2000 Lincoln LS Body & Structure Problems

DT: ON MAY 27, 2005 CONSUMER TOOK VEHICLE TO HEISER LINCOLN MERCURY BECAUSE WAS HAVING PROBLEMS OPENING DRIVER'S DOOR WITH KEY OR KEYLESS ENTRY. DOOR WOULD SOUND LIKE IT UNLOCKED, BUT WOULD NOT OPEN. CONSUMER TOOK VEHICLE TO DEALER, WHO DID A FULL DIAGNOSTIC TEST ON DOOR AND FOND THAT DOOR LOCK ROD BROKE. DEALER TOLD CONSUMER THAT IT WAS NORMAL WEAR. CONSUMER PAID FOR REPAIRS, WARRANTY WOULD NOT COVER REPAIRS. AFTER CONSUMER PICKED UP VEHICLE AND LEFT. WHEN CONSUMER REACHED DESTINATION DRIVER'S DOOR WOULD NOT OPEN. AFTER SOME EFFORT CONSUMER GOT DOOR OPEN. CONSUMER STATED THAT THE MORE THE DRIVER'S DOOR WAS USED THE WORSE THE PROBLEM GOT. ON MAY 29, 2005 CONSUMER CALLED DEALER COMPLAINING THAT BEFORE REPAIR DRIVER JUST HAD PROBLEM OPENING DOOR FROM OUTSIDE, AFTER REPAIR PROBLEM WAS FROM THE INSIDE. CONSUMER TOOK CAR IN ON JUNE 16, 2005 AT ABOUT ONE O'CLOCK PM. DEALER SAID DRIVERS SIDE INTERIOR DOOR HANDLE BROKE. CONSUMER ASKED TO SEE BROKEN HANDLE, CONSUMER COULD NOT SEE WHERE HANDLE BROKE. DEALER REPLACED INTERIOR HANDLE FOR $70 INSTEAD OF 1$140. D CONSUMER STATED THAT THIS FIXED THE PROBLEM, BUT IT WAS NOT THAT DEALER ACTUALLY REPLACED HANDLE.*AK

THIS INCIDENT HAPPEN AT BUD DAVIS LINCOLN 2177 COVINGTON PIKE MEMPHIS, TN 38128 (901)373-5700 I PURCHASE A KEY; A SECURITY REMOTE TO BE PROGRAMED, IN THE PROCESS I ENDED UP WITH A BROKEN DRIVER DOOR. I HAVE THE OEM PART THAT CAME OFF THIS VEHICLE. THE NEW PART WHICH REPLACE IT NOW HAS GEARS TO PREVENT HAIR LINE CRACKS AND STRESS. I ASK THE DEALSHIP IF THIS WAS A RECALL ISSUE AND WAS APPROACHED WITH HOSTILY AND TOLD THAT I WOULD HAVE TO PAY FOR THE REPAIR OF A DOOR HANDLE WHICH THIS DEALERSHIP BROKE WHILE MY VEHICLE WAS BEING SERVICE FOR UNRELATED REPAIRS. I WAS HELD HOSTAGE AND FORCE TO PAY FOR THE REPAIRS OF A MODIFIED DOOR HANDLE. I HAVE THE OEM PART THAT CAME FROM THIS VEHICLE WHICH SHOWS A HAIRLINE STRESS CRACK WHICH PREVENTS THE DOOR FROM OPENING. HOW MANY REPAIRS HAS FORD MADE AND CHARGE TO THE CONSUMER FOR PLASTIC FAULTY DOOR HANDLE WHICH IT HAS NOW MODIFIED AND NOT ISSUE A RECALL?*AK

THE INSIDE FRONT DRIVER'S PLASTIC DOOR KNOB HANDLE BROKE TRAPPING THE CONSUMER INSIDE THE VEHICLE. DEALERSHIP WAS NOTIFIED, AND THEY INDICATED IT WAS CONSUMER'S PROBLEM. DEALERSHIP WILL FIX AT CONSUMER'S EXPENSE. *AK THE CONSUMER HAD TO CRAWL OVER THE CENTER CONSOLE TO EXIT THE VEHCILE FROM THE PASSENGER SIDE. *NM

LINCOLN LS RUBBER FLOOR MATS. *MR THE LIP WHERE THE MAT BENDS UP TO BE PLACED AGAINST THE FLOORBOARD BEHIND THE PETALS. WHEN SHIFTING THE VEHICLE, THE CONSUMER FOUND THAT THE HEEL OF THEIR SHOE WOULD GET CAUGHT, MOST OF THE TIME ON THE MAT. *SC

MOONROOF LEAKING ON THE PASSENGER SIDE WHENEVER IT RAINS.

VEHICLE HAD A LEAK ON PASSENGER'S SIDE . ONLY LEAKS WHILE DRIVING IN HEAVY RAIN. ALSO, LEAKS AT STRIP THAT COVERS INTERIOR AT AN ANGLE OF WINDOW. *AK

ABOUT A MONTH AFTER CONSUMER PURCHASED VEHICLE MANUFACTURER STARTED TO INSTALL SOME EXTRA PROTECTION IN FRONT TO MAKE VEHICLE ABLE TO PASS A TEST. ALSO, GAVE IT MORE PROTECTION. CONTACTED DEALER,AND DEALER WAS NOT WILLING TO PUT THIS NEW SYSTEM ON. *AK

FRONT BUMPER GUARDS, DAMPERS, ARE HELD UP BY PLASTIC BOLTS. THIS IS THE SECOND TIME THAT CONSUMER HAS TO TIE THEM UP BECAUSE THEY KEEP FALLING OFF. CONSUMER IS CONCERNED THAT PLASTIC COULD GET CAUGHT UNDERNEATH AND CAUSE A FIRE. APPARENTLY, PLASTIC BOLTS ARE NOT STURDY ENOUGH TO HOLD AGAINST DIFFERENT WIND SPEEDS. *AK

WHEN TRAVELING WITHOUT OPERATING THE DOOR LOCKS, DOOR LOCKS WILL AUTOMATICALLY LOCK. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK