2019 Honda Pilot Complaint Log

9/7/2020 AROUND 2:15PM ON A BEAUTIFUL CLEAR, SUNNY DAY, MY 2019 HONDA PILOT INCORRECTLY SENSED AN "INVISIBLE" COLLISION HAZARD AND ENGAGED THE AUTOMATIC COLLISION AVOIDANCE BRAKING SYSTEM. THERE WAS NOT EVEN A VEHICLE DRIVING IN FRONT OF ME. MY 2019 PILOT AUTOMATICALLY SLAMMED ON THE BRAKES AND BROUGHT THE VEHICLE TO AN IMMEDIATE AND COMPETE STOP WHILE I WAS DRIVING 55 MPH ON A BUSY HIGHWAY. THE VEHICLE BEHIND ME ALMOST REAR-ENDED ME. THIS FAULTY AUTOMATIC COLLISION AVOIDANCE BRAKING SYSTEM, SLAMMING ON THE BRAKES FOR NO REASON AT ALL, IS GOING TO SEVERELY INJURE OR KILL SOMEONE!

The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds, the Auto START/STOP feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(P) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

Transmission jerking/hard shifting. Loses acceleration, especially when approaching a yield or left turn (I.e. slowing down then accelerating to make the turn, car stalls when accelerating) When taken to 2 different dealerships I was told they couldn’t diagnose problem and at the second one I was mansplained that it was probably “user error” bc it’s a “computerized transmission”. Informed them this was the third vehicle I’ve had with this type of transmission, one of which whose transmission broke and I’m fully aware of what a jerking, stalling and improperly functioning transmission felt like. Needless to say, no one would “diagnose” the problem and it has progressively gotten worse. More jerky, harder shifting. Can feel it sitting at an idle stop and sometimes when I press the gas pedal to accelerate it’s a good 2-3 seconds before the vehicle jerks into motion. I also have a video of the RPMs dropping for no reason at 30 MPH when the speed did not drop.

WHEN I WAS BACKING MY CAR, I SAW A WHITE CAR APPROACHING FROM MY REAR END CAMERA BUT THERE WAS NO SOUND OR WARNING SOUND AS USUAL. I STOPPED MY CAR UNTIL THE CAR PASSED BY. THEN I STARTED BACKING SLOWLY WITHOUT SEEING ANY CAR MOVING OR APPROACHING. SUDDENLY I SAW AN OLD DARK GREEN HONDA CRV CAR ON MY REAR BACK CAMERA CAME FROM NOWHERE WITH HIGH SPEED AND NO WARNING OR SOUND. I PRESSED MY BRAKE IMMEDIATELY. I DID NOT FEEL ANY PULSE OR COLLISION. WHEN I DROVE HOME AND FOUND A SMALL DAMAGE ON MY CAR REAR BUMPER. I FILED AN ACCIDENT REPORT M0153386 IN WASHINGTON STATE.

THE INFOTAINMENT SYSTEM MAKES STATIC NOISE THE SEEMS TO REBOOT. NETWORK COMMUNICATION LOST. DASH CONSOLE GOES BLANK FOR 1 MIN THEN SHOWS UP AGAIN. THIS HAPPENS EVER TIME YOU DRIVE THE PILOT. NO RADIO FUNCTIONALITY ANYMORE. HONDA DEALER SAYS THERE IS NO FIX.

THE CENTER CONTROL PANEL WAS RECALLED DUE TO THE COMPUTER SYSTEM MALFUNCTIONS. I TOOK THE VEHICLE TO THE DEALER FOR THE REPAIR. NEVERTHELESS, THE CONTROL PANEL CONTINUES TO SPORADICALLY SHUT DOWN WHILE THE CAR IS IN OPERATION. IT TYPICALLY STARTS WITH AUDIBLE CLICKS AND INTERMITTENT RADIO RECEPTION. I WILL THEN GET MESSAGES SUCH AS 'CHECK TUNER,' AUDIO SIGNAL LOST, 'NO AUDIO CONNECTION TO FM,' 'NETWORK COMMUNICATION LOST,' AND 'MOST NETWORK LOST.' THE SYSTEM WILL CONTINUE TO SHUTDOWN, GO COMPLETELY BLACK, AND THEN REBOOT. AT TIMES THE PANEL IS BLACK FOR 10 MINUTES OR MORE. SOMETIMES THE REBOOTS ARE A CYCLE OF CONTINUING EVENTS FOR MY ENTIRE COMMUTE (ABOUT 35 MINUTES) OF JUST ONE REBOOT AFTER ANOTHER. DURING THIS TIME, THE BACKUP CAMERA, RADIO, AND CONNECTIVITY TO MY PHONE DO NOT WORK. IN FACT, UNLESS I TURN OFF THE BLUETOOTH ON MY PHONE, IT WILL MOMENTARILY CONNECT TO MY PHONE WHEN IT REBOOTS AND THEN IMMEDIATELY DISCONNECT ANY CALL I AM ON BECAUSE THE SYSTEM SHUTS DOWN AGAIN. I HAVE UPLOADED 3 PICTURES OF EXAMPLES OF MY SCREEN. (THE LAST PICTURE IS JUST A BLANK SCREEN). I HAVE A VIDEO OF AN EVENT, BUT IT COULD NOT BE UPLOADED.

NAVI-SCREEN GOES BLACK, INSTRUMENT PANEL GOES BLACK. THIS OCCURRED IN OCT.2019 WHILE ON A LONG TRIP. UNPREDICTABLE & UNRELIABLE, COULDN'T USE NAVIGATION SYSTEM AT ALL--OCCASIONALLY BOOTED UP & WOULD WORK FOR A FEW HOURS AT A TIME. CHAPMAN HONDA TUCSON WAS ABLE TO FIX THE PROBLEM BUT HAD TO KEEP OUR VEHICLE FOR MANY DAYS. HAS NOW REOCCURRED, BEGAN IN MID-JULY & CONTINUES TO MALFUNCTION CONSISTENTLY. ALTHOUGH MECHANICALLY THE VEHICLE WORKS WELL, IT IS QUITE DISTRACTING & A BIG SAFETY ISSUE FOR ME, TO HAVE NO INSTRUMENT PANEL OR OTHER VISUAL DATA TO RELY ON WHILE DRIVING. COMPUTER SCREEN/DASH PANEL/NAVIGATION SYSTEM SIMPLY QUITS; IT APPEARS TO HAPPEN INDEPENDENTLY OF THE MECHANICAL WORKING OF THE VEHICLE, IE, IN ALL SITUATIONS, ALL TIMES OF DAY OR NIGHT, ANY & ALL ROAD OR WEATHER CONDITIONS.

MY 2019 PILOT ELITE HAS 16,400 MILES ON IT JUST STARTED A COUPLE MONTHS AGO WHERE I WOULD GET TO 2425 MILES AN HOUR IN THE CAR WITH LUNCH OR LURCH IT HAPPENS ALSO SOMETIMES WHEN I GET TO 30 SOME MILES AN HOUR IT ALL LURCHER LUNCH. LAST FRIDAY I MADE A LEFT TURN ONTO A MAJOR STREET AND WENT TO ACCELERATE IN THE CAR JUST WOULDN'T DO ANYTHING IT WOULDN'T ACCELERATE IT SLOW DOWN AND I HAD TO PULL OVER TO THE SIDE AND PUT MY FLASHERS ON I HAD TO WAIT A WHILE PROBABLY A MINUTE OR SO AND THEN I COULD PRESS MY FOOT ON THE EXCELERATOR AND GO FORWARD. THIS LURCHING OR LUNGING DOES NOT HAPPEN ALL THE TIME IT COULD BE ON A CITY STREET WHEN IT HAPPENS IT CAN BE WHEN I GO TO ACCELERATE TO GET ON THE EXPRESSWAY I HAVE MENTIONED THIS TO MY MECHANIC AT HONDA AND THEY DON'T SEEM TO KNOW WHAT THE PROBLEM WOULD BE I'M WONDERING IF THERE IS RECALL THAT I MIGHT'VE MISSED OR THERE'S SOME THING THAT SOMEONE KNOWS I CAN'T BE THE ONLY ONE THAT THIS IS HAPPENING TO.

THE DRIVER SHOULD KNOW IF THE BACK-UP AUDIBLE AND VISUAL DETECTION ALARM SYSTEMS HAVE BEEN DEACTIVATED. IN THE CASE OF MULTI-DRIVERS, THE SYSTEM SHOULD ALWAYS DEFAULT TO 'ON'. ON THE 2019 HONDA PILOT, NO WARNINGS ARE PROVIDED IF THE SYSTEMS HAVE BEEN ACCIDENTALLY OR INTENTIONALLY DEACTIVATED. SO, IF SOMEONE DEPRESSES THE MOMENTARY DEACTIVATION BUTTON, THE DRIVER DOES NOT RECEIVE ANY PRECAUTIONARY WARNING INDICATION ON THE BACKUP CAMERA SCREEN. WE HAD TWO BACKUP ACCIDENTS IN ONE WEEK BEFORE WE FIGURED OUT WHAT WAS GOING ON. NOW WE HAVE TO VERIFY THAT THE SYSTEM IS 'ON' EVERY TIME WE START THE CAR. WHAT SHOULD HAPPEN: UPON STARTING THE CAR, THE AUDIBLE AND VISUAL ALARMS SHOULD DEFAULT TO THE FULL ENERGIZED MODE. SECONDARILY, IF THE DRIVER CHOOSES TO DEACTIVATE THE SYSTEM, ONLY THE AUDIBLE ALARMS SHOULD BE DEACTIVATED. THE BACKUP SCREEN SHOULD ALSO WARN THAT THE AUDIBLE ALARM IS DISABLED. UNDER NO CIRCUMSTANCES SHOULD THE BACKUP SCREEN'S VISUAL ALARMS EVER BE DEACTIVATED. THE EXISTING SYSTEM IS EXTREMELY DANGEROUS AND A FATALITY WILL EVENTUALLY OCCUR. THE CORRECTIONS APPEAR TO BE JUST PROGRAMMING CHANGES. HONDA HAS FAILED TO PERFORM THE PROPER PROCESS HAZARD REVIEW (HAZOP) OF THE BACKUP SYSTEM. I HAVE INFORMED HONDA AND THEY TOLD ME THEY WOULD FILE MY COMPLAINTS.

ON JULY 3, 2020, AFTER REVERSING OUT OF MY GARAGE ONTO MY DRIVEWAY, I PUT THE CAR IN DRIVE AND WHEN I PRESSED THE ACCELERATOR, THE CAR SHIFTED INTO PARK ON ITS OWN. I TRIED AGAIN AND IT DID IT AGAIN. MY HUSBAND AND KIDS WERE IN THE CAR AND MY HUSBAND SAID "IT DID THIS TO ME THE OTHER DAY TOO." I GOT MY PHONE OUT AND TOOK VIDEO OF IT OCCURRING TWO MORE TIMES. EACH TIME I PUT THE CAR IN DRIVE AND PUSHED ON THE ACCELERATOR, IT SHIFTED INTO PARK ON ITS OWN AFTER MOVING FORWARD.IT DID THIS WITH OR WITHOUT A SEAT BELT ON. THE VIDEO IS AN MP4 FILE AND THERE DOES NOT SEEM TO BE A WAY TO ATTACH IT ONLINE, BUT I AM HAPPY TO PROVIDE IT UPON REQUEST.

HONDA PILOT 2019 -DRIVING ON A HIGHWAY WITH MY WHOLE FAMILY WITH 3 KIDS AT THE BACK, AT A SPEED ~40MPH. THE LANE IN WHICH I WAS DRIVING (RIGHT) SLOWED DOWN, SO MOVED TO THE LEFT LANE. THAT LANE WAS ALSO SLOWING AS I CAN SEE THE CARS IN THE FRONT SLOWING DOWN AND STOPPING. MY ATTEMPTS TO STOP THE CAR PROVED FUTILE. THE CAR DID NOT STOP. 1) REPEATED PUMPING OF THE BREAKS DID NOT YIELD TO STOP THE CAR. HONDA PILOT COLLIDED WITH THE CAR IN THE FRONT. 2) THE CARS SYSTEM TO SLOW THE CAR WHILE APPROACHING A VEHICLE IN THE FRONT DID NOT FUNCTION. 3) AIRBAGS DID NOT DEPLOY AT ALL - NONE OF THE AIRBAGS DEPLOYED. - COLLISION CENTER WAS LITERALLY BAFFLING, OVER THIS - HAVE NO CLUE HOW THE AIRBAGS DID NOT DEPLOY WITH THIS KIND OF A COLLISION. I SERIOUSLY SUSPECT THAT THERE IS SOME THING SERIOUSLY FLAWED. SINCE I'M NOT AN AUTOMOBILE ENGINEER, I'M NOT SURE OF TECHNICALITY INVOLVED IN THIS. SOMETHING WENT WRONG TERRIBLY, THAT THE CAR DID NOT STOP ON BRAKING, CAR DID NOT SLOW DOWN, & THE AIRBAGS DID NOT DEPLOY. WHEN INFORMED ABOUT THIS TO HONDA, HONDA WAS REFERRING TO GEICO, THAT THEY WILL DO THE INVESTIGATION. GEICO SAYS THAT ITS NOT THEIR PROBLEM AND HONDA SHOULD DO THE INVESTIGATION. AS A COMMON MAN I WOULD LIKE TO HAVE THIS PROBLEM INVESTIGATED AND NECESSARY ACTION TO BE TAKEN. I SEE THEY SUBROGATE EACH OTHER, WHICH IS NOT CORRECT. I'M NOT SURE HOW MANY CARS ARE RUNNING IN THIS CONDITION ON THE ROAD. PLEASE DO TAKE NECESSARY STEPS TO CHECK ON THIS. I CAN GIVE ALL THE REQUIRED DOCUMENTS, PICTURES AND POLICE REPORTS IN THIS REGARD. I NEED ASSISTANCE IN INVESTIGATION OF THIS ACCIDENT AND FIND OUT WHY THE CAR DID NOT RESPOND. I SEE THAT THERE ARE OTHER RECALLS WITH REFERENCE TO HONDA PILOT 2019, THOUGH MY CAR IS NOT ON THE RECALL, I HAVE MY DOUBTS THAT THERE IS MALFUNCTIONING COMPONENT IN THE CAR, THAT HAS CAUSED THIS FLAW. HOPING TO HEAR FROM YOU SOON. THANK YOU.

THIS IS HAS BEEN GOING ON SINCE I BOUGHT THE CAR TWO YEARS AGO. AUDIO CONSTANTLY GOES OUT EVERYDAY. WHEN I OPEN ANY DOOR IT TURNS OFF WITH OR WITHOUT BLUETOOTH CONNECTED. THERE IS NO FUNCTION TO THE RADIO, SATELLITE RADIO BLUETOOTH NOTHING. AND THERE IS A CRACKING STATIC SOUNDS IT MAKES. SCREEN MALFUNCTIONS, GOES BLACK THAN COMES BACK BUT NO WAY TO WORK IT WITH THE TOUCHSCREEN. HAVE HAD TO HONDA DEALERS 5 TIMES AND NOTHING HAS CHANGED EVEN WITH THE RECALL DONE.

TRANSMISSION HAS A HARD SHIFTING LOOSE POWER WHEN ACCELERATING SLIPPING GEAR I TELL THE DEALER THEY SAID I NEED TO WAIT OR GET WORSE BEFORE IT NEEDS TO FIXED

WHEN DRIVING THE VEHICLE, THESE MESSAGES SHOWN ON THE SCREEN FROM TIME TO TIME: BRAKE, EMISSION SYSTEMS PROBLEMS AND LOW TIRE PRESSURE.

ERROR MESSAGE 'THE VEHICLE STABILITY ASSIST SYSTEM HAS A PROBLEM. USE EXTRA CAUTION WHEN BRAKING AND CORNERING. HAVE YOUR VEHICLE CHECKED BY A DEAL IMMEDIATELY.' THIS HAS HAPPENED 7 TIMES IN THE LAST 10K MILES AND THE DEALER HAS IGNORED THIS ISSUE AND CALLED IT NORMAL

Sunroof spontaneously exploded pouring glass all over in vehicle. I was alone on the freeway and there was no stone thrown that would have broken glass sunroof. Schlossmann dealer was disappointing in that they ran from any responsibility without even investigating fact that window partly blew upwards when it exploded. Sunroof has been replaced and is not available for inspection. There was no warning and I will always keep my sun shield barrier closed to protect me from future dangerous glass from raining down on me. Thankfully most of the glass blew outwards when this happened.

Auto start stalled at highway stop light , then parked and shut off, went to leave would not start , emergency Alarm going off will not start , Emission light , Lane depart light , transmission light , battery dead , I’ve been dealing with problems with the Honda pilot since I bought brand new 2019 Honda pilot elite , auto pilot stop and go wouldn’t kick back on and that was 40,000 take in charge me 10,000

Transmission shudder/stutter during acceleration, most noticeable between 25-45 mph under light to moderate throttle. Issue began at approximately 10,000 miles and has persisted to the current mileage of approximately 65,000 miles. The vehicle has been taken to the Honda dealer on multiple occasions for this issue. The dealer has performed two separate transmission fluid flushes, which temporarily reduce the symptoms but do not resolve the defect. The dealer has now recommended a triple transmission flush at a cost of approximately $1,000, which the dealer acknowledged is a suboptimal solution. The dealer stated their hands are tied because no recall has been issued for the 2019 model year. This is the same transmission shudder defect that led to recalls and Technical Service Bulletins for the 2016, 2017, and 2018 Honda Pilot models. The 9-speed ZF automatic transmission (9HP) in the 2019 Pilot is the same or substantially similar unit. The defect creates a safety concern during acceleration, particularly when merging onto highways or accelerating through intersections, as the vehicle hesitates and stutters instead of delivering smooth, predictable power delivery.

OUR 2019 HONDA PILOT HAS BEEN MAKING STATIC LIKE POPCORN POPPING SOUNDS FOR SOME TIME. MY WIFE WENT INTO LABOR AND WE WERE RUSHING TO THE HOSPITAL IN THE POURING RAIN DRIVING ON THE HIGHWAY, AND THE POPPING SOUND STARTED AGAIN AND ALL THE ELECTRONICS SHUT DOWN. I WAS UNABLE TO SEE THE SPEED, NAVIGATION ETC. AND IT FELT QUITE DANGEROUS. WE TOOK THE CAR IN FOR SERVICE AND WE WERE TOLD THAT A RESET HAD BEEN PERFORMED AND ALL THE ELECTRONICS SHOULD FUNCTION NORMALLY. JUST THIS PAST FRIDAY, I WAS DRIVING MY DAUGHTER IN THE CAR AFTER THE ISSUE WAS SUPPOSEDLY FIXED, AND THE POPPING STARTED AGAIN, I ASKED HER TO TAKE OUR HER PHONE TO VIDEO THE SOUNDS, AND MOMENTS LATER SHE GOT A SECOND VIDEO OF ALL THE ELECTRONICS SHUTTING DOWN AGAIN. VERY FRIGHTENING. *TR

TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS UNDRIVABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE MANUFACTURER NOR DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TRANSMISSION JERKING

Several times since 2019 while driving on not straight roads(slight curves either left or right), the Automatic Emergency Braking would activate, First I would get a big bold BRAKE in Red letters on the Display. I would be looking around, no cars are coming, I'm in the correct lane, not speeding and sometimes the car would actually start applying the brake(s) when there is absolutely no reason to apply the brakes. This has happened several times while we have driven the vehicle either on a 5 to 6 hour trip and maybe has occurred a total of 5 times since we have owned the vehicle

The contact owns a 2019 Honda Pilot. The contact stated while driving at various speeds, the RPM failed to respond as needed. The contact stated that the vehicle was jerking while accelerating, and on several occasions the vehicle stalled. The contact stated that no warning light was illuminated; however, the failure became progressively worse. The local dealer was contacted, and the contact was notified that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 10,000.

DRIVING GOING 25-30 MPH LISTENING TO THE RADIO. SUDDENLY THE RADIO GOES OUT WITH NO SOUND. 'RADIO UNAVAILABLE' MESSAGE DISPLAYS ON TOP OF THE INFOTAINMENT SCREEN AND ON SOON AFTER A 'NETWORK COMMUNICATION LOST' APPEARS IN THE CENTER OF THE INFOTAINMENT SCREEN. A FEW SECONDS LATER THE WHOLE INFOTAINMENT SYSTEM ALONG WITH THE DASH BOARD DISPLAY REBOOTS ITSELF. DURING THE REBOOT NO SPEEDOMETER, GAS GAUGE,ETC IS SHOWING JUST A BLANK BLACK SCREEN (ALL THIS WHILE STILL GOING 25-30 MPH). AFTER REBOOT SPEEDOMETER IS OFF FOR ABOUT 5 SECONDS BEFORE IT COMES ON BUT THE SPEED IS NOT ACCURATE. SOUND TO RADIO SOON COMES BACK ON AS WELL AFTER REBOOT. AFTER 20-30 SECONDS THE SPEEDOMETER BECOMES ACCURATE AGAIN. HAPPENED A SECOND TIME DURING THE SAME TRIP WHILE STOPPED AT A RED LIGHT. I DON'T KNOW WHAT'S GOING ON BUT NOT SEEING THE SPEEDOMETER IS NOT SAFE!

2019 HONDA PILOT. CONSUMER WRITES IN REGARDS TO DEFECTIVE COLLISION MITIGATION BRAKING SYSTEM. *LD THE CONSUMER STATED THAT THE HIGH FREQUENCIES WERE DISTRACTING. THE DEALER STATED THERE WAS AN ISSUE WITH THE HD RECEPTION AND THAT RELOADING THE SOFTWARE WOULD REMEDY THE PROBLEM. THE FAILURE RECURRED. *JS

MALFUNCTION BACKUP CAMERA, INFOTAINMENT SYSTEM, ODOMETER DISPLAY: SINCE AROUND 1 MONTH AFTER PURCHASING THE CAR, VEHICLES ODOMETER DISPLAY AND INFOTAINMENT SYSTEM DISPLAY BLACKS OUT AND MALFUNCTIONS DURING DRIVING ALMOST DAILY. ALONG WITH THIS THE SOUND SYSTEM CRACKLES. IT ONLY RESETS ONCE THE VEHICLE IS COMPLETELY OFF. THE MALFUNCTION IS PRESENT WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. ALSO, DURING THIS TIME WE ARE UNABLE TO USE THE BACK UP CAMERA AS NO DISPLAY IS SEEN ON THE INFOTAINMENT SYSTEM. THIS HAS CAUSED MULTIPLE NEAR MISS FROM ACCIDENTS DURING DRIVING IN THE HIGHWAYS (AS DRIVER CAN GET DISTRACTED/SCARED FROM THE CRACKLING SOUNDS) AND BACKING UP. ALSO WHEN THE ODOMETER GOES BLACK, WE ARE UNABLE TO SEE THE SPEED OF THE CAR HENCE INCREASES THE LIKELIHOOD OF EXCEEDING SPEED LIMIT UNKNOWINGLY.

MY CAR CONTINUOUSLY IS WITHOUT A INSTRUMENT PANEL (WHERE MY SPEEDOMETER IS AND OTHER IMPORTANT SAFETY INFO) AND IS WITHOUT A AUDIO UNIT, CANNOT USE ANY FEATURES. THE POWER USB PLUGS DO NOT WORK. IF I DO NOT START MY CAR EVERY DAY AND LET IT RUN, IT WILL NOT START THE NEXT DAY. I HAVE HAD TO PURCHASE 2 NEW BATTERIES FOR IT. I AM SCARED TO DRIVE IT ANYWHERE, ESPECIALLY ON FREEWAYS OR ANYWHERE, I CANNOT SEE MY SPEED AT ALL, WHICH SCARES ME ON SCHOOL ZONES AND FREEWAY DRIVING. MY CAR IS UNDEPENDABLE, FEATURES I PAID EXTRA FOR DON'T WORK. I PAY OVER $500 A MONTH FOR A CAR I CANNOT DRIVE OFTEN. I HAVE A LITTLE OVER 4000 MILES ON IT AND SCARED TO DRIVE IT OUT OF LOCAL AREA AND THIS IS HURTING MY WORK AND EMERGENCY PREPAREDNESS FOR MY CHORIC ILL SON. I BOUGHT THIS CAR A AUTOSOURCE IN WOODS CROSS IN JULY 2009, MINOR WRECK THEY SAID TO FRONT FENDER AREA MADE IT A SALVAGE CAR, THIS SHOULD HAVE NOTHING TO DO WITH THE ELECTRICAL ISSUES. IT'S BEEN IN SHOP TOTAL ABOUT 2 MONTHS AND STILL SAME ISSUES. UPDATES AND EVERYTHING FAIL TO FIX ISSUES. 100K WARRANTY I BOUGHT WITH IT HAS NOT BEEN HONORED, I HAS COST ME $2800 SO FAR TO TRY AND FIX THESE ISSUES.

WHEN THE ENGINE IS DISABLED THE CAR CAN'T BE PUT INTO NEUTRAL BY THE OPERATOR. IN MY CASE, ON 2/13/20 THE STARTER MALFUNCTIONED AT < 7000 MILES-IT HAS SINCE BEEN REPLACED. I WAS IN A PARKING GARAGE, AND NO STRUCTURE TRUCKS WERE AVAILABLE TO TOW FROM THE SPOT THE CAR WAS DISABLED. THE PLAN WAS TO PUT IT INTO NEUTRAL AND PUSH IT TO THE STREET WHERE IT COULD BE TOWED. THE OWNER'S MANUAL DOES NOT TELL WHAT TO DO. THE DEALER DIDN'T KNOW, EITHER. IF IT'S GOOGLED, A YOUTUBE VIDEO COMES UP, THAT IDENTIFIES AN ODDLY SHAPED DEVICE OR BOLT DEEP IN THE ENGINE COMPARTMENT. BUT EVEN THE AAA MECHANIC WHO CAME TO THE SCENE,WITH ALL HIS TOOLS, COULD NOT GET IT TO TURN. I ASKED THE DEALERSHIP IF THERE WAS ANY OTHER WAY AND ULTIMATELY THEY SAID "NO." THEY LATER TOLD ME, AFTER DOING SOME RESEARCH, THAT HONDA HAS A SPECIAL TOOL, REQUIRING THREE EXTENSIONS, USED TO ACCOMPLISH THIS DURING TRANSPORT TO THE DEALER. THIS SEEM QUITE UNSAFE. OBVIOUSLY, CARS CAN BE DISABLED IN MANY WAYS. WITHOUT A REASONABLY ACCESSIBLE MEANS OF PUTTING THE CAR IN NEUTRAL, IT CANNOT BE MOVED IN AN EMERGENCY SITUATION (FOR EXAMPLE, OUT OF A LANE OF TRAFFIC). IT DEFINITELY CAN'T BE DONE BY AN OWNER (UNLESS, I SUPPOSE IT'S SOMEONE WHO HAS THE ABILITY TO GOOGLE DURING THE EMERGENCY, FINDS THE VIDEO, AND HAS THE SPECIAL TOOL). PLEASE NOTE THE CAR WASH FEATURE WILL NOT WORK BECAUSE THE ENGINE HAS TO BE RUNNING FOR THAT. WHEN I FIRST BROUGHT THIS UP, NO ONE AT THE DEALERSHIP KNEW ANYTHING ABOUT THIS DEFECT. I HAVE SINCE LEARNED THAT MOST CARS HAVE A SHIFT LOCK OVERRIDE LEVER EASILY ACCESSIBLE IN THE PASSENGER COMPARTMENT, OFTEN ON OR NEAR THE SHIFT CONSOLE. IN MY CONVERSATION WITH THE DEALERSHIP,THEY SAY THAT 2020 PILOTS AND 2019 AND 2020 PASSPORTS ALSO HAVE THIS DESIGN. I DO NOT KNOW HOW MANY OTHER VEHICLES ARE AFFECTED. THIS SEEMS HIGHLY UNSAFE AND SHOULD BE ADDRESSED. THANK YOU.

WHILE DRIVING 65 MPH ON THE HIGHWAY, THE PANEL AND THE ENTERTAINMENT SYSTEM (GPS) CRASHED. THE SCREEN RESTARTED AND THEN TURNED ON IN AN UNUSABLE STATE (NONE OF THE BUTTONS WORKED). TO SAY THE LEAST, THIS EXPERIENCE WAS VERY DISTRACTING WHILE DRIVING ON THE HIGHWAY. THE MALFUNCTION OF THE PANEL COULD EASILY CAUSE A LOSS OF FOCUS ON THE ROAD AND LEAD TO A CRASH. THE CULPRIT IS HONDA INTEGRATION WITH APPLE'S CARPLAY. SEE THREAD LINK BELOW WHICH INDICATES THAT IT IS A WIDESPREAD PROBLEM. THE FIX TO THE ISSUE I HAD TO DO A HARD RESET THE SYSTEM BY REMOVING AND REINSERTING THE PANEL'S FUSE. THREAD: HTTPS://WWW.PILOTEERS.ORG/THREADS/DISPLAY-AUDIO-CONSTANTLY-ON-IN-2019-PILOT.159521/

THE VEHICLE HAS FREQUENTLY HAD AN ISSUE WITH THE INFOTAINMENT SYSTEM GLITCHING WHICH LEADS TO THE LKAS (LANE KEEP ASSIST), AAC (ADAPTIVE CRUISE CONTROL), AND LANE DEPARTURE SYSTEM TO FAIL WHILE THE VEHICLE IS IN MOTION. WHEN TURNING THE CAR OFF AFTER THESE ISSUES OCCUR, THE INFOTAINMENT SYSTEM WILL STAY ON, DRAINING THE BATTERY. THE VEHICLE HAS BEEN TAKEN TO A HONDA DEALERSHIP. THE DEALERSHIP STATED THAT AN UPDATE WOULD FIX THIS ISSUE. ONCE WE INFORMED THEM AND THEY CONFIRMED THAT THE SYSTEM WAS ALREADY UPDATED, THEY TOLD IS THERE WAS NOTHING WE COULD DO. THE ONLY WAY WE CAN STOP THE INFOTAINMENT SYSTEM FROM STAYING ON IS BY REMOVING THE FUSE FOR THE INFOTAINMENT SYSTEM. WE HAVE CONTACTED HONDA AND THEY HAVE REFUSED TO DO ANYTHING ABOUT THIS.

DIGITAL INSTRUMENT PANEL THAT CONTAINS ALL GAUGES (SPEEDOMETER, TACHOMETER, GAS GAUGE, ETC.) INTERMITTENTLY TURNS OFF WHILE THE CAR IS IN OPERATION. THE SCREEN GOES ENTIRELY BLACK AS IF THE CAR IS NOT ON, MEANING WE DO NOT HAVE A FUNCTIONING SPEEDOMETER WHILE THE CAR IS IN OPERATION WHEN THIS OCCURS. WE'VE HAD THE CAR AT THE DEALERSHIP TWICE FOR THIS ISSUE AND IT STILL ISN'T RESOLVED.

ON TWO SEPARATE OCCASIONS I HAVE EXPERIENCED MY CAR NOTIFYING ME OF A TRANSMISSION ISSUE AND KICKING IT INTO NEUTRAL ON ITS OWN. THE FIRST TIME THIS OCCURRED BACK AT THE END OF NOVEMBER, USED AUTO START AND GOT INTO MY CAR SHORTLY AFTER. TURNED ON THE CAR AND PLACED INTO REVERSE. STILL STOPPED, PULLING UP MY GPS AND HEARD THE ALERT AND SAW ON MY DASHBOARD 'STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL" IT LIGHTS UP THAT FOR A MOMENT THEN GOES AWAY. BUT IT SHIFTED MY CAR INTO NEUTRAL. DIDN'T THINK ANYTHING OF IT. FINISHED THE THE GPS. TOOK ANOTHER MOMENT AND PUT THE CAR IN REVERSE. IT DID IT AGAIN AND IT WAS BACK IN NEUTRAL WHEN I WAS JUST IN REVERSE. I CALLED THE DEALERSHIP IMMEDIATELY. THE NEXT DAY CAR WAS TAKEN TO THE DEALERSHIP. NOTHING WAS STORED IN THE DATABASE. AND THEY SAID THEY HAD NEVER HEARD OF IT AND COULDN'T FIND ANYTHING WRONG. FAST FORWARD TO TODAY, AUTO START, GOT INTO CAR. PLACED IN DRIVE FOR A MOMENT AND BEFORE MOVING THE ALERT CAME UP AND CAR WAS IN NEUTRAL. IT DID IT THREE TIMES. TOOK A PHOTO OF THE ALERT WHICH IS EXACTLY AS QUOTED. I AM AT A LOSS WITH HONDA AND WHAT TO DO. I HAVE ALSO SEARCHED THE OWNERS MANUAL AND THERE'S NOTHING OF THIS QUOTED ISSUE.

DASH AND MEDIA CONSOLE TURN OFF RANDOMLY. CAN'T SEE WHAT SAFTEY FEATURES ARE ON INCLUDING SPEED. DEALER HAD ONE OTHER PILOT IN TODAY WITH SAME ISSUE.

2019 HONDA PILOT ELITE CENTER CONSOLE, DASH, INFOTAINMENT, NAVIGATION SYSTEM RANDOMLY STOPS WORKING AND GOES BLANK UNDER ALL CONDITIONS DRIVING, AT LIGHT, PARKED ON HIGHWAY AND CITY STREETS. DISPLAY SAYS CONNECTING AND NO SIGNAL EVEN FOR FM RADIO. THIS IS DANGEROUS DISTRACTION AND LEAVES US UNABLE TO ADMINISTER NAVIGATION, SAFETY ITEMS OR ANY OTHER ON BOARD INFORMATION. PARKING SENSORS, AUTO BRAKING AND LANE DEPARTURE DOES NOT WORK.

The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The contact stated that the brake pedal was difficult to depress while starting the vehicle. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was taken back to the local dealer where it was diagnosed that the battery needed to be replaced. The contact stated the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.

The automatic start-stop system doesn’t turn back on after a complete stop.

The auto start stop feature in my car appears very weak. I believe the dealer replaced the battery once early on and then I have had to replace the battery at my own expense again. Now, after a new battery, it is still appearing weak. I believe this feature is draining the batteries and causing a safety issue as my car seems to be delayed or struggles when trying to start back up. The auto start stop also was not working properly when I purchased the vehicle and was “fixed” right after I purchased the car.

MY 2019 HONDA RANDOMLY BRAKES WHILE I'M DRIVING ALMOST CAUSING SOMEONE TO REAR END ME, AND OTHER TIMES ALMOST CAUSING ME TO BE IN ACCIDENTS. IN ADDITION, AT 19K MILES MY TRANSMISSION WENT OUT (STARTED CATCHING, MAKING A GRINDING NOISE) WHILE I WAS DRIVING ON THE INTERSTATE AND CAUSED THE VEHICLE TO DECELERATE. I PULLED OFF THE ROAD TURNED THE VEHICLE OFF, ONCE RESTARTED IT DECELERATED AND THE TRANSMISSION LIGHT, EMISSIONS LIGHT AND BLIND SPOT LIGHT CAME ON THE DASH BOARD.

THE FOLLOWING OCCUR ON A DAILY BASIS: RADIO CRACKLES AND POPS. THE RADIO DISPLAY GOES BLANK AND WILL NOT WORK FOR SEVERAL MINUTES TO HOURS. THE FOLLOWING OCCUR SPORADICALLY: THE INSTRUMENT PANEL (INCLUDING SPEEDOMETER) GOES BLANK WHILE DRIVING. THE RADIO AND REAR VIEW CAMERA SWITCH BACK AND FORTH REPEATEDLY (I HAVE VIDEO). MULTIPLE MESSAGES POP UP WHEN THE RADIO ISN'T WORKING. THE FAN SPEED BUTTON CAN TRIGGER THE RADIO SETTINGS. THE FRONT HEATER DISPLAY GOES BLANK. THIS OCCURRED ONCE: I WAS DRIVING UP A VERY SMALL INCLINE ON A DRY ROAD AT 25 MPH WHEN THE VEHICLE ACTED LIKE IT COULD GO. THE VSA INDICATOR LIGHT BEGAN FLASHING. I HAD TO STOP, PUT THE CAR IN PARK, STOP THE ENGINE AND THEN RESTART THE ENGINE. I'M NOT SURE IF THAT IS ELECTRICAL OR AN ENGINE PROBLEM. I'VE TRIED TO NARROW THE CONDITIONS (RAINY, COLD, STATIONARY, OR MOBILE) DOWN BUT THERE IS NO PATTERN.

THE DASHBOARD HAS A POPPING/CRACKING NOISE ALL THE TIME LIKE ELECTRIC SHORT WHEN LISTENING TO MUSIC OR RADIO IT SOUNDS LIKE A SCATCH CD ALL THE TIME OR IF THE STEREO ITS OFF STILL DOES IT I HAVE TAKE IT TO THE DEALER FOUR TIMES THEY SAID THEY KNOW ABOUT THE PROBLEM BUT ARE WAITING ON HONDA FOR THE NEXT STEP BUT THERE ARE A LOT OF CARS AFFECTED WITH THE SAME PROBLEM I HOPE THEY DO A RECALLED TO FIX THIS

THE DRIVER DISPLAY AND THE INFOTAINMENT SYSTEM OF THE HONDA PILOT CONTINUOUSLY GOES BLANK AND NOT SURE WHAT OTHER EFFECTS IT HAS ON THE VEHICLE AS THE DRIVE IS UNABLE TO SEE THE SPEED THEY ARE DRIVING OR IF ANYTHING ELSE IS WORKING IN THE VEHICLE. THIS IS A SAFETY HAZARD ESPECIALLY WHEN USING SPEED CONTROL OR OTHER DEVICES. THIS HAPPENS IN MOTION, ON HIGHWAYS, CITY STREETS, AND STATIONARY. FIRST THE INFOTAINMENT SYSTEM DOES BLANK AND THE DRIVER SETTINGS,

When driving my Honda Pilot the Automatic Emergency Braking system has engaged multiple times (3-4 times with me, and once with my husband driving) in the middle of driving with there was no reason for the braking to occur - Meaning there were times when no cars were even in front of me. When this happens the orange BRAKE warning shows up on my dashboard advising "BRAKE" and my car jolts forward to strongly break. There has not been a recall on this issue, therefore, there has not inspection on my car specific to this issue. When this occurs it causes extreme panic on unawareness of what is going on. There is a threat of a crash behind me, especially when driving on roads 55 MPH, when the car all of a sudden out of nowhere comes to almost a complete stop. Also, it extremely distracts me due to the suddenness of this issue without any perceived warning. Therefore, I quickly try to understand if I do need to swerve or figure out how to quickly speed up after it brakes so no cars hit me from behind. Then it takes me awhile to calm down and understand what happened.

LOUD CRACKLING IN SPEAKERS WHILE LISTENING TO MUSIC OR TALKING ON CAR PHONE. BLUETOOTH AND AUXILARY CONNECTIVITY COMPROMISED BY ABOVE COMPLAINT. MICROPHONE ON CAR PHONE RANDOMLY STOPS WORKING CAUSING MAJOR SAFETY ISSUES. TRACTION CONTROL GOES OUT IN THE SLIGHTEST WEATHER CONDITIONS I.E. LIGHT SNOW/SLEET

ENGINE IS REVVING ON ITS OWN @ 3000 RPM WITH NO FOOT ON THE GAS PEDAL OR DRIVING 15 MPH AND THE ENGINE IS @ 4500 RPM WITH NO FOOT ON THE GAS PEDAL. MY WIFE WAS IN THE PICKUP LANE AT MY CHILDREN'S SCHOOL AND SHE TOLD ME THAT SHE HAD TO HOLD THE BRAKE DOWN & TURN OFF THE IGNITION BECAUSE IT FELT LIKE THE HONDA PILOT WAS GOING TO ACCELERATE ON ITS OWN INTO THE PICKUP LINE AT THE SCHOOL. NOW YOU SEE WHY I SAID THIS VEHICLE IS DANGEROUS

TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT THE INFORMATION SYSTEM ON THE VEHICLE, WHICH CONTROLS ALL ELECTRICAL SYSTEMS WITHIN THE VEHICLE, WAS EMITTING A POPPING/ CRACKING NOISE AND SHUTTING DOWN. THE CONTACT STATED THAT WHEN THE FAILURE WOULD OCCUR, THE INSTRUMENT PANEL TURNS BLANK AND ALL ELECTRICAL SYSTEMS SUCH AS THE SPEEDOMETER, SEAT HEATERS, ETC. THE CONTACT TOOK THE VEHICLE TO THE DEALER (VANN YORK HONDA LOCATED AT 422 EASTCHESTER DR, HIGH POINT, NC 27262 PHONE NUMBER 866-207-1275) WHO INFORMED THE CONTACT THAT IT WAS A KNOWN FAILURE, HOWEVER, THERE WAS NO KNOWN FIX FOR THE MATTER AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER, THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 3,700. THE VIN WAS NOT AVAILABLE.

THIS ISSUE HAS HAPPENED SEVERAL TIMES SINCE BUYING THE PILOT IN 2019. WHILE DRIVING THE CAR, THE INFOTAINMENT SYSTEM FREEZES UP AND STOPS WORKING. THE USE OF THE BACKUP CAMERA, RADIO, GPS, AND ANY OF THE FEATURES ON THE SCREEN ARE NOT USABLE. WE NOTICE THIS HAPPENS A LOT WHEN WE TAKE FAMILY TRIPS. THE ONLY THING DIFFERENT WE DO ON TRIPS IS PACK THE CAR OPENING AND CLOSING THE TRUNK AND DOORS. TO GET THE SYSTEM TO WORK AGAIN YOU HAVE TO TAKE PARTS OFF TO GET TO THE CARS MAIN BATTERY AND DISCONNECT THE NEGATIVE TO RESTART THE SYSTEM. WHEN THE INFOTAINMENT SYSTEM FREEZES YOU HEAR A LOUD SCREECHING NOISE OVER THE SPEAKERS LIKE THE ELECTRONICS ARE SHORTING OUT. IS THIS COMMON WITH THE 2019 HONDA PILOT? STOPING ON TRIPS TO REMOVE CAR PARTS TO GET TO THE BATTERY IS FRUSTRATING. I'M WORRIED IF THIS COULD LEAD TO A CAR FIRE WHILE MY WIFES DRIVING WITH THE KIDS.

THE DIGITAL SPEEDOMETER AND INFOTAINMENT SYSTEM SHUT OFF AND RESTART AT RANDOM. IN ADDITION, THE SPEAKERS CRACKLE, THE RADIO STOPS WORKING, THE BACKUP CAMERA DOES NOT ALWAYS ENGAGE WHEN GOING IN REVERSE. THE DIGITAL SPEEDOMETER SCREEN HAS TURNED OFF TWICE AND THE ONLY (TEMPORARY) SOLUTION WAS FOR THE DEALER TO RESET THE SYSTEM.

"NETWORK CONNECTION LOST" WHEN USING INFOTAINMENT SYSTEM. DASH/SPEED CLUSTER GOES BLACK AND REBOOTS IN MID DRIVE. "FM UNAVAILABLE" DISPLAYED WHEN LISTENING TO RADIO. COLLISION WARNING "BRAKE" MESSAGE DISPLAYS RANDOMLY. SANDY/POPPING NOISES RANDOMLY IN SPEAKERS. ALL OF THESE I CAN NOT REPRODUCE ON THE SPOT, IT IS RANDOM THAT I CAN TELL AT THIS POINT.

TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING AT ANY SPEED, THE ENTERTAINMENT SYSTEM FAILED AND THE SCREEN TURNED OFF AND ON. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING WHEN IT STRUCK A BUMP IN THE ROAD. THE VEHICLE WAS TAKEN TO JOHN EAGLE HONDA (855-562-7994, LOCATED AT 5311 LEMMON AVE, DALLAS, TX 75209) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM MODULE NEEDED TO BE REPAIRED. THE CONTACT WAS NOT INFORMED WHEN THE REPAIRS COULD BE COMPLETED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND INFORMED THEM THAT SHE WANTED A DIFFERENT VEHICLE. THE CONTACT WAS REFERRED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.

AT 800 PM PST IN NORTHERN CALIF, MY BACK WINDOW EXPLODED, CAUSING A SPIDER-WEB PATTERN. THE CAR WAS PARKED AND I HEARD A ROLLING/CASCADING CRUNCHING SOUND. I DID NOT REALIZE WHAT HAPPENED OR WHAT CAUSED THAT SOUND UNTIL THE FOLLOWING MORNING. AFTER SEEING THE DAMAGE, I TAPED IT UP AND CALLED MY INSURANCE. STEVENS CREEK HONDA ADVISED IT WAS NOT UNDER WARRANTY.