2017 Ford Explorer Complaint Log

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 45 MPH, the passenger’s side A-pillar trim flew off the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact took the vehicle to an independent mechanic where the part was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Problem with the power steering. When turning, the wheel sticks.

Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.

Own a 2017 Ford Explorer 2.3L EcoBoost with 116K miles, out of the blue the vehicle started to overheat the engine, with no coolant left in the reservoir. Took it to a mechanic who stated that the engine is not that old and that it was unsure of why the head gasket was blown. It is believed by many including a Class Action Law Suite that Ford is aware of the possible overheating issues with their EcoBoost engines.

My 2017 Ford Explorer is leaking water through faulty welds in the rear hatch area. A review of many complaints online reporting the same thing shows this is a very common and repeated issue with many Ford Explorer years and has never been addressed by Ford. The complaints are all the same as water leaks in from the faulty welds and causes water to pool in the interior, especially in the spare tire well after leaking down the interior. All the complaints show a chronic weld issue and needs addressed. Notices issue last year but thought it was sunroof drains plugged. Noticed it is actually faulty cracked welds this year

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact used tape to secure the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle made an abnormal whining sound. The message to "See Owner’s Manual" was displayed with a wrench symbol. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate, nearly causing a crash. The contact was able to pull over to the side of the road. The contact stated that upon shifting from park(P) to drive(D), the vehicle failed to respond. The vehicle was towed to Matt's Repairs, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because the vehicle was out of warranty. The failure mileage was approximately 97,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.

There was cam phaser situation that i was never informed of when this car was purchased. I just hit 80 k and i am now having issues. It appears there is a lawsuit for this. What is ford doing to fix.

In my 2017 Ford Explorer, that backup camera is experiencing issues that sound related to the current recall on 2021-2024 Ford Explorers. The image is all distorted, the backup assist lines are not present, the screen will go black or grey with distortion.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-pillar trim was fractured. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that previously the manufacturer issued a recall for the toe links, and the recall repair was performed. The contact stated that, according to the manufacturer, the part that was replaced was the part under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the contact became aware that there was white smoke coming from the exhaust. There was no warning light illuminated. The vehicle was taken to the independent mechanic, where it was diagnosed that the turbocharger oil supply tubes had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the passenger’s side B-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the rear driver’s side C-pillar had started to crack. The dealer was notified of the failure, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was approximately 29,900.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that parts were not available for the repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the rear driver’s side air bag warning light was intermittently illuminated while driving at various speeds. The vehicle was taken to the dealer for a diagnostic, and the contact was informed that the air bag wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure,e and a case was filed. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 45,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-Pillar trim detached. The failure mileage was unknown. VIN tool confirms parts not available.

Vehicle was inspected for 24S02 a-pillar recall in October. Nothing is updated or addressed if the a-pillars pass inspection. that closed the recall. now, the a-pillars have become loose as stated in ford's letter to the owner "may become detached" and Ford is saying that the recall no longer will cover this because it passed the initial inspection 4 months ago.

I received recall 24V031 in Feb '24, A pillar defect. I took my vehicle to the Ford dealer and had it inspected in Aug of '24. It was satisfactory at that time. Eight months later, it started rattling and flew off my car as I drove on the interstate. I called the dealer and was told that it was repaired in Aug '24. I explained that it was not repaired, only inspected and given the OK to drive it. I'm still waiting for it to be replaced. I now have an issue with the B pillar notice 25S53. It is loose at the top and will probably detach as I drive down the road. This is a safety hazard to anyone driving behind me. The dealer refuses to remedy either one of these issues.

The air bag light is illuminated as a result of a worn/damaged connection to the rear inflatable seat belt connector.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while washing the vehicle, the front driver’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 35 MPH, the interior trim located by the rear doors to the rear glass detached from the vehicle. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 75 MPH, the A-pillar trim on the windshield separated from the vehicle. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired; however, the dealer was contacted. The dealer informed the contact that parts were on backorder to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 82,200. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 30 MPH to the residence, the power steering became inoperable. The contact stated that the steering wheel was previously pulling to the right. The message that the “Lane Assist Steering Lost - Check Park Assist: Service Advancetrac” warning light was illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was previously taken to the local dealer for a tire rotation, oil change, and alignment, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 89,415.

The engine did not start and had a burning smell coming out. The SUV was towed to a Ford dealer to find out the engine block has to be replace. The SUV has been well maintain through out the years of ownership. It has 84000.00 miles on it. After some research, my SUV is not the only one that this has happened. It seems FORD explorer with an ecoboost engine have this issue. 2017 Ford Explore with an EcoBoost engine-ENGINE LONG BLOCK AND RETESTING (VERIFIED CONCERN AND PERFORMED DIAGNOSIS, FOUND COOLANT BOTTLE EMPTY AND ENGINE TO NOT CRANK BUT WHEN TURNING KEY THE ENGINE ATTEMPTS TO CRANK BUT STOPS, HAND VERIFIED THAT CRANK SHAFT WAS LOCKED AND FOUND HYDRO-LOCKED ENGINE DUE TO COOLANT INTRUSION) Fail $11,690.90

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

Coolant on garage floor. Researched and found common among this engine, Called dealer. Said do not drive and get to dealer. Can cause engine seizure and breakdown if internal coolant leakage has started. Dealer stated they see at least one a week of this water pump problem.

At 40,000 miles my head gasket failed, causing the engine to have to be replaced. This has now happened AGAIN at 112,000 miles. In reading on line, this is a common problem for the design of this engine. How can a car engine have to be replaced TWICE? This seems to be a significant design flaw and safety issue.

The contact owns a 2017 Ford Explorer. The contact stated that while driving in rainy weather conditions, the contact noticed that water was leaking inside the cabin through the passenger's side of the windshield, the windshield seal was deteriorating. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000. VIN tool confirms parts not available.

Passenger A pillar trim detached on the freeway after for dealer refused to fix recall 24V031 due to part shortage. Parts have been on order for 18 months. Someone could have been hurt or another car could have been damaged

My parking pawl failed. Other 2017 explorers have the recall but mine doesn’t? Dealership says mines not effected but it broke? Hardly seams fair. I was able to jump back in and stop it before it rolled out of the driveway and almost hit my neighbors.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was in for routine maintenance, the mechanic discovered an oil leak coming from one of the turbochargers. The contact later discovered oil leaking on the floor of the garage. The vehicle was taken to the local dealer, and the contact was informed that the turbocharger and turbocharger oil lines needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V925000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 54,966.

Water pump failure, causing over heating in vehicle , not even 100,000miles. Causing to leave us stranded on the road. Apparently there's a lot of complains for this pump causing issues. Please look into this and start a recall process.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle made an abnormal clunking sound, went into LIMP Mode, and failed to exceed 25 MPH. The check engine warning light was illuminated. The contact shifted to reverse(R), but the vehicle failed to respond. The contact called the independent mechanic whom the vehicle was purchased from, but no assistance was provided. The vehicle was taken to a local dealer, where it was diagnosed with catastrophic transmission damage. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. There was no warranty coverage on the vehicle for the failure. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,000.

The sunroof gets stuck in the tilted open position and sunshades will not close. This creates an unsafe condition if it starts to rain. Cannot secure the vehicle. This problem is very common and there are many complaints and how to fix videos on the internet. I contacted Ford At first they were cooperative and offered to help with the repair. Then suddenly they refused to help with the repair. This left me with a 1200.00 bill at the dealer. It is a common failure, it was occurring on the previous model year and was not addressed, it requires proprietary tools to fix. There is low incentive to Ford to fix if they can make a profit from the failure. just one online example there are many videos and how to repair post and complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger side/right side second row bucket seat = seat belt broke. Called numerous dealerships and were on a waiting list of over 350 that need a seatbelt. No seat belts available. Unable to fix problem. Safety issue due to no seat belt. No warning lamps or messages.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the passenger’s side B-pillar trim was loosened, and tape was used to hold the piece in place. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available

Driving down the highway and my A pillar trim detached from my driver side frame.also ripped off my leather stripping to my windshield ( I was told in November they would try and get this fixed before this happened it is now the end of March.) This recall was in January 24 of 2024.

The Roof trim piece flew off while driving and almost hit the car behind me. The other side looks loose as while. I know the A pillars have an open recall on them as while but they said those parts arent available. I already talked with the dealer but they said no recall is available for this Roof trim and I think there should be.