2012 Ford Focus Complaint Log

I WAS TRYING TO GET OUT OF MY VEHICLE AND THE SEAT BELT WOULD NOT UNLATCH ITSELF, I TRIED EVERYTHING I COULD, IT WOULD NOT RELEASE, UNTIL I YANKED IT OUT, NOW IT WILL NOT LATCH ALWAYS AND WILL NOT UNLATCH. *TR

THE VEHICLE BEGAN SHIFTING VERY POORLY AT ONLY ONE AND A HALF YEARS SINCE PURCHASE. BROUGHT IT TO THE DEALER AND EXPLAINED THE SEVERE SHAKING AND SHUDDERING UPON ACCELERATION ACCOMPANIED BY A VERY LOUD METALLIC GRINDING SOUND. IT WAS TEST DRIVEN AND TOLD IMMEDIATELY THAT IT NEEDED TO BE ADDRESSED. WAS TOLD THAT THEY HAD TO CONTACT FORD DIRECTLY TO GET THE FIX FOR THE ERROR CODE. WAS TOLD THAT THEY LOADED THE UPDATE FOR THE TRANS. AND THAT IT WAS NOW DRIVING APPROPRIATELY. NOT EVEN TWO WEEKS LATER IT IS BACK AT THE SHOP WITH EVEN MORE SEVERE SHUDDERING AND FEELING LOSS OF POWER (STILL HAS A METALLIC GRINDING NOISE). WAS TOLD THAT THE CAR NEEDED 1K MILES AFTER THE UPDATE SO THAT THE TRANS. COULD "RELEARN HOW I DRIVE." I DID NOT ACCEPT THIS SO THE ADVISOR AT MY DEALERSHIP PRODUCED A LIST OF NORMAL OPERATIONS AND BEGAN TO EXPLAIN THE TYPE OF TRANSMISSION THE FOCUS HAD. I TOLD HER THAT I WAS FULLY AWARE AND ACCEPTING OF THE OCCASIONAL HARD SHIFT OR ROLL BACK ON HILL AS WAS CUSTOMARY WITH A 'MANUAL' TRANSMISSION, BUT THAT THIS WAS MUCH WORSE/DIFFERENT. RECEIVED A PHONE CALL TODAY THAT THE TECHNICIAN TEST DROVE MY CAR AND THAT HE "COULD NOT REPLICATE THE COMPLAINT" EVEN THOUGH IT HAPPENS 95% OF THE TIME WHEN I DRIVE IT. I AM NOT EVEN SURE THAT THEY HAVE LOOKED AT MY TRANSMISSION OR MERELY ATTACHED IT TO A COMPUTER/TEST DRIVEN IT. WILL CONTINUE TO BRING THE CAR TO THE DEALERSHIP UNTIL THIS IS RESOLVED OR THE TRANS. IS RECALLED. *TR

TO DATE 8/20/2013 THE CAR HAS DIED 8 TIMES AND 4 TIMES IN THE LAST WEEK. THE SEQUENCE I USE TO GET IT STARTED AGAIN IS AFTER THE SSN WARNING, PULL OVER, TURN INGITION OFF, OPEN DOOR, CLOSE DOOR, LOCK CAR, UNLOCK CAR, PRESS START. IT ONLY STARTED TO HAPPEN AFTER THE UPDATE WAS DONE. IT HAPPENS OVER BUMPS, ON THE FREEWAY, IN A PARKING LOT AND HAPPENS AT ALL SPEEDS AND HAPPENS RANDOMLY. FORTUNATELY IT HAS NOT YET CAUSED AN ACCIDENT BUT IT EASILY CAN ESPECIALLY IF IN THE FAST LANE ON THE FREEWAY OR IN AN INTERSECTION.

ONGOING AND PERSISTENT ISSUES WITH THE TRANSMISSION; HESITATION, JERKING, SHUDDERING, GRINDING, LACK OF POWER. SLOW SPEED AND STOP-AND-GO DRIVING RESULTS IN VERY POOR PERFORMANCE FROM THE TRANSMISSION. ONE OCCASION I DID NOT HAVE ENOUGH POWER TO MERGE AND HAD TO PULL OVER ON THE HIGHWAY; THE ENGINE WAS REVVING BUT THERE WAS ALMOST NO POWER GOING TO THE WHEELS AND A VERY LOUD GRINDING SOUND COMING FROM THE FRONT. I HAVE HAD THE CAR INTO THE SHOP TWICE TO HAVE THE TRANSMISSION WORKED ON. THEY REPROGRAM THE SOFTWARE AND IT DRIVES OK FOR A FEW WEEKS, THEN GOES BACK TO THE ORIGINAL CONDITION. THE CAR IN MY OPINION IS UNSAFE TO DRIVE ABOUT HALF OF THE TIME. FORD HAS FAILED TO ADDRESS MY CONCERNS OR CORRECT THE ISSUE. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE OR WHEN IN THE IDLE POSITION, THE POWER STEERING WOULD DISENGAGE INDEPENDENTLY. THE STEERING AND POWER STEERING WARNING LIGHTS WOULD ILLUMINATE AFTER THE FAILURE. ADDITIONALLY, WHEN THE CONTACT WAS ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THERE WAS A HESITATION BEFORE THE VEHICLE WOULD RESPOND FOLLOWED BY A BRIEF RAPID ACCELERATION. THE VEHICLE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TAKATA RECALL. MY 2012 FORD FOCUS HAS MULTIPLE TRANSMISSION ISSUES. INCLUDING OVERHEATING ISSUES, TRANSMISSION SEIZURE ALL WHILE IN MOTION IN A STRAIGHT DIRECTION ON CITY STREETS AND INTERSTATE HIGHWAYS. CONSTANT VIBRATION, SHIFTING IN AND OUT OF OVERDRIVE AND SHIFTING GEARS AT THE WRONG MOMENT. THIS HAS PUT NOT ONLY MYSELF IN GREAT DANGER BUT THE PASSENGERS IN MY CAR AND OF COURSE OTHER DRIVERS NEAR BY. I HAVE BEEN TOLD IT IS BEING CAUSED BY THE TRANSMISSION CONTROL MODULE WHICH, TO MY KNOWLEDGE, AS STATED BY THE DEALERSHIP HAS BEEN BOTH REPROGRAMMED AND IN SOME CASES REPLACED DUE TO DAMAGE OF SOME SORT. REPLACEMENT OR REPROGRAMMING THE (TCM) HAS NEVER CURED ANY ISSUES. I'VE BEEN GOING BACK AND FORTH BETWEEN FORD MOTOR COMPANY AND MY LAW FIRM WITH THIS NONSENSE TO NO AVAIL TO DATE. MY ATTORNEY HAS WRITTEN A LETTER AND CALLED FORD MOTOR COMPANY STATING MY CONCERNS AND FORD RESPONDED WITH A SMALL LIST OF INSTRUCTIONS AS TO WHAT TO SEND TO THEIR COMPANY (FROM THE WRITTEN LETTER BUT THE PHONE CALL MESSAGE WAS IGNORED). I FOLLOWED EVERY INSTRUCTION FORD GAVE AND SINCE THEN NOTHING FURTHER HAS BEEN ADDRESSED BY FORD AND I AM STILL DRIVING THIS VERY QUESTIONABLE PRODUCT PRODUCED BY FORD. THIS ISSUE IS A PROBLEM FOR MANY 2012 FORD FOCUS OWNERS. I AM ASKING THAT FORD STEPS UP AND TAKES RESPONSIBILITY FOR THIS KNOWN AND DANGEROUS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. FORD SEEMS TO NOT CARE ABOUT THEIR CURRENT CUSTOMERS AND SHOWS LITTLE RESPECT FOR OTHERS AS THIS VEHICLE (AND MANY OTHERS) IS STILL BEING DRIVEN. I HAVE BEEN A LOYAL FORD CUSTOMER FOR OVER TWENTY YEARS AND NOW I AM BEING DISRESPECTED AND IGNORED. EVIDENTLY, FORD'S CUSTOMER SERVICE LEAVES LITTLE TO BE DESIRED AS WELL. FORD, I AM ASKING YOU TO STEP UP AND OWN YOUR RESPONSIBILITY, AS IT SEEMS TO ME AND MANY OTHERS, YOUR COMPANY IS FAILING. RESTORE FAITH IN AMERICAN AUTO MAKERS AND DO THE RIGHT THING.

I AM THE SINGLE OWNER OF MY 2012 FORD FOCUS. I ONLY HAVE 54K MILES ON THE VEHICLE BUT IT SHUDDERS, JERKS AND FEELS LIKE IT FALLS OUT OF GEAR AT TIMES. IT HAS BEHAVED THIS WAY SINCE I HAVE OWNED IT. I THOUGHT THAT IS JUST THE WAY IT WAS. I AM NOW VERY CONCERNED ABOUT THE THESE TRANSMISSION PROBLEMS AS MY SON NOW DRIVES THE VEHICLE.

I PURCHASED THIS VEHICLE NEW. I HAVE HAD MY TRANSMISSION REPLACED FOUR TIMES PLUS THE ORIGINAL MAKES 4. I HAVE HAD NOTHING BUT PROBLEMS WITH THE TRANSMISSION. PAUL MILLER FORD IN LEXINGTON, KY HAS HAD PARTS ORDERED SINCE 08-08-15. I WAS TOLD IT COULD TAKE UP TO 3 MONTHS FOR PARTS TO ARRIVE. I ASKED FOR A REPLACEMENT VEHICLE WHILE WAITING ON PARTS. I WAS INFORMED FORD MOTOR CO. SAYS THERE ARE NO SAFETY ISSUES & MY FORD FOCUS IS SAFE TO DRIVE AND DENIED A LOANER VEHICLE. ON 08-31-15 WHILE DRIVING TO WORK, MY VEHICLE STALLED IN THE CENTER LANE OF TRAFFIC, I COULD NOT ACCELERATE. I WAS IN FEAR OF MY LIFE! MY TRANSMISSION LIGHT CAME ON & STAYED ON FOR 2 DAYS. MY VEHICLE CONTINUES TO MISS GEARS, JERKS, SPUTTERS, LUNGES & GEARS DOWN. I EXPLAINED TO PAUL MILLER FORD WHAT HAD HAPPENED AFTER BEING CONTACTED ABOUT REPLACEMENT PARTS. SORRY, CAN'T DO NOTHING ABOUT THAT! HOW CAN THIS BE A SAFE VEHICLE TO DRIVE? WHY HASN'T THERE BEEN A RECALL? ARE YOU WAITING FOR LIVES TO BE LOST?

OUR 2012 FORD FOCUS ELECTRIC TOTALLY SHUTDOWN AFTER RECEIVING THE STOP SAFELY NOW WARNING ALERT. CAR SHUT DOWN IN TRAFFIC WITHIN 30 SECONDS OF RECEIVING THE WARNING. WE HAD NO TIME TO REACT OR PULL THE CAR SAFELY TO THE SIDE OF THE ROAD. THIS IS CLEARLY A SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS FOUND THAT THE HIGH VOLTAGE CABLE HAD FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 7,500.

VEHICLE SHUTTERS SHAKES AND LACKS ACCELERATION WHEN STARTING FROM A STOP. THIS HAS BEEN AN ON GOING ISSUE THAT HAS ALMOST CAUSED SEVERAL ACCIDENTS. IN FEBRUARY 2014, I WAS DRIVING DOWN MY STREET TO DRIVE MY DAUGHTER TO SCHOOL AND WE HEARD A LOUD GRINDING NOISE AND THE CAR LOST POWER. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I CALLED ROAD SIDE ASSISTANCE AND THE VEHICLE WAS TOWED TO THE SKAGIT FORD DEALERSHIP. I WAS TOLD THE FRONT AXLE SNAPPED WHERE IT GOES INTO THE TRANSMISSION. I WAS ALSO TOLD THAT THIS WAS A FORD DEFECT BY THE SERVICE A ADVISER AND HE HAD NEVER SEEN THIS HAPPEN IN HIS 30 YEARS. I NOTIFIED FORD SEVERAL TIMES REGARDING THE SHIFTING ISSUES AND BROUGHT IT IN FOR SERVICE UPDATES AND NEW CLUTCH. THEY ARE ALSO AWARE OF THE METAL AXLE SNAPPING AND ARE NOT WILLING TO DO ANYTHING REGARDING THIS UNSAFE VEHICLE THAT I AM NOW AFRAID TO DRIVE. I HAVE FILED COMPLAINTS WITH FORD AND THE ATTORNEY GENERALS OFFICE AND HAVE NOT RECEIVED ANY WRITTEN CONFIRMATION THAT FORD IS TAKING THIS INCIDENT SERIOUSLY. IF I HAD BEEN ON A FREEWAY WHEN THE LAST INCIDENT OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CHROME METALLIC TRIM ON THE STEERING WHEEL BEGAN PEELING OFF AROUND THE EDGE. PIECES OF SHARP METAL CUT INTO MY FINGERTIPS ON A NUMBER OF OCCASIONS. *TR

Transmission is dangerous. Vehicle stutters through 1st gear continuously, as if the clutch is constantly slipping. This is most prevalent on hot days. The only way to get around this condition is to floor it from stop. This hesitation and unreliable application of power could cause accidents as the afflicted vehicle tries to turn onto a road where traffic does not stop. I have developed the habit of expecting my vehicle to basically die during the turn, and thus will not turn without a very large (sometimes unreasonable) margin of time to clear the turn. This hesitation may also increase the risk of being rear-ended by another vehicle who expects the afflicted vehicle to accelerate as normal. This transmission issue is part of a class-action settlement with Ford, arbitrated by CAP Motors under Ford PowerShift Transmission.

TRANSMISSION IS JERKY AND ACCELERATION IS NOT VERY RESPONSIVE. CAR ALSO ROLLS BACK WHEN STOPPED ON HILLS. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKED WITH THE KEYS IN THE IGNITION, THE CENTRAL LOCKING SYSTEM AUTOMATICALLY LOCKED WHILE A CHILD WAS INSIDE THE VEHICLE. THE POLICE WERE CONTACTED FOR ASSISTANCE HOWEVER, A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING WHERE UNKNOWN REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 35,600.

JERKING AND SHUDDERING FROM THE TRANSMISSION, DUAL CLUTCH ASSEMBLY WAS REPLACED, AND THE ISSUE STARTED AGAIN 3 WEEKS OUT OF SERVICE. *TR

THE CHROME METALLIC TRIM ON THE STEERING WHEEL PEELING OFF AROUND THE EDGE. SHARP METAL HAS CAUSED NUMEROUS CUTS TO THE DRIVER'S HANDS. *TR

I WAS DRIVING DOWN A BUMPY ROAD AT 40MPH THIS MORNING, CAME TO A STOP AT A STOP SIGN, ATTEMPTED TO TURN RIGHT AND MERGE ONTO A BUSY HIGHWAY WITH AN 50MPH SPEED LIMIT, THE CAR STARTED TO GO AND THEN ALL POWER CUT OUT WITHOUT WARNING AND THE "STOP SAFELY NOW" AND "REFER TO OWNERS MANUAL" WARNINGS CAME UP ON THE LEFT SCREEN! LUCKILY, I WAS NOT FULLY INTO THE TRAFFIC YET AS THERE WERE SEVERAL SEMIS COMING. I VEERED TO THE SHOULDER AND STOPPED. IF I HAD GOT GOING EVEN FOR A SECOND MORE I WOULD HAVE BEEN OUT IN TRAFFIC IN THE PATH OF A SEMI COMING AT OVER 50MPH. IT TOOK A FEW MINUTES OF TRYING TO TURN IT OFF. EVENTUALLY I OPENED THE DRIVERS DOOR AND THAT SEEMED TO FREE IT UP TO TURN IT OFF. I WAS THEN ABLE TO START IT BACK UP AGAIN AND CARRY ON WITH MY DAY. *TR

I SEE HERE THAT SEVERAL INDIVIDUALS COMPLAINING HAVE THE SAME COMPLAINTS THAT I DO, THE INCLINE PROBLEMS, THE VEHICLE SOUNDING LIKE IT IS GOING TO DIE ON YOU. THE PROBLEMS WHEN YOU ACCELERATE. THIS IS A NEW VEHICLE AND HAVE HAD THAT PROBLEM FROM THE TIME WE PURCHASED IT. I AM THINKING IT IS THE TRANSMISSION. CAN SOMEONE PLEASE GUIDE ME. I STILL HAVE YEARS ON THE NOTE AND IT IS NOT FAIR TO PAY ON SOMETHING THAT IS AS MENTIONED BY SOMEONE HERE, IS "EMBARRASSING TO DRIVE WITH A PASSENGER". THE SPEED DOES NOT MATTER IT KEEPS MAKING THIS RATTLING NOISE WHEN YOU ACCELERATE. PLEASE RECALL THESE CARS. *TR

TRANSMISSION FAILS AT 27900 MILES ON JULY 8TH, 2013, WHILE DRIVING ON THE HIGHWAY (GEARS DON'T SHIFT), DANGEROUSLY COAST TO THE SIDE OF THE ROAD TO A STOP, CAR TOWED, DEALER REPLACES THE WHOLE TRANSMISSION; 1 MONTH LATER, ON AUGUST 14TH, 2013, SAME ISSUE OCCURS WHILE CHANGING LANES ON HIGHWAY AND ACCELERATING TO DO SO, CAR SUDDENLY REFUSES TO CHANGE GEARS, CAR SLOWS DOWN TO 10-15 MPH (GEARS DON'T SHIFT), DANGEROUSLY COAST TO THE SIDE OF THE ROAD, CAR TOWED, DEALER RE-PROGRAMS THE TRANSMISSION; ON AUGUST 19TH, 2013, 3 DAYS AFTER THE SECOND FIX, TRANSMISSION FAILS AGAIN, CAR TOWED, DEALER REPLACES COMPUTER MODULATOR, RE-PROGRAMS TRANSMISSION. WE DO NOT TRUST THIS CAR ANYMORE, WE DO NOT BELIEVE IT IS SAFE, AND WE WILL SEEK TO RETURN IT TO THE MANUFACTURER AND GET OUR MONEY BACK. *TR

VEHICLE LOST POWER AND WAS NOT ABLE TO SAFELY ACCELERATE WHILE TRAVELING ON THE HIGHWAY. THE PROBLEM HAPPENED WHEN I DOWN SHIFTED A GEAR TO PASS SOMEONE (MANUAL TRANSMISSION). THE VEHICLE FELT LIKE IT HAD ABOUT 30% POWER. I WAS FORCED TO PULL OFF OF HIGHWAY. ONCE VEHICLE WAS SHUTOFF AND TURNED BACK ON IT RETURNED TO NORMAL. I HAD NO WARNING LIGHTS ON DASH OR ANYTHING. IT JUST HAPPENED ALL OF THE SUDDEN AND WAS VERY SCARY. *TR

I PURCHASED MY FIRST 2012 FORD FOCUS IN 2011. I EXPERIENCED SHIFTING ISSUES ON SEVERAL DIFFERENT OCCASIONS. I HAD TO TAKE IT BACK TO THE DEALERSHIP SEVERAL TIMES TO GET LOOKED AT BECAUSE EACH TIME I HAD TAKEN IT, THE DEALER INSISTED THAT IT WAS DRIVING CORRECTLY AND THAT IT WAS DUE TO THE NEW TYPE OF TRANSMISSION EXCEPT EACH TIME THEY WOULD "REPROGRAM" THE TRANSMISSION AND SEND ME ON MY WAY. I WOULDN'T BE 10 MINUTES DOWN THE STREET AND IT WOULD START ACTING UP AGAIN. LAST YEAR I WENT BACK TO THE DEALER AFTER MY 3RD "REPROGRAM" AND TOLD THEM THAT I WANTED A DIFFERENT VEHICLE. AFTER FIGHTING WITH FORD AND THE DEALERSHIP I ENDED UP EATING THE NEGATIVE EQUITY FROM MY FIRST FOCUS AND ROLLING IT INTO A SECOND 2012 FOCUS. I WAS ASSURED BY THE DEALERSHIP THAT THE TRANSMISSION PROBLEM WAS ONLY DUE TO A FIRST PRODUCTION MODEL AND THAT THE ONE I WAS PURCHASING WOULDN'T BE THE SAME... LIES. I HAVE NOW HAD IT IN THE DEALERSHIP TWICE FOR THE SEAL LEAKING ON THE TRANSMISSION AND THE CLUTCHES SLIPPING. I HAVE CONTACTED FORD AS I WANT OUT OF THIS VEHICLE AND THE DISTRICT REP. IS NOT RETURNING MY CALLS. I HAVE ALSO EXPERIENCED THE CAR TURNING OFF AT 65 MILES AN HOUR ON THE HIGHWAY AND HAD TO HAVE IT TOWED TO THE DEALERSHIP. THANKFULLY I MANAGED TO NAVIGATE THROUGH HIGHWAY TRAFFIC TO THE BREAKDOWN LANE. THE DEALER TOLD ME THAT IT WAS A FAULTY SENSOR THAT WAS DAMAGED AFTER REPAIR OF MY TRANSMISSION THE FIRST TIME, BUT AFTER READING THESE COMPLAINTS, IT SOUNDS LIKE ITS JUST ANOTHER FLAW OF THIS VEHICLE. I CANNOT BELIEVE HOW FORD IS HANDLING THIS PROBLEM. WHAT IS IT GOING TO TAKE BEFORE THEY FIX THE PROBLEM OR BUY BACK THE VEHICLES THAT ARE HAVING PROBLEMS? I AM NOW UPSIDE DOWN IN TWO OF THESE DEATH TRAPS AND DON'T SEE A RESOLUTION. *TR

I BOUGHT AS A FORD PRE-OWNED. I DID NOT NOTICE THE TRANSMISSION SHUDDERING. AFTER OWNING THE CAR FOR ABOUT A WEEK. I STARTED NOTICING THE TRANSMISSION STARTING TO GET JERKY. I CONTACTED THE DEALERSHIP, AND WAS TOLD THAT THEY PERFORMED THE UPDATE BEFORE I BOUGHT THE CAR. THEY ALSO STATED THAT THERE WAS NOTHING THAT COULD BE DONE BECAUSE THAT IS THE WAY THE NEW TRANSMISSION ARE.IT IS NOT GETTING ANY BETTER. IF I COULD I WOULD BE TRADING IN AND GETTING ANOTHER VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE JERKED AND FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD ROLL AWAY WHEN PARKED ON A SLIGHT INCLINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 11,500....UPDATED 11-14-13 *BF THE CONSUMER STATED SHE STARTED HEARING A KNOCKING NOISE COMING FROM UNDER THE HOOD, ESPECIALLY WHEN GOING OVER A BUMP OR IN A PARKING LOT. AROUND THAT TIME, SHE ALSO STARTED TO REALIZE THE VEHICLE WAS ROLLING BACKWARDS ON AN INCLINE, WHEN SHE TOOK HER FOOT OFF THE BRAKE AND THEN STARTED TO ACCELERATE. IT CONTINUE TO HAPPEN ON AND OFF WHENEVER SHE WAS ON AN INCLINE. ALSO, WHEN THE CONSUMER PROCEEDED FROM A STOP LIGHT, OR STOP SIGN, IT FELT AS THOUGH THE VEHICLE WASN'T GOING INTO TO GEAR. WHEN IT DID, THERE WAS A STUTTER AND THE VEHICLE WOULD HESITATE , AS IF IT WERE GOING TO STALL. WHILE MERGING INTO TRAFFIC ON THE HIGHWAY, WHEN SHE PRESSED THE ACCELERATOR, THE VEHICLE WOULDN'T GO INTO GEAR. THE DEALER UPDATED THE PCM AND TWICE AND REPLACED A STRUT BEARING.

TRANSMISSION ISSUES, JERKING, JUMPING, JOLTING FORWARD, SLUGGISH, LACK OF POWER, FEELS LIKE THE CAR IS GOING TO CUT OFF. THIS HAPPENS AT SLOW SPEEDS, FAST SPEEDS, AT A STOP, IDLING, ETC. YOU NAME A CONDITION OF THE CAR AT VARIOUS SPEEDS AND IT HAS TRANSMISSION ISSUES. I TOOK IT TO FORD TO FIX AND THEY SAID IT WAS A "KNOWN" ISSUE, THEY UPDATED THE SOFTWARE AND CALIBRATED. IT STILL HAS THE SAME ISSUES, THE PROBLEM IS NOT RESOLVED. *TR

SUBMISSION FROM CONSTITUENT RE PROBLEMS WITH 2012 FORD FOCUS. *SMD THE CONSUMER NOTICED THE AUTOMATIC TRANSMISSION SEEMED A BIT JERKY AND IT SHIFTED MORE OFTEN. WHEN THE CONSUMER VISITED THE DEALER TO HAVE THE OIL CHANGED AND THE TRIES ROTATED, SHE MENTIONED HER FINDINGS TO THE MECHANIC, AND HE INDICATED THERE WAS AN UPDATE AVAILABLE THEY WOULD PERFORM. WHEN SHE PICKED THE VEHICLE UP LATER THAT DAY, THE PROBLEM WAS MUCH WORSE. THE TRANSMISSION HESITATED AND SHUDDERED EVEN MORE THAN BEFORE THE UPDATE AND THE NOISE WAS SHE WAS HEARING, WHEN THE VEHICLE SHIFTED WAS LOUDER AND SOUNDED AS IF CANS WERE IN THE TRANSMISSION. THE DEALER ADVISED THE CONSUMER, TO GIVE IT A WEEK, BECAUSE THE COMPUTER NEEDED TO REPROGRAM ITSELF. A WEEK LATER, THE DEALER CALLED THE CONSUMER, BUT THE PROBLEM WAS STILL PRESENT. THE VEHICLE WAS TAKEN BACK TO DEALER. WHEN THE CONSUMER RETURNED TO PICK UP THE VEHICLE, THERE WAS STILL NO CHANGE. OVER TIME, THE PROBLEM DID NOT RESOLVE ITSELF. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY TEST DROVE THE VEHICLE, AND CLAIMED THE IT WAS PERFORMING WITHIN FORDS SPECIFICATIONS AND THERE WAS NOTHING ELSE THEY COULD DO. THE MECHANIC DID ACKNOWLEDGE THERE WAS A JERK IN THE TRANSMISSION, IT SHUDDERED AND HESITATED, BUT STATED, THERE WAS NO FIX FOR THE NOISE AS OF YET.

ISSUE 1: THE VEHICLE IS ON ITS THIRD CLUTCH IN THE 2 YEARS SINCE PURCHASE AND CONTINUES TO HAVE TRANSMISSION ISSUES. WHEN APPLYING GAS IT STUTTERS, LURCHES, OR RESPONDS AS IF NOT TAKING GAS. THIS WEEK: THREE TIMES TURNING FROM STOP SIGN LEFT, RIGHT FROM STOP SIGN, AND RIGHT FROM PARKING LOT. APPLY GAS TO ACCELERATE AND VEHICLES STUTTERS, PAUSES, AND STALLS FOR A MOMENT. TWO OF THE THREE, PARTICULARLY ONE CAME CLOSE TO RESULTING IN AN ACCIDENT. THIS ALSO OCCURRED ON A BUSY HIGHWAY TURNING RIGHT AT A STOP SIGN ON OCT 27. IT HAS OCCURRED DOZENS OF TIMES PRIOR TO THE TRANSMISSION REPAIR EVENTS AND NOW IS STARTING TO RECUR, WITH MORE NG A STALLING/LURCHING THAN A STUTTERING. FORD IS FULLY AWARE OF THESE ISSUES. I AM TAKING IT IN FOR REPAIRS AGAIN BUT FEEL IT IS UNSAFE AND WANT THE CAR RETURNED. ISSUE 2: THE VEHICLE ACHIEVES FAR BELOW THE ADVERTISED MPG. THEY ADVERTISE 27 AND IT GAINS 22.5 AT BEST. CURRENTLY LESS THAN 22. FORD IS FULLY AWARE OF THIS ISSUE AND STATES THAT THEY CANNOT DO ANYTHING. I HAVE BEEN COMPLAINING FOR 18 MONTHS OR MORE. *TR

THIS CAR HAD MULTIPLE TRANSMISSION ISSUES AND TAKEN TO FORD FOR EXPENSIVE REPAIRS THAT NEVER SOLD THE ISSUES. THE TRANSMISSION WOULD OFTEN HESITATE WHEN TRYING TO ACCELERATE. OTHER TIMES IT WOULD LEACH FORWARD WHILE STOPED. IT WAS PLAGUED WITH ISSUES AND AFTER SPENDING THOUSANDS AT FORD WITH NO RESOLUTION WE SOLD THE CAR SO NOT TO HAVE TO DEAL WITH IT ANYMORE.

I OWN A 2012 FORD FOCUS WHICH HAS HAD BEEN TO FAIRWAY FORD IN PLACENTIA FOR THE TRANSMISSION RECALLS. THE TRANSMISSION SLIPS, DROPS AND LUNGES FORWARD EVEN AFTER NUMEROUS UPDATED PROGRAMS. I HAVE ALSO HAD THE FUEL PUMP REPLACED AND FUEL TANK AS BOTH WERE DEFECTIVE.

WE FIRST NOTICED WHEN WE BOUGHT THE CAR THAT IT WAS JERKY WHEN ACCELERATING, WAS TOLD THAT IS THE WAY THE CAR DRIVES. WENT ON A ROAD TRIP AND TRYING TO ACCELERATE TO EXPRESSWAY WOULDN'T GO JUST REVVED THEN JERKED OUT INTO TRAFFIC, WE ALMOST GOT KILLED AND HAD TO GO TO THE SHOULDER TO AVOID ACCIDENT. THIS HAPPENED MULTIPLE TIMES AND WAS VERY UNSAFE. WE GOT TO THE POINT WE WERE AFRAID TO DRIVE IT, CAUSE WE DIDN'T KNOW WHEN IT WOULD JUST REV AND JERK OR IF IT WOULD ACTUALLY WORK PROPERLY. IT DIDN'T MATTER IF YOU JUST STARTED AND TRIED BACKING OUT OR WERE ON THE ROAD, THE PROBLEM WAS CONSTANT. THAT IS VERY DANGEROUS ON THE ROAD AND YOU DON'T KNOW WHEN IT WILL HAPPEN. TOOK TO DEALER ON JULY 6TH AND MY CAR HAS BEEN THERE SINCE, IT IS NOW 6 WEEKS AND THEY ARE REPLACING TRANSMISSION CLUTCHES, THERE IS A BACKORDER OF OVER 8,000 CLUTCHES, WHICH MEANS THAT MANY PEOPLE HAVE TAKEN THEIR CAR IN AND THERE IS NO RECALL FOR THIS CAR AND WE HAVE NO IDEA IF THE CAR WILL BE REPAIRED. THE MANUFACTURER OF THESE PARTS DOES NOT HAVE ANY IN THE WAREHOUSE AND FORD IS ESTIMATING SEPT 7TH WHICH WE DOUBT. THIS CAR IS VERY UNSAFE CAUSE YOU DO NOT KNOW WHEN THE TRANSMISSION IS GOING TO SHIFT. . I THINK THERE SHOULD BE A RECALL. AS OF RIGHT NOW WE HAVE FILED COMPLAINTS AND NO LONGER WANT THE CAR BACK. READING BLOGS WE HAVE DISCOVERED THAT THERE ARE STILL PROBLEMS WITH THE TRANSMISSION ON THE 2012 FOCUS AFTER REPAIRS. IF YOU HAVE THIS PROBLEM, FILE A COMPLAINT AND MAYBE THERE WILL BE A RECALL. THEY WILL NOT GIVE YOU A RENTAL UNLESS YOU HAVE AN EXTENDED WARRANTY WHICH WE LUCKILY DO, OTHERWISE WE WOULD HAVE BEEN PAYING FOR A RENTAL FOR WHO KNOWS HOW LONG. FORD SOLD THESE CARS KNOWING THAT THIS WAS A PROBLEM BECAUSE IT WAS REVISED FOR THE 2013. *TR

WHEN I BOUGHT MY FOCUS I THOUGHT I WAS GETTING A 6 SPEED AUTOMATIC TRANSMISSION BECAUSE THAT'S WHAT IT SAID ON THE STICKER BUT NOW I FIND OUT I HAVE A MANUAL TRANSMISSION(THAT WORKS OFF COMPUTER) THAT JERKS AND STAMMERS AFTER STOPPED AND TRYING TO GO UP SLIGHT INCLINE. THE CAR IS EMBARRASSING TO HAVE ANYONE RIDE IN. YES THE DEALERSHIP REPROGRAMMED THE TRANS BUT ITS BACK TO DANCING AROUND WHEN GOING UP SLIGHT INCLINES. I DON'T HAVE MONEY TO BUY ANOTHER CAR BECAUSE I BOUGHT TWO IN 2012, (FUSION AND FOCUS) BUT NOW I HAVE A PIECE OF JUNK REALLY THAT NO DEALER WILL EVEN GIVE YOU A DECENT TRADE IN PRICE. YOU CAN REPROGRAM IT ALL YOU WANT ITS NOT GOING TO FIX IT, READ IT ALL OVER THE INTERNET. ITS VERY DISTRACTING THE JERKING THE CAR MAKES AND DISTRACTS ME AND I CAN HAVE AN ACCIDENT. I DON'T SEE WHY THIS HASN'T BEEN A RECALL. *TR

TRANSMISSION SHUDDERS ON ACCELERATIONS AND HAS TROUBLE SHIFTING INTO GEARS. THERE IS A SCRAPING NOISE FROM THE TRANSMISSION AFTER DRIVING A LONG TIME.

UPON MAKING A LEFT TURN VEHICLE COMPLETELY POWERED DOWN WITH NO WARNING, AFTER A SECOND AN AUDIBLE BEEP AND "STOP SAFELY NOW" MESSAGE APPEARED. VEHICLE HAD TO BE TOWED TO DEALERSHIP. *TR

MY FIRST INCIDENT WAS DRIVING OUT OF A PARKING LOT, THE POWER STEERING MESSAGE APPEARED WITH A STRANGE BEEPING NOISE FOLLOWED BY AN EXTREMELY DIFFICULT TO MOVE STEERING WHEEL. WHEN I TURNED OFF MY CAR AND GOT IT BACK ON, THE POWER STEERING WAS BACK TO ITS NORMAL LEVELS. LATER THE NEXT DAY, THE CAR WAS IN MOVEMENT OVER 30MPH WHILE DRIVING THROUGH THE HIGHWAY AND THE POWER STEERING MESSAGE CAME ON AGAIN MAKING MY CAR TOTALLY UNRESPONSIVE CAUSING ME TO ALMOST CRASH. IT WAS VERY DIFFICULT TO GET THE CAR OUT OF THE HIGH WAY IN ORDER TO HAVE THE STEERING LEVELS BACK BY TURN IT OFF AND BACK ON AGAIN. TODAY I TOOK MY CAR TO THE FORD SERVICE COMPLAINING ABOUT THIS IN ORDER TO GET MY CAR CHECKED BUT THE SERVICE MANAGER INDICATED THAT THERE WAS NOTHING HE COULD DO ABOUT THIS INCIDENT FOR WHAT SUGGESTED ME TO CONTACT ROADSIDE ASSISTANCE DURING THE NEXT INCIDENT AND HAVE THEM TAKE IN MY CAR TO THERE SERVICE TO FIX IT AT THE MOMENT. I MENTIONED THAT IF THAT WAS TO BE DONE MY CAR WOULD OBVIOUSLY HAVE TO BE TURNED OFF AND ON IN THE PROCESS CAUSING THE ISSUE TO MOMENTARILY DISAPPEAR FOR WHAT HE WOULD STILL NOT BE ABLE TO WITNESS THE INCIDENT AS HE REQUEST, JUST LIKE TODAY. HE REFUSED TO MAKE ANY FURTHER COMMENTS INDICATING THAT WAS THE BEST THING HE COULD DO. *TR

INCIDENCE OCCURRED TWICE IN 2 DAY PERIOD. "STOP SAFELY NOW" ERROR OCCURRED WHILE DRIVING THE VEHICLE. 1ST INSTANCE WAS WHILE BREAKING AS APPROACHING A STOPLIGHT. 2ND INSTANCE WAS WHILE ACCELERATING ON FREEWAY ONRAMP. BOTH INSTANCES I LOST ALL ENGINE POWER AND COULD NO LONGER ACCELERATE. I HAD TO COAST TO A SAFE SPOT TO PUT THE CAR INTO PARK AND TURN OFF THE VEHICLE BUT WAS ABLE TO RESTART IT AND DRIVE TO DEALERSHIP FOR REPAIR. SERIOUS SAFETY CONCERN WITH THIS VEHICLE AS DRIVER MAY NOT HAVE ABILITY TO COAST TO SAFE STOP WHILE DRIVING ON FREEWAY OR BUSY TRAFFIC. AFTER RESEARCHING ONLINE, THERE IS RAMPANT OCCURRENCE OF THIS EXACT FAILURE BEING DESCRIBED ON VEHICLE OWNER FORUMS FOR FORD FOCUS ELECTRIC BOTH 2012 AND 2013 MODELS. *TR

I PURCHASED A NEW 2012 FORD FOCUS EV ON JUNE 7, 2013. TWICE (STILL IN JUNE), WHILE DRIVING AT SPEEDS APPROXIMATELY 50 MPH, THE "STOP SAFELY NOW" WARNING CAME ON AND THE VEHICLE LOST POWER. BOTH TIMES I WAS ABLE TO RESTART THE VEHICLE WITHIN A COUPLE OF MINUTES. I MADE SURE TO NOTE ALL THE INDICATORS TO PROVIDE THE FORD SERVICE TECHS AS MUCH INFORMATION AS POSSIBLE. WHEN I BROUGHT THE VEHICLE IN TO BE SERVICED, THE TECHNICIANS PROFESSED NO KNOWLEDGE OF THE ISSUE AND CONTACTED FORD FOR SUPPORT. THEY COULD NOT REPEAT THE ISSUE AND THE CAR HAD NO LOG OF THE EVENTS. FINALLY, I WAS TOLD THE PROBLEM WAS A FAULTED POWER CONTROL MODULE (PCM). UNFORTUNATELY, THIS PART WAS ON A NATIONAL BACKORDER FOR 6 WEEKS (PROBABLY AS A RESULT OF THE KNOWN PROBLEMS). AFTER THE PART WAS FINALLY REPLACED, I WAS TOLD THAT THE PCM WOULD NOT PROGRAM CORRECTLY, AND THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. END RESULT, I HAVE MY VEHICLE BACK, JUST IN TIME TO TAKE IT BACK FOR A RECALL. AT LEAST IT HASN'T STALLED ??. YET. *TR

CHROME TRIM ON STEERING WHEEL PEELING AWAY FROM PLASTIC - RESULTS IN VERY SHARP METAL PROTRUDING FROM EDGE OF STEERING WHEEL. I WAS NOT INJURED, BUT IT WAS VERY POSSIBLE THAT I COULD HAVE BEEN BADLY CUT BY THE SHARP METAL. *TR

I HAVE AN AUTOMATIC FOCUS SE, AND AT 2000 RPM THERE IS A GRINDING NOISE AND LOSS OF POWER (SLUGGISHNESS IN ACCELERATION). THE GRINDING NOISE STARTED TO HAPPEN AT AROUND 2000 MILES BUT ONLY OCCASIONALLY. NOW, IT HAPPENS 100% OF THE TIME. I TOOK IT TO FORD SERVICE AND THEY CONFIRMED HEARING THE NOISE. THEY ALSO HAVE A CODE IN THEIR DATABASE FOR THIS ISSUE. HOWEVER, THEY SAY THAT THEY DON'T HAVE A FIX FOR IT. *TR

I PURCHASED MY 2012 FORD FOCUS NEW FROM AM AUTHORIZED FORD DEALER. A FEW DAYS AFTER PURCHASE I NOTICED THAT THE TRANSMISSION SEEMED TO SLIP IN AN OUT OF GEAR WHEN ACCELERATING. THE PROBLEM IS WORSE ON HILLS. FURTHER THE VEHICLE WILL ROLL BACKWARD WHEN AT A LOW IDLE ON A HILL WITH THE ENGINE RUNNING. I TOOK THE VEHICLE INTO THE DEALER WHERE I PURCHASED IT AND HE SAID IT WAS FINE. BUT TODAY I WAS ALARMED AT HOW MUCH WORSE IT SEEMS TO BE GETTING. I DID A QUICK SEARCH ON GOOGLE AND DISCOVERED A LOT OF 2012 FOCUS OWNERS ARE HAVING THE SAME PROBLEM AND DEALERS ARE GIVING THE SAME EXPLANATION OR DOING LITTLE TO FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE NORMALLY AS THE ACCELERATOR PEDAL HAD TO BE FORCED DOWN IN ORDER FOR THE VEHICLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC DIAGNOSED THE VEHICLE AS THE CLUTCH ASSEMBLY NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE CURRENT MILEAGE WAS 3,000. UPDATED 11/19/13*LJ THE CONSUMER STATED THE CLUTCH ASSEMBLY WAS REPLACED ON 8/5/13. THE VEHICLE CONTINUED TO BUCK AND SHAKE DURING ACCELERATION AT LOW SPEEDS. AS OF 11/6/13 THE VEHICLE CONTINUED TO SHAKE. UPDATED 11/25/2013 *JS

THE CAR SHIFT HARD WHEN TAKING OFF AT STOP LIGHT IT FILL SOMETIMES THAT THE CAR CAN NOT GO SHIFT HARD THEN GO. *TR

FORD MOTOR COMPANY ADMITTEDLY ENGINEERED A DEFECTIVE "AUTOMATIC CLUTCH TRANSMISSION" AND PUT IT TO MARKET. I, AS A CONSUMER, WAS SOLD A CAR THAT WAS LABELED/TICKETED WITH AN "AUTOMATIC TRANSMISSION". I WAS ADAMANT ABOUT THE STYLE OF TRANSMISSION AS I COMMUTE WITH 40% OF DRIVING WITHIN CITY LIMITS. I DID NOT KNOW, NOR WAS IT DISCLOSED THAT, THE DESIGN OF THE TRANSMISSION WAS A HYBRID COMPUTERIZED CLUTCH. A CLUTCH ASSEMBLY PACK WAS REPLACED AT 17,265 MILES WHICH REDUCED THE SYMPTOMS OF THE DEFECT FOR A VERY SHORT PERIOD OF TIME. AFTER SEVERAL ATTEMPTS TO "FIX" THE CAR, THE DEALER I BOUGHT THE CAR FROM TOLD ME TO SUE FORD. I TOOK IT TO ANOTHER DEALER AND THEY SIMPLY REPEATED WHAT ALL OTHERS ARE SAYING "IT OPERATES ACCORDING TO DESIGN". AT THIS TIME, THE CAR IS OPERATING AT ITS WORSE SINCE I TOOK POSSESSION. LIKE MOST OTHER COMPLAINTS, THERE IS GRINDING, JOLTING, SEVERE SHUDDERING, RAPID ACCELERATION FROM HESITATION, AND NEAR POWERLESSNESS WHEN ASCENDING. THIS PAST MONTH, THERE HAVE BEEN A FEW NEAR MISSES FROM HESITATION THROUGH INTERSECTIONS. GREG BURGESS, MANAGING ENGINEER OF THIS TRANSMISSION (NEW YORK TIMES ARTICLE JULY 15 2011 AND OCT 26 2011) AS WELL AS HIS SUPERIORS, SHOULD BE HELD ACCOUNTABLE FOR COMPROMISING THE SAFETY AND LIVELIHOOD OF FOCUS CUSTOMERS. THE MENTAL ANGUISH AND TIME SPENT TO SOLVE THE PROBLEM WITH FORD HAS BEEN A VERY SERIOUS PERSONAL AILMENT. IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED, IF NOT ALREADY. I HAVE A CAR THAT FORD WILL NOT REPAIR OR REPLACE AND YET THEY DEMAND A MONTHLY PAYMENT. I CAN'T SELL THE CAR IN IT'S CONDITION AND A TRADE-IN IS ADDITIONAL FINANCIAL LOSS AND BURDEN. THIS WEEK IT WAS ANNOUNCED THAT FORD'S CEO, MARK FIELDS, RECEIVED A 7% SALARY INCREASE, 1.75M ANNUAL WITH 200% PERFORMANCE BONUS. FORD IS NOT UNLIKE GM. THE GOVERNMENT NEEDS TO INTERVENE NOW AND GET THESE CARS OFF THE ROAD *JS.

MY FORD FOCUS WAS SOLD WITH A DEFECTIVE PRODUCT.THE TRANSMISSION CONTAINS A DEFECT THAT CAUSES, AMONG OTHER PROBLEMS, TRANSMISSION SLIPS, BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, PREMATURE INTERNAL WEAR, SUDDEN ACCELERATION, DELAY IN DOWNSHIFTS, DELAYED ACCELERATION, DIFFICULTY STOPPING THE VEHICLE, AND, EVENTUALLY, TRANSMISSION FAILURE. THESE CONDITIONS PRESENT A SAFETY HAZARD BECAUSE THEY SEVERELY AFFECT MY ABILITY TO CONTROL THE CAR'S SPEED, ACCELERATION AND DECELERATION. THESE DEFECTS MAKE THE FOCUS EXTREMELY UNSAFE TO DRIVE, NOT ONLY FOR THE PASSENGERS IN THE FOCUS, BUT ALSO FOR PEDESTRIANS AND PASSENGERS OF OTHER MOTOR VEHICLES, INCLUDING FAMILIES AND CHILDREN.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY AND STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHEN THE DEALER REPAIRED THE FLAT TIRE THEY CONFIRMED THAT THE LUG NUTS NEEDED TO BE REPLACED DUE TO A MANUFACTURERS DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

THIS HAPPENED TWICE WITHIN ONE HOUR. I PULLED OUR OF MY COMPANY PARKING LOT ONTO A BUSY HIGHWAY AND MY POWER STEERING WENT COMPLETELY OUT.ON DASH IT READ, "STEERING MALFUNCTION. SERVICE NEEDED." IT WAS VERY DIFFICULT BUT I MANAGED TO PULL OVER TO THE SIDE. I TURNED THE CAR OFF AND SAT FOR A FEW MINUTES. HOPING IT WAS A FLUKE, I STARTED THE CAR UP AGAIN AND PULLED ONTO THE HIGHWAY. I MADE IT ABOUT TWO BLOCKS BEFORE IT HAPPENED AGAIN. I PULLED OVER AND HAD THE CAR TOWED TO A FORD DEALERSHIP. I AM CURRENTLY AWAITING AN EXPLANATION AND A FIX. MY CAR ALSO HESITATED AND SHUDDERS WHEN AT A STOP AND STARTING TO GO. THE CHROME IS COMING OFF OF THE STEERING WHEEL AND IS QUITE SHARP. I BOUGHT THIS CAR USED (IT HAD BEEN A RENTAL). AFRAID I MAY BE STUCK WITH A LEMON. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD ALSO SHAKE VIOLENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,155. KMJ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED AND STARTED VIBRATING VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.