2018 Ford Fusion Complaint Log

Summary: I purchased a 2018 Ford Fusion from Reliable Chevrolet on [XXX]. After driving the vehicle a little less than 15,174 miles the check engine light came on. The Ford dealership concluded there was a coolant leak into cylinder 2 and suggested a long block replacement. After further investigation it appears this vehicle falls under NHTSA CSP 21N12, 19B37 and TSB 22-2229. The Ford dealership and Ford Motor company refused to assist in providing financial assistance for the needed repairs. We were also not notified by Ford, Reliable Chevrolet, or the extended warranty company (purchased through Reliable Chevrolet (MPP Co)) that this vehicle is subject to multiple NHTSA CSPs or TSBs before the purchase (possible violation of Section 17.46 of TBCC and Section 17.41 of DTPA). Ford Motor Company Customer Ticket - [XXX] Auto Nation Ford (Frisco, TX) Invoice Date July 24, 2024 It is my opinion one or more of the parties mentioned above should be held accountable for the needed repairs as this is a documented defect that should have been disclosed before purchase or at the minimum before out extended warranty expired in March of 2024. Please let me know what other information is needed to help complete this complaint. Best Regards, [XXX] Frisco, Texas [XXX] email - [XXX] mobile - [XXX] Supplement Details: Culpable Parties Manufacture Ford Motor Company 1 American Road, Dearborn, MI 48126 PO Box 6248 Dearborn, MI 48126 Called and opened a case on 08/24/2024 Case [XXX] Seller Reliable Chevrolet 800 North Central Expressway Richardson, Texas 75080 Extended Warranty Company (provided by dealer) MPP Co., Inc P.O. Box 634, Shawnee Mission, KS 66201 Vehicle Information 2018 Ford Fusion VIN- [XXX] Manufacturer: FORD MOTOR COMPANY, MEXICO Series: SE FWDTrim: Gross Vehicle Weight Rating: Class 1: 6,000 lb or less (2,722 kg or less)Drive Type: FWD/Front-Wheel Drive Cylinders: 4Primary Fuel Type: Gasol INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.

The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the spark plugs. The contact was informed that the spark plugs needed to be replaced. While the mechanic attempted to replace the spark plugs, the contact was informed that the spark plugs fuse had detached and the spark plugs needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 119,107.

My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stuck paying for the rest of my car loan for a vehicle I cannot drive. All of the Ecoboost engines should be recalled for poor design.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed the vehicle has experienced the failure listed in Customer Satisfaction Program: 19B37 and 21N12. However, the Customer Satisfaction Programs had expired. The failure mileage was approximately 84,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.

The contact owns a 2018 Ford Fusion. the contact stated that there was excessive movement in the steering when the steering column was making a clicking sound while turning to the left. The contact stated that while turning to the left, the steering wheel was seized, and the contact had to use excessive force to turn the steering wheel to the left. While pulling out of a parking space, the advance track mode and power steering loss messages were displayed on the instrument panel. The vehicle was taken to a certified mechanic who diagnosed that the steering had failed and replaced the lower control arm, tie rod, and rack and pinion on the driver's side of the vehicle; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.

2018 Ford Fusion 2.0L ecoboost engine coolant intrusion issue at around 76000 miles. Took to dealer today to check for needing constant coolant topoffs and rough idle and check engine light. Dealer diagnosed as coolant intrusion in cylinders and into the engine, asked for full engine replacement (long block) at $7200 + tax bill. I called Ford customer service, they said no recall or customer satisfaction program to get a discount on the repair bill. Very disappointed at Ford quality, a whole engine replacement needed at less than 80k miles on a well maintained car. Requesting NHTSA to force Ford to issue a recall and cover the repairs since its a wide spread issue.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the engine overheating. The wrench symbol was displayed and was flashing on and off. The engine warning light was illuminated and flashing on and off. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer, where it was diagnosed that the thermostat housing was leaking. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no recall coverage for the failure. The contact was referred to the local dealer for assistance. The failure mileage was approximately 76,422.

The flex plate is cracked at 87,000 miles and causing the vehicle to make a loud rattling noise near the bottom of the engine toward the back of the transmission. While driving the vehicle it drags while accelerating on turns and gives a hard shift in gears from park. The vehicle was inspected by Aamco transmission and several Ford dealers where i was told that this seems to be a common issue with the ford fusions according to several ford dealers but the ford manufacturer is refusing to place a recall for this matter. There is no warning indicating the issue is near or has occurred until the flex plate has already caused damage.

Went to store and placed vehicle in park Whe returned vehicle would not shift into gear Shift fault warning on dash see owners manual Had to have vehicle towed to dealer for repairs Informed bushing had failed

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle briefly vibrated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2, requiring the spark plug to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 130,000.

Upon shifting the gear to put the vehicle in park, the shifter automatically put itself in neutral and the parking brake enabled. A warning came on the dash, saying SHIFT SYS FAULT Service Required. A wrench light was illuminated as well. The bushing securing the shifting cable was gone, as if it crumbled to pieces. I have replaced this bushing a few times within the last year.

The contact's wife owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle; there was heavy white smoke coming from the exhaust pipe. The contact then stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the coolant and check engine warning lights illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into one of the cylinders. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was also notified of the failure and the contact provided the same information. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.

EVAP system leak. Vapor leak causes car to not start after putting gas in the tank. It takes several tries before the car starts up. Engine light stays on which causes car fob not to auto start.

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The contacted stated that the failure persisted, and the vehicle would not restart. The vehicle was taken to an independent mechanic where it was diagnosed as a malfunction with the gas cap. The contact was informed that the gas cap needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact noticed white smoke coming from the tailpipe. Additionally, the check engine warning light was illuminated. The contact drove the vehicle to a safe location and parked the vehicle. The contact checked the oil level and confirmed that the oil level was adequate. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 131,768.

The contact owns a 2018 Ford Fusion. The contact stated the vehicle was low on coolant and failed to start. The vehicle was taken to a local independent mechanic where it was diagnosed that there was coolant intrusion into the engine. The contact stated that there was an increase of white smoke coming from the exhaust. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

Vehicle throws a system shift error when shifting vehicle. Due to loose transmission shift cable. Missing retention clip. Reported error on previous Ford fusion models. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spark plugs. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19B37. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.

Coolent intrusion cylinder 2 103000 miles car is undrivable sucking coolant in to cylinder within 30 minutes to an hour. paid 23,000 for a car I cannot drive. 2018 ford fusion out of warranty now for will not help or replace since no recall was placed on this vehicle. Something needs to be done there are so many others and car isn't even 7 years old.

The contact owns a 2018 Ford Fusion. The contact stated while driving 65 MPH, the temperature gauge displayed that the engine was overheating. The transmission warning light was intermittently illuminated. The contact pulled over to the side of the road, and the vehicle was towed to the dealer, who related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) associated with the VIN; however, the mileage exceeded the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 89,000.

My car is over heating, having trouble starting, shacking, and blowing white smoke out of the tailpipe. It's saying mis fire so I replaced the spark plus and it's still doing it.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated there was white and black smoke coming from the tailgate and the hood area. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the roadway. The vehicle was towed to the residence. The contact stated that a family friend who is an independent mechanic diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was informed that the repair would not be covered under an extended warranty. The contact was also informed that there were no available recalls associated with the VIN. The failure mileage was approximately 88,000.

Failed transmission. Hard shift from 2-3, and 4-5. Also transmission is slipping. Only 40,600 miles on the car. Car is a dealership for evaluation, they recommend replacing the transmission.

P302 code. P1299. Overheating, coolant in number 2 cylinder. Head gasket failure due to engine block design flaw. Catastrophic engine failure Not covered under warranty due to mileage limitations past 84,000 on vehicle and a repair cost beyond retail value of the car.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failed EVAP purge system. The contact was informed that the EVAP purge system needed to be replaced. The vehicle was not repaired, and the failure reoccurred. The contact stated that the fuel tank made a vibrating sound before the vehicle stalled. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The contact stated that the vehicle restarted after several attempts. The dealer was contacted and made aware of the failure and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 79,000.

Coolant leak into engine

The contact owns a 2018 Ford Fusion. The contact stated while driving 50 MPH after an oil change was performed on the vehicle, the check engine warning light illuminated, and the vehicle lost motive power an hour later. The contact was able to pull to the side of the roadway. The contact was able to restart the vehicle; however, the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine and the short block needed to be replaced. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered due to the mileage. The failure mileage was approximately 100,000.

My car has stalled out coming up to a stop sign. It makes a sound coming from gas tank. I can not turn it off while pumping gas because it will not start after pumping gas. It is the purge value according to my mechanic. I know the recall on this issue is on the focus models but the fusion is basically the same car

When driving our 2018 Ford Fusion on vacation my wife and I were 10 hours away from home when the motor began to fail. The check engine came in and began flashing, while driving at 75 mph on [XXX] near Tifton Georgia our engine lost all power and the car began smoking profusely. The car developed a very serious misfire and was struggling to stay running. My wife was driving and had to cross 4 lanes of traffic in a vehicle lacking power and profusely smoking from under the hood reducing visibility. Two service centers have now diagnosed the car with a bad head gasket and block and informed us that the engine will need to be replaced. Ford has now informed us that our vehicle qualified for the [XXX] customer satisfaction campaign but we were never notified and now they are refusing to cover the engine due to us being 10,000 miles over their qualifications. The vehicle had issues previously with engine oil level raising as driving. When questioning the dealership they told us it was normal and there was no coolant or fuel in the oil. We have now found records that the dealership reprogrammed the power train control module according to their [XXX] campaign and cleared codes related to these coolant intrusion issues. This issue was caught and we were blatantly lied to about the coolant going into our oil. Because of this and Ford’s failure to notify us my wife and I were put into a dangerous situation traveling at a high rate of speed in a vehicle that lost majority of its power suddenly with no warning. We then put ourselves and other motorists around us at risk by having to cross 4 lanes of traffic in a cloud of white smoke in order to get ourselves to a safe place to stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated that while her son was driving 70 MPH, the check engine warning light illuminated. The vehicle began to run rough, and the driver veered to the side of the road. The vehicle was towed to the local Nissan dealer, where it was diagnosed that there was no coolant in cylinder #2, and the head gasket was blown. The driver was referred to the local Ford dealer. The driver called the local dealer and was informed that there was no recall or Customer Satisfaction Program coverage for the repair. The vehicle was shipped back to the contact's residence. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the manufacturer had been contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 94,444.

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the vehicle stalled and lost motive power and failed to restart; however, the contact was able to pull over to the shoulder of the roadway. The vehicle was towed to a local dealer where it was diagnosed that there was coolant intrusion into the engine which caused the engine to become damaged. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 and 19B37, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 101,000.

Coolant reservoir is empty with no visible leakage and engine is no longer working

Went to got a normal free oil change. They told us they could not do a tire rotation because the lug nuts were swollen. On a 2018 car the cheap 2 piece lug nut swollen so a normal 19mm socket could not fit over to took off the tire. No recall and no free fix at the Anderson SC Ford Dealer.

The engine of my car is subject to a critical design flaw. Coolant intrudes into the cylinders and is consumed at an unusually high rate which may cause severe overheating and can lead to fire. Ford Technical Service bulletin 22-2229 shows that Ford is aware of this significant issue but is leaving customers to discover if their car engine is subject to the flaw. They are leaving the customer to pay for the only viable and very expensive fix, which is complete engine replacement.

I have a 2018 Ford Fusion titanium 2.0. Upon start up thick white smoke was coming from the exhaust. Coolant level in resevoir dropping very low. Added coolant and five minutes of driving my check engine light comes on with code p0301 car ran sluggish and overheating light came on. I immediately pulled over and turned it off. Sure enough very low coolant in resevoir. No signs of leakage outside. I then took the car to a ford dealership for diagnosing. Sure enough I have coolant intrusion on number 1 cylinder. I reached out to FORD manufacturer and they will not assist with repairs/replacing the engine and all components that have been damaged due to the coolant intrustion. It will cost $9742.90 to replace all components and engine. My car only has 118013 miles on it. I am very disappointed with FORD knowing that they are aware of this coolant intrusion problem, yet do not want to fix their flaws. Enclosed is also a photo of the coolant intrusion on cylinder 1.

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 36 MPH, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was driven to a local dealer to be diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

The contact owns a 2018 Ford Fusion. The contact stated while his son was driving at approximately 55 MPH, the check engine and low coolant level warning lights illuminated. The contact stated that his son added coolant to the vehicle and was able to drive to the residence The vehicle was diagnosed by an independent mechanic, the next day. The independent mechanic tested the system for coolant leaks; however, no leaks were found. However, the head gasket was removed, and coolant was found in cylinder #3. The vehicle was not repaired. The vehicle was taken to the local Ford dealer for engine replacement. The manufacturer was notified of the failure and a case was opened. The contact stated that the manufacturer offered no assistance. The contact was informed that the case was closed and to call the NHTSA Hotline to file a complaint. The vehicle was at the dealer awaiting the repairs. The failure mileage was approximately 62,000.

The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, The check engine warning light illuminated off and on and the vehicle was driving rough. Upon inspection, the contact discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who diagnosed a cylinder misfire caused by coolant intrusion in cylinder #2. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty coverage for the failure. The failure mileage was 50,000.

I PURCHASED THE CAR [XXX], FEW WEEKS LATER THE CHECK ENGINE LIGHT CAME ON THEN DISAPPEARED, I WAS ALSO EXPERIENCING PROBLEMS WITH THE SEAT COOLING FUNCTION, AS THE TOUCH SCREEN CONTROLS WAS SHOWING THAT THEY WERE BOTH ON AND IT WAS STILL WINTER/RAINY SEASON OUTSIDE. I TOOK THE CAR INNTO FORD DEALER AT SAN BERNARDINO CA, THEY TOLD ME THAT MOST LIKELY IT WAS JUST A DASHBOARD LIGHT MALFUNCTION BECAUSE THE DIAGNOSTICS RESULTS CAME OUT FINE AND AFTER RESEARCHING IN OTHER MANUALS EVEN THOUGH THE SEAT COOLING FUNCTION WAS SWITCHED TO "on", THE CAR DID NOT COME EQUIPPED WITH SEAT COOLING ONLY HEATED SEATS. 3 WEEKS LATER AFTER TAKING MY CAR HOME, THE CHECK ENGINE LIGHT CAME ON AGAIN ON Y DASHBOARD, I BOUGHT AN OBDII DIAGNOSTIC TOOL, THE RESULT CAME BACK WITH 2 DIFFERENT POWERTRAIN CODES THAT WERE STRICTLY MANUFACTURER CODES. 1ST CODE WAS P1450 WHICH IS DEFINED AS UNABLE TO BLEED GAS TANK - EXCESSIVE VACCUM. 2ND CODE WAS P2196 WHICH IS DEFINED BY O2 SENSOR STUCK TRYING TO CORRECT 1ST CODE. THE P2196 EVENTUALLY CLEARED ON ITS OWN BUT THE P1450 BECAME PERMANENT. I HAD A DIAGNOSTIC MECHANIC TAKE A LOOK AT IT AND HE TOLD ME THE SAME THING, EXCEPT THAT THE MAIN CULPRIT IS THE PURGE FLOW VALVE, WHICH IS A RECALL ISSUE ON OTHER FORD FUSIONS. WHEN I PURCHASED THE CAR, I WAS SHOWED THAT THE CAR HAD NO RECALLS BUT THE "MYFORD" APP AND OWNERSHIP DIDNT TRANSFER TO ME RIGHT AWAY UNTIL 30 DAYS AFTER THE PURCHASE, WHICH IS WHEN IT FINALLY LET ME VIEWED THE CARS PRIOR SERVICE / MAINTANANCE HISTORY AND EVEN THOUGH THE CAR SALES LADY SHOWED ME VIN RECORDS WHERE IT SAYS THERE IS NO RECALLS AND IT HAD NO ACCIDENTS, RECORDS THAT SHE SHOWED ME 30 DAYS PRIOR TO ME GAINING ACTUAL OWNERSHIP THRU "MY FORD" WHEN PURCHASING THE VEHICLE. THE "MY FORD" APP STATES THAT IT SEEMS AS IF THE CAR WAS IN AN ACCIDENT IN THE PAST BECAUSE ALMOST $8000 WENT INTO REPAIRS TOWARDS TRANSMISSION AND OTHER MAIN COMPONENTS. CALIFORNIA SMOG CHECK RECORDS SHOW THAT THE CAR HAS ONLY HAD 1 TEST IN CA LAST SEPT 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Torque converter ar60,000mi and needs whole transmission at 104000 mi

At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that she had replaced the spark plugs herself; however, the failure recurred. Additionally, the contact stated while driving 45 MPH the vehicle decelerated independently, and the vehicle failed to exceed 40 MPH while depressing the accelerator pedal. The contact also stated that while driving from a complete stop, the vehicle jerked and failed to exceed 5 MPH. The contact pulled to the side of the road. The vehicle was towed to the residence. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption, but there were no signs of a coolant leak. The coolant temperature warning light was illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to Ford TSB Number: 19-2375. The failure mileage was mileage was approximately 113,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle hesitated to respond, jerked, and experienced hard shifts while responding. The contact stated that the failure had been recurring while driving. The power train warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with internal transmission damage that caused clutch B to fail. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,559.

Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed

My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated that while driving or while stopped at a traffic light, the vehicle stalled. The vehicle was sputtering while driving at various speeds. The check engine warning light was illuminated. The contact stated that after refueling, the vehicle failed to restart. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the canister purge valve. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 113,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 164,000.