2021 Ford Mustang Mach-E

An error message intermittently pops up on my vehicle that says, "Front Camera Fault", causing collision assistance and adaptive cruise control to suddenly stop working. This is a major safety issue, as a failure of adaptive cruise control while under operation may lead to a risk of an accident. Ford is aware of this issue and has issued TSB 23-2155, but they are treating it like a standard repair and not covering vehicles out of warranty. This should be a safety recall. See here for many others with the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the dealer whom the car was purchased from. Yes, warning messages pop up every time in the car and in the phone app about the issue. They first appeared before car purchase when the dealer fixed it in early February. Then it resumed again in late February/March.

Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a repeat power failure. The vehicle was in service for 75+ days (Dec-Feb) for this exact defect. The Ford service center said they replaced the “battery controller” yet the issue recurred. The car previously flagged this alert while in motion 2 times prior (one on the highway going ~65mph and on another major street going roughly ~45 mph). As a Ford Reacquired Vehicle (Buyback), the failure to resolve this catastrophic electrical fault creates an extreme risk of crash and entrapment in traffic, putting myself, my family and the drivers in vicinity at significant safety risk. The car is currently at a different Ford Service Center. They have been able to reproduce the issue and are currently running diagnostics to identify a resolution.

On Saturday, [XXX], while driving under normal conditions, the vehicle experienced a sudden and complete loss of propulsion without warning. There was no reduced-power mode, no dashboard alert, and no mobile app notification prior to shutdown. The vehicle was subsequently inspected by a Ford dealership. The technician identified an intermittent software-related condition consistent with Ford TSB 26-2005, which documents a fault capable of draining the 12-volt electrical system during vehicle operation. The technician stated the 12-volt battery is not believed to be the root cause. The loss of propulsion occurred while the vehicle was in motion and resulted in a full shutdown. The condition was not preceded by any driver warning or controlled degradation. No driver warning was received after shutdown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford is unable to perform two safety recalls. The first is over the windshield which can lead to its failure while driving. The second is for the glass roof which can cause a failure while driving. The local dealer in Springfield Illinois says they can not do the work and can not identify anyone locally who will do the work. The dealership with the Ford autobody repair shop in the next town over in taylorville Illinois says they can not do the work. I called Ford customer service and they just sent me to the taylorville shop that said they can't do the work. The windshield or roof can come off and no one will do the repair including Fords own autobody shop. Help.

I am requesting immediate escalation regarding my 2021 Ford Mustang Mach-E (VIN: [XXX] ), which is currently undrivable due to being stuck in “Power Accessory Active” mode. The vehicle will not enter Drive. The dealer has diagnosed DCEM / high-voltage system-related faults and stated that recall repairs cannot be completed unless I first pay approximately $3,000 to repair the “main battery.” My concern is that the symptoms and failure mode exactly match the known High-Voltage Battery Junction Box / DCEM defect described in Ford Safety Recall 23S56, including: •Vehicle unable to drive •High-voltage system refusing to close contactors •Vehicle remaining in accessory power mode •Safety-related loss of motive power While my VIN may not be currently listed as eligible for these recalls, my vehicle is exhibiting identical symptoms and failure modes associated with the following Ford safety recalls: •HV Battery Junction Box / DCEM defect (Recall 23S56) •Powertrain / Software Update (Recall 22S29) •12-Volt Battery / Door Latch Entrapment Risk (Recall 25S65) It is important to note that other Mustang Mach-E owners have reported the same recall-related failures even when their VINs were not listed for these recalls. These failures involve contactor issues, loss of motive power, and vehicles being stuck in accessory mode — identical to the symptoms my vehicle is experiencing. Given that my vehicle is experiencing a safety-related loss of motive power, Given the safety implications and known defect history, I request that this matter be reviewed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300

After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple authorized Ford dealerships for inspection and repair; however, the problem returned immediately after the repair. The issue was reproduced and confirmed by a second dealer. A required part is currently on back order until the end of Feburary, leaving the vehicle unrepaired for an extended period. In addition, the vehicle experienced 12-volt battery failure and slow charging after the last recall update. These issues were not present prior to the recall. There were no warning lights before the failures occurred. During severe winter weather conditions in Pennsylvania, the lack of heat and defrost made it extremely difficult and unsafe to operate the vehicle. Because of reduced visibility and freezing interior temperatures, the vehicle could not be safely driven and, due to frigid temperatures, has remained parked. I am still making monthly payments on a vehicle that cannot be reliably or safely used.

The backup camera and 360 view stopped working, and the reverse break assist is not available when placing the vehicle in reverse. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car would intermittently give an error saying pre-collision assist not available and now this error is permanent. There is a technical service bulletin for it 23-2155 Lots of people have been complaining about this in the mach e forum https://www.macheforum.com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors.18710/page-69#post-1026803 This causes people to drop out from the automatic driving bluecruise without notice and adaptive cruise control becomes unusable.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger’s side tire warning lights was illuminated. The contact stated that the battery was at 98 percent and that several unknown warning lights were illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train) prior to the failure. The contact called Roadside Assistance, but Roadside Assistance was unable to assist. The contact stated that a Police Officer arrived on the scene to assist. The vehicle was towed to the local dealer after several hours. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,400.

There are many reports of the Mustang Mach E "accelerating unexpectedly." This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two interconnected problems. The first is that the "cruise control on/off" button is located on the far left of the interior of the steering wheel, which makes it easy to accidentally press when doing a sharp, quick one-handed turn of the wheel (like when parking). When this happens, CC engages while in the act of parking. This is exactly what happened to me. I accidentally hit the button while doing a sharp twist of the wheel, I saw the CC engage, the car rapidly accelerated uphill without my foot on the gas pedal, and I would have hit the wall in front of me if I had been a split-second slower in hitting the brake. The second problem is that there is supposed to be a failsafe for accidentally activating CC at low speed, BUT IT DOESN'T ALWAYS WORK. Page 224 of my manual says "Press the button to activate system. When the system activates, the set speed is equal to whichever is greater, the current vehicle speed, or 15 mph...." This part is true, and this is how the unexpected acceleration to 15mph occurs when parking. But the manual continues: "If the speed is too low, or other conditions are not correct for adaptive cruise control activation, the system enters standby mode. When you are below 15 mph ... adaptive cruise control does not activate unless you are following another vehicle." This is FALSE. This did not work. Clearly the CC mistook the wall in front of me for "following another vehicle." And so, when I accidentally activated CC while parking, it lurched forward UPHILL to 15mph toward a wall a few feet away. Ford needs to move the button and/or fix the failsafe.

On [XXX], my 2021 Ford Mustang Mach-E (VIN [XXX] ) experienced a complete electrical failure related to its V12 battery system. The vehicle required roadside assistance twice during the same service call — first to jump the car to release the hood latch and again to restore enough power to unlock the doors. An elderly occupant was trapped inside until power was restored. After exiting, she became light-headed and fell; EMS responded and transported her to the hospital. This represents a serious safety defect because total electrical shutdown prevented door operation and normal egress. I am requesting investigation and possible recall review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car stalled once while going to a military appt but started up 3 mins later. Car then made a noise then stalled out of nowhere on the highway at a slow speed in heavy traffic causing anxiety. vehicle then had me stranded waiting for a tow to find out it’s the HVJB .

Going over any bump in the road greater than 2 inches in heigth causes the following: - Front Camera Fault Service Required message - Pre-collision Assist inoperative - Adaptive cruise control inoperative

In mid-November 2023, the authorized Ford dealership Hutchinson Ford of Forsyth, located in Forsyth, Georgia, sold and installed four Toyo A23 tires (size 225/55R19 99V) on my 2021 Ford Mustang Mach-E. After approximately 23,000 miles, the tires experienced catastrophic premature wear. Upon investigation, I discovered the dealership had installed tires with a load index of 99. The manufacturer's required specification for my vehicle is a minimum load index of 103. This incorrect fitment created an 880-pound deficit in the vehicle's total load-carrying capacity, posing a severe and constant risk of tire failure, especially at highway speeds. This is a critical safety issue for a heavy electric vehicle. The dealership's management has acknowledged the danger. When I raised this issue, the service manager stated they were "glad something bad did not happen." Despite this admission of the risk they created, they have refused to correct the safety issue, claiming the premature failure is normal wear as the tires are "nearing end of life." This constitutes a dangerous service practice by an authorized Ford dealer, which knowingly left a customer's vehicle in an unsafe condition. I am filing this complaint to document this safety issue and the dealership's refusal to rectify it.

The spot welds connecting the door at the hinges have failed. The metal is shearing, over 10mm, at multiple of the world locations.

only incident I have had is that the dealership cannot fix the recall yet its been a week and still have not recieved anything ,or a loaner or a rental. I am in the military active duty and havent had anything

When in cruise control, any speed, car suddenly accelerates This happens while driving, or sometimes after stopping and then resuming previous set speed. For example I was driving in cruise control at 38 mph, when the car suddenly sped to 50mph. Or when on a highway, driving at 55mph, the car suddenly accelerated to 70mph. Started about 3 weeks ago.

Ford had a recall on the brakes. The brakes were services 3 times in relational to this issue. Now again the front end shutters when braking especially at highway speed. The dealer says the pads need to be replaced and the rotors resurfaced .This is the 4th time in 42,000 miles. they will not warranty this on going issue. If the pads need to be replaced 4 time in 42,000 mile on a vehicle with regenerative braking there is a obvious issue. I feel this is an on going issue that was never corrected .