2012 Jeep Grand Cherokee Complaint Log

I HAVE BEEN WAITING FOR ABOUT 6 MONTHS TO HAVE MY VEHICLE'S BRAKE BOOSTER REPAIRED. I HAVE CONTACTED BRENNER CHRYSLER JEEP THREE TIMES ABOUT THIS RECALL AND CHRYSLER ONCE SINCE MY FIRST RECALL NOTIFICATION. EACH TIME I HAVE BEEN TOLD THAT MORE THAN 100 VEHICLES REMAIN AHEAD OF MINE AT THIS DEALERSHIP AND PARTS ARE BEING SHIPPED FOR REPAIR SLOWLY AND ERRATICALLY. I HAVE BEEN REFUSED ANYTHING IN WRITING TO VERIFY MY PLACE ON THE DEALERSHIP'S REPAIR LIST. ALL MY CALLS HAVE BEEN ANSWERED WITH UNSYMPATHETIC, UNCONCERNED, AND UNINFORMED RESPONSES, AND UNTIL NOW, WITH CHRYSLER'S SECOND NOTIFICATION, I WAS REFUSED INFORMATION ON HOW TO REPORT THIS SITUATION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WHEN I ASKED. BOTH BRENNER AND CHRYSLER REFUSE TO UPDATE ME ON THE AVAILABILITY OF FIXING THIS RECALL. *TR

THIS VEHICLE WILL STALL WHILE YOU ARE IN DRIVE AND DRIVING. THERE IS NO INDICATION THAT THE CAR HAS STALLED. LIGHTS AND RADIO ARE ONE. WHEN YOU GO TO BREAK, THE CAR WILL NOT STOP. THE FOLLOWING DO NOT WORK, BREAKS, EMERGENCY BREAK, POWER STEERING AND THROWING THE CAR IN PARK. YOU HAVE TO COAST UNTIL YOU STOP AND HOPE YOU DO NOT HIT ANYTHING. ONCE YOU STOP, THE CAR WILL RESTART. THIS IS A KNOW ISSUES WITH THIS VEHICLE. IT HAS BEEN IN OVER 3 TIMES TO GET FIX. IT DOES HAVE A RECALL BUT THAT HAS NOT FIXED THE PROBLEM. IT IS CURRENTLY A DEADLY WEAPON.

ATTEMPTED TO COMPLETE BRAKE BOOSTER RECALL (P14/NHTSA 14V-154) AT HELFMAN DODGE/JEEP IN HOUSTON ON 6/30/14. THE DEALER WILL NOT ACCEPT APPOINTMENTS FOR RECALLS SO THE WORK IS ONLY PERFORMED FIRST COME, FIRST SERVED. HELFMAN IS UNABLE TO APPROXIMATE WHEN THEY WILL EVEN BE ABLE TO BEGIN THE RECALL WORK. ACCORDING TO HELFMAN DODGE, CHRYSLER HAS MADE NO ACCOMMODATIONS FOR CUSTOMERS BEING WITHOUT A VEHICLE FOR AN UNDEFINED PERIOD OF TIME. HELFMAN ADVISED THAT I WOULD HAVE TO PAY FOR THE RENTAL VEHICLE MYSELF. I DO NOT HAVE ANY OTHER MEANS OF TRANSPORTATION AND DO NOT HAVE THE ABILITY TO TAKE A FULL DAY OR MORE OFF OF WORK TO WAIT TO SEE WHEN THE DEALER CAN COMPLETE THE RECALL REPAIR. I SHOULD NOT HAVE TO PAY FOR MY OWN RENTAL VEHICLE FOR A RECALL REPAIR. BECAUSE I CANNOT MAKE AN APPOINTMENT, AND THE DEALER DOES NOT KNOW WHEN THEY WILL BE ABLE TO PERFORM THE WORK AND THUS MUST KEEP THE CAR FOR AN UNDETERMINED PERIOD OF TIME, I DO NOT HAVE THE LUXURY OF TAKING A DAY OR TWO OFF WORK TO SIT 11 HOURS IN THE WAITING ROOM HOPING THEY CAN GET TO MY CAR THEN REPEATING THIS THE NEXT DAY IF IT WAS NOT REPAIRED, AND BECAUSE I SHOULD NOT HAVE TO PAY FOR THE RENTAL VEHICLE DURING A RECALL REPAIR, I AM UNABLE TO COMPLETE THIS RECALL REPAIR ON MY 2012 JEEP. CHRYSLER IS NOT MAKING ANY ACCOMMODATIONS TO CUSTOMERS TO MAKE THIS REPAIR PRACTICAL FOR THE TYPICAL VEHICLE OWNER. *TR

06/30/2014: CAR WAS CRANING SLOW. OUTCOME: BATTERY REPLACED. BRAKE BOOSTER RECALL AND REPLACED. 08/18/2014: CAR WAS TOWED IN. OUTCOME: FUEL PUMP OVERLAY WAS REPLACED. 09/15/2014: CAR WAS TOWED IN NOT STARTING. OUTCOME: BATTERY REPLACED AND NEW ALTERNATOR REPLACED. LAST INCIDENT HAPPENED ON 09/12/2014 I WAS DRIVING HOME, THE CAR PANEL STARTED FLASHING, VEHICLE SHUT OFF, AND I LOST POWER STEERING. NO CONTROL OF MY CAR. THANKFUL I WASN'T IN AN ACCIDENT. I HAD MY CHILDREN IN THE CAR. PRECIOUS CARGO. THIS IS A HUGE SAFETY ISSUE AND CONCERN. IF I WAS ON THE FREEWAY I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED. MY CAR ONLY HAS 37K MILES ON IT. AN ALTERNATOR SHOULD NOT BE NEEDED TO BE REPLACED AT SUCH LOW MILEAGE. I CAN UNDERSTAND 100K. PLUS 2 BATTERY REPLACES NEEDED WITHIN 2 MONTHS. THIS CAR IS NOT RELIABLE NOR SAFE. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN THE CONSUMER STATED HE HAS BEEN ON A WAITING LIST, SINCE JULY 2012. UPDATED 03/02/15*JB

I RECEIVED A SAFETY RECALL NOTICE CAMPAIGN P14 / NHTSA 14V-154 RELATED TO A PROBLEM WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER TO SCHEDULE A SERVICE APPOINTMENT AND WAS INFORMED THAT THEY DO NOT HAVE THE PARTS NEEDED FOR THIS RECALL. WHEN I ASKED HOW I SHOULD PROCEED WITH GETTING THE RECALL TAKEN CARE OF THEY STATED I SHOULD CHECK BACK WITH THEM IN ONE MONTH TO SEE IF THEY HAVE RECEIVED ANY PARTS. I FIND THIS HIGHLY UNACCEPTABLE THAT CHRYSLER ISSUES A RECALL NOTICE WITHOUT ALREADY HAVING SUPPLIED DEALERS WITH THE RECALL PARTS. THE DEALER DID EVEN OFFER TO PUT ME ON A NOTIFICATION LIST, SIMPLY SAID I SHOULD CHECK BACK. *TR

I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM CHRYSLER FOR MY CAR. IT SAYS THAT THE BRAKE BOOSTER NEEDS TO BE INSPECTED AND THEN REPLACED OR A PROTECTIVE BRAKE BOOSTER SHIELD NEEDS TO BE INSTALLED. I CALLED CHRIS NICKEL JEEP CHRYSLER DODGE TO SCHEDULE AN APPOINTMENT AND THEY STATE THAT THEY HAVE NO PARTS FOR THIS AND HAVE NO ETA ON WHEN A FIX WILL BE AVAILABLE. THE NOTICE ALSO SAID THAT IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME, I WAS SUPPOSED TO NOTIFY THE ADMINISTRATOR OF NHTSA AT THIS WEBSITE. THAT IS WHAT THIS COMPLAINT IS FOR. *TR

RECEIVED BRAKE BOOSTER RECALL NOTICE P14. CALLED TO SCHEDULE APPOINTMENT TO HAVE IT FIXED. WAS INFORMED THAT PART MAY NOT BE AVAILABLE FOR 16 WEEKS. CALLED CHRYSLER RECALL ASSISTANCE CENTER. WAS INFORMED THAT EACH DEALERSHIP GETS ONE PART PER WEEK AND I COULD BE PUT ON ANOTHER DEALERSHIPS WAITING LIST. I COULD BE DRIVING AROUND WITH FAULTY BRAKE PARTS FOR AN UNDETERMINED LENGTH OF TIME. *TR

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I'VE CALLED DODGE NIELSON IN EAST HANOVER, NJ 07936 BACK IN JUNE TO BRING MY CAR IN FOR A PART. I RECEIVED A LETTER IN THE MAIL FEW WEEKS PRIOR IN REGARDS TO A SAFETY RECALL "BRAKE BOOSTER". IT IS NOW SEPTEMBER AND THEY HAVE TOLD ME NO PARTS HAVE BEEN RECEIVED. WINTER IS RIGHT AROUND THE CORNER AND THIS SPECIFIC PART IS QUITE IMPORTANT IN THE WINTER MONTHS COMING. I AM GETTING WORRIED WITH TIMING. PLEASE ADVISE. VIN [XXX] NOTIFICATION CODE P14 P14/NHTSA 14V-154 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT HE RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS ADVISED HE HAD TO WAIT APPROXIMATELY A MONTH BEFORE THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF DELAY; HOWEVER, NO SOLUTION WAS OFFERED.

I BOUGHT THE CAR BRAND NEW FROM SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA. THE CAR MAKES NOISES BECAUSE OF A DEFECTIVE ABSORBER, WHICH HAS BEEN CLEARLY DETERMINED IN A MANUFACTURER TSB. ALSO THE CAR HAS A SAFETY RECALL FOR BRAKE BOOSTER ISSUES. I TOOK THE CAR TO THE DEALERSHIP (SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA) LAST JUNE 14, 2014 AND THEY HAVE RECOGNIZED BOTH ISSUES BUT DIDN'T HAVE THE PARTS NEEDED IN STOCK TO DO THE REPAIRS. AFTER 2 MONTHS AND SEVERAL CALLS WE ARE GETTING THE SAME EXCUSES AND THE REPAIRS ARE STILL DUE. I AM AFRAID THEY DEALERSHIP IS DOING EVERYTHING TO AVOID THE REPAIR AND PROBABLY DOWN THE ROAD SAY THE CAR IS NOT UNDER WARRANTY ANYMORE. IN THE MEANTIME WE HAVE A CAR WITH A RECALL AND TSB ISSUE THAT IS NOT GETTING BETTER. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE IN THE MAIL. I IMMEDIATELY CALLED MY LOCAL JEEP DEALERSHIP TO SEE ABOUT FIXING THE PROBLEM. THIS CALL WAS MADE IN JUNE 2014. IT IS NOW JANUARY 2015 AND NOTHING HAS BEEN DONE TO FIX THE (NOW THREE) RECALLS I HAVE ON MY JEEP. I KEEP GETTING TOLD I AM "ON THE LIST." THE LAST TIME I CALLED THE MAN IN THE PARTS DEPARTMENT WAS VERY RUDE AND I WAS TOLD THEY "ONLY GET IN ONE PART PER WEEK" AND THERE ARE "OVER 300 PEOPLE ON THE LIST"...THIS IS UNACCEPTABLE! THESE RECALLS HAVE NOT BEEN DEALT WITH IN A TIMELY OR SAFE MANNER. A BRAKE BOOSTER PROBLEM, SUN VISOR WIRING, AND NOW THE ALTERNATOR.. WHO KNOWS WHEN THESE WILL BE FIXED! WITH THESE PROBLEMS I DO NOT FEEL AS SAFE IN MY JEEP, I MAY END UP GETTING RID OF IT IF SOMEONE DOES NOT TAKE THE TIME TO FIX VEHICLES THAT HAVE RECALLS. THIS IS OUR SAFETY, SEND MORE THAN ONE PART PER WEEK SO WE CAN FEEL SAFE IN THE VEHICLE I CHOSE TO BUY! *TR

I RESPONDED TO A SAFETY RECALL CONCERNING A BRAKE BOOSTER FOR THE ABOVE REFERENCED VEHICLE. THE RECALL NOTICE STATED THAT AFTER AN INSPECTION OF THE ISSUE, IF A REPAIR OR REPLACEMENT OF PARTS WERE NEEDED, THE REPAIR WOULD BE PERFORMED AT THAT TIME. HOWEVER, I WAS INFORMED THAT THEY (THE DEALERSHIP) DO NOT HAVE THE PARTS ON HAND, AND THAT IT WILL TAKE ABOUT TWO MONTHS TO GET THOSE PARTS IN. THIS IS UNACCEPTABLE. IF THE MANUFACTURER SENDS OUT A SAFETY RECALL, THEN THEY SHOULD HAVE ALREADY SUPPLIED THE DEALERSHIPS WITH THOSE PARTS. AND AT THE VERY LEAST, IF IT WAS GOING TO BE NECESSARY TO ORDER THOSE PARTS, THERE IS NO EXCUSE FOR IT TAKING CLOSE TO TWO MONTHS TO RECEIVE. I ALSO TAKE ISSUE WITH THE STATEMENT THAT "IT'S OK TO DRIVE YOUR CAR UNTIL THE PARTS GET HERE". IF IT'S CONSIDERED SO SAFE, WHY THE NEED FOR A SAFETY RECALL? *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER ADVISED THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL THREE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT TWO PARTS WERE BEING DISTRIBUTED TO EACH DEALER PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/24/14*LJ

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE RECALL WAS COMPLETED. UPDATED 10/30/14

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER WOULD BE UNABLE TO REPAIR THE VEHICLE FOR TWO MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE HAD MULTIPLE PROBLEMS WITH MY 2012 GRAND CHEROKEE. ALL OF THE EXTERNAL LIGHTS MODULES ---HEADLIGHTS AND TAIL LIGHTS--- WENT OUT AND HAD TO BE REPLACED DUE TO AN ELECTRICAL PROBLEM THEN THE CAR SOMETIMES WOULDN'T START. THE DEALER COULDN'T REPLICATE THE PROBLEM SO TOLD ME THEY COULDN'T DO ANYTHING. FINALLY ONE TIME IT HAPPENED AT THE DEALER AND THEY FIGURED IT WAS A DEFECT IN THE KEYLESS ENTRY THAT WAS READING THE SIGNAL FROM THE KEY FOB. THEN WHEN THEY WERE INSPECTING THE CAR THEY FOUND THE REAR SHOCK WAS LEAKING. THEY ORDERED A NEW PART IN JUNE AND IT WAS FINALLY REPLACED IN OCT AS THE PART WAS ON BACK ORDER. ON A ROUTINE OIL CHANGE THE SERVICE TECH TOLD ME I NEEDED ROUTINE MAINTENANCE CHECK ( 30000 MILES) TO THE TUNE OF $1700 AND WANTED ME TO DO IT RIGHT THEN.. THE DAY AFTER THIS OIL CHANGE THE CHECK ENGINE LIGHT COMES ON. I CALLED THE DEALER. THEY SAID IT WAS PROBABLY BECAUSE I HADN'T DONE MY 30000 MILE CHECK ( THE DAY BEFORE). HE SAID IT COULD BE VARIABLE THINGS BUT PROBABLY A BAD SPARK PLUG THAT NEEDED TO BE REPLACED ( PART OF THE $1700 CHECK HE HAD WANTED ME TO DO). I SAID I HAD OTHER CARS INCLUDING A 2002 JEEP AND I HADN'T HAD TO REPLACE THE SPARK PLUGS AT 30000 MILES. THEN HE REALIZED MY 3.6 L CAR DID NOT NEED SPARK PLUGS CHANGED AT 30000 ---- ONLY THE 5.7 DID. YESTERDAY I CHECKED MY FLUIDS AND SAW THE POWER STEERING FLUID WAS WAY LOW. I CALLED THE DEALER TO SEE IF THIS WAS NORMAL. THE TECH SAID NO--- THE STEERING FLUID WAS IN A CONTAINED SYSTEM AND SHOULD NOT LOOSE FLUID. HE SAID I MUST HAVE A LEAK SOMEWHERE IN THE SYSTEM. HE SAID IT WAS VERY DANGEROUS BUT NOT COVERED UNDER WARRANTY. HE SAID THE ENGINE COULD CATCH FIRE OR I COULD LOOSE STEERING. WHY WOULDN'T THIS BE COVERED UNDER WARRANTY? IT IS DANGEROUS. THE CAR ONLY HAS 36000 MILES AND THIS LEAK SHOULD NOT HAPPEN. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS

RECALL P14 / NHTSA 14V-154 I GOT THIS RECALL NOTICE AND CALLED THE DEALER ON JUNE 5 TO HAVE THE REPAIR MADE. THEY SAID THEY DID NOT HAVE PARTS YET AND WOULD PUT ME ON THE WAIT LIST AND THAT I WILL BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. I CALLED AGAIN ON JULY 18 (6 WEEKS LATER) AND THEY SAID THEY STILL DID NOT HAVE PARTS AND AGAIN SAID THAT I'D BE NOTIFIED. IT IS NOW DECEMBER, OVER 6 MONTHS LATER, AND I STILL HAVE RECEIVED NO NOTICE FOR THIS. I JUST CALLED AGAIN AND HAVE FINALLY BEEN SCHEDULED FOR JANUARY. I DON'T KNOW HOW MUCH OF THE FAULT IS THE MANUFACTURER AND HOW MUCH THE DEALER, BUT IT SHOULDN'T BE 7 MONTHS TO FIX A SAFETY ISSUE WITH MY BRAKES. AND IF I'M TOLD THAT I'D BE NOTIFIED WHEN IT CAN BE SCHEDULED, THEN I SHOULD BE NOTIFIED AND NOT HAVE TO REPEATEDLY CALL BACK. *TR

WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW? AFTER CONTACTING CUSTOMER CHAT AND THE CALL CENTER OF JEEP NA WE HAVE DISCOVERED THERE IS ANOTHER RECALL FOR THE ABS THAT IS LIKELY CAUSING THE ISSUE. OUR LOCAL DEALERSHIP DIDN'T MENTION THIS RECALL AT ALL AND HAD NO PROBLEM SENDING US BACK ON THE ROAD WITH A VEHICLE WITH BRAKE DEFECTS. I TRIED ADDRESSING IT AT THE LOCAL AND MANUFACTURER LEVEL AND THEY WON'T EVEN ADDRESS MY SAFETY CONCERNS. THEY JUST APOLOGIZE I AM DISSATISFIED. *TR

WHEN RECEIVED A SAFETY RECALL NOTICE FOR THE BRAKE BOOSTER PREMATURELY CORRODING BACK IN JUNE 2014. I CALLED ANCIRA CHRYSLER JEEP DODGE TO SCHEDULE A SERVICE APPOINTMENT ON 4 JUNE 2014. I WAS TOLD I WOULD RECEIVE A CALL IN ABOUT TWO MONTHS WHEN THE PARTS COME IN. I CALLED BACK ON 4 SEPTEMBER BECAUSE I RECEIVED A DIFFERENT RECALL NOTICE BUT FOR THE SUN VISOR VANITY LAMP WIRING RISKING FIRE...I WAS TOLD THE PARTS FOR THE BRAKE BOOSTER WERE STILL NOT IN STOCK. IT IS NOW 24 DECEMBER 2014 AND I RECEIVE ANOTHER SAFETY RECALL NOTICE FOR THE BRAKE BOOSTER. PLEASE ASSIST ON HOW I AM TO GET SAFETY RECALL NOTICE P14 AND P36 REPAIRED ON MY VEHICLE. *TR

RECEIVED RECALL NOTICE P14 / NHTSA 14V-154 (BRAKE BOOSTER) ON 5/31/14. CONTACTED EARNHARDTS GILBERT JEEP / DODGE ON 6/2/14 (GILBERT, ARIZONA) . WAS ADVISED TO BRING VEHICLE IN TO SERVICE DEPT. ON 6/3/14 BY APPOINTMENT FOR INSPECTION. WAS ALSO ADVISED THAT PARTS WOULD HAVE TO BE ORDERED. ARRIVED ON 6/3/14 AND WAS INFORMED NO INSPECTION WOULD TAKE PLACE UNTIL PARTS ARRIVED "2-3 WEEKS" LATER. IT WAS MY DISTINCT IMPRESSION, VIA INITIAL PHONE CALL TO DEALER AND SUBSEQUENT INITIAL VISIT, THAT DEALER / PERSONNEL WERE NOT AS FAMILIAR WITH RECALL AS ONE WOULD THINK THEY SHOULD BE. I ALSO UNDERSTAND THE RECALL ISSUE AT HAND BUT AT THIS JUNCTURE MY WIFE AND I WILL BE WAITING 2-3 WEEKS, PERHAPS, TO HAVE THE ISSUE RESOLVED. I FIND IT DIFFICULT TO BELIEVE THAT CHRYSLER DOES NOT HAVE NECESSARY PARTS AT THE TIME OF RECALL NOTIFICATION TO RECTIFY BRAKE BOOSTER ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED HE ATTEMPTED TO GET THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THERE WERE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NETS RECALL CAMPAIGN NUMBER (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A LONG WAITING LIST. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT ONE PART WAS BEING DISTRIBUTED TO THE DEALER PER WEEK. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE REPAIRS DONE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM NOT SURE IF THIS IS THE CORRECT PLACE TO COMPLAIN. BUT I RECEIVED A RECALL FOR MY BRAKE BOOSTER ( WHICH I AM NOT SURE WHAT IT IS, BUT ANYTHING TO DO WITH BRAKES HAS TO BE IMPORTANT) MONTHS AGO. I REACH OUT TO THE DEALERSHIP SAYING I RECEIVE THE LETTER IN THE MAIL ABOUT MY BRAKES AND I NEED THIS FIXED AND THEY SAID WELL THEY ONLY SEND US ONE PART AT A TIME. SO WHEN WE FIX ONE WE HAVE TO SEND THE OLD ONE IN AND WAIT FOR A NEW ONE SO WE WILL PUT YOU ON THE LIST TO GET THE PART. SO I CALLED BACK A MONTH LATER TO FIND OUT THAT THE RECALL PART HAS BEEN RECALLED WHICH IS RIDICULOUS. SO HERE I AM THE END OF SEPTEMBER STILL TRYING TO GET BY BRAKE BOOSTER FIXED, NOT KNOWING IF MY BRAKES WILL FAIL OR NOT. I SHOULDN'T HAVE TO WAIT TO GET INTO AN ACCIDENT FOR SOMETHING TO BE DONE. MY CAR ISN'T A CHEAP CAR I HAVE PAID GOOD MONEY FOR THIS AND IF SOMETHING ISN'T SAFE THERE IT SHOULD BE FIXED AND I SHOULDN'T HAVE TO WORRY ABOUT IT. CAN YOU PLEASE HELP ME IF YOU CAN NOT CAN YOU LEAD ME IN THE RIGHT DIRECTION. THANK YOU IN ADVANCE *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES), 14V53000 (ELECTRICAL) AND 14V391000 (ELECTRICAL). THE DEALER AND THE MANUFACTURER WERE CONTACT ON MULTIPLE OCCASIONS AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

ERRATIC ELECTRICAL ISSUES. HEATED SEATS STOPPED WORKING. BACK UP CAMERA NOT WORKING. KEEP GETTING ERROR MESSAGE THAT KEY BATTERY IS LOW EVEN THOUGH BATTERY WAS CHANGED. RIGHT REAR TAILLIGHT SPORADICALLY WORKING. *TR

I HAVE CONTACTED LARRY MILLER CHRYSLER JEEP IN THORNTON COLORADO IN JUNE 2014 ASKING TO HAVE MY VEHICLE SERVICED FOR THE RECALL (S). I WAS TOLD THAT THEY WOULD HAVE TO ORDER THE PART. IN OCTOBER 2014 (5 MONTHS LATER) I CALLED TO SEE WHY I WAS NOT GETTING CALLED IN FOR THE RECALL SERVICE. A VERY RUDE PARTS DEPARTMENT STAFF LAUGHED AND TOLD ME IT COULD BE MONTHS AS THERE WEREN'T ENOUGH PARTS. HE TOLD ME TO JUST WAIT UNTIL I WAS CONTACTED. IT HAS NOW BEEN A FULL 7 MONTHS AND I AM STILL WAITING ON THE CALL TO GET MY RECALL (S) TAKEN CARE OF. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE MANUFACTURER ONLY RELEASED ONE REPAIR KIT PER WEEK. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT COULD NOT REACH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THE PARTS WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER 4 MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT ONLY THREE PARTS PER WEEK WERE BEING MADE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/12/15*CN THE RECALL REPAIR WAS COMPLETED. UPDATED 03/17/15

I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I KNOW I'M NOT LARGE ENOUGH OR STRONG ENOUGH TO MAKE THIS CRACK. I NEVER LEANED ON THE WINDSHIELD EVER. AFTER READING OTHER PEOPLE'S CONCERNS WITH THIS SITUATION I COULD HAVE LEANED ON THE CAR AND ADDED MORE PRESSURE TO AN ALREADY PRESSURE POINT TO THE VEHICLE. I CALLED THE DEALER AND SPOKE WITH A MANAGER AND HE JUST SAID PERHAPS A ROCK I MENTIONED I WOULD GO OVER AND SHOW HIM. I TOOK IT TO THE DEALER AND THEY FOUND NO CHIP OR ANYTHING THAT MAY HAVE BEEN THE CAUSE. I WAS TOLD THEY WOULD TALK ABOUT IT AND LET ME KNOW. I WANT TO KNOW ONE DEALER HAD 75 WINDSHIELD ON BACK ORDER. PERHAPS THIS WAS A MANUFACTURER DEFECT AND THEY ARE TRYING TO SWEEP IT UNDER THE CARPET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CAR WOULD NOT START. WAS TOLD THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.