2019 Ford Fusion Complaint Log

The car will not shift. The bushing or shift cable is broken.

This vehicle is another of many that is suffering from coolant intrusion due to Fords faulty design. This 2.0 has 68 thousand miles and needs a new engine. This has been a known problem for this engine between 2013 and 2019. We were sold a new car that would be reliable for years, it’s not. Now we may be out upwards of $10,000.00 for a car we just paid off a year ago.

Dealer diagnosed coolant intrusion into cylinder 2, confirmed through a pressure test and borescope inspection. The dealer referenced TSB 19-2346.

Coolant intrusion, motor destroyed by coolant due to faulty ford design

See attached document for complaint.

Coolant leaking into cylinders on my 2019 Ford Fusion 1.5L EcoBoost—white smoke, rough idle, and wont start now. Ford's 21N12 program expired before I could get it fixed. Tons of owners report the same; it's a safety hazard.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System), and the vehicle was taken to the dealer, where the interim repair was performed because the final remedy was not yet available. However, upon following up with the dealer, the dealer informed the contact that the recall was marked as completed. The manufacturer was contacted and informed the contact that the vehicle recall history confirmed that the dealer had only performed the recall interim repair. The contact filed a complaint against the dealer with the manufacturer. The manufacturer informed the contact that the dealer would be contacted to correct the issue. The contact was awaiting a call back from the manufacturer. The contact had not experienced a failure.

Coolant intrusion into cylinder #2 in my 2.0L Ecoboost engine. This gives a rough engine start and a misfire code for cylinder #2 on cold starts. After warmup, the engine code is not active and misfire goes away when the coolant is burnt and sent through the exhaust. This also caused the car to overheat as the coolant was dropping to a low level. There was no indication of the low coolant level until the overheating.

Coolant intrusion in engine per a diagnostic visit my local ford dealership on 1-30-26 , on my 2019 ford fusion apparently a known issue problem on the ford fusion

Engine catastrophicly over Revs when charging and plugged in phev plug.

Vehicle has a known Ford 2.0L EcoBoost coolant intrusion / head gasket defect per multiple complaints on different forums on recently googled searches. At approximately 126,000 miles, vehicle began losing coolant with no visible external leaks, producing white smoke on startup, rough idle/misfires, and check engine light. Vehicle also began overheating intermittently. Heating system stopped working, indicating coolant flow failure. Symptoms are consistent with internal coolant intrusion into cylinders due to head gasket failure, a widely reported defect in Ford EcoBoost engines. Issue presents a safety risk due to potential engine failure while driving, loss of power, and overheating. Vehicle requires major engine repair or replacement. This failure occurred despite regular maintenance and appears to be a premature engine defect, not wear and tear. I was recently at the dealership on December 8th with no other issues detected after they replaced a part on my car that failed that I had to pay for ( a P175B-00 ). This had nothing to do with what is going on currently, they ran tests at this dealership and did not detect anything as of December 8th. This was at a ford dealership. Tests were ran and inspected by manufacturer. Fast forward to a week ago I started having the above symptoms and this was diagnosed by family-friend auto mechanic. I have had multiple issues with this car. The transmission blew at 50 thousand miles, the sun roof leaked ( the seal for the sunroof was defective) into my prnd control shifter causing thousands of dollars in damage, a P175B-00, causing my car to not be able to park, causing chaos for weeks. I have only owned this car since December 2020. I still owe 7 thousand on this vehicle and I am at a complete loss. I really just want ford to take accountability for this make and model as it never fits the guidelines for recalls on anything. I want justice for myself and others with these multiple issues coming from ford cars.

Hello, The car has 55000 miles right now, It has shifting problem from 1st to 2nd and 2nd to 3rd gear. I dropped it at the Ford Dealership (Koons Ford Woodbridge, Woodbridge, VA 22193). The Dealership informed me that the vehicle is not covered Under and warranty or Customer Satisfaction Program. The symptoms on my vehicle are same as of Bulletin 22N12, the manufacturing plant is also the same as mentioned in bulletin 22N12, but neither the dealership nor the Ford Customer Service is helping me out. The dealership told me to get the vehicle repaired first and wait if the vehicle ever falls in the warranty and I will be reimbursed. If am looking for help to resolve this matter. Thank you

Backup camera keeps going blank with a blue screen also back up camera stays on for a few seconds while driving then the screen turns blue having to do a soft factory reset to the system. Transmission shifts prematurely or kicks down weird. Shifting from park to drive makes a klunk and clicking sound not smooth or quiet at all.

2019 Ford Fusion equipped with the 1.5L EcoBoost engine has experienced overheating and misfire issues, linked coolant intrusion into the engine cylinders, which can lead to engine overheating and potential fire hazards. This is a KNOWN issue by Ford but they have not issued a recall, or even let me know in the 6 years that I have had the vehicle.

Known issue with flex plate: rattle noise that gets progressively worse over time and especially when in colder weather, the cold start & when idling causes the rattle noise to be worse, over the past two years the rattle noise is still there but now with some vibration as well. In 2023, took in to ford dealership & told rattle noise was normal & not significant enough to replace (mentioned the Ford CSP notice of the issue), progressively over the last two years rattling has been getting worse (especially when idling), took it to different ford dealer and they confirmed it has been the flex plate (but now is outside of the CSP coverage). No engine warning lights were on, which is more concerning as the rattling and vibrations worsen over time. Was told that if not fixed the whole car could stop & break down, which poses a safety risk. Multiple other customer complaints about safety issues and concerns with this known issue of flex plates cracking that ford is not taking responsibility for as the CSP doesn’t cover vehicles over 10yrs old or over 100,000 miles— leaving drivers with unsafe vehicles with crack flex plates.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available, and the recall was put on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for further assistance. The contact had not experienced a failure.

Drove home from work 10/7/25 no issues. Parked the car no issues. Son went to leave and the car just stopped functioning. OEM issues I believe is what my son stated with the computer system. Brake is down and won’t release. Won’t start, sounds like it is even when we aren’t touching anything. Asking for goodwill / Good faith extension on the recall for this vehicle

According to Auto Zone, after being placed on scanner, the power train system (P0456) has a evaporative emissions system leak (very small leak) diagnosed at 76,919miles. Ford dealership says they cannot find a problem. When I put gas in the car I have to sit and wait at least 10 minutes before my car will start again. It takes a couple of tries and much hesitation, but it will start. Once you get started it has difficulty accelerating or may slow down on its own. Again, Ford dealership reports they can't seem to find a problem. When I told them the problem, they came up with a price to charge me to fix something they could not find. Ridiculous!! My ford app clearly states check engine problem detected, but nooooo they cannot find anything wrong. Two different dealerships. Thank God I keep my paperwork because others are complaining of the same thing. They have to put the pen to the paper or we will never get a recall.

Engine diagnosed with coolant intrusion problem into the engine cylinders. Car failed at 138k needing 12k repair from Ford dealership which is more than the value of the car. Transmission shifter bushing went out also in this car even though Ford did a recall for previous years of the model the issue has not been fixed.

I purchased my car at 36, 380 miles and at 51,380 my torque converter has failed.Shift solenoid b stuck on. My warranty has expired in February. My car was well taken care of and should not have been damaged. Ford needs to fix this issue immediately. This is unacceptable.

Sunroof is leaking and maybe other areas. But it’s getting the ceiling wet around front are of the sunroof and starting to effect the radio playing and eventually probably the buttons on the ceiling

The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the contact heard an abnormal popping sound. In addition, the contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated unintendedly. The check engine warning light was illuminated, and the vehicle stalled. The vehicle was taken to an independent mechanic, where it was diagnosed with EVAP failure. The contact was informed that the EVAP canister needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall with a similar description of a failure; however, the contact was informed that the VIN was not under recall. The failure mileage was approximately 130,000.

Check engine light was on and off intermittently for a few months starting in march of 2025. No immediate problem then, vehicle had 89 90k miles. In August. The vehicles coolant was leaking into the engine . Rendering a misfire in the cylinder and blowing the head gasket after mechanical diagnosis but not checked immediately due to symptoms not occurring till after a few weeks in August.Car not once over heated but then would not start. The car would then not go past a 40 mph without the transmission pushing very hard. After 3rd party mechanic diagnosis, I looked into potential recall on Fords website and in fact there was one but I was never notified of. So I contacted ford . The said yes, your car is under warranty, however after taking it in, they refused to repair the damages since the problem occurred 10k miles passed the mileage listed on the warranty for the repair. The car is unsafe and not drivable and the issue, which they knew would occur, did not happen till 10k miles passed Fords set parameters in which even if I took it in at that timeframe listed, the problem was not noticeable to be fixed. Very unsafe and unfair to the consumer.

Going approximately 55 Miles an hour on the freeway and my car starts profusely shaking. I pulled to the side of the highway tow truck comes up behind me. Ann, my cylinder 4 was noted to be misfiring. I had it towed to Midas and that is where it was determined that engine coolant leaked into my cylinders and now being told that my car requires a new engine!! Mind you i have already paid 5K to replace the timing chain because apparently my car skipped timing due to oil pan leak. Both of these issues are posted on TSB BULLETINS ON THE FORD WEBSITE. I am NOT GOING TO PAY 11K for a new engine not to mention the 5K I already paid and all my other maintenance that I have paid for. Ford was deceptive knowing selling these vehicles with a QA ISSUE! AND THEY REFUSE TO ASSIST THE CONSUMER. THEY NEED TO BE HELD ACCOUNTABLE FOR THEIR NEGLIGENCE!!

Engine coolant intrusion in cylinders 2 and 3. This is a known issue with my particular build of car (4 cylinder 1.5L eco boost engine)

Internal coolant leak into cylinder heads causing overheating and engine failure. dealer confirmed diagnosis in writing. this matches ford TSB 19-2346, but ford refuses coverage since over 100k miles. This creates a safety hazard; vehicle overheats suddenly and can stall while driving.

First, we will start with every time I turn my car to the left the steering wheel box and the brakes skid then the ABS sensor comes on Then we will start with the car every time I put it into a gear. It automatically goes back to park, and I cannot move the car in any direction. When the issue first started, I could reverse then when I put the car and drive in the middle of the street it would automatically go back to park which could cause a crash I only have video proof of this.

I have a 2019 ford fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had Meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100

My car is at 119,000 miles and 2019 ford fusion. I was driving on a local street when my cars warning popped up with a notice that my cars coolant was overheated. I immediately pulled over and turned off the car. My cars coolant tank was completely depleted. The problem was determined to be a coolant leak into cylinder 2. The check engine code of P0302 MISFIRE ON #2 CYLINDER. This issue had the potential to result in an engine fire and severe injury.

The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 60 MPH, the vehicle was shaking abnormally with the check engine warning light illuminated before starting to blink afterwards. The vehicle was steered over to the side of the road and restarted; however, the failure persisted. The vehicle was taken to an Auto Zone, where a handheld diagnostic machine retrieved DTC: P0304, C2008-13, C2007-13, and B1111-53. The vehicle was taken to the dealer to be diagnosed, and it was determined that there was coolant intrusion in cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,996.

Purchased vehicle unknowingly part of program 19B37 that had not been completed. Coolant has leaked into the engine and now need s new engine. Does not qualify for service action 21N12 since original satisfaction program 19B37 was not completed and now past mileage. Now the vehicle needs an entire engine! Still owe on the car, warranties have all expired. Engine must ne replaced due to the reported coant defect that I was not made aware of at purchase. Good should fix this!

Yesterday, [XXX], I was driving my vehicle on [XXX] in rural Kansas, to drop my mother off at the airport, and my [XXX] daughter was in the vehicle. My vehicle's temperature went directly to warning status, and I was no longer able to accelerate. I immediately put my hazards on and tried to make my way to the nearest exit to ensure we were in a safe position. Ford knows that coolant intrusion is possible in the engine block. While discussing with Ford today on the phone from 11:07 AM until 11:34 AM, and being escalated to a supervisor, they said that nothing could be done on their end, and advised to contact NHTSA. The safety of myself and others was at risk because of the faulty manufacturing of the engine and coolant system, which they report is part of a customer satisfaction program, but this is a major safety concern because, in the event it was not midday and there were more vehicles on the road, there could have been an accident. Ford Customer Satisfaction Program 21N12 One-time repair for vehicles included in 19B37 This is a known issue Ford recognizes through their customer satisfaction program. They are unwilling to assist, although in 2022, I was under the mileage specifications included in the customer satisfaction program. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blvd, San Diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need more time to diagnose.".

sometimes when i get in the car and put my seat belt on i can be driving and it unclip tey to put it back in and it want go have to play around with it before im able to clip it into the other part for safety. my safety is put at risk cause when im driving the seatbelt un hooks. no cant afford to take it because it cost almost 200.00 to diagnose any problem with the car.no warning light or anything also sometimes my car say my blind spot camera are not working and it will pop up on my dash. my back up camera instead of it showing whats in back of me it sometimes show whats in front of me

See attached document for complaint. Text from attached document: Despite completing the interim repair, the vehicle still cannot charge, and my repeated inquiries, including under case number CXH-05041947-L 1V3X6, have been met with vague promises of replacement batteries being available "next quarter" with no resolution in sight. Furthermore, I learned on July 23, 2025, that Ford offered a buy-back program for affected vehicles that ended on July 1, 2025, which I was never informed about.

The contact owns a 2019 Ford Fusion. The contact stated that upon start the vehicle, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the head gasket was faulty and needed to be replaced. Additionally, the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

My car is part of a recall with Ford Motor Company - customer satisfaction recall 21N12 - I HAVE A COOLANT LEAK WHICH CAN CAUSE FIRE, and dealership refuses to help because my VIN number doesn"t show up as being affected. However in a letter mailed out by Ford Motor Company it states my vehicle is in fact covered under the saftey recall.. original recall letter was for 2013-2028 ford fusion ecoboost engines. Ford mailed out another letter saying that some 2019 models will experience same issue due to having the same engine. Ford did not mail out letters to 2019 owners for this recall. according to the recall , my car was built at the same plant and same time. I need my VIN number somehow attached to this recall so my dealership can do what is right. Fryer Ford in Ahoskie, NC refuses to help and I do not want to risk driving something that can catch fire. Please tell me what I need to do or verify that my car is in fact part of this recall. Thank you for any assistance in this matter

The contact’s daughter owns a 2019 Ford Fusion. The contact stated that when the vehicle was started, the check engine warning light illuminated. Additionally, the messages "Engine Overheated" and "Service Now” were displayed. The contact’s daughter attempted to drive the vehicle, but the vehicle had shifted into "LIMP Mode". The vehicle was pulled over into a parking lot and restarted, but the failure persisted. The vehicle was taken to the residence where a handheld diagnostic machine retrieved information that the cylinder head was over temperature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Fusion. The contact stated that upon start of the vehicle, an "Engine Coolant Overtemperature" message appeared on the instrument panel and the Ford Mobile App. The contact attempted to drive the vehicle to an independent mechanic; however, the vehicle hesitated upon depression of the accelerator pedal. The contact drove the vehicle back to the residence and used a code reader to retrieve the "Cylinder Head Over Temperature" message. The contact's stepfather called the dealer and was informed hm that there was an undisclosed recall; however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the engine overheated with the check engine warning light illuminated. The vehicle was taken to the local mechanic who replaced the water pump however, the failure persisted. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 75,000.

My daughters’s 2019 ford fusion/4dr sdn/sel/fwd began to run hot and my son checked and notice low on coolant. He filled back up and vehicle ran with no problems. A day or so later noticed again and my husband checked again and realized again and low again and checked all and no apparant leak in lines or hoses but short drive again to check it began to overheat and check engine light came on and he read up and becoming aware of issue with this coolant leak into cylinder. He took to Sullivan Ford dealership and confirmed pressure test of coolant in cylinder # 1 and had to replace engine assembly. No offer by Ford to assist. Total cost 10,115.66 For know issue per faulty engine design that was risk for fire and safety issue.

The rear backup camera when in reverse shows a blank screen. When switched to park or drive, a message appears on the screen that says camera unavailable with a warning sign. This began early June 2025. It does not happen every time but it is more often than not. I have had this looked at by a Ford authorized dealer however the problem would not arise for them to see it in action. Yes I can use my mirrors but it is useless to have a safety tool on a vehicle that is defective.

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is “aware” of these issues.

10/2024 We noticed coolant was low. filled and kept watch. around 95,000 miles 6/2025 Just hit over 100,000 miles. engine misfire cylinder 3. brought it in, coolant was low, filled and replaced spark plug. 8/2025 engine misfire cylinder 3. brought it back in completed cleaning kit 8/2025 engine misfire cylinder 3. brought back in (2 weeks later). checked further and recommended a valve replace, and we needed to take it to a Ford dealership to replace 10/2025 brought into Ford dealership, coolant leaking into engine, need new engine. Ford will not cover. This is a safety issues as engine could cause fire, if coolant runs to low.

The rear view camera operates intermittently. Sometimes it works fine, other times the picture is blank or is extremely blurry with horizontal lines through it or the screen just displays snow. Sometimes it works, other times it doesn't. it can work in the morning, but not when I leave to go home after work. It can works for days, then not work for days. I called Ford due to an article that came across my news feed about rear camera recalls, but Ford said I'm not covered. This has been going on for several months now. A dealer wanted to charge several hundred dollars to check it out, but I didn't want to pay. To me this should be covered under warranty.

Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, there was an abnormal rattling sound coming from the engine compartment. While the vehicle was stopped, the vehicle started shaking abnormally. On one occasion, while driving 10 MPH, the vehicle stalled. The vehicle was not able to be restarted and remained at the location for almost a week. The vehicle was then towed to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the flex plate was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to Auto Zone where it was connected to a diagnostic machine and failure codes retrieved indicated that the failure was cylinder failure and a coil pack. The contact was informed that the cylinders and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with cylinder and head gasket failure. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 143,000.

In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.