2012 Ford Focus Complaint Log

BEGINNING IN APRIL, THE CAR HAS RANDOMLY BROKEN DOWN SEVERAL TIMES, WITH NO NOTICE, PUTTING MY SAFETY AND LIFE IN DANGER. CARS HAD TO COME TO A JOLTING STOP TO AVOID FROM HITTING ME AND ON ONE OCCASION A POLICE OFFICER ACTUALLY HAD TO INTERVENE TO SAFEGUARD ME FROM ONCOMING TRAFFIC. PLEASE SEE THE SEQUENCE OF EVENTS BELOW. OFRIDAY, APRIL 12TH-CAR BROKE DOWN IN A MAJOR INTERSECTION DURING RUSH HOUR TRAFFIC ENDANGERING MY LIFE AND THE OTHER DRIVERS AROUND ME. CARS WERE ZOOMING PASS AT HIGH SPEEDS AND BRAKING ABRUPTLY TO AVOID CRASHING INTO ME. OWEDNESDAY, JULY 2ND-CAR SUDDENLY DECELERATED WHILE I WAS DRIVING ACROSS A BRIDGE. ONCE AGAIN MY LIFE WAS ENDANGERED. I TRIED TO GET THE CAR TO ACCELERATE WITH RAPIDLY PUSHING DOWN ON THE GAS PEDAL, BUT NOTHING HAPPENED. THE CAR EVENTUALLY CAME TO A STOP AND I WAS FORCED TO TURN THE CAR OFF WHILE STILL IN THE MIDDLE OF THE STREET AND RESTART IT. AFTER GETTING THE CAR STARTED I DROVE IT BACK TO THE DEALERSHIP HOPING THEY COULD RESOLVE THE ISSUE. UNFORTUNATELY, THE MECHANIC WAS UNABLE TO FIND ANYTHING THROUGH THE DIAGNOSTIC READING OR MULTIPLE TEST DRIVES. OMONDAY, JULY 7TH-CAR BEGAN TO DECELERATE WHILE DRIVING ON A BUSY STREET. I IMMEDIATELY PULLED OVER TO TURN THE CAR OFF. WHEN I WAS ABLE TO START THE CAR AGAIN I DROVE IT TO CARMAX. ON THE WAY THERE I HAD TO DRIVE THE CAR AT A SLOW SPEED TO PREVENT THE CAR FROM CUTTING OFF ON ME AGAIN. ALSO, SINCE THE AC SEEMED TO WORSEN THE ACCELERATION OF THE CAR I TURNED IT OFF AND DROVE THE CAR FOR 15 MINUTES IN THE SEARING HEAT. IN THE END THE CAR WAS WITH THE FORD DEALER FROM FRIDAY, JULY 7TH TO TUESDAY, JULY 22ND. OFRIDAY, JULY 25TH- CAR BROKE DOWN IN MIDDLE LANE OF HIGHWAY 64E RIGHT BEFORE ENTERING THE HAMPTON ROADS BRIDGE TUNNEL. CARS SWERVED TO PREVENT FROM HITTING ME AND ONCE AGAIN MY LIFE AND THE LIVES OF OTHERS WAS PUT IN JEOPARDY. *JS

WHY ISN'T THERE A MANUAL RELEASE ON A POWER SEAT? THE DRIVER'S SEAT IN MY 2012 FOCUS SEL CONTINUALLY BLEW FUSE AFTER FUSE. THERE IS A SAFETY PROBLEM WHEN THE POWER SEAT BLOWS A FUSE CAUSING THE DRIVER'S SEAT TO AUTOMATICALLY MOVE FORWARD TO THE MOST FORWARD POSITION PUTTING THE DRIVER ON TOP OF THE STEERING WHEEL. IF THE AIR BAG HAD BEEN INFLATED I WOULD HAVE BEEN KILLED. WHY AREN'T THE MANUFACTURERS REQUIRED TO HAVE A MANUAL RELEASE ON A POWER SEAT?

IT DOES NOT SHIFT CORRECTLY. SLOW AND SLUGGISH TO SHIFT. VERY JERKY. ESPECIALLY AT LOWER GEARS. JERKS FORWARD WHEN NOT EXPECTING IT. HAVE TAKEN IT BACK TO DEALER TWICE. HAD A NEW CLUTCH PUT IN. WAS GOOD FOR A DAY OR TWO. DOING IT AGAIN!!!! THIS CAR SHOULD BE RECALLED & RETURNED TO OWNERS ONLY WHEN THIS IS FIXED. FORD KNOWS THIS EXPERIMENT DID NOT WORK & IT IS TIME TO MAKE IT RIGHT. I WORK HARD FOR MY MONEY & THIS EXPERIENCE HAS LEFT ME VERY UNHAPPY. I WAS SOOO HAPPY TO GET A NEW CAR. NOW I AM LEFT WITH THIS. AS A SINGLE WORKING MOTHER, I WAS APPALLED THAT I WAS NOT INFORMED ABOUT THIS TRANSMISSION BEING MANUAL HYBRID UNTIL I TOOK IT IN FOR SERVICE. THIS IS FRAUDULENT SALEMANSHIP FROM FORD. *TR

TRANSMISSION HAS BEEN JERKY, SHAKY, JUMPS INTO GEAR. THIS HAS HAPPENED PERIODICALLY SINCE I HAVE GOTTEN THE CAR AND HAS GOTTEN PROGRESSIVELY WORSE. MOST RECENTLY, WHENEVER IT SHIFTS AROUND 20 MPH THERE IS A TERRIBLE GRINDING NOISE ALONG WITH A SHUDDER. BROUGHT MY VEHICLE INTO HUDSON FORD IN HUDSON, WI ON AUGUST 15, 2014. DEALER STATED THERE WAS A TRANSMISSION LEAK AND SEALS WERE DEFECTIVE. THEY REPLACED SEALS. I ASKED IF THERE WAS ANY DAMAGE TO THE TRANSMISSION AND THEY SAID NO. ON MONDAY AUGUST 18, 2014 I CALLED THE DEALER BACK TO LET THEM KNOW THE GRINDING NOISE WAS STILL PRESENT, NOT ALL OF THE TIME SHIFTING BUT IT IS STILL OCCURRING. DEALER SAID TO "GIVE IT A THOUSAND MILES AND CALL BACK IF IT STILL HAPPENS BECAUSE NEW PARTS NEED TO LUBRICATE AND BEAK IN." I AM NOT SURE HOW TRUE THIS IS BECAUSE THERE ARE METAL PARTS GRINDING, NOT THE SEALS REPLACED" I FIND IT HARD TO BELIEVE THERE ISN'T MORE WRONG WITH THIS CAR WITH GRINDING METAL NOISES PRESENT. THIS IS A DANGER TO MYSELF AND OTHERS SHOULD THE TRANSMISSION FAIL ON THE HIGHWAY OR IT JUMPS INTO/OUT OF GEAR AND A HIT A CAR. THERE ARE SO MANY COMPLAINTS LIKE MINE. FORD NEEDS TO PROVIDE TOTAL TRANSMISSION REPLACEMENT OR BUY THESE CARS BACK. *TR

DURING TIMES OF FREQUENT STOP AND GO (ACCELERATING AND DE-ACCELERATING) THE CAR SHUDDERS AND ACTS LIKE IT IS GOING TO STALL. IT DOES NOT ACCELERATE OR DE-ACCELERATE PROPERLY SOMETIMES. I DID NOT NOTICE UNTIL ABOUT 40,000 MILES AND HAVE HAD THIS PROBLEM EVER SINCE. SOME MODEL OF FORD FOCUSES ARE UNDER RECALL, HOWEVER WHEN I WENT TO THE DEALER THEY SAID MY CAR SPECIFICALLY WAS NOT BEING RECALLED YET IT WAS EXHIBITING THE SAME ISSUES.

I JUST HAD MY VEHICLE IN A FORD DEALERSHIP YOU GET THE TRANSMISSION LOOKED AT BECAUSE IT WOULD NOT SHIFT CORRECTLY AND THE CHECK ENGINE WAS ON. IT HAS BEEN OUT OF THE SHOP FOR 3 DAYS AND WHILE ON MY WAY HOME FROM WORK I WAS ON THE HIGHWAY AND CAR CAME TO A HALT AND WOULD NOT SHIFT AND I WAS ALMOST REARENDED. THIS IS THE THIRD TIME MY VEHICLE HAS BEEN AT A FORD DEALERSHIP TO HAVE THE TRANSMISSION LOOKED AT. WHEN IS SOMEONE GOING TO DO SOMETHING ABOUT ALL OF THESE TRANSMISSION ISSUES WITH THIS YEAR AND MODEL? *TR

AUTOMATIC MANUAL CLUTCH/TRANSMISSION SHUTTERS, JERKS, VIBRATES AND LURCHES AT LOW SPEEDS OR ON HILLS. FORD REPROGRAMMED CLUTCH/TRANSMISSION IN 2014 AND IT IMPROVED. HOWEVER, THE PROBLEM STILL EXISTS AS THE CLUTCH IS SLIPPING. PLEASE RECALL AND FIX THIS ISSUE. *TR

AT RANDOM TIMES THE CAR WILL JUST SHUT OFF LEAVING A COASTING VEHICLE DOWN THE HIGHWAY, OR LEAVE YOU STALLED OUT IN THE MIDDLE OF AN INTERSECTION. IF YOU LEAVE IT SIT FOR 30MIN-1HOUR IT MAY RESTART. IF YOU PRESS THE ACCELERATOR IT WAS NOT RESPOND. AFTER A COUPLE MINUTES THE VEHICLE WILL RECOVER FROM A ROUGH IDLE AND TRY TO LUNGE FORWARD EVEN WHEN VEHICLE IS IN PARK. PROBLEM: TRANSMISSION CONTROL MODULE. *TR

TRANSMISSION SHIFTS IMPROPERLY CAUSING SHUDDER EFFECT. AT IDLE THE VEHICLE SHUDDERS AS IF ITS GOING TO DIE OUT. THE SHUDDER HAPPENS MOSTLY ON HIGHWAY DRIVING.

THE TRANSMISSION ON MY 2012 FORD FOCUS MAKES A GRINDING NOISE AND THE CAR JERKS WHEN STARTING OUT FROM A STOP USUALLY THRU 1ST AND 2ND GEARS THRU THE AUTOMATIC TRANSMISSION. ACCORDING TO THE INTERNET THERE HAVE BEEN HUNDREDS OF COMPLAINTS AND PROBLEMS WITH THE FORD SPLIT TRANSMISSION. A RECALL SHOULD BE MADE ON THIS CAR, I GUESS IT WILL TAKE SOME ACCIDENTS AND LIVES BEFORE FORD DOES ANYTHING ABOUT IT. *TR

VEHICLE DOES NOT START WHEN KEY IS TURNED. ELECTRICAL SYSTEMS COME ON BUT ENGINE DOES NOT CRANK. ENGINE FINALLY STARTS NORMALLY AFTER MULTIPLE ATTEMPTS TO TURN THE KEY (20+) AND THEN RUNS FINE. THIS PROBLEM USUALLY OCCURS AFTER THE CAR HAS NOT BEEN USED FOR SEVERAL HOURS, I.E. BEING PARKED IN THE GARAGE OVERNIGHT OR AFTER A SHIFT AT WORK. ONCE THE CAR STARTS, IT CAN USUALLY BE TURNED OFF AND THEN START AGAIN WITHOUT INCIDENT, AS LONG AS THE CAR HAS BEEN DRIVEN RECENTLY. THIS BEGAN AS A SPORADIC ISSUE BUT NOW HAPPENS NEARLY EVERY TIME I TRY AND START THE CAR IN THE MORNING OR AFTER WORK. THE CAR HAS BEEN TAKEN BACK TO THE DEALER TWICE BUT THEY ARE UNABLE TO IDENTIFY THE PROBLEM. BATTERY TESTS FINE AND NO ERROR CODES ARE REPORTED IN THE COMPUTER. *TR

TRIED TO TAKE OFF AT STOP LIGHT. WHEN I HIT THE ACCELERATOR THE CAR JERKED REAL HARD BUT BARELY ROLLED. THEN THE RPM WENT TO 5000-5500 AND IT TOOK OFF REAL FAST. *TR

I BOUGHT A 2012 FOCUS AS A CERTIFIED USED CAR, TRUSTING FORD AND HAVING PEACE OF MIND WITH A WARRANTY. WITHIN A FEW MONTHS OF OWNERSHIP I STARTED THE CAR AND A MESSAGE SAYING "STEERING ASSIST MALFUNCTION" DISPLAYED. AFTER TURNING THE CAR OFF AND BACK ON IT WENT AWAY. I HAVE COMPLAINED ABOUT IT ABOUT 3-4 TIMES WHILE AT DEALERS FOR TRANSMISSION "FIXES". EVERY TIME THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM SO EVEN THOUGH THERE IS A TECHNICAL SERVICE BULLETIN, IT NEVER GOT FIXED. NOW EVEN IF I RESTART THE CAR, THE STEERING IS OUT. IT IS COMPLETELY GONE AND THEY REFUSE TO FIX IT WITHOUT CHARGE BECAUSE IT IS NOT THEIR FAULT THEY COULDN'T PULL ANY CODES BEFORE. SO I'M LEFT TO DECIDE, SHOULD I FIGHT THEM FOR THIS AND THE TRANSMISSION, OR JUST GIVE THEM ANOTHER $100 FOR A WARRANTY REPAIR WHEN I ALREADY GAVE THEM $2000 FOR A WARRANTY. *TR

WHILE DRIVING THE VEHICLE THE STEERING FAILED FORTUNATELY I WAS AT MY OWN STREET AND FINALLY GOT IT HOME BY GETTING MY GRANDSON TO HELP ME TURN THE WHEELS. TOOK TO AAMOCO THEY SCANNED FOR CODES AND UPDATED THE PCM/TCM. IT BROKE AGAIN IN 3 DAYS. I WAS FORTUNATE AGAIN I HAD NOT LEFT MY DRIVEWAY. THIS IS A SAFETY ISSUE IF YO ARE ON A FREEWAY OR OTHER ROADWAY WHERE TRAFFIC IS MOVING FAST. THIS WHOLE ENDEAVOR COST OVER $2000 TO FIX. I AVERTED THE DANGER BUT WHOSE TO SAY OTHERS MY NOT.

JUST ENTERED FREEWAY ON-RAMP AND BEGAN TO ACCELERATE WHEN POWER INSTANTLY CEASED AND CAR COASTED. DASHBOARD INDICATED "STOP SAFELY NOW" AND I PULLED TO THE SIDE. STEERING AND BRAKES WERE STILL FUNCTIONING BUT NO RESPONSE AT ALL FROM THE ACCELERATOR. CAR DID NOT RESPOND AT FIRST TO A RESTART. HAD TO TURN CAR OFF, OPEN DOOR, CLOSE DOOR, WAIT FOR DASHBOARD TO GO BLANK AND THEN RESTART TO ACTUALLY MAKE IT GO AGAIN. THIS WAS THE SAME SYMPTOM THAT OCCURRED IN NOVEMBER OF 2013 (AND REPORTED HERE) THAT FORD SUPPOSEDLY FIXED THROUGH RE-CALL. AFTER RESTARTING THE CAR, THERE IS NO INDICATION OF ANY PROBLEM. CAR HAD A STATE OF CHARGE OF 36% AT TIME OF FAILURE. *TR

DRIVING ON THE HIGHWAY WHEN CAR DID NOT WANT TO ACCELERATE AND SUDDENLY ACCELERATED. MOTOR LIGHT TURNED ON. WHEN TAKEN TO GET CHECKED,MOTOR LIGHT WAS OFF AND. WAS TOLD OTHERS HAVE BEEN EXPERIENCING THE SAME. THIS IS THE SECOND TIME IT HAPPENS. *TR

AFTER SITTING IN NEUTRAL WAITING FOR CONSTRUCTION TO ALLOW US TO PROCEED, STARTED OUT AND THEN POWER STEERING WENT OUT. TURNED OFF AT NEXT RED LIGHT AND STARTED AGAIN AND BEGAN WORKING. A FEW MILES LATER STOPPED FOR GAS AND WHEN STARTED VEHICLE, NO POWER STEERING AND IS STILL OUT. *TR

MY CAR WAS IN THE SHOP ABOUT 4X'S IN 1 MONTH. ISSUE BEGAN DRIVING ABOUT 45 MPH. WENT TO ACCELERATE FELT A SUDDEN JERK & NOTHING. LOOK DOWN TO SEE MY DRIVE LIGHT FLASHING & AM STEADILY DECREASING IN SPEED WITH NO WAY TO ACCELERATE, LIKE IN NEUTRAL. I LUCKILY WAS ABLE TO GET OUT OF ONCOMING TRAFFIC, PUT THE CAR IN PARK WHICH BEGAN TO FLASH. ACCELERATED A COUPLE TIMES TO BE SURE IT RESPONDED BEFORE DRIVING BUT THE SERVICE ENGINE LIGHT WAS ON. DRIVING AGAIN, ABOUT TO MAKE A LEFT TURN, NOT A MILE DOWN THE ROAD, SAME THING HAPPENED. THIS TIME PUT IT IN PARK, ACCELERATED & NOTHING. SHUT OFF MY CAR TO RESET IT & MY CAR WOULD NOT TURN ON. AFTER WAITING FOR THE TOW TRUCK, THE CAR WOULD JUST NOT TURN ON, EVERYTHING RELATED TO THE BATTERY WOULD TURN ON BUT THE CAR DIDN'T. IN THE SHOP THIS 1ST TIME A TOTAL OF 3 DAYS, STILL UNSURE ABOUT IT BEING FIXED (BECAUSE THEY JUST FIXED THE "ELECTRICAL" PART, NOT THE ISSUE) LO & BEHOLD WHEN I TURNED INTO MY NEIGHBORHOOD SAME THING HAPPENED (DRIVE LIGHT FLASHED & ACCELERATOR DIDN'T RESPOND). I GET HOME TO PARK & TURN ON MY CAR, AFTER ATTEMPTING TO TURN IT BACK ON, NOTHING. ANOTHER TOW TRUCK CAME THE NEXT MORNING TO GET IT, THIS TIME MY CAR WAS THERE 7 DAYS. AFTER 2 DAYS OF DRIVING THE SAME THING HAPPENED I WAS ON A HILL ALMOST BEGAN ROLLING BACKWARDS INTO ANOTHER CAR UNTIL I PUT IT INTO P & PULLED THE E BREAK. CAR WENT IN THEY STATED THAT THEY FIGURED IT OUT & I HOPED 3RD X'S THE CHARM. NOPE, I WAS ON A HIGHWAY HAD TO PULL OVER AWAY FROM ONCOMING TRAFFIC DECREASE THE RISK OF ME BEING HIT. 9 DAYS IN THE SHOP AFTER ORDERING A TRANSMISSION CONTROL MODULE FOR MY CAR & REPLACING IT, IT WORKS. ALTHOUGH I WAS JUST INFORMED THAT THE SAME THING IS NOW HAPPENING TO A FRIEND WITH A 2013 FORD FOCUS. IT'S SOMETHING THAT NEEDS TO BE LOOKED INTO BECAUSE LOOSING THE ABILITY TO ACCELERATE IN THE MIDDLE OF TRAFFIC IS VERY DANGEROUS LIFE THREATENING & SCARY. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE ENGINE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND THE PCM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

MY 2012 FORD FOCUS IS UNSAFE TO DRIVE BECAUSE OF THE FAULTY DPS6 TRANSMISSION. THE CLUTCHES IN IT HAVE BEEN REPLACED 3 TIMES AND IT'S SLIPPING BADLY, AGAIN. ALSO, THE TRANSMISSION CONTROL MODULE FAILED, AND WHEN IT DID, I WAS STUCK IN THE MIDDLE OF THE FREEWAY WITHOUT THE ABILITY TO MOVE MY VEHICLE. I NO LONGER HAVE WARRANTY COVERAGE FOR THE EXPENSIVE REPAIRS AND I'M STUCK WITH AN UNSAFE LEMON. THE TRANSMISSION CONTINUES TO FAIL, EVEN AFTER THE CLUTCHES ARE REPLACED, BECAUSE IT IS A FLAWED DESIGN THAT WON'T WORK PROPERLY. I'VE ONLY BEEN ABLE TO DRIVE THE CAR APPROX. 50K MILES, EACH TIME THE CLUTCHES HAVE BEEN REPLACED, UNTIL IT STARTS SLIPPING BADLY, AGAIN. EVEN WHEN THE CLUTCHES AREN'T SLIPPING BADLY, THE CAR DOES NOT OPERATE AS IT SHOULD. I'VE ALMOST BEEN INVOLVED IN TRAFFIC COLLISIONS MULTIPLE TIMES BECAUSE OF IT, AND FORD STILL REFUSES TO ACCEPT RESPONSIBILITY FOR THEIR FLAWED PRODUCT. THERE WAS A RECALL FOR THE TCM, BUT NOT FOR THE TRANSMISSION. IT'S UNACCEPTABLE FOR FORD TO NOT TAKE COMPLETE OWNERSHIP OF THIS SERIOUS SAFETY ISSUE, AND I APPEAL TO YOU FOR ASSISTANCE.

WHILE DRIVING ON THE ROAD, GOING ABOUT 40-50 MPH ON A SUNNY, HOT DAY IN JULY, THE TRACTION CONTROL SUDDENLY TURNED ON AND THE CAR STARTED TO DECELERATE. I FOUND IT ODD AS THE WEATHER WAS NOT INCLEMENT AND I HAD NOT HIT A POTHOLE SO I PULLED OVER SINCE THE CAR WAS AUTOMATICALLY SLOWING DOWN. I WAS LUCKY NOT TO HAVE BEEN IN AN ACCIDENT AS THERE WERE PLENTY OF CARS AROUND AND THIS WAS LESS THAN HALF A MILE FROM THE HIGHWAY THAT I WAS ABOUT TO TRAVEL. AFTER PULLING OVER, I TURNED THE CAR OFF TO TRY TO CLEAR THE TRACTION CONTROL AS IT SEEMED TO BE STUCK ON. THE CAR WOULD NOT TURN BACK ON (THE ENGINE WAS NOT TURNING ON THOUGH THE BATTERY WAS FINE). AFTER CALLING THE FORD AUTO CLUB AND HAVING HELP COME OUT, THE CAR GOT TOWED TO THE DEALERSHIP. THE ISSUE TURNED OUT TO BE WITH THE TRANSMISSION CONTROL MODULE THAT WAS COVERED UNDER THE ORIGINAL POWER TRAIN WARRANTY. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE ENGINE WOULD REV BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS ABLE TO RESTART AND OPERATED AS NORMAL. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECALIBRATED THE TCM BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

TOTAL UNEXPECTED LOSS OF POWER STEERING. UNABLE TO SAFELY STEER VEHICLE. POWER STEERING ASSIST FAULT LIGHT CAME ON. AFTER STOPPING AND RE-STARTING THE VEHICLE THE WARNING LIGHT WENT OFF AND NORMAL STEERING WAS POSSIBLE. THIS HAS HAPPENED TWICE TO DATE.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK AND BECAME UNSTABLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TRANSMISSION OIL SEAL WAS RUPTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,900.

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO WATER LEAKAGE ON THE INSIDE PASSENGER SIDE. *SMD THE CONSUMER STATED TWO AFTER THE VEHICLE WAS SUPPOSEDLY FIXED, WATER LEAKED INSIDE AGAIN. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE. THEN AT 13,000 MILES, THE VEHICLE STARTED TO SHUDDER AND SHAKE WHEN SHE ACCELERATED. THE CONSUMER THEN TRADED THE VEHICLE FOR ANOTHER A 2014 FORD FOCUS AND SHE EXPERIENCED THE SAME SHUDDER PROBLEMS. THE CONSUMER WAS INFORMED, THE AUTOMATIC TRANSMISSION, ALSO HAD A CLUTCH. *JB

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE AUTOMATIC TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE MADE A LOUD GRINDING NOISE AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,491.

I PURCHASED THIS VEHICLE USED ON JUNE 25, 2014. ON JUNE 28, 2014 WHILE I WAS DRIVING APPROXIMATELY 65 MPH THE CAR SEEMED TO SLIP OUT OF DRIVE INTO NEUTRAL, THE CHECK ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I NEARLY HAD A VERY BAD WRECK TRYING TO GET THE CAR BACK IN CONTROL. ONCE I WAS STOPPED I STARTED THE CAR BACK UP, IT STARTED UP JUST FINE AND DROVE JUST FINE FOR ANOTHER COUPLE OF HOURS. THEN IT DID THE SAME THING AGAIN, THIS TIME I WAS DRIVING AT APPROXIMATELY 30 MPH. WHEN I RESTARTED THE CAR THIS TIME THE CHECK ENGINE LIGHT STAYED ON AND THE CAR NO LONGER WANTS TO SHIFT BETWEEN GEARS. I TOOK IT INTO THE FORD DEALERSHIP. THEY ARE WELL AWARE OF THE PROBLEM, BUT WILL NOT FIX IT FOR ME WITHOUT ANY OUT OF POCKET EXPENSES BECAUSE THEY HAVE NOT ACTUALLY ISSUED A RECALL. THESE CARS ARE UNSAFE TO DRIVE! *TR

I STARTED EXPERIENCING TRANSMISSION PROBLEMS WITH MY FOCUS AFTER WHAT WOULD NORMALLY BE CONSIDERED THE END OF THE BREAK IN PERIOD, WHICH WAS AROUND 8,000 MILES. THE CAR WOULD STALL, SHUDDER, AND SHAKE DURING ACCELERATION FROM A STOP, AT LOW SPEED DRIVING, AND GOT NOTABLY WORSE THE LONGER I DROVE ESPECIALLY ON HOT/HUMID DAYS. I FOLLOWED THE MAINTENANCE SCHEDULE AS OUTLINED IN THE OWNER'S MANUAL AND EACH TIME I BROUGHT MY CAR IN FOR MAINTENANCE I DISCUSSED MY CONCERNS ABOUT THE TRANSMISSION WITH SERVICE PERSONNEL AND RECEIVED THE "CORPORATE" ANSWER EACH TIME "YOUR TRANSMISSION IS OPERATING WITHIN SPECIFICATIONS", THERE'S NOTHING WE CAN DO AT THIS TIME. ON 27 JUNE 2014 AS I WAS APPROACHING THE MAIN GATE OF THE BASE I WORK ON, MY CAR CAME TO AN ABRUPT HALT AND DISPLAYED THE ALERT "PARKING ASSIST MALFUNCTION MAINTENANCE REQUIRED". THE HAZARD LIGHTS BECAME INOPERABLE, GEAR SHIFT INDICATOR WOULD NOT SHIFT TO PARK, AND THE TRANSMISSION CEASED TO FUNCTION. I WAS EXTREMELY FORTUNATE THAT THIS DID NOT HAPPEN WHILE I WAS DRIVING DOWN THE INTERSTATE AT 65 MPH 5 MIN EARLIER, BECAUSE I FIRMLY BELIEVE THAT I WOULD HAVE LOST CONTROL OF THE CAR AND EITHER KILLED MYSELF OR SOMEONE ELSE. THE FOLLOWING PARTS WERE REPLACED IN ORDER TO RETURN MY CAR TO FULL OPERATION: - PCM TRANSMISSION CONTROL MODULE - CLUTCH ASSEMBLY AND LEAKING SEALS - REPROGRAMMED TRANSMISSION IAW LATEST TECH BULLETIN THIS IS A COMMON THEME AMONG ALL FOCUS OWNERS AT THE MOMENT WHO'VE PURCHASED VEHICLES SINCE 2012. IT'S OBVIOUS TO THE PUBLIC THAT THE FOCUS TRANSMISSIONS HAVE DESIGN FLAWS AND FORD NEEDS TO COME UP WITH A SOLUTION AND REPLACE THE TRANSMISSIONS OF THESE VEHICLES. FOR THE SAFETY OF THE PUBLIC I URGE YOU TO MANDATE A RECALL ON THE TRANSMISSIONS IN ALL AFFECTED FORD MODELS BEFORE FORD MAKES THE SAME MISTAKES GM HAS AND PEOPLE ARE SERIOUSLY INJURED OR KILLED, IT'S JUST A MATTER OF TIME. *TR

VEHICLE LOST TRANSMISSION WHILE DRIVING UPHILL ON A 45 MPH ROADWAY, IN JUNE 2014. VEHICLE WOULD NOT MOVE. WHEN YOU STEPPED ON THE GAS PEDAL THE CAR WOULD NOT MOVE. HAD TO TURN THE VEHICLE OFF AND LET SIT FOR SEVERAL MOMENTS. ONCE STARTED VEHICLE WAS OPERABLE. ON ANOTHER OCCASSION TRANSMISSION WAS AGAIN NOT OPERATING PROPERLY AND VEHICLE WOULD NOT ACCELERATE . THIS HAPPENED ON A 55 MPH HIGHWAY AND ALMOST CAUSED VEHICLE TO CAUSE AN ACCIDENT, SINCE VEHICLE WOULD NOT FUNTION PROPERTY (SEPT. 2014). IN AUGUST 2015 MOTOR VEHICLE WOULD "JUMP" ALL THE TIME WHILE DRIVING. IN AUGUST 2017, THE CAR AGAIN WOULD NOT ACCELERATE OVER 20 MPH AND THE TRANSMISSION LIGHT WAS ON. THIS AGAIN HAPPENED WHILE DRIVING ON A 55 MPH HIGHWAY, ALMOST CAUSING A MOTOR VEHICLE ACCIDENT BECAUSE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. I WAS FORCED TO PAY $484.17 TO FORD DEALERSHIP FOR REPAIRS, WHEN IN FACT REPAIRS WERE DUE TO FAULTY TRANSMISSION, WHICH FORD KNEW ABOUT.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THE PARKING ASSIST ERROR SERVICE REQUIRED AND THE SKID INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE ELECTRONIC SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

THE STEERING WHEEL HAS SHARP METAL EDGES PROTRUDING FROM THE TOP OF THE WHEEL. WHILE DRIVING ON THE HIGHWAY, I SLICED MY FINGER ON THE EDGE. NOT A MAJOR INCIDENT... BUT UPON REVIEWING THE INTERNET THIS IS APPARENTLY A COMMON ISSUE WITH THE FORD FOCUS. I HAVE READ ON THE INTERNET THAT THE METAL EDGES CAN SLICE THE AIRBAG UPON DEPLOYMENT. I AM NOT SURE IF THIS IS TRUE BUT FOR THE SAKE OF MY SLICED FINGER AND MY AIR BAG I WOULD LIKE SOMEONE TO INVESTIGATE! MY HOPE IS THAT FORD WILL REPAIR OR REPLACE THE METAL ON THE WHEEL SO IT IS NO LONGER A DANGER WHILE DRIVING. *TR

THE TRANSMISSION IS KNOCKING WHEN IT SHIFTS GEARS ESPECIALLY THE LOWER GEARS. IT STUTTERS REALLY BAD AS WELL. *JS

THE FIRST INCIDENT OCCURRED WHILE IN TRAFFIC ON THE INTERSTATE HIGHWAY DURING RUSH HOUR EVENING TRAFFIC. I HAD TO COME TO A STOP ON TRAFFIC IN A CONSTRUCTION ZONE DUE TO TRAFFIC AT A POINT WHERE THERE WAS MOVING TRAFFIC IN LANES ON EITHER SIDE OF MY VEHICLE. THE CAR WAS RUNNING AS NORMAL, NO LIGHTS CAME ON (NOTHING TO ALERT TO AN ISSUE), HOWEVER, WHEN I WENT TO ACCELERATE MY CAR WOULD NOT ENGAGE THE TRANSMISSION. IT WAS AS IF MY CAR WAS IN PARK AND I WAS REVVING THE ENGINE. I PUT MY HAZARD LIGHTS ON, CALLED 911 TO REPORT I COULD NOT GET OUT OF MY VEHICLE TO MOVE MY CAR AS I FEARED I WOULD BE HIT SINCE IT WAS RUSH HOUR TRAFFIC AND COULD NOT EVEN OPEN MY DOOR. I SHUT MY ENGINE OFF, WAITED A FEW MINUTES, AND TRIED AGAIN. THE CAR STILL WOULD NOT MOVE. AFTER BEING STOPPED AND UNABLE TO MOVE FOR APPROXIMATELY 20 MINUTES, THE TRANSMISSION SEEMED TO RE-ENGAGE AND I WAS ABLE TO GET MY CAR OFF THE HIGHWAY. I HAD THE CAR TAKEN TO THE DEALER AS IT WAS STILL UNDER WARRANTY. I WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AFTER HAVING MY CAR FOR A WEEK. AS SOON AS I GOT MY CAR BACK, I DROVE APPROXIMATELY 10-15 MILES, AND THIS SAME ISSUE OCCURRED AGAIN, BUT THANKFULLY I WAS CLOSE TO HOME AND NOT IN ANY HEAVY TRAFFIC AS I WAS WITH THE FIRST INCIDENT. AGAIN, IT WAS ARRANGED TO TAKE MY CAR TO THE DEALER (THE DEALER HAD MY CAR FROM APPROXIMATELY 7/11/14 TO 8/1/14). AGAIN, I WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. WITHIN 2 DAYS OF HAVING THE CAR RETURNED TO ME, I DROVE APPROXIMATELY 20-30 TOTAL MILES, AND MY CAR STOPPED ON ANOTHER HIGHLY TRAVELED ROAD, BUT THANKFULLY WHILE IN A TURN LANE. A STRANGER HELPED ME PUSH MY CAR TO A NEARBY GAS STATION WHERE IT HAD TO BE LEFT UNTIL IT COULD BE TOWED BACK TO THE DEALER. *TR

I OWN A COMPANY WITH A FLEET OF VEHICLES, TWO OF WHICH ARE A 2012 FORD FOCUS. BOTH FORD VEHICLES HAVE HAD MULTIPLE DOOR LATCHES FAIL. I WILL SUBMIT A SEPARATE ENTRY FOR THE OTHER VEHICLE TO PROVIDE THE VIN# AND DETAILS. THE VEHICLE REFERENCED IN THIS DOCUMENT WITH THE VIN# ABOVE HAS NOW EXPERIENCED TWO SEPARATE INCIDENTS IN WHICH A DOOR LATCH HAS FAILED BETWEEN JUNE AND JULY OF 2014. EACH INCIDENT WAS A DIFFERENT DOOR LATCH FAILING. THIS IS A SAFETY CONCERN FOR MY EMPLOYEE'S OUT IN THE FIELD BECAUSE THE DOOR COULD SWING OPEN WHILE THEY ARE OPERATING THE VEHICLE AND CAUSE AN ACCIDENT OR AN OCCUPANT OF THE VEHICLE TO BE EJECTED. *TR

PURCHASED THIS VEHICLE ON SATURDAY, JUNE 14, 2014 FOR MY DAUGHTER. THE FOLLOWING MONDAY WHILE PULLING OUT OF PARKING LOT, THE "ENGINE" INDICATOR CAME ON AND CAR BEGIN TO HESITATE, WHEN SHE GOT ON THE HIGHWAY SHE WAS NOT ABLE TO DRIVE MORE THAN 40 MPH AND THE TACHOMETER WAS FLIPPING FROM ONE SIDE OF THE DIAL TO THE OTHER. SHE MANAGED TO THE DRIVE THE CAR HOME. I STARTED THE CAR, THE LIGHT WAS OFF AND IT DROVE "NORMAL". I COULD FEEL THAT THERE WAS A SLIGHT HESITATION AND A SLIGHT VIBRATION WHEN IDLING. I CALLED THE DEALER THE NEXT DAY, HE SPOKE WITH SOMEONE IN THE SERVICE DEPARTMENT AND THEY STATED WHATEVER THE PROBLEM WAS, IT SELF-CORRECTED ITSELF; BUT TO BRING IT IN IF IT HAPPENS AGAIN. I AM PARTICULARLY UPSET BECAUSE I PURCHASED THIS AS AN UPGRADE FROM THE CHEVY COBALT. MY DAUGHTER AND SON WILL BE DRIVING THIS CAR TO COLLEGE IN THE FALL WHICH IS A 3 1/2 HOUR DRIVE ACROSS THE STATE OF IOWA OVER VERY BUSY INTERSTATES. I SHUDDER TO THINK WHAT MIGHT HAPPEN IF THIS CAR ACTS UP ON THE INTERSTATE. WHAT ARE YOU ALL GOING TO DO ABOUT THIS OBVIOUS PROBLEM... WAIT FOR FATALITIES?????? *TR

CAR IS A DEATH TRAP! GOING DOWN THE HIGHWAY AT 60 MPH AND IT JUST LOSES ALL POWER AND DIES! THAT WAS THE FIRST INCIDENT. TOOK IT TO THE DEALERSHIP WHERE THEY REBUILT THE CLUTCH. THIS DID NOT FIX THE TRANSMISSION PROBLEM AT ALL. THE SECOND INCIDENT HAPPENED A WEEK LATER WHEN I HAD MY CHILDREN IN THE VEHICLE, AND WE WERE MAKING A LEFT-HAND TURN ONTO A BUSY HIGHWAY WHEN ALL OF A SUDDEN THE CAR LURCHED FORWARD INTO ONCOMING TRAFFIC AND JUST DIED. HOW WE DID NOT ALL END UP SMASHED TO BITS IS ONLY BY THE GRACE OF GOD HIMSELF. IT IS BACK AT THE DEALERSHIP NOW WITH THEM SAYING IT'S THE TCM MODULE IN THE TRANSMISSION. I CAME ONLINE TO INVESTIGATE ONLY TO FIND THOUSANDS OF COMPLAINTS ABOUT THIS CAR AND IT'S TOTAL PIECE OF CRAP TRANSMISSION. I NOW HAVE ZERO FAITH THAT THIS WILL FIX THE ISSUE, AND I CAN NO LONGER TRUST THIS CAR AT ALL. THIS IS RIDICULOUS AND SERIOUSLY NEEDS TO BE LOOKED IN TO. I AM FILING COMPLAINTS WITHIN EVERY AVENUE I CAN FIND. *TR

I HAVE A 2012 FORD FOCUS, VIN # [XXX] THAT I PURCHASED NEW AT FORD DEALER IN, AZ. AUGUST OF 2012. SINCE THEN I HAVE HAD IT TO 3 DIFFERENT DEALERSHIPS FOR TRANSMISSION SHUDDER, CAVITATION, AND SHIFTING ISSUES WHILE IN MOTION ON IN CITY. THE TRANSMISSION SHIFTING ISSUE PERSISTS TO THIS DAY. I ALSO HAVE FULL DOCUMENTATION AND REPAIR INVOICES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PULLED OUT OF PARKING LOT, THE TRANSMISSION MALFUNCTION INDICATOR CAME ON WITH MESSAGE. CAR WOULD NOT GO ABOVE 10 MPH AND THE TACHOMETER WOULD FLIP FROM ONE SIDE OF THE DIAL TO THE OTHER. PULLED INTO ANOTHER PARKING LOT AND PUT CAR IN PARK AND TRIED TURNING THE CAR OFF AND THEN STARTING THE CAR AGAIN TO SEE IF IT WOULD CLEAR THE ERROR. SAME ERROR AND WILL NOT MOVE ABOVE 10 MPH. HAD CAR TOWED. *JS

THE STEERING WHEEL WOULD NOT MOVE, THERE IS AN ERROR MESSAGE, STEERING ASSIST FAULT. IT HAPPENED BEFORE, BUT I TURNED THE CAR OFF AND BACK ON AGAIN AND IT WOULD TURN. BEFORE THIS INCIDENT THERE WOULD BE TIMES WHEN THE A/C FAN WOULD ADJUST ITSELF, BY GOING HIGHER OR LOWER AND THE RADIO VOLUME WOULD INCREASE OR DECREASES WITHOUT ANY HELP FROM ME. THIS PARTICULAR TIME IT WOULD NOT MOVE AND I WAS FORCED TO LEAVE IT IN A PARKING GARAGE OVERNIGHT. WHILE ATTEMPTING TO GET IT TO WORK BY TURNING THE OFF AND ON THE BRAKES WENT ALL THE WAY TO THE FLOOR, SUGGESTING THE WOULD NOT WORK PROPERLY IF I WERE DRIVING THE CAR. WELL, THE CAR SHUT COMPLETELY DOWN AND STARTED TO TRY TO TURN ITSELF ON WITHOUT THE KEY BEING IN THE IGNITION. AFTER WHICH IT WOULD NOT START AT ALL. I HAD IT TOWED IN AND OF COURSE IT IS NO LONGER UNDER WARRANTY. *TR

ON TWO OCCASIONS THE VEHICLE STOPPED RUNNING WHILE IN MOTION. IN INCIDENT 1, THIS OCCURRED AT HIGHWAY SPEED (65 MPH) AND INCIDENT #2 IN LOCAL TRAFFIC (15 MPH). IN BOTH CASES ALL POWER WAS LOST INCLUDING THE ACCELERATION, POWER STEERING, ETC. AFTER INCIDENT 1, THE CAR RESTARTED AND DRIVEN TO THE DEALER - EXTENSIVE REPAIRS WERE MADE "TO THE TRANSMISSION" (PER THE DEALER). IN THE SECOND INCIDENT AFTER DEALER REPAIRS AFTER INCIDENT 1, THE CAR COMPLETELY STOPPED AT HIGHWAY SPEED AND WOULD NOT RESTART - TOWED TO DEALER. AGAIN LOSS OF ALL POWER INCLUDING ACCELERATION, POWER STEERING, ETC. AFTER INCIDENT 2 THE DEALER REPLACED THE "MASTER CONTROL UNIT". WHILE BOTH INCIDENTS WERE COVERED BY FORD UNDER THE "DRIVE TRAIN" ORIGINAL WARRANTY I AM CONCERNED ABOUT THE LOSS OF POWER IN TWO INCIDENTS SEPARATED BY ABOUT ONE MONTH. *TR

TWO OF THE DOORS ON MY 2012 FORD FOCUS FLEW OPEN WHEN DRIVING IN SEPARATE INCIDENTS. I HAD TO GET EACH FIXED INDIVIDUALLY FOR $500 EACH.

CAR WAS RUNNING FINE AND THE VEHICLE LOST POWER AND SLOWED TO A CRAWL. AFTER SITTING AWHILE IT STARTED UP AGAIN ONLY TO LOOSE POWER AGAIN. WAS TOLD IT WAS THE COMPUTER, THEN THE BATTERY, THEN THE TRANSMISSION. NOW BEING TOLD THAT IT WAS THE TCM VOLTAGE BEING THE PROBLEM. THE CAR IS IN THE SHOP. THE SERVICE MANAGER HAS SAID THE PART IS NOT AVAILABLE BECAUSE THERE ARE SO MANY OF THESE CARS REQUIRING THIS PART. THE CAR IS NOT SAFE TO DRIVE AND THERE HAS BEEN SOME RECALLS ON MANY OF THESE MODELS. IN FACT THERE IS A RECALL FOR A SOFTWARE UPDATE ON MANY OF THEM BUT NOT MINE. WHY ISN'T THERE A RECALL IF THE DEALER SAYS THAT IT IS A COMMON PROBLEM ON THIS CAR. *TR

WHILE I AM DRIVING (THIS HAS OCCURRED THREE TIMES) THE CHECK ENGINE LIGHT COMES ON AND THE GEARS KEEP SLIPPING. I TAKE IT IN AND THEY RESET THE COMPUTER OR WHATEVER THEY DO AND IT WORKS FINE RIGHT AFTER BUT CONTINUES TO DRIVE LIKE THE GEARS ARE SLIPPING. *TR

THE TRANSMISSION IS JERKING, SHIFTING NOT SMOOTH, SOMETIMES WONT START, SOMETIMES WONT SHIFT GEARS AT ALL. THE CAR HAS BEEN TOWED TO A REPAIR CENTER TWICE THIS MONTH DUE TO THE PROBLEMS AND NOT BEING SAFE TO DRIVE. *TR

UPON STARTING THE CAR A MESSAGE APPEARED THAT STATED 'STEERING MALFUNCTION ASSIST'; THEN DRIVING/STEERING WAS ALMOST IMPOSSIBLE. SHUT THE CAR OFF; THEN RE-STARTED AND IT WAS OK. NEXT DAY THE MESSAGE APPEARED AGAIN. THE CAR IS NOW PARKED WITH PLANS TO TAKE IT IN. *TR

I HAVE A 2012 FORD FOCUS SEL. I AM MAKING PAYMENTS ON THIS CAR. I PURCHASED IT AS A CERTIFIED PRE OWNED. IT HAD ROUGHLY 30,000 MILES ON IT WHEN RECEIVED. IT HAS BEEN 18 MONTHS SINCE DATE I RECEIVED THE CAR. I HAVE HAD IT FOUR TIMES FOR THE TRANSMISSION. ALL FOR THE SAME THING WITCH IS GRINDING OF GEARS, SLIPPING AND NOT SHIFTING PROPERLY. THE DEALERSHIP HAS UPDATED THE SOFTWARE AND OTHER SERVICES ON IT. IT HAS CONTINUED TO DO ALL OF THE STUFF I HAD IT FOR. *TR

EASTBOUND ON US 62 HIGHWAY IN TAHLEQUAH, OK WHEN A VEHICLE RAN THE RED LIGHT AT THE INTERSECTION OF SOUTH PARK HILL ROAD RESULTING IN A COLLISION. OUR FOCUS WAS IMPACTED ON THE RIGHT FRONT AND RIGHT REAR. AIR BAGS DID NOT DEPLOY (NEITHER FRONT NOR SIDE). ESTIMATED SPEED AT TIME OF IMPACT WAS 40 MPH FOR OUR FOCUS, 35 - 50 MPH FOR THE OTHER VEHICLE. *TR

I PURCHASED A 2012 FORD FOCUS LESS THAN A YEAR AGO AND HAVE HAD TROUBLE EVER SINCE. I HAVE HAD MY CAR IN REPAIRED ONCE FOR THE TRANSMISSION ISSUES ACCELERATING AND COASTING. MY CAR IS SHAKING AND HESITATING WITH ANY TYPE OF ACCELERATION. THE CAR IS MAKING A CLUNKING NOISE WHEN DRIVING, TURNING CORNERS AND BRAKING. I AM BEYOND DISAPPOINTED WITH THE QUALITY OF THE 2012 FOCUS. I DROPPED MY CAR OFF AT THE DEALER AND WANTED IT LOOKED ASAP. I ALSO CONTACTED FORD DIRECTLY ABOUT MY CONCERNS, THEY INFORMED ME ABOUT THE DUAL CLUTCH TRANSMISSION AS A REASON FOR THE DRIVE (AN EXCUSE I HAVE HEARD NUMEROUS TIMES FROM THE DEALER). AFTER A COUPLE DAYS THE SERVICE DEPARTMENT CALLED TO LET ME KNOW THEY HAD LOOKED IT OVER AND EVERYTHING SEEMED FINE. THEY LATER TEST DROVE IT AND HE INFORMED ME THAT EVERYTHING LOOKS GREAT AND THAT THE WAY MY CAR IS DRIVING IS JUST THE WAY THESE FOCUS' DRIVE DUE TO THE DOUBLE CLUTCH TRANSMISSION. HE INFORMED ME THAT IT TENDS TO DRIVE THE WAY I WAS DESCRIBING IF PEOPLE HAVE A "LIGHT FOOT", IF I WOULD DRIVE WITH A "HEAVIER FOOT" OR "ACCELERATE FASTER" IT MOST LIKELY WOULDN'T HAVE THESE ISSUES. WHEN I BROUGHT UP THE INSTANCE WHERE THE CAR SHOOK AND MADE A LARGE CLUNK WHEN I TURNED IT OFF, HE STATED THAT IT WAS PROBABLY A "FLUKE". IT IS VERY DISCOURAGING THAT I AM TOLD THAT THIS IS JUST HOW THE FOCUS VEHICLES ARE GOING TO BE. I EMAILED FORD ABOUT THE RESULTS AND HAVE NOT HEARD BACK. I PICKED UP MY CAR AND IT STILL DRIVES JERKY AND THE CLUNKING NOISE IS EVEN LOUDER. I DROPPED IT OFF WITH 40,618 MILES AND PICKED IT UP WITH 40,630 MILES. I THINK IT IS FRUSTRATING THAT IT IS DEEMED AS A STANDARD DRIVE WITH A 12 MILE TRIP. I AM DISAPPOINTED THAT I AM EXPECTED TO HIT THE GAS HARDER TO HOPEFULLY HAVE A SOMEWHAT LESS JERKY DRIVE... NOT SURE HOW TO DO THAT IN PARKING LOTS AND NEIGHBORHOODS. I DO NOT FEEL THAT I HAVE A SAFE QUALITY VEHICLE AND DON'T KNOW WHAT TO DO NEXT. *JS

WHEN EXITING GROCERY STORE PARKING LOT, AS WE PULLED OUT INTO TRAFFIC, THE CAR EXPERIENCE A SUDDEN LOSS OF ACCELERATION/DRIVE TRAIN POWER, WHILE ELECTRICAL SYSTEMS STARTED TO FLASH, AND ELECTRONIC GEAR INDICATOR TRANSITIONED FROM GEAR TO GEAR. RPMS, WERE STILL REGISTERING AND ON ACCELERATION, DRIVE TRAIN WAS UNRESPONSIVE. THIS HAPPENED ALL WHILE IN TRAFFIC, WHEN ONCOMING VEHICLES WERE APPROACHING. WE TURNED ON HAZARD LIGHTS AND MOVED TO THE ROAD SHOULDER. POWERED OFF CAR FOR A MINUTE, THEN RESTARTED. CAR STARTED BUT STILL EXPERIENCED SEVERE HESITATION ON ACCELERATION, AND SEEMED AS IF IT WAS STRUGGLING TO STAY ON. PULLED ONTO A SIDE STREET TO GET OUT OF TRAFFIC, THEN AFTER TURNING CAR OFF, IT WOULD NOT TURN BACK ON. AFTER APPROX. 10 MINUTES, TRIED TO TURN ON CAR AGAIN, AND IT STARTED. WAS ABLE TO CAREFULLY DRIVE CAR HOME, HOWEVER CHECK ENGINE LIGHT HAS NOW BEEN ILLUMINATED. THIS WILL BE THE 5TH INSTANCE (ALL INSTANCES DOCUMENTED BY DEALER, AND SERVICED BY DEALER) THAT THE CAR HAS HAD THIS ISSUE, AND WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALERSHIP, WITH NO 100% REMEDY BEING GIVEN. WILL BE TAKING CAR IN ONCE AGAIN TO DEALERSHIP FOR SERVICE AND HOPEFULLY RESOLUTION OF THIS ONGOING ISSUE OF HESITATION ON ACCELERATION, AND TOTAL FAILURE OF DRIVE TRAIN DURING VEHICLE OPERATION. *TR