2010 Toyota Prius Complaint Log

My 2010 Prius has experienced the following error codes: C12341 and C1391, prompting the dealer to recommend replacing the brake booster assembly and master cylinder for $3938.89. This is a known issue with this vehicle and a Customer Support Program (CSP) was issued back in 2018, stating that if this vehicle displayed these codes, the repairs would be at no charge to the customer. Toyota extended this coverage to 10 years from date of first use or 150,000 miles (whichever came first). I never receied the notice. The details of the CSP are below. (I found on the internet.) "Toyota has received reports indicating various brake system related warning lamps illuminate due to internal malfunctions. The Brake Booster and Brake Booster Pump are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first). However, because we at Toyota care about each customer’s ownership experience, Toyota is now offering a voluntary Customer Support Program that applies to various brake system related warning lamps of covered vehicles as a result of internal malfunctions, regardless of whether the vehicle is out of warranty. The timing of any repair under this voluntary Customer Support Program is subject to parts availability. The Customer Support Program will be offered for all vehicles until November 30, 2019, regardless of mileage. In addition, the Customer Support Program will be available for 10 years from the date of first use, or 150,000 miles whichever occurs first." My vehicle has about 132,000 miles and just displayed theses codes. Since it is 16 years old, the CSP has expired. It being a known issue, and one related to such a safety concern, I emplore you to make this a formal recall rather than a mere suggestion of repair. Back in 2018, my vehicle was not displaying these codes so was ineligible for the repair. Upon further research I am finding hundreds of Prius owners with the same issue. Clearly this is a defect in manufacturing.

While driving my 2010 Toyota Prius, the brake warning lights suddenly illuminated and the brake pedal became soft and unresponsive. Stopping distance increased significantly, and the vehicle required much more pressure to slow down. This created an unsafe situation in traffic and could have easily resulted in a collision. A Toyota dealership diagnosed the issue as a failure of the brake booster and brake booster pump assembly (DTC C1391). This is the same failure Toyota previously acknowledged in Customer Support Program ZJB for 2010–2015 Prius models. My vehicle is experiencing the exact symptoms described in that program, but the support period has expired even though the mileage is well within normal expectations for a hybrid of this age. The sudden loss of braking assist is a serious safety hazard. There was no warning before the failure, and the vehicle became difficult to stop immediately. This appears to be part of a widespread pattern of brake booster failures on this generation of Prius, and the defect poses a risk of crash or injury. I am filing this complaint because this is a safety‑critical component that should not fail under normal use, and many other owners have reported the same issue. A review or investigation may be warranted given the frequency and severity of these failures.

In 2019 Toyota repaired my 2010 Prius(120,189 miles) braking system under the ZJB program. The brake cylinder assembly and brake booster pump assembly were replaced as they had a known defect that caused the braking system to fail. As of February 27, 2026 the replaced components are failing again. The auto has approximately 224,000 miles. So the replacement components failed in less miles and time then the original equipment failed which was determined to be faulty. Toyota has declined any assistance in the matter.

On November 25, 2025, at approximately 11:45 p.m., our 2010 Toyota Prius experienced a braking system malfunction during normal operation. The brake pedal required significantly increased effort and the vehicle exhibited reduced braking performance, indicating a loss of brake power assist. The vehicle required increased stopping distance, creating an immediate risk of a collision. At the time of the failure, multiple warning indicators illuminated simultaneously, including the brake system warning, ABS warning, check engine light, battery warning, steering warning, tire pressure warning, and vehicle stability control/slip indicator. There were no warning lamps or abnormal symptoms prior to the failure. The failure was determined to involve the brake booster pump assembly, a component responsible for maintaining hydraulic brake assist pressure. This component is known to experience internal accumulator housing degradation, which can allow nitrogen gas migration into the brake fluid and result in partial or complete loss of brake assist. The affected component remains available for inspection. Following the incident, an authorized Toyota dealership inspected the vehicle and reproduced and confirmed the condition. Service records indicate the brake booster pump assembly had previously been replaced under a Toyota safety recall. Despite this prior recall repair, the same component failed again after approximately 41,000 miles of service, demonstrating that the recall remedy was ineffective. As a result of this failure, the vehicle was rendered unsafe to operate. Despite dealer confirmation that the malfunction involved a previously recalled safety component, corrective repairs were declined, with warranty limitations cited rather than addressing the repeat safety-related failure.

It's a known quality defect covered under CSP ZKG. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. The Customer Support Program (CSP) provides coverage for involved vehicles with the original factory Blizzard Pearl or Super White paint. The covered condition may occur when sunlight over time degrades the adhesion between the factory-applied paint primer coat layer and the base metal electrodeposition layer causing the paint to peel from the metal body panel. If the condition is verified, the specific panel affected will be repainted. The problem is that I was not notified for my 2010 Prius II and found out today, November 19th, that the paint peeling issue was covered in a CSP. I contacted the Toyota of Richardson service department, Justin Houge, and he referred me to Toyota Headquarters in Plano, TX. I contacted Toyota Headquarters specialist, Amanda, and she informed me that the CSP expired on June 13, 2025 and to contact the dealership for remedy. Attached are photos of the blizzard pearl paint peeling on all four door panels and driver fender panel.

The contact owns 2010 Toyota Prius. The contact stated that while depressing the brake pedal, the ABS, brakes, and the vehicle stability control warning lights were illuminated. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster and accumulator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the recall had expired. The failure mileage was 172,000.

One day after arriving home from work, all the sudden my ABS light, BRAKE light and traction control light turned on, my brake pedal being harder to push, and my car making weird humming noises every 5 seconds. Upon taking my 2010 Prius to my trusted repair shop, it was revealed that my break actuator was faulty. I drive on roads that need this part to WORK! Especially in the height of construction going on PA. One of the roads that I take has been milled up and upon driving on that road I nearly swerved onto the side walk 3 times! My breaking has been harsh and with one incident that nearly didn't break in time at all! Doing research and looking into the active investigations on this part, it turns out I am one of possible thousands who are dealing with this issue that has all been tied back to the break actuator being faulty which is very expensive to even repair for something that is obviously a poor design.

The brake and pre collision system suddenly fail without warning.

The ABS, Brake, TSC lights have all appeared on the dash. When running the OBD codes, the error C1391 appears indicating a problem with the ABS pump. When under the dash with the vehicle running, one can hear the abs pump engaging every few seconds which is not normal. After resetting the code. The error quickly pops back up. This is a known problem with this model Prius that Toyota is aware of. Toyota has NOT put out a safety recall for this issue. They refuse to make the repair of a faulty designed abs module, which is obviously a safety concern. The vehicle currently has 128000 miles with no other issues.

Have multiple warning lamps that light up on and off and the brakes in my car get spongy making the braking unsafe. The lights that turn on are the steering/ traction , brake, and abs light. There are multiple complaints online on YouTube from similar issues ongoing and no recall made. My mechanic says it indicates a leak however there is no brake fluid missing and on YouTube there’s work arounds because people keep getting the same message, yet no recall has been made. This can affect steering and cause an accident. Please recall soon. Including YouTube link so you can see all the comments and issues from thousands that don’t know how to report but view to fix temporarily. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brakes have failed with a DTC C1391 indicating an accumulator leak. The brake booster pump constantly runs. When the DTC is triggered the brake feel becomes suddenly different as regen braking is lost. Appears to be a very common and expensive repair. Toyota has already had recalls and extended repair program for these parts but they are now expired and not covered.

Car keeps throwing a C1391 Abnormal Leak in Accumulator code. The ABS, traction control, and brake lights are all illuminated. Hissing sound from brake pedal. Spongy feel when braking and incredibly soft braking as well, very hazardous to driving and stopping. This is a known issue with the 2010-2015 Prius, and a quick internet search shows thousands of other Prius owners who also have this issue with their vehicles. It’s a safety hazard and can be potentially life threatening. Toyota is not doing anything to rectify this potentially fatal issue that impacts thousands of vehicles and vehicle owners and their families. Estimated cost of repair is upwards of $4,000 and simply not affordable to most consumers. Actions needs to be taken IMMEDIATELY by Toyota to recall these vehicles and fix them.

What component or system failed or malfunctioned, and is it available for inspection upon request? Brake Actuator failed requiring replacement of booster assembly with master cylinder and booster pump assembly How was your safety or the safety of others put at risk? This greatly impacted braking and stopping distance Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Toyota Dealership Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Toyota Dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. These lights appeared after the failure - Brake, ABS, Traction Control

brake booster that was a recall that toyota said expired in 2020 when i bought the vehicle and the toyotal dealer didnt inform me of the recall to fix it said everything was fine when it was not, i had a dc inverter sensor brake booster issues and now it ills off my 12volt battery every time i put one in lasts about 1 mth, upset dealer never told me this wjhen took in tel me any recalls or probelms, they said none, they lied to me. it kills off my 12volg agm batteries in the last 7 mths been having braking booster issues problems grrr,,, noise all the time when the car is off too, its killing off my hybrid system and my temathetics module is having issues too because of all this and evey battery i put in the car, i want the ntc gov to have toytota recall fix these problems with my car and not expire the recall they had in 2020 cause now i cant fix my car cause of it, i was lied to by the lavista toyota dealer that it has no probblems in 2020 of august when i bought it no recalls and this recall could have been fixed if they would have been honest. unexpire the recall on my brake booster and my dc inverter and sensors probelms killing off my new batteries all the time. call me right away or email me about this, its a urgent matter life or death situation with this car, since the brakes are failing and i have to drive it every day and toyota mfg or dealer wont fix cause says expired recalls cant fix it.

The contact owns a 2010 Toyota Prius. The contact stated while driving at an undisclosed speed, the message "Hybrid Malfunction" was displayed, and the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart after detaching and reconnecting the rear battery. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

A few weeks ago, while waiting at a traffic light, the brake warning lights (ABS, Emergency brake, Traction control) lights on my 2013 Prius lit up and the brake pedal suddenly becomes much less responsive. I drove carefully back home, and researched online what the problem could be. To my surprise, this seems to be a known problem to Toyota, who had issued a campaign in the past to address this problem (ABS actuator, pump) and to replace the known faulty parts for free, but only for owners who were experiencing a failure at that time. Now the recall has expired, and owners like me who weren't having a problem at the time are stuck in a situation with cars that have a known, dangerous fault, while Toyota refuses to help with the problem anymore. The approximate cost for replace/repair is over $4000. All owners should have been included in the previous campaign, whether they were experiencing a failure or not, during that time period since Toyota knew that these parts are faulty.

Toyota issued a recall with a limited time for Prius brake booster/actuator failures. This issue is known to present brake failures and necessarily place drivers, passengers, and pedestrians at risk in the case of such brake failures. Toyota made no effort to proactively remedy this problem and further neglected customer safety by excluding Priuses with the same manufacturing issue from the recall, under its 10 year 150,000 mile requirement. Whether or not the Priuses have been driven 150,000 miles or 10 years the nature with which the malfunction presents represents a safety for any driver.

i have have 2 problems, both was recalls, but this one they say expired in 2021 when i bought the car and toyota dealer didnt tell me had recall so i could fix it before it expired. there is a class action lawsuit in the brake booster, master cyclinder actuator abs pump fialing loosing brakes making grrr noises leaking all brake fluid out continously dangerous to drive can cause bad accident wreck since i drive down the hwy alot and this is the only car i have to drive, i also have dc inverter module /sensor that is killing off 3 batteries now that i installed in 3 months, and toyota dealers wont fix unless it shows error but its a recall so since problen should fix this recall but wont pay for it to fix it even though it a recall right now that is not expired. im upset 3 dealers wont do it unless then charge me to do it. when toyotal mfg take it to any dealer and they will fix free but no one will do it. toyota mfg needs to make these dealers fix these 2 recalls on this car that can kill me and my passengers and anyone on the road that i could hit by not haivng controll brakes or the hybrid system shuttong completely down and could even kill a pedestrian with these 2 recalls that dealers wont fix but mfg said they need to everyone with these cars i see are having these same problems. need make the toyota mfg and dealers fix these free of charge before more people get killed injuried or cause more accidents ,

The contact owns a 2010 Toyota Prius. The contact stated while driving 45 MPH downhill on a mountain and depressing the accelerator pedal, the pedal travelled down to the floorboard, but the vehicle failed to accelerate as intended. The contact pulled over to the side of the road. The contact stated that upon turning off and restarting the vehicle several times, the vehicle responded as needed. The contact stated that the failure recurred after making a turn at 3-4 MPH downhill. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were notified of the failure. The failure mileage was 194,000.

The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA Campaign Number: 16V487000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I purchased a used 2010 Prius on May 1, 2025. On May 5, the car would not turn on. Thought it was the battery. Replaced the battery on May 6. On May 8, the battery was dead again. I jumped the car and tried driving it to the Toyota dealership to have it looked at. On the way a loud beeping sound started and the ABS light came on. I pulled over and noticed the brakes felt strange. After having it towed to Ourisman Toyota, the told me the brake booster was broken causing the battery to drain. The cost for repair is a little over $4,000. This almost half of what I paid for the vehicle.

Code diagnostic C1391 ABS system. I have replaced this in my previous 2009 Toyota Prius, it has been replaced in this 2010 Toyota Prius, and now needs to be replaced AGAIN in the 2010 Toyota Prius. It’s incredibly dangerous, no warning signs, spongy brakes all of the sudden that barely feel like they’re going to work. It puts not only myself in danger, but others especially when it just happens without warning and all of the lights come on as you are driving and the brakes become extremely wonky.

While driving on the freeway the Traction control light, ABS light, Brake System Light and Brake light all came on. Fortunately I haven't had any issues but when I took it to the a dealership I was told that the Brake booster and pump need to be replaced as the master cylinder was leaking into the brake fluid and given an estimate of $3500 for the repair. People online have said that after having this issue the brakes can go out at any time. I am unable to pay for the repairs at the moment so I have to drive with the knowledge of having my brakes going out at any time.

My brake booster master cylinder and pump assembly went out while driving on the freeway. My brakes became soft and unresponsive, though I was able to exit the freeway without incident. My ABS light, brake light, and traction control lights all came on. The lights have since remained on and my brakes continue to malfunction. My local repair show diagnoses the issue with the diagnostic trouble code: C1391 Back in 2018, before I owned the car, Toyota offered an "extended warranty" to have the parts replaced for free for 10 years or 150,000 miles, whichever came first. I'm past the year threshold but well short of the mileage one. I feel a recall should be made and the repair covered, as this is clearly a safety issue.

While driving through the mountains, the ABS, Brake, and Slippery (traction control) warning lights all suddenly illuminated on the dashboard. This happened without any noticeable trigger, and the warning lights remained on for the duration of the drive. I'm concerned about potential issues with the braking or stability systems and request a diagnostic check to ensure everything is functioning properly. Also I am aware that there was recall on Prius 2010 related to ABS system. My VIN was not included in that but seems like similar issue

My ABS system light is on. The Toyota mechanic has determined that it is due to Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid. As nitrogen is released into the brake fluid, the brake pedal may have reduced hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash. Toyota recalled model year 2010 Prius vehicles manufactured March 31, 2009, through October 9, 2009. I took my Prius to Toyota to fix this ABS recall problems but they are refusing to fix the problem for free. They are charging me $4000 to fix it.

We have a 2010 Toyota Prius. All the sudden we got errors/warnings on our dash about ABS and traction lights, and brake light, staying on all the time. Brakes extremely sluggish, and from doing research advised not to drive it. Toyota did a diagnostic test which came up as C1391, bad ABS booster pump and master cylinder. This is a huge safety issue, others have reported brakes completely going out on the highway, and also reporting Toyota is not paying for fixing the issue, and only "certain Priuses" meet their criteria to pay for repairs. There supposedly was a recall at some point but we NEVER received it. I have contacted Toyota America and waiting to hear back. It is going to be very expensive to repair, about $3500-$4500. Yes, it is a 2010, but from what I'm reading and hearing is a MAJOR safety issue and Toyota needs to be held responsible and honor/extend any and all recalls. Again, I'm waiting to hear back from them, but was advised by many other Prius owners to file a complaint with NHTSA.

- Brake system failure - Safety risk due to longer stopping distance - Problem was reproduced and confirmed by two repair shops - Components were inspected by repair shop - Several brake warning lights were ON on dashboard AFTER failure occurred. Toyota recalled 2010 Prius vehicles for Brake Booster and Brake Booster Pump assembly failures. Recall code D0H. Toyota claims that the replacement parts are fixed for the gasket leak issue. Toyota replaced these parts on my car in 2013 as part of the recall. The replaced parts labeling are verified to be the claimed fixed ones. But only about 62,000 miles after the D0H repairs (odometer at 81,400 miles) the parts failed again on March 20, 2015. I do not put many miles on my cars. Toyota has put a maximum repair date for this issue knowing failures keep re-occurring (No repairs supported after 2019). Toyota has not fixed this issue given the repeat failures. Repairs for this issue is extremely expensive at more than $4000 at independent shop (parts and labor)

I am writing to express my concern regarding an issue with the PCS System dash lights on my 2010 Toyota Prius. I recently became aware of problems related to the brake booster system, which I understand have been addressed through recalls or warranty extensions on certain models. I believe that the issue I am experiencing should be covered under warranty, and I kindly request your assistance in resolving this matter.

The color of my Prius 2010 starts with 070, blizzard white pearl. The body started peeling. I have visited Toyota dealer on 12/29/25 with this issue and got to know that this issue is well known but the service campaign was finished around June, 2025. I own this car from 2023, October and visiting Toyota dealers for services regularly, but never thought that this issue was a common issue by Toyota. Also, I have not heard anything from dealer. It is also true that the issue was not severe and even if it was, I was not attentive to that, apologize for my ignorance. However, it seems the issue is getting worse day by day. I did not receive any notice from Toyota about any campaign about this issue. My Toyota dealer recommended me to reach out to Toyota if any courtesy repair can be done on my vehicle. I reached out to Toyota, but seems to me they cannot do much. Can I get any help in this regards?

Brake booster, brake accuater went out even after the recall. Dealership said they could do nothing to help

C1391 error, "Abnormal Leak of ACC PRESS". This is a common failure in many prius and requires the replacement of the brake master cylinder and brake accumulator. Toyota has an expired customer support program but no actual recall. Parts were replaced to bring braking system back into working condition.

While driving at a high speed in the left lane of a 2 lane interstate a car in the right lane merged into me. Luckily I was able to brake in time to avoid a collision, unfortunately the sudden braking at a high speed caused my car to loose all control. Upon braking my front tires lost all traction and shifted my car to the right, I remained horizontal sliding across the highway for an unrecognized distance (my guess is 10-20 meters), before shifting another 90 degrees to the right leaving me backwards. At this point I had shifted across both lanes and the emergency lane, I was backwards in a grass border on the right side of the interstate. If this had been any other sort of barrier I may not have Lived. This incident has not been reproduced or confirmed by a dealer or independent service center. The vehicle had recently had its worn brake components replaced in response to a similar incident happening, which I first attributed to worn brakes— this theory was supported by the brake technician prior to service. I have had a tire pressure light on since I purchased the car, but this was explained to me as a malfunctioned TPS.

I own a 2010 Toyota Prius hybrid 4 door sedan. I am the second owner of the vehicle. I purchased it in 2018 from a used car dealer. The vehicle ran well up until 2022 where a “check hybrid warning would appear on the dashboard along with a yellow triangle and service engine light would come on and the vehicle accelerator would not respond and the car would have to glide to the side of the parkway. This problem would happen when the car speed is between 60-70mph. It is very dangerous to lose power on the highway because many times there is no where to pull over. In 2024 I changed the water pump because the fault code on the cars built in diagnostic code read error “P216B” which is the cars electrical water pump signal. I researched it on google and a lot of 2010 Prius owners are complaining of the same thing. Also the changed water pump from April 2024 died again in January 2025. It is very scary that the cars accelerator pedal goes unresponsive and all the fault lights come on. My vehicle has 155,000 miles runs great and my family loves the 40mpg it gets. However, this stalling problem is being ignored by Toyota and could lead to a fatal car accident if not recalled by the manufacturer. To conclude, I would like for your office to possibly conduct an investigation with the 2010 toyota Prius hybrid for this ongoing problem that the company is ignoring. This is a serious issue and can possibly lead to a fatal accident. THANK YOU FOR HEARING MY COMPLAINT AGAINST TOYOTA.

My car, a 2010 Toyota Prius, Level V has about 161,000 miles on it, and I have driven about 140K of those miles over the last 13 years. I have traveled around the DC/Maryland area and also taken the car on long trips. The car has been reliable, safe, and predictable... EXCEPT in one place/instance. I have probably driven a dozen times or more to the BWI airport from my home in Chevy Chase. On the return drive on [XXX], as I drive towards an overpass that is just before the [XXX] exit, my Prius goes into "Emergency Approaching Collision" mode. The brakes automatically forcibly apply, the seatbelt/lap harness grab me, and there is an emergency beeping from the system. The first time this happened... probably 10 years ago, it was very startling. My car was traveling about 60-65 mph. Luckily, there were no cars behind me... and I remained calm enough not to overreact. I was so startled that I needed to pull over to regain my composure. In one of the numerous other cases on this happening, my wife was in the car and she basically wanted me to sell the car because she felt it was unsafe. Because I am aware of the situation with my car, I always am cautious when I am driving towards the [XXX] exit. I drive slower, watch carefully for surrounding vehicles beside or behind me. But even yesterday, I was driving very slowly (approximately 35 mph). While I did not feel the system take aggressive avoidance/safety actions, still the warning beeps did take place... a little unnerving, but I had come to expect a problem at that site. In any event, I did want to bring the matter to your agency. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Break booster fail. Will cause the breaks to fail. There was a voluntary recall on these but I never recieveed the letter in the mail. Thr break booster failed after the voluntary recall was up. Toyota said they cannot help with this. Other prius owners i talked to have the same issue with their 2010 prius break boosters and also did not get the letter in the mail.

ABS Pump/Motor failed. Lost power and control over the breaks . ABS light on

Abs lights on, traction light on .Actuator running cicle constantly . Breaks felt spongy

Dear NHTSA Team, I am filing a safety complaint regarding my 2010 Toyota Prius (VIN: [XXX] ) due to ongoing brake system failures. My vehicle is affected by Safety Recall D0H (Brake Booster Pump Assembly – Accumulator), but Toyota refuses to replace all necessary components for a proper repair. Issue Summary: •My brakes have intermittently failed, requiring excessive pedal pressure and causing delayed stopping, putting me at serious risk. •I took my car to Toyota on Edens for the recall repair, where Service Advisor David confirmed that the brake booster and accumulator should be replaced together. •However, Toyota will only cover the accumulator under Recall D0H, despite the brake booster being critical for safety. •My vehicle has Diagnostic Trouble Code (DTC) C1391, indicating an internal leak in the braking system, but Toyota refuses to cover the booster replacement. Toyota’s Response: •I contacted Jessica from Toyota’s Customer Experience Center (Case Number: [XXX]). •Toyota refuses to replace the booster under the recall, leaving me responsible for the cost, even though the dealership confirmed it’s necessary. •This decision leaves my car in an unsafe condition even after the recall repair. Request for NHTSA Action: 1.Investigate the safety risks related to this recall and the necessity of replacing both the booster and accumulator together. 2.Ensure Toyota properly covers all necessary brake repairs for affected vehicles. 3.Expand or modify Recall D0H to include the brake booster, as it directly affects braking performance. I urge NHTSA to take action before this defect leads to accidents or injuries. I am available to provide additional information as needed. Thank you for your time and attention to this urgent matter. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was hit in the back by an SUV (my speed=40 mph, the SUV's speed=70 mph). As a result of the impact, my prius flew off the road, hit the roadside railings, and then rolled over 4 times landing upside down. However, NONE of the airbags deployed. This includes the front, side, and curtain airbags. The vehicle was serviced at a Toyota dealership a few years ago where they performed the airbag recall. However, the airbags did not deploy at all. Only sheer luck saved me from death due to the airbag malfunction.

I was coming to an intersection where two cars were waiting for a right turn. I pressed on the brakes and nothing happened. The car continued to move without slowing down. The brakes felt "blocked" and unresponsive. I engaged the manual break at the last moment and that slowed me down. But I still hit the car in front of me which in turn hit another car in front of it. The police report says "following too close". But I was not following other cars. The two cars were already at the intersection. I was just coming to this intersection and attempted to slow down as usual. Except that the brakes did not respond. My car was a total loss.

Twice while I was driving on the highway, my ABS and brake light came on, and my brakes became less sensitive to pressure. That is to say, it took more effort and I had to push my brakes further towards the floor in order for them to respond. I went to an independent mechanic and got the code C1391 which indicates a brake pump accumulator issue. I went to a Toyota dealership and and had the car inspected. They confirmed the C1391 code and said the brake booster assy with master cylinder pump assy was malfunctioning. However, I was never told by Toyota that this issue meant my brakes could fail at any time. My safety and the safety of others was put at risk because my brakes spontaneously became less responsive, my stopping distance was increased, and they were at risk of spontaneous failure.

I recently had an issue with the brake actuator on my 2010 Toyota Prius, showing error code C1391. This caused reduced braking efficiency, and research shows it’s a common safety concern with Priuses. While there was a recall, it has expired, leaving owners like me without support. I kindly request an investigation to address this critical issue for the safety of all affected drivers.

The contact owns a 2010 Toyota Prius. The contact stated while driving at undisclosed speeds, while depressing the brake pedal the vehicle failed to come to a complete stop and the brake pedal was firm. No warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed and determined that the brake module needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

My brakes stopped braking but luckily I could drive slowly into a curb in my neighborhood. God knows what could’ve happened if I was on the freeway. All the dash lights came on at the same time so I ran some codes; it came back C1391 - the brake actuator is broken. Toyota will not cover it despite this being a very common issue. My car is undriveable until this gets fixed because it will not break.

Please read the attached file "prius complaint signed" for a full description. I am the owner of a 2010 Toyota Prius, 2ZR-FXE. The warning light came up on my dashboard of my vehicle, so I took my 2010 prius to AutoZone, to get a free diagnostic. The diagnostic indicated the problem code of “C1256” “Accumulator Low Pressure” for the “Anti-Lock Brake System.” See Ex. A (AutoZone Diagnostic). It is available for inspection. According to the safety recall number “D0H”, 2010 prius model “2ZR-FXE” has a “Brake Booster Pump Assembly which can develop a crack inside the accumulator housing. If this occurs nitrogen gas could leak into the brake fluid and gradually cause a loss of power assist. Under certain circumstances, THIS COULD AFFECT STOPPING DISTANCE AND INCREASE THE RISK OF A CRASH.” (Emphasis added). I have noticed that when I brake hard, IT TAKES LONGER TO COME TO A STOP, WHICH THREATENS NOT ONLY MY LIFE, BUT THE LIVES OF MY WIFE AND TWO [XXX] DAUGHTERS WHO ALSO RIDE IN THIS VEHICLE. According to the safety recall, “Toyota dealers will perform an inspection and, if necessary, replace the Brake Booster Pump Assembly at NO CHARGE to the vehicle owner . . .” See id. The safety recall does not explicitly permit dealers or servicers to charge for an inspection with regards to this defect, according to the information provided me. The estimate, provided by DARCARS recommending replacement of the “BRAKE BOOSTER WITH MASTER CYLINDER WITH PUMP[,]” confirms that the issue appears to be that which is covered by the safety recall. Ex. F.; see also Exhibit B Safety Recall (The vehicle has a “BRAKE BOOSTER PUMP ASSEMBLY WHICH CAN DEVELOP A CRACK INSIDE THE ACCUMULATOR HOUSING . . .”). See also Exhibit E Error Code from DARCARS (“C1256 Accumulator Low Pressure”). Nevertheless, DARCARS refused to waive the diagnostic fee of $150 and would not repair the vehicle unless I paid them “$5,150.” See Exhibit F. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Gas Engine had internal destruction Cylinder broke and car became unusable at 158K miles despite being a Hybrid with al Toyota maintenance at Al hendrickson toyota of Coconut Creek, FL. This is Unacceptable and Demonstrate Internal Combustion Engine Failure that fortunately occurred near my house and NOT in the hiway. Please notify Toyota Motor Company because I had to buy a new car and we are SENIORS with limited budget. It is a severe Safety Concern.

ABS, traction, and brake warning lights came on. No OBD code reading. Mechanic says needs brake booster pump; brake booster master cylinder. Theoretically mine were serviced but no way for me to actually verify it happened on the recall. Vehicle located in Kamuela, Hawaii.

The contact owns a 2010 Toyota Prius. The contact stated that while her husband was driving 25 MPH, the brake pedal was depressed but the vehicle failed to respond. The contact stated that several unknown warning lights illuminated with an audible chime being heard. The contact's husband pulled over to the side of the road and depressed the brake pedal and the pedal went to the floorboard and the brakes started to respond as needed. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and there was an abnormal sound coming from the brakes. The contact stated that the brake pedal went to the floorboard. The contact then towed the vehicle to the residence. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was made aware of the failure and offered a Customer Satisfaction Program Extended warranty repair. The failure mileage was approximately 105,336.

Check Hybrid System warning lights came on and I lost all ability to drive vehicle and had to coast to the side of the road.