2024 Jeep Wrangler Complaint Log

My vehicle completely shut down while driving after a reported connect update issue on 10/10. I was driving down the highway on 10/12 and it completely lost power.

My Wrangler 4xe underwent a software update on 10/11 and since then has been stalling. It has been throwing error codes for a “stability control” issue. The car shuts off regardless of your speed, which is extremely dangerous. It left us stranded in the middle of the road several times in our 15 minute drive.

I was driving down and my vehicle lost power. I was able to steer and brake but the gas wouldn’t work. I was able to pull off and restart the vehicle and it did it again with a short amount of time.

Once or twice per day vehicle brakes will lock up while accelerating from a stop. This usually occurs between 15 and 20 mph. It is a random occurrence. Also, after UConnect update, vehicle will lose power after driving for approximately 1 mile, requiring that the car be turned off and restarted. the car is drivable again for only another mile, then repeats the issue. Check engine light turns on.

Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and there is STILL no remedy or any updates on when a remedy may be available. This recall poses a dangerous risk for myself, other owners of 4xe's, and other drivers on the road as sudden loss of propulsion can lead to crashes. Submitting this report because while we were notified of this recall, Stellantis has not remedied it in a timely manner.

While driving, the vehicle lost all propulsion and came to a stop. Fortunately my wife was able to pull to the side of the road safely. It has not been inspected because we believe it falls within the A7C recall for which there is no current remedy.

My 2024 Jeep Wrangler 4xe is affected by multiple active safety recalls, including recall 25V-741 related to a high-voltage battery fire risk, recall 25V-710 involving software issues that may cause loss of propulsion, and recall 25V-766 concerning potential engine contamination from casting sand that could result in engine failure. These defects place my safety and the safety of others at risk due to the possibility of sudden loss of power, vehicle immobilization, or fire, including while the vehicle is parked. The vehicle has not experienced a fire or complete failure to date; however, the recalls have been confirmed by the manufacturer and dealer, and I have been informed that no permanent remedy is currently available, with estimates extending into 2026. I have received recall notifications and operational guidance, including limiting battery charging and taking safety precautions, which restrict normal use of the vehicle. No warning lights or fault messages have occurred beyond standard recall notifications, and the vehicle remains available for inspection upon request.

On September 28, 2025 I recorded a video of the engine and engine fan whirring erratically because this would happen every time I turned the car on for several weeks and I wanted to document the noise. Then, on October 11,2025 The hybrid system failed twice in one day. The car was in Drive and shifted to Park without driver intervention and the car stopped. First I was in my driveway backing out. The second time I was driving on the highway. this occurred going 72mph in the left lane. There was a cement barricade to my left and 3 other lanes to my right. I had my car set at cruise control when all of a sudden I felt a jolt and the screen said the car was in Park. The car began slowing down. I turned the hazards on and slammed on the brakes and luckily there was no one immediately behind me to cause an accident. I slowly moved over 3 lanes to the right side where there was so cement barricade and stopped the car. It took several tries to turn the car back on and I did not feel safe even once I did. I got the car turned on, got off the next exit, and was luckily less than 1 mile from a Jeep dealership where I brought the car in. They ran the computer system and validated the incident based on an error message in the code. It took 3 days to fix the car , but even when I picked up the car that was "fixed" it makes the same loud whirring sound every time I turn the car on. Today I discovered there is a broader recall that includes my VIN number and customers will be notified in December. I am extremely concerned with the time it has taken for Jeep to inform me as I do not feel safe in my vehicle. I tried to go to a dealership to explain the concern and request a negotiation to get out of my lease but they would not discuss the matter.

While driving my vehicle on October the day after the over the air software update was pushed out I got in my vehicle and started to drive and about a half mile from my house the vehicle shut off and said to put in park. I did that and then restarted the vehicle. immediately after I did that and started to drive the check engine light came on. I had noticed earlier that people were discussing this on a Facebook group so I looked again and saw several people were having the same issue. Some said to try and soft reset the Uconnect device by have the vehicle in ACC mode and holding the power and tune button down until it resets. I did this and and after it reset i was able to drive the vehicle but the check engine light stayed on. I continued driving to the store and when I was almost home it shut off again. I then did the reset and made it back home. Once i got home I disconnected the battery and let it set for about an hour unplugged. When I plugged it back in I did another reset. The check engine light was off due to disconnecting the battery and I did not have any more issues with this.

While driving the vehicle, complete loss of power was experienced due to the recall. I had to pull over to the side of the road and was luckily in a safe space. However, had I been driving on main roads, I could have gotten into an accident. While this recall has been temporarily fixed at this moment, a permanent fix has not been done. Also, since my lease in March 2024, the vehicle has been in the shop several times due to the inability of the vehicle to be filled with gas. My vehicle will be almost completely out of gas, and I can still only put 12 gallons of gas in the car. My dealership had the car in their shop for over three weeks total (on 2-3 occasions), and no resolution was made. I’m still having issues filling up my car on the regular. And now, with the most recent recall, I will be filling my car up a lot more. This vehicle is a mess and they need to rectify the situation and issues immediately. With the winter months approaching and the possibility for snow, I am now at the disadvantage of having to park my car away from my house, not use the electric functionality and leaving it unprotected from the elements. This is unacceptable. I traded in my 2019 6 cyl gas powered Wrangler for the sole purpose of having the electric functionality, and now I’m stuck paying a MUCH higher car payment for a vehicle I am unable to drive in electric format. AND let’s not forget that it’s a safety hazard. I do not feel comfortable driving this vehicle and putting my family in it.

On October 11, 2025, while traveling approximately 50 mph, my 2024 Jeep Wrangler 4xe suddenly and without warning lost motive power. The vehicle rapidly decelerated to around 10 mph. Thankfully, no vehicle was immediately behind me; had there been, a rear-end crash likely would have occurred. I was able to pull to the shoulder and had to completely shut down and restart the vehicle to temporarily restore power. I drove the vehicle directly to the authorized Jeep dealership after the incident, and it has remained there since that date. A recall related to this exact failure was issued afterward. My VIN is confirmed as included, and NHTSA status currently shows “Recall Incomplete — Remedy Not Yet Available.” Despite the safety failure already occurring and no remedy existing, Jeep Customer Care closed my case prematurely. I do not feel safe operating this vehicle until a repair is defined and completed. I am reporting this because the hazard remains unresolved, and owner support and protection feel inadequate. This defect occurred before the recall announcement and represents a confirmed loss-of-power safety event that could have resulted in a serious crash.

Received over the air Uconnect software update immediately thereafter, vehicle began stalling and putting itself in park before Jeep issued recall A7C (NHTSA 25V-710). Vehicle was towed to Glendale Jeep (Glendale, CA) on 10/11/25 and returned 10/24/25. Dealer mis-stated vehicle out by date on repair order. Upon receiving vehicle back and driving, still noticed a lack of power when accelerating. On 10/26/2025 vehicle infotainment system stopped working, and all infotainment-controlled safety related features stopped working (Collision avoidance, Back up camera etc.). I Reported incomplete repair back to dealer on 10/27/2025. Dealer states that they cannot accept vehicle back for repair as the fix they provided was only temporary. Jeep only provided them a temporary fix and Jeep has not released a complete comprehensive fix. Dealer never disclosed this repair was only temporary when the vehicle was picked up, despite having knowledge of this. Dealer now states that they cannot accept vehicle back or any affected vehicles at this time because they have too many affected Jeep on the lot awaiting the temporary repair. Contacted Jeep numerous times and filed claim. Jeep is delaying rental reimbursement payment under their wave program and not directly providing direct rental replacement vehicle either despite having been sent receipts and proof of repair work order. My vehicle and other Jeeps are not safe to drive with the temporary fix Jeep provided, as the safety features are not functioning. Additionally, The dealer should have not released the vehicle back with knowledge that these safety systems may be compromised. It puts my safety and the safety of other motorist on the road at risk. As of 10/28/25 ,Jeep and the dealer have not provided any instructions on what to do or how to proceed. Vehicle cannot be repaired at this point.

On [XXX] I was driving down hill at a good speed, when all of a sudden my car completely turned off and almost threw me through the windshield. I found out that this was a result of an OTA update that I was not informed of. After this occurred and I finally got my vehicle to start, all the electric started glitching and the rear view camera only operates sometimes. This car is very dangerous I will not get back in it ever again. My vehicle is at Coastline Chrysler in San Juan Capistrano, California where it will remain as I do not intend on ever getting back in it again. I am requesting to get out of the last 11 months of my lease and a full refund for 25 lease payments as well as my $4500 cash deposit upon leasing. I am in a rental and I cannot afford it so I need immediate action INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received a Uconnect update message on 10 -11–25 after doing that update my check engine light came on and my vehicle stalled out losing power multiple times on a highway with heavy traffic. I was asked to drive the vehicle to the Jeep dealership Heritage Jeep in Harrisburg, Pennsylvania they told me they would have to keep my jeep. They did not know how long they would have it and they were working with Chrysler. As a nurse and a single 60-year-old woman I had no other transportation. I asked if I could bring my Jeep in the following week to see if an update would be available when I left the dealership, the engine light was off and the vehicle was running fine. On Friday 10 –17–25. I received another message that an update was sent from UConnect on 10-14-25 my engine light came back on and I lost several electronic features related to temperature reading, remote start, and some safety related services. I took my Jeep back up to Heritage Jeep. It is there now. I had to take a shuttle home and I have no way to get to work they are not sure how long they’re going to have it. They are not sure if I will be able to get a rental car covered by Chrysler. I went to enterprise and they had no Chrysler available to rent due to this issueThere is no timeframe for fixing this situation and it has already cost me over $500 due to a missed weekend getaway 10-17-25. that I had to cancel on 10-17-25. I missed a day of work today and as a registered nurse today will cost me close to $350. I am afraid to drive my vehicle now after having it stall in traffic and almost being sideswiped when it stalled at a red light the Jeep dealership Informed me they are not getting much information from Chrysler. I am paying $725 a month to lease this Jeep and now I’m afraid to drive it and according to the dealership, they don’t know when an update will be coming in to fix the Uconnect problem this is absolutely unacceptable and I need assistance with this problem.

Since buying this jeep in 2024 I have had numerous issues that jeep has not been able to resolve. The first issue I experienced was the key-fob not being able to unlock the doors or start the jeep. Tomball Jeep kept my jeep for about 3 weeks trying to figure out what is causing the issue, with the help of the engineer team they could never figure out the problem. I am still experiencing this issue as of today. Around September 2025 I started experiencing issues with my radio turning itself off and rebooting by itself, other times all it would do is give you loud noise of static and then reboot. This affects the jeeps back up camera and all the electronics on the dash. Then the weekend of October 11,2025 my jeeps powertrain stopped and gave me a notice to put my jeep in park and restart the engine, this happened as you were driving down the highway no matter what speed you were going. I had taken my jeep to the dealership on October 13,2025 and jeep wanted to keep my vehicle for 5-7 days for diagnosis without giving me a loaner vehicle for me to get back and forth to work.

UConnect update was pushed and car shut off while driving saying to put in park and turn back on. Vehicles engine literally shut off twice while driving all due to a system update.

I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack before being able to safely merge across lanes into a rest stop. I figured that if I switched into gas mode because it appeared to be an electrical problem that I might be able to continue my drive I started driving and not five minutes later I was stalled on a bridge. It was the scariest experience I’ve had probably ever in my life I had to completely shut down my car and restart it just to inch my way onto a shoulder after getting across a bridge with other cars going over 60 70 mph. Eventually I was able to disconnect the battery and reconnect it just in order to make it safely to a dealership with my father, following behind me. Because the check engine light went off when the battery was reconnected, when I got there, the dealership told me the diagnostic test showed no concerns and said that I could take the car and continue my drive. then 15 minutes after continuing my drive it stalled again, again on the highway! So I made my way back to the dealership and in the 10 miles that it took to get to the dealership the car stalled over five more times every single time it stalled I risked someone running into the back end of my car. I was told to contact Chrysler for a customer care case and they were not helpful at all. I was given a loaner that I couldn’t take out of state so I couldn’t get back to New York in a timely fashion so I had to wait in DC an extra day just to get my car back. I still don’t feel safe in the vehicle because a little software glitched caused such a major issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After an automatic UConnect software update on Saturday 10/11/25, my vehicle stalled out multiple times while driving. Even though it's in drive, the vehicle automatically shifted into park, the dashboard lit up, and the vehicle dead stopped in the middle of traffic. I took it to a Jeep dealership near me where they said many drivers are having the same issue. Worst than that, is that I had to call Chrysler just to get a rental car approval, but since the incident happened on a Saturday of a holiday weekend, I have been 4 days without a car.

Saturday morning, approx 10:00 am vehicle screen showed it was updated U-Conn (not sure exactly) when update finished vehicle lost power while driving (*Note 4xe Hybrid electric Jeep in hybrid mode). Every light on instrument cluster lit up. I was able to coast to the side of the road and park. The display said to place vehicle in park and hit start. I was able to restart the vehicle. The vehicle would drive for 3-5 minutes and then completely lose electrical power again. This is VERY SCARY to happen while driving, losing power steering, power brakes and being a sitting duck in traffic! When we looked on line, it appears this is an issue with 4xe electric jeeps and many, many people have had the same issue. We were very lucky to have not had a major collision. Jeep needs to be accountable for this safety issue, how many people were not as lucky to avoid a collision. Completely unacceptable.

Vehicle loss of total Power while driving, and printed to stop right away. Incident recurring after starting the car once more as per the j instructions

While driving down the strip, the system lost all power. It made it very difficult to brake or steer the car. Had to pull over on a busy road and get a tow. Jeep sent a software update that broke the powertrain, and now the car is unusable at the dealership with no fix.

While driving in e save mode car made me put vehicle in park mid drive & shuts off

While driving my 2024 4XE, the engine would automatically turn off and the message would display that I needed to pull over put it in park and restart the car. Engine light then popped on after that so I took it to the local auto shop. nothing was coming up on their computer. Decided it was probably just a bit of a fluke. Decided to leave there and head to the grocery store while driving on a main road with multiple cars around my vehicle did it again thank God I was able to manage safely to get the car into a parking lot. Called up our dealership was able to safely get the vehicle to the dealership same day. Engine shut off at least four times and that small 1 hour window of driving.

Update was prompted on uconnect system. Vehicle randomly shuts off when driving, specifically in hybrid or electric mode. Restarts and shuts down again.

Complete loss of power and power steering. Repeated every 1.5 minutes after restart.

while driving vehicle, the engine light came on, the steering locked up and the car stalled.

On [XXX] Jeep sent out a software update to my car. I did not agree to the update but it obviously updated my vehicle. The next day I went to drive the vehicle and after 1/4 mile the car started flashing the check engine light, it said to put in park and the vehicle died including no braking or steering. It happened three more times before I could get it to a safe place to park. Since it was a Saturday and I was in western North Carolina, there were no Jeep technicians available to help me. I hit SOS on my Jeep and connected to Stellantis. They were having to send a tow truck. I finally read a blog where someone figured out how to rest the uconnect system. ( the one Jeep recommended did not work). It worked and the check engine light came off. However, this was extremely dangerous and irresponsible of Jeep. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car stalled 16 times on [XXX] due to unknown issues. The first time happened on [XXX] . Then multiple times driving from the first location to my residence in East Quogue and then to the dealer. The car would be in drive and suddenly stall, saying there was an issue with the hybrid motor. It also had multiple engine errors pop up. The car is only 15 months old. The idea that it would stall on a highway is very dangerous. I had to pull over, put the car in park, and sometimes it would power on. Otherwise it would take two to three attempts to start the car to continue driving. It was an extremely hazardous situation. It looks to be a software update error on behalf of Stellantis. This is really scary and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle shut down in the middle of driving. Went into limp mode. Then would only run in gas mode at half power.

Car engine light appeared after a recent uconnect update. Shortly thereafter the car randomly shut down while driving. It results in a flashing light stating to put the car in park and press on the brake to restart. It restarts no problem but randomly shuts down again with the same messaging. It shut down 4 times in less than 3 miles and is a major safety issue. You have no acceleration but can brake. It is extremely dangerous when it occurs as i was pulling into traffic when this occurred. My model is a 2024 and has no open safety recalls as I was informed that the previous unconnect update issue was not a factor for my vehicle.

Did a OTA UConnect update that showed up Sat am 10/11/25 - CEL came on along with a wrench icon - Jeep experienced a total loss of power. Instrument display showed car was off and i coasted to a stop. was able to drop at dealer Saturday. tech at dealership indicated i was the 3rd one that morning and said another local dealer had 5 issues that morning. A check of the internet intimates there are anecdotally hundreds of affected Jeeps.

The jeep would shut off while driving. Lights in dash flash and beep and a message is displayed to put car in park to start while the vehicle is off but coasting.

Jeep lunched an OTA update on Friday October 10, 2025 in the afternoon (Los Angeles time area). I did the update when I came home and the next day when I started driving the car it abruptly stopped, signals were blinking including the engine system one and it was stating that I was experiencing an electric issue. It was also asking me to put the car in parking mode and I needed to shut off and restart the car to gain power again but it was stopping really quickly after again. I also have videos that I could not upload here if necessary to show exaclty what is happening.

Driving my JEEP on [XXX] and while attempting to turn at a busy intersection in Colonia, NJ the JEEP stopped while flashing the check engine light and put in park message. Both kids were in the JEEP which needless to say made the situation even more dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car stalled completely (‘Bricked’) while driving at approx 30mph. Everything cut off, power, steering, braked and the vehicle came to a stop in the road. I put the car in park and restarted it but the engine light has been on ever since. I took it to Jeep who told me to keep driving it unless it got worse and to call back in two days as they had a garage full of jeeps with the same problem.

While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.

Check engine light went on while D on shifter simultaneously began flashing. Car lost power and steering locked.

Loss of motive power. During normal operation, the vehicle suddenly loses a drive power and prompts user to shift into park and push the break before ignition. To reset, I had to stop the vehicle, shift into park and restart. This behavior repeated 4-5 times in an 2 mile trip. The dangerously degraded performance described above was preceded by an OTA software update on 10/11/2025.

11-Oct-2025 - Made it about 1/2 Mile on eSave mode @ about 5-6pm. Engine shut down and lost all power going approximately 40mph of Dr. Braley Road in Freetown. Controlled vehicle until it stopper at the stop sign at the corner of Roundsville road and put the car in park and restarted the engine. With eSave mode made it about 1/4 of a mile back towards home before it started again and had to repeat the process of stopping putting the car in park and restarting. Used electric mode to get home. 12-Oct-2025 - Attempted again on Sunday and got about 1/4 of a mile before the problem happened again. Service Electronic Stability Control message popped up this time along with e-Save Mode Temporarily Unavailable, followed by Electric Mode Temporarily Unavailable. Limped home again as the car would not go over 15 MPH with it floored.

Received over OTA UPDATE ON FRIDAY October 10th and Saturday the car was not drivable.. the car would start but shut off and lose power and the message was To shift into park and restart car.. this happened several times till I was able to drive the less than a mile to get home..thankfully this happened very close to my as there was no warning... and because the car just shut off if I was on a highway this would have caused an accident..

Complete loss of horsepower and control. Limp mode wouldn’t activate. Finally able to get it home

I was driving down the street and my car turned off in the middle of the road with an electrical stability control failure and brought me to a stop in the middle of the road of busy traffic. I turned the car off and back on, and it was able to get me to a parking lot before shutting off again. From there, I had to get it towed to the dealership out of concern for my safety. Looking into the issue online, looks like a software update I had installed the night before caused the failure and resulted in my car shutting off. This is a major safety concern for me.

On 10/11/25 I was driving and the vehicle cut off. Most lights on the dash lit up and message in the screen by the odometer said stop vehicle and put it in park. I did, waited a few minutes and it started up, but the engine light remained on. Third time I got going and home which was a few miles. Next morning g engine light still on. Followed some advice from a jeep forum and did a soft reset and then shut it off and turned it back on and let it sit for 20-30 minutes. The engine light went off when I restarted and remained off for the balance of Sunday 10/12/25. Not sure of any damage this might have done and am I fixed?

A serious safety issue that occurred earlier today. While driving with my family on the highway, my 2024 Wrangler 4xe suddenly shut down completely without warning. I was fortunate to pull over safely, but it could have resulted in a serious accident. A complete shutdown with no warning is extremely dangerous and there was no recall.

After an update on 10/10/2025 when arriving home, the next morning 10/11/2025 while driving the check engine light came on and I lost all power less than a mile from home. I turned off the jeep, turned it back on and proceeded to try and drive to the next drive way to turn around and go home. In under a half mile, I lost power again (at 55mph). Got it restarted and turned into the drive way to turn around. When turning left out of the driveway, I lost power a third time and my jeep would not restart. I was across two lanes of traffic and we needed to push the jeep back into the driveway, but the auto brake kept engaging. Had Jeep towed to a dealership.

Vehicle lost power transfer while in Drive and dash instructed to press brake to shift into Park. Check Engine light came on. Dash said something about fuel transfer issue. Happened 5 times in .25 mile. Had to turn car off and restart to drive and it happened again. This all happened after a UConnect update

Vehicle received a UConnect update on 10/10/25. The next morning the vehicle was only able to drive 2-3 blocks before the engine lost power, check engine light turned on, and the board directed me to shift the car into park and start the car. I was able to restart the car and it did the exact same thing within 200-300 feet. I was able to get the car to the dealership so they can look into how to resolve. There are a lot of postings online with others experiencing the same thing (some losing power when they were driving down the highway). All appear to be related to the UConnect update. Don’t feel safe driving the car not knowing when it will lose power again.

I went for a short drive yesterday and my jeep stalled twice (once on my way to the store, and then again on the way home). It completely stopped working both times and I had to put it in Park and then back to Drive. I would get a warning message telling me to "Shift to P and then Shift to Gear". The check engine light is now on. I am afraid to drive it now. What if I am on the highway and it stalls? I am taking it to the dealership for inspection tomorrow, hopefully I can get there safely. I picked up a rental car to drive in the meantime.

The vehicle shuts itself off randomly after having installed an over the air update to the UConnect system. In a span of one hour my vehicle shut itself off without warning, while driving, eight times. This is apparently happening with several Wrangle 4Xe models nationwide. Per Jeep customer care, there are "hundreds of thousands of vehicles being affected" and for now owners are being instructed to take them to the dealership. Per the customer service rep, no communication is being sent out by Jeep to any customers or through local media as they are choosing to handle it internally.

Coming out of our driveway, the Jeep randomly flashed D at us and told us to put the car in park to restart. We thought that was weird as it was, but it only got worse from there. Well over 30 minutes later, while driving northbound I35 in the left lane, we experienced full power failure. We had to make it across three lanes of traffic in the midst of a busy highway with 18-wheelers all around using the only energy left over from our 70mph drive. Once we were on the side of the highway, we were finally able to get the Jeep on and moving again. At this point, the check engine light is on. We were just trying to make it to the next city so we could make a plan, and everything was fine for about 2 more miles. We got onto a bridge and the power failed again. Now, even though we opted to stay in the right lane out of fear for our safety, we have nowhere to go, no shoulder, just guard rail and whatever was below, and still have traffic all around us going at speed. We took the access roads where we could, but the car continued to lose power at a faster rate. Finally, at the Jeep Dealership in Hillsboro, the service team plugged the jeep in and said a code was thrown but they would not look at it until Monday.