2013 Ford Fusion Complaint Log

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000, 15V246000 (AIR BAGS, SEAT BELTS, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO REMEDY THE DEFECT WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PULLING INTO A PARKING LOT AND THE DISPLAY FLASHED WARNING AND DINGED, POWER STEERING FAILURE. SHUT CAR OFF, WARNING GONE, TAKING IT TO DEALERSHIP TOMORROW. ALSO TO NOTE EVER SINCE BUYING THE FUSION THE TURN SIGNALS WILL RANDOMLY SHUT OFF BEFORE COMPLETION OF TURN, SOMETIMES EVEN BEFORE TURN, EVERY TIME THE TURN SIGNAL WAS ACTIVATED ALL THE WAY NOT JUST THE FIRST STAGE. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15

PASSENGER DOOR OPENED WHILE DRIVING. BOTH DOORS WILL NOT STAY LATCHED. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.

I WAS DRIVING HOME FROM A ROAD TRIP AND WAS ABOUT 300 MILES FROM HOME WHEN MY "SERVICE POWER STEERING" NOW MESSAGE CAME ON MY SCREEN AND LESS THAN 5 MINUTES AFTER THAT MY STEERING WENT OUT ON MY VEHICLE. I PULLED OFF THE ROAD AT A GAS STATION AND TURNED MY CAR OFF AND THEN ON AGAIN BUT THE STEERING WAS STILL OUT. *TR

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, ANOTHER VEHICLE SLIGHTLY STRUCK THE DRIVER SIDE BUMPER OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. TWENTY MINUTES LATER, A POPPING SOUND EMITTED FROM INSIDE THE STEERING WHEEL AND SMOKE APPEARED FROM THE DASHBOARD. THE VEHICLE SHUT OFF INDEPENDENTLY AND THE CONTACT HASTILY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIREFIGHTERS HAD TO RIP APART THE ENTIRE DASHBOARD IN ORDER TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE SOURCE OF THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE INCIDENT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ONE OF FORD'S ADVERTISED SAFETY SYSTEM IS THE CROSS TRAFFIC ALERT (CTA) AND BACKUP SENSORS THAT ALERT THE DRIVER TO SOMEONE IMMEDIATELY BEHIND THE VEHICLE OR APPROACHING THE VEHICLE FROM THE SIDES. WE NOTICED THAT WE COULD NOT HEAR THE SAFETY ALERT FROM THE REAR OF THE CAR UNDER NORMAL CONDITIONS. I DECIDED TO MEASURE THE LOUDNESS OF THE ALERTS TO SEE HOW THE THEY COMPARED TO NORMAL LEVELS. ALL MEASUREMENTS WERE TAKEN AT THE DRIVER'S SEAT USING DBA SINCE THIS WEIGHTS THE SOUND TO MATCH THE CONTOUR OF THE HUMAN EAR. THE FORWARD SENSORS MEASURE AT 55 DBA WHICH IS AT THE MID-POINT OF NORMAL COMMUNICATION (50-60 DBA) AND IS QUITE NOTICEABLE UNDER ALL CONDITIONS. THE REAR SAFETY ALERT MEASURES AT 40 DBA WHICH IS A LITTLE BIT ABOVE A SOFT WHISPER. NORMAL COMMUNICATION IS BETWEEN 10 AND 100 TIMES LOUDER. WHEN YOU GET IN YOUR HOT CAR IN A PARKING LOT THE A/C IS ON HIGH IT MEASURES 70 DBA. THIS IS WHEN YOU NEED THE SAFETY SYSTEM TO WORK WHEN BACKING OUT OF A PARKING SPOT. PROBLEM IS THE NOISE FROM THE A/C IS 1,000 TIMES LOUDER THAN THE SAFETY ALERT RENDERING IT INAUDIBLE UNLESS YOU TURN YOUR HEAD AND LEAN INTO THE BACK SEAT AREA, THEN A FAINT SAFETY ALERT CAN BE HEARD. I COMPLAINED TO FORD AND THIS WAS ASSIGNED A CASE NUMBER CAS-4970853. I THOUGHT IT WAS JUST MY CAR BECAUSE A FRIEND OF MINE HAS A FUSION ENERGI SAME YEAR AND HIS IS A LITTLE LOUDER ABOUT 46 DBA. THE DEALERSHIP COULD FIND NOTHING WRONG AND FORD SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. I ASKED FOR THE SPECIFICATION ON THE SOUND LEVEL SO I COULD VERIFY MY CAR WAS WITHIN SPEC. I WAS TOLD THEY DO NOT HAVE A SPEC, WHICH MEANS AS LONG AS IT MAKES A SOUND IT'S GOOD. IF THIS IS TRUE IT'S AN UNFORGIVABLE LAPSE IN QUALITY. I WAS TOLD ALL THE HYBRIDS ARE MUCH LOWER LEVEL THAN THE NON-HYBRIDS WHICH MAKES THIS A FLEET-WIDE SAFETY ISSUE. WORKAROUND: TURN YOUR RADIO UP AND IT WILL MUTE WHEN A SAFETY ALERT OCCURS

THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR

I RECEIVED A LETTER IN NOVEMBER 2014 STATING THAT THERE WAS A RECALL ON MY 2013 FORD FUSION. SAFETY RECALL NOTICE 14S21 / NHTSA RECALL 14V-597. IT STATES THAT ON MY VEHICLE, THE RESTRAINTS CONTROL MODULE MAY DEVELOP A SHORT CIRCUIT OVER TIME. IF THIS OCCURS, THE AIRBAG WARNING INDICATOR LAMP WILL ILLUMINATE IN THE INSTRUMENT CLUSTER AND THE DEPLOYABLE RESTRAINT SYSTEMS (FOR EXAMPLE: AIRBAGS AN SIDE AIRBAG CURTAINS) MAY NOT FUNCTION AS INTENDED IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY. A SHORT CIRCUIT MAY ALSO AFFECT THE FUNCTION OF OTHER SYSTEMS THAT USE DATA FROM THE RESTRAINTS CONTROL MODULE, INCLUDING STABILITY CONTROL. I HAVE ATTEMPTED TO CONTACT MY DEALERSHIP SEVERAL TIMES IN AN ATTEMPT TO GET MY VEHICLE REPAIRED IN A REASONABLE TIME FRAME. HOWEVER, THE DEALERSHIP STILL SAYS THAT THEY DO NOT HAVE ANY PARTS FROM THE MANUFACTURER AND WILL NOT RECEIVE ANY PARTS UNTIL AROUND NOVEMBER OR DECEMBER WHICH WOULD THEN BE A FULL YEAR FROM THE DATE OF THE ORIGINAL NOTICE. I HAVE TWO SMALL CHILDREN AND AM CONCERNED FOR THEIR SAFETY IN THE CAR AND AM UNSURE OF HOW TO GO ABOUT GETTING THIS REPAIRED IN A TIMELY MANNER. THANKS FOR YOUR HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HIT DEER GOING 45 MILES AN HOUR WHEN HE RAN OUT IN FRONT OF ME. VEHICLE CHECK WAS DEPLOYED. SAID AIRBAG ACTIVATED. NEITHER THE AIRBAG WENT OFF NOR DID THE SEAT BELT RESTRAINT TIGHTENED. OBTAINED 7000.00 IN FRONT END DAMAGE INCLUDING RADIATOR, HOOD FENDERS AND PUSHED IN DRIVER DOOR. POLICE OFFICER CHECKED THE AIRBAG FOR ME AND STATED THAT I NEEDED TO LET THEM KNOW IT SHOULD HAVE DEPLOYED AND DID NOT. HAD VEHICLE TOWED AND CALLED PECK FORD. AFTER 3 WEEKS IN THE AUTO REPAIR STATED THEY RAN A CHECK AND IT SEEMED THE AIRBAG WAS FINE. THEY HAD TO DO A REALIGNMENT AND THE RADIATOR HOSE AND BOLTS SNAPPED OFF PLUS THE BODY WORK. FORD STATED IT WAS IN A RECALL BUT THAT THEY WOULD NOT HAVE THE PARTS FOR A YEAR. I TOLD THEM I WAS AFRAID TO DRIVE IT AND TOLD THEM ABOUT THE ACCIDENT AND THE FAILURE OF THE AIRBAG TO DEPLOY NOR THE RESTRAINTS. PECK FORD ALSO STATED THAT THERE WAS NOT MUCH THEY COULD DO UNLESS THE AIRBAG LIGHT STAYED ON WHEN CAR WAS OPERATING. PREVIOUSLY, IN SUMMER OF 2014, I WROTE THE WARRANTY CENTER BECAUSE MY HEADLINER HAD TO BE REPLACED DUE TO WRINKLING AND FALLING IN FRONT. THEY REPLACED THE HEADLINER BUT IT STARTED HAPPENING AGAIN SO I WROTE THEM IN SUMMER OF 2014. THEY STATED THE ONLY RECALL THEY HAD WAS FOR THE AIRBAG AND THAT I SHOULD STOP DRIVING THE CAR IMMEDIATELY AND CALL FORD. I CALLED THEM AND THEY SAID THERE WAS NO PARTS AVAILABLE AND STATED THEN THAT THE AIRBAG LIGHT HAD TO BE ON. FAST FORWARD TWO MONTHS LATER AND I HIT A DEER, NO AIRBAG DEPLOYED, THE RESTRAINTS DID NOT WORK. FEARFUL WHEN DRIVING THE CAR NOW AND NO HELP AVAILABLE. DRIVER SEAT NOW SAGS TO ONE SIDE

I WAS IN A CAR ACCIDENT WITH MY 2013 FORD FUSION. THERE WAS A WITNESS AT THE SCENE SAYING THAT THERE WERE SPARKS SHOOTING FROM MY CAR BEFORE THE ACCIDENT HAPPENED. HE SAYS IT LOOKED LIKE A TIRE CAME OFF MY CAR TAKING A RIGHT CURVE ON A MAIN ROAD IN THE CITY THE CAR DID NOT TURN I JUST WENT STRAIGHT ACROSS 2 LANES OF ONCOMING TRAFFIC.ON THO THE SIDEWALK AND INTO A TREE. I COULD NOT OPEN THE DOOR TO THE CAR TO GET OUT 2 GUYS CAME OVER AND NOTICED THE CAR WAS ON FIRE AND PULLED THE DRIVER SIDE DOOR OPEN. I ENDED UP IN THE HOSPITAL LUCKILY NO ONE ELSE WAS HURT I LIVE IN LONDON ONTARIO CANADA. .....UPDATED 12/15/15 *BF *TR UPDATED 9/7/2017*CN

THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION WILL NOT CLOSE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THE DIAGNOSIS WAS FAILURE OF THE DOOR LATCH ASSEMBLY. THE PART IS ON BACKORDER AND I WAS TOLD THEY HAVE NO IDEA WHEN THE PART WILL BE SHIPPED. WHILE AT THE DEALER, THERE WAS ANOTHER 2013 FORD FUSION WITH THE SAME PROBLEM ON THE SAME DOOR AS MINE. I HAVE OWNED THIS CAR FOR ALMOST TWO YEARS AND THERE IS NO WAY A DOOR LATCH SHOULD FAIL THIS EARLY. THE TOTAL COST FOR THE REPAIR WILL BE $431. *TR

WHILE DRIVING WITH CHILDREN IN THE BACK SEAT OF THE VEHICLE THE REAR PASSENGER DOOR BECAME UNSECURED. THE DOOR LATCH FAILED AND WOULD NOT RE-SECURE. THIS WAS THE SECOND INCIDENT ON THE SAME CAR IN LESS THAN 2 WEEKS. THE FIRST TIME THE FRONT PASSENGER DOOR WOULD NOT SECURE. THAT FIRST TIME FORD REPAIRED THE DOOR. WHILE PICKING THE VEHICLE UP AFTER THE REPAIR ANOTHER FORD FUSION OWNER WAS DROPPING OFF HIS VEHICLE WITH THE SAME ISSUE. THE SAME DEALERSHIP HAD ANOTHER FUSION IN A COUPLE DAYS EARLIER WITH THE SAME PROBLEM. THIS IS A SAFETY CONCERN. MY FAMILY WAS IN THE CAR WHEN THE DOOR FAILED. *TR

WAS DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN DEER HIT CAR IN FRONT . THE IMPACT TOOK OUT FRONT BUMPER BUMPER GUARD HOOD LEFT FENDER AND LEFT DOOR. THE RADIATOR BOLTS CRACKED AND DROPPED THE RADIATOR. I WAS THROWN FORWARD BUT NEITHER SEAT BELT TIGHTENED OR AIR BAG WENT OFF. THE SYSTEM RADIO WENT INTO SYSTEM CHECK AND CONTINUALLY CHECKED , STATING AIRBAG DEPLOYED BUT IT DID NOT DEPLOY. ONE SIDE OF THE SEAT ON DRIVERS SIDE WILL NOT RISE WHEN TRYING TO BRING SEAT UP AND SO SEAT SAGS TO LEFT OFFICER THAT I CALLED TO THE SCENE STATED THAT IT LOOKED LIKE THE AIRBAG STARTED TO DEPLOY BUT WHEN I GOT THE CAR FIXED THEY SAID THEY FOUND THE AIRBAG STILL IN TACK. BOTH PARTIES POLICE AND MECHANIC STATED THAT THEY WERE SURPRISED AIRBAG DID NOT GO OFF. I CALLED FORD ABOUT THE RECALL AND THEY SAID CANNOT REPAIR UNLESS AIR BAG LIGHT IS ON . I WROTE SAFETY FOR FORD AND THEY SAID THE SAME THING. I CALLED DEALER BACK AND THEY STATED THAT I CANNOT BRING IN TILL LETTER ARRIVES BECAUSE THE PARTS TO REPLACE WOULD NOT BE IN TILL END OF 2015. *JS

VEHICLE STALLED OUT AFTER TAKING A TURN AFTER A STOP SIGN. SPEED WAS AROUND 10-15MPH. ROLLED TO SIDE OF ROAD. CHECK ENGINE LIGHT ILLUMINATED. VEHICLE STRUGGLED TO RE-START AFTER SEVERAL ATTEMPTS. WHEN IT DID START IT WOULD IMMEDIATELY STALL AFTER PLACING THE SHIFTER INTO DRIVE. HAD VEHICLE TOWED TO DEALER. *TR

WHILE DRIVING IN A PARKING LOT THE REAR PASSENGER SIDE DOOR UN-LATCHED AND OPENED. EFFORT TO CLOSE THE DOOR WAS NOT SUCCESSFUL. WE SECURED THE DOOR CLOSE WITH A RATCH-TIE DOWN AND TOOK THE CAR IN FOR SERVICE. THE DEALER INDICATED THE DOOR LATCH SYSTEM NEEDED TO BE REPLACE FOR $400. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE TURN SIGNALS FAILED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURNING MODULE NEEDED TO BE REPLACED. AT THE TIME OF THE REPAIR, THE MANUFACTURER STATED THAT THE TURNING MODULE WAS NOT THE CAUSE OF THE FAILURE. THE DEALER STATED THEY WOULD CALL BACK WHEN THE APPROPRIATE REPAIR WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE: P235/45R18. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000. UPDATED 02/02/15*LJ UPDATED 9/8/2017*CN

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD COUNTRY SERVICE REPORTED "NO PROBLEM FOUND" AFTER HAVING MULTIPLE TECHNICIANS TEST DRIVE THE VEHICLE AND BECAUSE THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. FORD COUNTRY SERVICE RECOMMENDED I CONTACT FORD MOTOR COMPANY CUSTOMER SERVICE AND REPORT THE ISSUE. I COMPLIED AND CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE PERSON NAMED [XXX], ID # [XXX], CASE # [XXX]-. THE CUSTOMER SERVICE PERSON ([XXX]) RESPONDED ON OCTOBER 6, 2014 STATING THERE WAS NO OTHER ACTION FORD MOTOR COMPANY COULD TAKE BECAUSE THE SERVICE TECHNICIANS NEED TO DUPLICATE THE PROBLEM BEFORE REPAIRS CAN BE MADE AND SINCE THEY COULD NOT DUPLICATE THE PROBLEM, FORD COUNTRY WAS DIRECTED TO RELEASE THE VEHICLE BACK TO THE OWNER AND TERMINATE RENTAL CAR REIMBURSEMENT EFFECTIVE TODAY (OCT. 6, 2014).. THIS PROBLEM APPEARS TO BE IDENTICAL TO THE PROBLEM WITH FORD FUSION AUTOMOBILES REPORTED IN THE ASSOCIATED PRESS (AP) NEWSPAPER ARTICLE "FEDS PROBE POWER STEERING IN FORD MIDSIZE CARS", DATED OCTOBER 6, 2014. A COPY OF THIS COMPLAINT IS BEING DELIVERED TO FORD COUNTRY, COPY TO FORD MOTOR COMPANY CUSTOMER SERVICE ALONG WITH THE AP ARTICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 AND 14V597000 (AIR BAGS, SEAT BELT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S DOOR OPENED WHILE DRIVING AT AN UNKNOWN SPEED. THE FAILURE MILEAGE WAS 18,005. UPDATED 8/19/15*CN THE VEHICLE WAS REPAIRED. UPDATED 9/30/2015*JS

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVERS AND THE PASSENGERS SIDE DOORS HAD TO BE OPENED AND CLOSED SEVERAL TIMES BEFORE THE DOOR LATCHED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS , SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 01/25/16 *BF *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE TEMPERATURE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE WAS AT THE MAXIMUM HIGH. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,755.

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A HEAD ON COLLISION, THE CONTACT SWERVED AND LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300.

**THIS IS THE SECOND TIME THIS HAPPENED** THE LATCH ON THE FRONT PASSENGER DOOR FAILED. MY HUSBAND SHUT THE DOOR AT THE GROCERY STORE AND THE DOOR BOUNCED BACK, IT WOULD NOT LATCH. THIS IS NOT SAFE! WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE WILL PROBABLY HAVE TO WAIT ANOTHER 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH PRIOR ON THE REAR PASSENGER DOOR WHICH I ALREADY MADE A SEPARATE REPORT FOR** *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ

I WAS DRIVING ON THE BLUE RIDGE PARKWAY ON A SUNNY DAY. MY HEADLIGHTS WERE SET AT "AUTO." THIS SELECTION AUTOMATICALLY TURNS MY HEADLIGHTS FROM DAYLIGHT RUNNING LIGHTS TO FULL HEADLIGHTS BASED ON THE AMOUNT OF LIGHT OUTSIDE. I ENTERED ONE OF THE MANY TUNNELS ON THE PARKWAY AND MY LIGHTS DID NOT COME ONE. IT WAS A SHORT TUNNEL, SO I THOUGHT PERHAPS THE SENSOR DIDN'T "THINK IT WAS DARK ENOUGH." HOWEVER, FOR EACH TUNNEL AFTER THAT, AND TO THIS DAY REGARDLESS HOW LONG OR DARK THE TUNNEL, MY "AUTOMATIC" HEADLIGHTS DO NOT TURN MY HEADLIGHTS ON. THIS CREATES AN UNEXPECTED COMPLETE LACK OF VISION. FORD CORPORATE AND MY LOCAL FORD SERVICE DEPARTMENT BOTH AGREED THAT THIS IS NOT UNUSUAL, THAT THE AUTOMATIC HEADLIGHTS OFTEN TAKE UP TO 20 SECONDS TO MAKE THE ADJUSTMENT. I KNOW NO OTHER CAR WHERE THIS ADJUSTMENT ISN'T NEARLY INSTANTANEOUSLY. HAD THERE BEEN A CYCLIST IN THE TUNNEL OR HAD I MET ANOTHER CAR, THIS "ANOMALY" COULD HAVE BEEN CATASTROPHIC. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 35 MPH, THE STOP SAFE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,400. UPDATED 10/07/14*LJ THE DEALER CONCLUDED THE CAM SHAFT SENSOR FAILED. UPDATED 10/21/14

THE CARS WARNING LIGHTS FOR HILL STOP ASSIST, SERVICE ADVANCE TRAC, TRACTION CONTROL, AND THE AIR BAGS ALL CAME ON INDICATING THAT THESE SAFETY FEATURES WE'RE NOT WORKING PROPERLY. TAKEN TO THE DEALER AND THEY SAID ITS THE RCM OR RESTRAINT CONTROL MODULE THAT FAILED. THE CAR WAS IN NO ACCIDENTS, AND WAS DRIVING NORMALLY. THIS PART IS BACKORDERED FOR WEEKS BUT FORD WOULD NOT PROVIDE A LONER VEHICLE, SO WE FACED WITH DRIVING A CAR THAT IS DEFINITELY NOT AS SAFE AS PURCHASED, AND THE MANDATED SAFETY FEATURES ARE NOT WORKING. THIS PROBLEM IS HAPPENING T MANY FUSION 2013 HYBRID OWNERS AS SEEN ON THE FORD FORUMS, AND IT NEEDS TO BE A RECALL, AND PEOPLE SHOULD GET A LONER CAR WHILE WAITING FOR THESE TO GET FIXED. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY IN HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON THREE OTHER OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

THE LATCH ON THE REAR PASSENGER DOOR FAILED. I OPENED THE DOOR AND THEN SHUT IT AND THE DOOR JUST BOUNCED BACK. AT THE TIME MY FAMILY AND I WERE IN MIDLAND, TX AND HAD TO DRIVE ALL THE WAY BACK TO AUSTIN, TX (6 HOURS) WITH THE REAR DOOR TIED DOWN. THIS WAS VERY UNSAFE AS WE HAVE A 1 YEAR OLD SON THAT RIDES IN THE BACK SEAT. WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE HAD TO WAIT 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH LATER ON THE FRONT PASSENGER DOOR WHICH I WILL MAKE A SEPARATE REPORT FOR** *TR

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE STREET TO HELP US AND SENT THE FIRE TRUCK TO US. THEY POPPED THE HOOD AND TRUNK AND TRIED TO PUT OUT THE FIRE. AFTER A FEW MINUTES OF TRYING TO PUT OUT THE FIRE, THEY PULLED THE HYBRID BATTERY LINE. THE INCIDENT # IS [XXX]. OUR CAR WAS TOWED OFF AND TOTALED BY USAA. THEY HAVE THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NOT HAPPY WITH MY VEHICLE IF MY FIRST TIME BUYING A FORD FOR MY FAMILY. AFTER I PURCHASED THE VEHICLE I FOUND OUT IT ALREADY HAD RECALLS AND THE DEALER AT FORD AND DIDN'T NOTIFY ME ABOUT IT I REALLY DON'T FEEL SAFE AT ALL DRIVING THE VEHICLE. I MADE A REQUEST WITH FORD MOTOR COMPANY FOR A BUY BACK ON MY VEHECLE. AT THAT TIME IT WAS DENIED BECAUSE THERE WAS ONLY ONE RECALL. WELL NOW THERE IS EIGHT AND I REQUEST FOR A SECOND TIME FOR A BUY BACK I REALLY NEED TO RETURN THIS VEHICLE SO THAT I COULD REALLY SPEND A LITTLE MORE MONEY AND GET IN TO A BENZ OR BMW

FRONT PASSENGER DOOR LATCH FAILED. DOOR WOULD NOT LOCK. DROVE CAR TO DEALERSHIP. CURRENTLY STILL THERE, DOOR LATCH WAS ORDERED, WAITING ON REPAIR TO BE COMPLETED. THIS IS OUR SECOND DOOR LATCH FAILURE IN LESS THAN TWO MONTHS. FIRST FAILURE WAS THE REAR PASSENGER DOOR LATCH. COMPLAINT WAS FILED FOR THAT AS WELL. *TR

THE AIRBAG LIGHT STAYS ON. THE SERVICE DEPARTMENT AT FORD, SAID THE AIRBAGS WOULD NOT WORK IN THE EVENT OF AN ACCIDENT. FORD'S SERVICE DEPARTMENT REPLACED THE SAFETY MODULE BUT THAT DIDN'T FIX THE PROBLEM. THEY'VE ORDERED A SECOND PART, BUT IT'S BEEN ON BACK ORDER SINCE ABOUT AUGUST 20TH. IT'S NOW SEPTEMBER 6TH AND THE PART HASN'T BEEN SHIPPED. MY CAR HAS BEEN SITTING FOR NEARLY THREE WEEKS BECAUSE I REFUSE TO DRIVE IT WITH FAULTY AIRBAGS. *TR

IN OCTOBER 2012 I PURCHASED A 2013 FORD FUSION SE 1.6L ENGINE WITH ECO BOOST, WHICH NOW HAS APPROXIMATELY 26,000 MILES ON IT. THE LEFT SIDE HOOD LATCH IS NOT FUNCTIONING PROPERLY PREVENTING THE HOOD FROM LATCHING SECURELY ON THAT SIDE. IT IS A SIGNIFICANT CONCERN FOR ME THAT THE HOOD MAY RELEASE IN FULL WHILE THE VEHICLE IS IN MOTION. THE OVERALL SAFETY OF THIS VEHICLE BECOMES OF GREATER CONCERN TO ME GIVEN THIS RECENT ISSUE IN LIGHT OF THE THREE PRIOR SAFETY RECALLS ON THIS SPECIFIC FUSION MODEL. *TR

WITHIN 2 MONTHS TWO DOOR LATCHES FAILED AND HAD TO BE REPLACED. I WORRY ABOUT THE OTHER 2 NOW. I DON'T KNOW IF THEY WOULD FAIL WHILE DRIVING. BOTH HAPPENED WHEN I OPENED THE DOOR AND THEN COULD NOT SHUT IT. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT MADE A TEMPORARY ADJUSTMENT TO THE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

MY 2013 FUSION WITH APPROXIMATELY 12,000 MILES WAS ALREADY SCHEDULED FOR REPAIR TO REPLACE BOTH REAR SHOCKS BECAUSE THEY WERE LEAKING. BEFORE IT WENT IN THE AIRBAG LIGHT CAME ON. THE DEALERSHIP SAID "NO PROBLEM WE WILL TAKE CARE OF IT". WHEN I WENT TO PICK IT UP THEY TOLD ME THAT THEY COULD NOT GET THE LIGHT TO GO OUT AND THAT THEY TRIED DOWNLOADING SOFTWARE TO THE RESTRAINT CONTROL MODULE (RCM) AND NEEDED TO ORDER ONE. THEN THEY WENT ON TO SAY THEY ARE ON BACK ORDER AND SHOULD ONLY TAKE A FEW DAYS. THEN I GET HOME TO HEAR THE MESSAGE THEY LEFT SAYING THAT THE PART WAS ON BACK ORDER AND THAT MY AIRBAGS WILL NOT WORK WITHOUT THE MODULE. I CALLED AND WAS TOLD THAT IT WILL TAKE WEEKS TO GET THIS PART AND THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. FROM WHAT THEY TOLD ME, THE MAGNITUDE OF THE BACK ORDER AND WHAT I HAVE READ IT SEEMS THIS IS A MAJOR PROBLEM. HOW MANY FUSION DRIVERS ARE DRIVING AROUND WITHOUT AIRBAGS? WHO KNOWS IF YOUR AIRBAGS WILL WORK EVEN IF YOUR AIRBAG LIGHT IS NOT SHOWING A PROBLEM? *TR

THE FRONT PASSENGER DOOR OPENED AND WOULD NOT CLOSE. THE PLASTIC LATCH ASSEMBLY FAILED TO SECURE THE FRONT PASSENGER DOOR. THE DEALERSHIP SERVICE DEPARTMENT WAS CONTACTED IMMEDIATELY. ADVISED BY SERVICE MANAGER TO WRAP SEAT BELT AROUND HANDLE OF DOOR AND FASTEN TO SECURE DOOR IN ORDER TO DRIVE THE VEHICLE TO THE DEALERSHIP TO ADDRESS ISSUE. THE DEALERSHIP SERVICE DEPARTMENT NOTE DESCRIBES THE ISSUE AS AN "INSUFFICIENT LATCH". THE CAUSE NOTED IN THE SERVICE DEPARTMENTS REVIEW WAS THAT THE LATCH ASSEMBLY "DOES NOT OPERATE PROPERLY". THE CORRECTIVE ACTION DOCUMENTED AND COMPLETED BY THE DEALERSHIP SERVICE DEPARTMENT WAS TO REMOVE AND REPLACE THE FRONT PASSENGER DOOR LATCH ASSEMBLY (PART # FMC BE8Z 5421812 B / NOTE: INSF DESCRIPTION: LATCH). *TR

THERE IS CURRENTLY A "SAFETY RECALL" # 15S16 FOR THE DOOR LATCH AND BROUGHT TO DEALERSHIP TO HAVE IT REPAIRED AND THE OTHER DOORS REPAIRED AS WELL SINCE IT UNLATCHED WITHOUT WARNING AND NOW UNDERSTAND THAT THIS MAY HAPPEN AT ANYTIME AND WE ARE FRIGHTENED TO DRIVE CAR ON HIGHWAY. THE DEALERSHIP INFORMED US THEY WILL ONLY REPAIR THE BROKEN DOOR ONLY. THIS IS A SAFETY RECALL AND IT HAPPENED TO ONE DOOR MEANING WE ARE NOW AT RISK OF HAVING IT HAPPEN AGAIN. WE DO NOT FEEL SAFE AT ALL DRIVING THIS CAR SINCE IT ALREADY HAPPENED. WOULD APPRECIATE IT IF SOMEONE FROM YOUR ORGANIZATION COULD CONTACT COUNTRY FORD IN HENDERSON, NEVADA AND TELL THEM TO REPLACE ALL THE DOOR LATCHES ON OUR CAR. THE CAR HAS BEEN AT THE DEALER SINCE JULY 30TH, 2015.

"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SURE THE CAR WOULD ACTUALLY DRIVE SO I PULLED FORWARD OUT OF THE PARKING SPACE WHEN THE "STOP SAFELY NOW" LIGHT APPEARED AND THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. LUCKILY I WAS ABLE TO ROLL THE CAR BACK TO THE PARKING SPACE SAFELY. I REPEATED THIS PROCESS SEVERAL TIMES AND EVERY TIME THE DRIVETRAIN DISENGAGED WITHIN ABOUT 3 TO 5 SECONDS PREVENTING ANY FORWARD OR REVERSE MOVEMENT. HAD THIS HAPPENED ON A HIGHWAY I JUST DROVE IT COULD HAVE CAUSED A LIFE THREATENING ACCIDENT. LOCKED AND LEFT THE CAR SIT FOR 5 HOURS. CAME BACK TO THE CAR AND IT WORKED NORMALLY FOR A 1 HOUR DRIVE HOME. CALLED DEALERSHIP AND SCHEDULED DIAGNOSTIC. A SECOND ISSUE THAT MAY OR MAY NOT BE RELATED OCCURRED AFTER AN OIL CHANGE AND REPLACEMENT OF A PURGE VALUE ASSEMBLY 1 MONTH AGO. THE ISSUE THAT STARTED IS THE ENGINE ENGAGES REGARDLESS OF THE VEHICLE MODE OR OPERATION. EVEN WHEN SET TO FULL ELECTRIC AND PARKED WITH NO ACCESSORIES RUNNING, THE MOTOR TURNS ON AT A HIGH IDLE AND REMAINS ON. A FIRMWARE UPDATE PARTIALLY RESOLVED THE MOTOR RUNNING CONSTANTLY AS NOW IT RUNS A LITTLE MORE THAN 50% OF THE TIME FOR NO REASON AND AT A HIGH IDLE. THERE WERE NO ISSUES DURING THE 10 MONTHS PRIOR TO NEEDING THE PURGE VALVE ASSEMBLY AND SUBSEQUENT ISSUES APPEARING. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION ECO BOOST. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND RESTARTED IT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID ES NOT THINK THE BATTERY CAUSED THE FAILURE TO OCCUR SINCE THE VEHICLE RESTARTED WITHOUT BEING JUMP STARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.

I WAS DRIVING HOME FROM WORK AND BRIEFLY HEARD A WARNING LIGHT CHIME. I GLANCED DOWN AND SAW WHAT I THOUGHT WAS A STEERING WARNING LIGHT THEN IT WENT AWAY WITHIN SECONDS. *TR

REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR

2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD