There are 12 owner-reported lighting complaints for the 2018 Jeep Grand Cherokeein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
This applies to ALL vehicles not just this one. The bulbs should be designed and able to be changed in the lot of a store not only by a dealer. I will be forwarding this to my rep and the White House. This BS has been going on for decades and this department has allowed this extreme safety concern to continue. Lights can burn out anywhere and anytime and to make this dealer maintenance is BS since they all have backlogs, limited hours and limited qualified workers.
Driving home on dark, deserted roads, my brights will not click on. When I click, nothing happens. When I hold the turner back in the mode to “flash my brights”, the bright headlights will come on. I had to drive holding this back almost an hour so I could see. I had a mechanic look and he said the switch is wired to the computer, so it is not an easy fix, but will have to go to the dealership. This is a safety issue. Dealerships are far from me and expensive. I’ve never had this issue with a vehicle before, when all lights are functioning. It should be recalled and fixed by the manufacturer.
The computer system keeps intermittently saying the turn signal bulbs are out turning off the front signal when you want to use it. The bulbs are a bunch of LED’s in the headlight and it shouldn’t turn off all of them even if one is out (they are all working properly regardless). It seems to be a fault within the computer system either inside the headlight assembly or in the car.
Hi, I’ve noticed with this Jeep and the two newer cars before it would have my dash lit up when my headlights weren’t on. This is giving me and other drivers of these cars the false impression that my headlights must be on. So many folks are driving with either just fog lights or no lights at all because their dash is lit up. Before this technology your dash would be dim and that way you knew you needed to turn your headlights on. This is becoming so common I see 1-2 every day home from work. Before this new technology it was maybe 1 a year. Please research or ask around about this since there doesn’t seem to be regulation around it. Thanks very much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
UConnect screen delaminating, changing setting, turning on/off heat, ac, temps, seat warmers, making calls, changing radio stations, all while driving. Unable to use any bluetooth features. All the jumping around on the screen and adjustments while driving is a HUGE distraction and safety concern for distracted driving. Dealers will not replace without charging at minimum $2000, and replacement option is ordering the same unit again, which will eventually have the exact same issues, so not a feasible long term fix.
The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue.
Beam from headlight bulb causes headlight lens to deteriorate and turn foggy
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
The center 8.5" Information/Entertainment touch screen is delaminating. The delamination is creating "ghosting" of the system causing cycling through various screens and applications. This is VERY distracting and dangerous by removing eyes off the road to see what is happening. If navigating with built-in Nav or via external (Apple Play), the ghosting changes destinations, cancels navigation and/or changes displays. When occurring at key turn points, diverts driver focus from the road to the screen. If they system is in radio, the ghosting will cycle through every radio station randomly, distracting from the road and creating distracting noise/sound. I have mentioned this to two separate Jeep dealers. They state it occurred out of warranty and it will cost me over $1000 to fix it. I am on a Jeep forum where this is happening to many other 2018 8.5" touchscreen systems.
The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at $2055. This causes a significant safety risk to everyone on the road as you are not able to notify your signals/turns. The problem has been reproduced by the dealer, I also have video evidence as well as several others who have complained on the online forums. It has been inspected by the dealer and confirmed it was broken. No notifications that it is broken but the dash board will intermittently flash that a bulb is out. First appeared a several months ago and has become more prevalent and frequent recently.
DRIVER SIDE HEADLIGHT HAS CONDENSATION. THERE ARE NO CRACKS OR OPEN SOURCES FOR WATER TO ENTER.
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM AND LOW BEAM HEADLIGHTS MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT STATED THAT THE LIGHT PRODUCED BY THE LOW BEAM WAS INADEQUATE TO SEE WHILE DRIVING AT NIGHT. ADDITIONALLY, THE LIGHT PROJECTED FROM THE HIGH BEAM WAS IMPROPERLY FOCUSED TO THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO STRAUB AUTOMOTIVE CHRYSLER (1502 WHEELING AVENUE, GLENDALE WEST VIRGINIA, 26038, (304)-845-6750 TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED AS PER THE MANUFACTURER'S REGULATIONS AND SPECIFICATIONS. THE CONTACT WAS INFORMED THAT ANY ATTEMPTS TO ADJUST THE HEADLIGHTS WOULD VOID THE WARRANTY ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. *BF*JB
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026