2010 Ford Fusion Complaint Log

POWER STEERING QUIT WORKING SHORTLY AFTER PULLING OUT OF THE DRIVEWAY. THANKFULLY, I WAS NOT GOING FAST AND WAS ABLE TO GET IT OVER TO THE CURB WITHOUT AN ACCIDENT. THE POWER STEERING GEAR ASSEMBLEY HAD TO BE REPLACED. ATCHLEY FORD IN OMAHA AGREED TO DO THE WORK FOR $864.17.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME VERY DIFFICULT TO STEER AND WAS UNABLE TO TURN CAUSING DAMAGE TO THE ELECTRIC MOTOR AND THE FRONT TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ELECTRIC MOTOR NEEDED TO BE REPROGRAMMED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 7/28/15*CN UPDATED 10/17/2017*CN

THE POWER STEERING HAD STARTED TO WHINE ON MONDAY MORNING DECEMBER 8TH. THE PROBLEM CEASED TO REPEAT UNTIL THIS MORNING WEDNESDAY DECEMBER 10TH, THE PROBLEM CAME BACK MUCH WORSE. THE STEERING WHEEL FEELS TO LOSE ELECTRONIC ASSISTANCE - AT LOWER SPEEDS IT IS MORE NOTICEABLE. THIS HAS THE LIKELINESS TO CAUSE A SAFETY ISSUE WHEN ON THE ROAD AND ELECTRONIC STEERING MALFUNCTIONS OR DOES NOT ASSIST PROPERLY. *TR

THE ADVANCETRAC STABILITY ENHANCEMENT SYSTEM'S SLIDING CAR ICON ILLUMINATED. I PULLED OVER ON A BUSY INTERSTATE AND ACCESSED THE OWNER MANUAL. THERE WAS NO CHIME OR OTHER SOUND ON THE VEHICLE. I READ ABOUT SEVERAL POTENTIAL PROBLEMS AND PROCEEDED THE REMAINING SIX MILES HOME. WHEN STARTING THE CAR AGAIN, I READ THE NEW MESSAGE, "POWER STEERING ASSIST FAULT," AND THE POWER STEERING DID FAULT, I HAD NO POWER STEERING. I MANAGED TO DRIVE HOME. ONCE HOME AFTER DANGEROUSLY MANEUVERING THERE WITH NO POWER STEERING THROUGH TRAFFIC, I READ THE OWNER MANUAL AGAIN TRYING TO FIGURE OUT WHAT WAS HAPPENING. I HAD JUST HAD MY VEHICLE SERVICED AT MY FORD DEALERSHIP 3,000 MILES BEFORE TODAY. THEY WERE SUPPOSED TO TOP OFF MY FLUID LEVELS. ONCE PARKED IN MY GARAGE, I TURNED MY ENGINE BACK ON AND NOW I GET THE MESSAGE, "SERVICE POWER STEERING NOW." AFTER REVIEWING THIS ONLINE, I SEE THAT NUMEROUS 2010 FORD FUSION OWNERS HAVE EXPERIENCED THE SAME PROBLEM PUTTING THEIR LIVES IN JEOPARDY YET FORD MOTOR COMPANY HAS NOT RECALLED THE VEHICLES TO PREVENT LOSS OF INNOCENT LIVES. THERE IS A CLASS ACTION SUIT CURRENTLY REGARDING THIS MATTER FILED. I WILL BE SEEING IF I CAN JOIN. *TR

GOT IN MY CAR TO MAKE MY DRIVE HOME AND SERVICE POWER STEERING NOW LIGHT AND ADVANCE TRAC LIGHTS CAME ON. STOPPED AT A GAS STATION AND UPON RETURNING TO MY CAR I HAD NO POWER STEERING AND WAS FORCED TO DRIVE THE 35 MILE TRIP HOME. CALLED THE FORD DEALER BECAUSE I AM AWARE THAT THERE ARE RECALLS ON THE POWER STEERING FOR THESE FUSIONS BUT WAS ADVISED THAT MY FUSION IS NOT INCLUDED IN SAID RECALL. I BOUGHT THIS CAR TO HAVE A SAFE RELIABLE VEHICLE FOR MYSELF AND FAMILY AND AM QUICKLY REGRETTING IT! I DO NOT HAVE THE $2000+ DOLLARS THAT THE DEALER HAS QUOTED ME TO DIAGNOSE AND FIX THIS! AND I SHOULD NOT HAVE TO! FORD MADE THIS MISTAKE AND THEY NEED TO MAKE IT RIGHT! *TR

MY CAR STARTED SAYING POWER STEERING WARNING MESSAGE ,AND THE WHEEL VERY HARD TO TURN , I WENT TO THE DEALER SHIP , WHERE I PURCHASE , HE TOLD ME HE COULDN'T DO NOTHING , I JUST PURCHASE MY FUSION 2010 FORD FOUR MONTHS AGO . *TR

WRENCH LIGHT COMES ON. FORD IS TRYING TO SAY IT'S COVERED BECAUSE THE WRENCH LIGHT IS ON, AND THEN BRING YOU IN TO THE SHOP TO PAY $2000 FOR A VALVE BODY IN THE TRANSMISSION. THEY ARE PULLING THE WOOL OVER THE NHTSA BY MAKING IT SEEM LIKE THEY HAVE COVERED IT WHEN IT'S SOMETHING ENTIRELY DIFFERENT. SHOULD HAVE BOUGHT A NISSAN. BASICALLY THE CAR DOESN'T ACCELERATE. COME THE TIME I MIGHT GET HIT BY A CAR, I WONT BE ABLE TO ACCELERATE PROPERLY. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

WHEN TRYING TO TURN THE STEERING WHEEL WHEN STARTING FROM A STOPPED POSITION, THE POWER STEERING WAS NOT WORKING AND A SERVICE ADVANCE TRACK WARNING CAME ON. IF I DID NOT HAVE THE PHYSICAL POWER TO TURN THE WHEEL, I COULD HAVE VERY EASILY HAVE HIT ANOTHER VEHICLE. I TOOK THE CAR IN FOR A CAR WASH, AND THE POWER STEERING CAME BACK ON ABOUT 5-10 MILES DOWN THE ROAD. IT WENT OUT AND BACK ON INTERMITTANTLY DURING THE NEXT FEW MONTHS. IT TOTALLY WENT OUT SOMEWHERE AROUND THE END OF MARCH OR BEGINNING OF APRIL. ACCORDING TO "FORD POWER STEERING FAILURE REPORTS INVESTIGATERD BY FEDERAL REGULATORS/OREGONLIVE.COM" DATED OCTOBER 6, 2014 AT 8:46 AM "FORD SAYS IT'S COOPERATING WITH THE INVESTIGATION AND ANYONE EXPERIENCING POWER STEERING PROBLEMS WITH THEIR VEHICLES SHOULD CONTACT THEIR DEALER". MAY 12, 2015 I TOOK THE VEHICLE TO THE FORD DEALER AND THEY PULLED CODES 100410 - UNABLE TO COMMUNICATE WITH POWER STEERING SYSTEM. CHECKED FOR POWERS AND GROUNDS, POWER AND GROUNDS OK. REFERRED TO INTERACTIVE VEHICLE DIAGNOSTIC. THEY FOUND POWER STEERING MODULE/RACK FAILURE. RECOMMENDED REPLACEMENT AT A COST OF #1647.79. THEY SAID IT WAS NOT ON THE RECALL AT THAT TIME. WHEN THE MECHANIC BROUGHT THE CAR FORWARD, HE ALSO INFORMED ME THAT MODELS PRODUCED SIX MONTHS EARLIER HAVE THE OLD POWER STEERING WITH THE FLUID. HE SAID I HAVE THE ELECTRONIC ONE THAT THE NEWER MODELS HAVE. I RECENTLY CHECKED THE RECALL THAT FORD WAS HAVING ON THE FUSION. MY VIN # SHOWS 0 RECALLS. THE FUSION RECALL MENTIONS ROAD SALT AND OTHER CONTAMINANTS CAN CAUSE CORROSSION AND BREAKAGE. I LIVE IN WISCONSIN AND FEEL THAT MY CAR SHOULD BE INCLUDED IN THIS RECALL. MY WIFE HAULS KIDS AND HAS A HARD TIME TRYING TO DRIVE THIS CAR. FOR SAFETY SAKE, I FEEL IT SHOULD BE RECALLED AND FIXED IMMEDIATELY.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

TRAVELING AT 55MPH I SUDDENLY LOST POWER IN ENGINE AND WAS UNABLE TO SHIFT INTO ANOTHER GEAR. MY ENGINE SLOWED TO A ROUGH IDLE. I SAFELY WAS ABLE TO PULL TO ROADSIDE AND TURNED OFF THE CAR. I RESTARTED THE VEHICLE NOTING A ROUGH START BUT THE CAR PERFORMED NORMALLY AFTER I BEGAN DRIVING IT DOWN THE ROAD. ABOUT A HALF HR LATER I WAS TRAVELING AT 35MPH WITH THE SAME THING OCCURRING, I WAS ABLE AGAIN TO PULL SAFELY OFF THE ROAD AND ABLE TO TURN OFF AND RESTART THE CAR NOTING AGAIN A ROUGH START BUT THE CAR PERFORMED AGAIN NORMALLY AND THE WRENCH WENT AWAY AGAIN. I WENT TO A SERVICE CENTER AND HOOKED MY CAR TO A COMPUTER FINDING P CODE 2111 WITH ACTUATOR STUCK OPEN. FORD INITIALLY TOLD ME THIS WAS MY ISSUE TO FIX WHEN I CALLED. THE SECOND TIME I CALLED I SPOKE TO A DIFFERENT REP AND INFORMED THEM OF THE KNOWN NHTSA INVESTIGATION AND THE CUSTOMER SERVICE PROGRAM ALREADY ESTABLISHED. A CASE NUMBER WAS STARTED WITH THEM. I AM UNABLE TO GET TO A FORD DEALERSHIP UNTIL TUES DUE TO WORK. *TR

POWER STEERING LIGHT CAME ON AND SAID TO SERVICE "NOW", NO WARNING... STEERING NEXT TO IMPOSSIBLE! TOOK IT TO DEALER AS ARE INDEPENDENT GARAGE DIDN'T HAVE ACCESS TO FORD ONLY SPECIAL CODES (APPARENTLY AND ANOTHER FORD CUSTOMER RIP-OFF). HAD TO THEN DRIVE IT (NEAR IMPOSSIBLE AND LATE AT NIGHT AS TO NOT CAUSE AN ACCIDENT) SINCE WE CAN'T AFFORD TO TOW IT TO MANDERBACH FORD, IN READING, PA, WAS TOLD THE WORK WAS GOING TO COST $1,700 DOLLARS AND WHEN WE WERE TOLD IT WAS FIXED, WE PICKED IT UP THAT SAME NIGHT AND ON OUR WAY & 1 MIN INTO THE DRIVE, NOT EVEN, THE LIGHT CAME BACK ON SAYING TO SERVICE NOW AND IT WAS AS IF THEY DID NOTHING TO THE CAR TO FIX IT INCLUDING THE ALIGNMENT THEY CLAIM IT NEEDED AND CLEARLY DIDN'T DO!!! SO WE TOOK IT RIGHT BACK AND WERE TOLD THEY'D BE LOOKING/WORKING ON IT TODAY. WHAT A GIANT WASTE OF TIME AND $$ SO FAR.. ADIOS FORD! I PLAN TO RECOUP EVERY LAST PENNY FOR THIS UNNECESSARY INCONVENIENCE TO ME AND MY FAMILY!!!!!!! *TR

WE WERE PULLING OUT OF A PARKING LOT AND A WARNING CHIMED TO "SERVICE ADVANCETRAC" AND,SIMULTANEOUSLY, I LOST POWER STEERING WHILE TRYING TO TURN. WE CAME TO A RED LIGHT SO I TRIED SHUTTING THE CAR OFF. UPON RESTART, EVERYTHING APPEARED TO BE WORKING PROPERLY. HOWEVER WHILE DRIVING HOME THE WARNING CAME BACK ON, AND I CONTINUED TO LOSE POWER STEERING AT RANDOM TIMES. DRIVING AROUND CURVES WAS ESPECIALLY FRUSTRATING, SINCE I WOULD GO INTO THE CURVE WITHOUT POWER STEERING, AND IT WOULD SPORADICALLY RESUME FUNCTION, CAUSING ME TO RUN OFF THE ROAD TWICE. WE HAVE NOT DRIVEN THE CAR SINCE THEN. *JS

POWER STEERING ASSIST WARNING LIGHT CAME ON AFTER STARTING ENGINE AND PULLING OUT OF A PARKING SPACE. STEERING WHEEL VERY HARD TO TURN, AND STEERING WAS IMPOSSIBLE. SHUT OFF THE ENGINE, AND RESTARTED. THE WARNING LIGHT WENT OFF, AND POWER STEERING ASSIST BEGAN WORKING AGAIN. *TR

WHILE DRIVING DOWN A HIGHWAY, MY LOW TIRE PRESSURE LIGHT CAME ON AND I COULD TELL IT WAS VERY LOW DUE TO MY ABILITY TO STEER. I PULLED IN A GAS STATION AND TRIED TO FILL THE TIRE WITH AIR, BUT IT WAS BLOWN OUT ON THE INSIDE WALL AND REMAINED FLAT. I PUT THE SPARE TIRE ON AND WHEN I BEGAN TO PULL AWAY, I REALIZED I HAD NO POWER STEERING. WARNING LIGHTS CAME ON IN SUCCESSION FOR LOW TIRE PRESSURE (STILL?), SERVICE POWER STEERING AND SERVICE ADVANCETRAC. I WAS ABOUT 40 MILES FROM HOME AND HAD TO DRIVE IN SLOW LANES AS STEERING WAS VERY DIFFICULT. I READ SOME MESSAGE BOARDS REGARDING AN INVESTIGATION INTO THIS ISSUE, BUT CAN'T FIND A COMMON SOLUTION THAT HAS WORKED. SOME SAY TO JUST TURN OFF AND RESTART, OTHERS ARE SAYING THEY SPEND $1500+. I AM WORRIED THAT I WILL SPEND THE MONEY AND THE PROBLEM MAY STILL EXIST AS IT SOUNDS LIKE MANY HAVE EXPERIENCED. I HAVE CLEANED THE BATTERY, DISCONNECTED IT AS SOME HAVE SAID ALSO. STILL THE SAME FOR NOW, WILL HAVE TO TAKE IT IN. *TR

MY AIRBAG LIGHT REMAINS ON, AND I DIDN'T KNOW IF THERE WAS A RECALL? *TR

AS I WAS DRIVING ON MY WAY HOME AT ABOUT 30 MPH MY " SERVICE POWER STEERING/ADVANCE TRAC" WARNING POPPED UP. IMMEDIATELY I PULLED INTO A 7 ELEVEN TO CHECK IT OUT. I TURNED MY VEHICLE OFF AND BACK ON AND THE POWER STEERING WAS COMPLETELY GONE. I ALSO NOTICED MY FRONT PASSENGER TIRE WAS FLAT. I HAD MY VEHICLE TOWED TO THE LOCAL FORD WHO STATED THE ERROR MESSAGE SAID I NEED TO REPLACE MY TIRES. I ASKED WOULD THAT FIX THE ISSUE AND WAS TOLD I NEED TO GET THAT COMPLETE BEFORE THEY CAN TROUBLESHOOT MORE. CURRENTLY I HAVE NOT AUTHORIZED ANY WORK AND CHOSE TO PICK MY CAR UP. I'M SO DISAPPOINTED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. *TR

THE OCCUPANT WEIGHT SENSOR FAILED IN THE PASSENGER SIDE SEAT, RESPONSIBLE FOR AIR BAG DEPLOYMENT. THE CANISTER PURGE VALVE GOT STUCK CAUSING STALLS WHEN STARTING AFTER REFUELING AND STALLS OFF THE LINE STARTS PUTTING THE CAR/PASSENGERS AT RISKS DURING TURNS CROSSING ONCOMING TRAFFIC, STARTED AT 56,000 MILES. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL REQUIRED ADDITIONAL FORCE IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

WE PURCHASED THIS CAR IN 2011 AND IT HAS BEEN FINE UNTIL TODAY. I BROUGHT MY SON HOME FROM SCHOOL THIS AFTERNOON AND DID NOT NOTICE ANY ISSUES WHATSOEVER, BUT A FEW HOURS LATER WHEN WE PULLED OUT OF THE DRIVEWAY TO GO TO DINNER THE STEERING WHEEL WAS EXTREMELY STIFF, WE STARTED GETTING PROBLEM NOTIFICATIONS ON THE CONSOLE AND THE ENTIRE DRIVE WAS ALMOST IMPOSSIBLE TO TURN LIKE WE NEEDED IT TO. THE STEERING WHEEL FOUGHT AGAINST ME THE WHOLE TIME - IT WAS STIFF AND FELT LIKE THE POWER STEERING WAS OUT. IT SOUNDED LIKE ALMOST SCRAPING COMING FROM THE RIGHT SIDE OF THE CAR. WHEN WE GOT HOME TO CHECK IT OUT WE REALIZED THAT WE DIDN'T KNOW HOW TO HANDLE FIXING THE PROBLEM AS THERE WAS NO RESERVOIR THAT WE COULD FIND, SO WE STARTED GOOGLING TO FIND SIMILAR CIRCUMSTANCES AND WHAT WAS DONE TO CORRECT IT. EVERYTHING WE HAVE READ SAYS THE SAME THING, AND WE EVENTUALLY WERE LED HERE AFTER READING THAT THERE IS AN INVESTIGATION INTO THIS EXACT PROBLEM. WE ARE EXTREMELY WORRIED AS THIS IS OUR FAMILY CAR AND DON'T KNOW WHAT TO DO AT THIS POINT. *TR

WHILE DRIVING THE POWER STEERING FAILED AND I COULD NOT TURN AS A RESULT I HIT THE PERSON IN FRONT OF ME HOWEVER NO DAMAGE WAS DONE TO THEIR CAR. I TOOK TO THE FORD DEALERSHIP AND THEY SAID IT IS AN ELECTRICAL PROBLEM AND WILL COST ME $1800 TO FIX HOWEVER I'VE SEEN SEVERAL COMPLAINTS AND EVEN A CLASS ACTION LAWSUIT FILED AND ALSO A RECALL FOR THE "SEDANS" HAVE BEEN ISSUED BUT NOT FOR THE FORD FUSION. PLEASE HELP, THIS IS SO EXPENSIVE AND I LOVE MY CAR BUT THIS IS A SOFTWARE SYSTEM ERROR AND I'VE ONLY HAD MY CAR FOR A YEAR. *TR

I WAS DRIVING HOME FROM WORK LAST NIGHT AND MY CAR SHUT OFF. IT SHOOK VIOLENTLY AND DECELERATED TO A STOP. I READ ONLINE ABOUT THE 13N09 CONSUMER SATISFACTION PROGRAM AND SINCE MY CAR IS EXHIBITING THE SAME SYMPTOMS I DECIDED TO LIMP INTO THE DEALER. IT APPEARS THAT FORD HAS DECIDED TO EXTEND THE WARRANTY ON THESE DEFECTIVE THROTTLE BODY PARTS BUT FOR SOME REASON MY 2010 FORD FUSION WITH A FAULTY THROTTLE BODY POSITION SENSOR IS NOT COVERED? IF IT HAS BEEN DETERMINED THAT THE PART IS DEFECTIVE IN THE FORD FUSION THEN SHOULDN'T ALL OF THEM BE COVERED? I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR A FAULTY PART THAT JUST HAPPENS TO ALSO BE A SAFETY ISSUE. FORD NEEDS TO STEP UP AND OWN UP TO THIS ISSUE NOT PROFIT FROM IT. *TR

THIS IS 3RD INCIDENT. DAUGHTER DRIVING VEHICLE ON INTERSTATE APPROX 75MPH. AFTER 1 HR OF DRIVING, STEERING GOT STIFF, ADVANCE TRAC LIGHT SENSOR APPEARED AND "SERVICE POWER STEERING". SHE SLOWED DOWN AND WAS ABLE TO EXIT THE INTERSTATE SAFELY AND PARK THE VEHICLE AT A GAS STATION. AFTER TURNING OFF THE VEHICLE AND TURNING BACK ON, POWER STEERING WAS COMPLETELY OUT. "SERVICE POWER STEERING NOW." MY HUSBAND WENT TO PICK UP THE VEHICLE AND SEE IF IT NEEDED TO BE TOWED BACK TO DEALER. ONCE THE CAR SAT FOR ABOUT AN HOUR, MY HUSBAND TURNED ON THE VEHICLE AND STEERING WAS OPERATIONAL. HE WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER (AN HOUR DRIVE ON INTERSTATE GOING 50MPH). HE NOTED THAT THE STEERING WOULD COME AND GO - DIDN'T MATTER WHAT SPEED HE WAS GOING- IT WAS SPORADIC. DEALER RECOMMENDS NEW POWER STEERING EVEN THOUGH THE POWER STEERING WAS REPLACED 2 YEARS AGO. THEY WEREN'T SURE IF THIS WOULD OR WOULD NOT HAPPEN AGAIN. SEEMS TO BE A FORD DEFECTIVE PART (SOFTWARE ISSUE OR SENSORS) THAT HASN'T BEEN RECALLED YET SO BY REPLACING THE MODULE AGAIN MAY ONLY BE A BAND AID TILL A RECALL IS MADE AND A "FIX" IS MADE TO THIS PART. ?ADVANCE TRAC SENSOR,?TORQUE SENSOR, ETC.. SEEMS LIKE ONCE THE ADVANCE TRAC SENSOR IS TRIPPED, IT'S A DOMINO EFFECT AND POWER STEERING SENSOR IS SOMEHOW DISABLED. FORD ALREADY RECALLED OTHER MODELS WITH THIS EPAS FOR DIFFERENT DEFECTIVE SENSORS - NOT SURE WHY THE FORD FUSIONS HAVEN'T BEEN RECALLED YET. MAYBE THEY DON'T KNOW THE EXACT CAUSE OF THE POWER STEERING FAILURE? *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, IT ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WENT DOWN AN EMBANKMENT AND ACROSS FOUR LANES. AS A RESULT, THE VEHICLE CRASHED INTO A BRICK WALL. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,000.

THE SERVICE ADVANCED AUTO TRACTION,SERVICE POWER STEERING AND LOW TIRE PRESSURE ALARMS ALL CAME SAME TIME AND UNABLE TO TURN STEERING ALL OF SUDDEN.THE PRESSURE ON TIRE WAS GOOD BUT STILL SHOWING LOW TIRE PRESSURE. *TR

SATURDAY NIGHT I WAS DRIVING HOME FROM THE GYM WITH CHILDREN IN MY CAR. THE ROADS ARE SNOWY/ICY AND I WAS DRIVING BETWEEN 50-55MPH (ON STRAIGHT ROADS, THANKFULLY) WHEN ALL OF A SUDDEN MY LIGHT CAME ON TO "SERVICE POWER STEERING NOW" AND THE ADVANCE TRACK LIGHT CAME ON, NO WARNING AS SOON AS THOSE LIGHTS CAME ON I LOST POWER STEERING COMPLETELY. ON ICY ROADS. I THANK GOD I WAS NOT IN RUSH HOUR, OMG I CAN ONLY IMAGINE! THANKFULLY GIVEN I'VE DRIVEN FOR MANY YEARS WITH AN EXCELLENT RECORD, I WAS ABLE TO HANDLE THE CAR AND GET US TO SAFETY. IT WAS EXTREMELY HARD AND SO DARN DANGEROUS GIVEN I WAS ON SLIPPERY ROADS THE MOMENT MY POWER STEERING WENT OUT.. AGAIN NO WARNING, IT ALL HAPPENED IMMEDIATELY! *TR

HAD MY FUSION PARKED IN MY GARAGE WHEN THE DRIVERS COIL SPRING BROKE / COLLAPSED. TOOK COIL AND STRUT ASSAY TO LOCAL MA FORD DEALER AND ASKED ABOUT ANY WARRANTY OR HELP FROM FORD, THEY TOLD ME THIS ISSUE WASN'T COVERED BY ANY RECALLS AND THAT I WOULD ASSUME RESPONSIBILITY FOR THE REPAIRS. KNOWING THAT ONE COIL SPRING BROKE I WENT HOME AND REMOVED THE PASS SIDE COIL / STRUT ASSEMBLY AND FOUND THAT COIL BROKEN AND READY TO COLLAPSE AS WELL. I AM A PROFESSIONAL MECHANIC AND I CAN'T BELIEVE THAT THIS ISSUE ISN'T A HUGE SAFETY WARNING TO FORD AND THE PUBLIC. I HAVE JUST ORDERED $600 WORTH OF PARTS TO REPAIR MY CAR, IT WOULD BE A LOT MORE IF I HAD A GARAGE REPAIR THIS. I BOUGHT THIS CAR NOT ONLY ON THE REPUTATION OF RELIABILITY BUT ALSO FOR THE SAFETY IN CRASH TESTS AND ALL THE AIR BAGS THAT ARE PROBABLY BEING RECALLED SHORTLY. I WILL NOW GO CHECK MY REAR COILS AS I DON'T TRUST THESE PARTS ANY LONGER. IF FORD WANTS TO HAVE REPEAT CUSTOMERS THEY OUGHT TO KEEP OUR FAMILIES SAFE AND ALIVE TO THAT WE CAN CONTINUE TO PURCHASE THEIR PRODUCTS!! *TR

WHILE PARKED IN MY GARAGE, THE CAR MADE A VERY LOUD BANG. I LOOKED AT THE CAR TO FIND THE FRONT DRIVERS WHEEL WAY UP INTO THE FENDER WELL. I THOUGHT IT MIGHT HAVE BEEN A BROKEN BALL JOINT. ONCE THE CAR WAS LIFTED, I FOUND THE COIL SPRING HAD SNAPPED, JUST SITTING THERE!! I ALSO FOUND THAT IT HAD BEEN BROKEN IN TWO SPOTS AS ON ONE BREAK IT WAS RUSTED AND THE NEW BREAK WAS FRESH. MY FAMILY DRIVES THE CAR A LOT AND I AM SO THANKFUL THAT IT HAPPENED IN MY GARAGE, WE COULD HAVE BEEN KILLED!! I AM OFF NOW TO SEE HOW MUCH THIS IS GOING TO SET ME BACK. I THINK THIS IS A SAFETY ISSUE THAT FORD SHOULD ADDRESS AND THAT OTHERS SHOULD KNOW ABOUT. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SEIZED, THE SERVICE TRACTION LIGHT ILLUMINATED, AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

I TURNED ON MY DRIVER SIDE SEAT HEATER AND IT GO EXTREMELY HOT IN ONE SPOT. I HAD TO TURN IT OFF AND TRIED IT AT A LATER DATE AND SAME THING. IN FACT, IT WAS AS THOUGH IT WOULDN'T TURN OFF SINCE IT FELT AS HOT AS WHEN IT WAS ON. IT DID EVENTUALLY COOL DOWN. WOW! I NOW HAVE A HOLE BURNT IN MY LEATHER SEAT!!! THIS IS OBVIOUSLY A BIG PROBLEM ON TWO COUNTS ....ONE COULD GET BURNT PLUS THE CAR COULD CATCH ON FIRE. *TR

CAR WAS AT A COMPLETE STOP. ENGINE BEGAN TO RACE (SUDDEN UNINTENDED ACCELERATION). CAR BEGAN TO LURCH FORWARD. APPLYING BRAKE FULL PRESSURE WOULD NOT STOP - HAD TO PLACE IN PARK. INCIDENT CONTINUED FOR 30 SECONDS. HAD HAPPENED OVER 20 TIMES SINCE JULY OF 2014. TOOK CAR TO LOCAL DEALER AND RAN DIAGNOSTIC ON ECS. NO CODES REPORTED. FILED CASE WITH FORD MOTOR COMPANY. THEY WILL NOT ADDRESS PROBLEM BECAUSE NO FAULT CODES ARE BEING REPORTED. HAVE CASE NUMBER BUT DID NOT INCLUDE AS COULD BE SECURITY RISK. INCIDENT HAS NOT OCCURRED SINCE. *TR

I PARK ON AN INCLINE SO I NORMALLY SET MY PARKING BRAKE FOR SAFETY REASONS. NOVEMBER 2014, TEMPERATURES HAD DIPPED BELOW FREEZING AND I WENT TO RELEASE THE PARKING BRAKE TO GO TO WORK, AND I COULD TELL THAT IT DID NOT RELEASE ALL THE WAY. AS I WAS DRIVING I COULD TELL SOMETHING WAS HOLDING ME BACK BECAUSE THE CAR WOULD NOT ACCELERATE PROPERLY. MADE IT TO THE STOP LIGHT LEAVING MY NEIGHBORHOOD AND THE REAR RIGHT BRAKE SEIZED UP ENTIRELY. IT SOUNDED LIKE I WAS TRYING TO DO A BURNOUT AND IT HAD THE WORST SMELL. I IMMEDIATELY CALLED THE DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED AND A TOW TRUCK WAS CALLED. AS THEY WERE WORKING ON IT ALL THEY COULD FIND WRONG WAS THAT THE RIGHT REAR BRAKE PAD HAD WORN DOWN TO NOTHING AND WAS GRINDING ON MY ROTOR. CHANGED BRAKE PADS AND THEY SENT ME ON MY WAY AFTER DROPPING ABOUT $400 ON THE REPAIR. NOT EVEN TWO DAYS LATER THE TEMPS DIPPED BELOW FREEZING AND THE PARKING BRAKE STUCK AGAIN. FOR THE NEXT TWO MONTHS I DID NOT USE MY PARKING BRAKE AND HAD INTERMITTENT PROBLEMS ONLY WHEN THE TEMPERATURE HAD DIPPED BELOW FREEZING. AS OF TODAY JANUARY 2015, PARKING BRAKE HAS NOT BEEN USED BUT RIGHT REAR BRAKE HAS SEIZED UP, YET AGAIN, THE PAST TWO DAYS AS THE TEMPERATURE HAS BEEN BELOW FREEZING. I AM TERRIFIED TO DRIVE THIS CAR IN FEAR OF THE BRAKES COMPLETELY FAILING AND CAUSING A COLLISION. I HAVE CHILDREN AND THIS HAS BEEN A SERIOUS PROBLEM. THIS NEEDS TO BE INVESTIGATED. *TR

SUDDEN LOSS OF POWER AND SPEED, ENGINE LIGHTS COMES ON. *TR

I STARTED MY FUSION WAS MAKING A TURN OUT OF MY DRIVE WAY AND THE ADVANCE TRAC LIGHT CAME ON THE DASH THEN IN THE MESSAGE CENTER IT SAID SERVICE ADVANCE TRAC AND SERVICE POWER STEERING NOW. I LOST ALL POWER STEERING AND CAR STARTED PULLING HARD TO THE RIGHT. THIS OCCURRED ON THURSDAY I TOOK MY CAR TO THE DEALER THE NEXT MONDAY. NOW COSTING ME $1750 TO REPLACE THE STEERING RACK. *TR

I WAS DRIVING AT ABOUT 25-30 MILES PER HOUR AND GOT A FLAT TIRE. I STOPPED THE CAR AND CHANGED THE TIRE, BUT ONCE I STARTED DRIVING THE CAUTION ALARM CAME ON AND STARTED FLASHING THAT THE "ELECTRIC POWER ASSISTED STEERING" MALFUNCTIONED. IT BECAME DIFFICULT TO STEER THE CAR. I ALMOST RAN OFF THE ROAD INTO A DRAINAGE CANAL TRYING TO MAKE A TURN. *TR

WHEN STARTING THE VEHICLE THE 'SERVICE POWER STEERING NOW' WARNING WAS DISPLAYED FOLLOWED BY THE 'SERVICE ADVANCETRACK' WARNING. POWER STEERING WAS NOT FUNCTIONAL. *TR

WHILE DRIVING THROUGH PARKING LOT AND TURNING INTO A SPOT POWER STEERING SUDDENLY WENT OUT AND SERVICE AUTO TRAK LIGHT CAME ON. POWER STEERING WAS IMMEDIATELY LOST AND I ALMOST STRUCK A CAR. I WAS ABLE TO GET STOPPED AND MANEUVER THE VEHICLE OUT OF HARMS WAY. CHECKED FOR POWER STEERING PUMP FAILURE AND FOUND THAT IT WAS ELECTRICAL POWER ASSIST. THIS SUDDEN LOSS OF POWER STEERING COULD HAVE CAUSED FATALITY HAD I BEEN ON THE HIGHWAY OR ON A BUSY STREET. THIS PROBLEM REQUIRES FURTHER INVESTIGATION. *DT

I WENT AROUND A LEFT HAND TURN IN THE ROAD AND THE CAR CONTINUED TO VEER LEFT RUNNING ME OFF THE ROAD WHERE I GLANCED OFF A ROAD SIGN BEFORE I WAS ABLE TO REGAIN CONTROL OF THE CAR. I HAVE NOTICED THIS PROBLEM IN THE PAST WHERE IT FEELS LIKE I HAVE BLOWN OUT THE DRIVER'S SIDE FRONT TIRE AND THE CAR PULLS HARD TO THE LEFT. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING AND THE SERVICE STABILITRAC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

TL* THE CONTACT OWNS 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS ADVISED THAT THE FRONT TIRE PRESSURE WAS LOW AND AIR WAS PLACED IN THE TIRES. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

I WAS DRIVING, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHT CAME ON. HAD IT TOWED TO DEALERSHIP, AND THEY WANT 1800 TO REPLACE RACK AND PINION. THE DEALERSHIP RE-SET THE COMPUTER AND NOW I AM DRIVING IT UNTIL IT COMES ON AGAIN, SEEING AS I DON'T HAVE 1800 TO SPEND. I HAVE RESEARCHED THIS, AND IT SEEMS SEVERAL PEOPLE HAVE HAD SIMILAR DIFFICULTIES! TIME FOR A RECALL! PLEASE! *TR

WHILE DRIVING DOWN I-495 (DC BELTWAY) MY VEHICLE LOSS POWER ALMOST CAUSING AN ACCIDENT BETWEEN ME AND THE COMMERCIAL TRUCK BEHIND AND ON THE PASSENGER SIDE OF ME. THE CAR THEN BEGAN TO CREEP IN SOME LIMBO GEAR. BECAUSE I WAS IN THE MIDDLE LANE I HAD TO NAVIGATE MY WAY THROUGH FAST MOVING TRAFFIC WITH MY KIDS IN THE CAR. I CREPT AT <1 MPH UNTIL I HIT THE FIRST SERVICE STATION (SHELL). MY CONCERN IS THAT THIS WILL HAPPEN AGAIN, BUT MY FAMILIY AND I WON'T BE SO LUCKY THE NEXT TIME. I KNOW ITS NOT MY TRANSMISSION, BECAUSE AFTER STOPPING AT THE SHELL FOR 15 MINUTES, I STARTED THE CAR AND IT WAS FINE. SO IT MAY BE COMPUTER RELATED. I REMEMBER SOMETHING LIKE THIS HAPPENING IN THE OLDER AUTOMATIC INTERNATIONAL TRUCKS MY COMPANY USE TO OWN. *TR

GETTING AN ERROR THAT THE POWER STEERING HAS A FAILURE AND THAT ADVANCTRACK NEEDS TO BE SERVICED. THIS HAPPENED WHEN DRIVING, THANKFULLY I WAS ABLE TO PULL OVER AND GET THE VEHICLE TOWED. I HAVE NO CONTROL OF THE STEERING AND IT LOCKS THE STEERING WHEEL. WORRIED ABOUT GETTING IN AN ACCIDENT, I DON'T HAVE THE $2000 TO FIX IT. PLEASE INVESTIGATE THIS, IT'S ALL OVER THE WEB. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE DRIVER SIDE AIR BAG LIGHT ILLUMINATED FOR APPROXIMATELY 2 WEEKS BEFORE TURNING OFF. ONCE THE DRIVER SIDE LIGHT TURNED OFF, THE PASSENGER SIDE AIR BAG SENSOR LIGHT WOULD ILLUMINATE FOR APPROXIMATELY 2 WEEKS. THE CONTACT INDICATED THAT THE FAILURE WOULD RECURRED WITH AND WITH OUT PASSENGERS IN THE SEATS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

SHORTLY AFTER STARTING THE CAR THE POWER STEERING SERVICE AND ADVANCE TRAK SERVICE ANNOUNCEMENTS CAME ON DASH. WE DROVE FOR ANOTHER 10-MIN AND THEN STOPPED THE CAR. WHEN WE RESTARTED THE CAR, WE HAD NO POWER STEERING AT ALL. POWERING OFF THE CAR AND TRYING TO RESTART HAS NOT RESTORED ANY POWER STEERING CAPABILITY AND THE ADVANCE TRAK AND POWER STEERING SERVICE WARNING DISPLAY CONSTANTLY NOW. THE CAR IS UNDRIVEABLE. *TR

AS I WAS GOING DOWN THE HIGHWAY, MY POWER STEERING FAILED. I WAS ALMOST UNABLE TO TURN INTO A PARKING LOT TO GET THE CAR OFF OF THE ROAD. THE MESSAGES ON THE DASH READ POWER STEERING FAULT AND SERVICE ADVANCE TRAC. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE TYPE OF CARS. THE REPLACEMENT PART IS $1400.00 PLUS LABOR. SOMETHING NEEDS TO BE DONE TO GET THIS RECALLED. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 25 MPH AND MAKING A LEFT TURN, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

WAS DRIVING TO WORK AND SUDDENLY "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAK" LIGHTS CAME ON. STOPPED AT GAS STATION TO INSPECT CAR. GOT BACK IN CAR AND "SERVICE POWER STEERING NOW" LIGHT WAS ON AFTER RESTART. POWER STEERING COMPLETELY STOPPED WORKING. WAS ABLE TO GET IT BACK HOME WITH A LOT OF EFFORT. LUCKILY, I WAS ONLY A COUPLE OF MILES FROM HOME. *TR

DROVE 120+ MILES ON INTERSTATE, PARKED CAR FOR APPROXIMATELY 30 MINUTES. RESTARTED AND NOTICED WARNING LIGHT ON DASH, LATER DETERMINED IT WAS "ADVANCETRAC" LIGHT. DROVE 2 MILES AT 45 TO 50 MPH, CAR PULLED EXTREMELY HARD TO THE RIGHT. STOPPED AND CUT OFF CAR TO CHECK TIRES, THEY WERE OK BUT NOTICED ON DASH READOUT WAS "SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW." RESTARTED CAR AND HAD NO POWER STEERING. EXTREMELY HARD TO DRIVE BUT MANAGED TO GET TO FORD DEALERSHIP; THEY SAID THAT THE STEERING GEAR NEEDED REPLACING AT A COST OF $2,249.27. WAS OUT OF TOWN AND COULDN'T LEAVE IT OVER THE WEEKEND SO THEY RESET FAULT CODE AND I DROVE BACK HOME; POWER STEERING WORKED AND NO WARNING LIGHTS OR READOUT ON DASH. *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ACCELERATED EXCESSIVELY WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE FLOOR MAT WAS REPLACED BUT THE FAILURE REOCCURRED TWICE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE FLOOR MAT. THE CONTACT REFERENCED A MANUFACTURER'S RECALL RELATED TO THE FAILURE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.