2020 Honda Ridgeline Complaint Log

While stopped in heavy traffic at a traffic signal, the engine stopped and would not restart. This was due to the AIS system. The car became disabled in heavy traffic. I was only a few feet from the entrance to a gas station, however due to the interlock system that locks the transmission in Park, the truck could not be pushed out of traffic. Honda, unlike other manufacturers the use the same transmission, does NOT supply an emergency over ride to get the transmission out of park ( hazard). After a few minutes of sitting in heavy traffic and nearly. wing hit by fast moving cars, the engine did restart. This is not the first time this has happened. The dealership is over 100 miles drive to have to checked (r/t).

After parking on the roadside with engine off for about 10 minutes, the truck would not start. I tried to start twice; the dash lights came on, I could hear the starter try to engage, felt a slight forward lurch from the vehicle, then nothing. The starter seemed to disengage' the dash lights stayed on, and the electric system went into ACC mode. I tried twice with same result. I attempted to put the shift selector in neutral, but it stayed in Park. I was seated in truck, seat belt on, foot pressing on brake pedal. After waiting a few minutes, it cranked and started normally. No further issues the rest of the day. The weather was mild, sunny, temperatures in the mid-60’s fahrenheit.

Connecting rod/bearing failure.

Spun Rod Bearing at 70,000 miles. Truck will need a new Short Block. Truck has been at the dealer for all recommended service and oil changes.

Stranded in traffic unable to start almost got rearend because the start-stop died and to cycle to park to get it started. This has happen on more than one time.

Dealership has not completed NHTSA Recall Number24V-064 Honda dealer is saying they do not have parts to perform this recall.

Auto stop start does not work properly in this vehicle after repeated fixes by Honda and dealership. Vehicle sometimes does not restart after stop start engaged at stop causing a stall like event. Auto stop start tries to start vehicle after stop but vehicle either stalls/fails to restart or is extremely slow to restart. Vehicle has been repaired, new starter, new battery, new relays less than one year ago and vehicle is now experiencing the same issues. Owner (me) is now disabling feature every time vehicle is started to prevent system from engaging.

The contact owns a 2020 Honda Ridgeline. The contact stated that while the vehicle was parked or while driving, there was a loud knocking sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that three rod bearings and that cylinders #3, #5, and #6 had failed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 140,000.

1. Visibility: rearview mirrors/devices: exterior. Driver mirror fell off. 2. Windshield multipurpose camera unit, u3000-49, burned out. Requiring replacement within 4 years of purchase. 3. The auto idle stop stalls the car.

The rod bearings had failed on cylinders 3,5, and 6 at 140 thousand miles with proper mantice being done to it. This has been confirmed by the dealer Honda Maryslviie in Maryslive, Ohio. The vehicle has just been looked at by the dealer. No warning lamps but just started to hear knocking in the engine.

While stopped at a traffic light on a state highway the idle stop did shut off the engine. When the light turned green, I released the brake, but the engine did not crank or start. After placing transmission into Park, I attempted to start normally. There was no response to the start button being pushed, other than all the typical pre-start warning lights check on the panel. Tried to start with transmission selector in Neutral..same result. All doors and hood was closed, driver in seat, belt fastened, and key nearby. I attempted to get out and push the truck to the side of road with assistance. Unable to do that because of the transmission park interconnect. After about 3 minutes trying multiple times to start the engine, it finally did start normally. The vehicle battery is pretty new and checking the voltage at home, it is fine. This is a dangerous situation. This “ Idle stop” system is senseless and a safety hazard. I have not received any notice from Honda about any recall on this system.

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

My 2020 Honda Ridgeline has an Auto Idle/Start system. The truck engine turns off when it stops, then automatically turns on when brake is released or gas pedal pressed. There was a Honda notice issued that the system may not automatically restart. A fix (software update) from Honda was implemented on my truck on 03/29/23. This "fix" did not work. On 09/05/25 at 1:25 pm I pulled up to an intersection. The Auto Idle system automatically turned off the engine as intended. About 2 minutes later, when the brake was released and gas pedal pressed, the engine did not restart. The truck stalled. Various efforts (~ 1 minute of panic) ensued to start the engine. Eventually, put the truck in park, waited, then started the engine. This situation occurred during high traffic at a busy intersection. It caused other drivers to take risks pulling out in front of other cars to get around my stalled vehicle. It was a very dangerous situation. A class action lawsuit was filed against Honda about this. Honda claims their software update fixed the problem. My scary experience shows that it did not fix the issue. Their auto idle/start system is simply unsafe. Also, it is not possible to permanently disable it.

Multi purpose camera behind front mirror failed. Most safety systems will not work. Various warnings regarding system failure were noted on dash. Supposedly a bad battery installed and warranted by dealer caused this problem? Dealer covered the battery but charged $2100.00 to replace the camera!

Truck stalls repeatedly at intersections due to failure of ignition to restart after stop signs or stoplights. Warning lights come on and complete restart is required. Other motorists become agitated.

The contact owns a 2020 Honda Ridgeline. The contact stated that while driving at approximately 35 MPH, a large sheep ran out of a yard and crashed into her vehicle with its head and horns on the driver's side front end near the bumper. The contact stated that the impact moved the vehicle to the right side of the road. The contact stated that she was lifted out of the seat and forward by the impact. The contact hit her head on the roof of the vehicle. The contact stated that her abdomen and left knee hit the steering wheel, and her right knee hit the dashboard. The contact stated that the air bag had not deployed, and the seat belt had not restrained her. The contact stopped the vehicle and saw that the driver's side headlight was shattered, and a part of the front fender was dented. The contact also saw that the engine shield had been sheared off from under the vehicle. The contact stated that the police arrived on scene and issued a report. The contact did not have the report number. The contact stated that the EMT team was not called. The contact stated that she had bruises on her knees and abdomen, and she had 2 bumps on the right and left sides of her head. The contact stated that she later went to see her doctor. The contact stated she was able to drive the vehicle to her residence. The contact had taken the vehicle to a collision repair shop. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

On several occasions (>5) the engine had delayed starting after the auto engine stop feature engaged (when idling). After the engine didn’t start… we attempted to start by pressing start/stop button with no immediate response. Typical time to restart the engine is approximately 5-10 seconds. On one occasion it took 5 minutes. Apologize for lack of very specific information but when this occurs it causes some level of panic especially when you are in traffic. We have been disabling the feature as a habit since 2021. On rare occasions when we forget to disable the feature I would estimate that there is a ~50% chance we will encounter a delayed start issue.

AIS system not working properly . Vehicle stalls when brake is applied when car is stopped and at idle. Does not restart when brake is released as designed . This creates a safety hazard when in traffic . This has occurred frequently . Automatic Idle Stop/Start (AIS) System

Auto Idle Stop system is not working correctly. Usual it happens at a traffic light, the truck Auto Idle Stop system sometimes will not start the engine and requires me to put it in park and restart with the primary starter. Took the truck to Honda dealer and they told me the best remedy was to turn off the Auto Idle Stop system every time I use the truck. This does not seem like a reasonable fix. I have had the truck or 5 years, but only have about 26000 miles on the vehicle.The Auto Idle Stop system has failed to work approximately 15 to 20 times since I bought the truck new in 2020.

The visor on the drivers side will not assume the position so that it does not interfere with complete visibility of the front window. It was hard to adjust when we first bought the car and we thought it would get less stiff but it hasn’t.

My Ridgeline has stalled during normal operation 3 times. The 1st was in April 2024, and the latest was this week. All three times it stalled when accelerating after a traffic stop. The first was at a stop sign at the bottom of a hill. The second was at a traffic light, it should be noted that the start/stop was "off" on this incident. And the latest incident was during stop and go traffic on the highway. * Yes - available for inspection. * Safety - could be a safety issue when a vehicle doesn't operate in a normal manner. * Dealer/Others - no I haven't had it inspected, I have been monitoring this issue on the internet. * Symptoms - there were none before the incidents

Whenever I’m driving in my vehicle everything seems to be fine until I stop at a red light. On three separate occasions, while my vehicle is stopped it will automatically go into neutral and stall. This causes my truck not to run properly. I have to shut my car off, and then turn it back on to put it in drive and operate it like normal. I’m unsure what my cars issue is but it is an inconvenience and a safety concern due to it keeps happening while in traffic.

In then last 6 months my Honda Ridgeline fell to restart engine at the stoplight 7 times

My rear camera failed again. The vehicle was recalled for rear camera failures and a supposed better cable was installed. In less than a year it failed again. So I once again are without a rear camera even though it was recalled and repaired. The repair apparently didn't work.

Regarding 2020 Honda Ridgeline, we have two issues. In December 2024, the auto stop / start feature started working intermittently and then a few months later ceased to work entirely ceased to work. In May 2025, we got two error messages on the dashboard. One was for transmission error. The second was for emissions error. There were no apparent mechanical issues with the truck shifting gears when we brought it to our local mechanic 2 miles away and to the dealer approximately 5 miles away. We brought it to our local mechanic who said it was the solenoid in the transmission and would cost around $7000 for parts and labor since Honda didn't sell only the brain and we would have to purchase the entire transmission. We brought it to Norm Reeves Honda (the largest Honda dealer in the United States) who confirmed this root cause mentioning "MIL" and "Solenoid" specifically. Norm Reeves Service Technician said it would cost around $9000 parts and labor. We logged a case #15593XXX with Honda Motor Corporation who auto-responded to our email saying, "Please note, due to a recent influx of inquiries, our response time will be delayed. Please do not submit multiple inquiries as this can lead to further delays in case handling." An internet search for Honda Ridgeline Service Bulletins uncovered Service Bulletin #A23-091 for what sounds like one of these two issues. It has been more than 3 days since the "inquiry" to Honda and we have yet to receive any response. Norm Reeves said they will start to charge us a storage fee of $35 USD a day if we do not pick up the vehicle by Saturday EOD.

My Honda 2020 ridgeline has intermittent faults on the dash monitor, it displays ACC, LKAS, Collision Mitigation, High beam, lane departure warnings, and sometimes transmission problem. I am told it is the muti cable assembly sensor on the front window not communicating with the other sensors. I took my car to auto zone and they stated no communication, due to a bad battery. I replaced the battery, and it still has the multiple errors/ fault codes. During research several people have had this problem with Honda vehicles. At times it goes away for a day or two and then comes back with the same faults. It seems like a faulty part. The dealer wants 1800 for repair and calibration of sensors, this was after they ran a diagnostic test and found no engine faults/codes.

My auto start/stop wouldn’t restart my car in traffic. I ran the battery down trying to restart it and finally had to jump it off

Reference Investigation: EA25004, No Restart After Auto Start/Stop Engages 2 separate instances 1st instance during stop and go driving on highway in heavy traffic, engine failed to restart automatically after full stop, message stating something about neutral appeared, unsure exactly what message stated. I had to shift to park and hold the brake down for a normal start. 2nd instance 2 weeks after 1st 04/04/2025 while stopped at a traffic light engine failed to Auto start - same result as above (1st incident)

The Autostart does not work. This has happened to me three times since I bought it brand new in April 2021. I have taken it to Honda for repairs and they did nothing as they could not replicate the issue. Just happened again on March 24th after driving 10 minutes on the highway.

Sunday March 23, 2025 vehicle would not restart after the auto engine idle shut off feature turned off the engine. Attempted to restart several time with no success. Vehicle finally did restart when jumped the battery. Could be a safety hazard being stuck in traffic. Have not reported to dealer but will on next scheduled service. No warning lamps indicated a problem but every lamp on the dash console lit up when attempting to restart.

Since buying this vehicle new, on multiple occasions the automatic braking system has come on approaching other vehicles on a straight stretch of highway even when both I and the approaching vehicle are nowhere near the center line or anywhere near an accident situation. I reported this to the dealership in the first six months after purchase and was told nothing was wrong. The frequency of this happening seems to be increasing.

Stopping behind another vehicle. My vehicle engine was off because it was in ASD((automatic shutdown mode).Vehicle ahead moves forward. Immediately the dashboard says vehicle ahead has moved. Depressing the gas pedal the vehicle will not move forward. It does not come out of ASD. Message on dash says SHIFT TO PARK. Then I have to restart my vehicle The delay of moving is a safety hazard to me and obviously an irritant to the traffic behind me at least. Perhaps more than that. This has happened more than a few tmes

While driving on the highway truck pressed brakes without any obstacles near or in front of me. This event has happened more than once as of late.

Checked oil display at 40% on 04JAN2025, had to put in 2.5 qts 0-40 viscosity engine oil to get between bottom and top level markers on the oil dipstick. On 08AN2025 at approx 4:35AM, on the way home, heard engine noise (like 2-spoons tapping together) and within 1-minute the engine died and will not start, just a click. Had the vehicle towed to my residence (approx .5 mile) and parked for 3-weeks to check if battery, bad gas, and/or transmission neutral safety is/are the issue(s). Finally got the vehicle towed to a local shop on 29JAN2025. Called local shop on 31JAN2025 and informed that there is no oil in the engine, and recommended to replace the engine. Note: oil/filter changed on MAY2024, and have purchased oil/filter on 07JAN2025 to change oil as soon as the oil displays 30%

After significant time (hours) at highway speeds with 90% cruise control use, the car, when stopped at exit intersection, goes to fractional power with the engine light flashing. The car can still move haltingly at approximately 5 mph. Once safety stopped and shut-off, car will restart without any check engine light and will function normally. This has happened on multiple occasions, in both hot and cold weather. When mentioned to the dealer 2 years ago, said they had never heard of the problem. Internet forums show mine is not an isolated instance. When the car fails, it is in an intersection, where cars coming from all sides are not expecting a car to limp through at 5mph. This is a safety to issue to anyone on the road at the time.

I took my 2020Honda Ridgeline for tire rotation at a costco tire center and they reported that the hub and wheel mating surface are heavily corroded and that it will be dangerous to drive. I called the Honda Customer Hotline and they told me that I have to take it to body shop and get it fix with my own money. Same thing they told me at Honda Mossy Lemon Grove that corrosion and rust are not warranted by Honda.

I have had an engine knocking noise at startup but now is continuous/constant. Diagnosed at my local Honda dealer as a connecting rod failure of my well maintained 2020 Honda Ridgeline. Recommended repair, short block replacement or engine replacement with a used engine. My 2020 Honda Ridgeline is not part of the safety recall for the connecting rod bearing recall and should be. I have read numerous stories of owners with Honda Ridgelines and Pilots that are outside the recall years with this failure.

In response to a recall for the possible failure of the rear camera, I had the Honda dealership make the repair. Upon receiving my vehicle, I noticed that the wiring bundle had numerous small gauge wires exposed. I photographed them and corresponded with the dealership. They said they’d rectify my concerns. After visiting the dealership again for yet another recall concerning front passenger seat sensors, I was informed that the wiring issue was standard Honda practice and I should contact Honda. I filed a complaint with Honda and I just heard from them by phone and I was told they don’t consider exposed wires running from the bed to a tailgate a safety concern. I had checked two additional model years of the Honda Ridgeline(22 and 25) and found the same unshielded situation. Certainly a design flaw and a safety situation. Honda intends to do nothing although there is an active recall for rear camera failures. A truck bed is used to carry all kinds of things and unprotected wiring to vital components is unacceptable.

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Numbers: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V321000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

On two occasions the vehicles auto start/stop system has shut off the truck and not restarted it after releasing of the brake.

Scheduled my vehicle for recall related to the tailgate/camera/rear area warning system harness replacement for today 10-15-2024 after two notices. Upon arriving for my appointment, I learned that the dealer, Voyles Honda Marietta, GA does not have the parts, nor can they provide a time/date when parts would be available. Further, the Service Manager, Marvin, said the same parts issue is present with a fuel pump and electric steering campaign currently released. From prior involvement with many heavy truck campaign recalls, I know the O.E.M. Is required to have adequate repair parts to satisfy the released safety recall. In the previously noted Honda recalls this requirement is ignored by the manufacturer placing safety concern on the public, stressing dealers, and forcing vehicle owners to operate defective vehicles because parts to repair are not available, nor is there an expected date when they will be. Responses like “on manufacturer back order “ is not acceptable for a released National Safety Recall. Honda Corporate needs to be held accountable and owners need to be compensated for their inconvenience. Maybe restrict Honda from selling more vehicles until ALL safety campaigns are completed. NHTSA, check your records on Honda’s completion performance and take appropriate actions.

The contact owns a 2020 Honda Ridgeline. The contact received notifications of NHTSA Campaign Numbers: 24V064000(AIR BAGS) and 24V321000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

Problem started without warning. A couple of days ago all of these are disabled, warning lights scroll through on dash: ACC problem, Collision Mitigation Problem, Lake Keep Assist Problem, Auto High Beam Problem. It cleared once after restarting and once after service mechanic cleared codes. Issue returned the next day and continues. Built in safety features are not working. Deciding on having Honda dealer check it out.

I own a 2020 Honda ridgeline pick up truck. For many months, I have been aware of an existing recall on the rear view camera tailgate wire harness and have received two notices. I have been at the dealer twice to have it repaired, the last time of which they canceled my appointment the day before the repair saying they don’t have any parts and that I will hear sometime Late fall. Honda has been aware of this problem with the rear camera tailgate wire harness because of recalls on the 2017 through 2019 models. That I have received two recall notices already with Honda claiming they don’t have the parts to fix it is ridiculous. Their dilatory conduct in fixing this defect is a definite safety concern. My rearview camera does not work and Honda has failed to timely fix it pursuant to recall 24V-321.

The contact owns a 2020 Honda Ridgeline. The contact received notifications of NHTSA Campaign Numbers: 24V321000 (Back Over Prevention) and 24V064000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I experienced multiple warning lights on my dash when disengaging my cruise control on the freeway to pass a slower vehicle in front of me. Attached photo depicts these lights and a loss of dash gauges. I arranged a vehicle inspection from the purchasing dealer the next day, but later the entire dash “blacked out” losing speedometer, tachometer, turn signals, back-up camera etc. Given the uncertainty of the safe driving condition of the vehicle I opted to have a closer authorized dealer inspect the vehicle. The consensus was that there was a failure of the dash panel resulting in a $1600.00 repair. Learning that this exact failure was known to American Honda Motor Co., Inc. I reached out to their customer service since like year(s) models of the Passport, Pilot & Odyssey were part of an official warranty recall (along with extended warranty coverage) by American Honda Motor Co., Inc. to see if any goodwill assistance would be provided, given what I’m sure are shared components between the three models. Honda declined. In all transparency, I am a retired AHM employee who services my own vehicles, so their decline, I’m told was partially based on the lack of an official service history. The failure that I have described is totally unrelated to scheduled service. In closing, I am attaching a “screenshot” for a Honda Pilot Owners blog which goes into greater detail of the exact failure I experienced, described as inappropriate software programming. Again, these items in the Recall cited FMV SS101 & FMV SS111 as being key reasons for the issuance of the recall. Why the 2020 Honda Ridgeline which experienced this exact failure was excluded is a question that Honda should answer. Thank you.

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Numbers: 24V321000(BACK OVER PREVENTION) and 24V064000(AIRBAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda Ridgeline. The contact stated that on several occasions while driving at highway speeds, the vehicle lost motive power. The vehicle was taken to a dealer to be diagnosed; however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Auto start stop fails to work.