Lexus · ES · 2020
2020 Lexus ES
1
Recall
16
Complaints
5/5
Safety Rating
The 2020 Lexus ES has 1 recall and 16 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: air bags (8 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Lexus ES page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is air bags with 8 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Lexus ES currently shows 1 NHTSA recall listed on this page and 16 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are air bags (8), unknown or other (4), electrical system (1).
- Vehicle
- 2020 Lexus ES
- Recalls
- 1
- Complaints
- 16
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
10.5% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: NoLane Departure Warning: Standard
Recall Notices
NHTSANHTSA ID: 23V865000December 20, 2023
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Remedy Status
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Owner Complaints
16 totalUNKNOWN OR OTHER
Mar 3, 2026
Car has been stalling, jerking and revving of the engine! Transmission service was done around 100,000 miles, about 30000 miles later, car was taken back to dealer and they were unable diagnose a problem. Issue got worse until it became undriveable. Car towed back to dealership o...
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UNKNOWN OR OTHER
CRASH1 injuryFeb 4, 2026
Paring brake has been bucking backwards and forward for most of 2026 and finally it failed facing downhill on Feb 4, 2026 and rolled downhill until it stopped after hitting a sign.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Nov 17, 2025
I was driving on a freeway. I had my adaptive cruise control turned on. The car in front of me slowed down. My adaptive cruise control did not slow me down so I applied the breaks. The breaks did not work. The breaks did not slow me down or stop me. My pre-collision system ...
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ELECTRICAL SYSTEM
Feb 5, 2025
• Frequent Battery Replacements: My vehicle is now on its third battery within a five-year lifespan. The previous owner replaced the battery two years ago when the vehicle was only two years old, and I recently had to replace it again. • Unacceptable Battery Lifespan: No vehicle ...
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UNKNOWN OR OTHER
Jan 21, 2025
Under recall for over a year for OCS sensor
SERVICE BRAKES
CRASH3 injuriesNov 16, 2024
The contact owns a 2020 Lexus ES 350. The contact stated that while his father was driving at 35-37 MPH down a hill, he applied the brake pedal, but the brakes failed to respond. The contact continued to pump the brake pedal. The driver moved the gear shifter, attempting to slow ...
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AIR BAGS
Nov 15, 2024
The contact owns a 2020 Lexus ES 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manu...
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FORWARD COLLISION AVOIDANCE
CRASHOct 29, 2024
The contact owned a 2020 Lexus ES 350. The contact stated while the contact's wife was driving at an undisclosed speed, the vehicle independently pulled to the right. The contact's wife had no control of the steering wheel. The contact stated that the vehicle made a hard right tu...
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AIR BAGS
Oct 10, 2024
The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai...
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AIR BAGS
Oct 1, 2024
The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai...
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Showing 10 recent complaints from 16 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Lexus models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Lexus ES Years
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Frequently Asked Questions
How many recalls does the 2020 Lexus ES have?
The 2020 Lexus ES has 1 recall recorded by NHTSA.
How many complaints have been filed for the 2020 Lexus ES?
NHTSA has received 16 owner-reported complaints for the 2020 Lexus ES.
What is the NHTSA safety rating for the 2020 Lexus ES?
The 2020 Lexus ES received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Lexus ES?
The most commonly reported complaint categories for the 2020 Lexus ES are air bags (8 reports), unknown or other (4 reports), electrical system (1 reports).
Does the 2020 Lexus ES have any recalls?
Yes. NHTSA has 1 recall on record for the 2020 Lexus ES. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.