2014 Ford Focus Complaint Log

FOUND 2 INCHES STANDING WATER IN PASSENGER BACK SEAT ... HAS BEEN INTO DEALER OVER 8 TIMES FOR OVER 40 TOTAL DAYS AND THE CARPET REMAINS WET. NOW CAUSING MOLD. THEY SEND IT OUT TO A SPECIAL WATER REMEDIATION VENDOR AND INSIST THAT THE ISSUE IS CORRECTED BUT WHEN YOU PUT YOUR HAND UNDER THE CARPET, EVEN AFTER IT HAS NOT RAINED FOR A COUPLE WEEKS AND YOUR HAND WILL COME OUT DRIPPING WATER. WITH HOW MANY TIMES THE CARPET HAS BEEN PULLED OUT AND REPLACED IT IS NOW ALL STRETCHED OUT AND PANELS WHERE THEY HAVE GONE INTO THE DOORS AND DASH FALL OFF TRANSMISSION ISSUES WITH SHUDDERING AND LOSING POWER , DEALERSHIP REPAIRED BUT ISSUE IS STARTING AGAIN. LOSES POWER GOING UP VERY SLIGHT HILLS, WILL LUG DOWN ON THE FLAT LIKE IT HAS BEEN DROPPED INTO A LOWER GEAR. NO POWER WHEN TRYING TO ACCELERATE NAVIGATION HAS GONE OUT AND REQUIRES YET ANOTHER TRIP INTO THE SERVICE CENTER CAR CURRENTLY HAS LESS THEN 8000 MILES ON ODOMETER.

TAKATA RECALL I BOUGHT MY 2014 FORD FOCUS DURING MY FIRST YEAR OF COLLEGE. I STARTED TO NOTICE THE CARS CLUTCH SLIPPING IMMEDIATELY. AFTER PERSISTENTLY TAKING THE CAR TO THE DEALERSHIP ABOUT THE ISSUE FOR A YEAR, FORD FINALLY ADMITTED THERE WAS AN ISSUE WITH THE CAR AND THAT THEY WOULD GET ME IN THE LIST FOR A NEW CLUTCH. THEY (I ASSUME INTENTIONALLY) PROLONGED THE PROCESS JUST LONG ENOUGH TO ESCAPE THE LEMON LAW. WITHIN A MONTH OF HAVING MY CLUTCH REPLACED I STARTED TO NOTICE IT SLIPPING. I HAVE NOT HAD THE CLUTCH REPLACED AGAIN BECAUSE I FEEL THERE IS NO POINT. I NEED TO SELL MY CAR AND GET A NEW ONE THAT I FEEL SAFE DRIVING, BUT I AM UPSIDE DOWN ON MY LOAN. I WILL NEVER BUY FROM FORD AGAIN.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT 15 MPH, THE CLUTCH SLIPPED TO DIFFERENT GEARS AND THE TRANSMISSION FAILED TO ENGAGE PROPERLY. THE CONTACT MENTIONED THAT THE VEHICLE SHOOK AND MADE A GRINDING NOISE WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,500. UPDATED 8/27/15*CN

THE TRANSMISSION HAS AN ISSUE THROUGH ALL GEARS WHERE IT SLIPS. BECAUSE OF THIS, YOU CAN'T GET POWER WHEN YOU NEED IT. PASSING VEHICLES AND STARTING FROM A DEAD STOP AT A LIGHT OR STOP SIGN CAUSES THE CAR TO REV UNTIL THE TRANSMISSION CATCHES UP AND APPLIES POWER TO THE WHEELS. THERE IS A TWO TO THREE SECOND DELAY FROM HITTING THE GAS UNTIL THE POWER REACHES THE WHEELS. THE ENGINE WORKS FINE BECAUSE IT'S REVVING RPM'S AND YOU KNOW THE PROBLEM IS IN THE TRANSMISSION BECAUSE YOU CAN FEEL IT SLIPPING LIKE IT'S A MANUAL CAR WITH A BAD CLUTCH. THIS HAPPENS FROM STOP TO GO, AND WHILE THE CAR IS IN MOTION ON A HIGHWAY OR NORMAL STREET WHEN THE SPEED LIMIT CHANGES FROM SLOWER TO FASTER. THE PROBLEM IS MORE PERSISTENT THE WARMER THE CAR IS. WHEN I SEND IT TO THE DEALER FOR THE PROBLEM THEY RESET THE COMPUTER AND THE PROBLEM PERSISTS AFTER 100 MILES OR LESS AFTER THE RESET. THERE IS APPARENTLY NO WAY TO ACTUALLY FIX IT UNLESS THEY CHANGE THE DUEL CLUTCH SYSTEM IN THE TRANSMISSION OUT COMPLETELY AND THEY WILL ONLY DO THIS IF THE SLIPPAGE REACHES A CERTAIN POINT. I FEEL LIKE I HAVE BEEN PAST THAT POINT FOR A WHILE BUT THE PROCEED TO ONLY RESET THE COMPUTER.

WHILE DRIVING IT FEELS LIKE ENGINE IS FALLING OUT. THE WHOLE CAR VIBRATES. LIKE ITS STALLING OUT WHEN YOU TAKE OFF AND IT TAKES A LONG TIME TO GET UP AND GOING. I HAVE TAKEN THE CAR TO LAKELAND FORD FOR A SEAL KIT THAT WAS BACK ORDERED 6-8 WEEKS IN 2015 IN 2016 I HAD TO HAVE ANOTHER SEAL KIT ALSO BACK ORDERED 6-8 WEEKS THEY DID TRANSMISSION MODULE REPLACEMENT AND MUCH MORE I'VE TAKEN THIS CAR BACK FOR THE SAME ISSUE MULTIPLE TIMES ANDHAVEBEEN TOLD IT'S NOT A LEMON L!

THE VEHICLE HESITATES WHEN DRIVING FROM A COMPLETE STOP AND GOING FROM 1ST TO 2ND GEAR. I HAVE AN AUTOMATIC TRANSMISSION. THIS VEHICLE HAS DONE THIS SINCE THE 1ST WEEK I OWNED IT. THE PROBLEM GETS MUCH WORSE THE LONGER IT IS DRIVEN. AFTER ABOUT AN HOUR OF DRIVING IS WHEN THE HESITATION FEELS MORE LIKE THE VEHICLE EITHER CAN'T SHIFT PROPERLY OR THE ENGINE IS ABOUT TO DIE. WHEN THERE ARE 4 ADULTS IN THE VEHICLE THIS ISSUE IS AMPLIFIED. I HAVE TO TAKE EXTRA CAUTION WHEN ENTERING TRAFFIC FROM A STOPPED POSITION DUE TO THE MAJOR HESITATION WHEN SHIFTING GEARS AND I AM ALWAYS WORRIED WHEN MAKING LEGAL TURNS CROSSING IN FRONT OF ONCOMING TRAFFIC. LASTLY MY VEHICLE IS GAS NOT ELECTRIC.

CAR WAS BOUGHT NEW BY ME IN AUGUST 2014 WITH 34 MILES ON IT. AT 5,000 MILES THE TRANSMISSION BEGAN SHUTTERING WHEN ACCELERATED FROM A STOP AND NOW SHUTTERS FROM A STOP AND WHEN ACCELERATED IN MOTION. THE VEHICLE NOW HAS ABOUT 14,000 MILES ON IT AND IT IS A NORMAL OCCURRENCE FOR THE CAR TO SHAKE AND SHUTTER WHEN ACCELERATED.

WHEN I AM AT A COMPLETE STOP AND I ATTEMPT TO ACCELERATE, MY FORD JERKS RAPIDLY. IN ORDER TO DRIVE THE VEHICLE I HAVE TO PRESS ON THE GAS FORCIBLY IN ORDER TO ACCELERATE TO A NORMAL SPEED LIMIT. AFTER SEVERAL ATTEMPTS TO COMPLAIN TO THE ORGINAL DEALERSHIP METRO FORD ON NOLAND ROAD OF THE ISSUE I WAS TOLD THAT IT WAS A SHUDDER TRANSMISSION PROBLEM. THE FORD DEALERSHIP WILL NOT SOLVE THE ISSUE AND ALTHOUGH THEY STATED THEY RESET THE ISSUE THEY TRY TO CONVINCE ME THAT IT IS NORMAL WHEN IN FACT IT IS NOT. THIS VEHICLE IS AN EXTREME HAZARD AND UNSAFE TO DRIVE FOR ME AND MY CHILDREN. I AM AFRAID IT WILL STALL AT A BUSY INTERSECTION IN THE FUTURE.

FORD FOCUS HAS HAD TRANSMISSION REPLACED, AND IT STILL SHAKES, JERKS, SHUDDERS, ETC. WHAT FORD KNOWINGLY DID IS OUTRAGEOUS. I BOUGHT MY CAR BRAND NEW. THIS HAS BEEN AN ONGOING ISSUE AND I DON'T FEEL SAFE DRIVING MY CAR.

THE CAR SPUTTERS, BUCKS AND WILL NOT ACCELERATE. THIS BEGAN TO HAPPEN ROUGHLY 6 MONTHS AFTER I PURCHASED THE CAR IN FALL OF 2013. IT CONTINUES TO HAPPEN TO THIS DAY. IT IS INTERMITTENT BUT EXTREMELY STRESSFUL WHEN DRIVING IN HEAVY TRAFFIC OR ON THE FREEWAY. THIS ONLY HAPPENS WHEN ACCELERATING EITHER OUT OF A STOP OR WHILE TRY TO INCREASE SPEED. FORD HAS ATTEMPTED SEVERAL "FIXES" BUT THE PROBLEM IS NOT RESOLVED.

I WAS DRIVING MY VEHICLE THRU A HOSPITAL PARKING LOT WITH MY FATHER IN THE CAR GOING ABOUT 3-5 MPH. I PRESSED THE GAS PEDAL AND THE ENGINE REVED HIGH BUT CAR DID NOT MOVE. IT WAS AS IF IN NEUTRAL EVEN THOUGH THE CAR WAS IN DRIVE. MADE AN APPT AT THE FORD SERVICE DEPARTMANT, BUT A DAY BEFORE THE APPT I WAS PULLING OUT OF MY NEIGHBORHOOD ONTO A MAIN ROAD WHEN IT "HESITATED" SO BADLY THAT I WAS ALMOST TBONED. SERVICE SAID IT NEEDED A SOFTWARE UPDATE. THEY SAID THAT THEY RECORDED SLIPPAGE AND THAT WITH THE UPDATE IT SHOULD BE FINE. THE CAR SINCE THEN HAS CONTINUED TO HESITATE AND SHIFT ROUGHLY. IT ROLLS BACK ON HILLS NOT STOPPING UNTIL EITHER MOMENTUM RUNS OUT OR I PRESS THE BRAKE. IT HAS EVEN GONE BACKWARDS ON A FLAT SURFACE WHILE IDELING. I ALMOST HIT ANOTHER VEHICLE! I HAVE TAKEN IT IN MULTIPLE TIMES-- THEY TELL ME ITS ALL NORMAL THAT I NEED TO LEARN HOW TO DRIVE THE CAR. THAT THEY CAN'T DUPLICATE THE ISSUE. WHILE AT THE DEALERSHIP EACH TIME SEVERAL OTHER FOCUS OWNERS CAME IN WITH SIMILAR PROBLEMS. THEY REFUSE TO HELP. THEY WANT TO UP MY PAYMENTS BY 100 BUCKS JUST TO SWAP TO A SAFER CAR. I EVEN SPOKE TO A CORPORATE MANAGER. SHE DID NOTHING EXCEPT SPEAK DOWN TO ME. I FINALLY SENT IN THE OFFICIAL NOTICE ABOUT CLAIMING ITS A LEMON. SOMETHING NEEDS TO BE DONE. *JS

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED AND THE VEHICLE RUMBLED AND SHOOK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO CAMELBACK FORD (1330 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 635-7551) WHERE HE WAS INFORMED THAT THE VEHICLE WAS SUPPOSED TO OPERATE IN THAT MANNER. THE DEALER REPLACED THE CLUTCH ASSEMBLY AND TCM, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14. *TR*JB

TRACTION CONTROL ISSUE.... DURING SNOWSTORM , TRYING TO DRIVE UP A HILL WITH A LEFT HAND TURN , TIRES LOST TRACTION AND CAR ELECTRONICALLY REDUCED RPM SPEED... LOSS OF SPEED ALMOST SENT CAR SIDEWAYS INTO DITCH. HAD TO TURN AROUND AND GET RUN AT HILL 4 MORE TIMES.... EACH TIME WHEN TRACTION WITH TIRES WAS BROKEN ...RPMS WERE DROPPED TO NOTHING LEAVING CAR STOPPED NEAR STALLING IN MIDDLE OF HILL. WILL BE DEALING WITH DEALERSHIP SOON.. I FEEL THAT THE FIX FOR THIS IS GOING TO BE REMOVE FUSE FOR TRACTION CONTROL.....OR DISABLE TRACTION CONTROL SYSTEM.. THIS CAR IS A STICK SHIFT... I CAN SEE HOW ANOTHER 120 REPORTS ON THIS PAGE WITH AUTO TRANSMISSIONS, MAY BE THE SAME ISSUE..... *TR

STOP SAFELY NOW ERROR MESSAGE DISPLAYED ALONG WITH MULTIPLE OTHER ERROR MESSAGES (TIRE FAULT, ENGINE COOLANT ERROR, REAR PARKING SENSOR ERROR, ETC). CAR IS BRAND NEW AND UNABLE TO DRIVE. *TR

HAVE HAD 2 CLUTCHES PUT IN AND HAVE TAKEN TO DEALERSHIP NUMBER OF TIMES TO ADDRESS POOR ACCELERATION. I HAVE HAD ISSUES WITH VEHICLE FROM PURCHASING IT NEW TOLD DEALER I BOUGHT IT FROM IT RAN WRONG AND WAS TOLD THEY COULDN'T CHECK TIL VEHICLE HAD 10000 MILES. FEEL I'VE BEEN SOLD AN UNSAFE LEMON. WAS TOLD BY ONE SERVICE MANAGER TO FLOOR WHEN CAR GRABS FROM A STOP. ALSO SYNC SYSTEM WORKS INTERMITTENTLY.

TRAVELING STRAIGHT ON THE TOLL ROAD AT 70MPH (SPEED LIMIT) WITH THE CRUISE CONTROL ON THE BACK END OF THE VEHICLE STARTED FISH TAILING AND WENT OUT OF CONTROL INTO A GUARDRAIL WHICH TOTAL THE VEHICLE. THE VEHICLE WAS JUST PURCHASED A MONTH PRIOR. I WILL SUBMIT PHOTOS AND DOCUMENTS ON REQUEST.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DEPRESSING THE ACCELERATOR PEDAL AND ATTEMPTING TO DRIVE, THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DUAL CLUTCH TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED AND REPROGRAMMED THREE TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 11,000.

WHEN I TEST DRIVE I FELT THAT CAR FEELS DIFFERENT. THE TRANSMISSION WAS A BIT DIFFERENT. THE SALES PERSON TOLD ME THAT IT'S NORMAL, AND CAR LEARNING ME. IN MY IN NEXT HALF YEAR I START TO EXPERIENCE ROUGH, HARSH SHIFTING, JERKING, GRINDING NOISE, VIBRATIONS, SHUDDERING UPON TAKING OFF AND STOPPING. ALSO CAR WAS ROLLING BACK WHEN DRIVING UP HILL. I TOOK I TOOK MY CAR TO DEALERSHIP FOR REPAIRS. THEY REPLACE CLUTCH AND REPROGRAM MY TCM MODULE. FEW MONTHS LATER AFTER REPAIR CAR START TO HAVE SIMILAR PROBLEM LIKE THE PREVIOUS TIME PLUS ROUGH SHIFTING ON 1ST AND 2ND GEAR, GRINDING NOISE. MY BIGGEST FEAR WAS TO REAR END CAR IN FRONT ON ME OR GET INTRO ACCIDENT BECAUSE CAR WAS ROLLING FORWARD EVEN IF YOU PRESS BRAKE PEDAL. I TOOK MY CAR SECOND TIME TO THE DEALERSHIP. THEY KEPT MY CAR FOR TWO DAYS, AND THEY SAID THAT THAT IT'S NORMAL AND THEY ONLY REPROGRAM TCM. SURE THING EVEN AFTER THAT I DIDN'T SEE ANY IMPROVEMENT. CAR STILL ROLLING BACK HILL AND HAVE SAME ISSUES. SO I CALLED FORD CUSTOMER CENTER. AFTER TWO DAYS TALKING WITH THEM ON THE PHONE AND EXPLAINING THAT MY CAR ITS NOT SAFE TO BE USED ON THE STREET, AND PUT MY LIFE AND OTHER PEOPLE IN DANGER. I NEWER SIGNED UP FOR THAT. FORD REP TOLD ME THAT THEY CANT HELP ME AND THIS IS THE WAY TRANSMISSION WORK. SO PRETTY MUCH I AM STUCK WITH POUR ENGINEERED TRANSMISSION AND A CAR THAT ITS DANGEROUS ON THE ROAD.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, A FLAT BED TRUCK CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. AS A RESULT, THE CONTACT STATED THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT BUMPER DETACHED FROM THE VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51.

DURING DRIVING IN THE RAIN AND THE CAR HAD THE "STOP SAFELY" LIGHT COME ON AND IT STALLED IN THE MIDDLE OF THE ROAD. I HAD MY KIDS WITH ME AND TRAFFIC BEHIND ME WHEN THIS HAPPENED. THIS HAPPENED TWICE IN A MATTER OF COUPLE OF HOURS. IT AGAIN HAPPENED ON DECEMBER 3, AS I BRAKED AT A RED LIGHT. *JS

TRANSMISSION STARTED SHUDDERING NOT LONG AFTER PURCHASE. FORD ACTED LIKE THEY DID NOT KNOW ABOUT THESE PROBLEMS EVEN THOUGHT WE NOW FIND THAT THEY HAVE BEEN WELL DOCUMENTED FOR YEARS. MULTIPLE TRIPS TO 2 DEALERSHIPS HAVE NOT FIXED PROBLEM. THE SHUDDERING TAKES PLACE WHILE IN MOTION, SOMETIMES DRIVING STRAIGHT, OFTEN WHEN TURNING. LONGER TRIPS OR HILLY TERRAIN EXASPERATE PROBLEM. DRIVING IN WINTER CONDITIONS ( SNOW, ICE)MAKES IT DIFFICULT TO TELL IF IT IS THE TIRES OR TRANSMISSION THAT IS SLIPPING. VERY DANGEROUS DEFECT. DRIVERS AND PASSENGERS FEEL VERY UNSAFE IN THIS VEHICLE. WONDERING WHY NHTSA IS SO SLOW IN DEALING WITH THIS PROBLEM.

MY TRANSMISSION WILL SLIP OUT OF GEARS LOSE POWER WHILE ACCELERATING AND STOPS COMPLETELY WHEN THAT HAPPENS DEALERSHIP REPLACES TCM TWICE AND CLUTCH ONCE BUT THE JERKING GEARS SLIPPING OUT AND SUDDEN LOSS OF POWER HAS NEVER BEEN RESOLVED ALSO MY A/C LINES HAVE HAD HOLES RUBBED INTO THEM FROM SERPENTINE BELT ANOTHER PROBLEM IS ELECTRICAL THE SYNC AND RADIO STOPPED WORKING AT 30000 MILES WAS FIXED UNDER WARRENTY AND STOPPED WORKING AGAIN AT 70000 MILES TOLD NOT UNDER WARRENTY ANY MORE IT IS VERY DANGEROUS BECAUSE OUT OF NOWHERE THE SPEAKERS WILL CRACK AT FULL VOLUME STARTLING DRIVER. ANOTHER PROBLEM AT 40000 MILES A CAR PULLES INTO MY PATH CAUSING ME TO SLAM INTO THE SIDE OF THERE CAR AT 45 MPH WITH NO TIME TO STOP MY AIRBAGS DID NOT DEPLOY CAUSING ME TO SMASH FACE OF WINDSHIELD AND SEAT BELT WAS FASTENED TOLD DEALERSHIP ABOUT THIS THEY SAID THE CAR HAS A SMART AIRBAG THAT CALCULATES THE RATE OF DECELERATION OF WHEN TO DEPLOY AIRBAGS NOT SURE HOW 45 MPH TO 0MPH IS NOT ENOUGH DECELERATION.

BRAND NEW 2014 FORD FOCUS ELECTRIC - LESS THAN 200 MILES ON ODOMETER. DRIVING ON 35MPH ROAD DURING EVENING RUSH HOUR THE CAR SUDDENLY FLASHED A "STOP SAFELY NOW" WARNING ON THE DASH. AS I LOOKED FOR A PLACE TO PULL OVER THE CAR SHUT DOWN COMPLETELY (DASH GAUGES WENT DARK...ESTIMATED LESS THAN 10 SECONDS AFTER WARNING MESSAGE). FORTUNATELY I WAS ABLE TO COAST INTO A PARKING LOT BECAUSE I WAS AT SPEED BUT I LOST POWER STEERING. HEADLIGHTS FLICKERING, RELAYS CLICKING, ETC. I CALLED FORD ROADSIDE ASSISTANCE FOR A TOW. HAD THIS HAPPENED AT A FASTER SPEED ON A HIGHWAY, I OR OTHER DRIVERS COULD HAVE BEEN KILLED OR SEVERELY INJURED. FORD SUPPOSEDLY CORRECTED THIS DEFECTED IN EARLIER MODELS YEARS. AT THIS POINT I DO NOT FEEL SAFE DRIVING THE VEHICLE UNTIL I HAVE POSITIVE CONFIRMATION THE PROBLEM HAS BEEN IDENTIFIED AND CORRECTED. FORD IS GOING TO KILL SOMEONE IF THEY DON'T GET THIS CORRECTED! AT HTTP://WWW.MYFOCUSELECTRIC.COM/FORUM/VIEWTOPIC.PHP?F=15&T=900&SID=8BB1F29CEE82B54E62BB67213B1B3B1D&START=500 THERE ARE A STRING OF COMPLAINTS FROM FORD FOCUS ELECTRIC OWNERS ON THIS DANGEROUS DEFECT. *TR UPDATED 1/21/2016*JS

2014 FORD FOCUS SE HAS A HESITATION ON ACCELERATION (PERHAPS TRANSMISSION OR ENGINE COMPUTER) THAT HAS ON MULTIPLE OCCASIONS WHILE MERGING INTO HEAVY TRAFFIC, CREATING HAZARDOUS SITUATION. *MW THE CONSUMER STATED SEVERAL REPROGRAM FUNCTIONS WERE PERFORMED BY THE DEALER. THE CONSUMER STATED FREQUENTLY, ON A COLD START-UP, WHEN HE SHIFTED FROM REVERSE TO DRIVE THE VEHICLE HESITATED BRIEFLY AS IF IT WAS NOT IN THE CORRECT GEAR. *JB

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE AT A COMPLETE STOP, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED AND HESITATED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHEN THE CONTACT ACCELERATED FROM A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON TWO OTHER OCCASIONS TO BE REPROGRAMMED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED APPROXIMATELY 4-5 TIMES PER DAY. THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 15,290. UPDATED 01/10/17*LJ UPDATED 6/25/18*JB

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SHOOK WHILE DRIVING AT LOWER SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE FOOTHILL FORD DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING CLUTCH FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED TWICE UNDER WARRANTY; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT AND WAS ADVISED TO REFERENCE NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING) AS THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 08/23/17*LJ *TR

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE AND WAS UNABLE TO SHIFT INTO GEAR AT LOW SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BEN DAVIS FORD (LOCATED AT 400 S GRANDSTAFF DR, AUBURN, IN 46706, (260) 333-1716) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 43,000.

JERKS AT START, HEAVY SHUDDERS 10 T0 20, RPM PEAKS SUDDENLY; BUT CAR DOESN'T ACCELERATE (RPM DROPS DOWN QUICKLY AND CAR ACCELERATES) WHILE CRUISING AROUND 40 TO 45 CAR SHUDDERS AS IF CLUTCH IS SLIPPING WHEN TRYING TO ACCELERATE LIGHTLY; BUT DURING THIS TIME THE CAR DOESN'T ACCELERATE. TRIED MODIFYING DRIVING BY CHANGING EASING ACCELERATOR WHEN IT SEEMS TO SHIFT/ WHEN RPM DROPS FOR A SHIFT - DOESN'T HELP. DEALER HAS REPROGRAMMED AND THEN SUBSEQUENTLY CHANGED THE CLUTCH ASSEMBLY AND SEALS. DIDN'T HELP AND CAUSED THE PROBLEMS AT HIGHER SPEEDS. WILL TAKE BACK TO DEALER TO SEE WHAT ELSE CAN BE DONE

I WAS DRIVING THE VEHICLE WHEN THE "STOP SAFELY NOW" (SSN) FLASHED ON THE DASH AND THE CAR STARTED BEEPING. I SLOWED DOWN AND WAS ABLE TO GET OFF THE ROAD. THE CAR THEN DIED AND WAS INOPERABLE. I GOT OUT TO LOOK AROUND THE CAR AND MAKE SURE THERE WERE NO FLAT TIRES - EVERYTHING SEEMED FINE. AFTER A FEW MINUTES - I WAS ABLE TO START THE CAR AND IT WORKED AS USUAL. THE CAR SEEMED FINE SO I KEPT DRIVING IT WITHOUT INCIDENT UNTIL JANUARY 6TH, 2015 WHEN I WAS DRIVING THE 3 KIDS HOME FROM SCHOOL - THE BATTERY HAD 75% ON IT AND THE SSN FLASHED ON MY DASHBOARD. I SLOWED DOWN COMING TO A LIGHT - AND THE CAR WENT COMPLETELY DEAD - I TRIED TO MOVE IT OUT OF THE LANE TO THE SIDE OF THE ROAD - BUT THERE WAS NO POWER TO DO THAT. WE WERE STOPPED IN THE LANE OF A BUSY 4 LANE ROAD. THERE WAS NO WAY AROUND OUR CAR WITHOUT CARS MERGING INTO THE OTHER LANE. IT WAS VERY DANGEROUS AND UNSAFE FOR OUR FAMILY. I CALLED AAA TO HAVE THE CAR TOWED. I TRIED EVERY FEW MINUTES TO START THE CAR - BUT IT WOULDN'T WORK. FINALLY AFTER 15 MINUTES - I STARTED THE CAR AND IT ACTED AS IF NOTHING WAS WRONG. I DROVE THE CAR TO THE DEALER AND THEY SAID THE CODE POA0A: 01-08-PCM SHOWED - THEY RESET IT AND SAID NO NEW CODE CAME UP WHEN THEY TEST DROVE IT. NOW A WEEK LATER - I AM DRIVING THE CAR ON 1/14/15 AND THE SSN COME ON AGAIN. I SLOW DOWN - THE CAR WON'T MOVE OR RESTART. I WAIT 10 MINUTES. THE CAR STARTED AND I DROVE IT BACK TO THE DEALER - THE SAME CODE APPEARED. THEY RESET IT - BUT NOW WANT TO KEEP THE CAR UNTIL THEY CAN GET IT TO STALL ON THEM. THERE IS VERY LITTLE TIME FROM WHEN THE SSN FLASHED AND BEEPS TO PULL OF THE ROAD AND GET OUT OF HARMS WAY. THE LAST 2 TIMES IT HAPPENED I WAS STUCK IN THE LANE OF TRAFFIC AND COULD NOT MOVE THE CAR. *TR

TL*THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE DRIVER SIDE AIR BAG DEPLOYED AND CAUSED THE CONTACT TO CRASH INTO THE SIDE OF A BRIDGE. THE CONTACT MENTIONED THAT IT FELT AS IF THE BRAKES FAILED AS WELL. THE CONTACT SUSTAINED MINOR INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS UNKNOWN.

TOOK MY CAR TO THE FORD DEALERSHIP, FOR THE 5TIMES . TO BE LOOKED AT AGAIN FOR ALL THE PROBLEMS I AM HAVING AND THEY STATED THEY FOUND THE PROBLEM, LIKE EVERY TIME, WITH THE SHUDDERING AND HESITATION I WAS EXPERIENCING. THEY HAVE REPROGRAMMED, AND REPLACED THE CLUTCH AND COMPUTER AND ASKED THAT I DRIVE IT AGAIN FOR A BIT AND SEE IF THE PROBLEM RETURNS. THE PROBLEMS STILL REMAINS THE SAME, WITH NO HELP FROM DEALERSHIP, THEY JUST KEEP MAKING EXCUSES, REFUSING TO FACE THE PROBLEM, THEY TOLD ME AFTER MY 5TH TRIP AND WAIST OF TIME TO THINK ABOUT A NEW CAR, MY CAR IS BARELY EVEN 11 MONTHS OLD. THE LAST TIME IT WAS SERVICE THEY DIDN'T EVEN PUT BACK IN THE OIL PLUG, FOR AN OIL CHANGE I DIDN'T EVEN RECEIVE, MY CAR IS WORST EVERYDAY, I HAVE BOUGHT 4 VEHICLES MFRI! THIS DEALERSHIP AND IF THEY DON'T FACE THE FACTS AND FIX IT ITS GOING TO BE MY LAST , I CAN'T DEPEND ON MY CAR , I DON'T WANT TO BE STRANDED AND THE SAFETY HAZARDS FOR THESE SAME ISSUES ARE RIDICULOUS, I SHOULD NOT HAVE TO FEEL THREATENED OR AFRAID TO DRIVE MY OWN CAR . EVERYTIME I START !Y CAR AND START TO GO , I HAVE TO WORRY IF !Y CAR IS GOING TO GET STUCK IN GEAR AND ACCELERATE OR NOT STOP AT ALL, RESULTING IN AN ACCIDENT OR WORSE. *TR

THREE SEPARATE TIMES WHILE BACKING UP FROM PARKING SPACES AND WHILE PULLING FORWARD, THE STOP SAFELY NOW LIGHT CAME ON AND THE CAR LOST ALL POWER. I WAS ABLE TO RESTART AND DRIVE NORMALLY BUT HAVE HEARD OF THIS CONDITION HAPPENING WHILE AT SPEED. CAR IS IN DEALERSHIP FOR REPLACEMENT OF HIGH VOLTAGE WIRING HARNESS. *JS

THE VEHICLE LURCHES RAPIDLY AFTER NEARLY STALLING WHEN TRANSITIONING BETWEEN 1ST AND SECOND GEAR AND IT NEARLY CAUSED ME TO REAR-END A DRIVER IN FRONT OF ME. I HAVE A GREAT FEAR OF THIS HAPPENING AGAIN. *TR

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND ACCELERATED IN EXCESS INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.

THE FORD FOCUS HAS HAD SHIFTING ISSUES SINCE FIRST PURCHASED. FORD PERFORMED A REPROGRAMMING OF THE COMPUTER MODULE, DID NOT SOLVE THE PROBLEM. FORD REPAIRED THE CLUTCH AND IT SEEMED TO SOLVE THE PROBLEM FOR A FEW MONTHS. THE SLUGGISH SHIFTING REAPPEARED A FEW MONTHS AFTER THE REPAIR CONDUCTED ON BATTLEFIELD FORD (VA). TOOK THE VEHICLE TO TED BRITT, FORD CHANTILLY VA, ACCORDING TO THE TECHNICIAN THE PROBLEM COULD NOT BE REPLICATED. "FORD STATES THAT SOME SHIFTING LAG IS ACCEPTABLE" OF CONCERN IS THAT I'VE OWNED A FORD, RANGER/FUSION/EXPLORER/ FORD FUSION HYBRID, NONE OF THESE VEHICLES HAVE THIS ISSUES WITH SHIFTING. ITS FORD GOING TO WAIT UNTIL SOMEONE GETS SERIOUSLY HURT? *TR

STOP SAFELY NOW ERROR MESSAGE APPEARS WHEN TRYING TO START THE CAR, OFTEN. THE ERROR DISABLES THE CAR. SOMETIMES THE CAR WILL WORK IMMEDIATELY AFTER RESTARTING AND SOMETIMES I JUST HAVE TO TRY AGAIN LATER IN THE DAY AFTER FINDING ALTERNATIVE MODES OF TRANSPORTATION FOR THE TIME BEING. MOST OFTEN OCCURS WHEN CONDITIONS OR DAMP LIKE EARLY MORNING OR FOLLOWING RAIN.

WHILE EXITING THE FREEWAY THE "STOP SAFELY NOW" WARNING LIGHT ILLUMINATED AND THE ELECTRIC DRIVE MOTOR LOST POWER. AFTER APPROXIMATELY 5 MINUTES THE CAR POWER RESTORED AND I WAS ABLE TO COMPLETE MY COMMUTE. FORD HAS NOT GIVEN ME A REASON FOR THE FAILURE YET. *TR

I PURCHASED MY FIRST BRAND NEW 2014 FORD FOCUS ABOUT THE END OF SEPTEMBER 2013. BEING THAT I WAS DRIVING A PRIOR CLUNKER AND THEN I STARTED TO DRIVE THIS NEW FANCY AND EXCITING CAR, I FIGURED I WASN'T TOO FAMILIAR WITH DRIVING SOMETHING NEW! AS SOON AS I DROVE IT THE TRANSMISSION OR AS I SAY THE FRONT OF THE CAR WOULD DO A JERKING ALMOST LIKE A WHIPLASH TYPE MOVEMENT NO MATTER WHAT SPEED I WAS DRIVING. I TOOK THE CAR INTO THE DEALERSHIP AND THEY TELL ME THAT IT NEEDS TO UPDATE THE COMPUTER SOFTWARE. I IMMEDIATELY HAVE THE SAME ISSUES AFTER THAT CAR WAS RETURNED BACK TO ME AND WHEN I TOOK IT IN THIS TIME THEY NOW TELL ME I BROKE THE CVT/ OR THE CLUTCH? THIS CAR WAS SOLD AS AN AUTOMATIC BUT I LATER FIND OUT THAT IT SHIFTS LIKE A MANUAL TO SAVE ON GAS??? I WOULD HAVE NEVER PURCHASED THIS VEHICLE IF I WAS AWARE OF THIS DETAIL. MY HUSBAND IS NOW TERRIFIED FOR ME TO DRIVE THE CAR. I'M BEYOND DISAPPOINTED IN FORD AND ITS IGNORANCE TO KNOWINGLY PLACE THE PUBLIC IN A POTENTIAL DANGEROUS SITUATION AND A FINANCIAL PROBLEM AS WELL. ALL MY HUSBAND AND I TRULY WANT IS TO BE PLACED IN A SAFE VEHICLE, ESPECIALLY SINCE WE HAVE POURED OUR HARD EARNED MONEY INTO A TRUSTED COMPANY THAT IS DOING A GOOD JOB WITH PROMOTING A TERRIBLE REPUTATION THUS FAR. *TR

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE AT A STOP, THE VEHICLE SHOOK WHEN THE ACCELERATOR PEDAL WAS APPLIED. IN ADDITION, THE VEHICLE JERKED BEFORE ACCELERATING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO RESET THE COMPUTER AND REPLACED THE FUEL MODULE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,200.

VEHICLE FAILS TO ACCELERATE (EVEN THOUGH RPMS RISE) UPON TAKE OFF UNTIL AUTOMATIC TRANSMISSION KICKS IN...IT THEN SHUDDERS AND FAILS TO ACCELERATE WHEN HILL CLIMBING, ALSO NOTE THAT ITS AN AUTOMATIC TRANSMISSION THAT ROLLS BACKWARDS ON ANY DEGREE OF INCLINE. WHEN I BROUGHT THESE ISSUES UP TO THE DEALERSHIP RIGHT AFTER WE PURCHASED IT I WAS TOLD THIS WAS "NORMAL" FOR THIS TRANSMISSION. IT CONTINUES TO GET WORSE AND IS BECOMING DANGEROUS WHEN TRYING TO ACCELERATE THROUGH AN INTERSECTION OR ON A HIGHWAY. WE ARE NOW AT 21000 MILES AND AFRAID TO DRIVE IT. BROUGHT IT UP TO THE DEALER AGAIN AND WAS TOLD THERE WAS A "WARNING MESSAGE" ABOUT THIS PROBLEM BUT NO RECALL HAS BEEN ISSUED.

AUTOMATIC TRANSMISSION. CAR STUTTERS DURING WHEN YOU TRY TO QUICKLY ACCELERATE. WHEN TRYING TO ACCELERATE FROM FIRST GEAR INTO A TURN OR MERGING THE VEHICLE LOSES POWER AND HAS ALMOST CAUSED ME TO BE HIT SEVERAL TIMES SINCE PURCHASING IT. DRIVING IN URBAN AREAS IS A LOT OF TROUBLE AS YOU NEED TO QUICKLY GET YOURSELF ONTO THE STREETS BUT THE VEHICLE FAILS TO PERFORM LEAVING ME HAVING TO VERY SLOWLY ACCELERATE OUT OF FIRST GEAR AS TO NOT HAVE IT COMPLETELY LOSE POWER. THIS TRANSMISSION IS JUNK.

VEHICLE SHUDDERS, SHAKES AND HESETATES ON ACCELERATION. VEHICLE HAS ALSO LURCHED FORWARD WHEN COMING TO A STOP. TRANSMISSION SOUNDS LIKE IT IS COMING APART AND READY TO FALL OUT OF THE CAR!

FORD'S RECALL CAMPAIGN NUMBER 13S09 ONLY ADDRESSED CERTAIN MODELS PRODUCED THRU LATE 2013, HOWEVER MY CAR WAS PRODUCED IN 3/2014 AND DISPLAYED THE SAME ISSUE. I'VE EXPERIENCED TWO OCCASIONS WHERE THE CAR LOST POWER AND DISPLAYED THE "STOP SAFELY NOW" WARNING MESSAGE ON CLUSTER. THE FIRST HAPPENED ON 11/7/14 WHILE STOPPED AT A STOP SIGN. TOOK IT TO FORD DEALER WHO CLEARED CODE AND STATED IT'S IS FINE. IT HAPPENED AGAIN ON 11/13/14 WHILE DRIVING UP ON MY DRIVEWAY. BOTH TIMES, THE CAR WORKED AGAIN AFTER TURNING IT OFF AND WAITING ABOUT 5 MINS. *TR

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HESITATION, JERKING, AND SHUTTERING WHILE BEING OPERATED AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A SHUTTERING TRANSMISSION. THE REMEDY WAS NOT PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 10.

TRANSMISSION SHUDDERS, SLIPS AND HAS UNEVEN ACCELERATION WHEN THE VEHICLE IS IN MOTION AT SPEEDS BETWEEN 10MPH TO 50 MPH.

The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as intended and the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to the dealer, where the TCM module was reprogrammed; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that two clutches needed to be replaced inside the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

IN TRAFFIC MY CAR MOVED TOO SLOW THEN TOO FAST AND IT FELT LIKE I WAS LOSING CONTROL OF IT. IT WAS JOLTING FORWARD THEN BACKWARD. A LIGHT CAME ON THE DASH SAYING FAULTY TRANSMISSION SERVICE NOW. I HAD ONLY 3 BLOCK TO DEALERSHIP TO GO AND THE CAR ALMOST CUT OUT THE WHOLE TIME. THEN IT WOULD NOT GO IN REVERSE, DEALERSHIP (NORRIS FORD) REPROGRAMMED THE CAR. I DROVE THE 1 MILE HOME IN SMOOTHNESS, BUT NOTICED WHEN I GOT HOME THE CLOCK WAS NO LONGER WORKING. IN THE MORNING I SAW THE DATE AND CLOCK BOTH WERE WRONG AND THEY WOULD NOT RESET. SO I CALLED DEALERSHIP AND WAS TOLD TO BRING IT BACK. ABOUT 7 BLOCKS FROM THE DEALERSHIP I HAD TO STOP FOR RED LIGHT AND WHEN I TOUCH LIGHTLY ON THE GAS PEDAL THE CAR JOLTED ACROSS THE STREET! AGAIN I WAS LOSING CONTROL OF THE CAR. I TOLD THE SERVICE DEPARTMENT AND THIS TIME THEY CHANGED THE CLUTCH. I AM SCARED TO DRIVE MY BRAND NEW FORD FOCUS FOR FEAR OF IT STOPPING IN TRAFFIC NOW. I HAVE ONLY OWNED THIS CAR 3 MONTHS AND IT HAD 172 MILES ON IT WHEN I BOUGHT IT THAT WERE SUPPOSE TO HAVE BEEN TEST DRIVING MILES I ONLY ADDED 273 MILES BEFORE THE FIRST INCIDENT. I FEAR FOR MINE AND OTHERS SAFETY WHEN I DRIVE NOW. YES I DROVE THE CAR SINCE THE REPLACED CLUTCH AND RIGHT NOW AFTER 20 MILES OF DRIVING IT SEEMS OK BUT IF THE SAME KIND OF CLUTCH WAS PUT BACK INTO THE CAR I FEAR IT WILL HAPPEN AGAIN. TOTAL MILES ON MY CAR NOW IS ONLY 486. *TR

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD HESITATE TO ACCELERATE AND THE TRANSMISSION WOULD SLIP. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CRANK HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.