2010 Ford Fusion Complaint Log

NO CRASHES OR INJURIES YET! I DRIVE A 2006 FORD FUSION>>> WELL DRIVING DOWN THE HIGHWAY WHILE ON CRUISE CONTROL THE CRUISE CONTROL TOTALLY STOPS AND IT THE SPEED WHEN FROM 70 DOWN TO I DON'T KNOW WHAT RIGHT AWAY.. THE REASON I DON'T KNOW IS BECAUSE THE ODOMETER ERROR CAME UP CAUSING THE SPEEDOMETER TO STOP WORKING. AND TO ADD TO THE CONFUSION... THE STARTER STOPPED WORKING... ALL THIS HAPPENED ON THE DAY MY DAD DIED LEAVING ME WITHOUT A CAR TO SEE MY FAMILY WHICH LIVE 200 MILES AWAY... *TR

WE HAVE A 2010 FORD FUSION S. WE BOUGHT IT IN MAY AND IT HAVE A STARTING UP PROBLEM. WHEN YOU TRY TO START IT (AFTER HOLDING THE KEY IN THE ON POSITION FOR LIKE 3 SECONDS...AS IT SHOULD BE) , IT DOESN'T START AND THEN AFTER LETTING THE KEY "GO", THE CAR KEEPS TRYING TO START HIMSELF UP. THIS MAKES A WEIRD NOISE OFFCOURSE....AND THEN YOU HAVE TO QUICKLY TURN DOWN THE KEY TO THE OFF POSITION FOR IT TO STOP TRYING . THIS MORNING WAS THE FIFTH TIME ALREADY THIS HAPPENED. THE LAST TIME I HAD TO TRY 3 TIMES BEFORE FINALLY GETTING THE CAR TO START UP. THIS CAR WILL BE GOING TO THE SERVICE/REPAIR DEP. SOON AT THE DEALER. I CAN'T BELIEVE THESE PROBLEMS OCCURS ALREADY , AND THE CAR IS ONLY 5 MONTHS OLD ! *TR

ON OCT 24, 2010 WHILE DRIVING APPROXIMATELY 75-80 MPH (LEFT LANE) OF A MAJOR FREEWAY, TACHOMETER REVVED TO 4,000 RPM AND STUCK THERE. VEHICLE RPM'S WOULD NOT GO UP OR DOWN AND TRANSMISSION APPEARED TO BE SLIPPING IN 6TH GEAR. THIS INCIDENT OCCURRED AT 27,522 MILES. MANAGED TO GET CAR TO SIDE OF ROAD, WHERE RPM'S RETURNED TO NORMAL FOR IDLING CONDITION. AT THIS POINT, THE LITTLE "WRENCH" LIGHT APPEARED ON THE DASH. THE CAR WAS SHUT OFF AND RESTARTED IN AN ATTEMPT TO RESET THE CODE. ALL APPEARED WELL, AND I PROCEEDED TO RE-ENTER THE FREEWAY. AT APPROXIMATELY 27,533 MILES (11 MILES LATER), THE VEHICLE EXPERIENCED THE SAME THING. PLEASE NOTE THAT ON JUNE 14, 2010 THE VEHICLE WAS TAKEN TO DEALERSHIP AND THE "CUSTOMER SATISFACTION PROGRAM (PROGRAM NUMBER 10B15) WAS PERFORMED ON VEHICLE (MILEAGE: 19,936 MILES). AS IT APPEARS THAT SOMETHING IS MAJOR WRONG WITH THIS TRANSMISSION, THE VEHICLE WAS ONCE AGAIN TAKEN TO THE DEALERSHIP (OCT. 29, 2010: MILEAGE: 27,760 MILES) TO HAVE THIS ISSUE RE-EVALUATED. AT THIS TIME, THE DEALERSHIP PERFORMED TSB 10-21-9. THERE WAS A NOTICEABLE DIFFERENCE IN THE SHIFT QUALITY OF THE VEHICLE. THIS SAME PROBLEM OCCURRED AGAIN ON DEC. 1, 2010 (MILEAGE: 30,138 MILES) WHILE DRIVING 70 MPH; THE TRANSMISSION APPEARED TO SLIP AND RPM'S REVVED UP TO 4,000 RPM. THE VEHICLE HAS NOT BEEN TAKEN BACK TO THE DEALERSHIP AT THIS TIME AS PROBLEM IS NOT REPRODUCIBLE AND IS UNPREDICTABLE. THIS IS A POTENTIAL SAFETY HAZARD AS TRANSMISSION COULD FAIL AT ANY TIME WHILE TRAVELING ON THE FREEWAY. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE REAR TIRE STUDS FRACTURED SEVERAL TIMES AND WERE REPLACED YET THE FAILURE CONSISTENTLY RECURRED. THE DEALER ADVISED THAT THE FAILURE WAS NOT COMMON FOR A VEHICLE WITH SUCH LOW MILEAGE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 7,500.

THIS VEHICLE HAS BEEN SERVICED NINE TIMES AT DEALER WITH SYMPTOMS OF TRANSMISSION SLIPPING BETWEEN 2ND AND 3RD GEAR. IT CONTINUES TO DO THE SAME WITH HARSH TRANSMISSION ENGAGEMENTS, SLIPPING CAUSING RPM'S GREATER THAN 5000. A VEHICLE EVENT RECORDER WAS INSTALLED INTO THE VEHICLE AND PROBLEM IDENTIFIED. VALVE BODY HAS BEEN CLEANED, NEW TRANSMISSION SOLENOID, "RE-FLASHED" 2 TIMES WITH NO CHANGES. FORD CUSTOMER SERVICE INVOLVED FROM BEGINNING. AT ONE POINT RECEIVED CALL FROM CUSTOMER SERVICE DISTRICT MANAGER STATING IT IS "NORMAL" FOR THE CAR TO SHIFT THIS WAY AND THERE IS NO PROBLEM EVEN AFTER THE PROBLEM HAS BEEN IDENTIFIED. THIS CONTINUES TO BE A HUGE SAFETY ISSUE AS THE CAR SLIPS AT ANY TIME IN ANY TRAFFIC. THERE HAS NOT BEEN A SOLUTION TO FIX THIS PROBLEM NOR ANY GUARANTEE. SOMETHING HAS TO BE DONE TO FIX THE PROBLEM THAT AFFECTS MANY OWNERS WITH THIS 6 SPEED AUTOMATIC TRANSMISSION. PREVIOUS COMPLAINT ODI 10369166.

BROKEN WHEEL STUDS 2010 FUSION 2 BROKE OCT 2010 LEFT REAR WHELL REPLACE 2-8-11 NOTICED 1 MISSING PASSENGER FRONT 1 MISSING DRIVER REAR. DELAER WILL NOT REPLACE ALL AS I REQUESTED FOR SAFETY. UPDATED 02/11/11 *BF UPDATED IVOQ 03/16/11 *TR

PURCHASED A NEW 2010 FORD FUSION SE, 4 CYL WITH 6 SPEED AUTO TRANS. TRANSMISSION STARTED SLIPPING WITHIN 2 MONTHS OF PURCHASE. THE CAR HAS BEEN TAKEN BACK TO DEALER 3 TIMES. 10/12/10 AT DEALER-THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. 2ND TIME 10/25/10 DROPPED CAR OFF AT DEALER. SAME PROBLEM, TRANSMISSION SLIPPING BETWEEN 2ND AND 3RD GEAR-SAFETY ISSUE WITH PULLING OUT ON BUSY STREETS. DEALER PERFORMED "REINSTALL VALVE BODY CODES AND CLEAR TCM. LEARN ROAD TEST PERFORMED." THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. END OF NOVEMBER WIFE AND KIDS IN CAR AND SLIPPED BETWEEN 2ND AND 3RD GEAR ON WHILE ON BUSY ROAD-HUGE SAFETY CONCERN DUE TO ALMOST REAR-ENDED. TOOK CAR BACK TO DEALER ON 11/29/10 WITH THE SAME PROBLEM. DEALER KEPT FOR SEVERAL DAYS BUT "COULD NOT DUPLICATE THE PROBLEM." I HAVE CONTACTED FORD MOTOR COMPANY SEVERAL TIMES AND SPOKE WITH CUSTOMER SERVICE. THEY HAVE DOCUMENTED THESE COMPLAINTS ALSO. THIS IS A MAJOR SAFETY ISSUE AS THIS PROBLEM CAN HAPPEN AT ANY TIME. I DOES NOT HAPPEN EVERYDAY, BUT THE LAST TIME WAS ON A BUSY ROAD AND COULD HAVE BEEN INVOLVED IN AN ACCIDENT DUE TO MECHANICAL FAILURE. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT IN COLD OR SNOWY WEATHER, THE BRAKES WOULD EXHIBIT A GRINDING AND AN INCREASE IN STOPPING DISTANCE. THE CONTACT BELIEVED THAT THE VEHICLE WAS NOT DESIGNED FOR THE CLIMATE IN WHICH HE RESIDED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FAILURE WAS BECAUSE OF THE WEATHER CONDITIONS. THERE WERE NO REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 24,000.

WITHIN TWO WEEKS OF THE APRIL, 2010 PURCHASE DATE, WE NOTICED TRANSMISSION PROBLEMS IN OUR 2010 FORD FUSION (6F35 TRANSMISSION) ON A COLD START, NAMELY ROUGH SHIFTING, TRANSMISSION SLIPPING, ENGINE REVVING EXCESSIVELY BUT THE CAR NOT ACCELERATING, AND THE VEHICLE LURCHING FORWARD BEFORE SLAMMING INTO GEAR. NORMALLY, AFTER THE ENGINE WARMS, THE TRANSMISSION SMOOTHES OUT AND WE DO NOT EXPERIENCE FURTHER PROBLEMS THAT DAY. HOWEVER, ONE EPISODE, WHICH RECENTLY OCCURRED AFTER WE HAD DRIVEN THE CAR CONTINUOUSLY FOR 180 MILES, LEADS US TO BELIEVE THAT WE SIMPLY CANNOT TRUST THE VEHICLE TO TRANSPORT US SAFELY. WHEN WE TOOK OFF IN HEAVY TRAFFIC AFTER STOPPING FOR A RED LIGHT, THE TRANSMISSION SEEMED TO SHIFT INTO NEUTRAL. AFTER SEVERAL SECONDS, THE CAR SLAMMED INTO GEAR. WE WERE LUCKY TO AVOID BEING HIT FROM THE REAR. THE VEHICLE HAS BEEN IN FOR MULTIPLE TRANSMISSION REPAIR ATTEMPTS--INCLUDING PCM REPROGRAMMING, REPLACEMENT OF VALVE BODY, AND REBUILDING THE TRANSMISSION. ON THE LAST REPAIR ATTEMPT, FORD BROUGHT IN A FIELD SERVICE ENGINEER WHO AGAIN "CAPTURED" THE PROBLEM. YET THE FLARING CONTINUES. WE CAN REPLICATE IT EVERY DAY BY DRIVING THE VEHICLE COLD AND ACCELERATING NORMALLY FROM 0 TO 55 MPH ON THE FIRST SHIFTING SEQUENCE. WE ARE CONVINCED THAT A MAJOR DESIGN FLAW EXISTS IN THE TRANSMISSION OF THE 2010 FORD FUSION. FORD NEEDS TO ADDRESS THIS SERIOUS SAFETY ISSUE IMMEDIATELY! *TR

TAKATA RECALL. I'VE FILED A CLAIM, ODI#10947955, BUT HAVE HAD NO RESPONSE FROM ANYONE.

TAKATA RECALL, MY VEHICLE IS A 2010 FORD FUSION WITH THE TAKATA AIRBAG RECALL NOTICE. THE VEHICLE IS 9 YEARS OLD AND I HAVE NOT RECEIVED A NOTICE TO HAVE ANY RECALL WORK DONE TO FIX THIS PROBLEM. FORD IS STILL BUILDING NEW VEHICLES BUT NOT ADDRESSING A SERIOUS SAFETY RECALL. SO BASICALLY NOTHING HAS HAPPENED TO FIX THE PROBLEM!

YESTERDAY (4DEC2011) I WAS ROTATING MY TIRES WHEN ONE OF THE LEFT FRONT WHEEL STUDS ON MY 2010 FORD FUSION BROKE OFF INSIDE OF THE LUG NUT. IT WAS OBVIOUSLY WEAK FOR A WHILE AND FINALLY BROKE WHEN PRESSURE WAS APPLIED FROM THE TIRE IRON. MY CURRENT MILEAGE IS APPROXIMATELY 48000. THIS FOLLOWS A SIMILAR INCIDENT THAT OCCURRED ON 28SEP2010 WHERE ONE OF THE RIGHT FRONT WHEEL STUDS BROKE OFF AT APPROXIMATELY 13,500 MILES. 2 OF THESE FRACTURES IN LESS THAN 2 YEARS IS UNACCEPTABLE. THERE IS NO SIGN OF RUST/WEAR OR TEAR ON ANY OF THE STUDS. I ALSO NOTICED TODAY THAT THE NTSB IS ALREADY LOOKING INTO SIMILAR INCIDENTS THROUGH AN ENGINEERING ANALYSIS. THE POTENTIAL FOR DANGER OF A WHEEL FLYING OFF A CAR AT A HIGH RATE OF SPEED IS QUITE HIGH AND A RECALL SHOULD BE ANNOUNCED. *TR

MY 2010 FORD FUSION SEL IS IN THE SHOP FOR THE 4TH TIME DUE TO TRANSMISSION ISSUES. THE FIRST TIME WAS BASED ON MY OBSERVATION THAT SOMETHING WAS WRONG WITH THE REVERSE GEAR. THE DEALER COULD FIND NOTHING. THEN SEVERAL WEEKS LATER WE RECEIVED A SERVICE BULLETIN THAT SOMETHING NEEDED TO BE REPROGRAMMED TO FIX A REVERSE ISSUE--SURPRISE! 2ND VISIT TO SERVICE. SINCE THEN, THE TRANSMISSION HAS HAD HARD SHIFTS FROM 2ND TO 3RD (AROUND 25 MPH) AND SOMETIMES IT FEELS LIKE THE GEARS ARE SLIPPING. WAS IN SHOP FOR THE 3RD TIME FOR 5 DAYS BUT "THEY COULD NOT RE-CREATE THE PROBLEM", CAR RETURNED AND THE SAME PROBLEM HAS CONTINUED. TODAY, THE CAR STOPPED ACCELERATING WHILE ON THE ROAD, STARTED TO IDLE ROUGHLY AND "SHUDDER" AND THEN THE WRENCH LIGHT CAME ON. DEALER CLAIMS IT IS A DEFECTIVE THROTTLE BODY. *TR

WHILE TRAVELING IN MY NEW FORD FUSION APPROXIMATELY BETWEEN 55 - 60 MPH ON THE EXPRESSWAY, WITHOUT ANY WARNING MY CAR SPEED DROPPED INSTANTLY FROM 55-60 MPH DOWN TO 5 MPH, AT THE SAME TIME THE WRENCH ON THE DASHBOARD ILLUMINATED. UNABLE TO ACCELERATE I IMMEDIATELY HIT MY HAZARDS BARELY MAKING IT ACROSS TWO LANES TO THE SHOULDER AND TO SAFETY, I TURNED THE CAR OFF, AND THEN BACK ON, ALL SEEM WELL. THANK GOD, THE TRAFFIC WAS NOT HEAVY. I TOOK THE CAR TO FORD, AFTER ONLY ONE DAY IN THE SHOP I WAS INFORMED, THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THAT IT WAS HOOKED TO AND TESTED WITH THE DIAGNOSTICS MACHINE. I WAS TOLD THAT MAYBE IT WAS JUST A GLITCH, OR FLUKE, RELUCTANT, I ACCEPTED MY CAR BACK. BUT, NEEDLESS TO SAY EXACTLY ONE WEEK LATER IT HAPPENED AGAIN, THIS TIME I WAS ON THE ENTRANCE RAMP TO A VERY CROWDED EXPRESSWAY, TRAVELING APPROXIMATELY 30 MPH, SPEED SUDDENLY DROPPED TO LESS THAN 5 MPH, ACCELERATION WAS NOT POSSIBLE WRENCH LIGHT ILLUMINATED. NEXT MORNING BACK IN FORDS SHOP. AFTER HAVING MY CAR FOR EIGHT DAYS AND 40+ MILES ADDED TO MY FORD FUSION I WAS INFORMED THAT THE PROBLEM COULD NOT BE DUPLICATED. I CONTACTED FORD CUSTOMER SERVICE AND VOICED MY CONCERN, ONE DAY LATER I WAS INFORMED MY CAR WAS READY AND THAT THE PROBLEM WAS IDENTIFIED, AND THE THROTTLE HAD TO BE REPLACED. *TR

MY FUSION HAS MULTIPLE ISSUES. THE FIRST BEING A STALLING ISSUE WHEN SITTING AT A STOP, WHEN YOU PRESS THE ACCELERATOR THE CAR JUST DIES. IT HAS DONE THIS TO ME MULTIPLE TIMES THE LATEST BEING WITH MY WIFE WHO NOW REFUSES TO DRIVE THE CAR. IT DOESN'T POST A CODE AND STARTS RIGHT UP; WITH NO CODE THE FORD SAYS THEY CANNOT HELP. THE SECOND ISSUE IS TERRIBLE SHIFTING AND VERY SLOW RESPONSE TO THROTTLE MOVEMENTS. THE SHIFT FROM 1ST GEAR TO 2ND HAS BEEN VERY BAD; FORD HAS FLASHED THE COMPUTER MULTIPLE TIMES WHICH DID NOTHING. FORD SAYS WITHOUT A CODE THEY ARE NOT ABLE TO HELP. THIS HAS BEEN AN ISSUE WITH THE CAR FROM DAY 1. THIRD ISSUE IS WHEN YOU ARE ACCELERATING AND HAVE TO HIT THE BRAKES, WHEN YOU GET BACK ON THE GAS THE CAR ACTS AS IF THE MOTOR WAS TURNED OFF. YOU HAVE TO PUSH THE ACCELERATOR TO THE FLOOR TO GET IT TO RESPOND. I HAVE ALMOST BEEN HIT MULTIPLE TIMES DUE TO THIS ISSUE. AGAIN NO CODE SO FORD SAYS THEY CANNOT DO ANYTHING. *TR

2010 FORD FUSION REFERENCE ODI # 10351655 SINCE THE FIRST REGISTERED COMPLAINT OF ROUGH AND ERRATIC SHIFTING (ODI 10351655) MY TRANSMISSION HAS COMPLETELY FAILED. THE FORD SERVICE MANAGER WHERE WE ARE WAITING REPAIR SAID HE HAD NOT SEEN ONE IN SUCH A PHYSICAL STATE, ANYTHING THAT COULD HAVE MELTED WAS MELTED. FORD HAS A PROBLEM WITH THIS TRANMISSION AS IT IS RECOMMENDED FOR RECREATIONAL TOWING. THE UNIT HAD BEEN ADJUSTED AND "FIXED" TWICE BEFORE ACCORDING TO FORD SPECIFICATIONS AND THE INFORMATION IN BULLITEN (FORD TSB 09-20-13) WAS FOLLOWED. WHILE TRAVELING AT A SPEED OF APPROXIMATELY 62 MPH THE TRANSMISSION MALFUNCTIONED AND BECAME TOTALLY DISABLED. IF WE WEREN'T TOWING THIS VEHICLE SECURELY BEHIND A MOTORHOME BUT RATHER DRIVING AT THAT RATE AND THE CARS TRANSMISSION SELF-DESTRUCTS WHAT POSSIBLE DAMAGE TO LIFE AND PROPERTY MIGHT HAVE OCCURRED???? THIS FAULTY TRANSMISSION IS NOT THE ONLY ISOLATED INCIDENT! OTHER DEALERS HAVE BEEN WAITING FOR WEEKS FOR REPLACEMENT PARTS TO REBUILD TRANSMISSIONS AS A REMEDY TO THE PROBLEM. I'VE BEEN ASSURED THAT I WILL BE RECEIVING ANOTHER TRANSMISSION (POSSIBLY A REMANUFACTURED UNIT) THAT HAS RECEIVED MODIFICATIONS FOR FLAT/ RECREATIONAL TOWING. I WOULD HOPE YOUR AGENCY INVESTIGATES THIS SITUATION THOROUGHLY BEFORE ANYONE IS SERIOUSLY INJURED OR KILLED AS A RESULT OF A MALFUNCTIONING TRANSMISSION IN THE FORD FUSION AND 2009-2010 ESCAPE ALONG WITH THE MERCURY 2010 MILAN AND 2009-2010 MARINER. I WAS ALSO LEAD TO BELIEVE THAT FORD HAD DISTRIBUTED INFORMATION THROUGH THEIR FMC DEALER NETWORK CONCERNING THE REMANUFACTURED TRANSMISSION UNITS THAT HAD BEEN MODIFIED FOR FLAT TOWING. IF THIS INFORMATION IS NOT RELEASED PUBLICALLY ANYONE IS AT RISK, WHETHER DRIVING THE VEHICLE OR TRAVELING ON THE ROADWAYS ALONG WITH VEHICLES THAT HAVE THE DEFECTIVE TRANSMISSIONS. PLEASE CONTACT ME AT [XXX] REGARDING THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING AT ANY SPEED THE CONTACT NOTICED THAT THE HEAD REST WAS CAUSING HEADACHES AND BACK PAINS DUE TO THE FORWARD LEANING POSITION OF THE HEAD REST. THE CURRENT AND FAILURE MILEAGES WERE 400. UPDATED 12/23/10*LJ UPDATED 01/04/11

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED AS HIS WIFE TURNED SLOWLY INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. JUMPED ONTO THE SIDEWALK AND HIT A METAL RAILING WHICH IN TURN BROKE THE STORE FRONT WINDOW. THERE WERE NO INJURIES. THE FOLLOWING DAY WHILE SITTING AT A COMPLETE STOP, THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ABNORMALLY ACCELERATED AGAIN. THE CONTACT WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKES. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS AND POSSIBLE REPAIRS. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,310 AND THE CURRENT MILEAGE WAS 1,364. UPDATED 01/06/11. *LJ UPDATED 04/12/11

TRANSMISSION KEEPS ON LURCHING FORWARD AND DEALERSHIP CANNOT DO ANYTHING ABOUT IT NOW. IT'S A SAFETY ISSUE FOR ME AS I ALMOST GOT INTO AN ACCIDENT ON THE STREET DUE TO HUGE JUMP. TRANSMISSION KEEPS ON ACTING UP AND DEALER KEEPS SAYING EVERYTHING IS FINE AND CANNOT DUPLICATE THE OTHER SINCE THE TIME THEY REBUILT THE TRANSMISSION ON MY VEHICLE. *TR *KB

2010 FORD FUSION SEL 4 CYL AT . VEHICLE "DOWNSHIFTS" UNEXPECTEDLY WHILE DRIVING HIGHWAY SPEEDS. *TR

TAKATA RECALL WE HAVE BEEN HAVING TROUBLE WITH THE DEALERSHIP GETTING THEM TO LET US KNOW WHEN THE PARTS WILL BE IN. IT STARTED IN FEBRUARY THEN IN MAY WE GOT ANOTHER LETTER ABOUT THE RECALL NOTHING WAS SAID OR DONE BY THE DEALERSHIP. I WAS TOLD I COULD DRIVE MY CAR BUT I HAVE GRANDKIDS AND DID NOT WANT THEM TO BE HURT OR MYSELF SO I PARKED MY CAR UNAWARE THAT WE COULD GET A RENTAL CAR AND THAT WAS UNTIL WE CALLED FORD AND ENTERPRISE. WE GOT THE CAR AND NOW I AM MAKING PAYMENTS ON A CAR NO DEALERSHIP WANT FOR A TRADE IN. GETTING FRUSTRATED AND NEED TO KNOW WHAT TO DO WITH A STUCK VEHICLE I CANT USE IF IT CANT BE FIXED WE NEED A REPLACEMENT WE HAVE HAD A LOT OF FORD VEHICLES AND HAVE NOT HAD THIS PROBLEM BEFORE. VERY DISAPPOINTED.

TL*THE CONTACT OWNS A 2010 FORD FUSION SEL. THE CONTACT STATED THAT WHEN ATTEMPTING TO APPLY THE BRAKES TO PARK, THE VEHICLE SURGED FORWARD OVER TWO CURBS, HIT A FENCE, AND CONTINUED TO ACCELERATE THROUGH A FIELD. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 600. UPDATED 12/7/10 *CN

MY CAR WENT TO A FORD DEALERSHIP BACK IN APRIL OF 2010 TO HAVE RECALL 10B15 (POWERTRAIN CONTROL MODULE REPROGRAMMING) PERFORMED. EVER SINCE THE RECALL HAS BEEN PERFORMED THE CAR IS EXPERIENCING A PROBLEM WITH A PAUSE IN ACCELERATION AROUND 25 MPH. WHENEVER I AM DRIVING AT OR JUST AROUND 25 MPH IN CITY DRIVING CONDITIONS THE CAR WILL EXPERIENCE A LONG DELAY BETWEEN THE TIME I PUSH THE GAS PEDAL AND THE TIME IT ACTUALLY TAKES THE CAR TO MOVE FORWARD. THERE HAVE BEEN SEVERAL OCCURRENCES WHERE I HAVE ALMOST BEEN REAR ENDED DUE TO MY CAR NOT MOVING FORWARD IMMEDIATELY LIKE IT IS SUPPOSE TO DURING NORMAL GAS PEDAL OPERATION. MY CAR WAS TAKEN BACK TO THE SAME DEALERSHIP REGARDING THIS PROBLEM AND AFTER TEST DRIVING THEY SAID THE CAR WAS WORKING PROPERLY AT THIS TIME. I WISH A RECALL WOULD BE FORCED UPON FORD TO REMEDY THIS PROBLEM BEFORE SOMEONE GETS INJURED OR KILLED! *TR

CRACKED WINDSHIELD. *TR

I WAS TRAVELING FROM CA TO NV IN MY 2010 FORD FUSION HYBRID. I DROVE TO MINDEN, NV TO GO TO A STORE AND AFTER LEAVING THE STORE I NOTICED THAT ALL OF MY BRAKING LIGHTS WERE ON THE DASHBOARD. I PULLED OVER INTO A PARKING LOT AND PROCEEDED TO TURN THE CAR ON AND OFF TO SEE IF IT WOULD RESET SOMETHING, IT DID NOT. I CONTACTED A DEALERSHIP IN CARSON CITY AND TOLD THEM THAT I WAS HAVING THE PROBLEM, THEY SAID THAT THEY COULD NOT HELP ME, I REITERATED THE PROBLEM AND SAID THAT I WAS FROM OUT OF TOWN AND THAT I NEEDED THE CAR LOOKED AT IMMEDIATELY. THEY CONCEDED TO LET ME COME IN. I DROVE IN AND THEN SAID THE CAR WOULD HAVE TO WAIT UNTIL MONDAY WHEN THEY COULD HAVE A CERTIFIED HYBRID MECHANIC LOOK AT IT. MONDAY THE MECHANIC LOOKED AT IT AND BY THAT TIME THE LIGHTS WERE OFF. THEY RAN A DIAGNOSTIC AND SAW THAT THERE WAS AN ERROR. THEY CLEARED THE ERROR AND THEN DROVE THE CAR AROUND. THEY CALLED ME TO SAY THAT THE CAR WAS READY. THEY WENT TO MOVE THE CAR FROM THE BAY AND THE LIGHTS CAME ON AGAIN. THEY FINALLY DETERMINED THAT THE CONNECTOR AT THE VAC PUMP WAS NOT PLUGGED ALL THE WAY IN AND THEY THEN RECONNECTED IT. THE CAR IS NOW WORKING FINE. *TR

I PURCHASED A FORD FUSION IN MARCH 2010. ABOUT 2 MONTHS AFTER I RECEIVED A RECALL NOTICE STATING THE TRANSMISSION NEEDED SOME TYPE OF NEW VALVE AND IF IT DID NOT GET IT THE CLUTCH ON MY CAR COULD WEAR OUT. I IMMEDIATELY BROUGHT MY CAR IN AND HAD THE RECALL WORK DONE. SOON AFTER I STARTING FEELING THE TRANSMISSION "SLIP" BETWEEN GEARS. THIS ISSUE ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY. I BROUGHT MY CAR BACK TO THE DEALER AFTER HAVING THE TRANSMISSION LIGHT TURN ON WHILE DRIVING TO WORK AND EXPERIENCING SLIPPAGE BETWEEN GEARS AGAIN. I WAS TOLD THEY WOULD CHECK IT OUT AND TRY TO DUPLICATE THE ISSUE. THEY HAD THE CAR FOR 8 DAYS AND SAID THEY COULD NOT FIND ANYTHING WRONG. RESEARCH ON TRANSMISSION PROBLEMS WITH FORD FUSIONS PROVED THIS IS A WIDE SPREAD ISSUE. AFTER HAVING MY CAR FOR 2 DAYS THE TRANSMISSION SLIPPED AGAIN. I WOULD APPRECIATE ANY HELP I CAN GET! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS) AND WAS REPAIRED. AFTER THE RECALL REPAIRS, THE FRONT PASSENGER SIDE LUG NUTS FRACTURED THREE DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS REPAIRED EACH TIME. THE APPROXIMATE FAILURE MILEAGE WAS 7,243.

I HAVE A 2010 FORD FUSION 4CYL AUTOMATIC WITH 20K MILES. I HAVE HAD TRANSMISSION ISSUES SINCE I PURCHASED THIS CAR IN 2010. I AM EXPERIENCING CHOPPY AND JERKY SHIFTING. WHEN DRIVING AT LOW SPEEDS IN TRAFFIC THE CAR WILL SHIFT AND JERK FORWARD. ALSO, WHEN SHIFTING FROM REVERSE TO FORWARD, THE CAR WILL SOMETIMES VIOLENTLY JERK FORWARD. I TOOK THE CAR IN ABOUT 8 MONTHS AGO AND THE TECHNICIAN COULDN'T GET THE ISSUES TO REPEAT AND TOLD ME THERE WAS NOTHING WRONG. I AM NOW COMPLAINING SINCE I NOTICED THIS IS A WELL KNOWN ISSUE AND FORD IS IGNORING IT. *TR

PURCHASED THE FORD FUSION SE 2010 ON 8/4/10 DROVE IT 100 MILES AND ON 8/7/10 IT WAS DEAD IN MY DRIVE WAY. CALLED ROAD SERVICE AND IT WAS JUMPED AND TOWED TO DEALERSHIP. THERE TWO DAYS WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE OTHER THAN THE BATTERY WAS NO GOOD - THEY REPLACED THE BATTERY. DROVE IT APPROXIMATELY 900 MILES AND ON 9/5/10 IT WAS DEAD IN THE DRIVEWAY AGAIN. ROADSERVICE CAME JUMPED THE CAR AND I DROVE IT INTO THE DEALERSHIP THEY REPLACED THE BATTERY AND ASKED ME TO BRING THE CAR INTO SERVICE AFTER THE WEEKEND. ON 9/7/10 AT 8AM I DROPPED THE CAR AT THE DEALERSHIP AS PER THEIR REQUEST. I RECEIVED A CALL ON 9/14/10 FROM THE SERVICE DEPARTMENT TO TELL ME THAT THEY CAN'T RESOLVE THE MATTER AND THAT AN ENGINEER IS COMING OUT FROM FORD CORP TO LOOK AT THE CAR. NOT SURE WHAT TO THINK AT THIS POINT MAYBE I SHOULD ASK FOR MY MONEY BACK OR ANOTHER CAR? ALSO, I HAVE NOTICED THE DRIVERS HEADREST IS REALLY NOT AT ALL COMFORTABLE BUT THAT IS REALLY THE LEAST OF MY TROUBLES WITH MY NEW CAR. *TR

CAR HAD NOT BEEN DRIVEN FOR ONE WEEK. EXPERIENCED A JERKY TRANSMISSION SHIFT, MOST SEVERELY WHEN ACCELERATING TO ABOUT 35, THEN LETTING OFF THE GAS TO MAINTAIN SPEED. FEELS LIKE THE TRANSMISSION SHIFT FOR NOT GOOD REASON, AND THE ENGINE JERKS. *TR

TRANSMISSION WAS REPROGRAMMED AT A FORD DEALERSHIP. A WEEK LATER, THE TRANSMISSION EXHIBITED PERIODS OF NOT WANTING TO ENGAGE AND WHEN IT DID THE CAR WOULD LUNGE FORWARD. YOU COULD STEP ON THE GAS PEDAL AND YOUR ENGINE RPM'S WOULD INCREASE BUT YOU WOULD JUST SIT THERE, NOT MOVING THEN SUDDENLY THE CAR WILL LUNGE FORWARD. THERE ARE ALSO INSTANCES WHERE WHEN SLOWING DOWN FOR A STOP SIGN THE CAR WOULD START TO JERK. IT'S A DANGEROUS SITUATION SINCE THERE WERE OTHER CARS AT THE INTERSECTION WHEN THE CAR DECIDED TO LUNGE FORWARD AFTER APPLYING PRESSURE TO THE ACCELERATOR AND HAVING THE TRANSMISSION NOT ENGAGE IMMEDIATELY. IT OCCURS AFTER THE TRANSMISSION IS AT FULL OPERATING TEMPERATURE. IT IS CURRENTLY SITTING AT A DEALERSHIP AWAITING DIAGNOSIS AND REPAIR. *TR

TRANSMISSION FAILURE AND ISSUE PERSISTS. OCCASIONALLY, WHEN ACCELERATING FROM A STOP OR A LOW SPEED, THE TRANSMISSION WILL SLIP AND CATCH VIOLENTLY. THE WHOLE CAR SURGES AND JERKS FORWARD CAUSING THE TIRES TO CHIRP. IF THIS WERE TO HAPPEN ON A DAY WITH INCLEMENT WEATHER, THE CAR COULD LOSE CONTROL AND CAUSE AN ACCIDENT. FORD REBUILT THE TRANSMISSION IN SUMMER OF 2010 AFTER FINDING BURNT CLUTCH PLATES. FORD HAS NOT REPAIRED THE ORIGINAL ISSUE AFTER TAKING THE VEHICLE IN 7 TIMES. ALSO, EVERY TIME THE TRANSMISSION JERKS, BURNING TRANSMISSION FLUID IS SMELLED INSIDE THE CAR THROUGH THE AC VENTS. FORD CLAIMS IT IS LEFTOVER FLUID FROM PREVIOUS REPAIRS, BUT AFTER 6 MONTHS, THE SMELL IS STILL THERE. *TR

2010 FORD FUSION. HARD SHIFT WITH SECOND GEAR, TAKEN TO DEALERSHIP AND RECALL WORK DONE. THEY REPROGRAMMED THE TRANSMISSION TWICE. THE CAR REMAINED WITH HARD SHIFT IN SECOND GEAR AND HIGH PITCH SOUND UNDER THE HOOD, HEARD IN THE VEHICLE ANY TIME OVER 100 RPMS. THEY REPLACED THE TRANSMISSION. I HAD THE CAR BACK 2 DAYS AND THE CAR DID NOT ENGAGE IN SECOND GEAR THIS MORNING FOR 2 SEC. LOUD SOUND FROM UNDER THE HOOD. THIS IS THE THIRD TIME BACK TO THE SHOP IN LESS THAN A MONTH FOR THE TRANSMISSION. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE VEHICLE WAS EQUIPPED WITH A CAP LESS FUEL TANK. THE CONTACT OBSERVED WHENEVER DISPENSING FUEL INTO THE FUEL TANK TO THE FULL CAPACITY, THE AUTOMATIC SHUT OFF WOULD NOT FUNCTION AND FUEL CONTINUED TO SPILL OUT OF THE FILLER NECK ONTO THE GROUND. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD SIGNIFICANT T CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 3,600.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE ABNORMALLY ACCELERATED UP TO 85 MPH. THE CONTACT WAS UNABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKE PEDAL. HE THEN SHIFTED INTO NEUTRAL AND APPLIED EXTREME FORCE TO THE BRAKE PEDAL BEFORE THE VEHICLE CAME TO A STOP. THE CONTACT STATED AS THE VEHICLE WAS COMING TO A STOP, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE ALSO NOTICED THE FLOOR MATS WERE HOLDING DOWN THE ACCELERATOR PEDAL. THE CONTACT STATED THE FLOOR MAT WAS PURCHASED AS AN AFTERMARKET FLOOR MAT. HE REMOVED THE FLOOR MATS AND CONTACTED THE MANUFACTURER WHO ADVISED THAT THE FAILURE WOULD NOT HAVE OCCURRED IF THE FLOOR MAT WAS PURCHASED FROM THE MANUFACTURER. THE CONTACT STATED THERE WAS NO INFORMATION IN THE OWNER'S MANUAL PERTAINING TO PROPER FLOOR MAT USAGE. THE FAILURE AND CURRENT MILEAGES WERE 250. UPDATED 10/20/10 *BF UPDATED 10/21/10*JB

I BELIEVE I WAS SOLD A DEFECTIVE 2010 FORD FUSION. I BELIEVE THE TRANSMISSION WA FAULTY AND THEY KNEW ABOUT IT. THE CAR WAS SLOW TO SHIFT BOLTED WHEN PUT INTO REVERSE. THE CAR WAS RECALLED. *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN SHE MOVED TOWARD A STOP SIGN AND ATTEMPTED TO STOP, THE VEHICLE SUDDENLY ACCELERATED FORWARD. SHE ATTEMPTED TO BRAKE BUT THE VEHICLE WOULD NOT SLOW DOWN. SHE ALSO NOTICED THAT THE RPMS WERE INCREASING RAPIDLY AND THE VEHICLE VIBRATED. AT THE NEXT STOP, THE FAILURE OCCURRED AGAIN. AFTER THAT STOP SIGN, THE VEHICLE SEEMED TO FUNCTION CORRECTLY. THE FAILURE OCCURRED ANOTHER TIME SO THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT SOMEONE WOULD GET BACK WITH HER. THE CURRENT MILEAGE WAS APPROXIMATELY 1,800. THE FAILURE MILEAGE WAS 75. UPDATED 3/21/11 *CN THE CONSUMER STATED AS SHE APPROACHED A STOP SIGN, THE ENGINE STARTED MAKING A LOUD NOISE AND VIBRATING. THE CONSUMER PUT THE VEHICLE IN NEUTRAL AND PUT BOTH OF HER FEET ON THE BRAKE, BUT THE VEHICLE KEPT PULLING AROUND THE CORNER AS SHE WAS TRYING TO MAKE A RIGHT. SHE TRIED TO TURN THE VEHICLE OFF, BUT THE VEHICLE ACCELERATED OUT OF CONTROL, HIT A FENCE, SPUN AROUND AND HEADED TOWARD A TREE, DRAGGING FENCE AND POLES. THE VEHICLE FINALLY CUT OFF. UPDATED 08/05/11 UPDATED 11/22/11 *CN

MY WIFE'S 2010 FORD FUSION SEL HAS 14000 MILES AND THE TRANSMISSION BEGAN TO SLIP. SO MUCH SO, SHE FEARED FOR HER LIFE ON THE WASHINGTON, DC SUBURBAN STREETS SHE DRIVES. THE CAR WOULD NOT SHIFT INTO LOW GEAR CAUSING SEVERAL "ALMOST ACCIDENTS" WITH OTHER DRIVERS ALMOST REAR-ENDING HER IN TRAFFIC. WE TOOK THE CAR INTO KOONS STERLING FORD IN STERLING, VA ON 16 FEBRUARY. WE WERE TOLD THAT IT WAS AN ISSUE AND THAT OUR CAR WOULD BE THERE FOR SEVERAL DAYS. THEY CLAIMED THAT "FORD DOES NOT ALLOW THEM TO PUT IN A NEW OR REBUILT TRANSMISSION" BUT THAT THEY WERE GOING TO "TEAR THE TRANSMISSION DOWN AND REPLACE BANDS AND CLUTCHES" IN MY NEW CAR. I CONTACTED FORD CORPORATE WHO SAID THEY WOULD BE PUTTING A REBUILT TRANSMISSION IN MY CAR. THAT DID NOT SOUND CORRECT TO ME BECAUSE THEY WILL HAVE HAD IT FOR MOST OF TWO WEEKS - I CONFERRED WITH THE DEALER WHO CONFIRMED THAT THEY WERE REBUILDING MY TRANSMISSION FROM SCRATCH (BANDS AND CLUTCHES). I CALLED FORD BACK AND THEY APOLOGIZED FOR THE MISINFORMATION THEY GAVE ME. FORD IS CLUELESS AS TO WHAT THE PROBLEM IS, MUCH LESS HOW TO FIX IT. I CONSIDER THIS AS MUCH OF AN ISSUE AS THE TOYOTA ACCELERATION PROBLEM. WHEN A NEW CAR SCARES YOUR WIFE, THERE IS SOMETHING WRONG. THIS CAR WAS MOTOR TREND'S "CAR OF THE YEAR..." *TR

I OWN A 2010 FORD FUSION SE V4, THE CAR IS HAVING TRANSMISSION PROBLEM AND NOT FIXED EVEN AFTER IT WAS AT THE DEALERSHIP FOR 2 WEEKS. AFTER ALL THE ARGUMENTS I MANAGE TO GET THE RENTAL CAR (FOCUS) FOR ONLY 5 DAYS. I WROTE LETTER TO BOTH COMPANY AND THE DEALERSHIP BUT I DON'T KNOW HOW SERIOUS THEY ARE TAKING THIS MATTER. PLEASE HAVE THEM REPLACE THE TRANSMISSION OR FIX THE PROBLEM ASAP BEFORE CAR BREAKS DOWN IN MIDDLE OF NO WHERE AND SOMEBODY ENDS UP GETTING HURT. THANK YOU *TR

2010 FORD FUSION HEAD RESTS REALLY HURT THE NECK AND SHOULDERS AFTER ANY PERIOD OF DRIVING. FORD NEEDS TO REPLACE WITH BETTER ERGO HEAD RESTS. *TR

I HAVE A TRANSMISSION PROBLEM WHERE IT SLIP INTO NEUTRAL FOR A FEW SECONDS BETWEEN 1-2 AND 2-3 CAUSING AN ACCELERATION DELAY WHILE IN TRAFFIC. THE ENGINE JUST REVS AND THEN A SHUTTERED LURCH WHEN THE TRANSMISSION SLAMS INTO THE NEXT GEAR. I HAVE HAD THE CAR IN FOR REPAIR, WAS TOLD THE TRANSMISSION WAS FINE AND ALL IT NEEDED WAS A REPROGRAM. NOW I STILL HAVE THE ISSUE, I'M TAKING THE CAR BACK IN AND I'M DISMAYED TO HEAR THAT EVEN IF THEY NOW REBUILD THE TRANS, I'LL STILL HAVE TO DEAL WITH THE PROBLEM AS FORD DOESN'T KNOW HOW TO FIX IT. AND I HAVE BEEN TOLD BY THE DEALERSHIP 'YOU CAN BRING IT IN AND WE'LL CHECK IT OUT BUT I DON'T THINK WE CAN FIX IT.' NHTSA HAS TO STEP IN, FORD OWNERS ARE IN JEOPARDY. *TR

TRANSMISSION ON 2010 FORD FUSION SKIPS OUT OF GEAR AND CLUNKS INTO GEAR AT TIMES. FAILED TO GO INTO GEAR WHEN I WAS PULLING OUT ONTO A BUSY HIGHWAY. I HAD TO PULL OFF THE ROAD TO AVOID BEING HIT BY THE CAR FROM BEHIND.NEAR ACCIDENT. FORD EARLIER ISSUED A RECALL ON THE TRANSMISSION AND RE- CALIBRATED THE POWERTRAIN MODULE. THIS OBVIOUSLY DID NOT WORK BECAUSE OF THE ENSUING ACCIDENT. I TOOK IT BACK TO THE DEALER AND THEY COULD FIND NOTHING WRONG WITH IT. THIS WAS IN JUNE OF 2010. BY JULY, IT WAS WORSE AND I TOOK IT BACK AGAIN. THIS TIME THEY KEPT THE CAR. THEY SAID THEY WOULD TAKE THE TRANSMISSION APART AND GET INSTRUCTIONS FROM FORD HEADQUARTERS. WHEN I CHECKED THE INTERNET, I FOUND PAGE AFTER PAGE OF COMPLAINTS BY FUSION 2010 OWNERS WITH THE SIMILAR TRANSMISSION PROBLEMS. SOME, L OCCUR AFTER 7-10 MONTHS(12,000 MILES) AND SOME MUCH SOONER. I AM CONCERNED THAT IT WILL BE FIXED PROPERLY BECAUSE SOME OWNERS RECEIVED RE-BUILT TRANSMISSIONS AND SOME RECEIVED NEW TRANSMISSIONS, AND THESE FIXES DID NOT ALWAYS WORK ACCORDING TO OWNER TESTIMONY. MY CAR HAS BEEN IN THE SHOP FOR WELL OVER A WEEK ALREADY. ALL I WANT IS MY CAR BACK WITHOUT ANY TRANSMISSION PROBLEMS. LET'S HOPE NOBODY GETS IN A SERIOUS ACCIDENT BECAUSE OF THIS CONDITION. MY COMPLAINT IS WITH FORD HEADQUARTERS, NOT THE DEALER. THE DEALER IS NOT IN CONTROL. *TR

TO BEGIN WITH I WAS ONLY HAVING PROBLEMS WHEN SHIFTING FROM REVERSE TO FORWARD. I TOOK MY CAR IN FOR THE RECALL AND I AM STILL HAVING PROBLEMS: MY CAR WILL JERK VIOLENTLY AND THEN SLOW DOWN TO 0. THE WRENCH LIGHT COMES ON AND SOMETIMES THE TRANSMISSION LIGHT. IT HAS HAPPENED GOING SLOW AS IN MAKING A TURN, GOING FAST, AND GOING SLOW IN A STRAIGHT PATTERN. I HAVE DOCUMENTED THE GAS BECAUSE THE SERVICE TECH SAID IT MIGHT NOT BE THE TRANSMISSION BUT SOMETHING WITH THE FUEL. IT HAPPENS ON FULL, 3/4, HALF AND A QUARTER OF A TANK, EARLY MORNING, AFTER I HAVE DRIVEN IT FOR A WHILE. YESTERDAY IT HAPPENED 4 TIMES IN 4 MILES EACH TIME I HAVE TO SHUT THE ENGINE OFF, WHICH APPARENTLY RESETS IT, BECAUSE THE LIGHTS WILL GO OFF, BUT THEN COME ON WHEN IT HAPPENS AGAIN. THIS CAR IS DANGEROUS TO DRIVE, SOMEONE IS GOING TO BE KILLED. I HAVE ADVISED MY FAMILY THAT IF I AM REAR-ENDED AND DEATH OCCURS TO SEEK LEGAL COUNCIL. THE SERVICE PEOPLE SAY THEY CAN NOT DO ANYTHING UNLESS THEY CAN GET THE CAR TO MIMIC THE PROBLEM, OR SOMETHING SHOWS UP ON THE COMPUTER. MEANWHILE THIS IS MY ONLY MEANS OF TRANSPORTATION, I ALSO USE MY CAR EVERYDAY FOR BUSINESS. THEY HAVE NOT PROVIDED ME WITH AN ALTERNATE MEANS OF TRANSPORTATION YET WANT TO KEEP MY CAR FOR 4 DAYS. PLEASE DO SOMETHING, THERE ARE COMPLAINTS ALL OVER THE INTERNET, I AM SURE YOU WOULD HAVE MORE COMPLAINTS IF PEOPLE KNEW ABOUT YOU. CAN YOU PULL FORD'S SERVICE RECORDS TO GET A MORE ACCURATE RECORD OF THE MAGNITUDE OF PROBLEMS. DO SOMETHING BEFORE SOMEONE DIES.

IN YELLOWSTONE NATIONAL PARK, I WAS DRIVING NORTH FROM CANYON VILLAGE TO TOWER FALLS. A SIGN SAID, "7% DOWNGRADE 6 MILES ALL VEHICLES USE LOWER GEAR". THE FORD FUSION SE V6 WITH AUTOMATIC GIVES THE CHOICE OF FIRST, WHICH REDLINES AT ABOUT 35 MPH, OR DRIVE, WHICH WILL SHIFT TO 6TH GEAR EVEN ON THE LEVEL AT 35MPH. I HAD TO RIDE THE BRAKES FOR THE NEXT SIX MILES. AT THE BOTTOM OF THE HILL IS A PEDESTRIAN CROSSING AND A SPEED LIMIT OF 15 MPH. I PULLED OFF TO THE PARKING LOT AT TOWER FALLS AND THE SMELL OF HOT BRAKES WAS EVERYWHERE. THE VEHICLE'S WHEELS WERE HOT. IF THE BRAKES HAD FADED, I WOULD HAVE HIT THE PEDESTRIAN CROSSING AT HIGH SPEED UNLESS I FOUND A NICE ROCK WALL TO RUN INTO INSTEAD. THE VEHICLE DESPERATELY NEEDS ENGINE BRAKING. THE ENGINE RAN AT ABOUT 1,000 RPM ALL THE WAY DOWN THE MOUNTAIN. IT IDLES AT ABOUT 500 RPM WHEN HOT, SO THE ENGINE BRAKING WAS NEARLY NONEXISTENT. *TR

STOPPED AT A TRAFFIC LIGHT, WAITING TO MAKE LEFT TURN. UPON ACCELERATING CAR LURCHED FORWARD LIKE IT WAS GOING TO COME OFF IT'S CHASIS AND THEN LOST ALL ACCELERATION. CAR ROLLED TO STOP AND NEEDED TOWING DEALERSHIP HAD CAR FOR 25 DAYS. CLAIMS TO HAVE REPLACED A THROTTLE MODULE WHICH CORRECTED THE ISSUE. FORD CLAIMED ALL DEFECTIVE PARTS AND INDICATED THEY HAD NO RESPONSIBILITY TO INFORM ME OF THE DEFECT WHICH CAUSED THE INCIDENT. *TR

THE 2010 FORD FUSION HAS POORLY DESIGNED DRIVER/PASSENGER HEAD RESTRAINTS. I, OF HEIGHT 5'7", TEST DROVE ONE YESTERDAY, AND GOT NO FURTHER THAN 0.25 MILES BEFORE NEEDING TO PARK. THE HEADREST IS ANGLED FORWARD, CAUSING EXCESSIVE NECK STRAIN, AND THERE IS NO WAY TO ADJUST ITS TILT TO A MORE VERTICAL POSITION. I DID SUBSEQUENTLY COMPLETE THE TEST DRIVE, ALBEIT WITH FREQUENT BODILY ADJUSTMENTS. DRIVING THIS VEHICLE WITH PROPER POSTURE IS IMPOSSIBLE WITH THESE HEAD RESTRAINT DESIGN. PS: THE LINK BELOW FOR EMAILING THE NHTSA IS BROKEN. HTTP://WWW.NHTSA.GOV/NHTSA-DPMEXTN/JSP/EMAIL/EMAIL_NHTSA.JSP. *TR

TAKATA RECALL I'VE BEEN NOTIFIED THAT MY AIRBAGS MIGHT KILL ME. THERE ARE NO PARTS AVAILABLE TO REPLACE THEM. THIS REDUCES THE VALUE OF MY VEHICLE BY AN AMOUNT I CANNOT ESTIMATE. OF COURSE, IF IT KILLS ME, I PROBABLY WON'T CARE.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT LIGHTLY DEPRESSED THE ACCELERATOR PEDAL FROM A COMPLETE STOP WHEN THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID RATE OF SPEED. SHE WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY APPLYING THE BRAKES AND MOVED THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,000. UPDATED 08/11/10. *LJ UPDATED 08/17/10*JB

I JUST BOUGHT A 2010 FORD FUSION. I KNOW NOW WHY THEY ONLY ALLOW YOU TO TEST DRIVE THESE CARS AROUND THE BLOCK. THE FIRST TIME I DROVE IT, I GOT A BURNING PAIN DOWN MY NECK AND A PIERCING HEADACHE. THE HEADREST IS A WEDGE WITH THE GREATEST PROTRUSION HITTING THE GREATEST PROTRUSION OF THE BACK OF YOUR HEAD. NO ADJUSTMENT OF THE SEAT OR HEADREST HELPS. I TRIED TO RETURN THE CAR IMMEDIATELY, BUT THEY REFUSED. THIS WEIRD ANGLE PUTS YOUR CHIN DOWN ON YOUR CHEST AND YOUR SIGHT LINE IN A HAZARDOUS ALIGNMENT. IF THERE WERE A WRECK, THE ANGLE WOULD CAUSE YOUR NECK TO SNAP. FORD IS AWARE OF THIS, APPARENTLY, AND HAS RECEIVED MANY COMPLAINTS, YET DOES NOTHING. PEOPLE ARE RESORTING TO TURNING THE HEADREST AROUND, WHICH WILL NOT PROTECT AGAINST WHIPLASH, OR HAVING IT BENT IN A VISE, WHICH COULD ALLOW IT TO BREAK IN A COLLISION. ALL THE FORDS NOW HAVE THIS DANGEROUS TORTURE DEVICE, SO YOU CANNOT CHANGE THEM. HELP! *TR

WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE'S ENGINE WOULD SHUTDOWN AND ALL POWER ASSIST FEATURES WOULD BE DISENGAGED. THE CHECK ENGINE, CHECK TRACTION CONTROL, CHECK OIL PRESSURE, CHECK TEMPERATURE, AND LOW FUEL WARNING MESSAGES WOULD ILLUMINATE. THE VEHICLE SUFFERED FROM THESE SYMPTOMS APPROXIMATELY 13 TIMES OVER THE COURSE OF 1000 MILES ULTIMATELY RESULTING IN SEVERAL EVASIVE MANEUVERS TO AVOID COLLISIONS CAUSED BY THE LACK OF ENGINE POWER. THE VEHICLE SPENT 27 DAYS IN THE SHOP AND ULTIMATELY THE MAIN ECM WAS REPLACED. THE SYMPTOMS HAVE SINCE CEASED, BUT I AM CONCERNED THAT THEY MAY START AGAIN SINCE THE SYSTEM FAILURES SEEMED TO INCREASE WITH 100+ DEGREE AMBIENT AIR TEMPERATURES.