2016 Ford Fusion Complaint Log

WHEN DRIVING MY CHECK ENGINE LIGHT RANDOMLY TURNS ON, ON THE FREEWAY, STREET, TURNING, ETC. AND THEN IT SAYS CHECK MANUAL. THE CAR STARTS SHAKING AND YOU CAN'T ACCELERATE. IN ORDER TO GET WHERE I NEED TO BE I HAVE TO PULL OVER CONSTANTLY AND RESTART THE CAR. I GOT IT CHECKED AT AUTO ZONE AND IT SAID IT WAS THE THROTTLE BODY ACTUATOR STUCK IN THE OPEN POSITION. OH AND BECOMES MORE DIFFICULT TO STEER THE VEHICLE WHEN THE ERROR POPS UP.

I WENT TO PUT MY CAR IN REVERSE TO BACK OUT OF A PARKING LOT AND WHEN I WENT TO PUT IT IN DRIVE THE VEHICLE DID NOT MOVE FROM REVERSE, ALMOST RESULTING IN A CRASH. I THEN TRIED TO SHIFT TO PARK AND IT STILL REMAINED IN REVERSE. I LATER TRIED TO SHIFT TO PARK AND IT STILL WOULDN'T SHIFT SO I TURNED IT OFF AND TRIED TO TURN IT BACK ON AND WOULDN'T TURN ON BECAUSE THE VEHICLE WAS NOT IN PARK. I LEFT IT IN REVERSE WITH THE PARKING BRAKE ON AND THE NEXT MORNING HAD IT TOWED TO SHAWNEE MISSION FORD.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER REMAINED STUCK IN NEUTRAL WHEN SHIFTING FROM THE PARK POSITION. THE VEHICLE WAS NOT ABLE TO SHIFT BACK INTO PARK AND THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER FOR THE VEHICLE NOT TO ROLL AWAY. THE VEHICLE WAS NOT DRIVABLE DUE TO THE FAILURE. THE DEALER CRONIN FORD (10700 NEW HAVEN RD, HARRISON, OH 45030, 1-(513) 367-5300) HOWEVER THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). A LOANER VEHICLE WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA CAMPAIGN NUMBER: 18V471000 WE HAD THIS EXACT ISSUE, BUT HAVE NOT BEEN NOTIFIED OF A RECALL. WE GOT OUT AT A REST AREA, WHEN WE RETURNED THE DASH SHOWED US IN A DIFFERENT GEAR THEN THE CAR WAS ACTUALLY IN. WHEN AT DEALERSHIP THEY STATED THAT THE PART THEY NEEDED TO REPLACE WAS THE SAME PART THAT WAS UNDER THE ABOVE RECALL, HOWEVER OUR VIN NUMBER IS NOT SHOWING UP???

MY CAR WAS PURCHASED MAY OF 2017. AUGUST 13, 2018 I GOT READY TO PARK MY CAR, AS I PUT MY CAR IN PARK THE CAR WAS STILL MOVING FORWARD AS IT WAS IN DRIVE. CONFUSED I LOOKED DOWN AT THE HANDLE AND IT WAS LITERALLY IN PARK POSITION, BUT AS I LOOKED AT THE DASHBOARD IT STATED IT WAS IN DRIVE. I COULD NOT GET THE HANDLE TO POSITION BACK IN ANY OTHER POSITION EXCEPT FOR PARK. AND AT THIS POINT THE CAR WOULD NOT TURN ON AT ALL. I CONTACTED AAA THEY INFORMED THERE WAS A RECALL ON ALL 2013-16 MODEL YEAR FORD FUSION TO REPLACE SHIFTER CABLE BUSHINGS. HE TOOK THE MIDDLE CONSOLE APART AND SHOWED ME A PINK STRIP AND EXPLAINED THIS IS WHERE THE SHIFTER CABLE DISCONNECTED FROM THE TRANSMISSION. HE SAID THE RECALL WAS RECENT AND TO CONTACT MY LOCAL FORD DEALERSHIP WHERE THEY ARE TO REPLACE IT AT NO CHARGE. I TOWED MY CAR TO MY LOCAL FORD DEALERSHIP AFTER EXPLAINING IN DETAIL WHAT HAPPENED TO MY CAR. THEY RAN MY VIN AND TOLD ME TO BRING IT IN AS IT QUALIFIED FOR THE REPAIR. MY CAR IS INDEED A 2016 FORD FUSION NOT EVEN A YEAR OLD AND THE BUSHING DISCONNECTED FROM MY TRANSMISSION. EVERYTHING WAS FINE, UNTIL A TECHNICIAN CALLED AND AT FIRST INFORMED ME THEY WERE BACK UP AND HAD ABOUT 15 RECALLS BEFORE ME. HE SAID HE HAD TO REPLACE THE WHOLE SHIFTER BUSHING AND IT WAS GOING TO BE OVER A WEEK. AFTER I TOLD HIM FINE I WILL WAIT.. HE THEN CHANGES HIS STORY AND SAYS MY CAR IS NOT QUALIFIED TO BE REPAIRED UNDER THE RECALL AND THAT I WAS "MISINFORMED" BY THEIR REPRESENTATIVE. I DO NOT UNDERSTAND THIS. HOW IS MY CAR BEING THE SAME MAKE AND MODEL OF THE RECALL, AND HAVING THE SAME ISSUES AS THE RECALL NOT CONSIDERED QUALIFIED ALL OF A SUDDEN BECAUSE YOUR TOO BACKED UP? MY CHILDREN WAS IN THE CAR WHEN THIS HAPPENED. I PUT MY CAR IN PARK AND IT KEPT ROLLING, IF I HAD NOT THOUGHT QUICKLY MY CAR WOULD HAVE RAN INTO THE WALL IN PARK.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED AND AN ABNORMAL NOISE WAS HEARD. UPON INSPECTION, THE CONTACT FOUND THAT THE FRONT DRIVER'S SIDE AXLE HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W ROY HORN WAY, LAS VEGAS, NEVADA), BUT THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE CONTACT ATTRIBUTED THE FAILURE TO THE DEALER'S REPAIR OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

PULLED INTO DRIVEWAY AT HOME. THE CAR HAD STOPPED, AND I WENT TO PUT IT IN PARK FROM DRIVE. UPON MOVEMENT THE SHIFTER BECAME STUCK INTO REVERSE AND ON THE DASH, IT READ REVERSE, BUT THE SHIFTER WAS PUSHED UP TO THE (P) PARK MARK. THE SHIFTER WOULD NOT MOVE, AND CAR STARTED TO ROLL BACKWARD. THE BRAKE PEDAL WAS STIFF AND WOULD NOT MOVE. I PULLED THE EMERGENCY BRAKE. I LATER FOUND OUT IT WAS THE SHIFTING MECHANISM THAT HAD BROKE. THE BUSHING THAT CONNECTS THE SHIFTING CABLE TO THE TRANSMISSION BRAKE.

FORD FUSION SHIFTING CABLE COMES OFF DUE TO BUSHING BEING DETERIORATED CAUSING CAR TO GO IN REVERSE WHILE IN PARK. DUE TO THIS UNOFFICIAL RECALL MY CAR WENT BACKWARDS INTO A BUILDING UNCONTROLLABLY.

TRANSMISSION POPPED OUT OF PARK WHILE BEING UNATTENDED AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE. THE VEHICLE WAS IN PARK WHEN THE DRIVER EXITED THE VEHICLE WHILE WORKING TO PHOTOGRAPH ANOTHER VEHICLE FOR HIS JOB DUTIES. WHILE THE DRIVER WAS OUTSIDE OF THE VEHICLE TAKING PHOTOS, THE CAR POPPED OUT OF GEAR AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE.

VEHICLE WAS STOPPED AND BEING PLACED INTO PARK FROM DRIVE. UPON MOVEMENT THE SHIFTER BECAME STUCK IN NEUTRAL. WAS ABLE TO MOVE TO MOVE THE SHIFTER TO PARK BUT VEHICLE SCREEN READ TRANSMISSION IN NEUTRAL. TOWED THE VEHICLE TO CAMELBACK FORD AND WAS ADVISED THE SHIFTING MECHANISM HAD BROKEN. THE BUSHING THAT CONNECTS THE SHIFTING CABLE TO THE TRANSMISSION HAD BROKEN RECALL 18V471000. FORD REFUSED TO REPLACE AS VIN WAS NOT IN THE BATCH AFFECTED CURRENTLY.

THE SHIFT CABLE DETACHED, OUR VIN NUMBER DIDN'T SHOW UP FOR THIS RECALL FOR IT IS THE SAME THING THAT IS HAPPENING WITH OTHER 2016 MODELS

TAKATA RECALL- I HAD ON PREVIOUS FORD FUSION. TIRES, STABILITY, WIPERS, RIPPED INTO I JUST BOUGHT TWO NEW TIRES AUGUST 2018. THE CAR IS UNDER 9,000. MILES! THE RED ONE PREVIOUS WAS 10,OOO, MILES WHEN I HAD TO TURN IN LEASE, AND PRESSURED BY A SALESMAN. PLUS THEY PUT ON EXTRA PACKAGES, AND WHEN I CALLED, I SAID TAKE IT OFF, ETC... THEY DID NOT! I HAD TROUBLE TURNING CAR AT TIMES(BOTH) THEY HAVE RUN OFF THE ROAD BECAUSE OF TIRES AND OTHER THINGS. IT WAS HIGHWAY DRIVING. ALWAYS.

IT WILL NOT SHIFT IN TO GEAR

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST ACCELERATION AND THE WRENCH ICON ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (PACKEY WEBB FORD, 1815 OGDEN AVENUE, DOWNERS GROVE, IL 60515) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 80 MPH, THE VEHICLE HESITATED AND AN ABNORMAL GRINDING NOISE WAS HEARD WHEN SHIFTING GEARS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SUNRISE BUICK GMC COVINGTON PIKE AT (901) 372-8000 (1800 COVINGTON PIKE, MEMPHIS, TN 38128) AND WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ALSO ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). CANNON FORD LINCOLN (904 N DAVIS AVE, CLEVELAND, MS 38732, (662) 843-2785) WAS CONTACTED FOR SEVERAL MONTHS AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED VEHICLE MAKES A LOUD SOUND. PROBLEM WAS NOT FIXED.*JB

CAR STARTED THROWING ME FORWARD WHEN U ACCELERATED HAD A SMALL FENDER BENDER .. IT WOULD HAVE A HARD KICK AS IF SOMEONE HIT ME FROM BEHIND . THEN IT STOP WORKING WOULDN'T GO INTO DRIVE AFTER IT WAS IN PARK IT WENT IN REVERSE ALMOST HIT SOMEONE BEHIND ME .. THEN FORD ROADSIDE NEVER SHOWED UP . FORD LOST MY CAR NO ONE COULD FIND IT ... TOW COMPANY NEVER TOOK IT TO THE DEALER AND WHEN I GOT THERE FOR MY RENTAL THE UPERVISOR LAUGHED AND DISMISSED MY CONCERNS EVEN AFTER I WAS IN TEARS FROM THE TRAMA IF THE DAY AND NIGHT PRIOR. I WAS PROMISED A RENTAL SO I COULD GO TO WORK AND WAS DENIED IT BC THE CAR HADN'T ARRIVED . MEANWHILE ROADSIDE ASSISTANCE COULDN'T FIND WHERE MY CAR WAS . ONLINE IT SAID IT WAS PICKED UP AND TAKEN TO DEALER .. I WAS SO FRUSTRATED AND DISAPPOINTED WITH THE CHAOS . NO ONE WAS HELPING TO RESOLVE THE ISSUE AND I WAS LATE TO WORK AND MY CHILD'S CAR SEAT WAS IN THE LOST CAR . I WAS IN TEARS AND PANIC BECAUSE OF THE STRESS OF IT ALL. I HAD TO ASK THE GM AT JIM TIDWELL TO HELP WITH A RENTAL AND WAS BEING CHARGED 380$ FOR 1 DAY RENTAL . I WAS STILL UNDER WARRANTY SINCE CAR IS NEW . I AM SO DISAPPOINTED IN THE INSENSITIVE AND DISMISSIVE BEHAVIOR BY ALL THE MEN WHO I SPOKE TO . IT'S BEEN 3 WEEKS AND I KNOW NOTHING BESIDES CAR FINALLY ARRIVE AFTER BEING IMPOUNDED IN SOUTH ATLANTA. I DO NOT FEEL SAFE IN THE CAR NOR DO U WANT TO CONTINUE AS A CUSTOMER WITH FORD.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY ON AN INCLINE, IT INADVERTENTLY ROLLED AWAY. THE CONTACT STATED THAT THE PASSENGER JUMPED BACK INSIDE THE VEHICLE AND STOPPED IT IN THE MIDDLE OF THE STREET. AFTER THE FAILURE, THE VEHICLE FAILED TO ENGAGE IN ANY GEAR. THE VEHICLE WAS TOWED TO THE DEALER (HOLMAN FORD TURNERSVILLE, 3641 ROUTE 42 S, TURNERSVILLE, NEW JERSEY 08012) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE DETACHED AND NEEDED REPLACEMENT. THE DEALER ALSO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: CAS-15384719 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ROLLED AWAY INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AUTONATION FORD ST. PETERSBURG (2525 34TH ST. N, ST. PETERSBURG, FL) WHERE IT WAS DETERMINED THAT IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER STATED THAT THE PARTS TO PERFORM THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 52,504. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. SYNC SYSTEM QUITS WORKING, TRIES TO RESTART BUT DOESN'T. REAR BACK-UP CAMERA IS INOPERABLE WITH THIS CONDITION AS WELL AS ANY ENTERTAINMENT (RADIO, CD, SIRIUS, ETC.) & NAVIGATION. UPON SEARCH OF INTERNET IT IS A WIDE SPREAD ISSUE THEY ARE AWARE OF AND MAKING CONSUMERS PAY FOR KNOWN WIDESPREAD ISSUE.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLANET FORD 45 (20403 INTERSTATE HIGHWAY 45, SPRING, TEXAS 77388, (888) 591-9013) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE EARLIEST DATE OF SERVICE WOULD BE SEPTEMBER 21, 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED, IT BEGAN TO ROLL FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT SHIFTED INTO PARK, BUT THE PANEL DISPLAYED DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO DAVID STANLEY FORD OF MIDWEST CITY, LLC (6601 SE 29TH ST, MIDWEST CITY, OK 73110, (405) 733-1611), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS ADVISED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 72,000.

2016 FORD FUSION S AUTO TRANSMISSION SHIFT CABLE LINKAGE BUSHING BROKE , I WENT TO FORD DEALERSHIP EL CAJON MAIN STREET, TO ASK THEM IF MY CAR UNDER THIS WARRANTY THIS SAID BRING YOUR CAR NEXT WEEK YOUR CAR NOT UNDER WARRANTY YOU HAVE 36800 MILES. WE WILL CHARGE YOU.

THERE ARE 2 RECALLS ON MY CAR THE MILEAGE IS 59000 AND THE SHIFTER CABLE IS THE PROBLEM RIGHT NOW THERE IS ALSO A RECALL ON THE STEERING WHEEL. APPARENTLY THE WHOLE [XXX] THING CAN FALL OFF WHILE DRIVING....THE ONLY WAY I FOUND OUT ABOUT THE SHIFTER CABLE IS BECAUSE MINE BROKE...NO NOTICE WAS SENT OUT AND THE REASON FOR IT AND THAT IS BECAUSE THEY HAVENT CREATED A STUPID BUSHING THAT WONT BREAK, THE SHIFTER IS IN PARK BUT THE TRANSMISSION IS IN NEUTRAL....I HAD TO HAVE THE CAR TOWED HOME. THEN THE FORD CORPORATE OFFICE TOLD ME OF THE RECALL...THEY ALSO SAID THERE IS NO PART ISSUED YET EVEN THO ALL 2013 TO 2017 MODELS HAVE THE SAME PROBLEM. FORD TOLD ME I WOULD HAVE TO PAY NOTHING BECAUSE IT'S A RECALL. I TOOK MY CAR TO LITHIA FORD IN FRESNO CA BECAUSE CORPORATE INSTRUCTED ME TO TAKE IT THERE AND THAT WAS WHEN THEY TOLD ME I WOULD HAVE TO PAY $580 OUT OF POCKET AND WILL GET REIMBURSED WHEN FORD ISSUES THE RIGHT PART...ITS BEEN OVER 4 YEARS AND THEY STILL HAVENT ISSUED THE RIGHT PART SO HOW LONG WILL IT BE TILL I GET MY MONEY BACK?!?! IF I GET MY MONEY BACK, FOR A PROBLEM THAT IS NOWHERE NEAR MY FAULT, LITHIA CAN FIX IT NOW BUT WITH THE SAME PART THAT JUST BROKE. THEY ALSO SAID IF I DONT PAY THE $580 THEY WOULD PUT IN MY FILE THAT I REFUSED THE REPAIR FOR THE RECALL AND BE COMPLETELY RESPONSIBLE FOR ALL CHARGES REGARDING THE RECALLS...EVEN THO I ALREADY AM. I HAVE NEVER HEARD OF A CONSUMER HAVING TO PAY OUT OF POCKET FOR A FAULTY PART PUT IN A NEW CAR! THIS CANT BE LEGAL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED, THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AUTONATION FORD TUSTIN (2 AUTO CENTER DR., TUSTIN, CA 92782, (714) 627-5558), BUT THE FAILURE WAS NOT DIAGNOSED. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,828. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN).

DOES ANYTHING ACTUALLY HAPPEN WHEN SOMEONE FILES A COMPLAINT WITH NHTSA? I SUBMITTED A COMPLAINT FOR A RECALL REPAIR REMBURSMENT AND WAS SUPPOSED TO GET A CONFIRMATION EMAIL BUT NEVER DID. MY PROBLEM IS MY 2016 FORD FUSION HAS 2 RECALLS ON IT....I ONLY FOUND OUT ABOUT THEM WHEN MINE BROKE AND I CALLED THE FORD CORPORATE OFFICE THAT'S WHEN THEY TOLD ME TO TAKE MY CAR TO A FORD DEALERSHIP AND THEY WOULD REPAIR BOTH RECALLS FREE OF CHARGE PARTS AND LABOR...SO THAT'S WHAT I DID, HOWEVER WHEN I WENT TO PICK UP MY CAR THEY WOULD NOT RELEASE IT WITHOUT MAKING ME PAY $570.69 OR THEY WOULD HOLD MY CAR HOSTAGE AND PUT IN MY FILE THAT I REFUSED THE REPAIR AND WOULD BE FINANCIALLY RESPONSIBLE FOR ANY RECALLS ON THE CAR GOING FORWARD. I CALLED THE CORPORATE OFFICE AGAIN AND THEY SAID THEY WOULD ESCALATE THE ISSUE TO LITHIA AND WOULD TAKE 6 TO 8 WEEKS TO GET MY MONEY BACK. I JUST SPOKE TO LITHIA AND THEY SAID FORD DENIED THAT IT WAS EVEN A RECALL...WHICH IT IS, THE RECALL NUMBER IS 18S20 WHICH IS EXACTLY WHAT BROKE....SO I WONT EVER GET MY MONEY BACK FOR A PROBLEM I HAD NOTHING TO DO WITH CREATING. SO NOW HERE I AM... FORD WONT PAY ME BACK AND NEITHER WILL LITHIA FORD FRESNO CA 93710 SO WHAT IS A CONSUMER OF A POS CAR SUPPOSED TO DO?!

2016 FORD FUSION. AFTER STOPPING THE VEHICLE AND SHIFTING TO THE PARK POSITION, THE TRANSMISSION DISPLAY INDICATED THAT THE TRANSMISSION WAS IN THE SPORTS MODE. WHEN ATTEMPTING TO EXIT THE VEHICLE THE ALARM BEGAN TO CHIME AND THE VEHICLE ERRONEOUSLY ROLLED FORWARD. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA RECALL CAMPAIGN

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE MADE A HARD SHIFT AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO FRANKLIN FORD (175 EAST CENTRAL STREET, FRANKLIN, MA 02038, (508) 570-4022) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,791.

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT SHIFTED INTO PARK WITH THE BRAKE PEDAL DEPRESSED; HOWEVER, THE VEHICLE PROCEEDED TO MOVE FORWARD. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF, WAITED A MOMENT, AND RESTARTED THE ENGINE. AFTERWARDS, THE VEHICLE WAS ABLE TO SHIFT INTO PARK. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.

GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TIRE WEAR IS ALSO VERY HIGH AND IRREGULAR. I WILL PROBABLY REPLACE WITH MICHELIN TIRES IN THE NEAR FUTURE.

I SENT THIS TO FORD COMPANY: DEAR [XXX], I WOULD LIKE TO ADDRESS ABOUT MY 2016 FORD FUSION PROBLEM THAT HAPPENED YESTERDAY, JULY 4, 2018. I WAS DRIVING FROM MY GROCERY SHOPPING WHEN ALL OF A SUDDEN MY CAR WILL NOT ACCELERATE ANYMORE AND IT WAS SLIDING BACKWARD. NOT SURE IF SLIDING BACKWARDS WAS DUE TO SLIGHTLY UPHILL OR ANOTHER PROBLEM ON TOP OF CAR WOULDN?T DRIVE ANYMORE. ON MY DASHBOARD A WRENCH DRAWING APPEARED WITH A MESSAGE ?REFER TO YOUR MANUAL?. THIS HAPPENED AT THE INTERSECTION OF REDWOOD PKWY AND OAKWOOD IN VALLEJO CA. THIS WAS VERY DANGEROUS. I PUT THE CAR ON PARK ?P? TURNED OFF THE IGNITION AND SET THE E-BREAK WITH MY LIGHTS HAZARD ON. I HAD TO CALL 911 TO AVOID ACCIDENT. THEY SENT A POLICE PATROL TO ESCORT ME WHILE MY CAR IS BLOCKING THE TRAFFIC. YOU SEE MY CAR WAS BOUGHT BRAND NEW AND ONLY HAVE LESS THAN 5K MILEAGE. THIS KIND OF PROBLEM SHOULD NOT HAPPENED. I GOOGLED 2016 FUSION TO SEE COMMON PROBLEMS AND THIS IS ONE OF THEM. YOUR COMPANY MUST BE AWARE OF THIS, YET, IT CONTINUE TO HAPPEN. I HOPE FORD IS NOT WAITING FOR SOMEBODY TO PERISH BEFORE TAKING ACTIONS, I HAD MY CAR BROUGHT TO FORD LINCOLN FAIRFIELD CA. I AM A SINGLE EARNER AND STARTING TODAY I HAVE TO TAKE UBER TO GET TO PARK AND RIDE SINCE THIS IS THE ONLY CAR I HAVE. I WANT ACTION FROM YOUR COMPANY PERTAINING TO THIS KIND OF PROBLEM. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON JULY 4TH 2018. I WAS DRIVING DOWN FREEWAY AT APPROXIMATELY 74 MILES PER HOUR, MY VEHICLE DECELERATED ABRUPTLY DOWN TO ABOUT 40 MILES PER HOUR THEN DOWN TO 20 MILES PER HOUR. STEERING WHEEL BECOME TIGHT AND PRACTICALLY LOCKED INTO PLACE. THIS PORTION OF THE EVENT OCCURED WITHEN TWO SECONDS AT MOST. THE CHECK ENGINE LIGHT CAME ON AND THE CONSOLE SCREEN ON. THE LEFT SIDE OF ACCELEROMETER DISPLAYED MULTIPLE MESSAGES STATING MY SAFETY SYSTEMS WHERE NOT AVAILABLE, ADAPTIVE CRUISE CONTROL WAS UNAVAILABLE, FORWARD COLLUSION WARNING WAS UNAVAILABLE, REAR PARKING CAM UNAVAILABLE, PARKING SENSORS, UNAVAILABLE, HILL ASSISTANCE UNAVAILABLE, THESE WHERE THE ONES I READ WHILE TRYING TO MAKE AVOID A COLLISION BUT OTHER MESSAGES CONTINUED TO DISPLAY ON THE SCREEN. ALTOGETHER THE EVENT IN WHICH THE DECELERATION AND MESSAGES DISPLAYED ONE AFTER THE OTHER, IN RAPID SUCCESSION, TOOK PLACE INABOUT 5 TO 10 SECONDS. THE SUDDEN DECELERATION OF MY VEHICLE, FROM 74MPH TO 20MPH FORCED A LARGE WHITE SUV. TO QUICKLY ADJUST LANES AND FORCE TWO OTHER VEHICLES TO MOVE AS WELL IN ORDER TO AVOID AN ACCIDENT. ONE VEHICLE WAS ALMOST FORCED INTO A CONCRETE WALL BUT WAS ABLE TO STOP, THE CARS BEHIND HAD STARTED TO MANUVER AROUND AS WELL. I THE DRIVER WAS ABLE TO CORRECT THEMSELVES QUICKLY AND CONTINUE ON. MY VEHICLE WAS UNABLE TO ACCELERATE PAST 20MPH. THE EXIT WAS CLOSE, MY HAZARD LIGHTS APPEARED TO BE BE WORKING, AND VEHICLES WHERE PAYING ATTENTION TO MY VEHICLE. I TOOK THE OPPORTUNITY TO MOVE THE VEHICLE OFF THE FREE WAY AND PARK IT AT A GAS STATION. WITH THE HOLIDAY, I COULDN'T FIND ANY OPEN REPAIR SHOPS. WHILE I WAITED FOR A RIDE I FOUND SEVERAL FORUMS DISCUSSING THIS IS A COMMON ISSUE WITH THE 2016 FORD FUSION ENERGI. AFTER ABOUT 12000 MILES THE THROTTLE BODY NEEDS TO BE REPLACED. SENSE THEN I TOOK MINE TO GET FIXED, THE ISSUE AND FIX, WAS REPLACING THE THROTTLE BODY. FORD WON'T RECALL!

I PURCHASED 2 FEDERAL FORMOSA FD2 TIRES 235/50R17 96W. THEY WERE INSTALLED IN THE REAR OF MY CAR. THEY WERE BALANCED, AND INFLATED TO AUTO MANUFACTURER INSTRUCTIONS. WHEN DRIVING THE VEHICLE ON A HWY OR FWY ABOVE APPROXIMATELY 50 MPH THE CAR STABILITY CONTROL SENSOR TRIGGERS. THE CAR'S REAR WOBBLES BACK AND FORTH AND FEELS VERY INSECURE. DID SOME RESEARCH AND SEVERAL PEOPLE COMPLAIN THAT THE SIDEWALLS ARE TOO WEAK CAUSING THE VEHICLES TO WOBBLE. SINCE I DRIVE MY CHILDREN IN MY CAR, I FEEL VERY CONCERNED THAT THE TIRE MAY COME OFF THE RIM OR EXPLODE DUE TO THIS CONDITION. WHO CAN I TAKE THESE TIRES TO SO THEY CAN BE RATED OR INSPECTED?

TL* THE CONTACT LEASED A 2016 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWERVED INDEPENDENTLY, ROLLED OVER TWICE, AND LANDED IN A WET FIELD. THE CONTACT WAS UNSURE IF THE DRIVER BLACKED OUT. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO THE BODY AND WHIPLASH. THE PASSENGER ALSO SUSTAINED BRUISES AND WHIPLASH FROM THE SIDE WINDOW THAT WAS WRAPPED AROUND HER. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-152226495. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

CAR HAS BROKEN DOWN 3 TIMES AND HAS ONLY 38000 MILES ON IT. I HAVE BEEN WITHOUT A CAR FOR A MONTH BECAUSE FORD CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. FIRST TIME IT WAS SUPPOSEDLY THE CATALYTIC CONVERTER WHICH THEY REPLACED. SECOND TIME THEY TRIED TO SAY THAT THE PART WAS BAD SO THEY REPLACED IT AGAIN. IT IS AGAIN IN THE SHOP UNDERGOING DIAGNOSIS. IT HAS COMPLETELY STOPPED/LOST ACCELERATION AND TURNED OFF COMPLETELY THREE SEPARATE TIMES ALL WHILE DRIVING ON THE FREEWAY. FORD CONSUMER AFFAIRS IS NOT ADDRESSING THE SITUATION AT ALL. I HAVE READ THAT THIS IS A COMMON PROBLEM. IT NEEDS TO BE INVESTIGATED SO PEOPLE AREN'T KILLED. REPAIR DOCUMENTATION IS AVAILABLE IF NEEDED. DATES OF BREAKDOWNS ARE 6/3/18, 6/10/18 AND 7/2/18.

STARTED THE CAR AND RECEIVED A MESSAGE THAT THE POWER STEERING ASSIST STOPPED WORKING. COSTING ME ALMOST $3000 TO GET IT FIXED.

I CAN'T MAKE A REASONABLE APPOINTMENT WITH A DEALER FOR RECALL 18V-167 (FORD 18S08) AND THERE TWO 866 NUMBERS WON'T PROVIDE ANY ASSISTANCE TO INTERVENE WITH THE DEALER TO GET THINGS MOVING. NOT HAPPY WITH THE DEALER RESPONSE NOR MARK, NICKI OR REGGI FROM FORD CUSTOMER RELATIONSHIPS CENTER. SHOULDN'T HAVE TO WAIT FOR A SAFETY RECALL FIX NOR SHOULD I NOT GET HELP FROM THE MANUFACTURER TO INTERVENE ON MY BEHALF FOR A SAFETY RECALL.

ENGINE LOSES ENGINE POWER WHEN DRIVING. PRESSING THE ACCELERATOR PEDAL DOES NOTHING. MUST COAST OR BRAKE UNTIL THE CAR STOPS. POWER STEERING, BRAKING, AND CLIMATE CONTROL SYSTEMS REMAIN FUNCTIONAL; RADIO REMAINS ON; TURN SIGNALS DID NOT WORK. 'TRANS NOT IN PARK' MESSAGE APPEARS ON THE DISPLAY. EVENT HAS OCCURRED THREE TIMES WHEN DRIVING AT HIGHWAY SPEEDS. CRUISE CONTROL WAS ON AND SET DURING AT LEAST TWO TIMES OUT OF THE THREE EVENTS. CAR MAY BE RESTARTED AFTER COMING TO A STOP, SHIFTING INTO PARK AND TURNING KEY TO OFF. APPEARS TO 'RESET' TO WORK CORRECTLY UNTIL THE NEXT UNEXPECTED EVENT OCCURS. CHECK ENGINE LIGHT DOES NOT COME ON. CHIME OCCURS AFTER THE LOSS OF ENGINE POWER. THE CAR DOES NOT SHAKE DURING OR BEFORE EVENT. HAVE NOT EXPERIENCED ANY HARSH OR DELAYED SHIFTING WHEN STARTING FROM STOP OR AFTER SLOWING AND TRYING TO ACCELERATE. THREE IDENTICAL INSTANCES HAVE OCCURRED SINCE DRIVING THIS CAR. IN ONE OF THE THREE INSTANCES, THE KEY WAS BUMPED WITH A KNEE. PRESENT MILAGE IS ABOUT 48000. CAR WAS OBTAINED IN 12/2016. LOCAL FORD DEALER STATES THAT THERE ARE NO RECALLS OR SERVICES OUTSTANDING FOR THIS VEHICLE; DID NOT KNOW OF ANY REPORTED PROBLEMS LIKE THIS. ON MAY 15, 2018 WES MYERS AT BOB SIGHT FORD IN LEE'S SUMMIT, MISSOURI CHECKED TWO OTHER FUSIONS AND NOTED THAT THIS SAME PROBLEM WILL OCCUR IF THE KEY IS BARELY ROTATED BACK - NOT SO MUCH AS TO THINK IT SHOULD TURN OFF THE ENGINE. AS SUCH, HE DID NOT FIND ANYTHING 'WRONG' SINCE OTHER VEHICLES EXHIBIT THE SAME PROBLEM; REPLACING THE IGNITION SWITCH WITH ANOTHER THAT HAS THE SAME PROBLEM WOULD NOT PROVIDE A FIX. ALSO STATED THAT UNLESS THE CAR WAS STILL UNDER THE BUMPER TO BUMPER WARRANTY, THAT FORD WOULD NOT TAKE ANY ACTION. THE VEHICLE LEASING COMPANY (ENTERPRISE) HAS NOT ISSUED ANY NOTICES STATING THIS IS A KNOWN ISSUE WITH THE VEHICLE. NHTSA 9/19/2016, BLACKLICK, OH, IS SIMILAR ISSUE.

THE 12-VOLT BATTERY ON THE ENERGI MODEL WILL NOT HOLD A CHARGE. REPEATED JUMP STARTS ARE REQUIRED. DESPITE BEING UNDER WARRANTY, 2 FORD DEALERS CLAIMED THEY DON'T KNOW THE SOURCE OF THE PROBLEM AND REFUSED TO REPLACE THE BATTERY. NO WONDER FORD DROPPED THIS MODEL. IT IS A DISASTER THAT FORD REFUSES TO ACKNOWLEDGE.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE TRANSMISSION WAS IN A DIFFERENT GEAR THAN THE GEAR THAT WAS SELECTED BY THE CONTACT. AFTER REVERSING, THE CONTACT CHANGED THE GEAR TO DRIVE, BUT THE VEHICLE KEPT REVERSING. THE VEHICLE WAS TOWED TO SUNRISE FORD (5435 US-1, FORT PIERCE, FL 34982, (772) 461-6000) WHERE THE CONTACT WAS INFORMED THAT THE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE CAR WILL STALL WHEN COMING TO A STOP AND ONLY AT LOW SPEEDS WHEN COMING TO A STOP. NEVER WHILE DRIVING THE FUEL FILLER FLAPPER WILL VIBRATE MAKING A WHAT SOUNDS LIKE A GROWL. TRY TO RESTART IT WILL RUN FRUFF AND DIE. AFTER YOU WAIT ABOUT 5-10 MINUTES IT WILL RESTART AND RUN FINE FOR HUNDREDS OF MILES AND WHEN YOU LEAST EXPECT IT WILL DO THE SAME THING AGAIN,. IT HAS BEEN DOING THIS SAME THING NOW FOR AT ;EAST 6 TO 8 THOUSAND MILES. IT WILL NOT DO IT FOR THE FORD DEALER.

WHILE DRIVING MY CAR ON A CITY STREET MY HUSBAND WAS IN THE PASSENGER SEAT, AND MY SON WAS SITTING IN THE BACK SEAT. MY HUSBAND GOT WARM, AND PUSHED THE AUTOMATIC BUTTON TO ROLL DOWN HIS WINDOW. I INSTANTLY THOUGHT THIS WAS ODD SINCE I ALWAYS KEEP THE WINDOW'S LOCKED SO THAT MY SON CAN NOT PLAY WITH THE WINDOWS. I CHECKED, AND FOUND THAT THE LIGHT WAS ON INDICATING THAT THE LOCK WAS ACTIVE. I THEN PULLED OVER, AND ROLLED UP HIS WINDOW, UNLOCKED THE WINDOW, RE-LOCKED IT, AND HAD HIM DO IT AGAIN. WHILE THE CAR WAS RUNNING I HAD THE THOUGHT TO CHECK THE DOOR LOCKS AS WELL. HE WAS ALSO ABLE TO OPEN HIS DOOR AFTER PRESSING THE LOCK BUTTON!

I WAS DRIVING DOWN A BUSY CITY ROAD WITH MY 4 YEAR OLD IN THE BACKSEAT. THEY THEN OPENED THE DOOR WHILE I WAS DRIVING. THIS SCARED ME AS MY CAR IS SET TO LOCK AUTOMATICALLY WHILE DRIVING. I QUICKLY PULLED OVER, SHUT THE DOOR, GOT IN, AND RE-LOCKED THE DOOR. ONCE THE DOOR WAS RE-LOCKED I CLIMBED INTO THE BACKSEAT WITH THE CAR STILL RUNNING AND WAS ABLE TO OPEN THE DOOR AGAIN. I THEN EXITED THE OPEN DOOR, AND WAS ABLE TO OPEN THE "LOCKED" DRIVERS DOOR, AND GET BACK IN. I THEN LOCKED THE DOORS AGAIN, AND TRIED OPENING THE DRIVERS DOOR, AND IT OPENED. I SHUT MY CAR OFF, TURNED IT BACK ON, LOCKED MY DOORS, TRIED OPENING THE DOOR, AND IT WAS LOCKED. THIS IS NOT SAFE FOR MY CHILD! I HAVE READ OF SIMILAR COMPLAINTS FROM OTHERS WITH THE SAME MAKE AND MODEL, AND THOUGHT THAT THIS SHOULD BE DOCUMENTED WITH NHTSA.

WHILE DRIVING THROUGH A SUBDIVION, WE CAME UPON A SHARP CURB TO THE LEFT. WHEN WE TRIED TO TURN THE STEERING WHEEL TO THE LEFT IT WOULD NOT MOVE. THE BREAKS WERE APPLIED WE SLID OFF THE ROAD AND HIT A PARKED CAR. DEPLOYING ALL AIR BAGS.

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER PARKING THE VEHICLE AND SHIFTING THE GEAR SHIFTER TO PARK, THE CONTACT NOTICED THAT THE VEHICLE DISPLAYED NEUTRAL INSTEAD OF PARK. THE VEHICLE STARTED TO ROLL AWAY AND THE CONTACT HAD TO ENGAGE THE EMERGENCY PARKING BRAKE IN ORDER TO STOP THE VEHICLE. THE CONTACT NOTIFIED AAA AND THE TECHNICIAN PLACED THE SHIFT CABLE BACK IN THE CORRECT POSITION BECAUSE IT WAS LOOSE. THE VEHICLE WAS THEN TAKEN TO THE DEALER (FIESTA FORD, 78990 VARNER RD, INDIO, CA 92203, (760) 772-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT CABLE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 60,169.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT SEIZED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). WORTHINGTON FORD (2950 N BELLFLOWER BLVD, LONG BEACH, CA 90815) DIAGNOSED THAT A SEAT BELT SAFETY BOLT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT WAS NOT NOTIFIED OF NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN) UNTIL AFTER THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF DIRECTION WITH THE STEERING WHEEL WHILE DRIVING APPROXIMATELY 45 MPH. AS A RESULT, THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED; HOWEVER, THE DRIVER SUSTAINED INJURIES TO THE FACE, LEFT SHOULDER, AND FOREHEAD. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A YARD AND THEN TO MANHEIM BALTIMORE-WASHINGTON FORD (7120 DORSEY RUN RD, ELKRIDGE, MD 21075, 1-(800) 533-2923) SO IT COULD BE DIAGNOSED BY THE INSURANCE COMPANY OR THE MANUFACTURER. THE VEHICLE WAS EXTENSIVELY DAMAGED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

THE AIR BAG WILL NOT GO OFF

ON SATURDAY MAR 31,2018 ON MY WAY HOME FROM WORK I WAS GOING THROUGH A GREEN LIGHT ON A CITY STREET AND HIT A CAR THAT FAILED TO STOP. THE FRONT END OF CAR HIT THE RIGHT SIDE OF THE OTHER CAR. NONE OF MY AIRBAGS DEPLOYED AND MY CAR HAS BEEN TOTALED DUE TO MASSIVE FRONT END DAMAGE

AFTER AN ABS EVENT WHEN DRIVING, BRAKES GO TO FLOOR. VERY DANGEROUS CONDITION