2012 Jeep Grand Cherokee Complaint Log

THE TOTALLY INTEGRATED MODULE WENT BAD 3 WEEKS AFTER PURCHASING VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

WENT TO START CAR AND IT JUST SPUTTERED AND STOP, HAD TO TRY 3 TO 4 TIMES THEN WOULD START. THIS HAPPENED EVERY TIME WE HAD TO HAVE A NEW FUEL PUMP, RELAY ASSY WITH INLINE FUSE ASSY. INTER LOSS OF FUEL PRESSURE. THIS IS A RECALL ON THE 2011 AND WE FEEL IT IS A RECALL FOR THE 2012. ALSO AT THAT LOW MILEAGE WHY WOULD THIS SCARE US. WE WERE OUT OF TOWN AND IN FEAR OF NOT GETTING HOME. WE WERE ONLY 22 MILES OVER THE 36,000, BECAUSE WE WERE OUT OF TOWN AND HAD TO GET BACK TO OUR CAR DEALER SO WE HAD TO GO OVER THE MILEAGE TO GET TO THEM, SO WE HAD TO PAY FOR THIS SERVICE. JUST NOT FAIR TO US! *TR

IN SEPTEMBER WE WERE PLACED ON A WAITING LIST TO HAVE THE REPAIRS MADE WITH THE RECALL P36/NHTSA 14V-391. AS OF TODAY WE ARE 42 ON THE WAITING LIST AT THIS ONE DEALERSHIP IN PADUCAH KY. CHRYSLER IS NOT SENDING THE PARTS TO THE DEALERSHIP TO MAKE THE REPAIRS. THIS IS THE SAME AS THE OTHER RECALL WE RECEIVED P14/NHTSA 14V-154, WE HAVE BEEN ON THAT RECALL LIST SINCE 05-01-2014. THE DEALERSHIP SAID THEY HAVE ONLY RECEIVED 6 PARTS SINCE MAY TO MAKE THE REPAIRS. WE ARE 12 ON THIS LIST AND WINTER IS APPROACHING AND THE RECALL IS ASSOCIATED WITH FREEZING BRAKE BOOSTERS. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND INFORMED THAT CONTACT WAS 450TH ON THE WAITING LIST. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE WAS SHIFTED TO PARK AND THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) BUT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME HARDER TO STEER. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE TIME FRAME FOR THE RECALL REPAIR IS UNREASONABLE. THE MANUFACTURER WAS MADE AWARE OF THE TIME FRAME THE CONTACT HAS WAITED. THE CONTACT HAS NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*CN UPDATED 12/02/14*JB

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START HESITATED AT TIMES. AFTER A SECOND ATTEMPT, THE VEHICLE WAS ABLE TO START, BUT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS EXCESSIVE FOG AND THAT THE VENT CONTROLS WERE NOT FUNCTIONING PROPERLY. THE FAILURE WAS REPORTED TO THE DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY PERFORMED THE REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM), BUT PROVIDED NO CONFIRMATION. THE DEALER ONLY STATED THAT THESE TWO OF THE FOUR RECALLS WERE PERFORMED AND THAT THEY DID NOT KNOW WHEN THE OTHER TWO RECALLS WOULD BE PERFORMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V115000 (ELECTRICAL SYSTEM) AND THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR THE TWO RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/5 UPDATED 11/07/2017*CN

I DID NOT HAVE AN ACTUAL INCIDENT WITH THE VEHICLE - MY COMPLAINT IS ABOUT THE LACK OF ACTION FOR CERTAIN RECALLS. I RECEIVED A RECALL NOTICE ON AUGUST 22, 2014 STATING THAT THE BRAKE BOOSTER ON MY VEHICLE MAY PREMATURELY CORRODE AND INGEST WATER. IF THE WATER FREEZES, THE DRIVER MAY HAVE TO APPLY FORCE WHICH MAY SLOW THE DRIVER'S BRAKE REACTION TIME AND CAUSE A CRASH WITHOUT WARNING. QUITE A FRIGHTENING SCENARIO. I CALLED MY JEEP SERVICE CENTER AND THEY TOLD ME THAT THE REPAIR PART FOR THIS RECALL IS ON BACKORDER DUE TO A PARTS SHORTAGE. I WAS ASKED TO BE PUT ON A LIST AND THEY WOULD CALL ME WHEN THE PART ARRIVES. I CALLED THE SERVICE CENTER ON DECEMBER 18, 2014 (4 MONTHS LATER). I WAS TOLD THAT I AM NUMBER 124 ON THE WAITING LIST AND THAT THEY WERE ONLY AT NUMBER 40. I WAS TOLD THAT CHRYSLER ONLY SENDS THE SERVICE CENTER ONE REPAIR PART AT A TIME AND WHEN THEY COMPLETE ONE REPAIR, THEN CHRYSLER SENDS THEM ANOTHER REPAIR PART FOR THE NEXT CUSTOMER. I THEN ASKED THE SERVICE MANAGER IF IT IS DANGEROUS TO DRIVE THE VEHICLE WITH THIS FAULTY PART - HE DID NOT ANSWER ME - ALL HE SAID WAS THAT "HE KNOWS WHAT I KNOW". ALSO A FRIGHTENING SCENARIO. DURING THE 4 MONTHS THAT I HAVE BEEN WAITING FOR THIS REPAIR, I RECEIVED ANOTHER RECALL NOTICE FOR AN ALTERNATOR DIOIDE THAT MAY EXPERIENCE RAPID FAILURE IN WHICH VOLTAGE MAY DROP TO CRITICAL LEVELS AND DISABLE THE ANTILOCK BRAKES, THE ELECTRONIC STABILITY CONTROL, THE ELECTRONIC CONTROL MODULE, AND THE CENTRAL BODY CONTROLLER. THIS MAY LEAD TO VEHICLE SHUTDOWN AND/OR AN ELECTRICAL FIRE. THIS RECALL NOTICE STATES PLAINLY THAT "THE PARTS REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION ARE CURRENTLY NOT AVAILABLE". CRAZY! *JS

HAD A RECALL (NHTSA 14V-391) ELECTRICAL PROBLEM. DEALER TOLD ME "HAVE TO ORDER PART.. WILL CALL YOU WHEN COMES IN??? IT IS NOW NOVEMBER 20, 2014.. BEEN OVER 3 MONTHS-STILL WAITING FOR CALL AND PART..."SUPPOSEDLY PART ORDERED "A FEW MONTHS AGO" DEALER SAID THAT "QUOTE"... "CHRYSLER DOESN'T HAVE MANY PARTS... THEY SEEM TO DRAG OUT THE PROCESS SO THAT THEY DO NOT GET HIT WITH ALL THESE EXPENSES/CHARGES IN A MONTH/YEAR" WELL......THIS IS B.S. !!! JUST GETTING THE "RUN AROUND". WHEN CAN I EXCEPT THIS TO BE HANDLE.. CAN YOU PUT ANY PRESSURE ON CHRYSLER TO GET PART??? THERE IS ANOTHER "PENDING" RECALL ON AN A ALTERNATOR (NO NEWS REGARDING THIS EXCEPT AN NEWSPAPER ARTICLE LAST MONTH).. CHRYSLER NEEDS TO GET THEIR ACT TOGETHER.. *TR

I HAD BROUGHT MY GRAND CHEROKEE IN FOR A RECALL I RECEIVED. I WAS TOLD THAT I NEEDED A BOOSTER AND SHIELD FOR MY BRAKES & THEY WOULD CALL ME WHEN THE PARTS CAME IN BUT THE CAR WAS SAFE TO DRIVE. ON 8/13 I CALLED TO FOLLOW UP SINCE I HADN'T HEARD ANYTHING FROM THE DEALER & WAS TOLD THE PARTS WERE ON BACK ORDER AND THEY WEREN'T SURE WHEN THE PARTS WOULD BE IN BUT AGAIN TOLD THE CAR WAS SAFE TO DRIVE. I EXPLAINED TO THEM I WAS HEARING AIR WHEN I PRESSED ON THE BRAKE THEY SAID THAT WAS THE BOOSTER BUT IT WAS FINE. ON 8/15 AT 6AM ON MY WAY TO WORK I WAS DOING 75MPH WITH THE FLOW OF TRAFFIC. THE CAR INFRONT OF ME SLAMMED ON HIS BRAKES I DID THE SAME, BUT MY CAR DIDN'T STOP. THANKFULLY IT WAS EARLY ENOUGH THAT I WAS ABLE TO SWERVE AN NOT CRASH OR DIE! I THEN GOT TO WORK AND HAD MY CAR TOWED TO THE CLOSEST DEALER, I WASN'T GIVEN THE OPTION OF A RENTAL CAR UNTIL THAT EVENING AND WITH MY WORK HOURS I WAS NOT ABLE TO GET A RENTAL UNTIL MONDAY. I PICKED UP MY CAR ON 8/22 AFTER THEY WERE ABLE TO TRACK DOWN THE BOOSTER &SHIELD. ON MY WAY HOME ABOUT 20MIN INTO THE DRIVE MY TRACTION LIGHT AND CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY LOCAL DEALER & THEY TOLD ME THAT WHEN THE DEALER WHO FIXED THE BOOSTER AND SHIELD DIDN'T DO THE RECALL PROPERLY & DIDN'T ADJUST THE THE BRAKE SWITCH PROPERLY. I WAS DRIVING WITH MY BRAKE LIGHTS ON & THE LIGHTS STAYED ON EVEN WHEN I WAS OUTSIDE THE CAR. THEY TOLD ME I WAS LUCKY THAT THE CAR DIDN'T POWER DOWN ON ME & SHUT OFF. THEY DEALER WHERE I WAS FIXED THE BRAKE SWITCH THANKFULLY, BUT MORE IMPORTANTLY THE BOOSTER BLEW ON MY CAR AND I ALMOST DIED!!! I FEEL SOMEONE NEEDS TO KNOW ABOUT THIS AND HOPE THAT PUTTING IT ON HERE WILL MAKE PEOPLE AWARE THAT WITH THIS RECALL THE CAR IS NOT SAFE TO DRIVE. I WAS LUCKY, BUT SOMEONE ELSE MAY NOT BE. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT ONLY ONE PART WAS BEING MADE AVAILABLE PER WEEK. AS A RESULT, THE CONTACT HAD TO BE PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CAR WOULD NOT START ON A REGULAR BASIS. SMELLED ELECTRICAL BURNING. BROUGHT TO RAMSEY CHRYSLER JEEP AND WAS TOLD THAT TIPOM WAS NO GOOD WHICH WAS THE TOTAL INTEGRATED POWER MODULE THAT OPERATES ALL ELECTRICAL FUNCTIONS OF THE VEHICLE. ITEM WAS NOT COVERED UNDER WARRANTY AND COST ME $1418.43. *TR

MY VEHICLE WAS AT THE REPAIR SHOP FOR ABOUT 1 WEEK HAVING THE CYLINDER HEADS REPLACED FOR THE 2ND TIME. WHEN I RECEIVED THE VEHICLE BACK I HAD IT FOR APPROXIMATELY 1 DAY AND I WAS DRIVING DOWN THE STREET AND THE BATTERY LIGHT CAME ON AND THE VEHICLE STALLED AND WOULD NOT START, THE VEHICLE NEEDED TO BE TOWED FROM THE RESTAURANT TO THE DEALER WHERE THE HEADS WERE REPLACED. I WAS TOLD THE FUSE ON THE STARTER BLEW AND IT WAS REPAIRED, I PICKED UP THE VEHICLE AND ON THE WAY HOME THE BATTERY LIGHT CAME ON AGAIN, I TURNED AROUND AND BROUGHT IT BACK TO THE DEALER AND THEY HAD IT FOR 2 DAYS AND SAID IT WAS THE ALTERNATOR THAT NEEDED TO BE REPLACED AND IT WAS NOT COVERED UNDER THE WARRANTY BECAUSE OF THE MILEAGE. I HAD TO PAY $652.00 TO REPLACE THE PART. ON 10/16/2014 ON THE NEWS WAS A RECALL FOR THE JEEP GRAND CHEROKEE THAT THE ALTERNATOR NEEDED TO BE REPLACED DUE TO THE SAME THING THAT HAPPENED TO MY VEHICLE. I CONTACTED THE CHRYSLER COMPANY AND WAS TOLD MY VIN WAS NOT PART OF THE RECALL AND I WOULD NOT BE REFUNDED MY MONEY TO REPLACE THE ALTERNATOR. I DON'T AGREE THAT IT WAS NOT INCLUDED IN THE RECALL. I FEEL THAT I SHOULD BE REFUNDED MY MONEY AS IT IS OBVIOUSLY THE SAME ISSUE THAT IS NOW BEING RECALLED. I JUST DON'T UNDERSTAND HOW YOU CHOOSE WHICH VEHICLES ARE AFFECTED BY THE RECALL. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE....UPDATED 09/28/15 *BF *CN

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ UPDATED 04/2/2015 *JS

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME.

RECALL NOTICE RECEIVED P14/NHTSA 14V-154. CALLED DEALERSHIP REGARDING RECALL. TOLD THE PART WOULD BE ORDERED (JUNE 11). CALLED AGAIN AUGUST 7. TOLD IT WOULD BE ANOTHER TWO MONTHS. TOLD BY DEALERSHIP THAT ORDERS WERE ALLOWED TO GO THRU BUT THAT ONLY ONE PART PER WEEK SHIPPED. ASKED IF IT COULD BE MORE THAN A YEAR. DEALERSHIP THOUGHT NOT BUT ADMITTED IT HAD NO WAY OF KNOWING. *TR

I WANT TO LAUNCH A COMPLAINT THAT TODAY MY 2012 JEEP GRAND CHEROKEE'S ENGINE CAUGHT ON FIRE. I WAS STOPPED AT A STOP SIGN AND NOTICED MY CAR STARTED SMOKING. A POLICE OFFICER IN THE CAR BEHIND ME TOLD ME TO GET OUT OF THE CAR BECAUSE THE CAR WAS ON FIRE. THE CAR WAS TOWED TO THE JEEP DEALERSHIP AND I'M WAITING FOR THEM TO TELL ME WHAT HAPPENED. WHEN I GOT HOME I NOTICED THREE SMALL POOLS OF DRIED AND WET RED FLUID THAT MAY HAVE BEEN LEAKING FROM MY HOOD AND BE IN SOMEWAY RELATED TO THIS INCIDENT. I WOULD LIKE TO KNOW IF THERE HAS BEEN SOME TYPE OF RECALL OR COMPLAINT LINKED TO RED FLUID AND ENGINE FIRES. THANK YOU. *TR

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I TOOK MY VEHICLE TO RAY BRANDT DODGE/JEEP @ 1600 WESTBANK EXPRESSWAY IN HARVEY, LA APPROX 1-2 MONTHS AGO AND WAS ADVISED I NEED TO REPLACE THE BRAKE BOOSTER. I WAS ADVISED THAT I WOULD BE NOTIFIED WHEN PART CAME IN. I HAVE NOT RECEIVED ANY NOTIFICATIONS. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2012 JEEP GRAND CHEROKEE. CHRYSLER DEALER DO NOT HAVE THE REPLACEMENT PART TO CORRECT THE CORRODING BRAKE BOOSTERS. *CW

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WOULD REV AND THE VEHICLE WOULD INDEPENDENTLY DECELERATE. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 15V115000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

SAW SMOKE COMING FROM PASSENGERS VISOR PARKED THE CAR IN FRONT OF THE HOUSE WHEN OUT TWO HOURS LATER TO FIND IT TO BE COMPLETELY BURNED.. DEALERSHIP ACTED LIKE IT IS NO BIG DEAL THAT A LEASED NEW VEHICLE FROM THEM CATCHES FIRE INSIDE... SERVICE REP JEFF TELLS ME IT'S NOT THAT BAD..?? REALLY HOW CAN I SHOW YOU THE PICTURES OF THIS "NOT A BIG DEAL" SITUATION... UPDATED 08-20-14 *BF UPDATED 7/23/2015*JS

RIGHT REAR SHOCK IS LEAKING OIL, CAUSING DAMAGE TO SUSPENSION. DEALERSHIP CONTACTED CHRYSLER AND THE PART IS BACK ORDERED AND WILL NOT BE AVAILABLE TO 6-8 WEEKS. UNACCEPTABLE -THIS IS A SAFETY ISSUE THAT SHOULD NOT BE PUT OFF MORE THAN A MONTH. SO WHAT DO CUSTOMERS LIKE MYSELF DO, DRIVE AROUND OR STAY HOME "CARLESS" BECAUSE I WAS SOLD A BAD VEHICLE? INVESTIGATION NEEDS TO BE CONDUCTED AND SOMETHING MUST BE DONE. *TR

INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING POWER STEERING FLUID. AS A RESULT, THE VEHICLE JERKED WHILE TURNING LEFT OR RIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO THE SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN OCTOBER OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WAS RECEIVING ONE PART PER WEEK. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL THERE WOULD BE AN ABNORMAL NOISE, WHICH OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE CAUSED A DELAY IN THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL PRIOR TO THE FAILURE. THE CONTACT MENTIONED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

AS I WAS PULLING OUT OF A PARKING SPOT, ALL THE SUDDEN A CHIME WENT OFF IN MY CAR AND I LOST POWER STEERING. THE POWER STEERING LIGHT CAME ON ALONG WITH AN AMBER COLORED ENGINE LIGHT. WE WERE ABLE TO DRIVE IT TO THE JEEP DEALERSHIP AND ARE CURRENTLY WAITING TO HEAR BACK FROM THEM ON WHAT THE ISSUE IS. I DID CHECK THE POWER STEERING FLUID AND IT WAS AT LEAST HALF FULL EVEN THOUGH I HAD MY JEEP INTO THIS SAME DEALERSHIP LAST WEEK FOR AN OIL CHANGE BUT THEY MUST NOT HAVE FELT THE POWER STEERING FLUID NEEDED FILLED. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT STATED THAT THE KEYLESS ENTRY WAS NOT WORKING IN ORDER TO ENTER THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.

NOTICED FAINT SMELL OF BURNING PLASTIC, OPENED A SUNROOF TO CLEAR THE AIR. SMELL GOT WORSE IMMEDIATELY, AND THEN A HEADLINER, JUST ABOVE MY HEAD (DRIVER SIDE) STARTED SMOKE. SUNROOF STARTED CLOSING AND OPENING BY ITSELF, AND DASHBOARD SHOWED A MESSAGE THAT PARKING ASSIST NEEDS TO BE SERVICED. I PULLED IMMEDIATELY OF THE ROAD, TURNED OFF THE VEHICLE, FORCED THE WATER INTO HEADBOARD AND FIRE STOPPED. CALLED 911 IN WALTON COUNTY IN FLORIDA. NIGHT BEFORE WE TRIED TO TURN THE LIGHTS INSIDE, AND NOTICED THAT THEY WERE FLICKERING AND VERY WEAK. I AM NOW 800 MILES AWAY FROM HOME ON VACATION, AND CHRYSLER IS MOVING REALLY SLOW TO ADDRESS THE ISSUE, ALREADY WAITING 5 DAYS FOR SPECIAL INVESTIGATOR TO CHECK THE VEHICLE. *TR

ON THREE SEPARATE OCCASIONS OVER THE PAST TWO MONTHS, I HAVE EXPERIENCED AN UNANTICIPATED ENGINE STALL WHEN DECELERATING FROM HIGHWAY SPEED IN ORDER TO MAKE A TURN (BOTH RIGHT AND LEFT). IN EACH OF THESE INSTANCES, AS I WAS IN THE TURN (OR IMMEDIATELY BEFORE), THE ENGINE STALLED, LEAVING ME WITHOUT POWER-ASSISTED STEERING OR BRAKES. THIS MAKES THE VEHICLE DIFFICULT TO CONTROL, AS THE AMOUNT OF PHYSICAL FORCE NEEDED TO COMPLETE A TURN IS VERY SUBSTANTIAL. IN EACH INSTANCE, AFTER BRINGING THE VEHICLE UNDER CONTROL, I WAS ABLE TO RESTART IT BY PLACING THE SHIFT SELECTOR IN "NEUTRAL," APPLYING PRESSURE TO THE BRAKE PEDAL, AND PUSHING THE ENGINE START BUTTON. WHILE I HAVE SUFFICIENT ARM STRENGTH TO HAVE BEEN ABLE TO MAINTAIN CONTROL IN EACH OF THESE INSTANCES, IT IS, AT A MINIMUM, A SURPRISING AND UNEXPECTED EVENT TO HAVE STEERING AND BRAKE ASSIST FAIL SIMULTANEOUSLY. A SMALLER PERSON COULD EASILY LOSE CONTROL OF THE VEHICLE UNDER THESE CIRCUMSTANCES. I DO NOT KNOW WHETHER, WHEN THIS OCCURS, THE AIRBAGS ARE DISABLED, BUT THAT MAY ALSO BE A MATTER OF CONCERN. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS GETTING A BURNING PLASTIC SMELL I BROUGHT THE VEHICLE TO MANFREDI SERVICE CENTER IN STATEN ISLAND NY THEY TRIED TO TELL ME IT WAS MY AIR FRESHENER AFTER PUSHING FOR A FIX THEY FLUSHED A COIL ...IMMEDIATELY CALLED THEM AFTER PICKING UP THE VEHICLE AND WAS TOLD TO BRING THE CAR BACK MONDAY ....SATURDAY WHILE DRIVING INTENSE SMOKE FILLED THE CABIN FROM THE DRIVERS SIDE HEADLINER I HAD THE CAR TOWED BACK TO SERVICE WHERE THEY DISCONNECTED THE VANITY AND GAVE ME THE CAR BACK AWAITING PARTS THEY ALSO DRAGGED THE CAR ONTO THE TOW TRUCK DUE TO NO START AND REPLACED THE BATTERY AND ALTERNATOR WHEN I RECEIVED THE CAR THE DRIVERS SEAT BELT WAS INOPERABLE AND HAD TO BE FIXED AS WELL AS THE CAR DENTED .....I AM AWAOTOMG PARTS THE SMELL PERSISTS AND CAUSES ME TO HAVE HEADACHES THANK YOU FOR YOUR TIME I WOULD APPRECIATE ANY INFO ON THIS. *TR

LETTER FROM CONGRESSMAN BARBER ON BEHALF OF CONSTITUENT REGARDING A MECHANICAL MALFUNCTION WITH HIS 2012 GRAND CHEROKEE OVERLAND; ATTN: TAJ SULTAN. *SMD THE CONSUMER STATED ON OCCASION, HE WOULD BRAKE AND ACCELERATE SIMULTANEOUSLY TO AVOID ROLLING BACKWARDS. HE SOON DISCOVERED, WHILE DOING SO, WITH THE JEEP, IT WOULD CREEP A FEW FEET INTO THE INTERSECTION, AND THERE WOULD BE NO ACCELERATION FOR ABOUT FIVE SECONDS.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WENT FOR RECALL WORK AS SOON AS I RECEIVED NOTICE FROM CHRYSLER. HAVE BEEN WAITING OVER 3 MONTHS FOR PARTS AND DEALER DOES NOT KNOW WHEN PARTS WILL BE AVAILABLE. I CALLED CHRYSLER TO COMPLAIN AND THERE ONLY RESPONSE WAS, "CALL YOUR DEALER". WHAT GOOD IS IT TO RECALL VEHICLES AND THEN NOT REPAIR THEM? *TR