2017 Ford Escape Complaint Log

POWERTRAIN CONTROL MODULE IS NOT WORKING PROPERLY. WHEN I STOP THE CAR TURNS OFF BUT IT DOES NOT START AGAIN. I HAVE BEEN AT A STOPLIGHT AND MY CAR TURNS OFF COMPLETELY HAS TO BE PUT INTO PARK AND RESTARTED. THIS IS SO INCREDIBLY DANGEROUS BECAUSE A CAR COULD EASILY RUN INTO ME BECAUSE MY CAR IS STOPPED IN THE MIDDLE OF THE ROAD. MY CAR IS NOW DOING THIS EVERY TIME I STOP UNLESS I TURN THE POWERTRAIN CONTROL MODULE BUTTON TO 'OFF'. UNFORTUNATELY, THE DEFAULT FOR MY CAR IS THAT IS IT ON. THIS HAS BEEN AN ISSUE FOR OTHER FORD ESCAPES (HTTPS://FORD.OEMDTC.COM/2673/16B31-POWERTRAIN-CONTROL-MODULE-REPROGRAMMING-2017-FORD-ESCAPE) BUT WHEN I CALL FORD THEY CANNOT DO ANYTHING BECAUSE MY CAR WAS NOT MADE AT THE RIGHT FACTORY ON THE RIGHT DAY, YET HAS THE SAME ISSUE.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PARK FORD OF MAHOPAC INC. LOCATED AT (276 COUNTY RD 6, MAHOPAC, NY 10541, (845)628-8800, FOR A SOFTWARE UPDATE TO PREVENT COOLANT FROM LEAKING INTO THE ENGINE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE TO HAVE THE VEHICLE TAKEN FOR A SECONDARY SOFTWARE UPDATE TO PREVENT COOLANT LEAKING INTO THE ENGINE. THE VEHICLE RECEIVED THE SOFTWARE UPDATE HOWEVER, SEVERAL DAYS LATER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DECLINED TO REPAIR THE VEHICLE SINCE THE VEHICLE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DECLINED TO PROVIDE ASSISTANCE. THE APPROXIMATE FAILURE WAS 70,500. *LN

REAR BRAKE ROTORS ARE RUSTED AND HAVE DEEP GROOVES WITH OBVIOUS BRAKE PAD WEAR TO THE POINT OF BEING UNSAFE. THIS VEHICLE IS UNDER WARRANTY AND HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE ONLY TO BE TOLD THIS IS NORMAL. HAVE BEEN TOLD BY THE DEALERSHIP EMPLOYEE THIS IS A KNOWN PROBLEM WITH THIS MODEL DATING BACK TO 2013 AND THE MANUFACTURER WILL NOT ADDRESS THE DEFECT. I HAD THIS PROBLEM WITH MY PREVIOUS 2014 EXACT MODEL AND HAD TO REPLACE THE REAR BRAKES AT MY EXSPENCE EVEN THOUGH IT TO WAS UNDER FACTORY WARRANTY.

THE PAINT ON MY LIGHTING BLUE FORD IS PEELING OFF NEAR THE WINDOWS. THERE APPEARS TO BE NOTHING UNDER THE PAINT. IT IS PEELING OFF IN SHEETS. *TR

II TOOK MY CAR IN FOR AN OIL CHANGE BEFORE IT REACHED 60,000 MILES. I ASK THEM TO CHECK THE TRANSMISSION BECAUSE IT FELT LIKE IT WAS SLIPPING , IT WOULD GO SLOW GOING UP A HILL SOMETIMES AND WOULD FEEL LIKE IT WASN'T MOVING WHEN YOU PUSHED THE GAS PEDAL. THE DEALERSHIP SAID IT WAS FINE. AT 74,000 MILES THE CARS TRANSMISSION JUST STOPPED MOVING AFTER MAKING A LOUD NOISE, WE WERE ON A BUSY INTERSTATE, BUT MANAGED TO MAKE IT HOME TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION HAD BURNT TRANSMISSION FLUID WHICH MEANT I NEEDED A NEW TRANSMISSION. I HAVE ONLY HAD THIS VEHICLE 3 YEARS. FORD IS ONLY WILLING TO PAY HALF THE REPAIR . NO ONE BUYS A CAR AND EXPECTS TO HAVE TO PAY TO GET THE TRANSMISSION REPAIRED BEFORE THE VEHICLE IS PAID FOR. I HAVE 2 MORE YEARS OF PAYMENTS . I WORK AT A HOSPITAL IN CHATTANOOGA, TENNESSEE . I DRIVE ABOUT 40 MILES EACH WAY. I HAVE TO GO TO WORK DURING THIS COVID-19 . I WOULD EXPECT FORD TO REPAIR MY VEHICLE AT NO COST BEING I HAD TAKEN IT IN BEFORE .

THE CAR WILL TURN OFF WHEN STOPPED (EX. AT A LIGHT) AND A MESSAGE COMES UP SAYING "AUTO STARTSTOP SHIFT TO P RESTART ENGINE". I DO THIS AND IT RESTARTS WITHOUT ISSUE. THIS HAS ONLY HAPPENED A FEW TIMES AND AT VARIOUS TIMES. EX. ONCE IN MORNING COLD WEATHER, ONCE IN AFTERNOON IN MILD/WARM WEATHER. I BOUGHT CAR NEW AND THIS HAS ONLY STARTED HAPPENING NOW (3 YEARS AFTER CAR WAS BOUGHT).

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE AND ENGINE OVER HEATING WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHILE TO LICCARDI FORD INC LOCATED AT (1615 US-22, WATCHUNG, NJ 07069) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A COOLANT INTRUSION CAUSED THE DEFECT. THE CONTACT WAS INFORMED THAT A NEW SHORT BLOCK WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

DURING FIRST WEEK IN MARCH 2020, LOW WINDSHIELD FLUID LIGHT CAME ON, TRIED TO REFILL BUT WILL NOT HOLD FLUID LEAKS ON GROUND. CAR ONLY HAS 56000 MILES, WITHOUT THIS IT MAKES MORE DIFFICULTE TO SEE OUT. THIS UNIT TAKES UP TO 3.5 HOURS TO REPLACE. IT MAY NOT BE VERY CRITICAL TO SAFETY BUT I DON'T EXPECT MANY TO BE REPLACED AT THIS PRICE.

PAINT IS PEELING OFF AT THE PERIMETER OF THE WINDSHIELD. *TR

TL* THE CONTACT OWNED A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A PARKING POLE. AS A RESULT, THE POLE DETACHED, MOVED 11 MILLIMETERS AND FELL ON TOP OF ANOTHER VEHICLE THAT WAS PARKED. DURING THE INCIDENT THE AIR BAG DID NOT DEPLOY. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 36,000.

APPARENTLY THERE HAVE BEEN MULTIPLE COMPLAINTS FILED WITH THE NHTSA REGARDING ISSUES WITH THE AUTO STOP/START FUNCTIONS OF 2017 FORD ESCAPES. THIS HAPPENED TO MY WIFE TODAY AT ABOUT 35000 MILES, AND THE CAR WAS SERVICED AND ACCORDING TO THE LOCAL DEALERSHIP'S PARTS AND LABOR DEPARTMENT, PERFECTLY FINE. THIS ISSUE APPEARS TO BE THAT IT'S POSSIBLE FOR THE CAR TO CUT OFF AS IT NORMALLY WOULD AT A COMPLETE STOP, BUT IT WON'T AUTO START - INSTEAD DISPLAYING A MESSAGE ABOUT PUTTING THE CAR INTO PARK AND RESTARTING THE ENGINE MANUALLY. GIVEN THE AMOUNT OF COMPLAINTS I'VE FOUND WITH JUST A CURSORY GLANCE INTO THE SPREAD OF THE ISSUE, HAS FORD FORMALLY ACKNOWLEDGED THAT THERE IS AN ISSUE WITH THIS FEATURE IN 2017 FORD ESCAPES? IS THERE A DOCUMENTED PROCEDURE FOR THEIR SERVICE DEPARTMENTS TO FOLLOW TO CORRECT THESE ISSUES? IF NOT, WHY? SOME OF THE OTHER NHTSA IDS RELATED TO THIS: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766

STARTED LOSING PROPULSION ON TAKE-OFF ON FEBRUARY 28, 2020, CAR STRUGGLING TO GET UP TO SPEED EVEN THOUGH ENGINE REVS HIGH. UPON INVESTIGATION BY FORD DEALERSHIP, HIGH PRESSURE FUEL PUMP NEAR ENGINE AND CAMSHAFT NEEDED TO BE REPLACED - $1900 TOTAL BILL WITH ADDITIONAL COSTS FOR TOWING AND RENTAL VEHICLE. 62,000 MILES ON VEHICLE - FORD MANUFACTURERS WARRANTY RUNS OUT AT 60,000. EVEN AFTER REPAIR, VEHICLE IS EXTREMELY SLUGGISH ON TAKE-OFFS - ESPECIALLY 3RD AND 4TH GEARS. IT FEELS LIKE THE CAR IS NOT GETTING ENOUGH POWER TO PROPEL THE VEHICLE EVEN THOUGH THE ENGINE REVS HIGH.

MY CAR HAS HAD AN ISSUE TWICE INVOLVING SQUIRRELS/RODENTS CHEWING THROUGH WIRES AND HAS COST QUITE A BIT OF MONEY. EVEN WHEN THE CAR WAS UNDER WARRANTY THE DEALER STATED THIS ISSUE IS NOT COVERED. I HAVE SEEN MANY INSTANCES OF THIS HAPPENING TO OTHERS ON THE INTERNET AND THE DEALER ALSO SAYS IT HAS BEEN HAPPENING QUITE OFTEN. I HAVE READ THAT THE WIRING COVERING HAS BEEN CHANGED FROM PETROLEUM BASED TO SOY BASED FOR ENVIRONMENTAL REASONS AND RODENTS LOVE TO EAT THE SOY BASED WIRING. MY FAMILY HAS HAD MANY CARS PARKED IN THE DRIVEWAY OVER THE YEARS AND THIS BEING THE NEWEST CAR IS THE ONLY ONE THAT HAS HAD THIS PROBLEM. I WOULD THINK THAT CAR MANUFACTURERS BEING AWARE OF THIS ISSUE WOULD HAVE COME UP WITH A SOLUTION BY NOW SUCH AS SPRAYING THE WIRES WITH SOMETHING THAT TASTES BAD TO THE RODENTS OR COMING UP WITH ANOTHER ENVIRONMENTALLY FRIENDLY SOLUTION TO AVOID THIS ISSUE AND EXPENSE TO THE CONSUMER.

VEHICLE ENGINE, AT RANDOM TIMES AND MULTIPLE TIMES, COMPLETELY SHUTS OFF WHEN STOPPED AT A STOPLIGHT WHEN IN ECO MODE. WHEN THIS HAPPENS A MESSAGE IS DISPLAYED ON THE INSTRUMENT PANEL TO PUT THE CAR INTO PARK AND RESTART THE CAR MANUALLY. THIS IS A DANGEROUS, KNOWN ISSUE. CARS BEGIN MOVING WHEN THE LIGHT TURNS GREEN AS WE ARE FORCED TO RESTART OUR CAR. THIS IS AN ACCIDENT WAITING TO HAPPEN.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DECELERATED VERY QUICKLY. THE CONTACT STATED THAT THE RPM REVVED UP WHILE THE VEHICLE DECELERATED. THE CONTACT STATED THAT THE SERVICE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO ASHEBORO FORD LOCATED AT (1602 E DIXIE DR, ASHEBORO, NC 27203), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

MY CAR WENT TO AN ACCIDENT LAST FEBRUARY 14,2017 AND MY AIRBAGS FAILED TO DEPLOY. I WAS RUNNING ON A SPEED OF 40-45 MPH AND HIT ANOTHER CAR AND MY CAR SPIN 360 DEGREES THEN ANOTHER CAR HIT MY CAR AND MADE MY CAR STOP FROM SPINNING. DESPITE THE IMPACT, MY AIRBAGS FAILED TO DEPLOY.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS SUBJECTED TO CUSTOMER SATISFACTION CAMPAIGN NUMBER: 19B37 (POWER TRAIN). THE VEHICLE WAS TAKEN TO ED SHULTS FORD (2258 WASHINGTON ST, JAMESTOWN, NY 14701) WHERE THE RECALL WAS PERFORMED. A MONTH AFTER THE REPAIR WAS PERFORMED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE ENGINE MISFIRE WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT A COOLANT LEAK HAD CAUSED COOLANT TO SPILL ONTO THE SPARK PLUGS AND ALSO INTO THE ENGINE CYLINDER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A SPARK PLUG REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,918.

WHEN IDLING AT A STOP LIGHT CAR WILL SHUT DOWN AND YOU MUST PUT THE CAR IN PARK AND RESTART THE ENGINE. THIS IS THE THIRD TIME THIS HAS HAPPENED OVER THE PAST MONTH. NO CODES OF WARNING LIGHTS COME ON.

ON MULTIPLE OCCASIONS, THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC, WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.

THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC (WHEN AUTO START-STOP IS ACTIVATED), WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

The contact owns a 2017 Ford Escape. The contact stated while starting and driving at various speeds, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, who determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

VEHICLE HAS BEEN MAKING LOUD NOISES FROM THE FUEL TANK WHEN DRIVING AT SLOWER SPEEDS (20 AND UNDER) AND WHEN COMING TO A STOP. THE RPM GOES VERY LOW, ALMOST STALLING OUT. PURGE VALVE AND CANISTER NEED TO BE REPLACED AND ARE NOT COVERED UNDER WARRANTY. THE FORD FUSION HAS HAD A RECALL ON THIS SAME EXACT ISSUE, AND MY VEHICLE FALLS WITHIN THE YEARS RECALLED. THIS SEEMS TO BE A COMMON PROBLEM WHEN SPEAKING WITH OTHERS WHOSE VEHICLE IS AROUND THE SAME YEAR. THIS IS NOT SAFE AS I HAD MY VEHICLE IN THE SHOP FOR 3 DAYS AND THE PROBLEM WAS NOT ABLE TO BE LOCATED UNTIL I WAS ABLE TO CAPTURE A VIDEO.

VEHICLE HAS AUTO SHUTDOWN AT TRAFFIC LIGHTS, STOP SIGNS. SOMETIMES STALLS THEN AND NEEDS RESTARTED. ONLY ADVISORY WHEN IT HAPPENS IS ON DASHBOARD DISPLAY. HAS HAPPENED OVER A DOZEN TIMES TO ME WITHIN 40.000 MILES. LAST TIME BELOW

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND ATTEMPTING TO RESUME DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE STALLED. THE CONTACT STATED THAT A MESSAGE DISPLAYED TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,400.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT ANOTHER VEHICLE PULLED RIGHT IN FRONT OF THE CONTACT'S VEHICLE. THE COLLISION OCCURRED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED EVEN THOUGH THERE WAS A POP SOUND. THE VEHICLE SPEED WAS 50 MPH AND THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. BOTH VEHICLE'S WERE TOWED AWAY. THE DAMAGE WAS SEVERE TO THE FRONT PART OF THE VEHICLE. THE CONTACT THINK'S THE ENGINE WAS SEVERELY DAMAGED. THE VEHICLE WRECKAGE WAS TOWED BACK TO THE CONTACT'S HOUSE AND THE INSURANCE COMPANY HAD NOT YET DETERMINED IF IT WOULD BE DECLARED TOTALED. THE DEALER OR MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 81,000. THE VIN WAS NOT AVAILABLE.

SEAL IN BETWEEN THE INTERCOOLER FOR THE TURBO SO THAT COOLENT MIXES WITH THE ENGINE OIL WHICH CAUSES THE ENGINE TO FAIL PREMATURELY AND FORD WILL NOT COVER THE REPAIR. THE CAR MUST BE RECALLED BECAUSE OF THE DEFECT. WWW.BADPRODUCTSLAW.COM IS MAKING A CLASS ACTION AND PEOPLE SHOULD CONTACT THEM.

BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE

TORQUE CONVERTER FAILED RESULTING IN A REPLACEMENT AT 87,000 MILES. THIS WAS INITIALLY MISDIAGNOSED WITH A COMPUTER UPGRADE, HOWEVER A SECOND DIAGNOSTIC TEST PROVED THAT THE TORQUE CONVERTER HAD FAILED AND WAS MISFIRING AT A HIGHER RATE THAN REQUESTED. THE TECHNICIAN RODE WITH ME WHILE I DROVE AND THE VEHICLE'S ENGINE WOULD FLUTTER AT AROUND 1500 RPMS WHILE MAINTAINING CONSTANT SPEED. IT WOULD ALSO SHIMMY THE VEHICLE. IT SHOWED ON THE COMPUTER WHILE I WAS DRIVING THAT THERE WAS A MISFIRE, THE COMPUTER WOULD REQUEST A 4 AND WAS GETTING A 40 ON THE SPECS. THERE WAS NO CHECK ENGINE LIGHT AT THE TIME OF THE DIAGNOSIS.

2017 FORD ESCAPE- Consumer states: " I would like to lodge a safety hazard complaint with N.H.T.S.A. Prompt resolution is requested. I purchased this vehicle from Peoria Ford in December 2018. Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing. Essentially, it just became a Model A. The mechanical functions keep working, but no headlights no turn signals, (at night), no wipers, no dash indications everything dead, no speedometer, no interior lights, nothing just a dumb vehicle barreling down the road. Again, this is intermittent, it might happen, then it might not. This vehicle is a danger to drive, however Peoria Ford has shown nothing but indifference to fix this issue. Now I have brought this vehicle multiple times, yet their disregard for finding the issue has come to the point of frustration. Therefore, this has left me with no other option but to lodge an official complaint with The National Highway Traffic Safety Administration. Now, I am not asking for anything free, if the appropriate warranties apply, then good, if not I will pay. I took the vehicle once to Peoria Ford, the agent called a mechanic over to look at the video, his first reaction was, "I am not digging through that thing to find a short." I am a customer standing right in front of him! What kind of business do you run there? They then said bring it in when it is doing it. Really!? What part of intermittent do they not understand, that is why I took a video. Look, I know this is a known issue as one of the employees told me of a lady with the same concern on her Escape, and that even though after they changed the ECM her issue still persisted. They changed the ECM in my vehicle and the issue is still not resolved. So, this tells me this is a known issue. Unfortunately, when one's business. model is unbridled greed, this is the situation we all end up with, talking about you Peoria Ford. It's just been a bad experience all around, from the purchase to maintenance. Horrible. Therefore, this vehicle is at Michaels Auto Repair, with mv mechanic scratching his head as Ford has failed to necessarily resolve this issue. Please understand Peoria Ford, I will not go quietly into the night. Until this issue is resolved, I will be on every social media I can find, I will write and call everyone I can. As a matter of fact, Peoria Ford handed me a car fax report saying the vehicle was not in an accident, well google the VIN#. Consequently, if not resolved, I will file a complaint with my congressional representative as well as any and all governmental regulation agencies, including ADOT, and local. I will be writing the local press as well. Prompt resolution of this issue is expected."

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.

AT APPROXIMATELY 61,800 MILES THE TRANSMISSION COMPLETELY FAILED AND HAD TO BE EITHER REPLACED OR REBUILT. WHILE DRIVING, THE CAR STARTED SEIZING UP AND SLOWING DOWN. THE TRANSMISSION FAILURE LIGHT CAME ON.

VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!

THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.

ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.

MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.

MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."

IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.

OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.

AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.

MY VEHICHLE HAD BEEN MAKING A NOISE AND STARTED LETTING OUT A GRAY SMOKE FROM TE EXHAUST. I TOOK IT INTO THE DEALERSHIP AND THEY SAID IT WAS LEAKING "OIL" INTO THE MOTOR AND I NEEDED A NEW ENGINE. THAT THEY DID NOT KNOW WHERE THE PROBLEM WAS COMING FROM THEREFORE FORD APPROVED A NEW ENGINE REPLACEMENT SICE I AM STILL UNDER WARRANTY ( 31,000 MILES). EVEN IF A NEW ENGINE IS REPLACED. THE FACT THAT THEY DO NOT KNOW WHERE THE VEHICLE IS LEAKING OIL FROM STILL DOES NOT RULE OUT THAT THIS PROBLEM CAN HAPPEN AGAIN AND WHEN. ALSO EVERY TIME I COME TO A STOP MY CAR TURNS OFF AND DOES NOT TURN BACK ON WHEN I RELEASE THE BRAKE. WHEN IS FORD GOING TO FINALLY SAY RECALL THESE VEHICLES???? I HAVE YOUNG CHILDREN I DRIVE EVERY SINGLE DAY.. MY CHILDREN'S SAFETY IN ON THE LINE HERE. DO FORD CEO'S REALIZE THAT? DO FORD CEO'S HAVE CHILDREN? GRANDCHILDREN? MAYBE THEIR CHILDREN/GRANDCHILDREN SHOULD RIDE IN THESE FAULTY VEHICLES AND BE PUT AT RISK AND THEN MAYBE THEY WILL RE THINK THEIR DECISION OF RECALLING !!!!!!!!

OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING

12/6/19 VEHICLE HAS A TIRE GO FLAT ON THE ROAD. USING THE FACTORY WRENCH TO REMOVE THE LUG NUTS DISCOVERED THE FACTORY WRENCH DOES NOT FIT THE LUG NUTS TWO ROAD SERVICE PEOPLE LATER CAR HAS TO BE TOWED FOR A FLAT. TO LUCAS FORD BURLINGTON NJ. SERVICE WRITER ADVISOR DISCUSS THE ISSUE AND INFORMED ME THAT THE LUG NUTS SWELL UP AND YOU UNABLE TO REMOVE THEM THIS IS A HUGE ISSUE WITH FORD AND THEY ARE BLOWING THIS UNDER THE RUG. THEY HAVE INFORMED ME THAT THIS A MAINT ISSUE . NOT EXACTLY THIS IS PRODUCT ISSUE AND A CONCERN THAT NEEDS TO ADDRESSED ASAP. LUG NUTS ARE NOT SUPPOSE TO SWELL UP FROM WATER, TO THE POINT YOU ARE UNABLE TO REMOVE THE LUG NUTS. TWO ROAD SERVICES PEOPLE AND ONE WRECKER LATER THE VEHICLE WAS TOWED TO THE DEALER FOR WHICH THEY ARE CUTTING OFF THE LUG NUTS

I'VE HAD MULTIPLE PROBLEMS WITH THIS VEHICLE.1ST PROBLEM IS WHEN I CAME TO A STOP AT THE SET OF STOP LIGHTS IN GLOUCESTER MA. THE ENGINE SHUT OFF. AT THAT POINT I HAVE TO RESTART THE CAR. IT HAS HAPPENED ON MULTIPLE OCCASIONS.IT DIDN'T HAPPEN AT THE DEALERSHIP SO WAS TOLD IT WOULD HAVE TO HAPPEN WHEN THE HAD THE CAR. 2ND PROBLEM, THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID IT JUST NEEDED TO BE RESET, 2 WEEKS LATER THE ENGINE LIGHT RETURNED. BROUGHT TO DEALERSHIP THIS TIME THE DEALERSHIP SAID THE ENGINE NEEDED TO BE REPLACED DUE TO COOLANT THAT WAS GETTING INTO THE MOTOR. I LOOKED UP PROBLEMS WITH THE 2017 FORD ESCAPE AND THERE WERE A LOT OF COMPLAINTS ABOUT THE ENGINES NEEDING TO BE REPLACED BECAUSE OF COOLANT GETTING INTO THE MOTOR OR BASICALLY THE HEAD GASKET HAD FAILED AND IS A KNOWN PROBLEM WITH THE MOTOR.THEY HAD MY CAR FOR 4 WEEKS AND HAD TO PICK UP A RENTAL CAR. I HAD TO CALL THE DEALERSHIP TO SEE IF MY CAR WAS FINISHED. BECAUSE THEY NEVER CALLED. WHEN I CALLED I FOUND OUT THE CAR WOULD BE DONE IN 2 DAYS. WHEN I RECEIVED THE CAR BACK IT WASN'T RUNNING THE SAME AS WHEN I PURCHASED IT, PLUS IT NOW PULLS TO THE RIGHT WHILE DRIVING. 3RD, THE CLOCK IN VEHICLE KEEPS CHANGING TIME. ASKED THE DEALERSHIP IF THERE WAS A PROBLEM WITH THE COMPUTER. THEY SAID NO. 12/4/2019 2 WEEKS AFTER GETTING CAR BACK, NOW IT WON'T START AND IS DEAD IN MY DRIVEWAY .

2017 FORD ESCAPE SE CEL CAME ON. HAD AUTOZONE PUT IT ON THE COMPUTER AND IT GAVE A CODE PO301. CEL WENT OUT ON 2 MILE DRIVE HOME. A FEW DAYS PASSED CEL CAME ON AGAIN AND WENT OFF AGAIN. CALLED DEALERSHIP BUT LIGHT WAS OUT, THEY SAID CODE MAY NOT HAVE BEEN STORED. MADE AN APPOINTMENT AFTER THE 3RD CEL ON AND THEN OFF. MECHANIC CALLED APPROX. 1 HR LATER AND TOLD ME A NEW ENGINE WAS NEEDED BECAUSE COOLANT LEAKED INTO THE ENGINE AT A COST OF $8000. THIS VEHICLE HAD TURBO BOOSTER REPAIRED/REPLACED TWICE AFTER I COMPLAINED ABOUT THE TOTAL LACK OF ACCELERATION AND EXPLAINING THAT I FELT I WAS GOING TO DIE IN THIS CAR WHEN TRYING TO MERGE INTO HIGHWAY TRAFFIC. THE FIRST TIME THEY SAID IT WAS FINE AND I WOULD HAVE TO GET USED TO THIS ENGINE. I INSISTED THAT THEY TEST DRIVE WITH ME, THEY AGREED THAT THERE WAS A PROBLEM. AFTER THE FIRST REPAIR, THE SAME LACK OF ACCELERATION OCCURRED AGAIN. AGAIN THEY REPLACED THE TURBO BOOST. THIS ENGINE IS UNSAFE AND DEFECTIVE. THIS ENGINE NEEDS TO BE RECALLED. FORD NEEDS TO TAKE RESPONSIBILITY FOR THESE FAILURES. VEHICLE HAS 70000 MILES AND FORD SAYS THERE IS NOTHING THEY CAN DO, I AM RESPONSIBLE TO PUT A NEW ENGINE INTO THIS VEHICLE.

WHEN I AM AT A STOP LIGHT. THE CAR WILL TURN OFF, IT IS VERY DANGEROUS. I HAVE TO RESTART THE CAR. I ALMOST HAVE BEEN IN MANY ACCIDENTS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL FOR THIS CAR. I SEE ONLINE THAT EVERYONE IS HAVING THIS PRROBLEM.

WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. ON THREE SEPARATE OCCASIONS, WHILE AT A STOP LIGHT/SIGN, THE ECO BOOST SYSTEM MALFUNCTIONED AND THE ENGINE ERRONEOUSLY SHUT OFF. DURING THE FAILURE, THE MESSAGE "PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE WITH THE IGNITION KEY" WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SKYLINE FORD (2510 COMMERCIAL ST. SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,000.

HAD 2017 FORD ESCAPE FOR JUST OVER A YEAR. 30,000 MILES ON IT WHEN CEL CAME ON THEN WENT BACK OFF ONLY TO COME BACK ON AGAIN BLINKING. DEALERSHIP SAYS ANTIFREEZE IS LEAKING INTO OIL CAUSING ENGINE FAILURE. ENGINE HAS TO BE REPLACED.

AIR BAG AND STABILITY CONTROL LIGHT ON. DEALERSHIP FOUND RESTRAINT CONTROL MODULE SHORT CIRCUIT. THIS IS THE SAME ISSUE REPORT BACK IN 2014 CAMPAIGN #14V597000. SEEMS ISSUE WAS NOT ADDRESSED CORRECTLY.