2017 Ford Explorer Complaint Log

The windshield wipers on my 2017 Ford Explorer will not turn off, when the vehicle is. Of course the wiper switch is in the OFF position and it persists. This issue began without warning and continues consistently. This is distracting, obstructing my vision, and giving me a headache every time I get in my car. This potentially dangerous while driving, especially in dry conditions where the wipers can damage the windshield or reduce visibility by smearing debris. Based on online forums and other owner reports, this appears to be a common issue affecting many 2017 Ford Explorer owners. It also seems to be common in early models of the same generation meaning it has been a known issue and hasn’t been resolved. This should be investigated as a potential manufacturing defect. A malfunctioning wiper system can create a hazardous driving condition and may warrant a recall

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine coolant leak. Come to find out it is the internal water pump, which several mechanics stated is a "common motor design flaw" with these vehicles. The repair for this is $3500! Not a small amount for a average person with low income. If Ford is aware of this common issue, why is nothing being done to protect their customers like me. I'd like to hear from someone in regards to this, as I have always been a loyal Ford consumer, but this will change after this.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rack detached and flew off the vehicle. The vehicle was taken to an independent mechanic, and it was confirmed that the roof rack had detached. The contact was informed that the roof rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact was informed that an unknown recall repair with a similar failure was performed on the vehicle in 2021. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed the unknown recall repair was performed on the vehicle in 2021. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 103,000.

The A pillar trim has detached from the windshield while I was driving on the highway, it almost hit the car behind me. There was no warning before it became detached. When calling to see if parts were available I was told that they had been on back order for a year and they had no idea when parts would be available

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had separated from the vehicle while driving, causing the vehicle to make an abnormal windy sound while driving. The vehicle was taken to the dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver's side A-pillar trim was ejected from the vehicle. The vehicle was taken to the local dealer, who informed the contact that parts to repair the vehicle under NHTSA Campaign Number: 24V031000 (STRUCTURE); were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

Rear camera view is completely distorted when in use During times of rain, car wash or high humidity

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The vehicle was taken to an independent mechanic, where it was diagnosed that the B-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available. The dealer informed the contact that the repair would not be eligible for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 183,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The rear toe link arm is not adjustable, so I can't get it aligned. It has caused a clunking noise when I turn and everytime I align my front end, it does not last.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while the vehicle was parked, the contact became aware that the plastic covering had partially detached from the driver’s door, and the exterior A-pillar trim on the driver’s and passenger’s side windshield had detached. The vehicle was taken to a dealer, and it was determined that the failures were associated with the recalls. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that additional trim pieces had detached and flown off the vehicle. The dealer was made aware of the failure, and a mobile appointment was scheduled. The contact was informed that parts were not yet available. The contact was informed that the dealer was unsure when parts would be available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The engine block (2.3L ecoboost) has a coolant intrusion into cylinder 3 causing it to miss fire and overheat. This problem almost left my wife and child stranded on the side of the road. If she hadn't had a safe place to pull over to allow the vehicle to cool down it could have had a catastrophic failure while driving. The dealer pressure tested the coolant system and showed leak in the coolant system. They then removed the number 3 spark plug and scoped the cylinder finding coolant inside cylinder. This coolant leak caused the miss fire and the overheating. Prior to failure the only thing that happened was that the number 3 cylinder had a miss fire. At this time the spark plugs and ingnition coil pack was replaced only to have the problem start up again a few days later. The number 3 and 4 ignition coil pack was then switched and codes cleared. The miss fire for number 3 then showed up again. At this time we set an appointment up with the dealer to look at the issue. Two days before the apointment the engine overheated. We were able to get the vehilce to the dealer and they diagnosed the coolant intrusion into the number 3 cylinder. Prior to the over heat the only warning was the miss fire for number 3 cylinder. No other warnings or codes were available for the engine. Upon researching this issue I found that it was a known issue and that Ford had an extended powertrain warranty for some customers under the customer satisfaction program. However, upon contacting Ford they said that my vehicle was not listed as a candadate for this extended warranty option.

There is no date given when the repair will be done the pillar has already flown off onto the road. I have one Haning on by 1 clip. Ford is not going to fix anything, and the car is falling apart.

Display screen/Navigation screen is flashing continuously. This is affecting the use of the back up camera which could potentially cause damage to vehicles or persons. This also is affecting thr use of hands free operation.

Ford motor company and my car dealership have failed to perform the necessary repairs to my vehicle related to a safety recall for the A-pillar Trim pieces. I have tried several times to have this fixed and each time the dealership stops communication and says they are unable to get the necessary parts from Ford.

I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving my 2017 Ford Explorer on 10/14/22 and the engine started shaking aggressively randomly. So, I took it to our local Mechanic shop . They said that from the engine shaking, it had broken the engine mounts, and it had an internal problem. I had paid $200 to fix the engine mount. So, they had a service bulletin and said Ford should fix it for free because it’s a known problem. They had provided me with the service bulletin 22-2287. My husband took the copy of the bulletin to ford, and brought the car. Explained that it already had other recalls on it that needed to be fixed and showed him the service bulletin. He asked if it would be covered and the guy said “It should be”. Then, we proceed to get a call the next day that it’s not covered because it hasn’t “officially” been recalled and it would be$4200 to fix. Even though the engine is going to ruin the parts in a few years because it’s the engine causing the other parts to overheat. So, I told them I wanted to get a second opinon, and they charged me “diagnostic fee” of $213.76, even tho they told my husband the diagnostic fee if it wasn’t covered would be $80. So, after months of fighting ford to make things right,I had the car towed to a local transmission shop , and had them repair it for 4,655.. I go to pick it up, and it’s still shaking. So bring it back, and they fix it again, Well, it’ still not fixed. Then, they fix it again, and I pick it up, the transmission isn’t running correctly.I have been without a working car since 10/14/22. So, now they are fixing it again and putting another brand new transmission in. Ford needs to be held responsible. This is a known issue, and could lead to someone getting into a terrible accident when the engine falls through the car, and could kill someone. The engine itself it heating up other components of the car, and ruining it. As of today, 02/27/2025 the transmission is starting to have problems again! When I am driving and come to a stop it wont accelerate

the transmission has gone out for a second time 3 years ago the transmission was replaced as part of fords customer satisfaction and after 3 years of driving the car started acting weird stalling or not wanting to go- now it will not start after taking to the ford dealership they informed me it was the same problem they had previously fixed, and it was no longer under warranty I would have to pay for a whole new transmission- to be honest I still owe money on this car and could not afford a repair of over 7000 -It was already fixed just 3 years ago how is the Transmisson faulty for a second time? there needs to be recall on this part/

The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?

I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!

Check engine light came on while driving on highway. I had a OBD reader with me and plugged it in. Came back with a cylinder misfire. Took it to a local mechanic to get new plugs and coils. Mechanic cleared the code but the light came back on. I took it to another mechanic that I trust who found coolant in the oil due to cracked heads. Mechanic gave me information about this 3.5l motor being known to have this problem to take back to dealer. 3 months of waiting and having to argue that despite being out of warranty, they knew this motor was bad and should replace it. Ford finally put a new motor in. Drove for 6 more months and just had the check engine light come back. Cylinder misfire again. They shouldn't be allowed to sell this motor knowing that it can leave people stranded. This is criminal. Will never buy a Ford again. They KNOW this motor is trash but keep letting unsuspecting consumers foot the bill be cause they assume it's a one off. Shame!

The car has a hard time with acceleration and I hear clunking noises

Side trim with door unlock pad on it detached and blew of into the wind and almost flew into a vehicle behind me when I was Traveling down the interstate at about 70 mph, the posted speed limit. Luckily it did not strike the driver behind me but it was to close for comfort. They are put on the same way practically as the a trim that there already is a recall on.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that previously while driving at an undisclosed speed, the windshield trim panel started to detach from the windshield and had partially separated from the vehicle. The vehicle was taken to an unknown dealer, who informed the contact that the VIN was not included in a recall at the time of the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,720. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, there was an abnormal tapping sound coming from the roof of the vehicle. After a visual inspection, the contact observed that the front portion of the roof rack had detached. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the roof rack retention pins. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V316000 (Structure); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 69,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number:  24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .

The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the vehicle, and a dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the front passenger’s side exterior a pillar trim detached from the vehicle. The manufacturer was notified of the failure and offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH on two occasions, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The local dealer was contacted and informed the contact that the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic, where the trim was replaced twice, and the repair was covered by the insurance company. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while her sister was operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the long block engine was faulty and needed to be replaced, due to excessive oil consumption. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,575.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle began vibrating abnormally, with the check engine warning light illuminated. The vehicle stalled and the contact was forced to park on the side of the road to attempt to restart the vehicle. The vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that there was coolant intrusion into engine, which caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front passenger's side windshield exterior A-pillar trim was fractured. The vehicle was taken to an unknown dealer, where the contact was informed that the repair was not covered under a recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was 74,500.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 65 MPH, the A-pillar trim detached from the driver's side of the windshield. The dealer was contacted and confirmed that there were no parts available for the repair. The dealer was unable to confirm when the parts would be available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds on uneven terrain or roads, the rear of the vehicle was pulling to the left or the right. There was no warning illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the rear of the vehicle was misaligned from the front end. In addition, the local independent mechanic advised the contact that the rear tie rod needed to be replaced. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle jerked and vibrated. In addition, the vehicle stalled. No warning lights were illuminated. The vehicle was able to partially coast to the side of the road. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 94,084.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, the engine overheated. The contact turned off the vehicle and waited for the engine to cool down before continuing to drive. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump was leaking. The mechanic informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 108,435.

The contact owns a 2017 Ford Explorer. The contact stated that the clips for the B-pillar trims on both sides of the vehicle were fractured, and the B-pillar trims were hanging off the vehicle. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer inspected the vehicle and confirmed the failure; however, the contact was reminded that parts were still unavailable to repair the vehicle. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 40,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger's side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer to open a case with the dealer to assist with the remedy being available for the recall. The approximate failure mileage was 99,828. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000. VIN tool confirms parts not available.

At 115,000 miles, had a total engine failure. The engine was a 3.5 twin turbo eco boost. Engine not repairable and would need replacing. The blue book of the vehicle was 15K. The engine replacement cost from Ford was 18K. Overheard the mechanic call these engines on the Explorer, EXPLODERS. Apparently this is common and should have been a concern, but not mentioned to the consumers. Any other details can received from Bill Utter Ford Denton Texas.

The contact owns a 2017 Ford Explorer. The contact stated that the B-pillar trim was loose. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.