2017 Ford Explorer Complaint Log

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the roof of the vehicle. The contact pulled over and became aware that the roof rails were separating from the roof of the vehicle. The contact was able to tape the roof rails down. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure). The contact called a local dealer and was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 200,000.

The contact owns a 2017 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer, and it was determined that the exterior A-pillar trim needed to be replaced; however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver’s side A-pillar trims detached and flew off the vehicle. The contact stated that when the first A-pillar trim detached, the contact was frightened and believed that the vehicle had been struck. The vehicle was taken to the dealer and the contact was informed that parts were ordered, and on back order. The order date was October 2024. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that ten months waiting for the parts was an extremely long time to wait. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached. The contact stated that the driver's side B-pillar trim was separating from the vehicle. The vehicle was taken to the dealer, where the failure was confirmed. The contact was informed that the driver's side B-pillar trim needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts for the recall repair were not yet available. The contact stated that the manufacturer had a year to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The exterior "door entry keypad pillar molding trim" became detached from the vehicle and sent debris into the roadway while traveling on the highway. This component is the door access keypad found on the drivers side door of many Ford vehicles.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact had called a local dealer, but the dealer was unable to repair the vehicle. The failure mileage was approximately 96,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the passenger’s side A-pillar trim retention clip detached striking the front passenger side tire, causing the tire to go flat. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000. VIN tool confirms parts not available.

I have been waiting 12 months for Ford to provide my local dealer with the parts required to fix the window pillars that can come loose, as referenced in the open recall (24V031000). Several months ago, one of the recalled pillars flew off on the freeway, causing the car behind me to swerve at 70mph. Fortunately, nobody got hurt. My local dealer has tried & tried to get the parts from Ford Motor but still cannot get adequate supply to take care of my recall service. Ford is not doing what they need to do on the parts supply.

The contact owns a 2017 Ford Explorer. The contact stated that the transmission continued to shift between the fourth and fifth gears. There was an abnormal booming sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter was slipping. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 35,000.

Safety Recall Notice 24S02 / NHTSA Recall 24V031 for my 2017 Explorer was done in January 2024 and I received the letter in February 2024. The parts still aren't available after 9 months which is unacceptable. I am now having to use long strips of duct tape on my windshield to hold these loose parts in place which affects my vision to drive and my windshield wipers to work correctly. I wasn't in any accident but concerned about what may happen. This has been going on since July 2024 when I went to the beach and we were going down interstate the piece came loose. We have been using duct tape since that has to be replaced weekly Nothing should take this long and replacements parts need to be made available to repair as soon as possible.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the passenger's side windshield exterior A-pillar trim detached and was flapping against the windshield. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at approximately 55 MPH, the vehicle lost power steering functionality and the steering wheel became firm. The contact stated that the power steering assist failure warning light was illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was towed to an independent mechanic where it was diagnosed that the steering rack gear module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the roof rail cover detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached from the vehicle. The contact inspected the vehicle once at the destination and noticed that the driver’s side A-pillar trim was loose. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The black trim piece that is by the door and window (where the keyless entry pad is) flew off while driving. While getting the recall for the other piece, it was observed the other piece on the opposite door is lose as well. When I received the recall, I assumed the piece that flew off was the recall in question. Since the part flew off and the other is lose, I believe it is a safety hazard and apart of the same assembly problem like the piece of trim by the windshield.

The contact owns a 2017 Ford Explorer. The contact stated that the keypad and trim detached while driving at approximately 70 MPH. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V44000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The illuminated B Pillar molding strip is coming off on the driver’s side. It’s half out. The B Pillar molding on the passenger side has started to come loose. These strips could detach on the highway and cause an accident. They should be included in recall 21532 and NHTSA RECALL 21V537

While going up a steep hill or mountain the car starts to over heat when you stop pressing the gas the car will start to go back down in to cooler numbers and you can start driving again with no issues until you hit another hill.. car breaks wear out excessively also the car jerks when going into gear to shift

The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the electrical components failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed steering column control module. The contact was informed that the steering column control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

2017 Ford Explorer 2.3L Ecoboost with 77,000 miles. Check engine light came on and I scanned the car for a cylinder 3 misfire. Changed all spark plugs and coil packs. Cleared the code and Cylinder 3 misfire is showing again. Overheating while idle. Car appears to be gulping down coolant with no sign of leaks.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front passenger's side windshield trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached windshield trim. The contact was informed that the windshield trim needed to be replaced. The vehicle was repaired. The contact paid out of pocket for the repair. In addition, the contact stated that the driver's side windshield trim had detached. The dealer was made aware of the failure; however, the contact was informed that the part to repair the vehicle was not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 85,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available. In addition, the contact was informed by the dealer that the vehicle was safe to drive. The contact received notification NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were not yet available. The contact had been waiting for approximately one year for the parts to become available. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Explorer. The contact stated that while his sister was driving 5 MPH making a right turn, the steering wheel seized and failed to turn as needed. There were no warning lights illuminated. The driver was able to continue driving to the residence. The contact called the local dealer and was informed that the failure was due to the power steering unit. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, a message that the engine was overheating was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked. The vehicle was towed to the residence, where a Ford certified mechanic diagnosed the vehicle. The mechanic made the same assessment and determined that the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH and coming to a complete stop, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,679. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, the passenger’s side A-Pillar trim detached and flew onto the roadway. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering assists warning light illuminated. In addition, the contact stated that the power steering had seized, and the vehicle was inoperable. The vehicle was towed to the dealer where it was diagnosed with a failed power steering module. The contact stated that the dealer performed a power steering factory reset; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to the residence. The vehicle was parked and turned off. The contact stated that when the vehicle was restarted, the power steering had seized. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) a year prior, and recently received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact had been calling the local dealer for a parts update for months and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trim on the driver's and passenger’s side was loose. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where DTC code: P219C was retrieved. The dealer informed the contact that the engine needed to be taken apart for further diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 34,820.

The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

With 39,221 miles only, last week start to leaking coolant ,, take to Dealer , found that the WATER PUMP LEAK, THEY say the heater core are leaking to.. WANT CHARGE MY OVER $7000. The water pump are power train , but they not want to fixed under any warranty.. call Ford corporate, They not want do nothing. CAR START to smoke and bad smell . Not think are fair for new car with this big issue and not want to fixed.. Need to be a RECALL. EVERYONE COMPLAINT EVERWHERE ABOVE THIS PROBLEM. WATER PUMP. 11 HOURS JOB.

The contact's father owns a 2017 Ford Explorer. The contact’s father received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim was loose upon inspection but had not detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

While driving down the highway at high speed the EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT flew off my vehicle.

The drivers side Pilar applique which house the keyless entry came off while driving. It appears it is held on with double sided tape. If it were to fly off it would have posed a problem for other motorists and pedestrians. When looking up for other insidents online found this is a regular occurrence in this vehicle. I was able to double sided tape it again to fix temporary. However it occurs from time to time still. No warning prior to occurance.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver’s side A-pillar trim had become loosened, and the passenger’s side B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but confirmed that parts were not yet unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-Pillar trim had started detaching from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

The a-pillar trim came off while driving down [XXX] in Florida. The rubber gasket around the windshield also came off with the trim. This occurred in June 2024. Over a year after the recall Ford still does not have a solution to repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact also stated that the driver's side windshield A-pillar trim was loose. The local dealer was contacted several times and informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-pillar trims had detached. The contact used duct tape on the front driver's side windshield exterior A-pillar trim. The local dealer was contacted and advised the contact to apply duct tape on the trims. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 91,994. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 MPH, the vehicle made an abnormal beeping sound, the cabin lights illuminated unintendedly, and the message "Tailgate Ajar" was displayed. The contact decelerated and pulled over to the side of the road. The contact resumed driving; however, the failure persisted. The contact then became aware that the front driver's side door exterior keypad trim had detached and had fractured into two pieces, causing damage to the keypad wiring system. The vehicle was taken to the dealer, where it was determined that the keypad needed to be replaced. The contact purchased the part from the manufacturer's website, and the vehicle was taken to the dealer, where the part was installed; however, the failure recurred while driving. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 40 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at various speeds, the driver's side A-Pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.