2013 Jeep Grand Cherokee Fuel System Problems

Recall V62/NHTSA 19V-813 that was done on my vehicle in Jan 2023 at 44607 miles failed 0n March 4 2026 the vehicle died and would not start and the repair shop had to replace the fuel pump relay again only 4,811 mile later even though it had been 3 years not many miles and of course Jeep will not reimburse me because it was over 3 years ago

Took my vehicle to dealership for fuel pump recall. Was told it wasn’t the actual pump but the wiring and they fixed it. Vehicle continued to have the same issues plus a new issue where the car completely stalled out while driving. I took it back, they said the parts they put on were defective but I’d still have to pay 300$. I paid the money and within 10 hours of getting my car back I stalled on the highway in the fast lane. Luckily it was traffic so no one was hurt and I didn’t cause an accident but this is dangerous and I let the dealership know and all they said was bring it back for a day. I did and they couldn’t tell me anything.

The V62 fuel pump recall was repaired in 2021. Recently this vehicle has had hard starts again, misfires, engine light came on. The vehicle was taken in to certified repair shop. The shop states cannot diagnose without tearing the only thing apart and a high expense. The shop believes it could be lifters or possibly cam but they are unsure even though the systems to this vehicle having a hard start and misfiring relates to this V62 fuel pump relay that is relates to the cam shaft sensor and causes hard starts and misfires. The car is not driveable more than a short distance. The vehicle is unsafe to drive due to the fact you do not know when this vehicle will stall or start again. The V62 recall pet fuel pump relay has malfunctioned. This part was repair but is a faulty part, a lemon, and the manufacturer should be standing behind this part and their product. I have discussed this with the repair shop and Chrysler/Jeep and now pursing with you due to the safety of this vehicle, the defective recall part, and the fact the manufacturer needs to stand behind their product.

On my way to work and the vehicle stalled. I was able to move the vehicle, however, I reached out for assistance in the recall. Unable to get a dealership to fix the recall.

fuel pump issues

We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall 19V-813 was initiated on November 14th, 2019. It is now May 17th, 2023 and the manufacture still is OUT OF STOCK on this part needed to remedy the situation. I'm reporting this because it states if the mfg. cannot remedy in a reasonable amount of time to report it to NHTSA which is what I'm doing. If something happens regarding safety everyone is now on notice that it's unacceptable to be backordered for a recall part for 4 years.

I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.

2013 JEEP GRAND GHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED ASSISTANCE RECEIVING THE PARTS NECESSARY TO COMPLETE RECALL AS THEY ARE ON BACK ORDER.

MY JEEP GRAND CHEROKEE . TENDS TO STALL A LOT WHEN STARTING IT UP , IT MAKES THIS LOUD CRANKING NOISE AND TAKE ABOUT 5-10 SECONDS TO TOP. ALSO WHENEVER I'M MAKING SHARP TURNS THE JEEP FEELS LIKE IT'S LOSING POWER AND I HAVE TO PUSH DOWN ON THE BREAK AND START OVER . ALSO MY FORWARD WARNING COLLISION AND ACC OFF IS ON DASH BOARD . BRAKE SYMBOLS ALONG WITH TRACTION OFF NOW POPS UP ON THE DASH BOARD. IT'S BEEN OVER A YEAR SINCE I RECEIVED THE LETTER AND I'M CONCERNED DUE TO SAFETY ISSUES IT MAY CAUSE . (ALSO THE START DELAY AND CAR SLOWING DOWN HAVE BEEN GOING ON SINCE I PURCHASED THE JEEP )

RECALL V62/NHTSA 19V-813. FUEL PUMP RELAY RECALL. RESPONDED TO THE RECALL AND A NEW WIRING HARNESS WAS INSTALLED. THIS HAS NOT FIXED THE PROBLEM. WHILE STATIONARY, VEHICLE HAS FALSE STARTS ALMOST ON A DAILY BASIS. BY FALSE I MEAN CAR WILL CRANK BUT DOES NOT START. AT TIMES WHILE IN MOTION, VEHICLE WILL RUN SLUGGISH AND CHECK ENGINE LIGHT COMES ON. THIS IS THE SECOND REPLACEMENT HARNESS INSTALLED .

I HAVE REQUESTED ASSISTANCE FROM 2 DEALERSHIPS AND I HAVE BEEN TOLD JEEP IS ONLY SENDING 1 PER WEEK TO DEALERSHIPS AND THE LIST TO GET IT FIXED IS VERY LONG AND THEY DO NOT KNOW WHEN I CAN GET IF FIXED. THIS IS A SAFETY RECALL AND I AM VERY WORRIED ABOUT MY JEEP.

RECALLS 19V-913 AND 15V-115 AROUND THE 28TH DAY OF DECEMBER, 2020, I WAS IN PUBLIC STREET ON MY WAY TO MY MOTHER'S HOME AT NIGHT IN MY VEHICLE. THE VEHICLE BEGAN TO SLOW DOWN. I BEGAN TO PUSH THE ENGINE PEDAL AND IT DIDN'T REACTED. IT WAS DIFFICULT TO PUSH THE BREAK. I WAS NEAR THE ENTRANCE OF THE COMMUNITY GATE AND, BECAUSE I WAS DRIVING SLOWLY, I WAS ABLE TO PUT THE CAR ON NEUTRO AND MANAGED TO ENTER THE COMMUNITY AND LEFT THE CAR INSIDE THE GATE COMMUNITY BECAUSE WAS NOT ABLE TO REACH MY MOTHER'S HOUSE. IT WAS VERY SCARY AND DANGEROUS SITUATION, BECAUSE I COULD HAVE BEEN HIT BY A CAR BY THE SUDDEN SLOWING OF CAR VELOCITY AND WHILE TURNING LEFT TO THE COMMUNITY GATE IN NEUTRO. CALLED CHRYSLER DEALER TO INFORM THEM THAT THE SAME STALLING SITUATION THAT OCCURRED THE SEVERAL TIMES THEY INSPECTED MY CAR FOR PREVIOUSLY, HAPPENED AGAIN. THEY TOLD ME THAT THE SOONEST APPOINTMENT THEY CAN GIVE ME IS IN THE 18TH OF JANUARY OF 2021. THE CAR IS STATIONED WAITING TO BE TOWED TO THE DEALER. THIS WOULD BE AT LEAST THE 6TH TIME THE CAR HAD THIS PROBLEM, AND THE THIRD THAT I HAVE TO TOW IT. THE FIRST TIME THE CAR WAS TOWED WAS IN APRIL OF 2018; THAT TIME THEY REPLACE THE FUEL PUMP/MODULE. IN SEPTEMBER OF 2018, THE EXTERNAL FUEL PUMP RELAY WAS REPLACED. THE CAR WAS BROUGHT TO THE DEALER AGAIN IN MARCH AND NOVEMBER OF 2019 FOR THE SAME PROBLEM BUT THEY ALLEGED NOTHING WAS FOUND. THE LAST TIME WAS IN THE 11TH OF AUGUST OF 2020, WHEN THE CAR WAS TOWED TO THE DEALER BECAUSE IT STALLED AND COULD NOT BE TURN ON; THE FUEL PUMP RELAY CONTROL CIRCUIT OVERLAY HARNESS WAS REPLACED, (ACCORDING TO WORK ORDER). JUST AFTER FOUR MONTHS, THE CAR STALLED WHILE MOVING IN THE MIDDLE OF A TRANSITED PUBLIC STREET AT NIGHT. THIS HAPPENED PREVIOUSLY, BUT THE CAR MANAGE TO RECOVER QUICKLY WHILE DRIVING. THIS IS WHY I BEGAN TO DRIVE SLOWLY. MORE THAN TWO YEARS AND STILL THE SAFETY ISSUE PERSISTS. (RECALL RELATED INCIDENT) TS

SAFETY RECALL WAS ISSUED FOR THIS ON NOVEMBER 14, 2019. THERE IS STILL NO REMEDY. NOT SURE WHAT THE TIMEFRAME ON RECALLS IS, BUT I'D SAY MY SAFETY HAS BEEN AT RISK LONG ENOUGH. MY VEHICLE OFTEN SPUTTERS AND SHAKES VIOLENTLY WHILE ACCELERATING, ESPECIALLY WHEN TRYING TO ACHIEVE HIGH SPEEDS QUICKLY (WHILE ENTERING FREEWAY TRAFFIC FROM AN ON RAMP OR WHEN PASSING INTO ONCOMING TRAFFIC FOR EXAMPLE). THE ISSUE RELATED TO THIS RECALL CAN CAUSE MY VEHICLE TO STALL WHICH WOULD BE SEVERELY DANGEROUS IN THESE SITUATIONS.

RECEIVED RECALL NOTICE 12 MONTHS AGO - V62/NHTSA 19V-813, FUEL PUMP RELAY. A ENGINE STALL WHILE DRIVING CAN CAUSE VEHICLE CRASH WITHOUT PRIOR WARNING. VEHICLE HAS BEEN IN SHOP 2 TIMES IN LAST WEEK WITH ISSUES WITH THE ETC (ELECTRONIC THROTTLE CONTROL) CAUSED BY THE FUEL PUMP. FAILURE TO START FROM A COLD AND A WARM START HAS HAPPENED 6 TIMES. FIRST REPAIR COST $553.66 AND TODAY'S REPAIR OF THE FUEL PUMP WHILE COVERED UNDER WARRANTY (SINCE THE FIRST RECALL PART FAILED) DOESN'T HELP FIX THE PROBLEM. SHOULD NOT TAKE 12 MONTHS TO RESOLVE AN ISSUE OF THIS MAGNATUDE. IT IS VERY STRESSFUL DRIVING THIS VEHICLE WITH THE KNOWLEDGE THAT IT IS HAVING ISSUES AND COULD FAIL AND CAUSE A CRASH. HOW SOON WILL THIS RECALL BE RECTIFIED?11

I cannot get this fixed. I have been 30th on the list since January and the dealer tells me they only get 1 part every so often. I have this vehicle parked as I refuse to drive since there is a recall. I need help getting the fuel pump component to the Pueblo, CO jeep dealer so I can get my care fixed.

THE CAR HAS SHUT OFF WHILE DRIVING DUE TO THE FUEL PUMP RELAY ISSUE. WE HAVE TAKEN IT IN TO THE DEALERSHIP TO REPAIR; HOWEVER, THEY STATE IT COULD TAKE A YEAR OR MORE DUE TO LIMITED SUPPLY OF THE PARTS REQUIRED. THE CAR IS INOPERABLE, BUT CHRYSLER IS REFUSING TO PROVIDE A RENTAL CAR OR OFFER A REASONABLE PURCHASE PRICE. PLEASE HELP OR LET ME KNOW WHO CAN!

DROVE MY CAR ALL DAY COMPLETELY FINE ALL DAY NO ISSUES. WENT TO START IT TO GO GET FOOD AND IT WOULDN'T START. TRIED ABOUT FOUR TIMES THEN FINALLY HAD TO DISCONNECT AND RECONNECT THE BATTERY TO GET IT TO START AND I'VE HAD TO DO THIS ABOUT 15 TIMES IN THE YEAR AND A HALF I'VE HAD THIS CAR.

MY CAR IS STALLING NOT PICKING UP SPEED AND MAKING A NOISE THAT MY ENGINE IS WORKING HARD WHEN STEPPING ON THE GAS . MY ENGINE LIGHT HAS COME ON AND WHEN TRYING TO GET THE RECALLED PART FIXED THE DEALERSHIP IS SAYING THEY DON'T HAVE THE PART AND DO NOT KNOW WHEN IT WILL BE AVAILABLE

A RECALL WAS ISSUED NOVEMBER 14, 2019 TO REPLACE A FUEL PUMP RELAY THAT CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. THIS RECALL WAS ISSUED ALMOST A YEAR AGO AND HAS NOT YET BEEN RESOLVED. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THIS VEHICLE. I CONTACTED THE FCA AND THEY SUGGESTED THAT I TAKE THE VEHICLE INTO MY JEEP DEALER TO HAVE IT ANALYZED TO SEE IF THERE IF ANYTHING WRONG WITH THE RELAY THAT IS CURRENTLY INSTALLED. I TOOK MY VEHICLE INTO THE JEEP DEALER AND THEY TOLD ME THAT PUTTING IT ON THE ANALYZER WOULD DO NOT GOOD. I WANT TO KNOW WHEN THIS RECALL WILL BE RESOLVED.