2010 Mercedes-Benz E-Class Complaint Log

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MEMPHIS (5389 POPLAR AVE, MEMPHIS, TN 38119, (901) 345-6211) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT SHE FELT UNSAFE DRIVING THE VEHICLE AND REQUESTED THAT ACTION BE TAKEN TO MAKE THE PARTS READILY AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 11/28/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT NO ONE CONTACTED HIM REGARDING PART AVAILABILITY AS INDICATED IN THE RECALL NOTICE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMONT (200 EAST OGDEN AVENUE, WESTMONT, IL 60559, (630) 537-0313) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

W212 2010 E550 (40K MILES). AS MANY OF YOU KNOW THEY'RE A FANTASTIC CAR, HOWEVER WITH A LOUSY AIR SUSPENSION! THE CAR WOULD DROP OVERNIGHT MAKING IT LOOK LIKE A LOW RIDER.

"TAKATA RECALL" I WAS NOTIFIED MY CAR WAS ON RECALL FOR AIRBAGS AND HAVE CONTACTED DEALERSHIP TO HAVE PART REPLACED ONLY TO BE TOLD THE PART IS NOT AVAILABLE NUMEROUS TIMES.

I BOUGHT A 2010 E350 MB IN NOVEMBER OF 2015 AS A BIRTHDAY GIFT. MY 3RD WEEK OF OWN IT THE CHECK ENGINE LIGHT CAME ON AND KEEPS GOING ON AND OFF. BROUGHT IT BACK TO THE DEALER WHERE I BOUGHT IT AND TOLD ME TO BRING IT TO MB. TURN OUT TO BE HECK ENGINE LIGHT DUE TO FAULTY CAMSHAFT ADJUSTER SOLENOID ON MERCEDES-BENZ E350. WHY IS THEIR NO RECALL ON THIS, IT COST $8,000.00 TO GET IT FIXED?

AT 5 YEARS MY FRONT HEATED SEATS STOPPED WORKING AND THE DRIVERS SEAT RIPPED ACROSS WHERE I THOUGHT THERE WAS A SEAM. AFTER RESEARCHING OTHER 2010 E350'S WITH MB TECH SEATS, THEY ALL APPEAR TO HAVE THE SAME PROBLEMS. I HAVE CONTACTED MBUSA MANY TIMES IN THE PAST 3 YEARS AND HAVE RECEIVED NO ANSWER OR SOLUTION. IF YOU ALSO LOOK AT ADS OF THESE VEHICLES FOR SALE BY OWNER, YOU WILL SEE THE SAME ISSUE. THE ONLY PEOPLE WHO DRIVE THIS CAR ARE; ME AND I'M 135LBS AND MY MOTHER 93LBS, SO WE ARE NOT OVER WEIGHT AND PUTTING EXTRA STRESS ON THE SEATS. THIS CAR HAS BEEN WELL MAINTAINED AND HAS ALWAYS BEEN GARAGED. WHEN PARKED IN A LOT FOR SHOPPING, SHADES ON THE WINDOWS ARE ALWAYS USED. I CAN PROVIDE PHOTOS, BUT NOT FROM THE COMPUTER I'M USING.

CHECK ENGINE LIGHT COMES ON THAN OFF FOR A FEW DAY AT A TIME. IT COST $10,000.00 TO HAVE IT REPLACE. DON'T HAVE ANY ISSUE WITH THE CAR NOT STARTING OR STALLING. CAR WORKS GREAT. WHY IS THEIR NO RECALL FOR THIS? THOUSAND OF PEOPLE WHO PAY GOOD MORNING FOR A GREAT CAR, LIKE MERCEDES. WE NEED A RECALL FOR THIS> HELLO!!!! PLUS, THE WOOD TRIM ARE FADING, I TRADE TO GET THE DEALER TO REPLACE IT AND THEY WONT $3,500.00 TO DO SO.

MY 2010 E350 CHECK ENGINE LIGHT COMES ON AND OFF BUT MOSTLY ON FOR 5 DAYS OUT OF 1 WEEK, 2 DAYS OFF. BEEN DOING THIS SINCE I GOT IT BOUGHT IT IN NOV OF 2015. I WAS TOLD BY OTHER OWNERS THAT THIS MAY COST UP TO $8/12GS TO GET IT FIX. WHY THERE WASN'T A RECALL FOR THIS? PLEASE EXPAND, ANYONE??????

AIRBAG SYSTEM IS MALFUNCTIONING CAUSING CAR TO DROP TO UNSAFE DRIVING LEVELS. RED LIGHT STAYS ON ON MY DASH SAYING CAR TO LOW PULL OVER.. WHY MERCEDES, WHY?

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING AT 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS NO STEERING FLUID, THE CONTACT REFILLED THE VEHICLE WITH STEERING FLUID, BUT THE FLUID DEPLETED AT A FASTER RATE THAN USUAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SEAL AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,700. MA 10/19/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED IN 2011 UNDER RECALL BUT, THE FAILURE RECURRED. UPDATED 03/21/2016*JS *CN

TAPPING IN THE FRONT SHOCK AIR L R

WARNING MESSAGE: FRONT RIGHT SRS MALFUNCTION SERVICE REQUIRED TOOK TO DEALER WHO QUOTED REPAIR AS PASSENGER PELVIS AIRBAG $700

WE BOUGHT THIS CAR ABOUT A YEAR AGO THE CAR FLASHER AND WIPER CONTROLL ARM DOES NOT WORK ALSO THE HIGH BEAM DOES NOT WORK MY DAUGHTER WAS ON THE HIGHWAY STUCK IN A STORM AND THE WIPER DID NOT WORK AND THE LIGHT LOW BEAM AND THE FLASHER SHE ALSO ALMOST GOT INTO ACCIDENT FOR NOT ABLE TO USE THE FLASHER I HAVE CALLED MERCEDES CUSTOMER SERVICE AND THEY DO NOT WANT TO HELP EVEN WHEN I MENTIONED I WILL FILE A COMPLAINT WITH THE HIGHWAY SAFETY THEY DID NOT CAR .PLEASE LET ME KNOW IF THERE SOMETHING THAT CAN BE DONE.

The rearview camera on this vehicle operates intermittently. When it is not operating, the infotainment screen is completely black (no distortion, no flickering, no image at all.) I realize that my vehicle is out of warranty (2010MY,) but the issue began in 2015 and has been gradually getting more frequent. Numerous customers have been complaining about this concern on the forums from as early as 2013 (only 2-3 years into ownership as 2010 was the first model year of the W212 E-Class generation.) Example forums: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING SUSPENSION DANGER INDICATOR ILLUMINATED. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC.. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

THE STITCH SEAM OF THE "MB TEXTURE" OF THE DRIVER'S SEAT SPONTANEOUSLY BURST UPON MY ENTERING AND SITTING IN THE VEHICLE. THE DRIVER'S DOOR LOCK FREEZES AND HAS NOT BEEN OPERABLE VIA THE KEY REMOTE SINCE THEN.

WAS TOLD TO REPLACE THE SERPENTINE BELT TENSIONER. ASKED WHY THE BELT TENSIONER NEEDS TO BE REPLACED WAS TOLD THAT THEY GIVE OUT AND IF YOU ARE DRIVING IT COULD CAUSE AN ACCIDENT. THIS IS BEFORE THE REPLACEMENT CYCLE FOR THE BELT (90K MILES). SO MANY PEOPLE WON'T KNOW THIS WILL HAPPEN CREATING ACCIDENTS THAT COULD BE AVOIDED. *JS

AIR SUSPENSION IS LEAKING AIR OVER A COUPLE OF DAYS. *TR

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

WHEN ACCELERATING HARD, THE CAR LOOSES ALL POWER AND GOES INTO 'LIMP MODE'. THIS IS A EXTREMELY DANGEROUS POSITION TO BE IN. IF YOU'RE ON THE HIGHWAY WITH A CEMENT WALL RIGHT NEXT TO YOU AND EVERYONE IS GOING WELL OVER 80 AND YOU LOOSE ALL POWER, YOU'RE A SITTING DUCK. THERE IS NO WAY TO MAKE IT ACROSS 4-6 LANES TO PULL OVER, TURN OFF THE CAR AND WAIT 20 SECONDS TO RESET AND START AGAIN. I HAVE SEEN MANY COMPLAINTS ON FORUMS AND MERCEDES IS DENYING THE ISSUE. IT'S A WELL KNOWN ISSUE AND NEEDS TO BE RECALLED AND FIXED. THIS ISSUE HAS BEEN GOING ON FOR 4 YEARS NOW AND NO HELP FROM MERCEDES. THIS HAS HAPPENED NUMEROUS TIMES WITH THE FIRST TIME HAPPENING IN 2015.

THE INCIDENT OCCURRED ON WEDNESDAY, JANUARY 14, 2015 AT 8:00 AM EST. I WAS TRAVELING ON INDIANA HIGHWAY. THE INCIDENT OCCURRED AS I WAS LISTENING TO THE RADIO WHILE DRIVING THE SPEED LIMIT OF 70 MILES PER HOUR. AS I WAS DRIVING, ALL OF A SUDDEN THERE WAS A LOUD EXPLOSION. I SWERVED TO THE LEFT IN THE VEHICLE BECAUSE I WAS UNSURE WHAT THE EXPLOSION WAS OR CAME FROM. AS SOON AS I HEARD THE EXPLOSION, THICK PIECES OF GLASS FELL FROM THE SUNROOF. LARGE PIECES OF GLASS FELL ON THE BACK SEAT. GLASS FELL ON THE PASSENGER SIDE AS WELL AS PIECES OF GLASS FELL ON MY SHOULDERS AND ON THE DRIVER'S SIDE FLOOR. I LOOKED AROUND MY SURROUNDING TO DETERMINE WHERE THE NOISE COULD HAVE CAME FROM. THERE WAS NO INDICATION OF OUTSIDE FORCES. I WAS VERY NERVOUS, THIS NEVER HAPPENED TO ME BEFORE. I PULLED OVER AT THE NEXT EXIT AND EVALUATED MY VEHICLE. I WAS IN AMAZED BECAUSE THE SUNROOF HAD A WHOLE THE SIZE OF A BASKETBALL. I CALLED THE NEAREST MERCEDES BENZ DEALERSHIP TO SCHEDULE AN APPOINTMENT. THE ONLY APPOINTMENT THEY HAD AVAILABLE WAS FOR FRIDAY, JANUARY 16, 2015. ON FRIDAY, JANUARY 16, 2015 I TOOK MY VEHICLE TO MERCEDES BENZ AND ALSO CONTACTED HEADQUARTERS TO FILE A COMPLAINT. THIS INCIDENT WAS NOT CAUSED BY MY ACTIONS, NOR EXTERNAL FACTORS BUT THE MANUFACTURING OR DESIGN DEFECT OF THIS VEHICLE. I HAVE CONDUCTED FURTHER INVESTIGATION INTO THIS MATTER AND HAVE EVIDENCE OF OTHER MERCEDES BENZ OWNERS WHOM THIS SAME PROBLEM OCCURRED. I SPOKEN WITH MERCEDES BENZ REGIONAL MANAGER [XXX] ON JANUARY 27, 2015. SHE STATED MERCEDES BENZ WILL GIVE ME $1,000 TOWARDS THE REPAIR IF I SIGN A WAIVER NOT TO SUE. I REJECTED THIS OFFER BECAUSE THERE IS A DEFECT IN MERCEDES BENZ VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

FRONT AIR STRUTS SUSPENSION FAILED WHEN CAR ISN'T IN USE. THE CAR WAS PARKED IN THE GARAGE AND GOT DOWN. PART # 212-320-31-38 PART # 212-320-32-38 THERE ARE A LOT OF INCIDENTS OR CONCERN REPORTED WITH THIS SPECIFIC MERCEDES BENZ AIR SUSPENSION SYSTEM. MERCEDES BENZ NOT COVER THIS ISSUE BY MANUFACTURE DEFECTIVE OR BY WARRANTY. EACH AIR STRUT LIST PRICE COST IS $3,598.41 FOR A TOTAL QUANTITY FOR THE SET $7,196.82 + TAX + INSTALLATION COST. INCREDIBLE AND RIDICULOUS HIGHLY COST FOR AN AIR STRUTS SET REPLACEMENT. PLEASE INVESTIGATE IT. I CONSIDER THAT THIS TYPE OF SUSPENSION IS WITH A KIND OF FABRIC DEFECT NOT RECOGNIZE YET BY MERCEDES BENZ. *TR

MY REAR SUSPENSION HAS BEEN DROPPING OVERNIGHT FOR THE LAST 2 YEARS

THIS MY SECOND VEHICLE FROM MB AND AGAIN ONE WITH AIR SUSPENSION. THIS TIME THIS CAR IS ONLY 5 YEARS OLD WITH LESS THAN 50K MILES AND THE AIR SUSPENSION IS GOING OUT, EVEN THOUGH THE FRONT SUSPENSION HAD ALREADY BEEN REPLACED, LEFT AND RIGHT, AT ONLY 43K MILES. THIS AIR SUSPENSION IS A LEMON PRODUCT AND I DEMAND ALL W212 AIR SUSPENSION OWNERS E550, E63AMG TO REPORT THIS ISSUE TO GET RESOLVED. *TR

WAITING FOR 2 YEARS NOW FOR AIRBAGS TO BE REPLACED MERCEDES WHERE BOUGHT IT TOLD ME IT COULD TAKE UP TO 10 YEARS TO REPLACE DON'T KNOW WHAT I SHOULD DO.

TL* THE CONTACT OWNED A 2010 MERCEDES BENZ E350. WHILE PROCEEDING THROUGH A GREEN LIGHT, A SNOW PLOW SPED THROUGH A RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A LOT AND THE MANUFACTURER DIAGNOSED THAT THE CRASH WAS NOT SEVERE ENOUGH FOR THE AIR BAGS TO DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,956. UPDATED 03/26/15*LJ UPDATED 06/22/2015 *JS

I PURCHASED A CERTIFIED PRE- OWNED MERCEDES-BENZ E 350 2010 ON DECEMBER 4, 2013, FROM VALLEY MOTORS MERCEDES-BENZ DEALERSHIP AT 9800 YORK ROAD, COCKEYSVILLE, MD 21030. THE DRIVER'S HEADREST HAS EXPLODED THREE TIMES, 2 DAYS AFTER A 30,000 MILE SERVICE. ON THE SECOND EXPLOSION AN ODOR WAS EMITTED AND THE SRS FAILURE MESSAGES FOR BOTH RIGHT AND LEFT HEADRESTS APPEARED ON THE DASH.THE MB SALISBURY DEALER REPLACED THE HEADREST ON THE FIRST SERVICE ATTEMPT. THE SECOND ATTEMPT THEY GUTTED THE CAR AND FOUND A FOREIGN INTRUSION AND THE WIRING HAD TO BE REPLACED AT $9000. MY OPTIONS WOULD BE TO REPAIR IT AT MY COST, GO THROUGH MY INSURANCE, OR SEEK HELP THROUGH MBUSA OR THE DEALER WHERE I PURCHASED THE CAR. SALISBURY MB TOLD ME IN THE MB RECORDS THAT THE HEADREST WAS PREVIOUSLY REPLACED IN OCTOBER 2013 AT VALLEY MOTORS. I WAS UNAWARE OF ANY REPLACED HEADREST IN THE SERVICE RECORDS AND CAR FAX THAT I RECEIVED WHEN I PURCHASED THE VEHICLE AND DOUBLE CHECKED MY PAPERWORK. MY RECORDS WAS A CAR FAX THAT SHOWED VEHICLE RECORDS TO 7/2/ 2013, THE CPO INSPECTION REPORT DONE ON 09/05/13, AND AN INVOICE FOR WORK DONE ON 9/9/13 AT VALLEY MOTORS. NO SERVICE RECORDS FOR THE HEADREST REPAIR AND WHY IT WAS DONE.I CALLED THE SALESPERSON, SHADY SAMY, AT VALLEY MOTORS ( 10/3/14) AND HE ALSO TOLD ME THE HEADREST WAS REPLACED BEFORE I PURCHASED THE CAR AT VALLEY MOTORS.HE SAID I HAVE BUMPER TO BUMPER COVERAGE AND TO CALL CUSTOMER CARE AT MB. MB WILL NOT COVER THIS. VALLEY MOTORS HAVE DECIDED TO DO NOTHING TO REPAIR THE VEHICLE. THEY SAID I DID THIS TO THE CAR. I DID NOT. I HAVE ASKED SEVERAL PEOPLE INCLUDING THE SALESPERSON WHY WAS THE HEADREST REPLACED AT VALLEY MOTORS BEFORE I PURCHASED IT. THEY DO NOT ANSWER. THEY DID NOT FIND THIS WHEN THEY REPLACED THE HEADREST AND NOW DO NOT WANT TO REPAIR A DEFECT THAT WAS THERE WHEN I PURCHASED THE VEHICLE. I AM FORCED TO DRIVE AN UNSAFE VEHICLE. *TR

TWICE, RECENTLY WHILE UNDER HARD ACCELERATION OF OVERTAKING OTHER CARS THE FAULT "ESC INOPERATIVE" APPEARED ON THE DASH ALONG WITH THE WARNING LIGHTS. THIS HAPPENED ONCE DURING THE INITIATION OF AN OVERTAKING ON A TWO LANE ROAD WITH ONCOMING TRAFFIC AND ANOTHER TIME AT 75 MPH WHILE OVERTAKING ANOTHER VEHICLE ON A TWO LANE FREEWAY. IN BOTH INSTANCES, VEHICLE WAS UNDER HARD ACCELERATION, AND THE FAILURE APPEARED IMMEDIATELY. AFTER THE FAULT APPEARS, THE CAR IS SIGNIFICANTLY UNDERPOWERED AT ALL SPEEDS AND HAS DIFFICULTY ACHIEVING THE ACCELERATION NEEDED IN SUCH CONDITIONS. AT LOW SPEEDS IT IS EXTREMELY UNDERPOWERED AND HAS DIFFICULTY ACCELERATING AWAY FROM A STOP. THE PROBLEM CAN TEMPORARILY BE RESOLVED BY RESTARTING THE ENGINE. *TR

ANOTHER CAR MADE AN ILLEGAL U-TURN AND CAUSED ME TO T-BONE ON HIS PASSENGER SIDE. FRONT OF MY CAR HIT HIS PASSENGER SIDE AND DRAGGED HIS CAR FOR ABOUT 10 FEET. AIR BAGS ON MY CAR DID NOT DEPLOY, SAFETY SYSTEM M-BRACE IN CAR FAILED AND DID NOT CALL SOS EITHER. CAR SAFETY SYSTEM DID NOT DETECT THE CRASH AT ALL. MERCEDES BENZ DID NOT DETECT A CRASH....UPDATED 09-10-14 *BF THE CONSUMER STATED SHE RECEIVED SOFT TISSUE INJURIES TO THE NECK, SHOULDERS, AND BACK, BRUISED ELBOW, AND HEADACHES AND LOUD RINGING FOR 10 DAYS CAUSED BY THE CRASH. UPDATED 12/16/2014 *JS

MOLDS AND MILDEW BUILD UP IN THE AIR CONDITION DUCTS PLACING PEOPLE WHO ARE SUSCEPTIBLE FOR INFECTION (PEOPLE WITH WEAK IMMUNE SYSTEM) AT RISK FOR FATAL INFECTION. THE DEALER STATED THAT THIS IS A KNOWN AND COMMON CONDITION FOR THIS CAR BECAUSE THE AC BOX DOES NOT DRAIN THE CONDENSED WATER. THIS IS BECAUSE THE WAY THE CAR WAS DESIGNED. THE DEALER RECOMMENDED TURNING OFF THE AC FOR 30 SECONDS WHILE KEEPING JUST THE FAN ON EVERY TIME BEFORE TURNING OFF THE CAR TO DRY UP THE CONDENSED WATER ON THE AC COILS, NOT PRACTICAL. THE DEALER HAS A KNOWN SERVICE TO DISINFECT THE AC SYSTEM BUT BECAUSE OF THE CAR DESIGN COULD NOT GUARANTEE THAT THE CONDITION WILL NOT RETURN. THERE IS NO WARNING OR ANY INSTRUCTIONS IN THE MANUAL REGARDING THIS POTENTIALLY FATAL CONDITION FOR SUSCEPTIBLE PEOPLE. *TR

THE ENGINE CEASED TO HAVE POWER AND STOPPED ON THE FREEWAY IN COMMUTE TRAFFIC. THE GAS TANK HAD MORE THAN HALF A TANK OF FUEL. THE FUEL TANK IN THIS MODEL IS UNDER THE REAR SEAT. BECAUSE THE DRIVE SHAFT AND DIFFERENTIAL ARE IN THIS AREA THE GAS TANK IS IN TWO SECTIONS BUT CONNECTED. THERE IS A PUMP IN ONE SECTION WHICH TRANSFERS FUEL TO THE OTHER SECTION WHEN THAT SECTION GETS LOW. THE PUMP FAILED AND STOPPED TRANSFERRING FUEL. THE MECHANIC HAD NEVER SEEN THIS PROBLEM. A NEW FUEL PUMP WAS ORDERED FROM MERCEDES IN LOS ANGELES AS THE CAR WAS TOO NEW TO HAVE THE PART LOCALLY. *TR

2010 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PROBLEMS. *SMD THE DEALER TESTED THE BATTERY AND SAID IT WAS GOOD, BUT FOUND A PROBLEM WITH THE EVAP BLOWER AND INSTALLED A NEW ENGINE FAN AFTER TWO DAYS OF ANALYSIS. ON MAY 19, 2014, THE VEHICLE FAILED TO START, FOR A SECOND TIME, AND AGAIN THE DEALER STATED THERE WAS NOTHING WRONG WITH THE BATTERY, THE DEALER INFORMED THE CONSUMER, THE CABIN LIGHT WAS LEFT ON CAUSING THE BATTERY TO BE DRAINED. ON MAY 20, 2014, THE VEHICLE FAILED TO START RIGHT AWAY, SO HE TOOK THE VEHICLE BACK TO THE DEALER. HE IS CURRENTLY WAITING FOR ANOTHER ANALYSIS.

I BACKED THE CAR OUT OF THE GARAGE AT MY CONDOMINIUM BUILDING IN SARASOTA AND PLACED THE CAR IN PARK TO REMOVE SOMETHING FROM THE WINDSHIELD (I BELIEVED THE CAR WAS IN PARK -- BUT IT COULD HAVE FAILED TO ENGAGE IT OR I POSSIBLY NICKED IT ON MY WAY OUT OF THE CAR). I STARTED TO MOVE OUT OF THE CAR, WHILE MY RIGHT FOOT WAS ON THE BRAKE -- ABOUT 90% OF MY BODY WEIGHT WAS OUT OF THE CAR AND THEN I TOOK MY RIGHT FOOT OFF THE BRAKE. THE CAR STARTED TO MOVE BACKWARDS AND I WAS SANDWICHED BETWEEN THE LEFT FRONT DOOR OF THE CAR AND THE CAR ITSELF -- I DOVE TO THE GROUND TO AVOID BEING HIT BY THE DOOR, INJURING MY LEFT SIDE -- AND THEN I ROLLED ON TO MY BACK TO AVOID THE DOOR AND THEN SAW THE LEFT FRONT WHEEL HEADING FOR BOTH LEGS -- I TUCKED AND DRAGGED MY BODY AWAY -- THE CAR PASSED BY, MISSING MY TWO LEGS BY ONLY AN INCH OR TWO. THE CAR CRASHED IN TO THE FENCE OF MY CONDOMINIUM BUILDING. AFTER TALKING WITH MERCEDES BENZ USA, I LEARNED THAT THE CAR DID NOT HAVE AN AUTOMATIC PARK FEATURE -- BUT IF I HAD PURCHASED A KEYLESS GO FEATURE, THE ELECTRONIC TRANSMISSION WOULD HAVE HAD A FEATURE THAT WOULD HAVE CAUSED THE TRANSMISSION TO GO IN TO PARK AS SOON AS THE STANDING VEHICLE DOOR WAS CRACKED. NO ONE AT MY DEALER AND NO ONE AT MBUSA SERVICE KNEW THAT THIS FEATURE WAS AVAILABLE -- AND THEN ONLY IF THE BUYER HAD PURCHASED KEYLESS GO. THIS FEATURE SHOULD BE ON ALL ELECTRONIC TRANSMISSIONS FROM MB -- AT A MINIMUM, DEALERS AND PROSPECTIVE CUSTOMERS SHOULD HAVE BEEN MADE AWARE OF THIS MISSING SAFETY ITEM AND ITS AVAILABILITY AS AN EXTRA. MBUSA HAS TOLD ME THAT THIS FEATURE CANNOT BE ADDED TO MY CAR -- IT IS ONLY AVAILABLE AT THE PLANT OF MANUFACTURE. *TR

THE TRUNK RELEASE FEATURE ON MY 2010 E-CLASS MERCEDES-BENZ KEY WILL ENGAGE IN MY POCKET WITHOUT ACTUALLY PRESSING THE BUTTON OCCASIONALLY. THIS HAS HAPPENED MULTIPLE TIMES (APPROXIMATELY 10 TIMES) IN THE 4 MONTH PERIOD I HAVE OWNED THE VEHICLE. THE MOST RECENT OCCASION RESULTED IN EVERYTHING IN MY TRUNK BEING STOLEN IN THE MIDDLE OF THE NIGHT. I SUSPECT IT IS THE FLAWED/POOR DESIGN ON THE KEY AS I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER TRUNK RELEASE FUNCTION ON ANY OF MY OTHER CARS. SINCE THE EVENT, I HAVE RESORTED TO THE MANUAL LOCK FEATURE THAT EFFECTIVELY DISABLES THE KEYLESS ENTRY FUNCTION.

A PINT OF ORANGE JUICE SPILLED ON THE FLOOR OF THE PASSENGER SIDE BACK SEAT. IT WAS CLEANED UP, BUT APPARENTLY SOME OF THE JUICE WAS ABLE TO EVENTUALLY MAKE ITS WAY INTO THE UNPROTECTED ELECTRICAL CONNECTOR LOCATED UNDER THE PASSENGER SEAT FLOOR WELL. THIS CAUSED AN ELECTRICAL SHORT. ACTUAL BURN MARKS IN THE WIRING NEAR THE HARNESS CONNECTOR ARE CLEARLY VISIBLE. FORTUNATELY, THERE WAS NO FIRE, AND THE ONLY INDICATION OF A PROBLEM WAS THAT THE AIR BAG SERVICE LIGHT EVENTUALLY CAME ON. *TR

I WAS PULLING INTO A PARKING SPOT AT MY HEALTH CLUB. AS I WAS ABOUT TO STOP, MY VEHICLE SUDDENLY AND VIOLENTLY ACCELERATED GOING INTO THE CURB, UP A DIRT BERM AND OVER SOME VERY LARGE BOULDERS. I NEVER MADE IT OVER THE BERM BECAUSE THE CAR GOT LODGED ONTO OF A LARGE ROCK. WHEN IT WAS OVER, IT TOOK A COUPLE OF SECONDS, I KNOW THAT MY FOOT WAS PUSHING HARD ON MY BRAKE. HOWEVER, I DOUBT THAT WOULD HAVE STOPPED THE CAR. I WILL REPORT THIS TO MERCEDES BENZ, HAVE IT CHECKED, BUT I AM NOT OPTIMISTIC THEY WILL FIND ANYTHING WRONG. *TR

WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT STATED THAT HE DEPRESSED THE BRAKES AS HE APPROACHED THE INTERSECTION, BUT THEY FAILED TO RESPOND. FINALLY, AFTER GOING THROUGH THE RED LIGHT, HE CAME TO A FULL STOP. NO ONE WAS INJURED AND THE FAILURE WAS REPORTED. *TR

I WAS DRIVING ON THE TURNPIKE AND THANK GOD NO OTHER CARS WERE NEXT TO ME. SOMETIMES WHEN I GO OVER 50 THE CAR TENDS TO PULL IN ANOTHER DIRECTION. I TOOK IT TO GET SERVICE A WEEK AFTER I BOUGHT IT AND GOT MY CAR BACK 6MONTHS LATER. THAN THE ACCIDENT HAPPENED. THEY JUST REPLACED COMPUTER CHIP THEY SAID. THE CAR HAS NEVER DRIVEN RIGHT SINCE I BOUGHT IT. SO WHEN THE CAR DECIDED TO PULL TO THE LEFT I WAS PULLING WITH ALL MY STRENGTH TO JUST KEEP THE WHEEL STRAIGHT BUT I HAD NO CONTROL AND SPUN AROUND 5 TIMES N LANDED BACKWARDS ON THE TURNPIKE FACING ON COMING TRAFFIC. I'M SO UPSET THAT I NEVER GOT TO ENJOY THE VEHICLE IT STILL PULLS AND THE DEALERSHIP ALWAYS SAYS ITS FINE. THE CAR RATTLES. ONE DAY I WAS DRIVING N THE SEAT I WAS SITTING ON BLEW UP FOR NO REASON. THEY REPLACE ONLY THE INSIDE PARTS AND NEVER THE STITCHING ON THE SEAT SO I HAVE A RIPPED SEAT FOR SOMETHING THAT WAS NOT MY FAULT . THIS CALL IS DEF A LEMON OR SHOULD BE RECALLED. *TR

IN JUNE 2011, I WAS DRIVING AT ABOUT 55 MPH WHEN THE WINDSHIELD CRACKED AND BROKE ON THE PASSENGER SIDE, IN THE CORNER, ABOUT MIDWAY BETWEEN THE TOP AND THE BOTTOM. AT TIME OF THE BREAK, THERE WAS AN IMPACT SOUND, AS IF A PEBBLE HAD HIT THE WINDSHIELD, BUT I DIDN'T SEE ANY OBJECT. THE WINDSHIELD WAS REPLACED ABOUT TWO WEEKS LATER. IN OCTOBER 2011, THE WINDSHIELD BROKE AGAIN IN JUST ABOUT THE SAME SPOT ON THE WINDSHIELD, UNDER THE SAME DRIVING CONDITIONS, THIS TIME IN A DIFFERENT STATE. IT JUST SEEM LIKE AN UNLIKELY COINCIDENT. COULD THERE BE A DEFECT IN THE GLASS? *TR

TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD POP NOISE. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS TORN APART. THE CONTACT INSTALLED THE SPARE TIRE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WAS A LARGE HOLE IN THE REAR PASSENGER SIDE WHEEL; THE WHEEL AND TIRE WERE REPLACED. THE FAILURE MILEAGE WAS 1,697 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,900.

I BOUGHT THE MERCEDES E350 2010 MODEL ON OCTOBER OF 2010 AND ABOUT NOV 30, MY LEFT SIDE TIRE IS BUST OPEN SECONDARY TO POT HOLE GRAVEL, THE INCIDENCE IS VERY SCARY, ALL THE SUDDEN CAR IS I FULL STOP AND LEAN TO THE LEFT SIDE. I HAVE TO CHANGE THE TIRE AND WENT TO THE MERCEDES DEALER AND OTHER TIRES SHOP FOR REPAIR. THEN I WAS HEARD THIS COMBINATION OF TIRES 245/40 R18 97V WHICH IS RIM IS 18 INCHES AND TIRES THICKNESS IN THE SIDE ARE TO THIN WHICH MAKE EASILY RUPTURE WITH SLIGHT CONTACT OF ANY SHARP. I AM FEELING OF INSECURITY FOR FLAT TIRES ANYTIME EVEN I BOUGHT THE NEWEST MODEL LUXURY CAR. I WOULD LIKE NHTSA FOR LOOK INTO THE DANGEROUS COMBINATION OF TIRES AND RIM FOR SAFETY OF ALL DRIVERS IN THE ROAD. *TR

2010 MERCEDES BENZ 350 E4MATIC ROLLED AWAY AFTER PARKED ON HILL , PARKING BRAKE SET, AND ENGINE OFF. THE VEHICLE SHIFT SELECTOR WILL NOT MOVE TO PARK UNLESS KEY IS OUT OF IGNITION OR SHIFT LEVER IS PLACED IN PARK. *TR

RIGHT TURN SIGNAL LIGHT EXPLODED IN RAIN , GLASS CRACKED AND WAS VERY HOT TO TOUCH. PLASTIC CASING WAS TOTALLY DESTROYED. *TR

TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. THE CONTACT STATED THAT THE MUTE SWITCH FOR THE RADIO WAS DEFECTIVE. THE MUTE SWITCH WAS SUPPOSED TO STAY OFF UNTIL IT WAS MANUALLY TURNED BACK ON. THE CONTACT STATED THAT THE SWITCH DISENGAGED RANDOMLY SEVERAL TIMES WITHIN A FEW MILES. THE CONTACT STATED THAT THE SAFETY CONCERN WAS WHILE DRIVING AND THE RADIO UNEXPECTEDLY CAME ON. MERCEDES INFORMED HIM THAT WAS THE WAY IT SUPPOSED TO WORK. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNKNOWN.

TL*THE CONTACT OWNS A 2010 MERCEDES E-CLASS. THE CONTACT WAS SITTING IN A PARKING LOT AND WAS ABOUT TO BE HIT BY ANOTHER VEHICLE SO HE TRIED TO ACTIVATE THE HORN WHICH DID NOT WORK. THE VEHICLE WAS NOT TURNED ON AT THE TIME. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE HORN WOULD NOT FUNCTION WHEN THE VEHICLE WAS TURNED OFF. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 7,800. UPDATED 12/29/10 *BF UPDATED 04/06/11

TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING 65 MPH WITH THE WINDOWS OPEN, THE CONTACT COULD FEEL PRESSURE FROM THE WIND IN HIS EAR. THE PRESSURE MADE HIS EQUILIBRIUM UNBALANCED AND NEARLY CAUSED A CRASH TO OCCUR. THE CONTACT STATED THAT HE WAS FAMILIAR WITH SEVERAL RELATED COMPLAINTS. THE DEALER AND THE MANUFACTURER HAVE BEEN CONTACTED. THE MANUFACTURER STATED THAT HE WOULD HAD TO OPEN ADDITIONAL WINDOWS IN THE VEHICLE IN ORDER TO ALLEVIATE THE PRESSURE. THE FAILURE MILEAGE WAS 800.

WE LEASED MERCEDES E350 YEAR 2010 IN FEBRUARY. CAR'S RESPONSE WAS VERY GOOD AND WE LIKED THE CAR VERY MUCH. ON JUNE 16 I DROVE THE CAR ON FREEWAY FOR ABOUT 23 MILES THEN ON THE ROAD FOR ANOTHER MILE WITH COUPLE OF RED LIGHT STOPS. THEN I TURNED LEFT INTO THE PARKING LOT AND RIGHT TURN IN TO THE PARKING SPOT. AS I WAS ABOUT TO PARK I HEARD ENGINE REVVING UP , (THIS SOUND I NEVER HEARD BEFORE EVEN WHEN I STARTED THE CAR) CAR LUNGED FORWARD ON THE PARKING MEDIAN WITH GRASS (INCLINE). TO AVOID RUNNING INTO THE CAR ON THE OTHER SIDE I TURNED RIGHT, I STARTED PUMPING THE BREAK, THERE WAS A TREE AND CAR CLIPPED BARK OF THE TREE, DAMAGING FRONT AND SIDE OF THE CAR. CAR STOPPED CROSSING OVER TO THE RIGHT. IGNITION KEY 'THING' POPPED. BOTH AIR BAGS ON THE DRIVER SIDE WERE DEPLOYED, CAR STOPPED WITH TWO FLAT TIRES ON THE DRIVER SIDE. LUCKILY THERE WAS NO ON-COMING CAR IN THE PARKING LOT. IT IS MY OBSERVATION THAT SOME ERROR HAD OCCURRED FOR ENGINE TO REV UP LIKE THIS. KNEE AIR BAG DID LOT OF DAMAGE TO MY LEGS. LEFT LEG WAS BRUISED VERY HEAVILY AND SWELLED UP WHERE KNEE WAS NOT EVEN VISIBLE. THIS IS NOT TO COMPLAIN BUT TO DOCUMENT THE INCIDENCE. I WANT TO MAKE SURE IT DOES NOT HAPPEN AGAIN TO ME OR ANYONE ELSE. *TR

2010 MERCEDES 350 E CLASS 4 MATIC DRIVE SYSTEM DEFAULTS INTO SECOND GEAR AFTER EACH START CYCLE. THIS RESULTS IN A COMPROMISE OF TORQUE WHEN PULLING INTO TRAFFIC WHOLE FULLY LOADED ON A HOT DAY. *TR

TAKATA RECALL CALL FOR AN APPOINTMENT WAS TOLD MBZ IS STILL WAITING TO HEAR FROM THE AIRBAG COMPANY AS TO WHEN THE PARTS WILL ARRIVE.