NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2012 Ford Fusion. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
LONG TIME GETTING PART- YES FORD PAYING FOR RENTAL-HOWEVER MY CAR GETTIN A STANDING TOO LONG SMELL, HARDER TOO START BATTERY GETTIN LOWER ETC- NOT GOOD FOR MY CAR. WANTS ME TO SIGN PAPER SAYING I WILL TAKE CARE OF CAR- HOW CAN I DO THIS. AT MY HOME MOBILE AL
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT OVERCORRECTED TO AVOID A CRASH, BUT ENDED UP CRASHING INTO WATER BARRELS ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM AND BONES AND WAS HOSPITALIZED FOR SEVEN DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
TAKATA: MY POWER STEERING HAS GONE OUT ABOUT OCBTER OF 2017 AND I'VE BEEN TO A FEW MECHANICS AND THEY HAVE TOLD ME THAT THEIRS BEEN RECALLS ON THIS TYPE OF VEHICLE OF THEIR POWER STEERING GOING OUT AND TO TAKE IT TO A DEALERSHIP AND THAT THEY CAN FIX IT FOR FREE BECAUSE IT'S ONE OF THE RECALLS LIST ONLINE AND I'VE TRIED CALLING THEM AND LETTING KNOW THAT THEIR HAS BEEN REPORTS OF RECALLS ON THE POWER STEERING BUT THEY KEEP TELLING ME THAT'S THERE'S NO RECALLS ON MY VEHICLE AND FROM MY UNDERSTANDING THAT THIS IS A SERIOUS SITUATION AND NEEDS TO BE ADDRESSED AND FIX DUE TO THE RECALLS TO THESE VEHICLES. IT WENT OUT WHILE I WAS IN MOTION ON THE ROAD.
DAUGHTER CALLED ME THIS MORNING AND TOLD ME HER POWER STEERING STOPPED WORKING. HAD THE CAR TOWED TO THE REPAIR SHOP. LOOKED UP THE MODEL AND IT SAYS THERE WAS A RECALL ON THE VEHICLE CONCERNING POWER STEERING. JUST WANT TO FIND OUT IF THE RECALL IS STILL ACTIVE.
AIRBAG READINESS LIGHT IS ON, STATIONARY, AT STARTUP.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PAL MEADOW FORD IN CHARLESTON, SOUTH CAROLINA) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS FAULTY. THE RACK AND PINION WAS REPLACED, BUT THE FAILURE RECURRED. THE RACK AND PINION WAS REPLACED A SECOND TIME AND THE VEHICLE EXPERIENCED THE SAME FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 78,000.
WHILE DRIVING ON A COUNTRY ROAD AT NIGHT, THE "SERVICE ADVANCE TRAC" WARNING AND LIGHTS CAME ON. THE NEXT MORNING, WHEN STARTING THE PARKED CAR, THE "SERVICE POWER STEERING NOW" WARNING APPEARED AND THE POWER STEERING WAS DEAD. A FEW HOURS LATER THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER WHERE THEY RESET THE COMPUTER AND TESTED IT, UNABLE TO REPLICATE THE ERROR. THEY FAILED TO MENTION THAT A RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE IS OUT BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.
IN 2017, MY PASSENGER SEAT WARMER QUIT WORKING AND IN 2018, MY DRIVERS SIDE SEAT WARMER STOPPED WORKING. BOTH ACT THE SAME. WHEN THE SWITCH IS PRESSED TO ACTIVATE THE HEATER, THE LIGHT IS ON FOR ~3 SECONDS AND THEN IT GOES OFF. THE SEAT DOES NOT HEAT.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS LATER TAKEN TO PALM BAY FORD (1202 MALABAR RD SE, PALM BAY, FL 32907, PHONE NUMBER: (321) 722-9000) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST AND THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 104,588.
TAKATA RECALL
WHEN TURNING ON THE WINDSHIELD WIPERS TO LOW SETTING, THEY INITIATE AT FULL SPEED WITH SMALL BREAKS IN BETWEEN GOING TO THE CORRECT SET WIPER SPEED. HAVE TO TURN OFF COMPLETELY SEVERAL TIMES IN ORDER FOR THE CORRECT SETTING TO REGISTER FINALLY. AUTOMATIC TRANSMISSION HAS HARD SLIPPING SHIFTING GOING FROM 1ST TO 2ND GEAR WHEN ACCELERATING FROM A STOPPED POSITION, VERY SIMILAR TO THE FORD FOCUS POWERSHIFT TRANSMISSION RECALL
I WILL JUST BE DRIVING AND I LOSE MY POWER STEERING WHICH ALMOST PUTS ME IN THE DITCH. NEEDS TO RECALL THIS. VERY DANGEROUS AND EXPENSIVE TO FIX.
I WAS DRIVING ON INTERSTATE AND POWER STEERING STOPPED WORKING, THE POWER ASSIST FAULT AND SERVICE ADVANCETRAC MESSAGE SHOWED ON PANEL. LUCKILY I DID NOT WRECK BECAUSE THAT WOULD HAVE BEEN BAD. I HAD THE CAR TOWED TO FORD DEALERSHIP THEY SAID CAR WAS NOT COVERED BY RECALL OR WARRANTY, CAR HAS 56,000 MILES. FORD YOU SHOULD RECALL FOR THIS PROBLEM THIS COULD CAUSE A WRECK WITH POSSIBLE FATALITIES .
PERSON SETTING IN PASSENGER SEAT WITH SEAT BELT UNBUCKLE AND ENGINE RUNNING, BUT NOT MOVING. LIGHT ON INSTRUMENT PANEL SHOWING THAT SEAT BELT UNBUCKLED AND AIR BAG DEPLOYED.
RETURNING FROM VACATION, RECEIVED "SERVICE POWER STEERING" MESSAGE ON DASH, GOT CAR INTO DRIVEWAY, TURNED OFF. RESTARTED CAR AND HAD NO POWER STEERING! ONLY 42,000 MILES ON CAR. CALLED FORD RE PROBLEM, WAS TOLD NO RECALL, $1400 TO REPLACE STEERING RACK!!! WHAT IF THE STEERING FROZE WHILE DRIVING???
THE INNER DRIVER SIDE DOOR HANDLE BROKE SUDDENLY WHEN TRYING TO EXIT THE VEHICLE. THE HANDLE MADE A POP SOUND AND WE WERE UNABLE TO GET OUT. ONCE WE HAD THE CHANCE TO LOOK AT WHAT HAPPENED, WE NOTICED THAT PULLING OPEN THE HANDLE AT THE SAME TIME AS THE LOCK ENGAGED THE LATCH. THE VEHICLE WAS PARKED AT THE TIME OF THE HANDLE BREAKING, AND THE MOTOR WAS TURNED OFF.
CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 68 MPH, THE VEHICLE STALLED AND THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BOB ALLEN FORD, 9239 METCALF AVE, OVERLAND PARK, KS 66212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL (408-782-8201, LOCATED AT 17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE THE LATCHES AND THE WIRING WERE REPLACED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO RECOMMENDED A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771 (407) 680-0781) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAM GALLOWAY FORD LINCOLN (1800 BOY SCOUT DR, FORT MYERS, FL 33907, (888) 807-0288) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
FORD WORKED ON MY FORD FUSION 2012 REPAIRED AIR CONDITIONER ON JULY 7, 2017, BUT AIR WENT OUT AGAIN ON SEPTEMBER 6, 2017. FORD DEALER REFUSE TO FIX THE REOCCURRING PROBLEM. IN ADDITION, THERE IS A RECALL ON THE AIRBAG, BUT FORD REFUSES TO FIX THE DEFECTED AIR BAG. THERE IS A POSSIBILITY THAT THE AIR BAG MAY EXPLODE CAUSING INJURY. WHILE DRIVING I CAN SMELL A BURNT ODOR WAS COMING FROM THE AIR BAG. TOOK VEHICLE TO CHANGE THE AIRBAG ON SEPT 6, 2017, BUT FORD REFUSED TO FIX THE DEFECTED AIR BAG, AND WOULD NOT GIVE ME A LOANER VEHICLE.
IN 2015 FORD MOTOR COMPANY HAD 80,000 FUSIONS RECALLED BECAUSE OF DEFECTIVE ELECTRIC POWER STEERING CONTROL. AFTER 40000 VEHICLES WERE OFFICIALLY RECALLED THE NTSB BACKED OFF AND GAVE FORD MOTOR COMPANY A GET-OUT-OF-JAIL-FREE CARD BECAUSE NO ONE HAD DIED AS A RESULT OF THIS DEFECT. MY VEHICLE WAS NOT ONE OF THOSE RECALLED BUT TWO MONTHS AGO MY POWER STEERING FAILED AND FOR CHARGED ME OVER $1,600 TO REPAIR IT. THIS IS GROSSLY UNFAIR. MY STEERING FAILED JUST AS I WAS PULLING INTO MY DRIVEWAY SO IT DID NOT CAUSE AN ACCIDENT FOR ME.
POWER STEERING FAILED WHILE DRIVING THIS VEHICLE, AND IT COST OVER $1,600 TO REPAIR. FORD MOTOR COMPANY CLAIMS THIS VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER 15V34
COMPLETE LOSS OF STEERING ASSIST WHILE VEHICLE WAS IN MOTION. MY DAUGHTER WAS DRIVING ON A CITY STREET, AND WAS BARELY ABLE TO STEER, BUT LUCKILY SHE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT.
THERE CURRENTLY IS A RECALL ON 2011-2012 FORD FUSIONS POWER STEERING RECALL #15S18, THAT BEGAN IN JULY 2015. I HAVE A 2012 FORD FUSION I BOUGHT IN SEPTEMBER 2015, THAT APPARENTLY IS NOT COVERED UNDER THIS RECALL. BUT DRIVING HOME FROM WORK THE OTHER DAY, ON A HIGHWAY MY POWER STEERING SUDDENLY FAILED AS I WAS DRIVING 55MPH, ALMOST CAUSING A MAJOR ACCIDENT WITH MANY VEHICLES. I FEEL THIS WAS A MAJOR SAFETY CONCERN, MY VEHICLE DOES NOT HAVE MANY MILES ON IT, AND IT HAS PASSED INSPECTION EVERY YEAR. I THINK THIS RECALL SHOULD BE EXTENDED BEFORE SOMEONE ELSE'S POWER STEERING FAILS AND ARE NOT AS LUCKY AS I WAS THAT OTHER DRIVERS WERE ABLE TO BRAKE IN TIME. I'VE READ ON THIS WEBSITE AS WELL AS MANY OTHERS THAT THIS RECALL NEEDS TO EXTENDED.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT 338 S CHURCH ST, RIPLEY, WV 25271; (304) 372-5707) WHERE THEY REPAIRED THE DRIVER'S SIDE DOOR TO CLOSE; HOWEVER, IT STILL FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER (I-77 FORD, LOCATED AT 3315 CHARLESTON RD, RIPLEY, WV 25271; (304) 372-3673) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE AND DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND PROVIDED CASE NUMBER: CAS-13050159. THE APPROXIMATE FAILURE MILEAGE WAS 45,559.
MY POWER STEERING WENT OUT IN THE MIDDLE OF THE HIGHWAY. I WENT TO A FORD CERTIFIED DEALERSHIP AND HAD THEM LOOK INTO THIS PROBLEM BEFORE ANYTHING DANGEROUS HAPPENED. THE FOLLOWING DAY, AFTER PICKING MY CAR UP FROM THE DEALER MY POWER STEERING WENT OUT COMPLETELY WHILE IN THE MIDDLE OF THE HIGHWAY.
WENT FOR MY YEARLY INSPECTION AND WAS TOLD THAT MY CARS FRONT COIL SPRINGS WERE CRACKED AND IT WASN'T SAFE FOR ME TO DRIVE MY CAR. I FEEL THIS IS PREMATURE FAILURE ON A CAR THAT HAS 52,000 MILES ON IT. THE ONLY ONE WHO HAS SERVICED MY CAR SINCE I'VE OWNED IT IS HERITAGE FORD. I HAVE RECENTLY TRAVELED LONG TRIPS WITH MY CAR TOO AND HAVEN'T NOTICED ANY PROBLEMS. HERITAGE FOR WAS UNABLE TO FIX MY VEHICLE BECAUSE THEY DIDN'T HAVE THE PARTS AND ITS LABOR DAY WEEKEND MEANING IT WILL TAKE LONGER TO GET THE PARTS UNLESS THEY EXPERDITED IT. (THIS IS THE ONLY CAR I HAVE AND OWN)
MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN
MY POWER STEERING IN MY CAR STOPPED WORKING, I GOOGLED MY YEAR MAKE AND MODEL OF MY CAR. THEY LIST A RECALL FOR THE PROBLEM NHTSA 15V30000, FORD RECALL NUMBER 15S18. HAD IT TOWED TO FORD DEALERSHIP, THEY SAID THAT YEAR AND MODEL HAS A RECALL BUT MY VIN # WAS NOT INCLUDED IN THE RECALL BUT IT'S DOING THE SAME THING. HOW DOES THAT HAPPEN, DO I HAVE TO BE IN AN ACCIDENT AND IT KILLS MY 2 AND 4 YEAR CHILDREN TO BE INCLUDED. HOW CAN THEY EXCLUDE VIN NUMBERS. NOW THERE TELLING ME IT WILL COST 2000.00 DOLLARS TO FIX......LIGHT CAME ON WHEN DRIVING THAN STOPPED CAR, WHEN I RESTARTED CAR THE POWER STEERING WOULD NOT WORK.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER FOR A DIAGNOSTIC TESTING WHICH ADVISED THAT THE RACK AND PINION FAILED. THE RACK AND PINION WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE THE APPROXIMATE FAILURE MILEAGE AS 87,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE JERK HARD AND THERE WAS NO POWER STEERING. *JS
TAKATA RECALL.....THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND NO PARTS HAVE BEEN PROVIDED TO CORRECT THE PROBLEM 10 MONTHS LATER. I WAS HIT FROM BEHIND IN AUGUST AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS MOVING WHEN HIT FROM BEHIND WHEN EXITING A RAMP TO TURN ONTO A MAJOR ROAD.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER FORD FAIRFIELD LOCATED AT 3050 AUTO MALL CT, FAIRFIELD, CA 9453, PHONE NUMBER: (707) 716-2144 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. THE CONTACT WAS CONCERNED THAT HE COULD NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT OF THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THE MESSAGE "SERVICE POWER STEERING NOW" APPEARS INTERMITTENTLY WITH NO LOSS OF POWER STEERING, EXCEPT FOR ONCE. THIS HAPPENS WHEN THE CAR IS IN MOTION AND HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. THE MESSAGE DISAPPEARS WHEN HITTING THE RESET BUTTON OR TURNING THE CAR OFF AND BACK ON.
BATTERY SEEMED DEAD ON A MONDAY MORNING AS IT WOULD NOT TURN OVER, I THEN JUMPED THE CAR AND STILL NOTHING HAPPENED. I LET THE CAR SIT FOR THE REST OF THE DAY, ABOUT 8 HOURS LATER STARTED THE CAR AND IT STARTED FINE. ON TUESDAY MORNING I STARTED THE CAR JUST FINE AND DROVE TO WORK, ABOUT 2 MILES FROM MY OFFICE THE DISPLAY ON THE DASH BOARD SAID "SERVICE POWER STEERING". I THOUGHT NOTHING OF IT AND WENT ON WITH MY DAY, WHEN LEAVING FOR LUNCH THE DISPLAY READ "SERVICE POWER STEERING NOW", AND CAR HAD NO POWER STEERING. DID RESEARCH AND FOUND A RECALL ON THE POWER ASSIST ON 2011-2012 FORD FUSION WITHOUT A 3.5L ENGINE. CALLED THE DEALER AND TO NO AVAIL, THEY SAID MY VIN WAS NOT ON THE LIST. MIND YOU, MY VEHICLE IS A 2012 FORD FUSION WITH A 3.0L ENGINE. TOOK THE CAR TO A LOCAL MECHANIC, THEY TESTED EVERYTHING AND SAID THEY COULDN'T FIND ANYTHING WRONG. MYSTERIOUSLY THE POWER STEERING WORKED AGAIN. UNTIL I WOKE UP WEDNESDAY MORNING FOR WORK AND THE SAME EXACT THING HAPPENED. RECALL #'S 15S18 AND 15V340000 SPECIFICALLY STATE THAT THE STEERING MOTOR SENSOR MAY FAIL, RESULTING IN LOSS OF POWER STEERING ASSIST FROM THE ELECTRIC POWER STEERING SYSTEM.
AFTER PARKING, UNABLE TO OPEN DRIVER'S SIDE DOOR. HAD TO ROLL DOWN WINDOW AND USE OUTSIDE HANDLE TO OPEN DOOR.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MIZE FORD, 5348 TENNESSEE HWY 153, HIXSON, TN 37343 (423) 875-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
DOOR LATCH BROKEN. DRIVERS INSIDE DOOR LATCH BROKEN SO YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. COMON PROBLEM THAT GOES BACK TO 2006 MODELS. PLASTIC MECHANISM FAILS AND DOOR WILL NOT OPEN FROM THE INSIDE. ALSO DOOR WILL NOT LOCK SO THE VEHICLE CAN NOT BE SECURED. PREVENTING SOMEONE FROM GETTING OUT OF THE CAR HAS TO BE A SAFETY ISSUE. THERE IS A TSB FROM 2006 ON THIS PROBLEM FOR ALL FUSION, MILANO, AND LINCOLN MKZ MODELS. A RECALL ON ALL DOOR LATCHES INSIDE THE CAR WOULD BE APPROPRIATE.
LUCKILY WHILE PARKED, WIFE STARTED UP HER 2012 FUSION TO GO TO WORK. POWER ASSIST FAULT AND SERVICE ADVANCETRAC DISPLAY IN INFO SCREEN AND CAR HAS NO POWER STEERING OR TRACTION CONTROL. HAD VEHICLE DIAGNOSED, FAULT CODES U3000 AND U2011 WERE PRESENT. CALLED DEALERSHIP WHO SAID NO OPEN RECALL ON VIN. RECALL 15S18 DOES NOT COVER MY VIN EVEN THOUGH THE CAR FITS ALL OF THE CRITERIA FOR THE RECALL INCLUDING DATE AND MANUFACTURE LOCATION. FORD CUST. SERVICE UNWILLING TO HELP. PARTS COVERED BY THE RECALL WERE REPLACED ON SEPT. 13, 2016 BY LOCAL FORD DEALER AT PREVIOUS OWNERS EXPENSE, PARTS FAILED AGAIN LESS THAN A YEAR LATER. THESE PARTS ARE NOT SAFE AND FORD IS UNWILLING TO FIX THE PROBLEM OR EXTEND RECALL TO ALL VEHICLES AFFECTED BY THIS ELECTRONIC POWER ASSIST FAILURE. I'VE READ HUNDREDS OF SIMILAR COMPLAINTS NOW, WHAT DOES IT TAKE TO HOLD FORD ACCOUNTABLE FOR THE SAFETY OF THEIR PRODUCTS?
VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE IN THE STEERING AREA. THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THEIR AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTACTED THE WORLD FORD OF PENSACOLA DEALER, LOCATED ON 6397 PENSACOLA BLVD PENSACOLA FL 32505, WHO INFORMED THE CONTACT THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
TAKATA RECALL RECEIVED A LETTER FROM FORD CO IN MARCH 2017 THAT STATED AIRBAG SUBJECT TO RECALL AND THAT THEY WILL CONTACT ME WHEN REPLACEMENT AVAIALABLR. STILL HAVE NOT BEEN CONTACTED
I WAS DRIVING IN MY 2012 FORD FUSION, ON A HIGHWAY IN NEW YORK STATE AND PULLED OVER AT A REST AREA FOR A SNACK. UPON RETURNING TO THE VEHICLE, I STARTED THE CAR AND WAS GIVEN A "POWER STEERING ASSIST FAULT" ERROR MESSAGE AND I HAD NO POWER STEERING. THERE WAS NO WAY I COULD HAVE DRIVEN THE CAR AND I'M THANKFUL THIS DIDN'T HAPPEN A FEW MINUTES EARLIER WHEN I WAS DRIVING ON THE HIGHWAY IN TRAFFIC, IN THE RAIN. FORD HAS HAD A RECALL FOR THIS SAME ISSUE, BUT MY CAR IS NOT LISTED AND NOW IT WILL COST US $1,800 TO HAVE THIS COMMON PROBLEM FIXED BY REPLACING THE COMPUTER THAT HANDLES THE POWER STEERING. THE MECHANIC AT THE FORD DEALER LAUGHED IT OFF SAYING HE SEES IT ALL THE TIME. THE COMPUTER GOES IF YOU TURN HARD OR HIT A BUMP. FORD NEEDS TO OPEN UP THIS RECALL AND COVER THE REPLACEMENT OF THIS SYSTEM.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
I PARKED IN MY DRIVEWAY. PUT CAR IN PARK GEAR PULLED EMERGENCY BRAKE. REMOVED KEY FROM IGNITION. PULLED INSIDE DOOR LATCH TO EXIT. INSIDE LATCH DID NOT ENGAGE. I HAD TO PUT KEY BACK INTO IGNITION TURN KEY TO ACCESSORIES POSITION ROLL WINDOW DOWN, USE OUTSIDE DOOR LATCH TO OPEN DOOR. HOLD DOOR OPEN ROLL WINDOW BACK UP TURN IGNITION OFF, EXIT CAR AND LOCK. THIS ONLY HAPPENS WITH LEFT FRONT DRIVER DOOR
ELECTRICAL POWER STEERING NOT WORKING (SEE RECEIPT BELOW) 8/11/2017: CASE # [XXX] FOR: $1784.00 MARCH 30 2012 -BUILD DATE FORD RECALL 15S18 ALTHOUGH MY CAR WAS EXCLUDED FROM THE RECALL 15S18, MY CAR DID SAME THING THAT RECALL STATED: THE STEERING WHEEL LOCKED UP WHILE DRIVING AT NIGHT ALONE IN HOUSTON AND WAS PUT IN EXTREME HARM BC IT STOPPED COMPLETELY ON HWY 1314 AND WOULD NOT MOVE. ALSO, MY CAR MEETS ALL THE REQUIREMENTS TO THE RECALL AND IS ONLY EXCLUDED BECAUSE IT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE RECALL TIME FRAME. BECAUSE I EXPERIENCED THE EXACT DESCRIPTION LISTED IN RECALL AND BECAUSE MY CAR MEETS ALL THE NECESSARY REQUIREMENTS OF VEHICLES INCLUDED THAT FORD RECALLED (EXCEPT THAT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE DATE), I REQUEST REMEDY OF REIMBURSEMENT FOR MY VEHICLE REPAIR AND DAMAGES. (I WAS WITHOUT CAR FOR 2 WEEKS AND UNABLE TO WORK AND I AM A SINGLE MOM IN SCHOOL WITH NO HELP FROM FORD). I HAD TO PUT THE COST ON MY CREDIT CARD AND UNABLE TO PAY, SO I NEED THE INTEREST COST OF CREDIT CARD AS WELL.). THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOE MYERS FORD, 16634 NORTHWEST FWY, HOUSTON, TX 77040, 713-766-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.