NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2010 Ford Fusion. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I WAS DRIVING HOME ABOUT 3 MILES, WHAT A WARNING FLASH IN NY DASHBOARD, AUTOTRAC SERVICE,POWER STEERING SERVICE SOON. MADE IT HOME, WENT BACK INTO MY CAR 20 MINUTES LATER I HAD NO POWER STEERING AND MESSAGE NOW READS SERVICE AUTOTRAC, POWER STEERING FAILURE. TOOK IT TO A DEALER, THEY RAN A COMPUTER SCAN RESET IT TWICE SAID IT WOULD COST $1600 TO FIX COMPUTER WORKING AT THE MOMENT COULD GO OUT ANY TIME THIS PROBLEM NEEDS TO BE FIXED. I ALSO HAD A LOW TIRE WARNING FOR TWO DAYS BEFORE MAY BE RELATED TO THE PROBLEM. NEEDS A RECALL . *TR
WAS DRIVING IN VEHICLE, LOW TIRE PRESSURE LIGHT CAME ON DUE TO COLD WEATHER. BEFORE I HAD A CHANCE TO PUT AIR IN THE TIRE THE SERVICE POWER STEERING NOW AND ADVANCE TRACK SERVICE NOTIFICATIONS LIT UP AND LOST POWER STEERING. BEFORE THAT THERE WERE NO SIGNS OF ISSUES WITH EITHER THE ADVANCE TRACK OR POWER STEERING. INFLATED TIRES TO CORRECT PSI AND STILL HAVE LOST THE ADVANCE TRACK NOTIFICATION, BUT POWER STEERING STILL REMAINS. *TR
I WAS DRIVING WITH MY DAUGHTER HOME FROM DOCTORS APPOINTMENT WHEN LIGHT CAME ON ABOUT ADVANCE TRAC AND THEN POWER STEERING NEEDS SERVICE. THE CAR WAS DRIVING FINE SO I THOUGHT I WOULD TAKE CARE OF IT IN THE MORNING SINCE IT WAS GOING ON 5P.M. WE STOPPED AT THE DOLLAR STORE ONE BLOCK FROM MY HOUSE AND WHEN WE STARTED THE CAR THE POWER STEERING NOTICE APPEARED AGAIN. I PUT THE CAR IN GEAR AND NOTICED THAT THE WHEEL WOULD NOT TURN EASILY. I MANAGED TO GET THE CAR HOME TO MY DRIVEWAY AND INVESTIGATED THIS PROBLEM ONLINE. I'M NOT PREPARED TO PAY $$$ FOR THIS REPAIR. FORD NEEDS TO ISSUE A RECALL ON THIS AND REIMBURSE EVERYONE WHO HAS PAID OUT OF POCKET FOR THIS PROBLEM. I AM NOW AFRAID TO DRIVE THIS CAR. *TR
I WAS IN THE PARKING LOT OF A KROGER WHEN I TURNED MY CAR ON. THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND I DIDN'T HAVE ANY POWER STEERING. TURNED THE CAR OFF. WAITED ABOUT 2 MIN AND STARTED THE CAR AGAIN. THE "POWER STEERING ASSIST FAULT" LIGHT CAME BACK ON AND I STILL DIDN'T HAVE POWER STEERING. I PULLED OUT OF MY PARKING SPOT AND MANAGED TO DRIVE IT ABOUT 1/2 MILE TO MY HOUSE. I PARKED THE CAR IN MY GARAGE OVER NIGHT. WENT TO START IT AGAIN ON FRIDAY OCTOBER 31ST AND THE "POWER STEERING ASSIST FAULT" CAME BACK ON AGAIN. I STILL DIDN'T HAVE POWER STEERING. IT IS SITTING IN MY GARAGE NOW BECAUSE I WILL NOT RISK MY LIFE OR MY FAMILIES LIFE KNOWING THIS CAR HAS A POWER STEERING ISSUE. CAN'T AFFORD TO PAY OVER $1,500.00 TO HAVE THIS ISSUE FIXED. *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS PARKED AND IDLING, IT SHOOK VIOLENTLY AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE. WHEN THE VEHICLE WAS STARTED, IT FAILED TO ACCELERATE OVER 10 MPH. THE CONTACT SHUT OFF THE VEHICLE AND WAS ABLE TO RESTART THE ENGINE. THE CONTACT ALSO MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED ON THE ACCELERATOR PEDAL IN ORDER TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE THROTTLE BODY FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
ON THE WAY TO WORK TCS LIGHT AND POWER STEERING LIGHT CAME ON AND THE DASH SAID SERVICE POWER STEERING SOON AND SERVICE TCS SYSTEM SOON, THEN THE NEXT TIME I STARTED MY CAR IT WAIT SERVICE TCS AND POWER STEERING "NOW" AND THEN THERE WAS NO POWER STEERING AT ALL JUST MANUAL STEERING . *TR
I HAD JUST ADDED AIR TO MY TIRES. I STARTED MY CAR AND WAS PULLING OUT OF THE STATION, MY POWER STEERING SHUT DOWN AS I WAS PULLING OUT. I SHUT THE CAR OFF, RESTARTED AND THE POWER STEERING STILL DID NOT WORK. I BROUGHT IT STRAIGHT TO MOSSY FORD IN MISSIONBAY, SAN DIEGO, CALIFORNIA. THEY TOLD ME THERE WAS NO RECALL AND IT WOULD COST $1700 TO FIX. *TR
CHECK ENGINE LIGHT FIRST CAME ON 2 WEEKS AGO AND CAR STARTED PULLING HARD TO THE RIGHT SIDE, WHILE SHAKING BAD! TODAY AS I WAS DRIVING TO DEALER DOING 50MPH MY SERVICE POWER STEERING NOW AND ADVANCE TRAC MESSAGE CAME ON. LOST COMPLETE STEERING WHILE ON HIGHWAY WITH BABIES IN CAR! DEALER WILL NOT EVEN LOOK AT IT WITHOUT GETTING PAID FIRST. I GUESS THEY ARE WAITING FOR US TO GET HURT IN THEIR VEHICLE BEFORE ADMITTING TO THEIR FAULT! *TR
I WAS TRAVELING DOWN THE INTERSTATE IN THE LEFT LANE WHEN THE CAR BEGAN TO ALARM AND A WARNING MESSAGE APPEARED THAT STATED THERE WAS A POWER STEERING ASSIST FAILURE AND FOR THE VEHICLE TO BE SERVICED. THE STEERING IMMEDIATELY BECAME STIFF AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE ACROSS THREE LANES AND ONTO THE SHOULDER. THIS IS A SAFETY HAZARD. I HAD TWO SMALL CHILDREN IN THE VEHICLE AND DO NOT FEEL SAFE DRIVING THIS VEHICLE. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE POWER STEERING RETURNS. THIS WAS THE FOURTH INCIDENT, THE FIRST TWO INCIDENCES WERE WHILE BACKING OUT OF PARKING SPOTS, THIRD INCIDENT WAS WHILE TRAVELING DOWN A TWO LANE ROAD AT 35 MPH. LAST INCIDENT WAS THE SCARIEST DUE TO THE RATE OF SPEED AT WHICH I WAS TRAVELING. DEALERSHIP SAYS THERE ARE NO TROUBLE CODES AND THEY CANNOT SERVICE A VEHICLE WITHOUT A CODE. *TR
TAKATA RECALL I HAVE TWO COMPLAINTS. 1) TAKATA RECALL, FORD SENT ME THE NOTICE ABOUT 3 YEARS AGO AND FORD RECALL AND FORD MECHANIC SHOP SAID THAT FORD HAD NOT MADE ANY REPLACEABLE AIR BAGS THESE PAST THREE YEARS. I JUST CALLED THIS WEEK. 11/2/18. AGAIN NO AIRBAGS HAD BEEN MADE. THE VEHICLE COULD BE EFFECTED WITH DRIVING OR STATIONERY. ANOTHER PROBLEM WITH THIS CAR IS THAT IF I PARK ON MY DRIVEWAY AND IT RAINS WHEN I OPEN THE DRIVER DOOR I SEE WATER ALL AROUND THE DOOR JAMB.
PULLED IN THE DRIVEWAY AT WHICH TIME VEHICLE LOST STEERING AND GAVE A FAULT OF "POWER STEERING ASSIST FAULT". THE HAD NO POWER STEERING AND RACK AND PINION HAD TO BE REPLACED. VERY UNSAFE! *TR
SHAME ON YOU FORD! HARD WORKING MIDDLE CLASS FAMILY PURCHASED A 2010 FORD FUSION FOR OUR SON TO USE WHILE HE'S IN COLLEGE. WHILE DRIVING THE CAR ON 1-95 THE CHECK ENGINE LIGHT CAME ON AND ALSO SERVICE POWER STEERING. THE STEERING WHEEL LOCKED AND THE CAR WAS IMPOSSIBLE TO DRIVE LUCKILY IT WAS A WEEK DAY SO WE WERE ABLE TO FIND A FORD DEALERSHIP. WELL THEY TOLD US IT WAS A EVAP PUMP $340, THEY RESET THE POWER STEERING SENSOR AND THOUGHT THEY FIXED IT. FEW DAYS LATER THE SAME THING HAPPENED AGAIN. ANOTHER MECHANIC TOLD US IT WAS UNEVEN TIRE PRESSURE THAT SET THE SENSORS OFF THE CAR DROVE FOR AN HOUR AND THE SENSORS WENT OFF AGAIN.THERE SHOULD BE A RECALL TOO MANY PEOPLE ARE HAVING THIS PROBLEM. THIS IS HORRIBLE FORD SO MANY FAMILY'S RELY ON YOUR CARS FOR THE SAFETY OF THEIR FAMILY! I WILL NEVER BUY FORD AGAIN! POWER STEERING WARNING MESSAGE AS THE FAILURE OCCURRED AGAIN . TOOK THE CAR TO ANOTHER FORD DEALERSHIP AND NOW I WAS TOLD THE FRONT AXLE HAS TO BE REPLACED $2300. MONEY PIT!! THIS SHOULD NOT BE HAPPENING TO A 2010 CAR WITH 48000 MILES ON IT. *TR
DRIVERS INSIDE DOOR HANDLE BROKE WILL DRIVING. IT WAS NOT POSSIBLE TO OPEN THE DOOR FROM THE INSIDE WITHOUT FIRST OPENING THE WINDOW AND THEN OPENING THE DOOR FROM THE OUTSIDE. *TR
THE CAR GAVE NO WARNING AND AS I PULLED OUT OF GAS STATION THE POWER STEERING WENT OUT. I WAS UNABLE TO TURN STEERING WALL AT ALL AND HAD I BEEN IN TRAFFIC I WOULD HAVE BEEN IN ACCIDENT. *TR
WHILE DRIVING ON THE INTERSTATE AT ABOUT 70 MILES PER HOUR, MY POWER STEERING WENT OUT. I COULD DO NOTHING TO RESTORE IT. THAT WAS ABOUT A YEAR AND A HALF AGO. I TOOK IT TO A FORD DEALER AND THEY WANTED $100 TO LOOK AT IT AND $1800 TO REPAIR IT. I AM ON A FIXED INCOME AND CANNOT AFFORD THE COST OF REPAIRS. IT WENT OUT AT 51,000 MILES. SHORTLY AFTER THIS HAPENED THE TRANSMISSION START LEAKING. I HAVE TO ADD 2 QUARTS PER MONTH. I HAVE CALLED FORD SEVERAL TIMES AND THEY HAVE NO RECALLS ON THIS YEAR. OVER 90% OF THE COMPLAINTS ON THIS WEB SITE HAVE TO DO WITH 2010 FORD FUSION STEERING PROBLEMS. MY WIFE CAN LONGER DRIVE THIS CAR AND DUE TO HEART SURGERY THERE ARE TIMES WHEN I CAN NOT DRIVE IT. I FINALLY CONTACTED A LAWYER AND THE STATE OF WEST VIRGINIA ATTORNEY GENERALS OFFICE. I HAVE BEEN A FAITHFUL FORM CUSTOMER FOR MANY YEARS AND THIS IS THE BIGGEST PIECE OF JUNK IT HAS EVER BEEN MY DISPLEASURE TO OWN. MY NEXT STEP IS TO QUIT MAKING PAYMENT ON IT. I STILL OWE $14,000 ON THIS PIECE OF SCRAP METAL.
Electric power steering assist goes out this is a problem and should be recalled. It is on 2011 and up but not the 2010 . The manufacturer is no help
REAR BRAKE (PASSENGER SIDE) SEIZED UP CAUSING RAPID BRAKE PAD WEAR, THIS VEHICLE HAS HAD THE REAR BRAKES REPLACED 4TIMES SINCE NEW VEHICLE PURCHASE. *TR
AS I WAS DRIVING DOWN THE ROAD, A MESSAGE APPEARED THAT SAID TO SERVICE POWER STEERING AND ADVANCETRAC. I MANAGED TO MAKE IT HOME, TURNED OFF THE CAR, RESTARTED IT, THE ERROR MESSAGE READ SERVICE POWER STEERING NOW/SERVICE ADVANCETRAC NOW. WE WERE TRAVELING ABOUT 40MPH WHEN THE MESSAGE FIRST APPEARED AND I LOST POWER STEERING. *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH USING THE CRUISE CONTROL, THE VEHICLE STALLED AS THE WRENCH WARNING LIGHT AND THE BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
THERE WERE TWO EVENTS WITH THE ELECTRONIC THROTTLE CUTTING OFF WHILE DRIVING, THOUGH, ENGINE DID NOT STALL, REQUIRING RESET BY TURNING OFF THE IGNITION THEN RESTARTING THE CAR. AT THE TIME THE THROTTLE CUTTING OFF THERE WAS A YELLOW WRENCH INDICATOR LIGHT LIGHT ON MY DASH. THIS MIMICS NHTSA ACTION NUMBER: PE13003, HOWEVER, THIS ACTION NUMBER DOES NOT INCLUDE MY VIN NUMBER.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR COMING FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
I WAS DRIVING TO THE MOVIE STORE WHEN THE SERVICE POWER STEERING LIGHT CAME ON. I PULLED OFF THE ROAD INTO FAMILY VIDEO PARKING LOT TO READ THE OWNER THE MANUAL.WHEN I WENT TO BACK OUT MY CARS STEERING WHEEL WOULDN'T TURN AND SOMEONE HAD TO PUSH ME OUT THE PARKING SPOT. MY CAR IS NOT DRIVABLE AT ALL IT'S ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I WILL HAVE TO GET MY CAR TOWED COME MONDAY MORNING. *TR
POWER STEERING FAILURE BEGAN DURING DRIVING TRIP ON 10-4-14 WITH WARNING LIGHT "SERVICE POWER STEERING NOW" WITH DELAYED STEERING FAILURE AFTER DRIVING APPROX 5 MINUTES LONGER THEN PARKING FOR 1.5 HOURS. UPON RESTART, SAME WARNING READING AND POWER STEERING FAILURE OCCURRED. POWER STEERING FAILURE CONTINUED UNTIL VEHICLE WAS DELIVERED TO THE FORD DEALERSHIP IN ST JOHNS, MI ON 10-5-14. DEALER CONFIRMED THIS ISSUE WAS STILL PRESENT ON RECEIPT ON 10-6-14, AND ADVISED THAT NEW ELECTRONIC STEERING MODULE WAS NEEDED (NO RECALL ON FILE). *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS DRIVEN TO THE RESIDENCE CAUTIOUSLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE SERVICE POWER STEERING SOON AND SERVICE ADVANCE TRACTION NOW WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE AND ATTEMPTED TO CONTINUE TO DRIVE BUT THE STEERING WHEEL HAD CONTINUOUSLY REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
WHEN TURNING THE STEERING WHEEL POWER STEERING MAKES A GRINDING TYPE NOISE AND THE WHEEL MUST BE TURNED MORE EXCESSIVELY THAN NORMAL TO COMPLETE THE TURN. *TR
ELECTRONIC POWER STEERING STOPPED WORKING AFTER HAVING STARTED THE CAR AND DRIVING OFF, MESSAGES THAT DISPLAYED ON DASHBOARD INCLUDE "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULTY". *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTERWARDS, THE THROTTLE BODY AND TRANSMISSION WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ON THE HIGHWAY WHEN THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE AFTER RESTARTING THE VEHICLE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES SINCE THE FIRST FAILURE. THE CONTACT NOTIFIED ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 84,000.
DRIVING ON I-10 FROM BILOXI TO DIAMONDHEAD MS CAR LOSES POWER PULL OVER CAR STARTS AGAIN DRIVE 5MILES QUITS AGAIN DRIVE OUT OF GAS STATION ACROSS STREET CAR QUITS AGAIN HAVE TOWED TO REPAIR SHOP STARTS THEY CAN'T GET IT TO QUIT I PICK UP CAR DRIVE IT HOME RUNS DRIVE TO CAR WASH RUNS OK WHEN WILL IT QUIT AGAIN WE WILL SEE. *TR
WAS MERGING INTO TRAFFIC AND SUDDENLY LOST POWER STEERING, HAD TO MANUALLY STEER CAR INTO SAFE ARE. AFTER SHUTTING OFF AND RE STARTING THE CAR SEVERAL TIMES IT FINALLY STARTED WORKING AND I WAS ABLE TO CONTINUE HOME. THIS HAS HAPPENED SEVERAL TIMES SINCE THEN AND I WAS TOLD RACK AND PINION NEEDS TO BE REPLACED AT AROUND 1500$. *TR
WHILE DRIVING THE VEHICLE THE POWER STEERING WENT OUT DURING A TURN WITH NO WARNING WHAT SO EVER. A LIGHT CAME ON AND THE STEERING HAS BEEN EFFECTED EVER SINCE MAKING IT NEARLY IMPOSSIBLE TO TURN THE VEHICLE SAFELY. *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WIRES FAILED AND CAUSED THE AIR BAG WARNING LIGHT TO REMAIN ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC, WHICH LOCATED A FAILURE CODE THAT THE AIR BAG WIRES WERE LOOSE. THE DEALER ADJUSTED THE AIR BAG WIRES; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER PERFORMED A SECOND DIAGNOSTIC, WHICH LOCATED A FAILURE CODE FOR WHICH THE AIR BAG RESTRAINT MODULE NEEDED TO BE REPLACED. THE RESTRAINT MODULE WAS NOT REPLACED. THE CONTACT ALSO STATED THAT THE HEATED SEAT FEATURE FAILED DUE TO DEFECTIVE SEAT COVERS THAT CAUSED THE HEATING SYSTEM WIRES TO LOOSEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
WHILE DRIVING CAR ON INTERSTATE 85 NEAR AUBURN ALABAMA IN A CONSTRUCTION ZONE ON UN EVEN PAVEMENT MY CAR SUDDENLY LOST POWER STEERING. LIGHT CAME ON AND SAYS SERVICE POWER STEERING NOW ALONG WITH SERVICE ADVANCE TRAC. I WAS ABLE TO GET IT UNDER CONTROL WITH OUT INCIDENT, BUT THIS POSES A SERIOUS SAFETY HAZARD. *TR
I HAVE HAD THIS CAR FOR 2 YEARS NOW. I FIRST HAD ISSUES WITH THE THROTTLE BODY AND MY CAR SHUTTING OFF AT INTERSECTIONS AND HAD THAT REPLACED WITHIN A YEAR OF BUYING THE CAR. I HAVE BEEN HAVING ISSUES WITH THE TRANSMISSION SLIPPING BETWEEN 1ST AND 2ND GEAR FOR ALMOST A YEAR NOW. I FIRST HAD SEALS REPLACED. THE SECOND TIME I HAD MY CV JOINT BOOTS REPLACED AND FOUND OUT THEY ARE WEARING OUT THE SEALS THAT ARE CAUSING TRANSMISSION LEAKS. THE CAR IS IN THE SHOP FOR THE 3RD TIME BECAUSE OF THE SAME TRANSMISSION LEAKS AND DIFFICULT SHIFTING BETWEEN 1ST AND 2ND GEAR AND WILL MOST LIKELY BE GETTING A NEW TRANSMISSION BECAUSE THE CV JOINTS AND SEALS HAVE FAILED AGAIN WITHIN THE 3 MONTHS OF BEING REPLACED. *TR
TWICE THE VEHICLE RAN PROPERLY AND WAS PARKED. UPON STARTING THE VEHICLE, IT RAN FINE FOR SOME SECONDS. AS I PULLED INTO TRAFFIC, THE VEHICLE INEXPLICABLY LOST NEARLY ALL POWER. THE ENGINE RAN EXTREMELY ROUGH AND THE CAR WOULD BARELY MOVE AT ALL. I COULD BARELY GET OFF THE ROAD BECAUSE OF THE EXTREME LOSS OF POWER AND VERY ROUGH IDLING. THE WRENCH INDICATOR LIGHT CAME ON BOTH TIMES, BUT THE SERVICE ENGINE LIGHT DID NOT COME ON EITHER TIME. AFTER SHUTTING OFF THE CAR AND RESTARTING IT, THE CAR OPERATED NORMALLY. *TR
I WAS TRYING TO COME HOME FROM A WEEKEND TRIP WITH MY FRIENDS. I TURNED THE FUSION ON AND THE POWER STEERING AND ADVANCETRAC WERE NOT WORKING. MANAGED TO RESET THE BATTERY AND GET HOME WITH POWER STEERING. WENT TO FORD AND THEY CHARGED ME OVER $2000 TO FIX IT AFTER IT STOPPED WORKING ABOUT 2 WEEKS AFTER THE INITIAL INCIDENT. *TR
I HAVE HAD SAME STERRING ISSUE AS THE 2011 FUSIONS AND WAS TOLD THE ONLY RECORSE WAS TO REPLACE THE WHOLE RACK. AND THE RACK I PUT IN HAD THE SAME ISSUE. THE RECALL NEEDS TO BE EXTENDED TO EVERY CAR AND YEAR THAT HAS THAT TYPE OF UNIT IN IT
THROTTLE BODY FAILED AND REQUIRED REPLACEMENT. THIS IS A KNOWN ISSUE AND THERE IS AN EXTENDED WARRANTY ON THE PART, BUT BECAUSE THE REPAIR WAS DONE AT A PRIVATE SERVICE CENTER AND NOT A FORD DEALERSHIP, FORD REFUSES TO PAY FOR THE REPAIR. GUESS I WON'T BE BUYING A FORD EVER AGAIN! *TR
UPON LEAVING A STOP SIGN DURING A LEFT HAND TURN, I EXPERIENCED COMPLETE POWER STEERING FAILURE. I WAS ABLE TO GET OFF THE CAR ROAD WHERE A RESTART OF THE ENGINE RETURNED THE STEERING . A "POWER STEERING ASSIST FAILURE" AND "CHECK ADVANCE TRAC" ILLUMINATED ON THE DASH. IT HAPPENED TWICE MORE WITHOUT THE CHECK ADVANCE TRAC LIGHT. A TROUBLE CODE OF " C200D" MOTOR ROTATION ANGLE SENSOR WAS SET. FORD REMEDIES THE PROBLEM BY ERASING THE TROUBLE CODE. THE PROBLEM RETURNED ONCE MORE ON OCTOBER 6TH, 2014. *TR
WIFE CALLED ME AT 6.15 AM ON HER WAY TO WORK AND ADVISED THE CAR STALLED IN THE MIDDLE OF THE ROAD WRENCH LIGHT, SERVICE LIGHT ILLUMINATED. SHE WAS ABLE TO RESTART CAR AND CONTINUE DRIVING. THE NEXT 3 MINUTES THE CAR STALLED AGAIN WITH JUST THE WRENCH LIGHT ILLUMINATED. I TOLD HER NOT TO DRIVE THE CAR AND TO SEE IF IT WOULD START TO GET TO A SAFE PLACE. SHE WAS ABLE TO MOVE THE VEHICLE TO A SAFE PLACE. I WILL NOW BRING THIS VEHICLE TO A DEALER. THE TRANSMISSION IS ALSO JERKING, CLUNKING AND NOT SHIFTING PROPERLY. THERE IS CERTAINLY A TRANSMISSION AND ENGINE PROBLEM WITH THIS VEHICLE. PLEASE CONTINUE TO INVESTIGATE, RECALL OR HAVE FORD FIX THE ISSUE AT NO CHARGE TO THE CONSUMER. THANKS YOU *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
WHILE I WAS DRIVING ALL OF A SUDDEN I HAD NO CONTROL OF MY STEERING WHEEL. I ALMOST LOST ALL CONTROL OF MY CAR. I JUSTJ MISSED HITTING ANOTHER CAR AS I STRUGGLED TO PULL MY CAR TO THE SIDE OF THE ROAD. WHERE IS THE RECALL ON THIS,I COULD OF BEEN KILLED FOR A DEFECT I HAD NO CONTROL OF. IS FORD GOING TO WAIT TILL THERE IS A BUNCH OF FATALITIES? *TR
RECEIVED A LETTER A COUPLE MONTHS AGO TO GET THE PCM UPDATED ON MY VEHICLE. AND I HAVE MUCH PRIDE IN MY VEHICLE AND TRY TO TAKE GOOD CARE OF IT, BECAUSE IT'S MY FIRST ONE I'VE EVER PURCHASED. SO I TAKE IT TO THE FORD SERVICE CENTER WITHIN 24HRS OF THE FIRST DAY I NOTICED THE WRENCH COMING ON. BUT, IT HAS BEEN SOME TIME NOW AND MAYBE TWO AND A HALF WEEKS AGO THE 'WRENCH LIGHT' HAS STARTED TO COME BACK ON AND IT HAS BEEN NOTHING BUT HAVOC.. MY VEHICLE WILL DO A SLIGHT JERK ONCE THIS HAPPENS AND I TRY TO GET TO SOMEWHERE I CAN PULL OVER SAFE BECAUSE WHEN THIS HAPPENS IF I CONTINUE DRIVING THE RPM WILL SLIGHTLY GO OVER WHERE IT WAS WHEN THE CAR WAS DRIVING NORMALLY. NOW WHEN THIS HAPPENS AND I PULL OVER, 9 TIMES OUT OF 10 WHEN I DECIDE TO START THE CAR, THE WRENCH IMMEDIATELY ILLUMINATES AFTER PUTTING THE CAR IN GEAR AND PULLING OFF. SOMETIMES THE CAR WILL CRANK AND IMMEDIATELY SHUT OFF. SOMETIMES IT WILL NOT ILLUMINATE OR SHUT OFF BUT WHEN I PUT THE CAR IN GEAR AND PULL OFF, BUT, I WILL HAVE A ROUGH TAKE OFF OR IT WILL SHUT OFF IN THE MIDST OF DRIVING. *TR
I HAD 2 WHEEL STUDS BREAK ON THE CAR, JUST A FEW MONTHS AFTER DELIVERY. FORD DID A RECALL AND ALL WHEEL STUDS WERE REPLACED IN 2011. I BELIEVE THAT 4 MORE STUDS HAVE BROKEN SINCE THAT REPLACEMENT. THEY SEEM TO BREAK EVERY 6 MONTHS OR SO. THIS IS A SAFETY DEFECT THAT FORD SHOULD CORRECT (THE 1ST FIX DIDN'T CORRECT THE PROBLEM). *TR
SUDDEN LOSS OF THROTTLE RESPONSE AT 30MPH DRIVING SPEED. VEHICLE SOON STALLED LOSING ENGINE POWER. CHECK ENGINE LIGHT ILLUMINATED. FORD OBD CODE P2111, THROTTLE ACTUATOR STUCK OPEN. REPLACED FAULTY THROTTLE BODY WITH NEW TO REMEDY SITUATION. ERASED OBD CODES. NO FURTHER PROBLEMS. THIS COMPLAINT WILL ALSO BE FORWARDED TO FORD CONSUMER RELATIONS. *TR
I HAD A MESSAGE POP UP THAT SAID "ADVANCETRAC POWER STEERING NEEDS SERVICE SOON" THE NIGHT BEFORE WITHOUT ANY ISSUES BUT WITH THE THOUGHT "I GUESS I NEED TO CALL FORD TO GET A SERVICE APPOINTMENT. THE FOLLOWING DAY I HOPPED IN MY CAR AND TO MY SURPRISE, THE MESSAGE NOW READ "ADVANCETRAC POWER STEERING NEEDS SERVICED NOW" (IT WAS A SATURDAY AFTERNOON). THE CAR WAS NOW UNDRIVEABLE. I AM NOW STILL WAITING FOR MY CAR TO BE SERVICED BECAUSE THE COST TO REPLACE THE RACK AND PINION (ELECTRONIC POWER STEERING) WILL COST OVER $1800. FORD WILL NOT COVER IT AND I HAVE COMPLAINED TO THEM SEVERAL TIMES AND ALL THEY CAN TELL ME IS THAT MY WARRANTY EXPIRED. SHOULD THAT HAD GONE OUT ON ME FRIDAY NIGHT ON MY WAY HOME WITH MY KIDS IN THE CAR, WE WOULD'VE BEEN IN BIG TROUBLE. MAJOR SAFETY ISSUE AND CANNOT UNDERSTAND WHY A COMPANY WOULD NOT STAND BEHIND THEIR PRODUCT. *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE SERVICE POWER STEERING WAS DISPLAYED ACROSS THE MESSAGE BOARD AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.
AS I WAS PARKING MY CAR, THE SERVICE ADVANCETRAC WARNING MESSAGE AND SERVICE POWER STEERING MESSAGE APPEARED ON THE DASH AND I LOST POWER STEERING. I ALMOST SLAMMED INTO ANOTHER CAR AS A LADY WAS ATTEMPTING TO EXIT THE CAR. LUCKILY MY BRAKES STILL WORKED. I SEE THERE ARE A LOT OF OTHER 2010 FUSION OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. MY VEHICLE HAS 77,000 MILES ON IT CURRENTLY AND THAT SEEMS TO BE IN THE SAME RANGE AS THE OTHER OWNERS AT THE TIME OF THEIR STEERING FAILURES. FORD REALLY NEEDS TO MAKE A RECALL ON THIS BEFORE SOMEONE IS SERIOUSLY INJURED OR, WORSE, KILLED. *TR
WHILE DRIVING FROM AN SOCIAL EVENT WITH MY YOUNG CHILDREN, THEY WARNING SYSTEM IN MY FUSION INDICATED THAT POWER STEERING SYSTEM REQUIRED SERVICE. AS I WAS ATTEMPTING TO PULL INTO THE GAS STATION, THE POWER STEERING ON MY VEHICLE WENT OUT. THE CAR BECAME INOPERABLE REQUIRING A SIGNIFICANT AMOUNT OF STRENGTH TO TURN THE VEHICLE. I LOOKED UNDER THE HOOD TO CHECK FOR ANY VISIBLE SIGNS OF DAMAGE, ONLY TO REALIZE THEY POWER STEERING IS ELECTRIC. I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHT WENT OUT AND I STARTED MY CAR TO DRIVE HOME. HOWEVER MAYBE A FEW MILES FROM MY HOUSE, THE STEERING WENT OUT AGAIN AND THE CAR WAS NOT ABLE TO BE EASILY STEERED. THE WARNING LIGHT NOW STATED THAT POWER STEERING SYSTEM REQUIRED SERVICE NOW AS WELL AS SECONDARY WARNING DISCUSSING THE SERVICE OF THE ADVANCETRAC SYSTEM REQUIRING SERVICE TOO. WHEN I WENT TO FORD THEY EXPLAINED THAT THERE WAS AN INTERNAL RACK FAILURE WITH PARTS THAT COSTS $1500 BECAUSE IF ONE PART FAILS THEN THE ENTIRE SYSTEM FAILS. THIS IS RIDICULOUS AND EXTREMELY DANGEROUS TO HAPPEN UNEXPECTEDLY WHILE DRIVING WITH MY CHILDREN IN THE CAR. *TR