2013 Ram 2500 Complaint Log

DOOR LOCKS SOMETIMES LOCK WHEN THE LOCKED BUTTON IS PRESSED. DOES NOT MATTER IF IT'S THE LOCK BUTTON ON THE TRUCK, THE AUTO LOCK ONCE YOU GO ABOVE 10MPH, OR THE LOCK BUTTON ON THE REMOTE. SINCE THE DOORS DO NOT LOCK, KIDS MAY BE ABLE TO EXIT THE VEHICLE AT SPEED AND GET HURT!

TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE, ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DURING NORMAL DRIVING WHEN TURNING OR CHANGING LANES AND TRYING TO ACCELERATE RAPIDLY TO MERGE INTO MOVING TRAFFIC, THE TRUCK WILL STOP RESPONDING VIA ACCELERATOR COMPLETELY. THE TRACTION CONTROL IS ON, BUT NOT ACTIVE DURING THIS EFFECT. BASICALLY ANYTIME I ACCELERATE RAPIDLY FROM A STOP THE TRUCK DOES NOT RESPOND AND LEAVES ME DEAD IN THE WATER. *TR

TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (FUEL/PROPULSION SYSTEM), HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE ELECTRONICALLY CONTROLLED THROTTLE PEDAL HAS A SEVERE DELAY WHEN HAVING TO SUDDENLY LET OFF AT SPEED THEN THE NEED TO RE-APPLY THROTTLE IN AN EMERGENCY SITUATION. THERE IS A DELAY IN UPWARDS OF 1 TO 2 SECONDS BEFORE THE TRUCK RESPONDS TO THROTTLE INPUT. THIS HAPPENS ON A REGULAR BASIS AND CAN BE VERY DANGEROUS WHEN PULLING INTO TRAFFIC OR MERGING ONTO A FREEWAY. I'VE BEEN CLOSE TO ACCIDENTS ON MULTIPLE OCCASIONS DUE TO THE LACK OF THROTTLE RESPONSE CAUSED BY THIS. *TR

WHEN I'M ACCELERATING AND HAVE TO GET OFF THE THROTTLE AND BACK ON QUICKLY THERE'S A SERIOUS PAUSE, I ALMOST GOT REAR ENDED BECAUSE I HAD NO THROTTLE RESPONSE FOR A FEW SECONDS. THIS HAPPENED TO ME SEVERAL TIMES SINCE MAY, IT IS VERY BAD WHEN PULLING MY RV. PLEASE ASK CHRYSLER TO LOOK INTO IT. THANKS *TR

WHEN DRIVING ON ROAD THERE IS SOMETHING KNOCKING IN THE STEERING WHEEL. LIKE SOMETHING IS LOOSE.

LEFT HOUSE DRIVING EAST ON 8200S WHEN APPROX 5200 W I LOST STEERING AND VEERED TO THE RIGHT, HITTING A STREET LIGHT AND SKIDDING ALONG A CONCRETE FENCE. I STOPPED, EXITED VEHICLE AND TWO MEN THAT WITNESSED COME UP AND SAID YOUR STEERING ARM BROKE, AT THE TIME I WAS IN SHOCK AND ATTRIBUTED THEM SAYING ARM BEING BROKE WAS RESULT OF ACCIDENT BUT THAT WOULD EXPLAIN WHY LOST CONTROL OF VEHICLE, I ASSUME THEY ALSO CALLED POLICE AS I NEVER MADE THE CALL AND OFFICER SHOWED UP ON SCENE. THE NEXT DAY I MET WITH AUTO BODY SHOP AND THEY WAS AS IN SHOCK AS I AS HE LOOKED UNDER VEHICLE AND POINTED OUT THE BROKEN PART AND SAID THIS IS WHAT CAUSED YOU TO LOOSE STEERING. I AM THANKFUL WAS NOT ON FREEWAY DRIVING FASTER SPEED AND THAT I DIDN'T HAVE MY SMALL CHILD WITH ME, THANK GOD NO ONE WAS INJURED. *TR

BLUE TOOTH PHONE SYSTEM FAILED. RADIO WAS REPLACED. SIRIUS RADIO SIGNAL DROPS OUT, SHOWS :ACQUIRING SIGNAL:. WILL PLAY THEN DO IT AGAIN. DEALER, BRYANT CHRYSLER IS TRYING TO CONTACT CHRYSLER FOR A FIX. CHRYSLER ISN'T RESPONDING. *TR

THE HEADLIGHTS HAVE WATER IN THEM. THE SEAL IS BAD.

WHILE DRIVING THE TRUCK THE MAIN DISPLAY SHUTS DOWN, ALL THE WARNING LIGHTS START FLICKERING, ENGINE STARTS TO SHUT DOWN, IF YOU TURN OF TRUCK COMPUTER WILL NOT LET IT START, STRANDED HAS DON'T THIS 5 TIMES NOW AND DEALER DOESN'T KNOW HOW TO FIX PROBLEM. VERY DANGEROUS I WAS HAULING BY 5-WHEEL FROM TRIP COULD HAVE BEEN AN MAJOR ACCIDENT, NO LIGHTS AT NIGHT SUDDENLY, NO CONTROL. *TR

I JUST PURCHASED THIS TRUCK LESS THAN 1 WEEK AGO; BRAND NEW. I WAS SLOWLY APPROACHING AN INTERSECTION (STOP SIGN) WITH VEHICLES IN FRONT OF ME; WAITING TO TURN. THE TRUCK SUDDENLY STARTED SURGING/LURCHING FORWARD FOR A PERIOD OF 5-10 SECONDS; NEARLY HITTING THE VEHICLE IN FRONT OF ME. I PLACED THE TRUCK INTO NEUTRAL AND APPLIED THE BRAKES SO AS NOT TO HIT ANOTHER CAR AND PREVENT AND ACCIDENT. THE "ELECTRONIC THROTTLE CONTROL" MESSAGE CAME UP ON MY DASH DURING THIS TIME PERIOD, BUT SOON (30 SECONDS) WENT AWAY. I AM CONCERNED THIS WILL HAPPEN AGAIN CAUSING AN ACCIDENT AND PLACE MYSELF AND OTHERS IN DANGER. I WILL BE VISITING A DEALERSHIP TO GET IT EVALUATED. AFTER AN INTERNET SEARCH, IT APPEARS THIS IS A FAIRLY COMMON PROBLEM; CHRYSLER NEEDS TO FIX THIS PROBLEM. *TR

P65 RECALL ON THIS VEHICLE - THE NOTICE INDICATES THAT PARTS ARE NOT AVAILABLE, BUT POTENTIAL ADVERSE AFFECTS INCLUDE FIRE. WE HAVE NOT BEEN DRIVING IT AS A RESULT, AND CHRYSLER IS UNABLE TO GIVE US A DATE FOR WHEN PARTS WILL BE AVAILABLE. WHILE THEY DID SAY THAT NO ADVERSE EVENTS OF ANY KIND HAVE OCCURRED THIS OBVIOUSLY DOES NOT SATISFY MY FAMILY. *TR

WHILE DRIVING I NEEDED TO MERGE INTO ON COMING TRAFFIC. AS I ACCELERATED I SUDDENLY NEEDED TO LET OFF HE THROTTLE DUE TO CONDITIONS. WHEN THE THROTTLE WAS REAPPLIED I HAD A COMPLETELY DEAD GAS PEDAL THAT WAS NOT RESPONSIVE. THE TRUCK REMAINED UNRESPONSIVE FOR A SOLID 2-3 SECONDS, THEN IT SLOWLY STARTED TO ACCELERATE AGAIN. THE TRUCK NEVER QUIT RUNNING AND NO DASH LIGHTS INDICATED A PROBLEM DURING THIS INCIDENT. OVER THE LAST YEAR OF DRIVING THE TRUCK IT HAS DONE IT NUMEROUS TIMES AND PUT ME AND MY FAMILY IN DANGER. I AM ALSO ABLE TO REPLICATE THIS PROBLEM TIME & TIME AGAIN. I HAVE BEEN TOLD BY THE DEALER SHIP THAT ITS THE NATURE OF THE BEAST. THIS SEEMS TO BE A HUGE PROBLEM AND IS ALL OVER VARIOUS RAM FORUMS. *TR

1)TRUCK PULLS TO THE RIGHT SINCE DAY OF PURCHASE. HAVE HAD TRUCK TO MULTIPLE ALIGNMENT SPECIALISTS INCLUDING DEALERSHIPS AND FINDINGS ARE THAT THE FRONT LEFT CASTER IS OUT OF CHRYSLERS SPECS. AND IS NONADJUSTABLE DUE TO SOLID FRONT AXLE(4X4) I HAVE BEEN PULLED OVER TWICE FOR SWERVING BY LAW ENFORCEMENT. GIVEN A 3 SECOND COUNT AND THE TRUCK WILL BE IN THE NEXT RT LANE ON A ROAD WITH LITTLE OR NO CROWN.. I FEEL I AM GOING TO HIT AN CYCLIST OR PEDESTRIAN ON THE SIDE OF THE ROAD. 2) THE EXHAUST BRAKE WILL ENGAGE WHEN NOT ACTIVATED BY CONTROL BUTTON INTERMITTENTLY. I CAN ACCELERATE TO 65MPH AND AS SOON AS I LET OFF ACCELERATOR EXHAUST BRAKE WILL FULLY ENGAGE AND IF IN WET, SNOW OR ICY CONDITIONS WILL CAUSE TRUCK TO LOSE CONTROL ESPECIALLY IF TOWING A TRAILER. (JACK KNIFE) PER OWNERS MANUAL! I HAVE PROVEN THIS TO DODGE AND HAVE VIDEO PROOF ALSO. I HAVE HAD MULTIPLE ATTEMPTS BY DODGE TO REPAIR. WITH NO SUCCESS. 3) SAFETY RECALL P65 DIESEL HEATER OVERHEATING CAUSING AN ENGINE FIRE WAS ISSUED AT LEAST 5 MONTHS AGO WITH NO PERMANENT FIX AT THIS CURRENT DATE. I WONT EVEN DRIVE THIS TRUCK ANYMORE DUE TO ALL THE SAFETY ISSUES. I PURCHASED THIS TRUCK TO TOW AN TRAVEL TRAILER WITH MY FAMILY BUT DO NOT WANT TO PUT THEIR LIVES IN JEOPARDY. *TR

TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND FUEL FUMES EMITTED INTO THE CABIN. THE FUMES WERE EXTREMELY STRONG WHILE IDLING AND IN COLD CLIMATES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/02/15*LJ UPDATED 9/6/2017*CN

WHEN DRIVING AT ALL SPEEDS THE TRUCK WONDERS ALL OVER THE ROAD AS IF THE DRIVER WERE DRUNK. THE STEERING ASSY. HAS SO MUCH PLAY IN THE STEERING WHEEL THE DRIVER IS CONSTANTLY HAVING TO MOVE THE STEERING WHEEL BACK AND FORTH TO STAY IN THE CENTER OF THE LANE. THE REAL PROBLEM IS WHEN YOU ARE TOWING A TRAILER BY HITCH OR 5TH WHEEL, THE ADDED NORMAL SWAY OF THE TRAILER MULTIPLY'S THE UNSAFE FEEL AT THE STEERING WHEEL AND ON THE ROAD AS THE DRIVER IS HAVING TO WORK THE WHEEL IN TO KEEP THE TRUCK IN ITS OWN LANE. DODGE HAS REPLACED THE STEERING GEAR BOX ONCE AND THAT TOOK OUT MOST OF THE SPLAY BUT THE NEW BOX STILL HAS PLAY AND MAKES THE TRUCK UNSAFE TO DRIVE WITH A TRAILER. *TR

FROM A STOP, THE VEHICLE WILL NOT ACCELERATE PROPERLY. WHEN DEPRESSING THE GAS PEDAL IT TAKES A FEW SECONDS FOR THE VEHICLE TO RESPOND. WHEN LETTING OFF THE GAS, THE THROTTLE DOES NOT RESPOND FOR ABOUT TWO SECONDS. THERE IS A SEVERE RESPONSE IN THE THROTTLE FROM WHEN DEPRESSING THE GAS PEDAL TO WHEN THE VEHICLE ACTUALLY STARTS TO MOVE. THIS HAS ALMOST CAUSED SEVERAL ACCIDENTS BECAUSE I AM TRYING TO SWITCH LANES OR ACCELERATE AND IT JUST SITS THERE FOR A FEW SECONDS. THIS IS GOING TO KILL PEOPLE ESPECIALLY ONES UNFAMILIAR WITH DRIVING THE VEHICLE. THIS NEEDS TO BE ADDRESSED IMMEDIATELY. THIS SAME PROBLEM EXISTS IN ALL RAM 2500 AND 3500 WITH THE TURBO DIESEL MOTOR FROM YEARS 2011-2016. AS I HAVE DRIVEN THE VEHICLE FOR THE PAST THREE YEARS IT HAS BECOME INCREASINGLY WORSE. THE DELAY IN THROTTLE RESPONSE HAS GOTTEN LONGER.

WELL THE FIRST TIME I GOT DIESEL IT LEAKED ALL OVER THE GROUND SO I TOOK IT TO THE DEALER. THE DEALER INFORMED ME IT IS DOING WHAT IT WAS DESIGNED TO DO. IT NEED FUEL SO I FILLED IT UP AGAIN AND DROVE WERE I NEEDED TO GO I LOOKED AND DIESEL WAS LEAKING ALL OVER THE REAR SPRING, BRAKES AND WHEEL SO I WENT BACK TO DEALER THEY GAVE ME A FUEL CAP AS THE 2013 DID NOT HAVE A FUEL CAP. THIS DOES NOT FIX THE PROBLEM AS WHEN YOU FILL UP WITH FUEL IT PUTS 2 TO 5 CUPS OF FUEL ON THE GROUND! TO ME THIS IS SEVERAL HAZARDOUS / CONTAMINATION/ DANGERS IT IS A SMOG COMPLIANCE TRUCK BUT I THINK FUEL LEAKING ON GROUND IS A BAD HAZARD LET ALONE FUEL ON BRAKES WHEN HOT IT COULD CATCH FIRE OR GET YOUR BRAKES NOT TO WORK. *JS

2013 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER DRAINS FLUID BACK INTO TRANSMISSION WHEN PARKED OVER NIGHT OR LONGER AT VARIOUS RATES, ENGINE STALLS, GEAR SHIFTER ISSUES. *SMD THE CONSUMER STATED THE MINIMUM DRAIN BACK WAS 1/2 QUART ABOVE FULL IN THE TRANSMISSION, WHICH CAUSED SOFT ENGAGEMENT OF THE GEAR SELECTED. HOWEVER, THE CONSUMER STATED THE WORST EXPERIENCE WAS WHEN THE TRUCK WAS FACING UP HILL ON A SLIGHT GRADE AND THE GEAR SELECTOR WAS IN DRIVE. WITH A LIGHT THROTTLE, THE VEHICLE ROLLED BACKWARDS AND THE BRAKES HAD TO BE APPLIED. THE CONSUMER ALSO STATED WHEN SLOWING DOWN TO ANY SPEED, EXCEPT IN FIRST GEAR WITH OR WITHOUT THE EXHAUST BRAKE ON, WHEN THE ENGINE RPM DROPPED TO 900-1000 RPM THE TRANSMISSION SHIFTED TO NEUTRAL AND NOT THE NEXT LOWER GEAR. AS A RESULT, THE VEHICLE FREE WHEELED ESPECIALLY PICKING UP SPEED GOING DOWN HILL. *JB UPDATED 12/13/2017 *LN UPDATED 7/12/18*JB *TR

CALIBRATION ISSUE WITH DEF ON DEF TANK. CURRENTLY DRIVE VEHICLE SINCE NEW WITH A PROGRAMMER BY MY SIDE DUE TO VEHICLE BEING A PIECE OF [XXX]. CORPORATE GREED!!!! 30 YEARS IN AUTOMOTIVE AND NOW GOING TO TOYOTA HA!! [XXX] NEED TO GET YOUR [XXX] TOGETHER. 53,000 DOLLAR TRUCK IS A PIECE OF [XXX] AND YOU DUMB [XXX] CANT EVEN TELL THE CUSTOMERS THAT YOU SCREWED UP AND HAVE A FIX. TO [XXX] WITH AMERICAN MADE IRON. AND ALL THE [XXX] THAT SAY THEY STAND BEHIND THEIR PRODUCT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 RAM 2500. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A "DEATH WOBBLE" WHILE DRIVING 55 MPH. ALSO, THE STEERING WHEEL SHOOK SO VIOLENTLY THAT THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE EVEN WHEN IT STRUCK A SMALL BUMP IN THE ROAD, WHICH CAUSED IT TO DRIVE INTO A DITCH ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, (281) 715-6927). THE DEALER STATED THAT THEY WERE AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH ANYONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 3,500.

VEHICLE EXHIBITS AN ACCELERATOR 'DEAD PEDAL' PROBLEM. WHEN PULLING OUT INTO TRAFFIC, OR SLOWING THEN ACCELERATING, IF ONE LIFTS THE THROTTLE THEN REAPPLIES THE THROTTLE QUICKLY, THE TRUCK DOES NOT RESPOND FOR SEVERAL SECONDS. IN HEAVY TRAFFIC, THIS CAN CREATE (AND HAS CREATED) A POTENTIALLY DANGEROUS SITUATION. THIS HAS BEEN AN ONGOING PROBLEM THAT THE DEALER HAS BEEN UNABLE TO RESOLVE. *TR

DEAD PEDAL FROM COMPLETE STOP, DEAD PEDAL OFF AND ON THE THROTTLE. SAFETY HAZARD!! *TR

ON THE CUMMINS DIESEL 6.7 ENGINE, WHEN TRYING TO CHANGE LANES AND ACCELERATE THE TRUCK HAS A HUGE HESITATION, OR LAG, IN ACCELERATION. IT IS VERY DANGEROUS TO GO FROM THE SLOWER RIGHT HAND LANES AND MOVE OVER TO THE LEFT LANES. AFTER THE HESITATION IT ACCELERATES FINE. *TR

THERE APPEARS TO BE TWO POSSIBLY RELATED ISSUES WITH REGARD TO THE POWERTRAIN. THE FIRST ISSUE IS SOME SORT OF BACKLASH IN THE DRIVE TRAIN WHEN ACCELERATING TO 30-35 MPH AND THEN LETTING OFF THE GAS. THE SYSTEM SEEMS TO SHIFT GEARS BEFORE THE TORQUE CONVERTER UNLOCKS. THE SECOND ISSUE IS THAT WHEN ACCELERATING FROM A STOP THERE IS A SIGNIFICANT LAG IN RESPONSE BETWEEN THE ENGINE AND THE PEDAL BOTH IN ACCELERATING AND DECELERATING. THIS CAN CAUSE AN ISSUE WHEN PULLING OUT INTO TRAFFIC. BOTH OF THESE RELATE TO THE BCM AND THE ELECTRONIC THROTTLE CONTROL. MULTIPLE VISITS TO THE DEALERSHIP HAVE NOT SOLVED THIS ISSUE. *TR

A FEW DAYS AFTER PURCHASING THE TRUCK I NOTICED ONE OF THE CEILING COURTESY / MAP LIGHTS WAS NOT WORKING AND THE NEXT TIME IT CAME ON IT WOULD BE ON AT HALF POWER. IT EITHER DOESN'T COME ON OR COMES ON AT HALF POWER. I VISITED THE DEALERSHIP SEVERAL TIMES FOR THEM TO TRY AND LOCATE A NEW MAP LIGHT. THE DEALER AFTER SEVERAL TRIPS TOLD ME THEY COULDN'T FIND THE NEEDED PARTS AND DIDN'T KNOW WHAT ELSE TO TELL ME. I HAVE CONTACTED RAM CUSTOMER SERVICE NUMEROUS TIMES AS WELL AS THE BBB OVER THE PAST 6 MONTHS CONCERNING THIS PROBLEM. RAM CUSTOMER SERVICE STATES THERE ARE NO PARTS AVAILABLE TO REPAIR MY 2013 2500 RAM TRUCK WHICH COST $60,000 AND THEY DON'T KNOW WHEN ANY PARTS WILL BECOME AVAILABLE. ONE OF MY CONCERNS IS THIS LIGHT MUST HAVE A ELECTRICAL SHORT OF SOME SORT EITHER IN WIRING OR THE LIGHT ITSELF THEREFORE MAY BE A FIRE HAZARD. RAM APPEARS TO CARE LESS. *JS