2019 Honda Pilot Complaint Log

ON 11/09/19 AT OR AROUND 800PM PST, MY REAR HATCH WINDOW EXPLODED FROM SIDE TO SIDE CAUSING A SPIDER-WEB PATTERN. NOTHING TOUCHED THE WINDOW. HOWEVER, APPROX ONE HOUR PRIOR TO THIS EVENT I DID ACTIVATE THE REAR WINDOW DEFROSTER FOR ONLY 5 MINUTES. STEVENS CREEK HONDA IN SAN JOSE, CA ADVISED THIS BROKEN WINDOW WAS NOT COVERED UNDER WARRANTY. I THEN CALLED MY INSURANCE COMPANY. AS A NOTE, THE HONDA DEALERSHIP PARTS DEPT SAID THE BACK WINDOW WAS BACK-ORDERED AND NO ETA AS TO WHEN A BACK WINDOW WOULD OR COULD BE SHIPPED. NOW, I AM DEALING WITH

WHILE DRIVING ON THE THROUGHWAY I HEARD POPPING NOISE WHEN I HIT A BUMP, THEN GETS WORSE AND LOST MY RADIO SOUNDS AND CONTROLS ON MY INFOTAINMENT. I LOST MY SPEEDOMETER AND MY INFOTAINMENT SYSTEM COMPLETELY OFF THEN RESTARTS SEVERAL TIMES SAYING LOST NETWORK CONNECTION UNTIL IT COMPLETELY TURNED OFF. I CANNOT TURN IT ON BY PUSHING THE POWER BUTTON. I WENT TO MY DEALERSHIP AND COMPLAINT ABOUT THE POPPING NOISE BUT THEY COULD NOT REPLICATE IT UNTIL IT GOT WORSE. MY SPEEDOMETER WAS BLANK WHILE DRIVING. I STARTED HAVING THIS ISSUE AFTER TWO WEEKS ON PICKING UP THE CAR BRAND NEW.I THINK THIS IS A SAFETY CONCERN THAT HONDA DOES NOT WANT TO FIX OR HAVE A FIX!

MY VEHICLE IS AUTOMATICALLY BRAKING AT HIGH SPEEDS FOR NO REASON.IVE TRAVELERS AT OVER 50 MPH ON HIGHWAYS AND IT JUST SUDDENLY SLAMS ON THE BRAKES WHERE I'VE ALMOST BEEN REAR ENDED A FEW TIMES. IT'S BEEN IN THE DEALERSHIP AND THEY KEEP CLAIMING NOTHING IS WRONG.

The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed the contact noticed the rearview camera was showing a blank screen and would sporadically on its own. This disables the rearview camera and most other electronic systems in the vehicle. The contact stated the failure occurred several times. The contact took the vehicle to a local dealer where they informed the contact of a recall on the vehicle NHTSA campaign number: 20V439000 (back over prevention, electrical system) and performed the recall repair for the failure but that did not fix the failure. The contact took the vehicle to multiple dealers to have it inspected but could not diagnose the cause of the failure. The connectors and wiring are so sub-par that even the small amount of pressure on them caused by routine on-road driving is enough to cause them to disconnect the entire Infotainment system. In short, the vehicle cannot currently be repaired by any Honda dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 12,500 when the problem initially began. The vehicle currently has 27,000 miles. The infotainment system failure violates 2 Federal Motor Vehicle Safety Standards, FMVSS numbers 101 "Control and Displays" and 111 "Rearview Mirrors". Based on the information the contact has seen and learned from various Honda dealers, The Honda Motor Company is aware of this design flaw, as it has affected thousands of their vehicles. The Honda Pilot and the Honda Odyssey are the primary vehicles affected, but multiple other vehicles have also been affected. This can be easily supported by a simple search of the Internet. This failure is extremely dangerous. It has the very real potential to cause injury and death and needs to be corrected as soon as possible.

SPEEDOMETER AND CONTROL HEAD COMPLETLY BLANK-- DEAD

OUR 2019 HONDA PILOT HAS ELECTRICAL ISSUES WHICH STARTED AROUND 11K MILES, THE DASH LIGHTS WILL GO OUT, CRACKLING NOISES COME FROM THE SPEAKERS, THE BACKUP CAMERA'S GO OUT, RADIO QUITS WORKING, PHONE SYSTEM WILL NOT WORK, INABILITY TO TURN ON OR OFF SAFETY FEATURES. AT TIMES ON CURVES THE VEHICLE WILL THINK A CAR COMING TOWARDS US IS HEADING INTO OUR CAR AND WILL APPLY THE BRAKES STRONGLY. WE ARE AFRAID THE LIGHTS OR BRAKING SYSTEM WILL NEXT BE AFFECTED BASED ON OTHER COMPLAINTS WE HAVE READ ABOUT BY OTHER OWNERS. HONDA ADMITS THEY HAVE NO FIX FOR THIS PROBLEM AND SAY THE ENGINEERS ARE WORKING ON IT. YET THEY CONTINUE TO SELL NEW CARS TO CONSUMERS KNOWING FULL WELL THE PILOTS HAVE ELECTRICAL ISSUES WHICH COULD LEAD TO UN-SAFE DRIVING CONDITIONS OR ACCIDENTS. ASKED THEM TO BUY BACK THE CAR WHICH THEY REFUSED TO DO AS THEY SAID "THE CAR IS STILL DRIVE ABLE". I AM AFRAID TO HAVE MY WIFE DRIVE THE CAR. I AM PURSUING OTHER MEANS OF TAKING ACTION AGAINST HONDA.

THE ISSUE STARTED WITH CRACKING/POPPING IN THE SPEAKERS. WE THEN GET A WARNING SAYING "CHECK TUNER" AND THEN THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE STEERING WHEEL SHUTDOWN. WE LOSE ALL SAFETY INFORMATION PROVIDED BY THE INFOTAINMENT SYSTEM AS WELL AS THE SPEEDOMETER. THIS HAPPENS FREQUENTLY DURING DRIVING AND MEANS WE HAVE NO WAY OF TELLING HOW FAST WE ARE GOING. USUALLY THE SYSTEM STARTS BACK UP. HOWEVER, ON THREE SEPARATE OCCASIONS THE INFOTAINMENT SYSTEM HAS NOT RESTARTED EVEN WHEN THE CAR WAS SHUT DOWN. ON THE MOST RECENT OCCASION BOTH THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE DASH HAVE NOT RETURNED EVEN WHEN THE CAR IS RESTARTED. I CANNOT GET THE CAR TO THE DEALERSHIP RIGHT AWAY AND CURRENTLY HAVE NO WAY TO TELL WHAT SPEED I AM GOING AS THE SPEEDOMETER LOCATED IN THE DASH DISPLAY IS OUT. THIS ISSUE HAS OCCURRED IN ALL DIFFERENT SITUATIONS. IT HAS OCCURRED WITH OUR CAR ON THE HIGHWAY, CITY STREETS, AND PARKED. IT HAS EVEN OCCURRED WHILE BACKING UP. THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY IS IT DISTRACTING DRIVING WITHOUT SPEEDOMETER IS DANGEROUS.

CLICKING NOISING WHEN IN REVERSE OR TURNING AND ALSO STALLS BETWEEN 40AND 50 MPH TRANSMISSION HAS HARD TIME SHIFTING ALSO SENSITIVE BREAKING SYSTEM ALWAYS BREAKING LIGHTS COMES ON OR IT WILL SUDDENLY BREAK BY ITSELF.ALL THIS WHILE CAR IS IN MOTION

BRAKES ARE RIDICULOUSLY SLOW. BRAKE RESPONSE TIME IS VERY SLOW EVEN THOUGH SPEED IS WITHIN 30 MILES PER HOUR OR LESS. YOU LITERALLY HAVE TO PUSH PADDLE COMPLETELY DOWN TO THE FLOOR AND EVEN AFTER THAT IT WON'T STOP IMMEDIATELY. CAR STOPS VERY SLOW. SO CONSIDERING SITUATION (DRIVING IN STREET AND CHILD POPS UP IN FRONT OF CAR) IF YOU HAVE TO STOP SUDDENLY YOU NOT GONNA MAKE IT UNLESS YOU USE EMERGENCY BRAKE OF THE CAR. HONDA MUST FIX THE ISSUE OTHERWISE SOMEONE WILL LOSE LIFE FOR SURE. ALSO, WEIRDLY CAR MOVED FORWARD LITTLE BIT WHEN I JUST PUSHED START BUTTON TO START THE CAR EVEN AFTER BRAKE PADDLE WAS PUSHED DOWN POSITION AND TOUCHING GAS PADDLE AT ALL. I WAS BIT SURPRISED AND THANKFULLY IT WAS IN PARKING LOT SO DIDN'T HIT ANYONE. I AM GOING HONDA DEALERSHIP TO CHECK WITH THEM IF THEY CAN CHECK AND DO SOMETHING TO MAKE BRAKE MORE RESPONSIVE AND TIGHT. THIS IS JUST SECOND DAY OF CAR AND THIS CRAP HAPPENING. I AM BIT SCARED, DISAPPOINTED AND FRUSTRATED.

1ST PROBLEM...VIDEO DISPLAY WORKED ONLY INTERMITTENTLY. 1ST VISIT, WOLFCHASE HONDA UPDATED SOFTWARE, PROBLEM CONTINUED. 2ND VISIT THEY REPLACED VIDEO UNIT. 2ND PROBLEM...SPEAKERS STARTED MAKING CRACKLING NOISE. WENT ON THEIR SITE TO MAKE APPT AND RECEIVED A NOTICE THAT OT A RECALL NOTICE ABOUT ELECTRICAL ISSUE (OR A FLEET CAMPAIGN NOT SURE WHICH). THEY UPDATED SOFTWARE ON THAT 3RD VISIT. SPEAKER PROBLEM WORSENED AFTER THAT VISIT AND SPEEDOMETER DISPLAY AND VIDEO (STEREO SYSTEM, NAVIGATION ETC) WOULD BLANK OUT WHILE DRIVING. SYSTEM WOULD GENERALLY RESET BUT ONLY AFTER 30 SECONDS OF NON VISIBILITY TO MY SPEED, CRUISE CONTROL STATUS ETC.. TOOK IT BACK FOR 4TH VISIT. THEY STATED THEY FOUND AN ISSUE WITH TAILGATE SENSOR. PICKED IT UP ON FRIDAY OCT 4TH AND IT STARTED MAKING THE CRACKLING NOISE IN THE SPEAKERS AGAIN YESTERDAY, OCT 5TH. LAST TIME, IT EVENTUALLY GOT WORSE UNTIL SPEEDOMETER STOPPED WORKING. PLAN TO MAKE ANOTHER APPT (MY 5TH) THIS WEEK. CRACLKING NOISE OCCURS WHEN STOPPED, WHEN DRIVING, WHEN VEHICLE IS TURNED OFF (AFTER BEING ON). VIDEO AND SPEEDOMETER DISPLAY STOP WORKING WHEN DRIVING.

PURCHASED 2019 HONDA PILOT ELITE IN FEBRUARY 2019. NOTICED A POPPING SOUND WHILE DRIVING IT HOME THAT SOUNDED LIKE SAND OR ROCKS SLIGHTLY AMPLIFIED HITTING THE WINDSHIELD INTERMITTENTLY. THIS HAS CONTINUED AND OVER THE NEXT FEW MONTHS IT BECAME APPARENT THE SOUND WAS NOT ACTUALLY FROM THE WINDSHIELD BUT ASSOCIATED WITH THE SPEAKERS/ELECTRICAL SYSTEM. IN AUGUST A LOUD CRACKLING SOUND INTERRUPTING THE SATELLITE RADIO STARTED HAPPENING INTERMITTENTLY FOLLOWING PERIODS OF THE ORIGINAL POPPING SOUNDS. BY OCTOBER, THAT LOUD POP HAS BEEN FOLLOWED BY A COMPLETE BLACKOUT OF THE SYSTEM SCREEN (BOTH) INCLUDING THE SPEED, ETC. FOLLOWED AFTER 30 SECONDS - A MINUTE BY THE SYSTEM RESTARTED. PRIOR TO THAT THERE WERE SEVERAL CASES OF APPLE CAR PLAY SHUTTING DOWN DURING PHONE CALLS THAT MAY HAVE BEEN ALSO ASSOCIATED WITH THIS PROBLEM WITHOUT A COMPLETE SHUTDOWN. I HAVE 27,000+ MILES AS OF 10/15/19, DRIVE A LOT AND NO DEALER CLOSE BY AND ALSO DEPEND DAILY ON HAVING THE VEHICLE. CONTACTED THE DEALER CAR WAS PURCHASED FROM THIS WEEK AND THEY ADMITTED HAVING A PILOT IN THE SHOP NOW WITH SIMILAR SYMPTOMS THAT THEY HAD NOT BEEN ABLE TO DIAGNOSE OR FIX YET. SUGGESTED I MAKE AN APPOINTMENT AND LEAVE IT WITHOUT THEM KNOW HOW LONG IT MIGHT BE. AGREED I WOULD CALL BACK AND SEE WHAT THEY WERE ABLE TO DO ON THE PILOT THEY ALREADY HAD IN THEIR SHOP. HAVE SINCE THEM FOUND NUMEROUS SIMILAR REPORTS WITH 2019 PILOTS ON THIS SITE AND OTHERS WITH ALL REPORTING HONDA NOT ADMITTING TO A SYSTEMIC PROBLEM AND ALSO NO PERMANENT REPAIRS. PROBLEMS HAVE ALWAYS OCCURRED WHILE DRIVING ON INTERSTATE HIGHWAYS AT FULL SPEED. OTHERS HAVE REPORTED BACKUP CAMERAS GOING OUT BUT I HAVE NOT HAD THE PROBLEM EXCEPT WHEN DRIVING AT FULL SPEED BUT EXPECT THAT BACKUP CAMERA WOULD HAVE ALSO BEEN OUT HAD I BEEN STOPPED AT THE TIME OF THE PROBLEM. I THINK HONDA SENSING SAFETY FEATURES NOT AFFECTED.

I PURCHASED THE VEHICLE ON AUGUST 10, 2019. WITHIN 2 WEEKS THE RADIO BEGAN MAKING A POPPING AND CRACKING SOUND THAT SOUNDED LIKE ROCKS HITTING THE WINDSHIELD. THIS SOUND HAPPENS DAILY WHEN I DRIVE THE VEHICLE. ABOUT ONE WEEK AFTER THIS HAPPENED, THE DVD PLAYER WOULD STOP WORKING AND THE SOUND FROM THE RADIO WOULD BEGIN TO COMPLETELY GO OUT. IT WOULD COME BACK ON EVENTUALLY, SOMETIMES AS MUCH AS 30 - 45 MINUTES LATER. AFTER ABOUT TWO WEEKS, THESE PROBLEMS CONTINUED AND THE SCREEN FOR NAVIGATION, ALONG WITH THE SPEEDOMETER SCREEN WOULD COMPLETELY GO BLACK WHILE THE VEHICLE WAS IN MOTION. IT RESTARTS AFTER ABOUT 10 - 20 SECONDS. IN TWO INSTANCES THE REAR BACKUP CAMERA HAS SHUT OFF WHILE I WAS BACKING UP AS WELL. I HAVE REPORTED THE ISSUE TO TWO DEALERSHIPS INCLUDING THE ONE WHERE I MADE THE PURCHASE. I AM SCHEDULED TO TAKE IT IN TO HAVE REPAIRS DONE TOMORROW.

VEHICLE COMPUTER SYSTEM CRASHES FREQUENTLY. ALL VOICE CONTROLS AND HANDS FREE APPLICATIONS STOP WORKING. COMPUTER SCREEN DOES NOT SHUT OFF EVEN WHEN VEHICLE IS TURNED OFF, LOCKED AND LEFT OVER NIGHT. NO AUDIO FROM ANY SOURCE. UNABLE TO MAKE OR RECEIVE PHONE CALLS. FRONT AND REAR PROXIMITY SAFETY SENSORS DON'T FUNCTION APPROPRIATELY. REAR VIEW SAFETY CAMERA STOPS WORKING. MANY FUNCTIONS WITHIN COMPUTER MENU BECOME INACCESSIBLE. THIS HAS HAPPENED APPROXIMATELY 14 TIMES WITHIN AN 11 MONTH PERIOD. HAPPENS WHEN DRIVING IN NORMAL CONDITIONS AND CAN HAPPEN AT ANY TIME OF DAY.

TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STABILITY ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OCEAN HONDA (8442 US-19, PORT RICHEY, FL 34668, (727) 312-0759) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT STATED SHORTLY AFTER, THE DVD PLAYER FAILED TO TURN OFF AND DRAINED THE BATTERY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE BATTERY WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V439000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) AND 20V440000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION). THE CONTACT STATED THAT THE DEALER REPAIRED THE VEHICLE. THE CONTACT STATED THAT THE SPEEDOMETER WAS INOPERABLE. THE CONTACT PERFORMED A HARD RESET AND RECONNECTED THE BATTERY AND THE SPEEDOMETER OPERATED AS DESIGNED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

AS I WAS SLOWLY PULLING INTO A PARKING SPACE, WITH MY FOOT COVERING THE BRAKE THE CAR RPMS SHOT UP AND IT SUDDENLY ACCELERATED SLAMMING INTO THE VEHICLE IN FRONT OF ME. I WAS STANDING AS HARD AS I COULD ON BRAKE AND IT WOULD NOT STOP THE CAR. THE CAR THAT WAS HIT HAD SOMEONE STANDING BEHIND IT LOADING HER GROCERIES, THE FORCE OF THE IMPACT CAUSED HER CAR TO HIT HER AND KNOCK HER TO THE GROUND.

THE TRANSMISSION HAS SLIPPED NOW TWICE WHILE DRIVING. ONCE ON THE HIGHWAY AND AGAIN YESTERDAY AFTER TURNING RIGHT ONTO A BUSY NARROW ROAD. THE NAVIGATION SYSTEM AND SCREEN DISPLAY HAS BLACKED OUT AND BECOME NON-FUNCTIONAL WHILE DRIVING AT LEAST 6-7 TIMES (NO RADIO, NAVIGATION, OR ANYTHING FUNCTIONS WHEN THIS OCCURS). THE CAR HAS HAD TO BE TURNED OFF IN ORDER RESET THE SCREEN AND FUNCTION AGAIN. IT IS NOT POSSIBLE TO TURN OFF THE CAR WHEN DRIVING ON A HIGHWAY OR NARROW COUNTRY ROAD. LASTLY, THE CAR HAS BREAKED UNNECESSARILY ON SEVERAL OCCASIONS DESPITE ADJUSTING THE SETTINGS TO NOT BE OVERLY SENSITIVE. ONCE IT CAME TO A COMPLETE STOP UNNECESSARILY, THANKFULLY NO ONE WAS BEHIND ME. IT HAS STARTED BREAKING UNNECESSARILY WHILE DRIVING ON A HIGHWAY AND ON A COUNTRY ROAD WHEN NO VEHICLES OR ANYTHING WERE AROUND. THESE SITUATIONS HAVE BEEN SCARY AND UNSETTLING.

THIS HAPPENS WHILE DRIVING THE INFOTAINMENT SYSTEM WILL FREQUENTLY FREEZE OR CRASH, DISABLING FEATURES INCLUDING THE NAVIGATION SYSTEM, RADIO AND REAR VIEW CAMERA. THE PROBLEM WILL CONTINUE TO CYCLE OVER AND OVER UNTIL YOU SHUT OFF THE CAR AND RESTART IT.

THE ISSUE IS RELATED TO THE HONDA INFOTAINMENT SYSTEM. AFTER ONLY 2000 MILES THE SYSTEM BEGAN HAVING ISSUES. WHILE THE DRIVER IS DRIVING, THE CENTER DISPLAY AND THE DISPLAY ON THE CONTROL PANEL WILL FREQUENTLY GO BLANK. WHEN THIS HAPPENS THE DRIVER IS UNABLE TO ACTIVATE OR DEACTIVATE SPECIFIC SAFETY CONTROLS INCLUDING LANE KEEP ASSIST, ADAPTIVE CRUISE CONTROL AND AUTOMATIC BRAKING. THE AUTOMATIC BRAKING WARNING IS ALSO LOST WHEN THE DISPLAY GOES OUT. THE DRIVER ALSO LOSES THE SPEEDOMETER. FROM THE CENTER DISPLAY, THE DRIVER IS UNABLE TO USE THE BACKUP CAMERA, THE RADIO, NAVIGATION AND THE ABILITY TO MAKE HANDS FREE PHONE CALLS.

THE HONDA PILOT'S DASHBOARD AND LCD TOUCH SCREEN WOULD RESTART RANDOMLY, FOR NO REASONS. THE ELECTRICAL SYSTEMS WOULD RESET (OR RESTART) SEVERAL TIMES A DAY WITHOUT LOGICAL REASONS. THE AMERICAN HONDA AUTOMOTIVE WAS NOT HELPFUL WHEN I INFORMED THEM OF THE ISSUE. THIS HAPPENS EVERYDAY, SEVERAL TIMES A DAY.

WHILE DRIVING THE CAR IN MOTION, THE INFOTAINMENT SYSTEM PERIODICALLY AND RANDOMLY WILL 'LOSE CONNECTION' AND BLACKOUT. WHEN THIS HAPPENS THE ENTIRE DASHBOARD BLACKS OUT AND THERE IS NO INFORMATION REGARDING EMERGENCY WARNINGS OR SPEEDOMETER FOR AT LEAST 10 SECONDS, SOMETIMES MORE. I HAVE NO IDEA OF HOW FAST I AM GOING OR IF THERE ARE ANY EMERGENCY WARNINGS. I HAVE TAKEN TO HENNESSY HONDA IN WOODSTOCK, GA FOUR TIMES AND THEY HAVE NOT FIXED THE PROBLEM. THERE IS ALSO RANDOM STATIC ON THE ENTIRE SYSTEM.

I HAD A HEAD ON COLLISION IN MY 2019 HONDA PILOT ON A CITY STREET AT ABOUT 25-30MPH AUGUST 29, 2019. THE SENSOR WAS TRIGGERED AND THE AIRBAG SYSTEM "ATTEMPTED" TO INFLATE. MY HEAD SMASHED INTO THE STEERING WHEEL AND THE AIRBAG SYSTEM NEVER PROPERLY INFLATED. I JUST KEPT HEARING A SOUND LIKE IT WAS TRYING TO INFLATE BUT HAD A HOLE IN IT OR SOMETHING. THE MEDIC SAID THAT IF MY AIRBAG INFLATED PROPERLY, IT WOULD HAVE BEEN LIKE A PUNCH IN THE FACE AND BLOWN ME BACK. INSTEAD, MY HEAD SLAMMED THE WHEEL AND THE BAG NEVER GOT INFLATED NEAR CAPACITY. I CALLED HONDA AND REPORTED THE INCIDENT I WAS GIVEN HONDA CASE # 09867010. I WAS THEN CALLED A FEW DAYS LATER BY ADRIAN FROM AMERICAN HONDA WHO TOLD ME THERE WAS NO WAY THE AIRBAG FAILED, AND THAT IF IT DID, I HAD TO LET INSURANCE TELL HONDA AND I WAS TO TELL NO ONE ELSE. HE THEN TOLD ME Y MEMORY HAD TO BE WRONG AND IF I SAID OTHERWISE, I WAS A LIAR. I REPORTED THIS SO THAT NO ONE ELSE WOULD ENCOUNTER THIS SAFETY ISSUE AND HONDA WOULD HANDLE IT, BUT IT SEEMS THEY ARE DENYING THE POSSIBILITY. I HAD THE BODY SHOP SAVE THE AIRBAG AND RELATED COMPONENTS FOR POSSIBLE INSPECTION. THE INSURANCE COMPANY SAID THEY DID NOT CARE TO LOOK INTO THE MATTER AND THAT I SHOULD CONTACT HONDA OR AN ATTORNEY MYSELF IF I FELT SOMETHING FAILED.

Electronic system goes blank while driving; popping noise from speakers is distracting

WITHIN ONE WEEK OF PURCHASE, I RETURNED TO DEALER - GPS UNIT SENDS ME DIRECTIONS AND DISTANCES FAR LONGER THAN ANY OTHER GPS - DEALER SPENT AN ENTIRE RAY UOLOADING/DOWNLOADING/UPDATING - STILL SENDS ME MUCH LONGER DISTANCE AND TIME DIRECTIONS. I AM ON ROAD FOR MY WORK. THIS HAS ME NOT BE ABLE TO USE THE GPS THAT IS THE REASON I "BOUGHT" A HIGHER TRIM LEVEL - USELESS! LONGER DISTANCE ADDS TO MY FUEL BILL, ADDS DETRIMENTAL IMPACT TO CARBON FOOTPRINT AND ENVIRONMENT, IMPACTS MY SCHEDULE FOR WORK AND TRAVEL - IMMENSELY. **CRUISE CONTROL** - DANGEROUS AND PUTS ME AT RISK FOR EVEN SPEEDING TICKETS. CAR CRUISES UP TO TEN MILES "FASTER" THAN THE SETTINGS I HAVE IT ON SPORADICALLY. ALSO - AT TIMES, AS THE CAR CUISES ON ITS' OWN, HIGHER THAN THE SET SPEED TO CONTROL CAR AT... THE SPEED SET - ALSO "ELEVATES" WITH THE CAR SPEED ELEVATING OUT OF CONTROL! THIS CAR IS RISKING MY LIFE AND WELL BEING. CONTRATY TO NHTSB ARTICLE ON HOW CARS ARE SAFER.... NO - THEY ARE PUTTING LIVES AT RISK AND DRIVERS AT MERCY OF HIGHER EXPENSE AND LOSS OF TIME IN SCHEDULES FOR DEALERS TO INVESTIGATE AND STILL HAVE CAR WITH ISSUES. - HONDA-LINK HAS BEEN USELESS WHE-N I HAVE BEEN STRANDED WITH WARNINGS BLARING ON SCREEN OF MY NEW AS OF 8-5-19 CAR! THIS IS MY 3RD HONDA PILOT - MOST UNSAFE CAR I HAVE EVER OWNED AND FAR FROM THE PEACE OF MIND, MY OTHER HONDA'S HAVE GIVEN ME. I HAVE VIDEOS I CAN SHARE WHEN SOMEONE REACHES BACK OUT TO ME. I NEED HELP - DEALERS AND MYSELF ARE CAUGHT IN HONDA ISSUES THAT HONDA WON'T ACKNOWEDGE OR MAKE RIGHT FOR ME AS A CONSUMER. THIS IS A BRAND NEW CAR I HAVE ALREADY LOST TIME, MONEY, BUSINESS WHILE BEING CAUGHT IN THE MIDDLE OF THIS COMMUNDRUM UNFAIRLY. THERE IS A CLASS ACTION SUIT OUT AGAINST HONDA - WHY ARE ANY OF US CONSUMERS HAVING TO ENDURE SO MUCH STRESS AND LOSS AND LIFE RISK, BECAUSE HONDA IS BECOMING LIKE TOO MUCH OF CORPORATE AMERICA?

DRIVERS SIDE MIRROR SHAKES WHILE DRIVING. CENTER CONTROL STOPPED WORKING COMPLETELY. LOUD SOUND WILL COME OVER ON THE RADIO AND THEN ALL SYSTEMS STOP WORKING. BACK UP CAMERA DOES NOT WORK, RADIO DOES NOT WORK. VEHICLE IS TURNED OFF BUT THE CENTER CONTROL SCREEN IS FROZEN ON AND WILL NOT TURN OFF. WHEN ON THE BLUETOOTH, RECIPIENT CALLER CANNOT HEAR PERSON INITIATING THE CALL.

RANDOMLY THE CENTER COUNSEL DISPLAY WILL GO BLANK AS WELL AS THE DRIVER'S SIDE DISPLAY WHICH CONTAINS THE SPEEDOMETER. ALSO FAILING AT THE SAME TIME IS THE DVD PLAYER. WE ALSO EXPERIENCE A 'POPPING' NOISE THROUGH THE SPEAKERS, EVEN WITH AUDIO SYSTEM TURNED OFF. THIS USUALLY IS WHAT HAPPENS FIRST, THEN ERROR MESSAGES (FOR EXAMPLE: 'RADIO UNAVAILABLE', 'NO AUDIO CONNECTION FOR FM', 'NETWORK COMMUNICATION LOST', 'CHECK TUNER'), THEN SCREEN GOES BLANK. WHEN THIS HAPPENS WHILE THE DRIVER IS DRIVING, THEY ARE UNABLE TO ACTIVATE OR DEACTIVATE SPECIFIC SAFETY CONTROLS INCLUDING LANE KEEP ASSIST, CRUISE CONTROL, AUTOMATIC BRAKING ETC. THE AUTOMATIC BRAKING WARNING IS ALSO LOST WHEN THE DISPLAY GOES OUT, AS WELL AS THE SPEEDOMETER. WHEN THIS HAPPENS , BOTH DISPLAY SCREENS TURN OFF AND GO BLACK, WHICH ARE HUGE SAFETY CONCERNS. FROM THE CENTER DISPLAY, WE LOSE THE BACK UP CAMERA, RADIO, NAVIGATION, DVD PLAYER AND ABILITY TO MAKE HANDS FREE PHONE CALLS AMONG OTHER THINGS. THIS CAN OCCUR DAILY, EVERY TIME THE CAR IS DRIVEN, OR SPORATIC AND NOT HAPPEN FOR A FEW DAYS AT A TIME. CAR WAS PURCHASED BRAND NEW IN APRIL 2019. PROBLEM BEGAN IN THE BEGINNING OF AUGUST 2019, EXACT DATE UNKNOWN. PROBLEMS OCCUR WHILE THE CAR IS IN MOTION OR STATIONARY, CITY STREETS, HIGHWAY AND AT ANY SPEED AND ANY TIME.

TOOK POSSESSION OF THE VEHICLE 5 DAYS PRIORS WITH 3 MILES ON THE ODOMETER. SITTING AT A STOPLIGHT AWAITING A GREEN LIGHT AND WAS NOT ABLE TO BLOW THE HORN TO ALERT ANOTHER VEHICLE THE LIGHT HAD CHANGED. AFTER PULLING OVER INTO A NEARBY PARKING LOT I TRIED PUSHING ALL AREAS OF THE CENTER STEERING WHEEL AREA DESIGNATED FOR THE HORN. NO SOUND. TOOK THE VEHICLE TO A LOCAL HONDA DEALERSHIP. TECHNICIAN CHECKED FOR A FUSE ISSUE; FOUND NOT TO BE A FUSE ISSUE. AM AWAITING RESULTS OF A DETAILED INSPECTION OF THE VEHICLE.

HONDA INFOTAINMENT ISSUE: PURCHASED A NEW 2019 PILOT (TOURING) WITH 22 MILES ON IT ON 22 JULY 2019. ON 26 JULY 2019 WHILE DRIVING ON I-10 FROM PHOENIX THE AUDIO QUIT AND THE SCREEN WENT BLANK. ONCE WE STOPPED AND USED REVERSE DISCOVERED THERE WAS NO BACK UP CAMERA AND THE SCREEN WOULD NOT TURN OFF WHEN THE CAR WAS TURNED OFF.TOOK TO DEALER, THEY "FIXED" IT. ON 5 AUG 2019 SAME PROBLEM REOCCURRED. TOOK TO THE DEALER AND THEY FIXED IT AGAIN. FROM 5 AUG TO TODAY (11 AUG) THE SYSTEM HAS OPERATED LIKE IT SHOULD. I DID HAVE THE ABILITY TO SEE WHAT SPEED I WAS GOING AND OTHER GAUGES WORKED. I HAVE READ NUMEROUS REPORTS THAT EVEN THOSE FEATURES WENT BLANK FOR OTHERS.DRIVING FROM TUCSON AZ TO SAN DIEGO, CA TOMORROW AND I AM VERY CONCERNED ABOUT THIS DEFECT HAPPENING WHILE IN THE MIDDLE OF NOWHERE ON I-8! THERE IS NO EXCUSE FOR AN AUTO MANUFACTURER TO NOT LET PEOPLE KNOW WHAT THE STATUS OF A FIX IS AND WHEN TO EXPECT A RESOLUTION TO THE PROBLEM. I HAVE READ NUMEROUS ARTICLES AND EXPERIENCED IT MYSELF, THE DEALERS ACT LIKE THEY HAVE NOT HEARD OF THIS ISSUE. HOW COULD PEOPLE INVOLVED ON THE CAR BUSINESS NOT KNOW OF MAJOR PROBLEM THAT 1000S OF PEOPLE ARE HAVING, IT IS LIKE THE HONDA CORP PASSED THE WORD TO PLAY DUMB. I TRULY LIKE THE HONDA PILOT, TRADED IN A 2016 EXL FOR THIS NEW CAR. WOULD REALLY LIKE FOR THE CAR TO PREFORM AS ADVERTISED FOR MY (FAMILY) COMFORT AND SAFETY. SAFETY BEING THE MAIN CONCERN HERE.

OUR "NETWORK" COMPONENTS WERE NOT WORKING. AT HIGH SPEEDS, THE ADAPTIVE CRUISE CONTROL WOULD NOT BRAKE PROPERLY AND COULD HAVE CAUSED AN ACCIDENT. THE "BRAKE" SENSOR IS NOT WORKING PROPERLY. UPON TAKING TO DEALER FOR SERVICE, SERVICE TECHNICIAN SAID THAT THIS "NETWORK" ISSUE HAS OCCURRED ON OTHER CARS. STRONGLY RECOMMEND AN IMMEDIATE INQUIRY TO THIS ISSUE AS IT AFFECTS THE SAFETY FEATURES TOUTED BY THE CAR MANUFACTURER, HONDA. THE SOLUTION IS TO RECONNECT THE NETWORK COMPONENTS, THIS HAS STILL NOT RESOLVED OUR ISSUE.

TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT THE INSTRUMENT PANEL INTERMITTENTLY STOPPED ILLUMINATING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE REAR CAMERA DISPLAY PANEL TURNED OFF AND ON CAUSING A VISIBILITY HAZARD WHILE REVERSING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GARDENA HONDA LOCATED AT 15541 S WESTERN AVE, GARDENA, CA 90249 AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V440000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

Hi I am owner off 2019 Honda pilot elite model with 9speed transmission since I got delivery off my brand new Honda pilot I noticed my transmission do not shift normally it’s make stuck noice and feel like hunting for right gear ,and its shake when shift to gear I take it to dealer where I buy they check and told me it’s 9 speed transmission act like that now when my warranty expired it’s shake lot when shift

PURCHASED THE NEW 2019 HONDA PILOT ELITE AT AROUND 3,000 MILES. WHILE DRIVING AROUND 25-30 MILES PER HOUR SPEED ON PAVED ROADS, SOMETIMES NOT ALL THE TIME. THE CAR DOWNSHIFTING AND STALLING FOR A FEW SECONDS BEFORE BEING ABLE TO ACCELERATE AGAIN. THIS HAPPEN WHILE DRIVING ON A NICE SUNNY DAY WITH NO LOOSE GRAVEL OR RAIN, IN A 4 WAY INTERSECTION MAKING A LEFT TURN ON GREEN WHICH MADE THE CAR STALLED AND WASN'T ABLE TO ACCELERATE FOR A GOOD 1 TO 2 SECOND. GOOD THING THERE WASN'T ANY OTHER VEHICLE THAT IS NEAR BY. THIS CAN CAUSE AN ACCIDENT AND BODY INJURY! THIS HAPPEN DURING TURNS AND STRAIGHT DRIVING. I'VE DISCUSS THIS EVERY TIME I GO AND GET THE CAR MAINTENANCE AT THE HONDA DEALERSHIP BUT THEY CANNOT DUPLICATE THE PROBLEM I'VE HAD ENCOUNTER. THE CAR AS OF NOW HAS 15,651 MILES AND DOWNSHIFTING AND STALLING COMES AND GOES WHENEVER IT WANTS TO ITS NOT CONTESTANT. FOR A NEW CAR OVER $50K PLUS NOT INCLUDING TAXES, ITS EXTREMELY DANGEROUS TO ME AND ANYONE WHO IS DRIVING OR PEDESTRIAN WALKING NEAR BY!

WHILE DRIVING MY 2019 HONDA PILOT AT 25MPH OR 60MPH, WITHOUT WARNING IN THE SPEEDOMETER AREA EMERGENCY MESSAGES BEGAN FLASHING: POWER STEERING, TRANSMISSION, LANE MITIGATION, BRAKES, CRUISE CONTROL, ENGINE, ETC. WITH A MESSAGE THAT SAYS STOP THE VEHICLE AND CALL THE DEALER. THEIR INSTRUCTION IS TO HOLD THE STOP/START BUTTON DOWN,UNTIL THE CAR STOPS AND THEN START THE VEHICLE,IF YOU CAN, AND HEAD FOR THE DEALERSHIP. THE PROBLEM IS THE MESSAGE CONTINUES WHILE YOU CONTINUE DRIVING. THE TRANSMISSION DOES NOT SHIFT PROPERLY, AND THE STEERING FEELS LESS RESPONSIVE. BY THE WAY YOU CANNOT USE THE REAR HATCH TO GET IN OR OUT OF THE VEHICLE. I WILL BE TAKING IT IN TO THE DEALERSHIP FOR THE SECOND TIME IN TWO WEEKS FOR THE SAME PROBLEM. NO EFFECTIVE REPAIR. I LIVE IN NORTH DAKOTA AND MY DEALERSHIP IS 130 MILES ONE WAY. MY WIFE IS NOW AFRAID TO DRIVE THE CAR. CAN YOU HELP ME. I BOUGHT THE CAR NEW.

APPLE CAR PLAY DOESN'T WORK WITH THE VEHICLE. WHEN ON THE PHONE, YOU CAN HEAR THE OTHER PERSON, THEY CAN'T HEAR YOU. SOMETIMES THERE IS A SCREECHING NOISE THAT THE OTHER PERSON HEARS. STEERING CONTROLS WON'T CHANGE THE RADIO STATION AT TIMES.

THERE ARE SEVERAL ISSUES AND THEY HAVE HAPPENED MANY TIMES - ALL RELATED TO ELECTRICAL SYSTEM, SPEEDOMETER AND INFOTAINMENT DEFECTS. THE INFOTAINMENT AND DASH DISPLAY INCLUDING THE SPEEDOMETER SHUT OFF WHILE DRIVING. THIS INCLUDES THE SPEEDOMETER, ALL SAFETY FEATURES, CRUISE CONTROL SHUTTING OFF WHILE DRIVING. ALSO THE AUDIO WILL COMPLETELY SHUT OFF WHILE DRIVING AND I WILL HAVE NO AUDIO FOR HOURS AT A TIME. ALSO THERE ARE POPS AND CRACKLES OUT OF THE SPEAKERS EVERY TIME I DRIVE THE VEHICLE. I HAVE DETAILED DOCUMENTATION FOR THESE ISSUES INCLUDING VIDEOS OF THE ISSUES HAPPENING WHILE DRIVING. DEALERSHIP HAS ATTEMPTED TO REPAIR SEVERAL TIMES AND THE ISSUES GET WORSE, NOT BETTER.

PURCHASED PILOT ON APRIL 2019. STARTED HAVING PROBLEMS WITH THE INFOTAINMENT SYSTEM ON JUNE 2019 (MOVING AND STOPPED- CITY AND HIGHWAY). SYSTEM KEEPS SHUTTING DOWN, DISCONNECTING PHONE CALLS, PLAYS MUSIC AS IF LOOSES CONNECTION (FM, AM AND SAT). THE LATEST ISSUE IS THAT IT SHUTS DOWN COMPLETELY AND TURNS BLACK DISPLAYING "NO NETWORK CONNECTION". THIS ISSUES ARE DISTRACTING AND MAKE THIS VEHICLE UNSAFE UNTIL FIXED. AS WE APPROACH THE FORTH APPOINTMENT TO FIX THE PROBLEM HONDA ADVISED ME THAT THE EARLIEST THE REPLACEMENT PARTS WILL BE IN IS DECEMBER 11. MEANWHILE I HAVE AN EXPENSIVE DRIVEWAY ORNAMENT BECAUSE I REFUSE TO LET MY FAMILY TRAVEL IN THAT CAR.

CENTER DISPLAY AND DASHBOARD DISPLAY GO BLANK WHILE DRIVING. IT RESTARTS AFTER SOME TIME. THE CENTER DISPLAY SOMETIMES FLICKERS, SOMETIMES IT MAKES A POPPING NOISE. YOU GET A MESSAGE NETWORK CONNECTION LOST BEFORE THE WHOLE SEQUENCE OF EVENTS START. IT IS A BRAND NEW VEHICLE AND NO ONE IS TAKING OWNERSHIP. THE SCARY THING IS YOU ARE DRIVING ON THE ROAD AND THIS HAPPENS ALL OF A SUDDEN. YOU ARE FORCED TO MOVE OVER TO THE RIGHT LANE AND I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES. AM HOPING HONDA CAN TAKE OWNERSHIP AND FIX THE ISSUE. IN ALL INSTANCES, I WAS DRIVING ON THE HIGHWAY AT AROUND 60MPH.

TAKATA RECALL- AIR CONDITIONING IS LUKEWARM. IT'S NOT PRODUCING COLD AIR.

WHEN DRIVING ON SOME RURAL ROADS WHERE LINE IS CLEARLY PRESENT IN ROAD MY CAR AUTOMATICALLY APPLIES BRAKES AS CRASH AVOIDANCE WHEN ONCOMING CAR IS COMING THAT IS CLEARLY IN ITS OWN LANE. THIS HAS HAPPENED MULTIPLE TIMES AND HONDA WAS NOTIFIED AND DOES NOT SEEM CONCERNED ABOUT THIS SAFETY ISSUE BUT IS AWARE THAT IT HAPPENS.

AUTOMATIC BRAKING (COLLISION) MITIGATION ACTIVATES ERRONEOUSLY. UPON SLIGHT RIGHT CURVE IN ROAD, DETECTS OPPOSING TRAFFIC AS COLLISION. APPLIES BRAKES. EVEN UPON SETTING SYSTEM TO LEAST SENSITIVE, STILL EXHIBITS CONDITION. CONTINUES TO OCCUR MULTIPLE TIMES PER WEEK.

I BOUGHT MY 2019 HONDA PILOT EX-L WITHOUT NAV AND RES TODAY (24MAY2019). I DROVE IT 40 MILES HOME WITH NO ISSUES. MY WIFE JUST TOOK IT FOR A DRIVE AROUND THE BLOCK APPROXIMATELY 1 MILE AND THE INFOTAINMENT SYSTEM STOPPED WORKING AND THE SCREEN JUST HAD THE HONDA LOGO ON IT WHILE SHE WAS DRIVING IT. THE CAR IS BRAND NEW WITH 82 MILES ON IT AND THE INFOTAINMENT SYSTEM JUST STOPPED WORKING. I TURNED OFF THE CAR, LOCKED, UNLOCKED AND RESTARTED WITH AS SUGGESTED BY OTHER OWNERS WITH THE SAME ISSUE AND IT IS STILL NOT WORKING. THIS IS A MAJOR SAFETY ISSUE AS IT CAUSES THE DRIVER TO BECOME DISTRACTED WHILE DRIVING.

PURCHASED A 2019 PILOT ELITE IN FEBRUARY AND IN MAY ISSUES STARTED WITH A CRACKING NOISE THAT SEEMED TO COME FROM THE SPEAKERS. IT THEN BECAME ISSUES WITH THE INFOTAINMENT, SPEEDOMETER AND DVD PLAYER BLACKING OUT WHILE DRIVING. DEALERSHIP REPLACED A WIRING HARNESS, THIS FIXED THE ISSUE FOR A MONTH THEN IT ALL RETURNED. NEXT THEY REPAIRED SOME CONNECTORS, THIS FIX LASTED A COUPLE MONTHS WITH INTERMITTENT OCCASIONS OF BLACKOUT. NOW THE BLACKING OUT IS HAPPENING ALMOST DAILY AGAIN. THE DEALER IS NOW BEING TOLD TO REPLACE THE SPEEDOMETER CLUSTER WHICH IS BACK ORDERED FROM HONDA. ALL TOLD THIS VEHICLE HAS SPENT > 30 DAYS IN THE REPAIR SHOP TRYING TO FIX THE ISSUES. ISSUES HAPPEN AT CITY OR HIGHWAY SPEEDS AND LAST ANYWHERE FROM 10 SECONDS TO SEVERAL MINUTES AS IT ATTEMPTS TO RESTART ITSELF.

REAR BREAKS IS SELF ACTIVATING WHEN VEHICLE IS STATIONARY OR IN PARK OR AT STOP LIGHT AND WHEN YOU APPLY THE ACCELERATOR OR START TO DRIVE YOU CAN HEAR IT RELEASE WITH SOME NOISE IN THE REAR AND IT CONTINUES TO GRID THE PADS AS IF THE BREAK CALIPERS HAVE NOT FULLY RELEASED FROM THE REAR ROTORS. THE NOISE IS ALSO VERY NOTICEABLE AS THE VEHICLE MOVES AT A LOWER SPEED BELOW 25MPH.

THE RADIO IN THIS VEHICLE FREEZES, PRODUCES STATIC FEEDBACK AND ELECTRICAL FEEDBACK WHILE OPERATING THE TOUCHSCREEN. SOUND FROM THE SPEAKERS BECOMES DISTORTED AND LACKING POWER. ELECTRICAL SURGING CAN BE HEARD. THIS OCCURRED WITHIN THE FIRST 1000 MILES SINCE PURCHASED NEW. REAR HATCH ALIGNMENT WAS ALSO NOT INSTALLED PROPERLY FROM THE FACTORY AND REQUIRED A BODY SHOP TO ATTACH IT CORRECTLY. SEAT FABRIC MATERIAL WAS ALSO DEFECTIVE AND COMING APART.

WHEN APPLYING THE BRAKES, THE BRAKE PEDAL IS LOW/SOFT. ALSO, WHEN IN STOP-N-GO TRAFFIC AND APPLYING THE BRAKES, THE BRAKES PEDAL GOES LOWER AND I HAVE TO PRESS HARDER ON THE BRAKES. I TOOK MY CAR TO STEVENS CREEK HONDA IN CALIF AND THEY BLED MY BRAKES THIS HELPED A LITTLE BUT DID NOT SOLVE THE PROBLEM. I CALLED THE NEXT DAY TO HAVE MY BRAKES LOOKED AT AGAIN FOR THE SAME PROBLEM BUT THE SERVICE MANAGER SAID MY BRAKES WERE NORMAL. NOW, I AM GOING TO UPGRADE MY FRONT PADS WITH A NON-HONDA BRAKE PAD. I HOPE THIS WORKS AND DOES NOT VOID MY WARRANTY. HONDA USES LOW GRADE PADS I BELIEVE BECAUSE THE LOW BEAM HEADLIGHT ON THE EX-L USES A LOW WATT (LOW GRADE) LIGHT BULB MAKING DRIVING A NIGHT DANGEROUS SINCE IT IS HARD TO SEE. I HAD TO UPGRADE THE LOW BEAM BULBS FOR THE SAME REASON I HAVE TO UPGRADE THE PADS: SAFETY. PLEASE HELP. THE 2019 HONDA PILOT BRAKES ARE A KNOWN SAFETY PROBLEM. GO TO HTTPS://WWW.PILOTEERS.ORG/ AND READ THE COMPLAINTS ON THIS HONDA FORUM.

I PURCHASED BRAND NEW ELITE 2019 PILOT IN APRIL OF 2019. IMMEDIATELY AFTER PURCHASE I HAD HORRIBLE STATIC COMING THROUGH ALL SPEAKERS, AT TIMES VEHICLE WOULD NOT START, RANDOMLY THE VEHICLE WOULD SENSE A COLLISION EVEN WHEN I WAS ONLY ONE ON ROAD, WINDSHIELD WIPERS COME ON RANDOMLY AND OTHER ELECTRICAL ISSUES WOULD OCCUR, BRAKE LIGHT FLASHES RANDOMLY. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AT ALL. . I HAVE TAKEN IT IN THREE TIMES NOW AND EVERY TIME I AM TOLD THAT THERE IS NOTHING WRONG WITH THE VEHICLE. I HAVE BEEN ASKED TO TAKE VIDEOS OF IT WHEN IT OCCURS. THIS IS INSANE AS MY CELL PHONE IS DISABLED WHILE I AM DRIVING. SO, BASICALLY THEY ARE ASKING ME TO GET PHONE, ENABLE IT AND TAKE A VIDEO ALL WHILE I AM DRIVING WITH THE VEHICLE DOING ALL SORTS OF UNSAFE THINGS. I HAVE COME CLOSE TO BEING IN A NUMBER OF ACCIDENTS DUE TO THE RANDOM COLLISION BRAKING OCCURING. I REFUSE TO DRIVE THE VEHICLE ON THE FREEWAY AS I DO NOT FEEL SAFE AT ALL DRIVING IT. THIS HAS OCCURED ON THE FREEWAY, HIGHWAYS AND CITY STREETS. I ALWAYS DRIVE IN A LANE WHERE I CAN PULL TO THE SIDE IF SOMETHING OCCURS. I DID NOT PAY OVER 50,000 FOR A VEHICLE TO NOT FEEL SAFE DRIVING. I AM TIRED OF HONDA TELLING ME THAT THEY CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. BASICALLY IMPLYING THAT I AM CRAZY AND THIS DOES NOT OCCUR UNLESS I CAN GET A VIDEO OF IT WHEN IT IS HAPPENING. ALL SERVICES HAVE BEEN DONE AT THE MORGAN HILL, CA 95037 HONDA DEALERSHIP. I HAVE ALL PAPERWORK ON IT BUT IT IS CURRENTLY AT DEALERSHIP NOW AGAIN AND THE PAPERWORK DOCUMENTATION IS BEING ATTACHED AND THEY HAVE RECORDS IN THEIR FILES AS WELL. I DO NOT KNOW WHAT MY NEXT STEP IS IN GETTING HELP SINCE THE DEALERSHIP JUST SHARED THERE IS NOTHING THEY CAN DO FOR ME SINCE THEY DON'T HAVE A VIDEO AND OR WITNESS THESE ISSUES FIRSTHAND. CAR SERVICED ON 7/25/19, 4/13/20 AND 9/18/20 AT HONDA DEALERSHIP IN MORGAN HILL, CA

THE INFOTAINMENT FAILS ALMOST ON A DAILY BASIS WHICH MEANS THAT INTERIOR, ELECTRICAL FEATURES FAIL. EXAMPLES INCLUDE A BLACK OR GRAY SCREEN WHICH BLOCKS THE ABILITY TO SEE SPEED BEING DRIVEN, BLUETOOTH, RADIO, PHONE, NAVIGATION ALL FAIL WHICH CAUSES DRIVER TO TAKE EYES OFF ROAD TO ATTEMPT TO FIX OR DISCONNECT PHONE WHEN DRIVING. REPEATED ATTEMPTS TO FIX THE CAR BUT HONDA CONTINUES TO SAY (AFTER 9 MONTHS) THAT THIS IS A "SOFTWARE UPDATE" PROBLEM. THIS, ONLY AFTER MY 2ND REPAIR VISIT AND THEY HAD MY PILOT 8 DAYS AND REPLACED A DEFECTIVE PART WITH ANOTHER USED DEFECTIVE PART FROM ANOTHER PERSON'S CAR. HONDA IS KNOWINGLY PUTTING UNSAFE, DEFECTIVE CARS ON THE ROAD. PROBLEMS OCCUR WHEN DRIVING. SOME PHOTOS ARE ATTACHED. I HAVE MANY MORE PICS RANGING FROM MARCH 2019 THROUGH TODAY. PROBLEM FIRST REPORTED TO DEALERSHIP APRIL 2019. ONGOING WITH DEALERSHIP AND AMERICAN HONDA. I HAVE A FILE OVER 100 PAGES THICK OF COMMUNICATION ATTEMPTS WITH ZERO FIX. HONDA SHOULD BE REQUIRED TO STOP SELLING THESE CARS UNTIL THEY HAVE A FIX FOR THIS UNSAFE VEHICLE.

8 DAYS AFTER PURCHASE AND LESS THAN 200 MILES, THE REAR ENTERTAINMENT SCREEN STOPPED WORKING. THE DEALER KEPT THE VEHICLE FOR 7 DAYS AND REPLACED THE RES SCREEN. WHEN THE VEHICLE WAS RETURNED TO US, THE RES SCREEN IMMEDIATELY FAILED TO TURN ON. THIS IS A KNOWN ISSUE RELATED TO THE INFOTAINMENT SYSTEM AND THERE IS AN OPEN CLASS ACTION LAWSUIT. HONDA IS AWARE OF THE ISSUE AND HAS NO FIX, YET THEY ARE STILL SELLING DEFECTIVE VEHICLES.

I PURCHASED MY VEHICLE IN MARCH OF 2019, BY MAY MY DASH/RADIO WENT OUT. FIRST IT STARTED WHEN BLUETOOTH WAS CONNECTED, IT WOULD SOUND LIKE A CRACKING NOISE, LIKE STATIC. THIS IS ALL WHILE VEHICLE IS ON AND IN DRIVING MODE. IT WAS A SCARY SOUND LIKE THAT OF AN ELECTRICAL FIRE WAS GOING TO HAPPEN AT ANY SECOND. ULTIMATELY, BOTH DASH AND RADIO COMPLETELY SHUT OFF AND DIDN'T COME BACK ON. I TOOK IT IN TO THE DEALERSHIP, THEY KEPT MY CAR FOR ALMOST A MONTH AND FINALLY GAVE IT BACK AND STATED THAT THE WIRE HARNESS WAS LOOSE, OR NOT PROPERLY INSTALLED AND THEY HAD RE DONE IT PROPERLY. ALMOST 2 MONTHS LATER THE CRACKING NOISES STARTED AGAIN, AND WOULD SPONTANIOUSLY CUT OFF THE BLUETOOTH. THEN A FEW WEEKS LATER THE DASH WOULD RE START ( SHUT OFF AND THEN BACK ON) BLUETOOTH WOULD NOT CONNECT AND SAME NOISES ALL OVER AGAIN. NOW MY DASH TURNS ON SOMETIMES AND THE RADIO DOES NOT CONNECT AND IS A BLACK SCREEN. IT DOES TURN ON SOMETIMES, BUT THIS IS A NEW CAR AND IT'S VERY ANNOYING. HONDA WAS NOT ABLE TO FIX THE PROBLEM, AND I HAVE HEARD SIMILAR ISSUES FROM OTHER OWNERS OF MY SAME VEHICLE.

THE RADIO AND ENTERTAINMENT SYSTEM GOES OUT OFTEN AND LOSES ALL SOUND. THE BACKUP CAMERA GOES OUT. NOW THE RADIO WON'T SHUT OFF WHEN THE CAR TURNS OFF SO HONDA RECOMMENDS DISCONNECTING THE POSITIVE TERMINAL OF THE BATTERY, WHICH IS A HAZARD. *TR