2014 Mercedes-Benz C-Class Complaint Log

Experiencing a failed Electronic Steering Lock (ESL). Car won’t crank or start even after verifying battery health and key fob. Symptoms point to a failed ESL, left stranded

my car overheats badly and shakes and it is starting to smoke from the hood in snowy conditions

The contact owns a 2014 Mercedes-Benz C350. The contact stated that while the vehicle was parked, the front driver’s side interior door latch detached. The contact had to reach through the front driver’s side window to open the front driver's side door using the exterior door handle. No warning lights were illuminated. The vehicle remained at the residence. A dealer was contacted and informed the contact that there was an unknown recall related to the failure; however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Mercedes-Benz C250. The contact stated that the vehicle was difficult to start. Additionally, the steering wheel was difficult to turn to the left or the right. The vehicle was eventually started and driven to a dealer; however, after the vehicle was parked and turned off, the contact attempted to restart the vehicle; however, the vehicle failed to restart. The dealer replaced the battery however, the vehicle failed to start. The contact stated that the dealer then traced the failure to an anti-theft sensor that shut off the vehicle to deter vehicle theft. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2014 Mercedes-Benz C-250. The contact stated that the driver’s side seat air bag warning light was illuminated. The air bag was visible through the seat and was able to be moved manually. The vehicle was taken to a certified mechanic but was not diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V010000 (Air Bags); however, the VIN was not included in the recall, and the recall referenced the front passenger’s seat air bag. The manufacturer was not informed of the failure. The failure mileage was approximately 111,300.

I was coming off the freeway on 9/25/25, and when I pressed on the breaks they completely locked up and would not break at all. The car turned off, no warning lights nothing, and I continued to hit the break and the car would not stop, then all of a sudden it came to a stop almost colliding within inches of hitting the Semi-Truck in front of me. This is the second time in one year that this has happened to me, I have had the car checked out the first time last year immediately, and even paid to diagnose it, nothing, I had the brakes and rotors replaced last June of 2024 when this happened. Since then the car has only been in the dealership to get the car Fully checked out mutltiple times within 2024, 2025 and repaired by Mercedes dealership. On 9/25/25 this happened to me and it was a traumatic experiance when I pressed the break and the break got super hard and in a Locked position and would not come to a stop, there was no warning lights, no engine lights, nothing. (increased braking effort, and potentially I was inches of collision risk. I had the car towed to the nearest shop and was told this is a collapsed break booster Vacuum pump, and possibly the hose and lines and possibly further problems but they would need to replace the Vacuum pump first. After I looked to see if there was a recall on the vacuum pumps in that model on google and it says the following; Google- 2014 Mercedes c250 recall on Vacuum pump A-Premium Vacuum Pump Compatible With Select Mercedes ...Yes, there was a recall on certain Mercedes-Benz vehicles, including some 2014 C250 models, related to a defective brake booster vacuum hose. The recall involves hoses that may delaminate over time, leading to a loss of vacuum, increased braking effort, and potentially a collision risk. To check if your specific 2014 C250 is affected by this recall, you should contact an authorized Mercedes-Benz dealer or visit the Mercedes-Benz USA website to check for open recalls for your vehicle's VIN.

The "ESL Module" in this model is designed to unlock the steering and ignition when the vehicle key's passcode matches, using a small, mechanical motor with significantly poor durability. The problem is that this motor's failure is unpredictable, and many users of this model have been stranded and unable to start their vehicles due to the motor's lifespan ending. Even when the car is painstakingly brought to a dealership, repairs cost approximately $1,800 to $2,000, or owners are resorting to unofficial bypasses using a device called an ESL Emulator from the aftermarket. I'd like to request NHTSA to start a thorough investigation into this issue and a RECALL order for the affected models to be issued to MBUSA. Thank you.

Leaving my home from my driveway and driving about 15 feet I heard a loud pop from my backseat area and noticed my Headrest on drivers side deployed without any reason. The airbag right/left malfunction light showed on my dash saying service required. Mercedes benz Dealership said they never heard of this. The dealership Removed old headrest and replaced with a new one , reset malfunction light and a fuse. Price was enormous.

The contact owns a 2014 Mercedes-Benz C350. The contact stated that while attempting to start the vehicle, the air bag and the driver’s side air bag malfunction service required warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was determined that the air bags needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and declined to cover the cost of the repair. The approximate failure mileage was 64,000.

The contact owns a 2014 Mercedes-Benz C-250. The contact received notification of NHTSA Campaign Number: 17V252000 (STEERING). The contact stated that the recall repair was completed in 2018. The contact stated that the vehicle failed to start. After several attempts, the vehicle failed to start. The contact deactivated the push start button and attempted to start the vehicle with the key whoever, but the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering wheel had seized due to the steering coupling connecting bolt. The vehicle remained at the dealer pending the repair. The manufacturer was made aware of the failure. The contact stated that the manufacturer was contacted prior to the dealer repairing the vehicle in 2018. The contact was advised to take the vehicle back to the dealer, where the repair was completed in 2018, to have the vehicle inspected, and if the part that failed was the part replaced under the recall, the manufacturer would pay for the additional repair. The contact stated that the vehicle was not drivable and that the dealer was three hours away. The failure mileage was approximately 70,664.

The ESL has failed and it has happened in a lot of these cars.i was unable to move my steering wheel.

My Mercedes Benz 2014 W204 C250 initially had a noise during startup. The startup noise became louder and now my car does not start. Also, the check engine light indicate a cam shaft position sensor error. Looking online it appears that my problem is exactly like the problem described in a NHTSA report on 2012-2015 W204 and W172 vehicles(C250 and SLK250) equipped with the M271 engine. I would like NHTSA assistant in getting my Mercedes Benz W024 C250, VIN [XXX] included as part of extended recall of the same car and engine and repaired. If more information is needed, please contact me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The left rear subframe separated from the main frame causing the car to pull to the left when braking. I had an episode where I was stopping for a traffic light and the car started fishtailing and I almost lost control of the car. Following this episode, I took the car to a mechanic who advised me that the car was unsafe to drive. My mechanic also told me that he has repaired a number of these vehicle with the same problem, and that Mercedes Benz has extended their warranty from 4 years 50,000 miles to 20 years unlimited mileage. They did the extension after someone filed a class action suit in Georgia about the problem. The vehicle is presently at a Mercedes dealer awaiting the new subframe.

To Whom It May Concern, I am seeking assistance regarding my 2014 Mercedes-Benz C-300, VIN [XXX] . I repurchased this vehicle from the London Nissan Dealership on [XXX]. It currently has about 120,000 miles, and I have driven an additional 15,000 miles in the past two years. Less than three months after purchase, I took the car to a Mercedes-Benz dealership in Knoxville, TN, for repairs on May 16th. Now, my vehicle is at James Motor Company in Lexington, KY, where they diagnosed a faulty steering column that needs replacement at a cost of $1,630.00. I have already taken this car to the dealership twice for issues in under two years. The problems began when the vehicle wouldn’t start one morning; the steering column was locked despite a fully charged battery. This failure could have led to a serious accident, especially since I drive frequently for work and school. There were no warning signs prior to this incident. The dealership has confirmed the steering column issue and can provide inspection upon request. I also have a list of parts needed for the repair available. Given the nature of this malfunction, I believe it warrants a recall. Thank you for your attention to this serious matter. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A known issue by many mB owners related to Steering Wheel Lock or ESL system. Car will not start due to a known defect related to a part installed inside the steering wheel preventing owners from starting car safely and to get to destination safely.

It's the ESL ELECTRIC STEERING LOCK THIS PART IS KNOWN TO BE DEFECTIVE AND IS POSTED ONLINE TO FIX AND ALSO BYPASS IT. I AM NOT A MECHANIC SO I AM TOLD PART ALONE IS $570 AT MERCEDES THEY HAVE TO PROGRAM IT. THIS PART IS KNOW TO BREAK AND ONLY THEY CAN REPROGRAM IT. THIS SHOULD BE A SAFTY ISSUE. THE CAR RTDOES NOT START BECAUSE OF IT AND IT LOCKS THE STEERING WHEEL IN PLACE. THE CODE FOR IT ON CAR IS A25464 code on car. This is a known problem and it makes the car undrivable. I don't have files but had car toed 2 times. I will have recept after it's fixed

The contact owns a 2014 Mercedes-Benz C300. The contact stated that an unidentified recall was previously completed on the vehicle; however, the recall remedy failed to prevent the failure from occurring. The contact stated that while driving at undisclosed speeds, the steering wheel locked. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed and determined that the electronic steering lock and the TRP needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 158,000.

Rotted rear sub frame due to poor design retaining water

Driving on [XXX] to Atlanta GA my car would not automatically shift and began to vibrate badly. I was almost hit by other vehicles as I pulled off the highway to check car out. Car was vibrating badly in idle and when I resumed my trip back home the car would not accelerate properly and caused tremendous stress and danger. Figured out that car would not shift automatically and I was forced to shift the car manually. Car would sputter and vibrate badly and would only slightly less vibrate to where I could drive it home in gear D5 and would less vibrate at 75+ mph very dangerous, and would lose power and shake violently going up highway hills. I prayed all the way home and barely made it shaken. I called my Mercedes Benz Dealer from the highway and immediately scheduled appointment on 8/15/24. This was a major safety hazard and life threatening situation with my Mercedes Benz C250 2014 car. My car 100% serviced over the years at dealership I bought it from Rick Hendricks Mercedes Benz of Lake Norman NC. Thank you for your time! Actor & Model [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Mercedes-Benz C250. The contact stated that while driving at an undisclosed speed in a rainstorm, the contact observed water entering the vehicle from underneath the driver's side footwell, causing extensive water damage. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 93,000.

The driver's side interior door handle became disengaged as I was trying to open the door so I was momentarily trapped inside. If I had been in a situation where I had been in an accident and needed to get out quickly, or the car had been on fire, or I was stalled on the train tracks, this could have been a serious incident. When I googled this, it sounds like this is a very common occurrence in Mercedes. There was no warning that this was going to occur - everything seemed secure before this happened. I have taken it to a service center for a very expensive repair as they have to remove the door panel, replace/reattach the part and put the door panel back.

While I was driving my car the driver side airbag abruptly deployed. The airbag inadvertently deployed; the car did not crash into anything to cause the airbag to deploy. When the airbag erupted it caused injury to my head, face, hand, arm and wrist. I believe the airbag is defective because I have lacerations on my face possibly due to sharp objects ejecting from the airbag and the impact as well as excessive smoke and fumes emitted after the fact. I believe there might be a manufacturing defect in the airbag because it seemed as if it exploded with excessive force causing harm to myself as well as inadvertent eruption. There have been some recalls issued on the motor vehicle and I did take the vehicle to the Mercedes car dealership to get all of the recalls repaired, however this incident occurred after the repairs were made at the dealership.

I purchased my vehicle from the Mercedes Benz Dealership and received a recall letter in the mail stating that driver side deployment may occur. After receiving notice I brought the car to the dealership to get the recall repaired. I've been driving around with a false sense of security believing that this issue was repaired. However, recently, while I was driving the driver side airbag unexpectedly and abruptly deployed and injured me. This is a major safety concern and car owners should be notified and made aware that the issue can still occur after the recall was repaired. I contacted Mercedes Benz and they did not issue any additional notices to inform customers of possible recall issue reoccurring due to manufacturer defects even after the repair was made. Additionally, I believe the driver side Takata airbag/inflators may have also been defective because of the injuries I incurred from the forceful explosive eruption of the airbag. MBUSA Campaign Number 2017120024 NHTSA Recall Number 17V627 Recall Start Date January 18, 2018 Recall Reported Date October 16, 2017 Component(s) 1709P46C62 Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that certain MY12-17 C-Class, E-Class, E-Class Coupe vehicles (204, 207, 212 platform) have insufficient electrical grounding in the steering column components. In rare instances, if the steering column module is exposed to an electrostatic discharge, and if the steering column module clock spring is broken (due to wear), this could lead to an inadvertent deployment of the driver airbag. An inadvertent driver airbag deployment may cause a risk of injury to the driver and might increase the risk of a potential crash. A broken clock spring will illuminate the SRS warning light as well as display a warning message in the instrument cluster. An authorized Mercedes-Benz Dealer will install a sufficient ground to the steering column, and a protective ring to the steering column module.

The contact owned a 2014 Mercedes-Benz C250. The contact received notification of NHTSA Campaign Number: 19V010000 (Air Bags) and requested to be removed from the recall distribution list. The manufacturer was contacted regarding the issue. The local dealer was not notified.

took car in for oil change and was informed that car should not be driven because rear subframe had rotted thru and rear link was completly unattached and hitting gas tank. havent had a response from 2 dealerships this car is unstable and hitting the brakes requires a lot of attention to keep on road

I bought my 2014 C250 back in 2017 with 17K miles and currently has 58,570 miles. The issue is with fast acceleration from a stop or slow moving. When trying to accelerate to merge with traffic after a few seconds the vehicle goes into limp mode and the check engine light comes on. In limp mode I am only able to accelerate very slowly and this is a major concern for my safety. This has been and ongoing issue over the past few years and I have learned to reset it temporarily (around 10 times) with a YouTube fix. I recently found out that there was a recall for the high pressure fuels pump on some C250 models but mine was never included. I also found out that the recall time limit has expired. Please investigate and expand the recall along with the time limit so my vehicle will be included.

I was driving on the highway my car sort of hesitated for a brief second then continued on as if nothing about one mile later my car began to slow down while I was in traffic so asap I pulled over at this point I could only go about 40 miles per hour which was very terrifying at that time it came a complete stop. After restarting the car 3-4 times it stayed running I continue home which was about 12 miles from my current location. For the next few days I did not go any where. I then had an appointment to have the 80,000 mile maintenance I mentioned the problem I was then told I need a throttle body replacement costing more than $2000 that I can not afford. At that time I started researching my own problem. My relative who works on 18 wheel truck for a living, . that perhaps it just may need cleaning rather than replacement . Also per my research this happens quite often with this model it also stated that Mercedes C250 was the worst Mercedes of that year many many owners have had this problem. The yellow ESP light come on saying it is off also my hold brake no longer works. It work at my prior dealer appointment it while going to appointment afterwards it did not work since over 9 years seldom used I wasn't concerned thus that is the message that appears when car fails Mercedes wants me to pay I believe $2000 problem not needed

The passenger airbag was replaced under the Takata recall. Recently the airbag indicator light came on for the driver airbag. We have been notified by the dealership that this airbag needs replaced. They provided an estimate of $2,652.29. We reached out to Mercedes due to this being a safety issue and also due to the fact that the passenger airbag was replaced under a recall. They are unwilling to assist. It is illogical that just the passenger airbag is faulty in the recall but that the driver's airbag is fine as they came from the same manufacturer and installed when the vehicle was built. We are concerned about either deploying on its own or if it will deploy in an accident.

The contact owns a 2014 Mercedes-Benz C250. The contact stated that upon starting the vehicle, an abnormal rumbling noise was detected. The vehicle had hesitated to start. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the timing chain tensioner needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 56,000.

The contact owns a 2014 Mercedes-Benz C250. The contact stated while depressing the accelerator pedal, the vehicle jerked and then the traction control warning light illuminated. The contact released the accelerator pedal and was able to press the accelerator pedal again to regain normal operation of the vehicle. The contact continued to drive the vehicle for a few months without experiencing another failure. The contact took the vehicle to the dealer for routine maintenance where it was diagnosed that the differential mounting flange was cracked on the driveshaft. The contact discovered NHTSA Campaign Number: 17V654000 (Power Train) however, the VIN was not included. The vehicle was not repaired due to the parts not being available. The manufacturer was notified of the failure. The failure mileage was approximately 61,192.

Rear sub frame rusting through

The intake manifold blew on my car while it was off overnight and I took it to the Mercedes dealership to have it fix and the next day I got it back after it was repaired the same problem happened again when I went to unlock my car I heard a bang and smoke coming from the engine

The ignition switch is causing the steering column to lock and it has been reported a lot at different dealerships that I have called.

I prchased used with no visible damage to the windshield. In the inclement weather for no apparent reason my windshield began to crack as I was driving the vehicle. I pulled over as soon as I could. The crack stoped and I called the Mercedes Benz manufacture to no avail. I decided to research to see if this is common and the article says, "that the 2014 Mercedes Benz" windshields are known to crack in extrem cold and hot conditions. The windshield has continued to spider and crack in different direction. I feel threathened at this point and featful for my life that this will implode in my face while driving. I did in good faith reach out to someone.

Mercedes has a convenience easy enter/exit feature that lifts the steering and slides the driver's seat back for easy exit and restores the seat and steering when the driver sits down and places the key in the ignition. The safety issue is the steering often gets locked in the up position and doesn't lower, making it unsafe to drive the car. This is happened 5 times since I bought the car. I had to drive home with the steering wheel locked above the dashboard. The car has been towed to the dealership 4 times under warranty and now I have to get it towed myself. There are approximately 54000 miles on the car.

The driver's side door handle broke impossible to open door from inside if there was an accident. I have been told that this is a common problem with my car, and that it cost 1600.00 to replace repair at the dealer. This is such a common problem that there are after market kits to repair the broken handle for 20.00, but including labor the repair is $500.00.

The contact owns a 2014 Mercedes-Benz C250. The contact stated that the vehicle was getting water inside the cabin from a leak coming from the sunroof. The contact stated that while driving at various speeds, the vehicle started jerking and making a choking sound as if the vehicle was going to shut off. The check-engine warning light was illuminated. The vehicle was taken to the dealer who determined that there was an electrical failure related to the leak coming from the sunroof leak and that there were corroded cam blocks. The cable for the sunroof was replaced along with the mats on the floor. The contact was unsure if the engine was repaired. The contact stated that the check engine warning light was intermittently illuminated, and the jerking of the vehicle persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,315.

The contact owns a 2014 Mercedes-Benz C250. The contact stated while driving 60-62 MPH, the vehicle lost motive power. The check engine warning light, the traction control warning light, and other unknown warning lights were illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle after several attempts. The contact was able to continue driving. The dealer was notified of the failure and referred the contact to AutoZone. The vehicle was taken to AutoZone, where it was diagnosed that the fuel injectors and the ECM had failed. The contact sent a diagnostic report to the used car dealer where the vehicle was purchased, but no assistance was provided. Additionally, the contact stated that the control arm had fractured. The vehicle was not repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was approximately 123,000.

I was driving my vehicle when the transmission started shifting erratically. The shifts were not smooth but hard and the car was shuddering. Yes the vehicle is available for inspection. My safety and the safety of others were at risk due to the erratic behavior of the vehicle and how it affected my ability to focus on driving safely. Yes my vehicle has been inspected by the manufacturer and the problem has been reproduced by my local Mercedes Benz dealer. There were no warning lamps or messages prior to the failure. After a few weeks of driving I saw a “low coolant” warning appear, this turned out to indicate that the radiator had leaked coolant into the transmission which damaged the internal transmission components and torque converter.

2014 Mercedes-Benz E-350 4matic. Brake fluid and Brake warning lights illuminated. The vehicle was taken to the local dealer where the service technician advised the brake lines to the rear tries were rusted and had to be replaced . The vehicle was repaired at a estimated cost of $2,900. The approximate failure mileage was 100,000. we were advised that the car is a hazard to drive until repaired. We have requested the dealer to turnover the failed parts for our inspection and use

Windshield seal failure, moisture in car

SUB FRAME ON MERCEDES HAS RUST ISSUE, RUSTING FROM THE INSIDE OUT AND IS VERY DANGEROUS. I ONLY FOUND OUT BECAUSE I GOT NEW TIRES. ONLY 70K ON THE VEHICLE

Car has approximately 60,000. miles. Upon it's state inspection Mercedes Benz service center indicated rear subframe is rusted. Service advisory says it is okay now, but will need to be replaced. Searching Mercedes forums, I've noted this is a n oft reported issue. Many do not realize there is an issue until it breaks and car pulls to one side at rear upon braking. Others have experienced rusted brake lines at the same area as the subframe issue. Others have noted damage to the gas tank from suspension parts banging the fuel tank after it breaks. I realize this is a 8 year old vehicle. But the vehicle shows zero signs of rust on the undercarriage except for the subframe. Sure seems like a manufacturer's defect that should be recalled by Mercedes. Because of safety concerns, I now have to decide to repair or trade the car because of safety concerns. But the rusted subframe zaps the value I thought I had in the vehicle for a trade. What is the protocol for manufacturer's to issue safety recalls. Sure seems like this one qualifies.

Rear left sub frame is found to be broken due to corrosion and rust. Right side is near to be broken. Driving under such condition is very dangerous.

Malfunction of rear subframe and control arms due to rust causing the subframe to crack. When breaking the rear wheels swerved almost causing a collision on the highway. My mechanic inspected the car and deemed it unsafe for driving as this can cause injury or death to me and others. The car is currently being repaired. This problem is being ignored by MBUSA, however MB in Europe acknowledges the faulty metal and will repair at no cost. There were no warning lamps or messages that made me aware that the subframe is rusted and cracked.

On December 14, 2022 at approximately 3:45 pm in rush hour traffic in the high speed lane on i-75 in Bradenton, Fl, the 2014 Mercedes C250 I was driving lost total engine power, traveling from 80mph to 0 in seconds. I had just enough time because of the momentum of the speed I was traveling at to maneuver the car into the breakdown lane adjacent to a median construction site. Had I been traveling in the middle lane there would have been insufficient time to change lanes in heavy, fast traveling traffic and get to a breakdown lane. In other words, we could have been killed. There was no check engine light nor warning lights of any kind. The engine was quiet and there was no engine rattling noise or shuddering prior to the incident during over 7 hours of travel from Marietta, Georgia into Florida. The car had been purchased from a used car dealer in Marietta two days before and had passed the Georgia emissions test on 11/18/22. We had the car towed to a Mercedes Benz dealership 20 miles away in Sarasota. On 12/16/22 Mercedes mechanics deemed the catastrophic engine failure to be due to a broken timing chain (this was confirmed in a conversation12/21 with Mercedes Sarasota Service Manager Jim Foulkrod) and that there was no compression in the engine. Among the codes which came up during Mercedes multi-point inspection was 036562, exhaust cam signal and 34164. Mercedes’ estimate to fix the car was $24,222.13. We declined to move forward with engine repairs. Mercedes was threatening to charge storage fees so the car was donated to the charity, Veteran Car Donations, Heroes on the Water which towed the car on 12/20/22. The car remains with the charity awaiting title transfer information.

unknown

I was in an accident that caused my car to be a total loss. I was hit near the front left side, close to the driver's door. The airbag did not deploy despite the hard impact. I am currently having to go to therapy due to impact. My right lower arm was bruised from the impact, and I was in a lot of pain due to the bruising caused. I am assuming the bruising came from the hit to the steering wheel. I was never notified of an airbag recall.

unknown but I have submitted a previous complaint.

I received a notice several years ago for the airbag to be replaced due to a recall. Mercedes-Benz has not been able to remedy this issue for years. I have called for several years, but the Mercedes dealer near me continues to state that the airbag part is not available. I called Mercedes hotline (877-496-3691) a month ago to report the issue. No one answered so I left a voicemail. I received no contact from them. I called last week 3 times in a row and finally someone answered. I opened a claim with them for the escalation team. They said I would receive a response in 48 hours. I received no response.