2014 Mercedes-Benz CLA-Class Air Bags & Restraints Problems

The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire; however, the fire extinguished on its own. There were no prior warning lights illuminated. There were no reported injuries, air bag deployment, or police report filed. The fire department responded and was present at the scene, and disconnected several wires. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was unknown.

Component failure was steering column module. Safety issue was air bag could inadvertently deploy while driving. Recall NHTSA # 17V627 was issued. Vehicle inspected by Stargate Garage, Caliber Collision and Mercedes of Pompano Beach FL. Message displayed was front left malfunction and red warning light for SRS system. Warning message and red light appeared 18 months after dealer supposedly repaired this recalled item. Vehicle was returned to dealer to make proper repair on this recalled item and they refused to replace it. Steering column module was replace by Stargate Garage and the message left front malfunction and red light warning SRS no longer appears on instrument panel. Stargate Garage was paid $685 to make this repair which should have been the dealer's responsibility. Therefor I am requesting that the dealer reimburse me my out of pocket expense of $685.00 since it was there responsibility to make this repair under the recall that was issued. I was unable to upload my documentation so I will also be sending this information in the mail.

ON 12/26/19 CONTACTED BENZ DEALER IN WEST CALDWELL, NJ. EXPLAINED TO REP. THAT THERE WAS A RECALL ON MY VEHICLE FOR FAULTY AIRBAGS THAT WHEN THEY ARE DEPLOYED HAD METAL AND COULD CAUSE HARM OR DEATH TO PASSENGERS. THE REP INDICATED THAT THEY DO NOT KNOW WHEN MY AIRBAGS WOULD BE REPLACED. SHE PUT IN A CALL TO SERVICE DEPT. SO ME AND MY FAMILY, INCLUDING GRANDCHILDREN HAVE TO RIDE AROUND IN A VERY UNSAFE VEHICLE AND THE BENZ DEALER SEEM AS THOUGH THEY JUST DON'T CARE. THEY SHOULD BE MADE TO GIVE YOU ANOTHER SAFE SUV TO USE UNTIL THE ONE YOU HAVE IS FIXED. THIS IS A HORRIFIC SITUATION. I WANT TO STOP PAYMENT, DUE TO THE SITUATION.

RED LIGHT ON AT ALL TIMES ON THE DASHBOARD INDICATING FAULTY AIR BAG. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350 N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE MERCEDES-BENZ OF CHANDLER LOCATED AT 7450 W. ORCHID LN, CHANDLER, AZ 85226, (480) 470-8687, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF MONTEREY (498 FREMONT ST, MONTEREY, CA 93940, 831-264-9888) AND THE DEALER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SEE UPLOADED DOCUMENT PROTECTED AUTO ISSUES FOR FULL STORY. HENNESSY BUICK, MAZDA, GMC SOLD ME A CAR 8/18/2017 UNKNOWINGLY I DISCOVERED ON 2/5/2019 THAT IT HAD AN ILLEGAL CAN BLOCKER/SWITCH (MANIPULATES COMPUTER SYSTEMS IN CAR AND TAMPERS TRUE MILEAGE ON CAR) INSTALLED IN IGNITION SWITCH. AFTER OBTAINING EMISSIONS TEST 12/26/2018, SEVERAL CAR FAILURES BEGAN TO HAPPEN WHILE STATIONARY AT TESTING CENTER. WHILE IN MOTION THAT DAY, SEVERAL LIGHTS BEGAN TO STOP WORKING. IN JANUARY 2019, WHILE DRIVING THE POWER STEERING FAILED CAUSING ME TO BE UNSAFE AS I COULD NOT BRAKE, GAS OR TURN WHEEL. THE BLOCK AFFECTED ALL ITEMS ABOVE, EXCLUDING WHEELS & VISIBILITY,BUT DUE TO LIMITATIONS I WAS ONLY ABLE TO SELECT 3

STILL WAITING FROM NOVEMBER 2017 TO NOW FEBRUARY 2018. NO REPLACEMENT NO NOTICE NO NOTHING. PLEASE HELP

TAKATA RECALL

ON MAR 6 2017 MY AIRBAG LIGHT CAME ON, I CALLED FLETCHER JONES ON ELSTON IN CHICAGO, AND LET THEM NO MY LIGHT WAS ON, THEY TOLD ME IT WAS A CHARGE FOR THIS. I TOLD THEM ANYTIME THERES A PROBLEM WITH AIRBAG I SHOULDNT BE RESPONSIBLE FOR THAT, THEY ARGUED ME DOWN AND MADE ME PAY ALMOST 800.00 NOW I GET A LETTER SAYING ITS A RECALL ON THE AIRBAGS,I CALL AND TALK TO SANDY IN CUSTOMER SERVICE AND SHE TELLS ME IM EXACTLY RIGHT THEY SHOULDNT CHARGED ME. SHE TOLD ME WHEN I RECEIVE MY RECALL LETTER I SHOULD BE ABLE TO GET A REFUND. SO NOW I TALKED TO DAN HOFFMAN AND HE TELLS ME SHE SHOULDNT OF TOLD ME THAT BECAUSE THERE FIXING A DIFFERENT PART. BUT IT SHOULDNT MATTER ANYTIME YOUR AIRBAG IS NOT WORKING THATS ON THE MANUFACTURER NOT ME. SO THEY REFUSE TO GIVE ME MY MONEY BACK.