2014 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER PROVIDED A TIME FRAME OF 41 WEEKS FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON MULTIPLE OCCASIONS OVER THE LIFE OF THE VEHICLE, WHICH IS CURRENTLY AT 21,000 MILES, CONFIDENCE IN KNOWING YOU HAVE SELECTED THE CORRECT GEAR IS VERY LOW. WHEN PUTTING THE CAR IN DRIVE, PARK OR REVERSE, YOU HAVE TO CHECK AT LEAST TWICE THAT YOU ARE IN THE CORRECT GEAR BEFORE TAKING THE FOOT OFF THE BRAKE. THE MOST RECENT INCIDENT WAS IN LATE JUNE 2015, WHEN I WAS TAKING MY DOG TO THE VET FOR AN EMERGENCY. I THOUGHT I PUT THE CAR IN PARK. INDICATIONS SHOWED IT WAS IN PARK. I GOT OUT OF THE CAR AND THE CAR BEGIN TO ROLL BACKWARDS. THE CAR WAS ACTUALLY IN REVERSE. FORTUNATELY, I WAS ABLE TO JUMP BACK IN AND STOP THE CAR BEFORE GETTING HIT BY THE OPEN DOOR, THIS TIME SETTING THE PARKING BRAKE ALSO. SIMILAR INCIDENTS HAVE HAPPENED TO MY SPOUSE AS SHE NOW HAS TO CHECK AT LEAST TWICE THAT THE VEHICLE IS IN ANY CORRECT GEAR. WE DID REPORT THIS TO DEALER BUT WITH LITTLE RESPONSE OTHER THAN LOOKING TO SEE IF THERE WAS A SERVICE BULLETIN. WE CURRENTLY HAVE THREE OUTSTANDING RECALL NOTICES BUT ARE UNABLE TO GET DEALER TO SATISFACTORILY RESPOND BECAUSE THEY DID NOT HAVE PARTS OR DID NOT CALL US BACK TO SET UP SERVICE APPOINTMENT.

DRIVER'S SIDE FRONT OUTER CV JOINT BOOT SLIPPED DUE TO AN IMPROPERLY-INSTALLED BOOT CLAMP AND THE GREASE FROM THE JOINT MIGRATED TO THE BRAKE SPLASH GUARD, SUSPENSION COMPONENTS, AND INSIDE OF THE WHEEL ON THAT SIDE. NO GREASE APPARENT ON THE BRAKE ROTOR AT THIS TIME, HOWEVER THE DEALER, GRAPEVINE DODGE CHRYSLER JEEP, IN GRAPEVINE, TX, HAS INSTRUCTED ME TO DRIVE THE VEHICLE TO THEM FOR SERVICE IN A FEW DAYS. ANY GREASE ON THE BRAKE ROTOR COULD CAUSE A BRAKE FAILURE ON THAT SIDE (LEADING TO LOSS OF CONTROL) AND WOULD REQUIRE SOME PARTS TO BE REPLACED. I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH JEEP GRAND CHEROKEES MANUFACTURED IN MARCH AND APRIL OF 2014, HOWEVER THE DEALER'S SERVICE ADVISOR WHOM I SPOKE WITH APPEARS TO BE UNAWARE OF THE TREND AND LARGELY IGNORANT OF THE DANGER THAT IT PRESENTS. *TR

VEHICLE TRAVELING AT 5 MPH, A/C ON MAX, FAN SPEED AT HIGHEST SETTING. A LOUD "POP", FOLLOWED BY A RUSH OF REFRIGERANT THROUGH THE VENTS. THE VENTS HAD BEEN POINTED DIRECTLY AT MY FACE AND I IMMEDIATELY STARTED CHOKING. WITHIN 3 SECONDS, THE ENTIRE INTERIOR HAD BEEN FLOODED WITH THIS DENSE FOG OF REFRIGERANT. I COULD NOT SEE, I COULD NOT BREATHE, I THOUGHT MY JEEP WAS TRYING TO KILL ME. I MANAGED TO STOP THE VEHICLE, OPEN THE DOOR AND EXIT BEFORE I CHOKED TO DEATH. I OPENED ALL OF THE DOORS AND LET THE VEHICLE "AIR OUT" BEFORE GETTING BACK IN TO DRIVE HOME. THE VEHICLE IS BEING SERVICED AT THE DEALER RIGHT NOW. THE FAILURE IS A LEAK IN THE EVAPORATOR COIL. *TR

FRONT CV AXLE BOOT IS EXPLODED. THE RETAINING CLIP HAS FALLEN OFF, GREASE IS EVERYWHERE. THE VEHICLE DID NOT EVEN MAKE THE TRIP BACK FROM THE DEALERSHIP WHEN NEW, CAR HAS LESS THAN 150 MILES. *TR

I RECEIVED A SAFETY RECALL NOTICE FOR A BRAKE DEFECT ON MY 2014 JEEP GRAND CHEROKEE. NOTICE INFORMED ME TO MAKE AN APPOINTMENT FOR REPAIR WITH MY DEALER. I MADE THE APPOINTMENT ASSUMING IT WAS FOR REPAIR AS THE NOTICE STATED. WHEN I TOOK MY JEEP IN I WAS INFORMED THE APPOINTMENT WAS FOR INSPECTION ONLY THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND DID NOT HAVE AN ESTIMATE ON WHEN THE PART WOULD BE AVAILABLE. A SAFETY RECALL MEANS THERE IS A DEFECTIVE PART ON THE VEHICLE THAT IF NOT REPAIRED COULD CASE AN ACCIDENT AND POSSIBLE DEATH. SO EVERYONE WHO DRIVES A VEHICLE COVERED BY THE RECALL PUTS THEIR LIFE IN DANGER EVERYTIME THEY GET BEHIND THE WHEEL. THE ONLY PURPOSE THIS RECALL HAS SERVED IS TO WARN PEOPLE THAT THEY ARE OPERATING A VEHICLE THAT THEY MAY LOSE THEIR LIFE IN. GOOD JOB CHRYSLER !!! *TR

DURING A TRIP OF APPROX 250 MILES, AFTER 4 HOURS OF DRIVING THE VEHICLE EXHIBITED NUMEROUS ALARMS AS FOLLOWS; "AIR BAG SYSTEM REQUIRES SERVICE", "DRIVERS SEATBELT DISCONNECTED", "FRONT PASSENGER SEATBELT DISCONNECTED", AND "VEHICLE PHONE REQUIRES SERVICE". AT ALL TIMES BOTH DRIVER AND PASSENGER HAD THEIR SEATBELT ON, POSITIVELY CONNECTED. THE VEHICLE WOULD RANDOMLY REPEAT THE CHIMES AS IF THE ALARMS WERE COMING IN REPEATEDLY. AFTER APPROX. 1/2 HOUR, ALL ALARMS RESET. 2 DAYS LATER ON THE RETURN TRIP, ABOUT 1 HOUR INTO THE TRIP THE SAME PROBLEMS AS LISTED ABOVE REPEATED ITSELF, EXCEPT IT WILL NO LONGER RESET. PRESENTLY VEHICLE, UPON STARTUP GOES THROUGH THE ABOVE MENTIONED ALARMS WITH THE SEATBELT LIGHT, AND AIRBAG LIGHT CONSTANTLY ON. AFTER RESEARCHING THIS PROBLEM ON JEEP FORUMS FOR THE WK2 MODEL, THEIR APPEARS TO BE NUMBER FAILURES OF THE ORC MODULE FOR THIS VEHICLE. MY VEHICLE HAS NOT BEEN ANALYZED BY CHRYSLER AT THIS TIME, BUT A SERVICE DATE IS SCHEDULED. CURRENTLY AS STATED BY A CHRYSLER EMPLOYEE, THERE ARE 400 ORC MODULES BACKORDERD FOR THIS YEAR VEHICLE. *TR

VEHICLE LOST ALL FORWARDED SPEED (ENGINE WAS STILL RUNNING), TRANSMISSION WAS NOT ALLOWING THE VEHICLE TO CONTINUE TO MOVE FORWARDED. MY JEEP WAS ALMOST HIT SEVERAL TIMES BY DIFFERENT EIGHTEEN WHEELERS, CARS, AND PICKUPS WHILE TRYING TO GET THE JEEP OFF THE HIGHWAY TO A MORE SAFE SPOT. MY FAMILY AND I WHERE PUT IN GREAT DANGER BECAUSE OF THIS INCIDENT. THE SECOND OCCURRENCE WAS WHEN I LEFT THE JEEP IN PARK AND WALKED IN FRONT OF IT, AT WHICH TIME THE JEEP BEGAN TO MOVE FORWARDED HITTING ME, IF IT WERE NOT FOR MY WIFE SITTING IN THE PASSENGER SEAT AND PUSHING THE SHIFTER UP, I WOULD HAVE BEEN RAN OVER. THE SHIFTER IS NOT SUPPOSED TO MOVE WITHOUT APPLYING THE BRAKE (A MAJOR PROBLEM EXISTS SOMEWHERE). THE THIRD OCCURRENCE WAS WHEN WE ENTERED THE HIGHWAY WITH THE POSTED SPEED LIMIT OF 70 MPH, THE JEEP WOULD NOT ACCELERATE FASTER THAN 38 MPH. AGAIN MY FAMILY WAS IN IMMEDIATE DANGER BECAUSE OF THE HILLY TERRAIN AND THE TRAFFIC RUNNING UP ON US AT 70 MPH. WE FOUND OURSELVES HAVING TO PARK ON THE SIDE OF THE ROAD PLACING OURSELVES IN ANOTHER DANGEROUS ENVIRONMENT. THE TRANSMISSION FINALLY ENGAGE PROPERLY AND WE WERE ABLE TO GET THE JEEP TO THE REPAIR SHOP. THE JEEP HAD ALREADY BEEN IN THE SHOP TWICE FOR THE FRONT DRIVE AXLE. THE SECOND TIME IT WAS IN THE SHOP, THEY WERE SUPPOSE TO CHECK OUT THE TRANSMISSION TO CORRECT WHAT HAD HAPPENED THE FIRST TIME THE JEEP STOPPED RUNNING DOWN THE HIGHWAY. MY FAMILY WAS LUCKY THAT WE DID NOT HAVE A MAJOR ACCIDENT BECAUSE OF THESE PROBLEMS. I FEEL THAT AN INVESTIGATION NEEDS TO BE INITIATED QUICKLY BEFORE SOMEONE OR SOME FAMILY DIE IN A FATAL CRASH BECAUSE OF THESE PROBLEMS. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE, IT ROLLED ON ITS OWN AND STRUCK AND DRAGGED THE CONTACT'S SPOUSE. THE VEHICLE ROLLED TO A DRAINAGE AREA WHERE IT WAS STOPPED. A POLICE REPORT WAS NOT FILED. THE CONTACT'S SPOUSE SUSTAINED A FRACTURED LEFT SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

THERE WAS NOT AN ACCIDENT (THE FORM ABOVE MADE ME FILL IN A DATE) I RECEIVED A RECALL NOTICE FOR MY JEEP, I CALLED MY LOCAL DODGE/JEEP DEALER AND TOLD THEM THERE WAS A RECALL AND ASKED IF I COULD BRING IT IN. I WAS TOLD THERE WAS A 26 WEEK, NOT 26 DAYS, BUT A 26 WEEK WAIT FOR REPAIR DUE TO THIS PARTICULAR RECALL (NOTIFICATION CODE: P14). I READ IN THE RECALL NOTICE THAT MY BRAKES COULD BE COMPROMISED AND MAY CAUSE A CRASH. SO I HAVE TO WAIT 26 WEEKS BEFORE THIS CAN BE FIXED? I WAS TOLD BY MY LOCAL DEALER, I WOULD BE PUT ON A WAITING LIST. WHY? *TR

THIS IS A COMPLIANT ABOUT THE UNTIMELY ABILITY FOR REPAIR TO BE COMPLETED FOR SAFETY RECALL P14/NHSTA 14V-154. I RECEIVED MY FIRST RECALL THE BEGINNING OF JUNE 2014. MY VEHICLE WAS BROUGHT TO THE DEALER ON JUNE 17, 2014 FOR THIS RECALL. HOWEVER, THEY SAID THEY HAD TO ORDER THE PARTS AND HAD NO IDEA WHEN PARTS WOULD ARRIVE. THEY SAID IT MAY BE A LONG TIME. THE END OF SEPTEMBER 2014 I NOW HAVE A RECEIVED A SECOND NOTICE FROM CHRYSLER FOR THIS RECALL. I BELIEVE THAT THIS IS NOW AN UNREASONABLE AMOUNT OF TIME AND DELAY FOR REPAIR OF THE BRAKES AS RELATED TO THIS SAFETY RECALL. I ALSO HAVE A RECALL FOR SUN VISOR LAMP WIRING AND PER MY DEALER IT APPEARS THAT THERE IS A SIMILAR SITUATION WHICH SLOW RECEIPT OF PARTS FOR THIS ALSO. MY VEHICLE HAS NOT BEEN REPAIRED FOR THIS RECALL. I LIVE IN AN AREA WHERE THE TEMPERATURES GET BELOW FREEZING FOR EXTENDED PERIODS OF TIME. I AM CONCERNED FOR MY SAFETY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ALERT CAME UP STATING AIRBAGS NEED TO BE SERVICED. THEN ALERT CAME ON SAYING DRIVERS SEATBELT NOT FASTENED (IT WAS BUCKLED). I PULLED OVER AND PUT THE CAR IN PARK. TURNED THE ENGINE OFF AND RESTARTED. ALERTS CAME BACK ON. ALSO CAME UP WITH ALERT THAT ONBOARD SERVICE/EMERGENCY PHONE NEEDED TO BE SERVICED. TOOK TO DEALERSHIP AND THEY SAID IT IS THE ORC MODULE. THE PART IS BACK ORDERED AND I AM CONCERNED ABOUT DRIVING THE CAR FOR SEVERAL WEEKS WITHOUT FUNCTIONING AIRBAGS. ALSO, NOT SURE IF THERE IS AN ISSUE WITH SEATBELTS GIVEN THE ALERT. *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/28/14*CN UPDATED 09/17/2014*JS

REGARDING RECALL 16V-240. I AM WRITING TO ENCOURAGE NHTSA TO REQUIRE FCA TO REPLACE THE ELECTRONIC SHIFT SELECTOR WITH ONE THAT STAYS IN THE POSITION CORRESPONDING TO THE TRANSMISSION GEAR SELECTION. MORE DISPLAY WARNINGS AND PRINTED CARDS WILL NOT SOLVE THE USER INTERFACE PROBLEM CREATED BY THE SHIFTER MOVING BACK TO CENTER REGARDLESS OF THE TRANSMISSION GEAR SELECTION. ON NUMEROUS OCCASIONS, I HAVE MOVED THE SHIFT SELECTOR FORWARD FROM DRIVE TOWARD PARK, THINKING THAT I HAD HEARD/FELT 3 CLICKS AND THAT I WAS IN PARK, ONLY TO FIND THAT THE VEHICLE IS IN REVERSE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS NOT ABLE TO INDICATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SITTING IN PARKING LOT WITH AIR CONDITIONER ON & SUDDENLY AC STARTED BLOWING HOT AIR. CLIMATE CONTROL AUTOMATICALLY TURNED ITSELF OFF. WHEN I TURNED IT TO MAX AC IT BLEW COLD AIR. THEN I RETURNED IT BACK TO AC AND IT BLEW COLD AIR AGAIN. APPROXIMATELY 2 WEEKS LATER, MPH AT 60, SAME THING HAPPENED. WHEN I TOOK IT IN FOR SERVICE, TECHNICIAN EXPLAINED IT AS COILS FREEZING UP BECAUSE OF HUMIDITY. NO ACTION WAS PERFORMED. *TR

INSPECTED FRONT WHEELS NOTICING GREASE ON THE INSIDE OF RIMS. UPON FURTHER INSPECTION, FOUND DEFECTIVE CV JOINT BOOTS CAUSING GREASE TO BE SPREAD ALL OVER INSIDE OF BOTH FRONT WHEELS. *TR

FRONT CV BOOT CLAMP FAILURE: NOTED GREASE ON LEFT FRONT WHEEL, LOOKED UNDERNEATH TO FIND AXLE GREASE SPLATTERED ALL OVER INSIDE OF THE RIM, BRAKE CALIPER, AND MOST FRONT LEFT AXLE COMPONENTS. CLAMP WHICH HOLDS THE CV JOINT BOOT IN PLACE AT THE WHEEL WAS MISSING AND CV BOOT WAS OFF, ALLOWING GREASE TO ESCAPE FROM CV JOINT. THE SAME PROBLEM HAS BEEN REPORTED NUMEROUS TIMES ON THIS SITE, AS WELL AS ON THE JEEP OWNER FORUMS, AND SEEMS TO AFFECT 2014 JEEP GRAND CHEROKEES BUILT BETWEEN EARLY MARCH AND MID-APRIL. MANY OWNERS HAVE REPORTED BOTH CV BOOT CLAMPS FAILING (BOTH FRONT AXLES), AT DIFFERENT TIMES. AT THIS POINT JEEP HAS NOT ISSUED ANY TYPE OF RECALL FOR THE ISSUE. THE AFFECTED AXLE HAS BEEN SINCE REPLACED, AFTER A 6 DAY WAIT FOR THE PART. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING UP A GRADE AT 50 MPH, VEHICLE BEGAN TO SHAKE/SHUDDER/VIBRATE. I HAD TO TRAMP THE ACCELERATOR TO ENGAGE THE TRANSMISSION TO WORK THROUGH THE SITUATION. THIS HAS HAPPENED AT LEAST A DOZEN TIMES. DEALER HAS NOT BEEN ABLE TO REPLICATE THE CONDITION. THE CATALYTIC CONVERTER IS BEING REPLACED ON 7/16. I DO NOT KNOW IF THIS IS THE CAUSE OF THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS UPHILL AND TOWING A RECREATIONAL VEHICLE, THE VEHICLE OVERHEATED. PER THE MANUFACTURER, THE VEHICLE'S MAXIMUM TOWING CAPACITY WEIGHT SHOULD BE 7,200 LBS., BUT THE RECREATIONAL VEHICLE WEIGHED LESS THAN 7,200 LBS. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

RECEIVED SAFETY RECALL FOR BRAKE BOOSTER (P14/NHTSA 14V-154). TRIED TO SCHEDULE APPOINTMENT WITH DEALERSHIP FOR SAFETY RECALL SERVICE AND WAS TOLD THAT NEXT AVAILABLE APPOINTMENT IS NOT UNTIL SEPTEMBER 2014. AS PER SAFETY RECALL NOTICE: "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT...OR GO TO HTTP://WWW.SAFERCAR.GOV..." IS THERE ANY WAY POSSIBLE TO RESOLVE THIS SAFETY RECALL SOONER? THE DEALERSHIP MENTIONED THAT THEY HAVE TO WAIT FOR THE PARTS NEEDED FOR THE SAFETY RECALL AND IT WILL TAKE MONTHS. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.

I WAS DRIVING THE VEHICLE AND SUDDENLY THE CAR TOLD ME TO SERVICE THE AIR BAG SYSTEM. I DROVE TO THE DEALER THE NEXT DAY AND WAS TOLD THAT THE VEHICLE REQUIRES A NEW OCCUPANT RESTRAINT CONTROL MODULE. I HAVE BEEN WAITING SINCE MID-JUNE FOR THIS PART TO ARRIVE. I HAVE ALSO LEARNED THAT THE AIRBAGS WILL FAIL IN A COLLISION. THIS IS A SERIOUS SAFETY CONCERN FOR EVERYONE, NOT JUST ME. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (VISIBILITY) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/14*CN

TL- THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V145000 (SERVICE BRAKES), 14V391000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN RECALL NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES AT THIS TIME.

CHRYSLER HAS BEEN FORCED TO ISSUE A RECALL NOTICE ON THE BRAKE BOOSTER OF OUR 2014 JEEP GRAND CHEROKEE. THIS RECALL HAS BEEN IN THE NEWS FOR ABOUT SIX MONTHS. WE FINALLY GET AN OFFICIAL RECALL FROM CHRYSLER AND CALL OUR DEALER FOR REPAIRS. THE SERVICE DEPARTMENT OF OUR DEALER TELLS US THAT THERE ARE NO PARTS TO REPAIR OR REPLACE THE BRAKE BOOSTER, AND THEY DON'T KNOW WHEN THEY WILL GET THE PARTS. CHRYSLER'S RECALL NOTICE STATES THAT OUR BRAKES MAY FAIL DUE TO THIS ISSUE. IT IS UNREASONABLE THAT CHRYSLER' SENDS RECALL NOTICES WITHOUT HAVING THE PARTS AVAILABLE TO FIX THE ISSUES. OUR CAR IS APPROXIMATELY ONE YEAR OLD, AND WE HAVE HAD NUMEROUS RECALLS. *TR

RECALL P/14/NHTSA 14V-154 - BRAKE BOOSTER, CALLED IMMEDIATELY AFTER RECEIVING NOTIFICATION (06/05/2014). TOLD PARTS NOT AVAILABLE, ONLY RECEIVING ABOUT 5 PER WEEK. PLACED ON LIST. AS OF 09/11/2014, STILL ON LIST AS PARTS NOT AVAILABLE IN SUFFICIENT QUANTITIES. *TR RECALL P36/NHTSA 14V-391 - SUN VISOR WIRING, SAME AS OTHER RECALL, PARTS NOT AVAILABLE. WHY ARE RECALLS ISSUED IF THERE ARE NO PARTS AVAILABLE? JEEP IS PUTTING OWNERS AT RISK BY NOT HAVING PARTS AVAILABLE. *TR

HI-- REGARDING BRAKE BOOSTER RECALL ON JEEP GRAND CHEROKEE... ONE DAY AFTER RECEIVING RECALL FROM CHRYSLER--DEALER ADVISES PARTS ARE NOT AVAILABLE AND WILL NOTIFY WHEN THEY ARE. IT APPEARS MANUFACTURER IS "GOING THRU THE MOTIONS" TO SATISFY NHTSA....AND REDUCE POSSIBILITY OF LITIGATION. SOME INCENTIVE NEEDS TO ADDED TO THE PROCESS I.E MANUFACTURER IS NOT MOTIVATED CURRENTLY TO EXPEDITE THE PROCESS...ESPECIALLY FOR SOMETHING THAT IS AN EXPENSE TO THEM. THUS, IN THIS CASE,THE VEHICLE OWNER IS "FORCED" TO DRIVE A VEHICLE IN WHICH THE BRAKES MAY NOT FUNCTION IN RAINY WEATHER. THATS JUST GREAT!! *TR

WE RECEIVED A NOTIFICATION THAT THE BRAKES COULD BE FAULTY ON MY VEHICLE LISTED ABOVE. I HAVE ALREADY HAD ISSUES WITH THE BRAKES LOCKING UP AND NOT WORKING CORRECTLY IN A THUNDER STORM.I WENT TO THE DEALERSHIP TODAY TO REQUEST THE REPAIR LIKE THE MAILER SENT TO ME ABOUT A CURRENT RECALL ADVISED ME TO DO. THEY TOLD ME THAT THEY ARE UNABLE TO GET IT FIXED UNTIL AUGUST. I HAVE TO GO TO FLORIDA LATER IN THE YEAR AND AM AFRAID MY CAR WILL FAIL IN TRANSIT. THE RECALL STATES THAT THERE ARE ISSUES WHEN DRIVING IN RAIN AND OTHER BAD WEATHER CONDITIONS. I CAN NOT CONTROL DRIVING IN BAD WEATHER WHEN OUT OF THE STATE. I NEED IMMEDIATE ATTENTION TO THIS ISSUE AS THE CAR HAS ALREADY SHOWN SIGNS OF BEING AFFECTED. NOT GETTING THIS FIXED IS PUTTING ME, MY FAMILY, AND EVERYONE ELSE ON THE ROAD AT RISK OF A FATAL CAR ACCIDENT. I CALLED CHRYSLER AND WAS TOLD THAT THEY SIMPLY DON'T HAVE THE PARTS READY. I DON'T UNDERSTAND HOW THERE COULD BE A FACTORY ISSUE THAT PUTS SO MANY PEOPLE AT RISK AND NO ONE IS WILLING TO FIX IT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE OC MODULE NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT INDICATED THAT HE WOULD BE TRAVELING AND ATTEMPTED TO GET THE LOCAL AUTHORIZED DEALER TO SHIP THE PART TO ANOTHER AUTHORIZED DEALER AND WAS WAITING FOR A RESPONSE FROM A CASE MANAGER. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND WAS ALSO WAITING FOR PARTS FOR THE RECALL REPAIR. THE AUTHORIZED DEALER HAD NEITHER A SPECIFIC DATE NOR A TIMEFRAME TO LET THE CONTACT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,168.

I RECEIVED A RECALL NOTICE ON MY 2014 JEEP GRAND CHEROKEE STATING THE BRAKE BOOSTER ON MY CAR MAY PREMATURELY CORRODE AND INSTRUCTED TO ME TO REPORT TO MY LOCAL DEALERSHIP AS SOON AS POSSIBLE. I MADE THE APPOINTMENT THE DAY AFTER RECEIVING THE LETTER IN THE MAIL, HOWEVER WHEN I SHOWED UP TO THE APPOINTMENT THE DEALERSHIP INFORMED THAT THEY WERE INSTRUCTED BY JEEP TO NOT INSPECT ANY CARS UNTIL THE PARTS CAME IN. I ASKED WHEN THAT WOULD BE AND HE WAS UNSURE, AND SAID COULD BE "MORE THAN A MONTH" WHEN I ASKED IS THIS CAR SAFE TO DRIVE, HE TOLD ME "JUST PRESS HARDER DOWN ON THE BRAKES". I WAS SHOCKED TO HEAR THIS WHEN IN THE LETTER IT SAYS THEY ARE "SINCERELY CONCERNED ABOUT YOUR SAFETY", YET SOMETHING AS CRUCIAL AS THE BRAKES COULD MALFUNCTION AND CAUSE A CRASH. AS SOMEONE THAT COMMUTES DAILY ON BUSY I-95, THIS IS EXTREMELY UNSETTLING TO ME, AND I AM HESITANT TO CONTINUE DRIVING, ESPECIALLY WHEN THE DEALERSHIP INFORMS ME TO CALL BACK IN A MONTH TO FIND AN UPDATE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR

OUR 2014 JEEP GRAND CHEROKEE WAS ISSUED A RECALL FOR BRAKE BOOSTER. THE NEEDED REPAIR WAS NOTED BY DEALER WHEN THE VEHICLE WAS IN FOR ROUTINE VEHICLE MAINTENANCE ON JUNE 4, 2014 AND WE ALSO RECEIVED A RECALL NOTICE. WE WERE TOLD ON 6/4/14 THAT THERE WERE NO PARTS AVAILABLE TO MAKE REPAIRS AND WE WOULD BE NOTIFIED WHEN THE PARTS CAME IN. TO DATE 9/11/14, THE REPAIRS HAVE NOT BEEN COMPLETED. WE HAVE CALLED THE DEALER, 4 TIMES INCLUDING THE SERVICE MANAGER, AND CHRYSLER (GROUP RECALL ASSISTANCE CENTER) TWICE. THE REPAIRS HAVE STILL HAS NOT BEEN MADE AND NO APPOINTMENTS HAVE BEEN SET UP. *TR

RECEIVED A RECALL NOTICE P14 / NHTSA 14V-154 WHEN ARRIVED AT DEALER WAS TOLD UNABLE TO REPAIR DUE TO CHRYSLER HAD DEALER RETURN REPAIR PARTS? TOLD TO TRY CALLING IN AUG. 2014. *TR

TO WHOM IT MAY CONCERN, I CONTACTED MY DEALER REGARDING THE RECALL P14 AND ACCORDING TO THE DEALER THE WAITING TIME FOR THE NEEDED PARTS FROM CHRYSLER IS ABOUT TWO MONTHS WHICH I DON'T FIND REASONABLE. PLEASE ADVICE IF THERE'S A WAY TO SPEED UP THE PROCESS? *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/16/2015 *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE ONLY OCCURRED WHEN TOWED BY A MOTOR HOME. IN ORDER FOR IT TO STOP, THE MOTOR HOME HAD TO BE BROUGHT TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS REFUSED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/05/16*LJ *TR

I RECEIVED A MANUFACTURE RECALL LETTER, WHEN I CONTACTED THE DEALERSHIP TO SCHEDULE THE APPOINTMENT, THE JEEP DEALERSHIP TOLD ME THEY HAD NOT HEARD OF ANY RECALL AND HAD NO REPAIR PARTS FOR THE BRAKES. HE THEN SUGGESTED I TRY BACK IN THREE WEEKS AND SEE IF THEY HEAR ANYTHING BY THAT TIME, BUT HE ADDED, WITH ALL THE PHONE CALLS HE'S HAD TODAY, HE DID NOT KNOW IF THE COMPANY HAD ENOUGH PARTS TO COVER ALL THE VEHICLES. WHAT AM I SUPPOSE TO DO WITH MY VEHICLE? I ATTEMPTED TO CONTACT THE NUMBER FOR THE JEEP RECALL LISTED ON THE RECALL LETTER, BUT ALL I GET IS A RECORDING STATING ALL LINES ARE BUSY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER WERE BOTH MADE AWARE OF THE DELAY. THE DEALER STATED THE PARTS WOULD NOT BE AVAILABLE UNTIL JULY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED WHO MADE THE CONTACT AWARE THAT THERE WAS ONLY A LIMITED AMOUNT OF PARTS BEING MADE AVAILABLE TO REPAIR THE DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE PROLONGED WAIT TIME. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.

LOCAL DEALERSHIP HAS NO REMEDY OR PARTS FROM MANUFACTURER ON RECALL # P14/NHTSA 14V-154 WAS TOLD ON JUNE 3, 2014 TO CHECK BACK IN A MONTH OR SO! *TR

PURCHASED A 2014 JEEP GRAND CHEROKEE LAREDO IN JUNE OF 2013. HAVE EXPERIENCED NO PROBLEMS WITH OPERATION THROUGHOUT FIRST 10031 MILES DRIVEN. DEPARTED ON EXTENDED VACATION TRIP AT END OF MAY. AFTER TRAVELING 824 MILES, AIR BAG LIGHT CAME ON WITH ALARM AND DASHBOARD NOTIFICATION ADVISING TO HAVE AIR BAGS SERVICED IMMEDIATELY. SHORTLY THEREAFTER, THE SEAT BELT ALARM ACTIVATED WITH THE BELL WARNING, ADVISING THAT THE DRIVER SIDE BELT WAS NOT ENGAGED, WHEN IT WAS SECURELY SET. THIS CONDITION WOULD CONTINUE THROUGHOUT EACH DRIVING DAY. I HAVE NOW TRAVELED OVER 3400 MILES, EXPERIENCING THE SAME ANNOYING, AND UNSAFE CONDITION, INCLUDING THE CRUISE CONTROL NOW TURNING OFF WITHOUT WARNING. I HAVE CHECKED WITH SEVERAL DEALERSHIPS, ONLY TO BE TOLD THAT THIS PROBLEM COULD NOT BE IDENTIFIED. THERE REMAINS 3000 MILES TO BE TRAVELED TO RETURN TO MY HOME. I DO INTEND ON MEETING THIS SITUATION HEAD ON THROUGH MY DEALER WITH JEEP. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.