2015 Ford Explorer Complaint Log

REAL BAD EXHAUST SMELL COMING FROM AC VENTS WHEN PASSING ANOTHER CAR AT HIGH SPEED CAR HAS BEEN TO DEALER TWO TIMES EXHAUST SMELL STILL THERE.

I PURCHASED MY 2015 FORD EXPLORER LIMITED IN NOVEMBER 2015 . I SPECIAL ORDERED THE VEHICLE WHICH TOOK JUST ABOUT SIX WEEKS TO ARRIVE. SINCE THE FIRST DAY I NOTICED AND ALSO FAMILY MEMBERS NOTICED A SMELL . AT FIRST I JUST THOUGHT IT WAS THE NEWNESS OF THE VEHICLE AND THE BREAK IN PERIOD . OVER THE MONTHS I'VE NOTICED THE SMELL NEVER DISSIPATED WHEN ACCELERATING TO HIGHWAY SPEEDS . I'M IN AVIATION AND HAVING ANY TYPE OF FUMES ENTERING THE CABIN AREA WOULD IMMEDIATELY RAISE THE RED FLAG , NOTIFYING CUSTOMERS . I DO UNDERSTAND THE AUTO INDUSTRY IS MUCH DIFFERENT , BUT IN THE SAME BREATH THE HEALTH AND WELL BEING OF CONSUMERS BREATHING IN THESE FUMES COULD AND WILL CAUSE HEALTH PROBLEMS . I'VE READ MOST OF THE POST CONCERNING THE DIRECTION SOME DEALERSHIPS ARE BEING GUIDED FROM FORD WITH THE RESULTS NOT FIXING THE ISSUE .EMISSIONS WITH NEWER VEHICLES ARE MUCH BETTER AS WITH AIRCRAFT , BUT ONCE AGAIN WHAT IS THE COST TO SOMEONES HEALTH . I'VE BEEN A FORD OWNER FOR MANY , MANY YEARS AND THIS IS VERY TROUBLING TO SAY THE LEAST . FORD HAS A RESPONSIBILITY TO RESOLVE THIS ISSUE . I'M SURE FORD ENGINEERS ARE WORKING DAY AND NIGHT TO RESOLVE THIS . I HOPE THAT OTHER CONSUMERS WITH THE SAME CONCERNS TAKE THE TIME TO REACH OUT AND HOPEFULLY NOT FIND THEMSELVES IN I'LL HEALTH BEFORE HAND .

EXHAUST SMELL ENTERS THE CABIN UPON MODERATE TO HARD ACCELERATION.

WHILE DRIVING UP HILL OR WHEN IT DOWN SHIFTS WE GET A STRONG ORDER OF CARBON MONOXIDE AND IT SEEMS AS IF IS COMING FORM THE VENTS. THIS HAS BEEN ONGOING SINCE WE PURCHASED IT IN 2015. WE HAVE BEEN EXPERIENCING HEADACHES FROM THIS ISSUE WHILE DRIVING.

CPSC: I15C0225A: 2015 FORD EXPLORER: CONSUMER STATED THE FUEL LINE WAS CRACKED. *SS THE CONSUMER WAS INFORMED A ROCK MAY HAVE HIT THE FUEL LINE. *JB

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE VEHICLE FROM THE VENTS. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS WITH THE LOW AND HIGH BEAM HEADLIGHTS ACTIVATED, THE LIGHTS FAILED TO ILLUMINATE PROPERLY. THERE WAS AN ABNORMAL LINE THROUGH THE PASSENGER SIDE HEADLIGHT. THE CONTACT CALLED A LOCAL DEALER (COCONUT POINT FORD, 22400 S TAMIANMI TRL, ESTERO, FL 33928) AND WAS INFORMED THAT THE HEADLIGHTS WERE NOT ALIGNED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS13705636. THE CONTACT WAS REFERRED BACK TO THE DEALER. THE FAILURE MILEAGE WAS 42,000. *TT CONSUMTER STATED THE HEADLIGHTS DO NOT ILLUMINATE THE RIGHT OR LEFT SIDES OF THE ROAD. UPDATED 9/18/18*JB

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE LOW TIRE PRESSURE WARNING LIGHT FLASHED INTERMITTENTLY. THE TIRES WERE ADDED AIR BUT THE FAILURE PERSISTED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WE HAVE TAKEN THE EXPLORER INTO DEALERSHIP A FEW TIMES FOR THE SULPHUR SMELL AND WAS TOLD THERE WAS NOTHING TO FIX THIS. NOW ACCORDING TO THE NEWS REPORTS THERE IS A LEGITIMATE PROBLEM ON FORD BEHALF. YES WE SMELL THE SULPHUR WHEN DRIVING THE VEHICLE ANY DISTANCE ON THE ROAD. WE WANT FORD TO CORRECT THIS ISSUE. I HAVE BEEN DIAGNOSED WITH ASTHMA WHICH I AM CONCERNED ABOUT MY HEALTH AS WELL.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE FRONT VENTS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS BUILD UP FROM THE FUEL INJECTORS, WHICH NEEDED TO BE CLEANED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 09/06/16*LJ THE CONSUMER STATED AFTER THE VEHICLE WAS SERVICED AT THE DEALER, UPON ACCELERATION, THE AIR CONDITION/HEAT FAN CUTS OFF OR SLOWS DOWN, AND THE EXHAUST SMELL CONTINUED TO ENTER THE VEHICLE. UPDATED 10/18/16. *JB

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated on the instrument panel. The vehicle was taken to a dealer where it was discovered that the cause of the failure was related to the rear middle row seat belt assembly. The air bag light was illuminated due to the seat belt assembly faulty wiring. The defect was initially repaired under warranty; however, the failure persisted, and the warranty expired. The manufacturer was notified of the failure and informed the contact of a Customer Satisfaction Program related to the failure; however, the vehicle was not included in the program. The contact was then given a case number. The vehicle had yet to be repaired. The failure mileage was 13,681.

STRONG SMELL OF EXHAUST IN CABIN OF VEHICLE ONCE CAR WAS WARMED UP. BEGAN ALMOST IMMEDIATELY AFTER PURCHASE OF CAR, BUT WAS THOUGHT TO BE NEW CAR "BURN OFF" OF CHEMICALS USED IN PRODUCTION. BECAME VERY SIGNIFICANT ONCE WEATHER WAS COOLER AND NO WINDOWS COULD BE OPENED WHILE DRIVING. ALSO VERY SIGNIFICANT WHILE SITTING IN TRAFFIC. BACK TO DEALER 4 DIFFERENT TIMES OVER A PERIOD OF 4-5 MONTHS. MULTIPLE ATTEMPTS MADE TO CORRECT PROBLEM. DEALER CALLED FORD HOT LINE MANY TIMES FOR HELP. ENTIRE EXHAUST SYSTEM REPLACED ALONG WITH "OTHER" MANY PARTS, INCLUDING R&R MUFFLER ASSEMBLY AND COMPLETE UNDERCOATING OF ALL REAR SEAMS FINALLY FIXED IN EARLY 2016 AFTER HAVING TO BE TOWED IN TO DEALER DUE TO LOSS OF TRANSMISSION FLUID FROM A PTU INTERMEDIATE SHAFT LEAKING AGAIN AFTER BEING REPLACED 01/19/2016 AS PART OF EXHAUST PROBLEM. THIS CAR SPENT MORE TIME IN THE SHOP AND I DROVE, I THINK, ALL OF THE DEALERS RENTAL VEHICLES DURING THAT 3 TO 4 MONTH PERIOD. LEMON LAW HERE IN MA COULD HAVE BEEN INITIATED IF NEED BE AFTER 3 ATTEMPTS AT FIXING THE PROBLEM. I WAS JUST FRUSTRATED WITH ALL THE TIME AND DRIVING WASTED TO BE BACK AND FORTH TO DEALER. THE PROBLEM HAS BEEN RESOLVED AS OF NOW, BUT WILL BE VERY CAREFUL TO WATCH FOR ANY RECURRENCE. CARBON MONOXIDE IS NOT A GOOD THING!!!!!

EVIDENCE OF CARBON MONOXIDE COMING INTO THE CABIN OF MY FORD EXPLORER - PLEASE BE ADVISED I LEASED A 2015 FORD EXPLORER XLT FROM AL PACKER FORD IN WEST PALM BEACH FLORIDA ON 3-21-2015. IMMEDIATELY AFTER PURCHASING THE VEHICLE WHEN I GOT ON THE HIGHWAY TO DRIVE HOME I SMELLED A BURNING SMELL AND THOUGHT IT MAY BE THE TYPICAL ENGINE BURNOFF SMELL THAT HAPPENS ON SOME NEW CARS. AFTER THE BURNING SMELL CONTINUED FOR MANY MONTHS AFTER RAPID ACCELERATION OF THE CAR, I TOOK THE CAR TO THE FIRE DEPARTMENT. MULTIPLE FIREMEN RODE WITH ME IN THE CAR AND TESTED THE VEHICLE FOR CARBON MONOXIDE WITH THEIR DRAGER X-AM 2500. THE DEVICE CAME BACK POSITIVE FOR CARBON MONOXIDE IN THE VEHICLE. THE CARBON MONOXIDE LEVELS APPEAR AS SOON AS YOU ACCELERATE. THE FIRE DEPARTMENT TESTED 3 MINUTES OF DRIVING BUT WITHIN 3 MINUTES THE LEVEL GOT TO 38 PPM. I BOUGHT MY OWN CO DETECTOR AFTER THAT AND HAVE SEEN LEVELS GET HIGHER INTO THE 50'S AFTER DRIVING 20 MINUTES AND MAKING MULTIPLE ACCELERATIONS. I DIDNT WANT TO CONTINUE THE TESTING FURTHER AS I WAS CONCERNED FOR MY HEALTH. I HAVE BOTH THE FIRE DEPARTMENT FIRE INCIDENT REPORT STATING THAT CARBON MONOXIDE WAS BUILDING IN THE CAR, ALONG WITH A SERVICE INVOICE FROM AL PACKER FORD STATING THAT A CARBON MONOXIDE TESTER SHOWS EVIDENCE OF EXHAUST FUMES IN THE VEHICLE. I KEPT BRINGING THE CAR BACK TO FORD MULTIPLE TIMES COMPLAINING, I BROUGHT THE SERVICE EMPLOYEES IN THE VEHICLE WITH ME AND SHOWED THEM THE CO READINGS. THEY STATED THEIR SERVICE DEPARTMENT DID NOT HAVE A CO METER. EACH TIME THEY TRIED TO FIX THE PROBLEM WITH NO SUCCESS. I STARTED THE LEMON LAW PROCESS BUT FORD MADE THE PROCESS SO DIFFICULT THAT WHILE I WAS WAITING FOR THE ENGINEER TO COME OUT TO SEE THE CAR I TRADED IT IN. I WAS IN FEAR OF MY FAMILY'S HEALTH BREATHING IN THE CONSTANT EXHAUST FUMES THAT WERE COMING IN MY VEHICLE EVERY TIME I DID A RAPID ACCELERATION.

UPDATE TO NHTSA COMPLAINT #10914850 VEHICLE STILL IN SERVICE SINCE 9/26/16. TOTAL DAYS AT DEALER FOR SERVICE DUE TO EXHAUST FUMES / CHEMICAL SMELL IN PASSENGER COMPARTMENT: 26 AS OF 10/16/16. HAVE BEEN TOLD FORD'S ENGINEERING REP (DURING FORD'S "FINAL REPAIR ATTEMPT" UNDER LEMON LAW) ALSO SMELLED FUMES IN CABIN UNDER WOT AND WHEN ENGINE UNDER LOAD. WAS TOLD THAT IT COULD NOT BE CARBON MONOXIDE IN CABIN MAKING ME DIZZY AND SICK FEELING BECAUSE "CATALYTIC CONVERTER CHANGES CARBON MONOXIDE TO CARBON DIOXIDE, WHICH IS WHY DEALER USES CO2 METER NOT CO METER". WAS INFORMED THAT REGIONAL ENGINEER INSTRUCTED DEALER TO REPEAT TSB 14-0130 EVEN THOUGH THEY WERE THEN TELLING ME THAT THE SMELL IS FROM "MILDEW ON THE A/C EVAPORATOR CORE", WHICH CONTRADICTS THEIR PERFORMING THE TSB TO SEAL THE VEHICLE FROM EXHAUST FUMES A SECOND TIME (PERFORMED PREVIOUSLY WITHOUT EFFECT IN 10/2015). HAVE BEEN TOLD MANY DIFFERENT "REASONS" FOR THE FUMES IN CABIN, NONE OF WHICH MAKE MUCH SENSE. MILDEW DOES NOT SMELL LIKE SULFUR OR EXHAUST FUMES. TO MAKE THINGS WORSE, I WAS TOLD THAT I "DO NOT DRIVE ENOUGH MILES" DURING MY TRIPS TO "DRY OUT THE EVAPORATOR CORE" SO I AM TOLD MY DRIVING HABITS, NOT FORD'S DESIGN FLAWS ALLOWING EXHAUST INTO CABIN, ARE THE REASON FOR THE FUMES. SERVICE MANAGER HAS BEEN DILIGENT AND PROFESSIONAL AND IS A GENUINELY NICE PERSON, THOUGH FORD IS TRYING TO SERVE UP A "RED HERRING" BY TRYING TO DIVERT ATTENTION TO THE A/C SYSTEM RATHER THAN ADMIT TO EXHAUST FUMES IN PASSENGER CABIN. FORD REPLACED THE EVAP CORE WHICH RESULTED IN NEARLY NO A/C UPON BEING TOLD VEHICLE READY FOR PICK-UP ON 10/15/16, SO IT IS STILL IN SERVICE..NOW TO REPAIR WHAT THEY BROKE DURING "FINAL REPAIR ATTEMPT". TO CONSUMER, APPEARS FORD HAS PROPPED OPEN FRESH AIR VENTS REGARDLESS OF "RECIRCULATE" BUTTON LIGHT, RESULTING IN WARM A/C. FORD SHOULD RE-PURCHASE THIS HAZARDOUS VEHICLE. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT EXHAUST FUMES EMITTED INTO THE VEHICLE FROM THE REAR VENTS, WHICH NEEDED TO BE SEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE...UPDATED 10/04/16 *BF *CN

WE HAVE HAD CONTINUAL FAILURES WITH OUR 2015 AND 2016 FORD EXPLORERS WITH THE POLICE PACKAGE. THE BODY CONTROL MODULES, WIRING HARNESSES, RESTRAINT CONTROL MODULES THAT ARE EITHER PREVENTING NEW UNITS BEING PLACED INTO SERVICE OR FAIL ONCE THEY HAVE BEEN PLACED INTO SERVICE. WE CURRENTLY HAVE TWO OF THESE UNITS THAT WE PURCHASED OFF OF OUR STATE CONTRACT IN WASHINGTON STATE THAT ARE STILL AT THE DEALER. WE PURCHASED AND RECEIVED THESE UNITS IN NOVEMBER OF 2015. I HAVE PROVIDED THE VIN NUMBERS TO THESE TWO UNITS THAT ARE EFFECTED ALONG WITH THE REST OF THE VIN NUMBERS FOR ALL 5 UNITS WE HAVE PURCHASED WITHIN THE LAST YEAR AND A HALF. PLEASE LET US KNOW WHAT ELSE YOU WOULD REQUIRE TO POSSIBLY ASSIST US IN OUR CURRENT SITUATION. BESIDES THE VIN NUMBER FIRST ATTACHED TO THIS FORM, HERE ARE THE OTHER FOUR NUMBERS. [XXX], [XXX], [XXX], [XXX]. THANKS SO VERY MUCH FOR ANY ASSISTANCE YOU MAY BE ABLE TO PROVIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN PERFORMING A HARD ACCELERATION ENTERING THE INTERSTATE OR QUICKLY MANEUVERING AROUND ANOTHER VEHICLE, THERE IS A STRANGE ODOR THAT COMES THROUGH THE VENTS. SMELLS LIKE EXHAUST. THIS BOTH WHEN THE WINDOWS ARE UP AND THE A/C IS ON OR IF WIDOWS ARE DOWN AND A/C TURNED OFF. THE SMELL LASTS A FEW SECONDS BEFORE GOING AWAY. I'M CONCERNED ABOUT THE LONG TERM EFFECTS OF THIS ON PERSONAL HEALTH. MY 2015 EXPLORER IS CURRENTLY AT FORD BEING CHECKED OUT. I'VE BEEN TOLD THERE IS A TSB OUT ON THIS ISSUE, BUT THEY DON'T KNOW HOW TO REPAIR IT. WAITING ON SOME KIND OF POSITIVE OUTCOME AT THIS POINT.

NEW (DEALER DEMO), 2015 EXPLORER XLT WITH ~6000 MILES ON IT. THE VEHICLE CABIN FILLS WITH ACRID, "HAIR/PLASTIC BURNING" SMELLING FUMES WHEN UNDER HEAVY ACCELERATION; MOSTLY AT >4500RPM WHILE TRYING TO PASS OR ENTER TRAFFIC. THE FUMES CAUSE HEADACHE AND NAUSEA AND ACTUALLY LEAVE A LONG LASTING, BURNING/OILY TASTE IN THE MOUTH AFTERWARDS. IT TAKES ALL WINDOWS OPEN FOR MANY MINUTES TO CLEAR MOST OF THE FUMES/SMELL OUT. THE PHYSICAL EFFECTS SEEM TO LAST FOR UP TO 30 MINUTES. THIS APPEARS TO BE A CONDITION THAT HAS EXISTED SINCE THE 2011 MODEL AND IS STILL PRESENT IN THE 2015 MODEL.

I SMELL EXHAUST FUMES IN THE CABIN OF MY VEHICLE. ESPECIALLY NOTICEABLE WITH ACCELERATION SUCH AS WHEN PASSING VEHICLES, MERGING ONTO HIGHWAYS, CLIMBING HILLS. FIRST NOTICED THIS A FEW MONTHS AFTER PURCHASING MY VEHICLE IN 2015.

VERY LOUD POPPING SOUND OCCURS WHEN TURNING VEHICLE TO THE RIGHT AND LOOSE STEERING CONTROL FELT MOMENTARILY WHILE CAR IS IN MOTION. MOST NOTICEABLE AT SLOWER SPEEDS. DIAGNOSED AS STEERING GEAR ASSEMBLY HAS TO BE REPLACED. THIS WAS WITHIN 42,000 MILES (JUST AFTER EXPIRATION OF WARRANTY). VEHICLE HAS ELECTRONIC DRIVER ASSIST AND HAS A 3.2 LITER ENGINE. .

EXHAUST FUMES ARE ENTERING THE PASSENGER CABIN OF THE VEHICLE WHILE DRIVING. THE EXHAUST IS MOST NOTICEABLE DURING ACCELERATION AT HIGHWAY SPEEDS. I HAVE TAKEN THE EXPLORER TO THE DEALER TWICE WHERE IT IS STILL AT SINCE OCT 5TH, TODAY IS NOV 4TH. THE FORD DEALER HAS PERFORMED A TSB TO CORRECT THE KNOWN ISSUE OF EXHAUST ENTERING THE PASSENGER CABIN. THIS FIX DID NOT CORRECT THE PROBLEM OR LESSEN IT TO ANY DEGREE. USING AN ALTAIR 4X GAS MONITOR INSIDE THE VEHICLE I OBSERVED CARBON MONOXIDE LEVELS UP TO 13PPM WHILE DRIVING THE VEHICLE.

I OWN A BRAND NEW 2015 FORD EXPLORER. WE PURCHASED THE VEHICLE ABOUT A MONTH AGO. THE SECOND DAY WE HAD THE VEHICLE WE NOTICED A STRONG SMELL THAT WOULD FILL THE CABIN OF THE CAR DURING ACCELERATION. WE THOUGHT THE SMELL WAS JUST THE "NEW" BURNING OFF THE ENGINE, FAST FORWARD TO A MONTH LATER AND THE PROBLEM IS JUST AS STRONG AS EVER. I WAS CURIOUS SO I GOOGLED THE ISSUE AND TO MY SHOCK THERE ARE THOUSANDS OF CASES WITH THE EXACT SAME PROBLEM. THERE IS EVEN A CLASS ACTION LAWSUIT IN PLACE AT THIS TIME ABOUT THIS VERY PROBLEM. I HAVE TRIED CONTACTING FORD WITH NO HELP WHATSOEVER. I AM CONCERNED ABOUT THE SAFETY AND WELL BEING OF MY FAMILY IN WHAT WAS SUPPOSED TO BE A RELIABLE AND SAFE VEHICLE. CASES OF CARBON MONOXIDE ILLNESS FROM EXHAUST FUMES ARE NOTHING THAT NEEDS TO BE PUSHED ASIDE.

THE EXHAUST OF THE FUMES COMING INTO THE CABIN OCCURS DURING FULL THROTTLE APPLICATIONS, ESPECIALLY WHEN MERGING ONTO HIGHWAYS OR CLIMBING STEEP INCLINES AND SINCE THE START OF THE PROBLEM HAS BEEN CAUSING MEMBERS OF MY FAMILY HEALTH PROBLEMS SUCH AS ASTHMA. WE HAVE FILED A COMPLAINT WITH FORD AT LEAST 3 TIMES FOR WHICH THEY HELD THE VEHICLE 3-4 DAYS FOR INSPECTION, BUT FOUND NO DISCREPANCY, WE WONDER WHY THEY CAN'T SMELL IT AS IT HAPPENS WHEN IT IS BEING DRIVEN ON THE FREEWAY AND DURING INSTANCES MENTIONED ABOVE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING, THERE WAS A SMELL OF SULFUR INSIDE THE VEHICLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SULFUR SMELL EMITTED INTO THE VEHICLE FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC RESEALED THE CABINS AND CLEANED THE VENTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,600. UPDATED 11/09/15*LJ UPDATED VEHICLE DETAILS 4/13/18*JB THE CONSUMER STATED THE SULFUR SMELL THAT EMITTED FROM VEHICLE WAS CAUSED BY THE CATALYTIC CONVERTER. THE SMELL WAS MORE FAINT INSIDE BUT, NOT OUTSIDE AFTER REPAIRS WERE MADE ACCORDING TO THE TECHNICAL SERVICE BULLETIN UPDATED 2/2/2016 *JS CONSUMER STATED THE SULFUR CAN STILL BE SMELLED INSIDE CABIN, BUT LS NOT AS STRONG. THE SULFUR SMELL IS THE CATALYTIC CONVERTER AND FORD HAS ONLY ISSUED A TECHNICAL SERVICE BULLETIN TO SEAL THE CABIN. THIS HAS MADE THE SMELL MORE FAINT INSIDE BUT NOT OUTSIDE. MY EXPLORER STILL STINKS! UPDATED 10/11/18*JB

EXHAUST FUMES IN CABIN AS WELL AS A POPPING NOISE WHEN I TURN LEFT AND FELT LIKE POWER STEERING WAS GOING OUT. POPPING CAN HAPPEN WHILE STATIONARY OR MOVING. EXHAUST FUMES IN CABIN WHEN YOU ACCELERATE. HAS BEEN HAPPENING SINCE I'VE OWNED THE CAR. DEALERSHIP (FORD) CAN NOT DUPLICATE EITHER. PURCHASED NEW TIRES LAST YEAR AND SINCE THAT DAY, THE SUV HAS A CONSISTENT VIBRATION. THEY (DEALERSHIP) FORD CAN NOT DUPLICATE THE ISSUE. I WAS TOLD TODAY, THE EXHAUST FUMES ONLY RELATE TO THE POLICE SUV'S. I'VE REPORTED THIS SINCE I'VE HAD THE CAR....

EXHAUST SMELL IN CABIN WHEN PASSING OR CLIMBING GRADES

TAKATA RECALL, STRONG ODOR INSIDE CAR. STRONG ODOR WHENEVER AIR CONDITIONER IS ON. STRONG EGG SMELL. BAD SMELLS COMING THROUGH VENTS. EXPERIENCING EXTREMELY BAD HEADACHES AND DIZZINESS.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. GUS JOHNSON FORD OF SPOKANE VALLEY, WASHINGTON WAS MADE AWARE OF THE FAILURE AND REASSEMBLED THE BODY OF THE VEHICLE, REPLACED THE GASKETS, AND SEALED THE EXHAUST OPENINGS DURING THE INITIAL REPAIR. UPON THE SECOND REPAIR, THE ENTIRE EXHAUST SYSTEM WAS REPLACED AND THE MUFFLER EXHAUST SYSTEM WAS REDIRECTED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES ON MAY 25, 2017 AND AGREED TO REPURCHASE OR REPLACE THE VEHICLE. THE FAILURE MILEAGE WAS 130. UPDATED 08/30/17*LJ *AS

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTO NATION FORD IN ARLINGTON LOCATED AT 14001-20 ARLINGTON, TX 76017) WHERE IT WAS DIAGNOSED THAT THE EXHAUST NEEDED TO BE RESEALED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ADDITIONALLY, THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 12812883-X5B97. THE FAILURE MILEAGE WAS 20,000.

AUGUST 24, 2015 I WAS DRIVING TO A 7:00 PM EXERCISE CLASS .I WAS TALKING TO MY MOTHER VIA BLUETOOTH WHEN I SUDDENLY BLACKED OUT AND DROVE ACROSS THE SERVICE ROAD AND ALL 4 LANES BOTH NORTH AND SOUTH OF 287 . I WAKE TO EMERGENCY RESPONDERS PULLING ME FROM THE CAR AND PUTTING ME INTO A AMBULANCE , MY MOTHER COULD HEAR ALL OF THIS. I WAS TAKEN TO HOSPITAL AND HAD MULTIPLE TESTS RUN BUT NOTHING WAS FOUND . AFTER I WAS DISCHARGED I HAD SEVERAL MORE TESTS RUN AND AGAIN NOTHING WAS FOUND. $18,000 DAMAGE TO CAR , MEDICAL BILLS , MISSED WORK AND I HAD TO RETEST TO KEEP MY DRIVERS LICENSE BUT I NEVER COULD FIND A CAUSE. SPRING 2017 A FRIEND SENT ME A ARTICLE ABOUT FORD EXPLORERS LEAKING CARBON MONOXIDE INTO THE CABINS . THIS MADE COMPLETE SENSE. I PURCHASED A DETECTOR AND HAVE HAD IT TO GO OFF TWICE. I AM REPORTING THIS BECAUSE FORD NEEDS TO ADDRESS THIS ISSUE . THEY HAVE SAID THIS ONLY HAPPENS IN MODIFIED POLICE VEHICLES BUT I CAN TELL YOU BY MY EXPERIENCE THAT IS NOT TRUE.

ON AUGUST 22, 2015 I STOPPED AT A SHELL STATION NEAR BONHAM, TEXAS. AFTER REFUELING I WAS UNABLE TO REMOVE THE FUEL NOZZLE FROM MY VEHICLE. I MOVED IT AROUND, PUSHED, AND PULLED ON THE NOZZLE TO NO AVAIL.THE VEHICLE WAS OBVIOUSLY STATIONARY AT THIS TIME. AFTER ABOUT FIFTEEN MINUTES AND WITH THE HELP OF OTHER PEOPLE I WAS UNABLE TO GET THE NOZZLE OUT OF MY VEHICLE. I TOLD THE GAS STATION ATTENDANT WHO WAS ABLE TO PUSH AND PULL THE NOZZLE ENOUGH TO GET IT DISLODGED FROM MY VEHICLE. I TOOK THE VEHICLE TO THE DEALER I BOUGHT IT FROM AUTO NATION FRISCO, TEXAS. MY VEHICLE HAD LESS THAN FIVE THOUSAND MILES ON IT AT THE TIME OF THE INCIDENT. THE DEALER REFUSED TO REPLACE THE CAPLESS FUEL SYSTEM COMPONENT SAYING IT WAS NOT BROKE IT WAS A GAS STATION ISSUE- FAULTY FUEL NOZZLE?? I SPOKE TO THE SERVICE MANAGER WHO REFUSED TO REPLACE THE COMPONENT. I WROTE A LETTER TO THE GM OF THE DEALERSHIP AS WELL AS THE VP OF CUSTOMER SERVICE FOR AUTO NATION EXPLAINING THE PROBLEM AND ASKING TO BE CONTACTED. AS OF THIS WRITING I HAVE HAD NO RESPONSE. I FILLED A COMPLAINT WITH FORD MOTOR CO. CASE# 7943196. ON 10-8-2015 I WAS ADVISED THAT THE CASE WAS CLOSED. I WAS NEVER ABLE TO TALK TO THEM SO I LEFT A VOICE MAIL AND SENT A E-MAIL ASKING TO BE CONTACTED. AS OF THIS WRITING I HAVE HAD NO RESPONSE. I WAS TOLD BY THE DEALER AFTER THE INCIDENT THAT THERE WAS A BULLETIN EXPLAINING WHAT NOZZLES TO AVOID. SEEMS LIKE GOOD INFORMATION TO HAVE PRIOR TO AN INCIDENT NOT AFTER!! I BELIEVE THIS TO BE A REAL PROBLEM AND DO NOT FEEL COMFORTABLE USING MY VEHICLE UNTIL THE COMPONENT IS REPLACED. HAVING TO PULL, PUSH, AND PRY TO GET A FUEL NOZZLE OUT OF YOUR VEHICLE SURE SEEMS LIKE A OBVIOUS SAFETY ISSUE. THE CAR DEALER AND FORD MOTOR CO. SAYS ITS NOT THEIR PROBLEM. THE GAS STATION ATTENDANT SAID IT WAS A FORD PROBLEM. CONSUMER STUCK IN THE MIDDLE!!

CARBON MONOXIDE IN THE FORD EXPLORER 2015 NOT FIXED BY FORD DEALERSHIP PURCHASED FROM NEW 2015, CUSTOMER COMPLAINED ABOUT SINCE DAY ONE DELIVERY, UNSTABLE MOVEMENTS, LEFT RIGHT, SIDE TO SIDE, NOT FIXED BY FORD DEALERSHIP PURCHASED. DEALERSHIP STATES (NOT OUR PROBLEM, PROVE IT.)

CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. FORD VEHICLES INVOLVED IN THIS EVENT COULD BE (BOUGHT BACK BY THE DEALERSHIP) (IF ASKED) I ASKED THEY SAID THEY WOULD ALLOW ME TO TRADE IN THE 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $2,000.00 OF 1% OF WHAT I PAID FOR IT, IT WILL BE PAID OFF IN 09/2021. TSB 16-0166 DID NOT BECOME OR TURN INTO PROGRAM 17N03. THEY ARE DIFFERENT REPAIRS FOR THE SAME ISSUE. THE DEALERSHIP MUST PERFORM TSB 16-0166. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

08/20/2015 I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 06/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. FORD MOTOR CO VS LAWYER 2015 FORD EXPLORER SPORT, VIN [XXX] REFERENCE TO FORD MOTOR CO, NO 0:14-CV-61344-WPD 08/28/2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, SERVICE MANAGER [XXX] 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 RICH FORD SERVICE MANAGER [XXX], CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 EXPIRES DECEMBER 31/2019 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 07/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

RICH FORD SERVICE MANAGER CRYSTAL SWITZER, CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING,

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT CARBON MONOXIDE PENETRATED THE VEHICLE. THE CONTACT PERFORMED AN INSPECTION, WHICH DETECTED CARBON MONOXIDE AT THE FRONT DRIVER AND PASSENGER AREAS. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,700.

WE WOULD GET EXTREME HEADACHES AND NAUSEA WHILE DRIVING THIS VEHICLE. AS SOON AS WE WOULD GET OUT FOR A PERIOD OF TIME ALL SYMPTOMS WOULD GO AWAY. WE TOOK IT BACK TO THE DEALER SEVERAL TIMES AND IT WAS IN THE SHOP LONGER THEN WE ACTUALLY HAD THE CAR AND THE FORD DEALERSHIP NEVER BELIEVED US ABOUT THE PROBLEM.

TL* THE CONTACT LEASED A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE TPMS NOT FUNCTIONING PROPERLY. THE DEALER SENT A MECHANIC TO THE CONTACT'S LOCATION WHO TOOK THE VEHICLE TO THE DEALER AND REPLACED THE FRONT DRIVER SIDE WHEEL SENSOR. THE CONTACT NOTICED THAT AS THE MILEAGE INCREASED, THERE WAS A STRONG ODOR EMITTING INTO THE INTERIOR OF THE VEHICLE. THE ODOR CAUSED THE CONTACT AND OTHER OCCUPANTS TO HAVE MIGRAINE HEADACHES THAT REQUIRED MEDICAL TREATMENT. THE CONTACT WAS TO CHECK WITH AN INDEPENDENT SOURCE AND THE MANUFACTURER FOR ODOR TESTING. THE DEALER WAS NOTIFIED OF THE STRONG FUMES AND INDICATED THAT THEY WERE NOT ABLE TO REPLICATE THE CONDITION TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 05/11/16*LJ

EXHAUST GAS SMELL INSIDE THE CABIN DURING AND AFTER ACCELERATION, HILL CLIMBING OR TRAILER TOWING.

AFTER A HARD ACCELERATION, ON THE HIGHWAY OR WHEN ACCELERATING ON A FREEWAY ENTRANCE RAMP, WE SMELLED A BURNT HAIR ODOR IN THE PASSENGER COMPARTMENT OF OUR 2015 FORD EXPLORER. AFTER SMELLING THIS, I DID SOME RESEARCH AND FOUND OTHER FORD EXPLORER OWNERS WITH THE SAME COMPLAINT AND THE SMELL WAS ACCOMPANIED WITH CARBON MONXIDE. 9-28-15 DEALERSHIP SEALED REAR UNDERBODY. 5-2-16 DEALERSHIP INSTALLED NEW DOWNTURNED MUFFLER ASSEMBLY. AFTER THIS FIX THE SMELL WENT FROM A FEW SECONDS TO A MINUTE PLUS. CAUSED WATERING EYES, HEADACHE AND COUGHING. 7-26-2016 DEALERSHIP REPLACED THE MUFFLER SYSTEM THAT HAD "BAD WELDS", AND REPROGRAMMED ELECTRONIC MODULES. SEPT. 3, 2016 LEFT ON A TRIP, AND THE SMELL CAME BACK WHILE PAASSSING ON THE FREEWAY. ALSO ON A TRIP, THE BURNT HAIR SMELL CAME INTO THE VEHICLE THROUGH SECOND ROW, PASSENGERS, LOWERED WINDOW. THE SMELL APPEARED AGAIN WHILE GOING UP A HILL ON FREEWAY, THIS TIME THROUGH THE DRIVERS LOWERED WINDOW. WATERING EYE, HEADACHES AND COUGHING ACCOMPANIED THE ODOR. 10-3-2016 DEALERSHIP RESEALED ALL OF THE BACK OF THE VEHICLE AND IMPROVED TAILGATE GASKET. DISTRICT ENGINEER DID AN ONSITE INSPECTION. 11-30-2016 PICKED THE REPAIRED VEHICLE UP. 12-4-2016 EXHAUST FUMES AGAIN WHILE ACCELERATING UP FREEWAY ON RAMP. 12-9-2016 FORD DENIED A BUY BACK CLAIM. THE ODOR NEVER HAPPENS AROUND TOWN. I NEED TO GET RID OF THIS 2015 FORD EXPLORER FOR ONE WE CAN TAKE ON THE HIGHWAY.

DURING HARDER THAN NORMAL ACCELERATION, THERE IS A VERY POWERFUL SULFUR (ROTTEN EGG SMELL) THAT FILLS THE CABIN. THE SMELL ID SO POWERFUL THAT YOU CANNOT STAY MORE THAN 10 MINS IN THE CAR WITHOUT BEING SICK

HAVE TAKEN THIS VEHICLE TO FORD 4 TIMES WITHOUT RESOLUTION. EXHAUST SMELL OVERPOWERING DURING ACCELERATION AND NOW AFRAID TO TAKE LONG TRIPS OVER INCLINED ED GRADES, ESSENTIALLY LIMITING TO NO TOWING, NO VISITS TO FAMILY, ESSENTIALLY A BIG WHITE ELEPHANT IN MY GARAGE

SINCE THE MOMENT WE DROVE THE CAR OFF THE LOT IT HAS PUT OFF AN AWFUL EXHAUST SMELL WHEN ACCELERATING OR DRIVING ON AN UPWARD INCLINE. IT IS SO BAD WE HAVE TO ROLL DOWN THE WINDOWS MOST OF THE TIME TO KEEP FROM GETTING SICK TO OUR STOMACHS.

CARBON MONOXIDE COMES THROUGH THE A/C VENTS WHEN I HIT 50/55 MPH.

ON ACCELERATION GETTING EXHAUST FUMES IN CABIN ( BAD FUMES ) TALKED TO DEALER AND WAS TOLD ACCELERATE SLOW GREAT WORDS FOR PROBLEM HAVE FOUND THIS IS NOT A NEW PROBLEM WITH THE EXPLORER IS ANYTHING BEING DONE ON THIS ISSUE.

WE OWN A 2015 FORD EXPLORER THAT WE BOUGHT NEW. SINCE WE BOUGHT IT IT HAS BEEN SERVICED AT THE DEALERSHIP AND WE HAVE HAD THEM LOOK AT IT MANY TIMES. I FINALLY CONVINCED THEM TO DO A REPAIR ON IT AFTER I TOLD THEM ABOUT A TECH BULLETIN. THEY KEPT IT A FEW DAYS AND DONE SOMETHING TO IT (NOT SURE WHAT) AND TOLD US IT WAS REPAIRED. WE RESUMED DRIVING IT AND SINCE THE REPAIR WE HAVE TOLD THEM WE CAN STILL SMELL THE SAME THING AS BEFORE. THE DEALERSHIP HAS LOOKED AT IT MANY TIMES SINCE THEN AND HAS ALSO DROVE IT AND CONTINUE TO TELL US THEY CAN'T SMELL IT AND NOTHING IS WRONG. NOW MY WIFE AND I CAN SMELL IT EVERYTIME WE CROSS OVER THE MOUNTAINS TO GO TO TOWN AND HAVE TOLD THEM THAT YOU HAVE PUT THIS VEHICLE UNDER A LOAD TO GET IT TO SMELL. THEY STILL CONTINUE TO SAY THEY HAVE DONE EVERYTHING WE HAVE ASKED AND THEY CAN'T SMELL. NOW THAT I HAVE RESEARCHED THIS ISSUE I'M NOW CONCERNED ABOUT THE HEALTH OF MY FAMILY DRIVING AND RIDING IN THIS EXPLORER. SOMEONE PLEASE HELP ALL OF THOSE WHO ARE HAVING THIS ISSUE BEFORE SOMEONE GET HURT OR KILLED. THE DEALERSHIP HAS DOCUMENTS CONCERNING THIS ISSUE ON OUR VEHICLE AND I HAVE DOCUMENTATION ON IT AS WELL. HOWEVER I DO NOT HAVE IT SCANNED INTO MY COMPUTER TO SEND TO YOU. IF YOU NEED A COPY OF THIS PLEASE CONTACT ME AND I WILL MAIL IT TO YOU.

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 549

SINCE PURCHASED BRAND NEW IN 2015, WE NOTICED WHEN ACCELERATING THAT THERE WAS AN EXHAUST SMELL INSIDE THE CAB WITH THE WINDOWS CLOSED. WE ALSO NOTICED ON LONG TRIPS WE WOULD GET HEADACHES AND FEEL SLEEPY/WEAK. CALLED THE DEALER AND COMPLAINED ABOUT EXHAUST ODOR, AND WAS TOLD IT WOULD BE 600-700 DOLLARS TO RESEAL THE CAB AND DO SOME OTHER REPAIRS. I FEEL THIS IS NOT FAIR AND THIS IS A DEFECT THE VEHICLE HAD SINCE NEW.

A FOLLOW UP ON A CO PROBLEM, THAT HAPPENED ON 7/7/15. DEALER TOOK THE EXPLORER IN ON THE CO ISSUE ALONG WITH FORD KNOWING OF IT. GAVE US A RENTAL FOR A WEEK, AND CAME UP WITH NO CO LEVELS AFTER A WEEK. WENT TO THE DEALERSHIP TO TAKE A RIDE WITH THE SERVICE MANAGER, EXHAUST WAS PRESENT BUT HE SAID IT WAS A HOT ENGINE SMELL. NO LEVELS WHERE FOUND BUT SYMPTOMS IN MY BODY OF CO WHERE INDICATED WHILE THE SERVICE MANAGER WAS IN THE VEHICLE. LEFT THE VEHICLE FOR THE DAY AND WAS TOLD BY FORD THE SERVICE MANAGER FOUND NOTHING WRONG AND TO COME GET THE VEHICLE. UPON THE RIDE HOME MY CO DETECTOR INDICATED LEVELS AT 534PPM. WITH THE WINDOWS DOWN AND THE SUN ROOF OPEN AT 70MPH. ALONG THE WAY I STOPPED IN THE LOCAL HOSPITAL, WAITED AN HOUR IN A HALF FOR BLOOD WORK THEN WALKED OUT. HAD TO GET BACK TO WORK. ONLY 15 MINUTES BACK HOME THE LEVELS WENT UP TO 871PPM. CALLING THE DEALERSHIP AND FORD IN THE AM TO GET THIS PROBLEM SOLVED ASAP BEFORE SOME DIES. 2015 WITH ONLY 4,500 MILES. FORD HAS KNOWN OF THIS PROBLEM SINCE 2011. UPDATED 12/05/17*CN