2013 Lincoln MKZ Complaint Log

I was slowing down to take a turn and I see an error message saying “power steering assist failure”. And steering went stiff..

the driver side mirror blind spot stopped working and all most hit a vehicle coming up alongside of me. Yes it is available No in October

The contact owned a 2013 Lincoln MKZ. The contact stated that while adjusting the driver's side motorized seat, the contact felt an electric shock through her left hand, prompting the contact to cease the action and immediately turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined there was short in the motorized seat. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Lincoln MKZ. The contact stated that the back-over prevention camera was inoperable. The contact stated that occasionally the screen was distorted or blank. The message that the camera was unavailable was displayed. There were no warning lights illuminated. The local dealer was contacted and confirmed that there was no recall or warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

The contact owns a 2013 Lincoln MKZ. The contact stated that while reversing, the back-over prevention camera screen turned off and turned on independently. Additionally, there was a message to contact the dealer displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2013 Lincoln MKZ. The contact stated that on several occasions while exiting the vehicle, the contact observed an abnormally strong fuel odor outside the vehicle. The vehicle was taken to an independent mechanic; however, the failure was not able to be replicated; however, the gas cap was replaced. The contact stated that the failure persisted. The contact believed that the failure was related to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unavailable.

The contact owns a 2013 Lincoln MKZ. The contact stated while driving at various speeds, the steering was vibrating and jiggling. The contact stated that the steering wheel was loosened near the gear housing. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 63,800.

Car (93,000 miles) was operating fine, no check engine nor any other lights. I go into pharmacy come back out get in car to shift gears into drive and I notice the brake pedal sink to floor. As I am driving I notice that when braking it continues to take a longer distance to stop (brake light comes on). I recently had a spinal fusion so my safety and others was put into jeopardy. There was no waring of potential problems and I regularly have the car maintenance with no indication of needing any work done. I noticed all brake fluid was gone so I refilled hoping for the best but the fluid leaked out of the front passenger side brake line causing the fluid to be sprayed everywhere. Since, the problem happened so suddenly I checked for any brake problems concerning my vehicle type and I found that it has a recall for this problem. This has been an inconvenience due to being my only source of transportation, I need to get my meds, recovering from back surgery, now this!

Video camera in the back is almost unusable at times, get loss of vision completely or it's flipped image and distorted. Don't know if this counts but I had a issue where key batteries where fine and the car did not want to unlock or start. Also last winter the door would not unlock and if forced would not close.

Power steering fault, Hard to steering.

When turn and more specifically u-turns or sharp turns, the steering is very hard. I noticed that there was a recall on power steering for the Lincoln MKZ 2013 for cars registered in Iowa. However, Lincoln is saying that my car is not covered.

The power steering suddenly stopped working as I was on the highway and couldn’t control my car without warning. It started working momentarily and then stopped again. It’s been over 24 hours. The fuses were checked. At the same time that the steering went out two messages appeared. “Lane keeping sys malfunction” and “steering loss stop safety”. It is available for inspection currently.

Vehicle: Lincoln MKZ 2013 Dealer: Auto Quest Inc. Description of the Safety Issue: I am submitting this report regarding a vehicle safety concern involving a 2013 Lincoln MKZ that I purchased from Auto Quest Inc. in Renton, Washington. Shortly after purchasing the vehicle, within the first few days of ownership, the vehicle began experiencing significant mechanical problems including transmission issues and persistent brake noise that required multiple repair attempts. These problems appeared almost immediately after the purchase, which raises concerns that the vehicle may have had pre-existing mechanical or safety-related defects that were not disclosed at the time of sale. Since purchasing the vehicle I have had to spend thousands of dollars on repairs in order to keep the vehicle operational. Despite these repairs, the brake system has continued to produce abnormal noise and the vehicle has experienced ongoing mechanical issues. These types of issues may represent potential safety risks to drivers and passengers if the braking system or transmission were to fail while the vehicle is in operation. I am reporting this issue so that the National Highway Traffic Safety Administration can evaluate whether this may represent a broader safety defect affecting this vehicle model or vehicles sold under similar circumstances.

Catalytic converter, reduced engine power and toxic fumes. I had it inspected and would cost me $1200, I purchased the vehicle from dealership and was not made aware of the recalls and customer satisfaction program that would have covered the catalytic converter under campaign #20m01. When I became aware of the program it was too late by a couple of months, there was no prior symptoms prior to the failure, I became aware of the problem December 2023 due to warning light (check engine). This has became an inconvenience and a headache especially knowing the problem could have been avoided if I received the "letter" regarding customer satisfaction program but I never did.

The contact owns a 2013 Lincoln MKZ. The contact stated while starting the vehicle and driving at various speeds, there was a loud beeping sound as if the doors were unlocked or opened. There were no warning lights or error messages displayed. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

Took car in for an oil change and tire rotation. The dealer did the oil change but could not do the tire rotation because the lug nuts needed to be replaced.

The contact owns a 2013 Lincoln MKZ. The contact stated that while driving at low speeds, the power steering became inoperable. There were no warning lights illuminated. The vehicle was towed to her residence. The vehicle was then taken to an independent mechanic who informed her about the steering recalls for the vehicle regarding the electrical power steering assist which caused the power steering column to fail. The mechanic referred the contact to the dealer. The local dealer was contacted and informed her that the repair was not covered under recall. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering) and NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 67,000.

The air blower and radio automatically adjust. The air will turn on and off by itself and go from low speed to full blast and all in between. The radio automatically adjusts volume by itself. Luckily, so far when it’s happens it can be turned off and doesn’t come back on. However, you can see the lights on the volume button control going crazy from high to low. It happens continually. The radio can barely be used because it won’t stay consistent

The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number:23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The doors of the vehicle fail to latch closed when the temperatures get below freezing. There has been a recall previously repaired in 2016 per vehicle records, however this seems to be an issue now.

The seat belts unlock at any given time

The contact owns a 2013 Lincoln MKZ. The contact stated while driving 70 MPH, the brake pedal was depressed to slow the vehicle however, the brake pedal went to the floorboard and the vehicle failed to stop within a reasonable distance. The contact allowed the vehicle to independently slow down before pulling over to the side of the roadway and activating the parking brake. The vehicle was turned off and then towed to an independent mechanic to be diagnosed. The contact was informed that there was a hole in the brake line. The brake line was replaced, and brake fluid was added to the reservoir. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 43,000.

The contact owns a 2013 Lincoln MKZ. The contact stated while driving 45 mph, he saw smoke entering through the vents. The contact stated no warning light was illuminated. The contact continued driving the vehicle to a near friend's residence. The contact stated when he open the hood he saw the fire was located on the engine. The contact was able to extinguish the fire with water nearby. The contact stated no one was injured nor sought medical attention. The vehicle was not drivable. The fire department did come to the location of the vehicle but a fire report was not filed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.

The contact owns a 2013 Lincoln MKZ. The contact stated that while her fiancé was making a left turn, the “Service Power Steering Now” warning light was illuminated and the steering wheel seized. The vehicle was not drivable but was close to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 63,491.

We have swollen lug nuts on our vehicle. We are unable to rotate our tires and our service technician states they all need to be replaced. They state the "outer shell is swelling". The vehicle is available for inspection. This is a safety concern since the lug nuts can break. No warning lamps or messages are shown. These were professional inspected by a trained technician at Chapel Hill Tire located at 502 W Franklin St, Chapel Hill NC 27516. 919-967-7092

I took my Lincoln to a Ford dealership regarding water in my trunk. The technician said it was the factory wields off the assembly line that have failed. Lincoln said they would not cover the repair due to not enough complaints on model and car was over any warranties. I returned the vehicle to the same dealership to get the repair. I was told it was not the wields, but the trunk lid. I paid for a new trunk lid and new gaskets. The car continues to leak. I took it to an ASE certified mechanic, and it was indeed the factory wields. The car has mold and mildew growing. The other dangers are the wields between the body and back pillars are failing.

Lincoln MK/Z Vehicle 3.7 liter engine has repeatedly stopped running while driving at speeds between forty and seventy miles per hour. On one occasion this occurred on Florida rte 84 in heavy traffic requiring an emergency response to avoid a life threatening collision. While there are numerous reports of similar problems with Ford 3.7 liter V6 engines Ford dealers, including mine, have repeatedly stated they are unaware of any such problems. I guess Ford and the NHTSA are waiting for the death toll to reach some pre-determined level before taking action. How about a class action law suit ?

Car stopped without warning, then "check engine" came on. After waiting several minutes, it started again. We were in a very heavy traffic area and turned right to get to where we staying when the car stopped without warning. Fortunately, no car turned behind us or we could have been killed or injured. We were staying at a timeshare in Weston.Fl. and tried to find a Lincoln dealer but to no avail. We decided to leave for our home in Fort Myers on February 16, 2022 (staying off I75) taking back roads and the car stopped again without warning , then, "check engine" , we proceeded as did previously and made it to Gallaway Ford/Lincoln in Fort Myers,Fl. where it is now being inspected. We own a 2012 and a 2015 Lincoln and have never had a problem. We purchased this 2013 MKZ last February 2021 from Gallaway Lincoln.

FCIM failure causes AC unit to activate randomly. Windows can fog without warning causing an unsafe driving condition. Also, from YouTube videos - this defect can also cause rear windows to lock/unlock unexpectedly (I have not yet experienced this).

Intermittent power steering failures at low speeds - appears to be random. No warning lights or indicators of problem.

The contact owns a 2013 Lincoln MKZ. The contact stated that he noticed that there was water leaking into the trunk of the vehicle. The vehicle was taken to the dealer who diagnosed that the weld off the assembly line had failed and was letting water inside the vehicle. The manufacturer was made aware of the failure and informed the contact that there were not enough complaints related to the failure and they would not cover the repair of the vehicle as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 87,000.

The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA campaign number: 20V331000 (Latches/Locks/Linkages). The contact stated that when he attempted to close the front driver’s side door, the door latch would not secure the lock. The contact used a dog leash to secure the door to the door frame to prevent the door from opening while driving. The dealer and 3 other unknown dealers were made aware of the failure however, the contact was informed that repair parts were not readily available and had to be ordered from the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle had to be taken to a Lincoln dealer, not a Ford dealer for the recall repair. The failure mileage was 71,000.

STEERING STOPPED WORKING WHEN WE WERE LEAVING THE DRIVEWAY

NOTED A NATURAL GAS SMELL IN MY CAR ONLY WHEN HEAT ON IN CAR AND NOT CONSTENT, JUST IN SPIRTS I WOULD GET A STRONG SMELL. THEN LAST WEEK MY CAR STARTED MAKING A WEIRD WHINNING NOISE THAT HAS GOTTEN LOUDER AND MORE CONSISTENT OVER THE PAST WEEK. I NOTED THE 2013 MKZ HAD RECALLS FOR ISSUES LIKE THIS BEFORE. I JUST PURCHASED THIS CAR USED 3 MONTHS AGO.

HOOD ON MY 2013 LINCOLN MKZ IS STARTING TO RUST AND THIS IS SHOULD NOT BE HAPPENING ON A CAR THAT IS LESS THAN 10 YEARS OLD. I FEEL LIKE IT'S A QUALITY CONTROL ISSUE BECAUSE THIS CAR IS NEVER DRIVEN ON BEACHES AND WE DON'T HAVE SALTY ROADS IN FLORIDA. THE RUST IS OCCURRING ON THE EDGE OF THE HOOD NEAR THE GRILL AND THE PAINT IS BEGINNING TO CHIP.

The rear seatbelt buckle isn't functioning correctly and is causing a seatbelt light. We are now told we have to spend close to $1,000 to get the buckle replaced OR there's a chance my airbags will malfunction across the entire car should I get in an accident.

WAS BACKING DOWN A SLOPED PAVED DRIVEWAY WHEN THE BREAK PEDAL WENT ALMOST TO THE FLOOR AND COULD BARELY STOP. INSPECTED AND FOUND THE LEFT FRONT BRAKE HOSE SPLIT/RUPTURED AND LEAKING BRAKE FLUID. THE RUPTURE WAS ON THE TOP SIDE OF THE HOSE WHERE IT CONNECTS TO THE METAL BRAKE LINE.

DRIVING TIME 11:00AM TO 11:45AM, ROUND TRIP 3.5 MILES, SIDE ROAD, IN MOTION, SUNNY 66. 3 TIMES THE MOTOR DROPPED POWER, CAR COULD NOT MOVE. MOTOR WAS STILL RUNNING, SHAKING AND LIKE IT WAS NOT GETTING AIR. HAD TO STOP IN TRAFFIC AND TURN OFF VEHICLE AND RESTART. THIS THING IS A DEATH TRAP. THIS IS THE THIRD TIME I REPORTED THIS PROBLEM.

ON 9/28/20 TRAVELING AT 40 MPH ON A 2 LANE SIDE ROAD THE MOTOR CUT OUT OR SHUT DOWN AND LOST ALL POWER. THIS IS THE SECOND TIME. THE LAST TIME WAS ON 2/7/20. I TOOK THE CAR TO MY FORD DEALER AND THEY FOUND NOTHING. I DID NOT TAKE IT THIS TIME.

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE TRANSMISSION FLUID ADDED TO THE TRANSMISSION AND HAVE THE VEHICLE EXAMINED. THE CONTACT STATED THAT THE TRANSMISSION WAS CLEARED HOWEVER, THE NEXT DAY WHEN THE VEHICLE WAS TURNED ON AND ATTEMPTED TO SHIFT THE VEHICLE INTO DRIVE, THE VEHICLE FAILED TO SHIFT INTO THE DRIVE. A WARNING LIGHT STATED THAT A SHIFTER SYSTEM FAILURE HAD OCCURRED AND TO CHECK THE OWNERS MANUAL. THE CONTACT CONTACTED WEST HERR FORD LINCOLN SERVICE (10 CAMPBELL BLVD, GETZVILLE, NY 14068, (716) 688-5464) WHO INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 103,270.

MKZ 2013 LINCOLN WITH SAME SYMPTOMS AND REQUIRED COMPONENT (BUSHING) CHANGE AS SAFETY RECALL 18S20. PLEASE INCLUDE THE MKZ 2013 LINCOLN SERIES IN THE RECALL 18S20 (VIEW ATTACHED)

The middle rear seat belt locks up when you fold the seat down and the only way to lift the seat is to remove the seat belt from the car and allow it to fully retract. But as soon as the seat get laid down again you have to repeat the process. There are multiple videos on YouTube of multiple ford vehicles having the same problem. Secondly periodically all the lights on the dash come on and it says all the Advanced Driver Assistant systems aren’t working and the electronic assist powersteering stops working. It lasts anywhere from a couple minutes or until the car is turned off for a long time. There are also multiple videos on YouTube showing the same problem on multiple Lonicoln MKZ’s.

I'VE OWNED THE CAR 4 YEARS, DECIDED TO HAUL SOMETHING, PUT THE BACK SEAT DOWN AND IT WON'T GO BACK UP. SEEMS THE MIDDLE SEAT BELT IS STUCK.

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR LATCH FAILED TO SECURELY CLOSE. THE CONTACT USED A BUNGEE CORD TO SECURE THE DOOR. THE VEHICLE WAS TAKEN TO WILLIS FORD (15 N. DUPONT BLVD, SMYRNA, DE 19977), AND WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

ON APRIL 4TH, 2020. AFTER LEAVING THE FREEWAY AND MAKING A BRIEF STOPPED, A PASSENGER EXITED THE FRONT LEFT PASSENGER SIDES DOOR, AND ONCE THE PASSENGER REENTERED THE VEHICLE, THE DOOR WOULDN'T CLOSE, LATCH, OR LOCK. THE PASSENGER DOOR WILL BOUNCE BACK OPEN AFTER ATTEMPTING TO SHUT THE DOOR, THE DOOR REMAINED UNLOCKED AND THE LATCH WOULDN'T SWITCH TO THE LOCKED POSITION WHICH WOULD LOCK THE DOOR IN PLACE. THIS IS A HUGE SAFETY AND PRIVACY RISK, AS WE WOULD HAVE TO DRIVE HOLDING MANUALLY HOLDING THE DOOR SHUT, INCLUDING WHILE MAKING TURNS, DRIVING ON THE EXPRESSWAY, AND WHILE DRIVING IN VARIOUS DRIVING CONDITIONS. THIS IS INCREDIBLY DANGEROUS, ESPECIALLY IN LIMITED VISIBILITY, OR DURING DANGEROUS CONDITIONS SUCH AS SNOW, STORMS, AND ETC... THIS ALSO POSED A HUGE PRIVACY RISK, SINCE THE DOOR REMAINS OPEN AND UNLOCKED WITHOUT ANY WAY TO SECURELY CLOSE AND LOCK THE DOOR, ANY INDIVIDUAL CAN EASILY STEAL YOUR VEHICLE BY ENTERING THE UNLOCKED AND OPEN PASSENGER DOOR SIDE AND HOTWIRE THE CAR. THIS ALSO DRAINS THE BATTERY SINCE THE CAR IS TRYING TO ALERT THE OWNER THAT THE PASSENGER DOOR REMAINS OPEN. TO MY DISMAY, THIS VEHICLE AND YEAR (2013 LINCOLN MKZ) WAS INVOLVED IN A RECALL IN 2015 FOR THE SAME EXACT REASON, THE DEALERSHIP SEARCHED MY VIN, AND DIDN'T FIND A RECALL ON THE VEHICLE. FORD AND LINCOLN REFUSED TO WORK WITH ME ON THE PRICE OR ANYTHING, DESPITE LITERALLY THIS SAME MODEL HAVING A RECALL FOR THE SAME EXACT ISSUE THAT THE RECALLED 2013 LINCOLN MKZ MODELS HAD. THE ISSUE FOR THE FIRST RECALL WAS CAUSED BY A BROKEN SPRAWL TAB, WHICH A LOCAL MECHANIC LITERALLY DIAGNOSED. THE ISSUE LITERALLY HAPPENS WHILE STATIONARY, IN MOTION, ON A CITY STREET, AND HIGHWAY. THIS IS INCREDIBLY INFURIATING AND HAS CAUSED A $460 PRICE TAG ATTACHED TO THE REPAIRS FOR ONLY ONE DOOR, WHILE THE RECALL REPLACED ALL FOUR FOR FREE!

I WAS DRIVING MY CAR AND ALL OF A SUDDEN MY POWER STEERING GOES OUT TRACTION CONTROL AND PARK HILL ASSIST ALL FLASH. THIS IS THE SECOND TIME IT HAS HAPPENED TRAVELING 70 MPH . I WAS ABLE TO GET OFF OF THE ROAD BUT HAD A DIFFICULT TIME TURNING THE WHEEL AS IT FELT LIKE IT WAS ALMOST LOCKED. PLEASE ADVISE. THANKS

2013 LINCOLN MKZ, 3.7L WITH 32516 MILES 2/7/20 AT 9:30 AM TRAVELING AT 60 MPH ON A 4 LANE HIGHWAY THE MOTOR CUT OUT. DROVE IT TO THE FORD DEALER WHO RAIN DIAGNOSTICS AND FOUND NOTHING.

WHILE STATIONARY AFTER TURNING ON THE VEHICLE THERE IS A HARD SHIFT IN GEARS FROM PARK TO DRIVE. WHILE VEHICLE IS IN MOTION ON THE CITY STREET THERE IS A HARD SHIFT AROUND 35 MPH TO 55 MPH. WHILE DRIVING ON THE CITY STREET AFTER 5 MILES THE VEHICLE START SPUTTERING AND NOT SHIFTING GEARS PROPERLY THEN THERE ISN'T ANY ACCELERATION FROM A TRAFFIC LIGHT STOP AND GO. AND THEN IT PICKS BACK UP AND DRIVE HIGH RPM SOUND. OR HIGH REV SOUNDS. IN ADDITION THE GAS CAP UNIT IS FAULTY I REPLACED IT BEFORE AND NOW IT APPEARS IT HAS TO BE REPLACED AGAIN BECAUSE IT WON'T CLOSE PROPERLY. A P0171 CODE MAF SENSOR CAME UP ALONG WITH TRANSMISSION CODES FOR THE 5TH AND 4TH GEAR RATIO ACCORDING TO THE DIAGNOSTICS REPORTED FROM THE OB READING AND SOME ADDITIONAL CODES THAT I CAN'T EVEN DESCRIBE. FOR THE MOST PART THE VEHICLE STALLS WHILE DRIVING CITY AND HIGHWAY WHICH MAKES IT VERY DANGEROUS TO DRIVE

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED WITH A TOWEL AND DROVE TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 529-5521). THE DEALER TAPED THE DOOR CLOSED, BUT DID NOT DIAGNOSE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO SPIRIT FORD (4402 ANN ARBOR RD, DUNDEE, MI 48131, (734) 529-5521) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 24889725, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 32,700.