2017 Nissan Murano Complaint Log

The forward looking sonar sensor turns off after the first 2 miles, which in turn deactivates the adaptive cruise control and the automatic emergency braking system. I have learned that this is a widespread problem on many Nissans, including the Rogue and Murano. The dealership said it was recalled on the Rogue, but not on the Murano, so it would cost thousands to replace.

Technical Incident Report: Electrical Component Failure Reference: Technical Service Bulletin NTB19-004 Part Number: 873D6-5AA6A (Control Unit/Actuator) Incident Overview On 2/16/26, the vehicle was being operated by the primary driver when a suspected electrical failure occurred. Upon subsequent inspection, the 873D6-5AA6A control unit and its associated wiring harness were found to be severely compromised by thermal damage. Detailed Observations: Thermal Damage: The control unit housing showed significant melting. Residual smoke was present during the inspection, indicating a high-temperature event caused by a short circuit or component failure. Harness Integrity: The wiring harness insulation was melted and charred. Due to the extreme heat, the plastic connector had become brittle and lost all structural integrity. Component Failure: During the attempt to disconnect the unit for safety inspection, the connector shattered, leaving the internal wiring of the harness exposed. Documentation: High-resolution photographs have been captured to document the state of the melted housing, the shattered connector, and the exposed wiring.

The contact owns a 2017 Nissan Murano. The contact stated that with the traction control feature deactivated and while driving up the snowy and icy inclined gravel drive way, the traction control light suddenly began to flash off and on, the vehicle stopped accelerating and began to slide backwards and off the gravel driveway, down a 30-foot embankment, rolling over several times and landing on the passenger side. During the incident, the driver sustained a left wrist injury and the front seat passenger sustained bruising of both legs and the right shoulder. No medical treatment was immediately required. The vehicle was later towed away. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V807000(SERVICE BRAKES, HYDRAULIC). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.

My car is stalled when I press on the gas pedal to accelerate. It happens many times and the recent one is yesterday 11/11/2025.

The brake fluid continues to leak the CVT affected therefore the car only drives backwards. It has under 70,000 miles. It completely stopped while driving in the middle of traffic. I had to have it towed. There was no notice of this issue prior to this incident.

Have noticed when turning a corner vehicle has some slight jerking motions before it picks up speed. Vehicle also has a whining/humming sound that it’s making somewhere in the transmission (CVT). I haven’t ever received a recall or CVT extended warranty about this vehicle before but I received this warranty in the mail last week 11-12-25..This warranty would have covered my problems with the vehicle but I was told it expired last year.. Why send it to me this year and it’s useless

Transmission randomly at the blue stopped. The car has a CVT engine and I see that there’s a recall on it. I also received a letter in the mail stating that there was a recall.

When going over a curb, the passenger rear seat belt disengaged and pulled the forward facing car seat up to the side.

Rear lift-gate failed to latch. Paid for assessment and repair in August 2024. I was told it could occur again that there is hatch issue with this vehicle. Eight months later, the rear lift-gate failed to latch again. I took it back to the dealership. While driving, it is unsafe as the warning lights are flashing on the dash and an alarm is screeching for the entirety of the trip. You cannot safely drive a vehicle when the door will not latch. After inspection of the vehicle, they advised to repair the lock assembly($770) though $180 was paid at first assessment . I was told this may not be the final solution to the problem. This time there was no discussion of the hatch issue with this vehicle. Hmmm, there is an online forum for other Nissan owners with the same problem. I never received any warning lamps prior to the issue. The rear lift hatch was working until it wasn't. Thank goodness I was not on a road trip (I have two adult children who live out of state). It is unnerving and unsafe to drive while all of the warning lights and sounds are ON all while your rear door is unable to latch. In my opinion, this is a SAFETY issue. There have been two class action suits on the 2017 Murano. One for foggy headlamps and one for the CVT transmission. I did not join the suits. At the time I was contacted, my headlamps were not foggy, now they are. Knock on wood, I have no issues with my transmission. I can drive safely with foggy headlamps. I can NOT drive safely when my rear door will not latch. There are 3 buttons for this feature (the dash, the rear door, and the glove box). The button in the glove box allows you to turn off the auto lift feature. Even when you turn it off, the door will not latch. In my opinion, there is a faulty design. This should be a RECALL, not a repair. I am long past the days of soccer and basketball tournaments where a rear door gets a workout. It's just me. Having a door close and latch seems fundamental to the safety of a vehicle.

MY TRUCK AIR CONDITION STOPPED WORKING. I TOOK IT TO NISSAN AND THEY INFORMED ME THAT THE WIRE HARNESS HAD GONE BAD. THEY ALSO INFORMED ME THAT THIS COULD CAUSE THE CAR TO CATCH FIRE WHILE DRIVING, STALL AND POSSIBLY THE HEAD LIGHTS DIM WHILE DRIVING. I HAVE EXPERIENCED THR DIM LIGHTS AND STALLING. I FEEL THESE ARE SAFETY ISSUES. IT HAS NOT BEEN INSPECTED BY THE MANUFACTER, POLICE OR INSURANCE. I CURRENTLY HAVE NO CHECK ENGIN LIGHTS ON SO THERE WAS NO WARNING.

daytime running lights with no taillights. LED daytime running lights are so bright on newer cars that they light the road enough to drive at night without turning the headlights on. the vehicle is completely invisible and black from behind. the dash lights are on all the time so there is no way for the driver to know they are driving at night with the headlights off. this is true with many auto manufacturers, a simple software update could repair most older vehicles on the road today, make the taillights come on with the daytime running lights, that would take care of the safety issue of drivers who forget to manually turn their headlights on at night. the following news cast explains the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

About 1 month ago my car started dragging going up hills. The RPMs were high but the car wouldn't accelerate. On flat surfaces it would not accelerate faster than 40 mph and smoke was coming out of the exhaust. It would not shift gears or accelerate. Firestone had my car for a week but said it could only be fixed by a Nissan dealership because it had to be flashed. I paid a little over $900 to the dealership for them to tell me they don't know why my car won't shift or accelerate correctly. I asked if it was the CVT and they said they didn't know. They put Blue Devil in my engine which helped stop smoke coming out of the engine but it still doesn't shift and RPMs stay high. My son had to take my car to work and when he got on the highway he tried to accelerate to avoid getting hit, and again, my car wouldn't shift but the RPMs stayed high.

Car power steering rack liking bad, car has 46k miles This car should be recalled, is got major issues with power steering rack, in which Nissan didn’t do it right do to parts shortage, this is dangerous for my kids this car can burn any second, if you telling me that car at 46 k has a major power steering leek I would never buy this car, we took our car into Nissan they do not want to fix this, they asking $2100 to fix for what Nissan did when they build a car, this has to be on recall list for all Nissan 2017, , local Nissan is ignoring this problem, we will sue , this is a dangerous problem to have on the car, it will catch a fire eventually, start resolving this to avoid law suits. Nissan is recalling more than 56,000 cars because of power-steering hoses that may leak fluid and potentially lead to fires. Nissan North America said the recall affects the 2013-2014 Murano vehicles. The problem stems from the power-steering hose clamp, which may not adequately secure the hose. That could allow the hose to detach and leak power-steering fluid, the company said. Power-steering fluid leaking onto a hot engine or exhaust pipes could cause a fire, Nissan said.

This car it was in the garage. I almost never use it only sometimes to go in the store and this cannot happen. The car who passed just 46,000. Steering Rack: Power steering rack and electronic power steering fluid - Power steering is very notchy. Upon inspection of vehicle found power steering rack leaking from the passenger side seal. Recommend replacing rack and bleeding power steering system. The steering wheel is attached to the steering rack by the steering shaft. When the steering wheel is turned, the steering rack interprets the directional input and pushes or pulls the front wheels in the desired direction. The steering rack is secured to the chassis.

We had an accident on January 4. We were rear ended and pushed it to the vehicle in front of us. The truck that hit us was going about 65 miles an hour. Our vehicle is totaled. No air bags deployed and my seat did not engage.

The seat heating function on my vehicle failed due to electrical components becoming so hot that they melted the control module connector. The issue has been reviewed and confirmed by a Nissan dealership's service department. The service manager stated that he and his team would not plug the control module connector back in without my express direction because they considered it a fire hazard and a safety risk. There was no warning of this failure; the component simply stopped working but remained a fire risk. The only way I learned of the control module melting was after having the dealer's service department diagnose why the feature was no longer working. From the dealer's diagnosis (in writing): "Driver's climate control seat control module connector melted. Recommend replacing driver's climate control seat control module and driver's front seat harness. Left driver's front climate control seat control module connector unplugged to prevent further issues with system." It is unknown when the component melted. The problem was diagnosed by a Nissan dealership's service department on 29 November 2023.

The contact owns a 2017 Nissan Murano. The contact stated that while the daughter was driving approximately 40 MPH, the glass sunroof suddenly shattered without impact. During the failure, glass shards entered the cabin of the vehicle and projected from the vehicle. No injuries were sustained. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.

Is the pearl white paint peeling off the car all over I cannot drive it in the rain. The paint falls off. I cannot wash it but paint peels off the car only has 42,000 miles on it. I bought it brand new it started in July I have went to several dealerships and Consumer affairs, and no one seems to help me. It is all over the Internet. This is not due to any warranty. This is a product before it was built. The paint is no good the car is worthless the way it looks I’ve taken very good care of this car. It’s been stored in a garage. I’m the one drives it. There’s nothing else wrong with the car except the paint is coming off when I go down the highway.

The contact owns a 2017 Nissan Murano. The contact stated that while driving at 30 MPH, while the brake pedal was depressed, it floored, and the vehicle failed to stop. Additionally, another vehicle hit the contact's vehicle on the driver's side; however, the air bags failed to deploy. The contact and her son were injured and received medical attention. A police report was not filed. The vehicle was towed to a repair center. The contact related the failure to NHTSA Campaign Number 19V807000 (Service Brakes, Hydraulics). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,738.

Front Rotors and Brake Pads and Rear Rotors, Calipers replaced at 79,342 miles. Third brake job performed on vehicle. Original owner and brakes still are grinding when driven.

Car is a Safety Hazard from October 2022 to current. I have had this car at the Beau Townsend Nissan Dealership Service Center, Vandalia, OH multiple times, about the safety issue of the car slowing down with floor acceleration then shutting off on 4 lane highways just barely escaping severe accidents. Each time dealership isn’t able to fix issue, had me spend $800 to fix what they thought it was, reset codes which has not fixed the safety issue. Latest issue occurred 4/27/23 traveling on 3 lane highway in middle lane 3 hours from my home at 70 MPH speed limit. Car abruptly started slowing down without cause, and almost created a bad accident. Luckily, I was able to get the car to the right narrow shoulder strip before it shut off, police came to assist with keeping me safe in my vehicle until I could have the vehicle towed 3 hours back to Beau Townsend Nissan for more diagnostics. I opened a case with Nissan Consumer Affairs prior to this last safety incident and to date nothing has been done. I have multiple documentation with the dealership about my car being a safety risks to me (senior citizen) and others on the road. The only people to date that seem to understand the safety severity this involves are the Highway police and towing services who have provided me safety every time the car shuts down abruptly while traveling. I’m reaching out to you in hope that this concern can be addressed before you learn about me and possibly others in a fatality situation. Thank you in advance for any help you can provide in this matter. Yes, I’m available for inspection of the safety concern specific to my vehicle.

I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has been well maintained and was serviced by Nissan exclusively. I had no warning lights on prior to the accident occurring.

The sunroof/moonroof drain tubes stop up and leak down the interior door frame and also into the floorboard of the car regularly. I have been in contact with Nissan Regional and they tell me its a maintenance problem. I read through the owners manual multiple times and nowhere does it mention sunroof drain tubes or anything related to sunroof drains. It does not mention it in the maintenance portion of the book or anywhere else. The issue with it leaking into the car is mold. This is a design flaw by Nissan, and unless a Nissan dealership submits it to NissanUSA as a design flaw, nothing can be done. Obviously a dealership will not submit it because they can make $159 each time a customer comes in to have those lines unclogged. NEVER BUY A NISSAN WITH A SUNROOF!!!!!! Mine has leaked into my car four times since 2021. It has flooded and molded my entire interior.

The contact’s mother owns a 2017 Nissan Murano. The contact stated that on numerous occasions while driving at various speeds, the vehicle hesitated and stalled. No warning lights were illuminated. The contact stated that after a few hours, the vehicle was able to be restarted. The vehicle was taken to a dealer where the failure could not be duplicated; however, the contact was informed that the catalytic converter needed to be replaced. The vehicle was then taken to an independent mechanic where the catalytic converter was replaced; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

At 5 years 9 months, the transmission totally failed. The car would “buck “ and hesitate going from 1st to. 2nd

Rear differential broke and was replaced along with the CV axle shaft. Broken part is at repair shop. unknown if it is still available for inspection. Problem occurred suddenly while driving on the interstate. The high speeds could have caused an accident. Problem was confirmed by an independent service center Woody's Auto Repair Service Ankeny IA. Vehicle and component have not been inspected by the manufacturer, police, insurance representative or others. There were no warning lamps, messages or prior symptoms of the problem prior to failure. First appeared in Dec 2022. Car was at repair shop ~21/2 weeks while being assessed, locating parts, and being fixed.

The contact owns a 2017 Nissan Murano. The contact stated she and her son were getting sick due to " silent fumes" entering the vents of the vehicle. The contact stated no warning light was illuminated. The contact sought medication attention for headaches, high blood pressure, and dizziness. The contact took the vehicle to the local dealer, where a failure was not determined. The dealer replaced the air cabin filter and the engine filter but she continued to experience the same symptoms. The manufacturer had not been informed of the failure. The failure mileage was approximately 103,000.

Unknown

Sunroof shattered while driving today, I read that many Nissan Muranos have had the same problems. The sunroof looks like it shattered from the inside out.

I bought the car used from a used dealership on February 28. On May 12th, I brought it to the shop for a few things but mainly due to the battery being corroded along with a battery light that comes and goes, but also for there being a slight skip in the transmission. The car would buckle when shifting from 1st to 2nd gear. The shop called me back on May 23rd and said the car was ready and they found nothing wrong with the transmission. They claimed they found no codes or could not recreate the issue. I brought the car back a week or two later due to the battery light still flashing randomly. While taking the car for a test drive with the mechanic, it buckled pretty hard and I told the mechanic that’s what I had been talking about and he just brushed it off. On July 23, while driving home, my car bucked REALLY hard 5 times and then stopped accelerating past 20 miles per hour. On august 11th, I tried taking it for a test drive and it drove completely fine, like nothing had ever happened. While heading back to my house, I lost all gears and the car stopped accelerating while I was going up a hill. My rpm’s went way up but my car started to roll backwards down the hill. My grandmother happened to be behind me and she ended up pushing into my bumper and pushing me up the hill due to there being no pull of section and the speed limit being 50 mph. There were no lights on my dash indicating there was a problem. If my grandmother wasn’t there, it could have been much worse. I talked to someone at a local Nissan dealership and he claimed that my transmission is going and that even though my car is doing the same thing as a lot of the recalls and cars they offered extended warranties on, that mine didn’t qualify for one.

The contact owns a 2017 Nissan Murano. The contact stated that the front passenger’s side seat belt had remained locked in the reclined position with the seat belt message displayed on the instrument panel. The vehicle was not diagnosed by the dealer nor an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 73,319.

CVT Transmission stops accelerating at some point after driving. RPMs don’t increase and vehicle struggles to maintain speed. Speed only increases or decreases due to incline or decline of the road. It’s dangerous as it mostly occurs on freeways/highways. Problem has been happening for 2+ years. Dealer cannot confirm as no check engine light code is created and problem ceases to exist only after engine is turned off. Vehicle is available to be inspected.

AT RANDOM TIMES WHILE DRIVING THE FORWARD COLLISION WARNING SYSTEM AND CRUISE CONTROL WILL STOP WORKING. ON AVERAGE IT HAPPENS ABOUT EVERY 20 TO 25 MILES AND REMAINS OFF FOR 2 TO 3 MINUTES. IT DOES NOT OCCUR AT REGULAR INTERVALS THOUGH, THIS IS JUST THE AVERAGE. IT WAS VERY DIFFICULT TO GET NISSAN TO REPLACE THE SENSOR WHILE THE CAR WAS UNDER WARRANTY. THEY DID NOT WANT TO AND FINALLY WHEN THEY AGREED THEY SAID THE PART WAS ON BACK ORDER DUE TO HIGH DEMAND SO I'M NOT THE ONLY CUSTOMER WHO HAS COMPLAINED ABOUT THIS. THE SENSOR STILL DOES NOT WORK PROPERLY AND HAVING THE FORWARD COLLISION WARNING/AUTOMATIC BRAKING NOT RELIABLE IS A SAFETY ISSUE. HAVING THE CRUISE CONTROL NOT WORK IS JUST AN ANNOYANCE. AT NISSAN'S SUGGESTIONS, I'VE CLEANED THE SENSOR MANY TIMES AND I'VE ENSURED THAT NOTHING IS BLOCKING THE SENSOR. IT IS SIMPLY A FAULTY, UNRELIABLE PART AND I BELIEVE THERE SHOULD BE A NATIONAL RECALL. THIS HAS BEEN HAPPENING FOR OVER 2 YEARS NOW. IT TOOK MANY MONTHS OF COMPLAINING AND SENDING THEM PICTURES OF IT NOT WORKING BEFORE THEY REPLACED THE SENSOR THE FIRST TIME. THAT FIXED THE ISSUE FOR A FEW MONTHS BUT NOW THE SECOND SENSOR ON THE CAR HAS BEEN MALFUNCTIONING FOR OVER A YEAR. I'M ATTACHING A COUPLE OF PICTURES FOR EXAMPLE. THIS ISSUE HAS HAPPENED OVER A 100 TIMES TO ME THOUGH.

The contact owns a 2017 Nissan Murano. The contact stated that while his wife was driving approximately 70-75 MPH, the rear seat warmer overheated and burned the seat and the blanket on the seat. The contact called the dealer who stated that the seat needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND THE CONTACT ROLLED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE LOCAL DEALER NISSAN OF LAS CRUCES (1801 S. MAIN ST, LAS CRUCES, NM 88005, (575) 523-5571) WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TERMINALS AND ALTERNATOR TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

ON 02/09/2021 APPROXIMATELY 8PM, ARRIVED TO MY DESTINATION, TURNED CAR OFF, WENT INSIDE. APPROXIMATELY 1.5 HOURS LATER (9:30PM) WENT BACK TO MY CAR TO BRING MY SUITCASE AND PILLOW IN. WHEN I REMOVED MY PILLOW FROM THE BACK PASSENGER SIDE SEAT, NOTICED THE BIG SCORCHED AREA AND THE SEAMS WERE BRIGHT RED, THE SEAT WAS BURNING HOT TO TOUCH. BURNING SMELL WAS NOTED, AND THE SEAT SWITCH WAS STILL ON THOUGH THE CAR WAS OFF OVER A HOUR. THE OTHER SEATS WERE NORMAL ( COOL ) TO TOUCH. I IMMEDIATELY DISCONNECTED THE BATTERY CABLES AND STAYED BY THE CAR MAKING SURE THE SEAT AREA COOLED TO NORMAL. NOTE.....MY PILLOW WAS SCORCHED TOO. THE CAR IS A 2017 NISSAN MURANO, BOUGHT IT NEW.

I TOOK MY CAR IN FOR SERVICE, INCLUDING TIRE ROTATION. WHEN I GOT HOME, I NOTICED THAT 2 LUG NUTS LOOKED LIKE THEY WERE MISSING. I HAVE HAD MANY ISSUES WITH DEALERSHIP BEFORE AND GOING BACK AT THE TIME TO GET FIXED WAS INCONVENIENT, I DID NOT KNOW THE POSSIBLE CONSEQUENCES OF ISSUES. I TOOK CAR BACK IN TODAY FOR SERVICE AND THE SERVICE ADVISOR TOLD ME I HAD 2 BROKEN WHEEL STUDS, THIS COULD HAVE CAUSED MY TIRE TO FALL OFF. IN THE REPAIR PAPERWORK, THEY ONLY WROTE THEY REPLACED LUG NUTS. THE ISSUE IS WHETHER MISSING LUG NUTS OR BROKEN WHEEL STUDS, THEY SHOULD HAVE NEVER LET ME DRIVE OFF THAT LOT WITH A TIRE ISSUE THAT COULD HAVE CAUSED A MAJOR ACCIDENT AND CAUSED MY LIFE.

WHEN DRIVING ON THE HIGHWAY WITH THE CRUISE CONTROL ON, THE ICC SYSTEM WILL BEEP, FLASH A WARNING MESSAGE AND TURN THE CRUISE CONTROL OFF AUTOMATICALLY. THE WARNING MESSAGE SAYS, "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' THEN, THE CRUISE CONTROL AND FRONT RADAR ARE NO LONGER AVAILABLE TO USE UNTIL THE SYSTEM RE-SETS ITSELF OR THE CAR IS TURNED OFF. IT HAPPENED MULTIPLE TIMES IN ONE TRIP.

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO YOUNGBLOOD AUTO GROUP DEALER (3505 S CAMPBELL AVE, SPRINGFIELD, MO 65807) AND WAS REJECTED TO BE SERVICED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A CASE NUMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMED PART NOT AVAILABLE.

REAR DOOR HATCH INOPERATIVE

A FRIEND BROUGHT THIS TO MY ATTENTION JULY 2, 2020. VEHICLE'S CATCHING FIRE, GOING UP IN FLAMES, TERRIFIED TO DRIVE MY CAR. I SENT THIS MESSAGE TO NISSAN VIA EMAIL, ALL SOCIAL MEDIA AND DIRECT MESSAGING AND WAS TOLD SOMEONE WOULD CONTACT ME BUT I HAVE NOT HEARD FROM ANYONE. I WAS GIVEN A CASE NUMBER I HAVE SINCE MOVE MY CAR PARKED IN FRONT OF THE HOUSE PHONE ON THE STREET BECAUSE WE DO HAVE OXYGEN IN THE HOUSE FOR MY MOTHER WHOSE ON HOSPICE AND I'M ON DISABILITY. SEE ATTACHMENT IMAGE OF RESPONSE FROM NISSANUSA VIA MESSENGER ON FACEBOOK. I HAVEN'T RECEIVED ANYTHING REGARDING THIS RECALL AND MY CAR IS PARKED IN THE GARAGE.VIN [XXX] THIS IS TERRIFYING, MY DAUGHTER'S ROOM IS ON THAT SIDE OF THE HOUSE AND I HAVE AN 86 YR MOTHER WITH DEMENTIA AND MY OWN MEDICAL ISSUES. I CHOSE THIS CAR FOR THE LEG ROOM AND TO TRANSPORT MY MOM. IT WAS PURCHASED FROM CENTRAL AUTOHAUS, RICHARDSON, TEXAS. PLEASE CLICK ON THE LINK AND READ IT. HTTPS://WWW.CLICK2HOUSTON.COM/CONSUMER/2020/07/02/NEARLY-400000-VEHICLES-ON-THE-ROAD-COULD-CATCH-FIRE-AND-THERE-IS-NO-FIX-FOR-THE-PROBLEM/ WATCH "NISSAN MURANO OWNERS SAYS MANUFACTURER HAS BEEN UNHELPFUL AFTER VEHICLES CATCH FIRE" ON YOUTUBE HTTPS://YOUTU.BE/SOAGQPC5M_E INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE GLASS MOON ROOF EXPLODED WITHOUT IMPACT. THE MOON ROOF WAS CLOSED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED OR DIAGNOSED. THE VEHICLE WAS TAKEN TO THE LOCAL GLASS REPAIR FACILITY TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 26,000.

THE FORWARD EMERGENCY BRAKING SYSTEM LIGHT WILL RANDOMLY COME ON BOTH WHEN THE CRUISE CONTROL IS ON OR NOT IN USE. IF THE CRUISE IS ON, THE CAR WILL AUTOMATICALLY SLOW. THE FEB LIGHT THEN DISABLES THE CRUISE CONTROL. VEHICLE IS IN MOTION AT ANY SPEED. *TR

I PURCHASED THIS USED VEHICLE ON 4/4/20 AND DURING A TEST DRIVE THE UNAVAILABLE FRONT RADAR OBSTRUCTION CAME ON AND THEY STATED IT WAS BECAUSE WE WERE CLOSE TO OTHER CARS. THE SENSOR KEPT GOING OFF WITH NOTHING AROUND WHILE DRIVING SO TOOK IT TO LOCAL NISSIAN DEALER AND THEY DIAGNOSED IT AS A BAD SENSOR WHICH IS ABOUT $1400 TO REPAIR. ASKED NISSIAN TO PAY AS A GOODWILL GESTURE AND THEY DENIED IT. I PURCHASED AN EXTENDED WARRANTY WHICH WILL NOT COVER IT. AS EXPLAINED TO THE SELLING DEALERSHIP AND NISSIAN CORPORATE THIS IS A SAFETY HAZARD AND I SHOULD NOT BE HELD RESPONSIBLE FOR REPAIRING THE SENSOR. WHENEVER THE CAR IS IN MOTION THE SENSOR GOES OFF..ABOUT 8-10 DURING A 12 MILE TRIP. I NEED HELP WITH THIS SENSOR. THE SELLING DEALERSHIP KNEW THIS WAS FAULTY AND SO DOES NISSIAN AND NO ONE WILL HELP. THIS IS PLACING MY LIFE AND OTHER DRIVERS AT RISK. PLEASE HELP....

KEEP GETTING A MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION." WHEN NOTHING IS BLOCKING IT.

THE FORWARD EMERGENCY BRAKING IS GETTING FALSE TRIGGERS AND DISABLES ITSELF AFTER SUCH INCIDENT. MANY TIMES TRIGGERS WITHOUT ANYTHING IN FRONT OF VEHICLE. HAS ALSO APPLIED BRAKES ON ONE OCCASION WHEN THERE WAS NO VEHICLE OR PEDESTRIAN IN FRONT OF VEHICLE. THE FEB SENSOR WAS UPDATED IN 2019 WITH A NEW PART THAT DOES NOT SEND FALSE TRIGGERS. THIS IS A COMMON PROBLEM WITH MURANOS FROM 2015-2018. THIS SAFETY FEATURE IS ONE OF THE REASONS WE BOUGHT THIS CAR AND NOW THAT FEATURE IS NOT RELIABLE. I THINK NISSAN SHOULD SUPPLY UPDATED PART AND LET CUSTOMER PAY LABOR TO HAVE THIS SAFETY FEATURE BE MORE RELIABLE.

FRONT RADAR SYSTEM SUDDENLY TURNS OFF WHEN IN MOTION, BE IT ON A HIGHWAY OR STREET. FRONT RADAR/SAFETY/FRONT EMERGENCY BREAKING SYSTEM/CRUISE CONTROL DISENGAGES OR SHUTS OFF EVERYDAY/ IN MOTION AND DURING FF; 1. ON HIGHWAY AND ON CRUISE CONTROL ON A RANDOM AND FREQUENT BASIS WHICH ALSO DISENGAGES THE BREAKING ASSIST/FORWARD COLLISION BREAKING ASSIST 2. DURING SHARP TURNS 3. ON A HIGHWAY WHEN ANOTHER VEHICLE OVERTAKES OR VISE VERSA 4. INADVERTENTLY SHUTS OFF FROM TIME TO TIME. MADE COMPLAINS ALREADY DURING THE 1ST AND 2ND ROUTINE MAINTENANCE. 'DURING THE TIME OF 1ST VISIT/MAINTENANCE, CUSTOMER REP SAID THERE SYSTEM WAS DOWN AND I SHOULD GET BACK TO THEM. '2ND VISIT/MAINTENANCE, CUSTOMER REP SAID, THEY HAVE OTHER CUSTOMERS WITH SAME PROBLEM AND REPLACING THE SENSOR UNIT DOES NOT SOLVE IT, AND THEY ARE CURRENTLY LOOKING FOR A RESOLUTION, AND WILL KEEP IN TOUCH ONCE THEY HAVE THE SOLUTION. '3RD VISIT, THEY DID SOME TESTS AND CONFIRMED MY COMPLAINS, HOWEVER, CUSTOMER REP SAID THEY HAVE NO RECORDS OF MY COMPLAINS AND THE REASON WHY MY FRONT RADAR SENSOR IS NOT WORKING IS DUE TO THE INCURRED DAMAGES ON MY FRONT BUMPER ( FROM ON STREET PARKING). AND CUSTOMER REP SAID I HAVE TO PAY FOR THE REPAIR/REPLACEMENT OF THE SENSOR FOR $1400. SEEN A LOT OF SAME COMPLAINS ON FORUM WITH THE SAME DILEMMA.

ON NUMEROUS OCCASIONS, THE STEERING HAS COMPLETELY FAILED TO WORK FOR APPROXIMATELY A 5 TO 10 SECOND INTERVAL WHILE DRIVING THE VEHICLE. THERE IS NO CONSISTENCY TO WHEN THE ISSUE OCCURS IN REGARDS TO SPEED OR STRAIGHT DRIVING VERSUS DURING A TURN. NISSAN HAS CHECKED THE CAR OVER AND FOUND NO ISSUE. THEY TOOK SOME CORRECTIVE/PREVENTATIVE MEASURES TO CLEAN UP ELECTRICAL CONTACTS IN CASE THAT WAS THE CAUSE, BUT THE ISSUE HAS SINCE RECURRED

ON JANUARY 22, 2020 AROUND 5:30 AM I DISCOVERED THAT MY BACKUP CAMERA WAS NOT FUNCTIONING. I TURNED MY CAR OFF AND ON AT LEAST THREE TIMES TO TRY AND GET IT TO WORK BUT THAT DID NOT RESOLVE THE ISSUE. THE BACKUP CAMERA IS SHOWING THE RED, GREEN AND YELLOW GUIDE LINES BUT THE SCREEN IS BLACK. IT IS NOT RETURNING ANY IMAGES FROM BEHIND THE VEHICLE. THE VEHICLE WAS AT HOME IN A PARKING SPOT WHEN THIS OCCURRED. ONE WEEK LATER TO TODAY, JANUARY 28,2020, THE BACKUP CAMERA IS STILL NOT FUNCTIONING PROPERLY. IT DID WORK FOR A FEW DAYS ON ITS OWN WITHOUT BEING REPAIRED AFTER JANUARY 22,2020 AND THEN STOPPED WORKING AGAIN. IT SEEM TO BE WORKING OFF AND ON AND I DO NOT KNOW WHAT IS CAUSING IT. WHEN I CONTACTED NISSAN, MY VEHICLE MILLAGE WAS AT 36,099. NISSAN OF CORAL SPRINGS FLORIDA STATED THAT THE WARRANTY EXPIRED AT 36,000 AND WILL NOT HONOR MY VEHICLE. I AM A MOTHER OF TWO YOUNG CHILDREN AND DO NOT FEEL COMFORTABLE REVERSING IN MY NISSAN BECAUSE LOOKING THROUGH THE BACK OR REAR GLASS OF THE NISSAN MURANO IS VERY DIFFICULT DUE TO ITS DESIGN.

MURANO IS TWO YEARS OLD AND THE DEALER ADVISED THAT THE GASKET IN THE OIL PAN AND THE ENGINE GASKET ARE LEAKING AND NEED TO BE REPLACED. WHY ARE BOTH GASKETS GOING ON A 2YEAR SUV?