2008 Mercury Mariner Complaint Log

I TOOK MY CAR IN FOR THE POWER STEERING RECALL THEY SUPPOSEDLY FIXED IT I HAVE NO PROOF OF THAT. SINCE I HAVE GOTTEN MY VEHICLE BACK THE STEERING WHEEL STARTED SHAKING WHILE AT A COMPLETE STOP I TOOK MY VEHICLE BACK TO THE DEALERSHIP AND THEY HAVE TOLD ME THAT I NEED A NEW STEERING COLUMN BECAUSE THE TORQUE SENSOR IS BAD WHICH IS PART OF THE RECALL AND THAT FORD WILL NOT COVER THIS UNDER THE RECALL BECAUSE THEY ALREADY FIX IT WHICH AGAIN I HAVE MY CONCERNS THAT THEY DID NOT REALLY FIX IT IN THE FIRST PLACE. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED A POWER STEERING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

IN COLD WEATHER MY GAS PEDAL STICKS. EVEN AFTER I HAVE STARTED MY CAR AND LET RUN FOR 10-15 MINUTES. WHEN I GET IN, REVERSE TO FORWARD POSITION AND TRY TO ACCELERATE- THE GAS PEDAL STICKS. I HAVE TO SLAM ON IT FOR ABOUT 2 MINUTES BEFORE IT ACTUALLY WORKS. THIS HAS HAPPENED WHILE DRIVING AS WELL, NOT JUST THE INITIAL START. IT DEFINITELY HAPPENS MORE IN COLD WEATHER. WHAT CAN I DO? AFTER RESEARCH THIS SOUNDS LIKE IT'S A COMMON PROBLEM WITH 2008 MERCURY MARINERS. I BELIEVE IT'S DEFINITELY A SAFETY ISSUE. *TR

TL- THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE CAUSED THE CONTACT TO USE EXCESSIVE FORCE TO MANEUVER THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,810. DJR

STARTED VEHICLE. DASH MESSAGE READ "POWER STEERING ASSIST FAILURE." NO POWER STEERING. AFTER DOING ONLINE RESEARCH (IT DIDN'T TAKE LONG TO FIND SIMILAR TO IDENTICAL COMPLAINTS), I FOUND THAT THERE WAS A STEERING RELATED RECALL PERTAINING TO THE VEHICLE (7/2014). TOOK VEHICLE TO LINCOLN-MERCURY DEALERSHIP FROM WHICH IT WAS PURCHASED NEW. THE DEALER SERVICE DEPARTMENT INFORMED ME THAT THE RECALL WORK HAD BEEN DONE THE LAST TIME WE HAD OUR OIL CHANGED OVER THE SUMMER, AND THAT THE RECALL HAD BEEN "CLOSED OUT".... WE WEREN'T INFORMED OF EITHER THE FACT THAT THERE WAS A RECALL IN THE FIRST PLACE, OR THAT THEY HAD "TAKEN CARE" OF IT. THE RECALL WORK WAS APPARENTLY TO "REPROGRAM" SOME "MODULE" TO SIMPLY MAKE THE DRIVER AWARE THAT SOMETHING HAS GONE AWRY WITH THE POWER STEERING (NO KIDDING). THE ULTIMATE DIAGNOSIS: THE VEHICLE NEEDS A NEW STEERING COLUMN AT A COST OF NEARLY $1,300.00 AS THE "TORQUE SENSOR" HAS FAILED. IT IS APPARENT TO ME AND MANY OTHERS THAT THE RECALL HAD NOTHING TO DO WITH REPAIR OF THE FAILED COMPONENT, WHICH IS NOT SUCH AN "UNLIKELY EVENT"....ALSO, THE FAILURE OF THE COMPONENT IS NOT A MATTER OF IMPROPER MAINTENANCE AS COULD BE THE CASE WITH TYPICAL POWER STEERING SYSTEMS...IT JUST FAILS. THE FAILURE OF THE COMPONENT(S) IS HOWEVER A PRETTY SERIOUS SAFETY ISSUE I WOULD THINK. I WILL MAKE THE DEALER SERVICE DEPARTMENT AWARE OF THIS, AND CONTINUE TO FIND OUT WHY THESE REPAIRS SHOULD NOT BE THE RESPONSIBILITY OF THE MANUFACTURER. BY THE WAY, MILEAGE WAS 87,810 WHEN THIS HAPPENED. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD EXCESSIVELY WHILE ATTEMPTING TO ACCELERATE. THE CONTACT ENGAGED HER BRAKES AND WHEN RELEASING THE BRAKE PEDAL THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

SPRING OF 2014 IS WHEN THE POWER STEERING HAD BEGAN TO GO OUT RANDOMLY AND IT WOULD COME BACK ON ONCE YOU SHUT THE IGNITION OF AND RESTARTED IT. I CALLED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT RIGHT AT THAT MOMENT BECAUSE THEY WERE WAITING FOR A RECALL TO BE ESTABLISHED BECAUSE THEY DIDN'T HAVE THE SOFTWARE TO FIX IT. JULY OF 2014 A RECALL NOTICE WAS RECEIVED IN THE MAIL. I DIDN'T HAVE THE RECALL PERFORMED UNTIL DECEMBER 4TH 2014 AND WHEN THEY HOOKED THE COMPUTER TO THE MARINER THEY WERE ADVISED TO REPROGRAM IT AND THEN THE RECALL WOULD BE COMPLETE. IT WORKED JUST FINE WITH NO PROBLEMS LIKE BEFORE FOR ONLY MONTH. THEN ON JANUARY 2ND WHILE MY HUSBAND WAS DRIVING IN THE SNOW AT NIGHT THE POWER STEERING WENT COMPLETELY OUT. WE TAKE IT BACK IN AND WE FIND OUT THAT THE ENTIRE STEERING COLUMN NOW HAS TO BE REPLACED COSTING US 912.65!! THE DEALERSHIP SAID THEY TALKED TO FORD CORPORATION ABOUT WHAT THEY WOULD DO BUT THEY RESPONDED THAT SINCE THE RECALL WAS PERFORMED IT WAS OUR RESPONSIBILITY TO PAY THE BILL BECAUSE THE STEERING COLUMN WENT OUT ON IT'S OWN (YOU WHO IS READING THIS, I ASSUME, KNOWS THIS IS JUST A LOAD OF CRAP!) NOW ITS NOVEMBER 2015 AND STILL NO NEW NEWS ON HOW THIS INVESTIGATION IS GOING BUT I ENCOURAGE WE GET THE WORD OUT AND HAVE AS MANY PEOPLE AS POSSIBLE WRITE COMPLAINTS!

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN RESET THE STEERING CODE TO REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL-THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED AS THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FOR THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM).THE FAILURE MILEAGE WAS UNAVAILABLE. DJR

MERCURY MARINER RECALL, I PURCHASED A 2008 MERCURY MARINER ON 9/27/14. ON 12/19/14 AT NIGHT WHILE ON HIGHWAY THE WRENCH WARNING LIGHT CAME ON AND THE CAR DECREASED SPEED AND I ALMOST GOT HIT BY THE CAR FROM THE REAR, PULLED IN EMERGENCY LINE AND HAD SUV TOWED. REQUIRED A TRANSMISSION ON 12/26/16 FOR $1475. ON 1/14/16 WHILE ON HIGHWAY DURING EXITING ON EXIT THE STEERING WHEEL BECAME DIFFICULT TO TURN , HIT THE GUARD RAIL THERE WHERE NOT WARNING LIGHT TO INDICATE THAT THE STEERING HAD A PROBLEM, HAD THE SUV TOWED TO SHOP AND REPAIRED STEERING SHIFT TORQUE SENOR FOR $428.00. ON 1/10/17 AFTER GROCERY SHOPPING THE SUV WOULD NOT START, CALLED CAB TO TAKE ME HOME WITH GROCERIES, RETURNED TO HAVE SUV TOWED TO SHOP REPAIR THE IGNITION STARTER SWITCH FOR $176.00. ON 9/21/17 WHEN LEAVING FOR WORK, THE KEY WOULD NOT TURNED, TOWED TO SHOP AND REQUIRED LOCK CYLINDER HOUSING $434.00. I WOULD LIKE FORD TO REIMBURSEMENT FOR ALL THE REPAIRS AND TOWING COST. VIN [XXX], NOT ON RECALL LIST YET AND THESE REPAIRS ARE RELATED TO RECALLS FOR MY 2008 MERCURY MARINER. I AM UPSIDE DOWN STILL OWE $7100. FOR BALANCE. WAS UNABLE TO MAKE SCHEDULED PAYMENTS WHEN REPAIR WHERE REQUIRED, EFFECTED MY CREDIT SCORE. AT THE PRESENT TIME THE TORQUE CONVERTER IN NOT WORKING ON THE TRANSMISSION AND MY CAR IS DISABLE. I WOULD LIKE FORD TO REPLACE THE TRANSMISSION AT NO COST TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE STEERING WHEEL SEIZED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING AT 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,719.

2008 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE MANUFACTURER REFUSAL TO PAY RECALL REPAIRS. *SMD THE CONSUMER STATED WHILE DRIVING, HE LOST POWER STEERING. THE CONSUMER LOST POWER STEERING AGAIN, A MONTH LATER. THE DEALER REPROGRAMMED THE MODULES TO PREVENT SUDDEN LOSS OF POWER STEERING ASSIST. FIVE DAYS LATER, THE DEALER REPLACED THE TORQUE SENSOR. HOWEVER, IT DID NOT RESOLVE THE PROBLEM. RECALL # 14V284000. *JB

I HAVE A 2008 MERCURY MARINER (VIN # [XXX]) THAT HAD THE POWER STEERING RECALL IN AUGUST 2014, WHERE THE DEALER UPDATED THE SOFTWARE (NHTSA CAMPAIGN NUMBER: 14V284000). THREE MONTHS LATER (11/3/2014) MY POWER STEERING IS OUT AND NEEDS TO BE REPLACED. I AM BEING TOLD SINCE THE RECALL IS CLOSED OUT THAT IT IS NOW MY PROBLEM TO HAVE FIXED, YET UNDER THE RECALL THEY COULD HAVE REPLACED THE STEERING COLUMN AND POWER STEERING MODULE SOFTWARE. I COMPLETELY DO NOT UNDERSTAND THIS. THE SAFETY ISSUE IS STILL PRESENT UNDER THE RECALL AND OBVIOUSLY WAS NOT FIXED, SURELY FORD WOULD WANT TO FIX IT. AT LEAST DO THE THINGS THAT SHOULD HAVE BEEN COMPLETED UNDER THE ORIGINAL RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS REFERENCE TO NHTSA ID NUMBER: 10653141. I DISCOVERED THE JULY 1, 2014 FORD'S SAFETY RECALL 14S05 NOTICE TO ALL US FORD DEALERS. ON PAGE 6 A QUESTION AND ANSWER FOR THE FORD DEALERS FROM FORD'S SERVICE ENGINEERING OPERATIONS, REVEALS FORD NEVER ATTENDED THE REPROGRAMMING THE MODULES TO FIX THE SAFETY RECALL FOR ELECTRONIC POWER STEERING FOR ESCAPES AND MARINERS 2008-2011 MODELS. THIS IS THE EXCERPTS FROM THIS DOCUMENT TILTED JULY 1, 2014 TO: ALL US FORD AND LINCOLN DEALERS SUBJECT SAFETY RECALL 14S05. Q3. WHAT DOES THE SOFTWARE UPDATES DO? A. THE SOFTWARE UPDATES MAY EXTEND THE TIME STEERING ASSIST IS MAINTAINED. IN ADDITION, THE UPDATE PROVIDES INCREASED DRIVER AWARENESS BY SOUNDING A CHIME AND DISPLAYING THE WRENCH LIGHT OR WARNING IN THE MESSAGE CENTER WHEN A FAULT IS DETECTED. Q4. WHAT IF A CUSTOMER EXPERIENCES LOSS OF STEERING ASSIST AFTER THE MODULES HAVE BEEN REPROGRAMMED? A. THE MODULES WERE REPROGRAMMED TO PREVENT SUDDEN LOSS OF STEERING ASSIST WHILE DRIVING. ADDITIONALLY, THE INSTRUMENT CLUSTER SOFTWARE UPDATE WILL PROVIDE AUDIBLE AND VISUAL INDICATIONS TO THE DRIVER IN THE UNLIKELY EVENT OF A TORQUE SENSOR FAULT. ANY SUBSEQUENT LOSS OF ASSIST REPAIRS EXPERIENCED AFTER COMPLETION OF MODULE REPROGRAMMING ARE NOT COVERED BY THIS RECALL. Q5. WHAT SHOULD I TELL A CUSTOMER WHO EXPERIENCES LOSS OF STEERING ASSIST AFTER THE RECALL HAS BEEN PERFORMED? A. THE MODULES WERE REPROGRAMMED TO PREVENT SUDDEN LOSS OF STEERING ASSIST WHILE DRIVING IN THE EVENT OF A TORQUE SENSOR FAULT. CUSTOMERS SHOULD BE ADVISED THAT THE REPLACEMENT OF THE STEERING COLUMN OR TORQUE SENSOR IS AT THEIR EXPENSE. *TR

I HAD STOPPED BY MY APARTMENT COMPLEX OFFICE TO PICK UP A PACKAGE. I STARTED THE MOTOR AND BEGAN TO BACK OUT. I THEN PUT IT IN DRIVE AND THE STEERING WHEEL WOULDN'T TURN. I TRIED TO DRIVE IT SLOWLY TOWARDS MY APARTMENT TO PARK IT. I RESTARTED THE CAR. ONCE I DID THIS, THE STEERING WAS BEHAVING NORMALLY EXCEPT WHEN IDLING THERE WAS A THUNKING VIBRATION TO WHERE THE STEERING WHEEL WAS MOVING. I HAD REMEMBERED I RECEIVED A RECALL NOTICE WHICH WAS FOR POWER STEERING. THE TECHNICIAN LOOKED UP THE VIN # AND YES IT WAS A RECALL ITEM. I TOOK IT IN YESTERDAY AND THEY ARE CURRENTLY REPLACING THE PART. AFTER DOING SOME RESEARCH, I HAVE FOUND THAT A LOT OF THE VIBRATION I HAVE FELT RECENTLY CAN BE CONTRIBUTED TO THE ISSUE WITH THE POWER STEERING UNIT. THANKFULLY I WAS NEAR HOME. I HAVE MADE SEVERAL TRIPS BETWEEN WASHINGTON AND NORTHERN CALIFORNIA. IN ADDITION, I HAVE HAD A PROBLEM IN THE MORNINGS ESPECIALLY IN THE COLDER MONTHS WHERE I AM AT A STOP LIGHT OR STOP SIGN AND STEP ON THE GAS, THE MOTOR WILL REV UP BUT I DON'T MOVE, THEN A SUDDEN KICK IN OF THE TRANSMISSION. THIS IS SCARY WHEN TRYING TO TURN INTO TRAFFIC. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER 14V284000 (STEERING) WAS COMPLETED ON OCTOBER 31, 2014 AND THE DEALER UPDATED THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE. THE CONTACT MENTIONED THAT WHILE OPERATING THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED BUT WOULD NOT REPAIR THE FAILURE AS PART OF THE RECALL. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE REMEDY TO SATISFY THE RECALL HAD BEEN COMPLETED PREVIOUSLY WHEN THE DEALER UPDATED THE SOFTWARE. THE FAILURE MILEAGE WAS 100.000. THE VIN WAS NOT AVAILABLE.

TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED WITHOUT ANY WARNING. THE VEHICLE HAD TO BE PULLED OVER, TURNED OFF AND RESTARTED IN ORDER TO RESET THE COMPUTER. THE CONTACT STATED THAT THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE DEALER UPDATED THE PSCM BUT THE INSTRUMENT CLUSTER MODULE WAS NOT REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SOFTWARE WAS ONLY UPDATED FOR THE PSCM (POWER STEERING CONTROL MODULE) AND INSTRUMENT CLUSTER MODULE; HOWEVER, THE STEERING COLUMN AND TORQUE SENSOR WERE NOT REPLACED. THE CONTACT STATED THAT THE FAILURE PERSISTED SEVERAL MONTHS AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.

ACTS LIKE THROTTLE BODY FAILURE. NO POWER WHEN ACCELERATING BUT RPMS GO UP AND THEN SURGES WHEN FINALLY THROTTLE WORKS . WRENCH LIGHT ON. *TR

AS WE DRIVE WHEN WE GO INTO A RIGHT OR LEFT CURVE IT ACTS LIKE THE FRONT WHEELS LOCK UP FOR JUST A FEW SECONDS. I HAD A RECALL ON IT BACK IN LATE SUMMER I HAD TAKEN IT TO TRI-LAKE FORD IN BRANSON MISSOURI THEY SAID THEY FIXED THE PROBLEM BUT IS STILL DOING THE SAME THING. PLEASE CHECK AND SEE IF THERE IS ANYTHING THAT CAN BE DON BEFORE IT CAUSES AN ACCIDENT OR I GET STRANDED BESIDE THE ROAD. THANK YOU FOR YOUR HELP. *TR

WE HAD THE STEERING RECALL PERFORMED. NOT SURE WHAT THEY DID BUT IT SEEMS WORSE. SINCE THE RECALL THE STEERING FEELS LOOSE WHEN TRAVELING AT HIGH SPEEDS AND THE VEHICLE CAN DART. *TR

OVER THE PAST 2 YEARS, THE 2008 MERCURY MARINER MY WIFE DRIVES, THE POWER STEERING HAS CEASED TO WORK. FORTUNATELY SHE WAS ABLE TO SHUT THE CAR OF, RESTART IT AND THE POWER STEERING WOULD RESUME. BROUGHT VEHICLE IN FOR RECALL STILL HAVING POWER STEERING BACK IN AUG, 2014, AND DEALER CHECKED FOR CODES AND ONLY REPROGRAMMED MODULE. APPROX IN THE LAST 2 WEEKS OF SEPT 2014, POWER STEERING ONCE AGAIN QUIT AND HAS NOT RETURNED. BROUGHT INTO FORD DUE TO AN ISSUE INVOLVING A MATTER WHICH CAUSE A RECALL AND WAS TOLD THE TORQUE SENSOR WAS BAD. SERVICE CONTACTED FORD AND WAS TOLD THEY WILL NOT COVER THE REPAIR DUE TO THE FACT THAT THE VEHICLE HAS ALREADY HAD A RECALL SERVICE PERFORMED, SATISFYING THE OBLIGATION OF THE RECALL. DUE TO THE ISSUE BEING PART OF THE ORIGINAL RECALL NOTICE, FORD SHOULD DUE THE HONORABLE THING AND COVER THE REPAIR AND PARTS NEEDED. MY WIFE CAN NO LONGER DRIVE THE VEHICLE AND IT IS A MAJOR SAFETY ISSUE HAVING SOMEONE ELSE (I.E. MYSELF) DRIVE THE VEHICLE. *TR

VEHICLE STALLED ON HIGHWAY AND WILL NOT START BACK UP IMMEDIATELY AND WHEN IT DOES IT RUNS VERY ROUGH I BELIEVE IT IS THE THROTTLE BODY SINCE THERE WAS A RECALL ON THIS ENGINE. *TR

The contact owns a 2008 Mercury Mariner. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering). The contact took the vehicle to a local dealer and had the recall repair completed. The vehicle was not repaired. The contact stated that on December 27, 2022, while exiting her garage porch the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. AFTER THE DEALER RESET THE COMPUTER ON THE VEHICLE, THE CONTACT EXPERIENCED STEERING AND ELECTRICAL ISSUES. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT HAD TO WAIT SEVERAL MINUTES BEFORE THE STEERING RETURNED TO NORMAL. IN ADDITION, THE CONTACT HAD TO TURN THE IGNITION FROM ON TO OFF SEVERAL TIMES IN ORDER TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE VEHICLE. THE STEERING WHEEL SEIZED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE STEERING COLUMN NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.

MY 08' MERCURY MARINER HAS ONLY 46,000 MILES ON IT AND NOW NEEDS A NEW TRANSMISSION. WHEN I GOT INTO MY CAR AND TRIED TO PUT IT IN REVERSE, THE CAR WOULD NOT MOVE BACKWARDS. IT WORKED IN DRIVE, BUT I HAD TO PUSH MY CAR IN ORDER TO TURN IT AROUND AND DRIVE TO A REPAIR SHOP. I WAS THEN INFORMED THAT I WOULD NEED A NEW TRANSMISSION THAT WOULD COST AROUND $3600 FOR MY CAR INCLUDING THE PART AND LABOR. I HAVE NEVER BEEN IN AN ACCIDENT AND HAVE HAD NO PREVIOUS ISSUES WITH MY CAR INVOLVING THE TRANSMISSION. I BELIEVE THAT IT IS UNBELIEVABLE THAT A CAR WITH SUCH FEW MILES ON IT SHOULD NEED A NEW TRANSMISSION. WHEN I CALLED FORD CUSTOMER SERVICE THEY STATED THAT THEY WOULD NOT HELP ME WITH ANY OF THESE COSTS BECAUSE THERE WAS NO RECALL FOR THIS ON MY VEHICLE. I BELIEVE THAT THIS IS AN ISSUE WITH THIS PARTICULAR VEHICLE MAKE AND MODEL AFTER SOME RESEARCH AND WAS TOLD BY THE MECHANIC SHOP THAT THEY HAD SEEN THIS PROBLEM MANY TIMES BEFORE. *TR

WHEN I COME TO A COMPLETE STOP THERE IS VIBRATION COMING FROM WHERE THE AIR BAG IS. I HAVE NOTICED THIS THE PAST FEW MONTHS AND IT IS CONSTANT EVERY TIME I AM AT A STOP. THIS ONLY HAPPENS WHEN I HAVE A PASSENGER AND THE AIR BAG LIGHT GOES OFF. *TR

I HAD THE LETTER FOR THE RECALL # 14S05 AFTER HAVING TROUBLE WITH POWER STEERING JUST GOING OUT WITHOUT WARNING AND HAVING CLOSE CALLS OF HITTING ON COMING TRAFFIC. THE DEALER ACKNOWLEDGED THE RECALL LETTER AND THE VEHICLE WAS BROUGHT IN AND THEY UPGRADED THE SOFTWARE AND CLUSTER PANEL TO WARN ME WHEN IT WOULD HAPPEN. IT DID NOT SOLVE THE ISSUE WITH IT STILL GOING OUT! I CALLED A FEW TIMES ABOUT IT AND THEY SAID THAT WAS WHAT IT WAS SUPPOSED TO DO. IT WOULD HAPPEN RANDOMLY SITTING AT A LIGHT AND BEEP BUT NO MESSAGE ON PANEL AND THEN BE OK. RECENTLY WENT ON A TRIP AND WAS GETTING GAS AND MESSAGE POWER STEERING ASSIST MALFUNCTION CAME ON. COMPUTER HOOKED UP AT LOCAL REPAIR SHOP (WAS WEEKEND) STATED "TORQUE SENSOR MALFUNCTION" HE HIT OPTION FOR AUTO CONFIG AND HELPED TEMPORARILY. I NOTIFIED FORD THAT MONDAY SET APPOINTMENT AND CAR WAS DOING IT OFF AND ON ALL WEEKEND AND HAD A NEAR MISS WITH A HEAD ON COLLISION AS I COULD NOT EVEN STEER MANUALLY. THE DEALER STATED IT WAS THE TORQUE SENSOR AND NEEDED THE STEERING COLUMN REPLACED. FORD SAID NO IT WAS MY PROBLEM TO PAY TO FIX BUT DEALER SAID WAS RELATED TO RECALL. THEY ONLY UPDATED SOFTWARE BECAUSE OF THE CODE AT TIME BUT STILL HAS BEEN A PROBLEM SINCE, AND NOW MUCH WORSE AND MORE OFTEN. I CAN NOT AFFORD $1,500 FOR THIS AND DON'T FEEL I SHOULD HAVE TO AS WAS A DEFECT WITH FORD AND 1.1 MILLION OTHERS HAD THIS. MY WIFE IS DISABLED AND NOW SHE CAN'T EVEN GO TO THE LOCAL GROCERY OR DR BECAUSE SHE CAN NOT STEER CAR WHEN POWER STEERING GOES OUT. THE UPDATED SOFTWARE JUST WARNS ME BY MESSAGE AND ALARM BUT DOESN'T FIX THE ISSUE AND I CAN NOT DRIVE WITHOUT WONDERING WHEN NEXT NEAR MISS IS AN ACCIDENT!! I KNOW THIS RECALL IS CLOSED BUT HAD BEEN GIVEN A CASE # BY FORD 07/24/15 #7564118 AND SPOKE TO MAUREEN AT 800-392-3673...UPDATED 11/04/15 *BF UPDATED 12/13/2017*CN

TL- THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING), THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. DJR UPDATED 02/24/15*LJ UPDATED 9/13/2017*CN

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO MAKE A LOUD POPPING SOUND FROM THE STEERING WHEEL WHICH BECAME VERY HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 97,410 AND THE CURRENT MILEAGE WAS 97,443.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHEN RAINING, WATER ENTERED THE VEHICLE THROUGH THE WINDSHIELD. AS A RESULT, THE FRONT DRIVER AND PASSENGER SIDE WOULD GET WET AND CAUSED THE INSTRUMENT PANEL TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,400. THE VIN WAS UNAVAILABLE.

SEAT BELT WAS ABLE TO SAVE ME IN THE ACCIDENT BUT AIR BAGS NEVER DEPLOYED AFTER HITTING CONCRETE ALMOST HEAD ON. AIR BAG SENSOR MALFUNCTIONED AND LIGHT TURNED IN BUT DID NOT DEPLOY. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED CAUSING HER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED UNKNOWN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

I WAS DRIVING ON HIGHWAY ROUTE 22 AT APPROXIMATELY 60 MPH, WHEN SUDDENLY THE THROTTLE STOPPED RESPONDING AND THE TACHOMETER STARTED DROPPING. IN A MATTER OF SECONDS THE TACHOMETER REACHED ZERO AND THE VEHICLE STALLED, WHILE I WAS IN TRAFFIC ON THE HIGHWAY. I COASTED OFF TO THE SHOULDER AND PUT THE VEHICLE IN PARK. WHEN I TRIED TO RESTART THE VEHICLE, THE ENGINE WOULD TURN OVER AND START UP, HOWEVER, IMMEDIATELY AFTER I LET GO OF THE KEY, THE TACHOMETER WOULD DRIFT BACK DOWN TO ZERO AND THE VEHICLE WOULD STALL. AFTER A FEW MORE FAILED ATTEMPTS, I CALLED FOR A TOW. SINCE THIS OCCURRED AFTER HOURS, NO ONE WAS AVAILABLE TO WORK ON THE VEHICLE UNTIL THE NEXT MORNING. IN THE MORNING WHEN I ATTEMPTED TO SHOW THE TECHNICIAN THE FAILURE, THE VEHICLE STARTED UP AS IT DID THE EVENING BEFORE, THEN THE TACHOMETER STARTED DIPPING BACK DOWN, THEN JUST BEFORE IT STALLED, THE TACHOMETER FLUTTERED A LITTLE, THEN THE ENGINE REVVED BACK UP AND BEGAN IDLING NORMALLY. THE TECHNICIAN INDICATED THAT THERE WERE NO EVENTS LOGGED IN THE VEHICLES COMPUTER TO GIVE HIM AN IDEA OF WHAT CAUSED THE SUDDEN STALLING, AND HE COULD NOT FIND ANY OBVIOUS ISSUES WITH THE VEHICLE. THE VEHICLE WAS RETURNED TO ME WITHOUT REPAIR AND THE TECHNICIAN WARNED ME THAT IT IS LIKELY THAT THIS WOULD HAPPEN AGAIN AND THAT THEY CANNOT DIAGNOSE IT UNLESS THEY SEE IT WHEN IT IS NOT WORKING. NOW I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHILE DRIVING AND THAT IT WILL CAUSE AN ACCIDENT, OR WORSE. I READ AN ARTICLE FROM THE NORTH CAROLINA CONSUMERS COUNCIL STATING THAT THERE IS A KNOWN ISSUE WITH THE THROTTLE BODY OF THIS VEHICLE THAT CAUSES SUDDEN ENGINE STALL WHILE DRIVING. FORD ISSUED AN EXTENDED WARRANTY ON CERTAIN VEHICLES FOR THIS PIECE, HOWEVER WHEN I CONTACTED THE DEALERSHIP AND MENTIONED CONSUMER SATISFACTION PROGRAM 13N03, THEY INFORMED ME THAT MY VEHICLE DID NOT QUALIFY. I'M NOT SURE WHAT TO DO NEXT. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING SENSOR ILLUMINATED INTERMITTENTLY AND THE POWER STEERING FAILED SEVERAL TIMES. THE CONTACT EXPERIENCED EXTREME DIFFICULTY MANEUVERING THE STEERING WHEEL EVERY TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE BUT INDICATED THAT THE REMEDY WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

STEERING WHEEL SHAKING. VIBRATING, AS IF QUICKLY TURNING ON AND OFF BETWEEN SETTINGA. TONIGHT MY POWER SEARING WENT OUT ON MY WAY HOME FROM WORK.I WORK 60 HRS A WEEK. IN A BAD NEIGHBORHOOD. I CAN'T AFFORD FOR THIS VEHICLE TO GO OUT ON ME. AND NOW IT IS. AND MERCURY WONT HELP ME. THEY WILL PLAY DUMB AND STAND BY WHILE THE WHOLE VEHICLE FALLS APART AS I WRITE THE LAST CHECK OF THE $24,000 CAR NOTE NEXT MONTH. HOW CONVENIENT. JUST AFTER THE WARRANTY ENDS. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THE VEHICLE INTERMITTENTLY STALLED WHILE DRIVING VARIOUS SPEEDS AND AFTER STARTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. UPDATED 06/17/14*LJ UPDATED 8/21/2017*CN

CAME TO A STOP, BEGAN TO TURN LEFT, STEERING WHEEL JERKED TO ONE SIDE THEN POWER STEERING GAVE OUT MID TURN, ON A BUSY STREET, CROSSING OVER TWO LANES OF TRAFFIC. IT IS NEARLY IMPOSSIBLE TO STEER THE VEHICLE WHEN THIS HAPPENS. THIS HAS ACTUALLY HAPPENED A HANDFUL OF TIMES AT THIS POINT. FORD DEALER CAN'T FIGURE IT OUT, SO I'M STUCK WITH AN UNSAFE VEHICLE TO DRIVE. HOW HAS THIS VEHICLE NOT BEEN RECALLED!? IT'S NOT LIKE IT'S SMALL ISSUE LIKE RADIO PROBLEMS, THIS IS A SAFETY ISSUE!!!!! IF YOU PARK THE VEHICLE AND SHUT IT OFF, THEN RESTART IT, THE STERLING WILL THEN WORK AGAIN (UNTIL NEXT TIME IT GIVES OUT) IT'S ALMOST LIKE RESTARTING THE CAR IS REBOOTING THE SYSTEM. EITHER WAY, VERY SCARY WHEN YOU'RE DRIVING AND YOU HAVE NO WARNING THAT YOUR POWER STEERING IS GOING TO FAIL. *TR

I HAD JUST MADE A RIGHT TURN AND WAS PROCEEDING DOWN THE BLOCK WHEN I HEARD A SUDDEN "CLICK" AND LOST POWER. I COULDN'T STEER AND THERE WAS NO POWER. I MANAGED TO GET THE CAR OVER TO THE CURB AND TURN OFF THE ENGINE. I RESTARTED IT A FEW MINUTES LATER AND IT STARTED UP OK. HOWEVER, THE RSC WARNING LIGHT STAYED ON EVEN THOUGH I HAD NEVER PRESSED THAT BUTTON. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED I WAS TOLD IT WAS A BATTERY PROBLEM SO I GOT A NEW BATTERY. THAT WAS LESS THAN A YEAR AGO AND I CAN'T IMAGINE I NEED A NEW BATTERY THAT OFTEN - THAT SIMPLY NEEDING A NEW BATTERY WILL CAUSE MY CAR TO FAIL! IN DOING SOME RESEARCH I'VE COME ACROSS SEVERAL INSTANCES OF THE SAME ISSUE NECESSITATING REPLACEMENT OF THE THROTTLE BODY MODULE WITH TROUBLE CODES P2111 AND P2112 AND, IN FACT,THE NORTH CAROLINA CONSUMERS COUNCIL (NCCC) HAS OFFICIALLY PETITIONED THE NATIONAL HIGHWAY SAFETY ADMINISTRATION (NHTSA) FOR A DEFECT INVESTIGATION OF ALLEGED THROTTLE BODY FAILURES IN 2005-2012 FORD ESCAPE VEHICLES SHARING THE SAME OR SUBSTANTIALLY SIMILAR PART. LUCKILY I WAS ONLY ON SURFACE STREETS AND NOT THE FREEWAY. IT'S ONLY A MATTER OF TIME BEFORE THIS HAPPENS ON THE FREEWAY! IS THERE GOING TO BE A RECALL? *TR

POWER STEERING WENT OUT AT 106000 MILES. COST TO REPAIR WAS $900. *JS

DRIVING THE TRUCK THROUGH A DRIVE THRU AT A MCDONALDS WITH MY 2 YEAR OLD SON IN BACKSEAT AND THE POWER STEERING STOPPED WORKING AS PROCEEDING THRU DRIVE THRU, ALMOST HITTING THE BUILDING HAVING NO CONTROL OVER TRUCK. VERY DANGEROUS PROBLEM WITH THIS MAKE AND MODEL/THIS IS A SAFETY HAZARD AND SOMEONE WILL END UP AS A CASUALTY IF THIS PROBLEM WITH STEERING NOT RECALLED BY FORD. I AM A 280 GUY AND COULD BARELY STEER THE TRUCK UNTIL I SHUT IT OF AND RESTARTED IT. ALSO OIL LEAK ON ENGINE FOR MOST OF THESE V6 MARINERS AND ESCAPES IS ABOVE OIL PAN BY HARMONIC BALANCER,FORD REFUSES TO ADMIT THEY DID A HORRIBLE JOB PUTTING TOGETHER THE BOTTOM END OF THESE ENGINES.OVERALL FORD NEEDS TO RECONSIDER WHAT SHOULD BE A RECALL ON THEIR VEHICLES BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. I AM A ASE CERTIFIED MECHANIC AND HAVE NEVER ENCOUNTERED SUCH PROBLEMS WITH A VEHICLE. *TR

WHILE PULLING AWAY FROM A STOP LIGHT ,AN ATTEMPT TO MAKE A RIGHT TURN WAS MADE. IN THE MIDDLE OF THE TURN, THE POWER STEERING ASSIST QUIT. THE TURN WAS NEAR IMPOSSIBLE TO COMPLETE AND I ALMOST RAN OVER A GAS STATION SIGN. AFTER WRESTLING THE CAR TO A STOP IN A GAS STATION I TURNED OFF THE IGNITION AND CALLED MY HUSBAND. HE SUGGESTED I HAVE THE CAR TOWED TO A REPAIR SHOP. WHILE ON THE PHONE I RESTARTED THE TRUCK AND THE POWER ASSIST RESUMED WORKING. I RETURNED HOME WITHOUT INCIDENT. SOMEONE IS GOING TO BE KILLED IF THEY ARE NOT STRONG ENOUGH TO CONTROL A TRUCK LIKE THIS WITHOUT POWER ASSIST. THE POWER ASSIST HAS QUIT THREE TIMES SINCE AND ONLY MY HUSBAND DRIVES THE VEHICLE NOW. *TR

LOANED THE CAR TO PARENTS TO TAKE TWO 3 YEAR OLDS TO DISNEY WORLD. WHILE ON THE INTERSTATE AT CRUISING SPEED, CAR STARTED TO RAPIDLY DECELERATE. TOTAL TRANSMISSION FAILURE WITH NO WARNING OR PREVIOUS INCIDENTS. HAD TO HAVE THE CAR TOWED TO THE FORD DEALERSHIP IN PADUCAH, KY. FORD CONFIRMED FAILURE. INCIDENT LEFT MY SON, NIECE, AND PARENTS STRANDED ON THE SIDE OF THE ROAD. NOT SAFE! *TR

YESTERDAY, MY WRENCH LIGHT CAME ON WITH MY 2008 MERCURY MARINER. I DID SOME RESEARCH THIS MORNING AND FOUND OUT THAT THERE WAS A RECALL ON THE PARTS. I CALLED A LOCAL FORD DEALERSHIP AND I WAS ADVISED THAT DUE TO THE 5 YEAR WARRANTY EXPIRING ALONG WITH BEING ABOVE 60,000.00, I WOULD HAVE TO COME OUT OF POCKET TO PAY FOR A DEFECTED PART ON MY TRUCK. I AM FILING A COMPLAINT DUE TO I SHOULD HAVE BEEN ADVISED THAT THERE WAS AN ISSUE WITH THE POWER TRAIN OR I SHOULD HAVE BEEN NOTIFIED TO BRING MY TRUCK IN IMMEDIATELY TO GET THIS ISSUE RESOLVED. IN WHICH I WAS NOT NOTIFIED AT ALL. I SHOULD NOT BE FORCED TO PAY TO GET MY CAR FIXED ON A DEFECTED PART THAT WAS SOLD WITH MY CAR.(THE POWER TRAIN). *TR

I STARTED LOSING POWER STEERING APPROXIMATELY ONCE A MONTH BUT COULD TURN MY CAR OFF AND IT WOULD RESTORE ITSELF. I TOOK MY CAR IN FOR THE RECALL ON JULY 29, 2014, AND EVERYTHING WAS FINE FOR A FEW MONTHS BUT THEN NOVEMBER 8, 2014, IT DID THE SAME THING AS BEFORE AND NOVEMBER 9, 2014, THE POWER STEERING WENT OUT COMPLETELY. I TOOK MY CAR TO THE FORD DEALERSHIP THAT DID THE RECALL AND THEY TOLD ME I NEEDED A NEW STEERING COLUMN. OBVIOUSLY THEIR REPROGRAMMING IN THE RECALL DID NOT FIX THE PROBLEM AND HAVE SEEN THE SAME PROBLEM WITH OTHER PEOPLE. I KEEP GETTING THE RUN AROUND FROM CUSTOMER RELATIONS WHO TELLS ME THE DEALERSHIP NEEDS TO CALL THE RECALL EXEMPTION DEPARTMENT BUT WHEN I TELL THE SERVICE DEPARTMENT THEY ACT LIKE THEY DO NOT KNOW WHAT I AM TALKING ABOUT AND THAT DUE TO MY VEHICLE HAVING SO MANY MILES THEY CAN'T HELP ME. IT ONLY HAS 5,000 MILES SINCE THE RECALL. THE DEALERSHIP EVEN TOLD ME THEY HAD ANOTHER MARINER DO THE SAME THING RECENTLY. FORD NEEDS TO OWN UP TO THEIR FAULTY STEERING IN THESE VEHICLES BEFORE PEOPLE GET SERIOUSLY INJURED DUE TO THIS. *TR

WHILE DRIVING ON MULTIPLE OCCASIONS THE POWER STEERING IN MY 2008 MERCURY MARINER TURNS OFF. WHEN THE STEERING TURNS OFF IT IS NEARLY IMPOSSIBLE TO STEER THE CAR SAFELY. IT DOES NOT REACT LIKE A VEHICLE THAT DOES NOT HAVE POWER STEERING, IT ALMOST SEEMS LIKE YOU ARE STEERING THE WHEELS THROUGH CEMENT. YOU NEED TO PUT ALL OF YOUR FORCE AND ENERGY INTO TURNING THE WHEEL EVEN THE SLIGHTEST BIT AND WHEN THE CAR HITS A BUMP THE CAR WANTS TO GO OUT OF CONTROL. I WILL NOT ALLOW MY WIFE TO DRIVE THE CAR BECAUSE I KNOW THAT SHE WILL NOT BE ABLE TURN THE WHEEL IF THIS HAPPENS TO HER. I CANNOT UNDERSTAND HOW THIS ISN'T A SAFETY HAZARD AND HASN'T BEEN RECALLED SOONER. SOMETHING NEEDS TO BE DONE BECAUSE THE REPAIR FOR THIS IS ALMOST $2,000 DOLLARS. *TR

THE STEERING WHEEL MADE A POP/CRACKING NOISE ON START-UP AT FIRST. THE WHEEL WOULD OSCILLATE IN PLACE AND ONLY STOP IF I PUT PRESSURE ON IT TO TURN IT OFF CENTER. THE POWER STEERING WOULD INTERMITTENTLY GO OUT ON START-UP. I WOULD TURN THE CAR OFF AND ON AGAIN UNTIL IT RETURNED. THIS WAS FINE FOR A WEEK OR SO, BUT THEN THE POWER STEERING WENT OUT WHILE DRIVING. WHEN THE POWER STEERING FAILS, THE CAR IS NEARLY IMPOSSIBLE TO TURN. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SHOOK BEFORE SEIZING WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,800.