2023 Mercedes-Benz EQE

On April 15, 2026 at approximately 1:30 PM PT, I entered my 2023 Mercedes-Benz EQE SUV 500 4MATIC (approximately 20,000 miles) in my garage. The vehicle was not plugged in or charging prior to entry. I opened the car, sat in the driver's seat, and authenticated via the fingerprint scanner. The seat began adjusting to my stored profile position. While the seat was adjusting, I tapped the center console to open Apple CarPlay. The seat stopped moving midway through its adjustment, and what appeared to be every warning light on the instrument cluster illuminated simultaneously. I observed dozens of yellow and red warning icons, including a towing/recovery indicator. A number of warning messages also appeared on the screen. I manually adjusted the seat using the door-side controls. I attempted to shift into reverse to back out of the garage, but the vehicle would not engage. I then tried shifting into drive and the vehicle similarly would not engage. The drivetrain was completely unresponsive. I exited the vehicle, locked it, and re-entered to attempt a restart. All warning and system lights returned immediately and the vehicle again would not shift into any gear. I then connected the vehicle to my home charger. The charge port indicator on the vehicle flashed red, indicating it would not accept a charge. I disconnected the charger and attempted to start the vehicle a third time with the same result. I left the vehicle and took another car. The vehicle sat for approximately 45 minutes. At approximately 2:20 PM PT, another household member started the vehicle. It started normally with no warning lights and was able to drive without issue. The vehicle has been driven twice since this incident. On the following day (April 16, 2026), the Active Brake Assist system displayed a warning message indicating it is not functioning. This system was working normally prior to the April 15 incident.

While driving down the highway late at night, with no other cars around, the panoramic sunroof exploded, throwing shattered glass everywhere. The window was not hit by an object and had no previous damage. Shattered flying glass while moving at highway speeds caused a momentary loss of control.

Vehicle shut down while driving on highway, repeated drive system malfunction, turtle mode. The vehicle has experienced a recurring, unresolved drivetrain malfunction — specifically, a drive system malfunction and battery malfunction causing the vehicle to enter severely reduced-power mode ("turtle mode") — that has persisted through a minimum of three (3) separate repair attempts across two authorized Mercedes-Benz dealerships, totaling more than sixteen (16) calendar days out of service within approximately 47 days of the first failure. Most critically, on March 14, 2026, while driving on a public highway in Ontario, Canada, this defect caused the vehicle to shut down completely while in motion, forcing me to pull over on the highway shoulder. The vehicle would not restart for approximately one hour. This constitutes a serious and dangerous safety hazard.

1. March 11th: First Incident was when crossing a railroad crossing in [XXX] ~2:00pm the car suddenly braked and seatbelts tightened very strongly and immediately stopped, Automatic braking was engaged. There was a car Behind me and barely was able to brake and avoid rear ending me. We took it to dealer in Fremont (mb of fremont) a service advisor checked the car and drove it for a while (Joe Defraeitas) they were not able to find any issue and sent us back. asking us to bring it back if it happens again. my speed was between 30-40mph. I don't remember if there was lights flashing warning or not. all I remember it suddenly halted and stopped and I was really scrared. 2. March 17th at a very close time to ~2:00PM at exactly same place this issue happened again, this time I was with my daughter [XXX] ) and same exact thing happened; luckily no cars were behind me at that time again, same as before speed 30-40mph and no warning lights that I remember. this time we took the car to service dealership on March 20th and they asked us to schedule an appoint and we did bring it back on march 26th. The RO# from mboffremont is XXX; again same advisor. they claimed they checked all the software and sensors and nothing wrong with the car. 3. Third incident on Apr 7th at ~12:00 on [XXX] [XXX] by the railroads crossing as well, luckily no cars were behind me and speed was 20-30mph this time is didn't do full stop. We reported it this time to MB dealership in Pleasanton, CA. This was the original dealership where we bought the car. again they claim nothing is wrong with the car. The service manager mentioned that will look inot this carefully, but unfortunately a service advisor called and said nothing is wrong with the car and they were not able to (Service Advisor is [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Description of Incident: On January 19, 2026, this vehicle was involved in a severe frontal collision. Despite significant structural damage resulting in a total loss (GEICO Claim: 0445628610101151), multiple critical safety systems failed to activate. Specific System Failures: SRS (Airbags): None of the 10 airbags deployed despite a high-energy impact that met deployment thresholds. Active Brake Assist: The system failed to monitor traffic or apply autonomous braking to reduce impact severity. Steering/Stability Assist: No steering intervention or collision warnings were provided during the pre-crash phase. GUARD 360: Collision detection monitoring failed to log the event. Safety Risk: The failure of the airbags to deploy during a high-energy impact represents a catastrophic failure of safety systems mandated by FMVSS 208 and directly increased the risk of occupant injury. Warning Symptoms: The dashboard was clear of all safety faults. No SRS or restraint system warning lights were present prior to the incident. Inspection Status: As of January 22, 2026, the vehicle is being held at Mercedes-Benz of Stevens Creek (San Jose, CA). It is awaiting a formal technical inspection from Mercedes-Benz Corporate. The vehicle is available for NHTSA inspection.

I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator’s manual – malfunction.” As the vehicle powered down, braking assistance was reduced. I narrowly avoided colliding with the vehicle in front of me, and the vehicle behind me nearly struck my car. This was not an isolated incident. Similar shutdowns and malfunctions occurred on: •November 12, 2025 •March 27, 2024 •January 20, 2024 •November 28, 2023 (initial error documented while the vehicle was already being serviced at a Mercedes-Benz dealership) Each time, the vehicle was taken to an authorized Mercedes-Benz dealership. Service records repeatedly state the issue was “fixed” or that “no fault codes were found.” Despite these assurances, the defect continues to occur. I have video evidence of the malfunctions and multiple repair orders documenting repeated unsuccessful repair attempts. The dealership did not offer towing, and I was forced to wait hours or days for the vehicle to regain functionality before driving it to the dealership, which itself posed a safety risk. This vehicle is unsafe to operate. A vehicle that shuts down while driving with loss of braking assistance presents a serious risk of injury or death. Mercedes-Benz has been unable or unwilling to correct this safety defect.

ALL TIRES MENTIONED HERE ARE PIRELLI ZERO RUN FLAT TIRES (MBQ-8-40-3071, PIRELLI 255/35R21) My Mercedes EQE equipped with 21” AMG wheels has suffered six blowouts using Pirelli ride fat tires that came with the car. It seems the car is too heavy for this tire/wheel configuration, which is a standard option and was installed on the car when I leased it. EQE, EQS, and S Class owners have reported the same problem in online forums over the last several years, specifically with 21” AMG wheels and ride Yat tires. All cases of this happening presented immediate risks, fortunately no crash occurred. Four incidents damaged one front tire, one incident damaged a front and rear tire. Mercedes should recall vehicles with this wheel and tire combination. The car has just 22,000 miles, bringing the mean time between failure for six tires to just 3,667 miles — well below the norm. I have owned many cars and typically average about 75,000 or more miles per tire, and never have catastrophic blowouts. The blowouts seem to occur because the Pirelli ride-flat tires have exceptionally stiff sidewalls that appear to fail under lateral impact resulting from even the most minor road imperfections. The car’s forward camber, low center of gravity, and heaviness exacerbate the problem. Two blowouts occurred while transiting over standard slightly recessed steel manhole covers traversed by thousands of vehicles daily. I have driven other Mercedes loaner vehicles with no incident. The problem appeared within a week of vehicle lease (May 2023) and I lost three tires in October 2025, within days of each other: once the day after a prior repair. I was also stuck waiting for repairs on a busy highway for 3 hours. This is a dangerous situation and needs a recall. Once is bad luck, twice is peculiar, three times is a pattern, four times is a design Yaw, and six times it’s negligence. I think the car is great otherwise but this is a dangerous design flaw and needs to be addressed by the company.

My Mercedes EQE equipped with 21” AMG wheels has suffered six blowouts using Pirelli ride flat tires that came with the car. It seems the car is too heavy for this tire/wheel configuration, which is a standard option and was installed on the car when I leased it. Various EQE, EQS, and S Class owners have reported the same problem in online forums over the last several years, specifically with 21” AMG wheels and ride flat tires. All cases of this happening presented immediate risks, fortunately no crash occurred. Four incidents damaged one front tire, one incident damaged a front and rear tire. Mercedes should recall vehicles with this wheel and tire combination. The car has just 22,000 miles, bringing the mean time between failure for six tires to just 3,667 miles — well below the norm. I have owned many cars and typically average about 75,000 or more miles per tire, and never have catastrophic blowouts. The blowouts seem to occur because the Pirelli ride-flat tires have exceptionally stiff sidewalls that appear to fail under lateral impact resulting from even the most minor road imperfections. The car’s forward camber, low center of gravity, and heaviness exacerbate the problem. Two blowouts occurred while transiting over standard slightly recessed steel manhole covers traversed by thousands of vehicles daily. I have driven other Mercedes loaner vehicles with no incident. The problem appeared within a week of vehicle lease (May 2023) and I lost three tires in October 2025, within days of each other: once the day after a prior repair. This is a dangerous situation and needs a recall. Once is bad luck, twice is peculiar, three times is a pattern, four times is a design flaw, and six times it’s negligence. I think the car is great otherwise but this is a dangerous design flaw and needs to be addressed by the company.

The vehicle has had repeated failures related to the air conditioning system and abnormal battery drain when the heating system is used. The vehicle has been taken to the dealership four times for the same issue and has spent more than two months in total at the dealership for repairs. The technicians have indicated that they have not been able to properly repair the problem. The vehicle continues to have unresolved defects affecting its normal operation and reliability. The vehicle has been at the dealer again from 3/26/2026 to present.

It happen 4 times during normal driving on local roads on nice weather and no car infront . My car just stop violently and make a lound noise as if it hit something .It happen very quick and became normal as if nothing wrong .Reported and brought car to dealer after a week there not found any defects.The 5th times happen when car pull out from driveway with no car around. I belived this a saferty hazard because if it happen during driving on hiway i could get hit from behide for sudden stop.

I was in bumper-to-bumper traffic traveling West on Interstate 376 in Pittsburgh, PA. The weather was clear and cool, and the pavement where I was driving was dry. I was proceeding through the Fort Pitt tunnel outbound. Given that traffic was stop and go and moving very slowly, I switched my recouperation setting from “normal” to “strong” to enable one-pedal driving using the paddles on the sides of the steering wheel. Immediately after doing so, traffic was inching forward just West of the Fort Pitt tunnel, starting up Greentree Hill. I saw the truck in front of me starting to move forward so I took my foot off my brake (up to that point it had functioned correctly) and the car started moving forward slowly. When the brake lights of the truck in front of me illuminated, I placed my foot on my brake. The brake pedal depressed but the car brakes did not function. I immediately noted that the brakes had not functioned and as a result I pressed harder with my foot on the brake pedal. Nothing happened–the brakes did not function. I then used both feet and pressed as hard as I could against the brake pedal. Again, nothing happened–the brakes did not function. I continued to press as hard as I could with two feet as the car proceeded forward into the back bumper of the truck in front of me. The collision occurred at approximately two miles per hour and the damage to my car was mainly caused by the rear hitch on the truck, which went into my front bumper. Mercedes-Benz USA has inspected the car and stated it did not malfunction, but they did not perform any tests in a manner to recreate the settings of the car that were in place at the time of the incident. The car is currently in their control and that of my dealer. No warning lamps or other symptoms of the problem appeared prior to or during this incident.

When I turned on the car this morning, the instrument cluster screen was black and would not activate. Because of this, there was no way to determine speed or to utilize driver assistance functions. This created significantly unsafe condition because I had no gauges or dials to assist. I turned the car off multiple times and attempted to reset it and the instrument cluster screen was still black and nonresponsive. This appears to be a known issue from searching the Webb for Mercedes electric vehicles.

On several occasions the vehicle aggressively stopped and jerked as if someone hit my car from behind. I took it to the dealership and they thought it was a software malfunction issue, since there were recalls on the vehicle. I received my car back from the dealership and in a week of receiving my car, the issue happened twice. This has been extremely scary especially because on two occasions a car almost hit me in the back and both times my son was in the car. The car has done this where there were not any cars around and the car falsely believes there is a car around a collision will occur. Today , the car did it twice. The first was while I was taking my son to school going slowly. The second time this happened was while I was stopped at a red light. The dashboard then had a red triangle with an exclamation mark inside. Every time the car stops it caused my neck and back to hurt and I am afraid a car will actually hit me from behind.

At 0820 AM on Monday, 23 SEP 24 while traveling South on interstate 95/495 in rush hour traffic the vehicle lost complete power and 3-4 messages appeared in the display. I recall one saying the rear differential is inoperable. I turned on the emergency flashers and was fortunate to allow the car to coast to the highway’s left shoulder without causing an accident. I don’t remember the other warnings as I was preoccupied trying to get the car safely off the highway. I was able to restart the vehicle after allowing it to sit for a minute or two. I have an appointment to have it inspected on Thursday at Mercedes of Annapolis, MD. This is the second time the vehicle has lost power while traveling on the beltway. A recall was eventually issued a few weeks after the first incident. I convinced my wife to purchase this vehicle to replace her 20 year old car thinking it would provide safe, reliable transportation. To the contrary the car has had to be towed twice, has lost power on the highway and was in the shop almost a month for a noise complaint. I was told the noise issue was due to 3 bad tires, likely due to potholes, and charged $1741 to replace them. I am totally convinced the issue was not related to potholes but had no recourse other than to pay the $1741. My wife feels totally unsafe driving the car, particularly when I am out of town for work.

On Mon, [XXX], my father was involved in a single car accident in the family's Mercedes-Bens EQE 350 (all electric) vehicle. When he was in driveway, he claims he was on the brake when the car suddenly accelerated on its own. It destroyed the garage door and then went through the garage destroying property, the attic staircase, and the frame of an interior wall into a bedroom. We have pictures of the damage. Emergency repairs were required to stabilize the frame of the house with more 2x4s. The insurance company says he likely confused the brake and gas pedals, but he's convinced that he was on the brake when it suddenly accelerated on its own. Importantly, no auto-emergency braking occurred, no airbag deployed, and no other emergency systems engaged. We received no indication that the system reported an accident. I was able to source an online forum where individuals recounted identical fact patterns about being on the brake and the Mercedes EQ vehicle accelerating dangerously on its own. We believe that the issue was a electrical computer malfunction and yes, the car is available for inspection. It is currently being repaired at a collision shop in Edison, NJ. I have sent a general service request to Mercedes Benz to encourage an inspection from them. The problem has not yet been sourced or reproduced and no warning lamps or messages appeared prior, during, or after the accident. Here's the MB electric vehicle community message board describing similar accounts [XXX] I am messaging to initiate a safety report about this vehicle since this issue could potentially cause a fatality if not properly addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

September 8th, 2024 @ approximately 3pm My Mercedes EQE 350+ accelerated to a high speed when the front tire touched a curb. The car ran over the curb and into the parking lot. I was able to steer the car but the brakes didn't work. The car kept going through a stop sign and into the intersection. Luckily there were no cars in the intersection and I finally thought to turn the car off. It then stopped. The whole rubber covering over the battery was destroyed from the rocks on the curb. The battery was severely damaged also. The car was at the dealership from Friday Sept 13th until around Oct 9th. They finished their testing and sent the info to corporate Mercedes on Wed Sept. 18th. I finally heard back from Mercedes corporate on Oct 3rd, 2024. They said that they didn't find any malfunctions. During this waiting period I was pressured by the Mercedes dealership to file an Insurance Claim. I said I wasn't filing a claim until I heard back from Mercedes Corporate. There have been several cases online where the same issue has occurred by other Mercedes owners. One was almost exactly the same as mine. The only difference was that the car stopped when the tires were flattened. I have been driving for 50 years and have never experienced anything like this. My nephew was in the car with me and I repeatedly said to him the brakes aren't working. The car was a write off. I had to file an insurance claim.

My Mercedes-Benz EQE has an intermittent but dangerous brake failure. When braking lightly and then needing to brake harder, the brake pedal becomes soft and fades, sinking further with almost no increase in braking power. The vehicle continues moving forward even when pressing the pedal harder. I must quickly release the pedal and press it again to regain braking. This creates a serious risk of crashing, especially at low speeds or in traffic. The issue is happening more frequently. Mercedes-Benz of Encino told me “everything is good,” but the issue continues. Another dealership (Mercedes Keys European) refused to even inspect the vehicle. A loaner EQE I drove for several days did NOT have this issue, confirming my vehicle’s braking system is not normal. This is a major safety defect, and I am requesting NHTSA to investigate.

Nothing happens with my car

The contact owns a 2023 Mercedes-Benz EQE500. The contact stated that while driving approximately 45 MPH, the vehicle lost propulsion and stalled. Moments later, the contact was able to restart the vehicle and continued driving. The next day the vehicle was driven to the local dealer who determined that the failure was related to NHTSA Campaign Number: 24V372000 (Electrical System); but the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 2,500.

The contact owns a 2023 Mercedes-Benz EQE350. The contact received notification of NHTSA Campaign Number: 24V372000 (Electrical System). The contact stated that on two occasions while driving at various speeds, the vehicle stalled. The contact stated that an unknown warning message appeared. The vehicle was restarted after the first failure. The contact stated that on the second occasion when the vehicle stalled, the vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 5,700 unknown.