2019 Mercedes-Benz A-Class Electrical System Problems

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. Now at 112k mi the check engine light came on and sure enough they need to replace all 4 ignition coils… Additionally, I have issues with my air vents. They will frequently send air out of a section I have turned off (ex. turn air on my upper body and it sends air to my feet instead). Somewhat related but whenever I turn my car off it makes a lot of strange noises on the inside of the car by my entertainment center, almost similar to a stomach grumbling/farting noises. Lastly, I’ve had issues with trying to close my windows and they’ll close fully but then drop down half an inch or so afterward.

My screens have gone black and will no longer turn on. I cannot see how much gas I have or how fast I am driving.

The component or system that failed was the MBUX Hard Disk Drive (Part#: A0009062711). My car is available for inspection upon request. My safety and the safety of others were put at risk because when the MBUX Hard Disk Drive malfunctioned the following happened: 1) The defogger was spontaneously disabled hindering the driver's view of the road 2) The rear camera was spontaneously disabled while in active use of reversing the car risking hitting someone or something 3) Content from Satellite radio some of which was vulgar language would spontaneously blast through the car speaker on the highest volume causing the driver to become alarmed/distracted from the road with the inability to power off, mute or lower the volume because the volume, mute and power off button for the radio would malfunction. This incident caused me to slighty loose control of wheel because I was caught by suprise or shock of loud music or content coming through the speaker uninvited. Lastly, in the year 2021 a recall/remedy for this component was to be replaced by Mercedes Benz on other specific models. I do not understand why my vehicle was not added to the list of cars that required a remedy. I should NOT had to learn and experience similar impairments 3 years after a known issue. I should had been made aware of this defective part 3 years ago.

The moonroof is not working properly the shade part gets stuck and won’t open completely it gets to certain point and stop and shade part bunches up. I have noticed all lot of owners online with this same A220 2019 make and model and year are having the same issues. I taken it Mercedes and was told it’s no longer under warranty and that it would cost me $265 just if diagnosed.

The display screen of the driver's seat was damaged due to the automatic update last month. The dealer told me to replace the display screen for US$2,000. After I agreed to pay, I was told that the central control display screen was broken again and needed to be replaced for nearly US$7,000. I refused the dealer. However, the central control display screen was still good originally. Now the main driver does not have a display screen, and even the central control screen is damaged. The central control screen is damaged due to their operation. How should I protect my rights in this situation?

On 03/10/23, I contacted the Mercedes-Benz service department regarding the black screen on the driver's side display. The Mercedes-Benz service personnel informed me that the screen needed to be replaced, with an estimated cost of around $2000. I agreed to their suggestion and authorized the replacement. Later, the Mercedes-Benz service personnel contacted me again, stating that the black screen issue was not resolved and recommended replacing the computer mainframe, which would cost over $6500. I refused their suggestion as the cost exceeded what I was willing to pay. When I went to pick up my car from the Mercedes-Benz dealership, I noticed that the central control display screen was also blacked out. I confronted them about it, and they admitted that they were responsible for the damage. However, they stated that they were not liable for compensation because I did not pay the initial $2000 for the replacement of the screen. My argument is that I was willing to pay for the replacement, but they failed to fix the screen. Why should I be held responsible for the payment? Additionally, they did not even replace the screen, so why should they use the excuse of the unpaid replacement cost to avoid compensating me for the damage they caused to my central control display? It is unfair to expect a fair exchange when they neither replaced the screen nor fixed it. I feel that this situation is an act of consumer mistreatment.

The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.

For about two years, I have been experiencing problems with my Mercedes Benz, and Mercedes Benz has done nothing to help. The jolting issues on my 2019 Mercedes Benz A220 4 matic have never been fixed. I am afraid to drive because I am a young woman, and I cannot afford to get a new car due to financial issues. I have been without a car for several weeks because they haven't been able to fix the same issue. In addition, I have had to request Mercedes loaner cars consistently when my vehicle is being repaired. I want this to be over and to have my car fixed for good. It has caused me emotional and mental distress to have to pay for rentals when they don't have loaner cars. Mercedes has found the issue, however, the problem will return. I have been to their locations approximately 10 times due to this issue, and I feel there is never a resolution. It has been evident each time I visit Mercedes Benz that they don't care about me as a client. The whole process of trying to "fix" the jolting issue has taken nearly over a month, which has become unbearably stressful for me. The car problems have affected my work as well as my academic life as a student.

My A220 has numerous problems starting the airbag failure light comes on very often which I took in for a repair - Mercedes of downtown stated they fixed but it still has the airbag failure light appearing every now and again. The second issue that keeps happening is what I believe is a transmission failure, the first time I bought the car I noticed it kept jolting when accelerating and or going up a hill. I was quite scared because I had a ford focus that did the same thing and would die on me all the time. This A220 has the same exact jolting as my ford focus did but does not die. I kept bringing my car into Mercedes and explaining my concern, they didn't find any issues until recently when Mercedes stated it was the "battery" after they "supposedly fixed the issue, I noticed a month went by and the car continues to have the same jolting. I am extremely terrified of driving this car at this point and need assistance in having Mercedes look into this deeper.

TL* THE CONTACT DROVE A 2019 MERCEDES-BENZ A220. WHILE AT A FUEL STATION WITH THE ENGINE WAS POWERED OFF, THE VEHICLE FAILED TO RESTART. THE CONTACT CALLED MERCEDES-BENZ ROADSIDE ASSISTANCE AND A TECHNICIAN CAME OUT AND ATTEMPTED TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE TECHNICIAN REMOVED THE BATTERY CABLE FROM THE TERMINAL, WAITED A FEW SECONDS, RECONNECTED THE CABLE, AND WAS ABLE TO START THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ANNAPOLIS (1920 FOREST DR, ANNAPOLIS, MD 21401, (866) 290-0799) WHERE THE FAILURE WAS REPORTED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 738. THE VIN WAS NOT AVAILABLE.