2012 Volkswagen CC Brakes Problems

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT PURCHASED THE VEHICLE USED AND WAS NOT ADVISED THAT THERE WAS NO WARRANTY. THE CONTACT RECEIVED AN UNKNOWN RECALL LETTER FROM VOLKSWAGEN AND CALLED WALKER VOLKSWAGEN (8933 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 465-2000). THE DEALER STATED THAT THE VEHICLE HAD NO WARRANTY LEFT AND THAT THEY WOULD NOT GIVE HIM BACK THE FULL AMOUNT THAT WAS GIVEN TO THE DEALER FOR THE VEHICLE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES SEIZED WITHOUT WARNING. THE ABS INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE BRAKES WERE REPLACED ONCE, BUT THE FAILURE RECURRED A MONTH LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 24,000.

I STARTED MY CAR (37000 MILES) ON A PARKING LOT, AND THE YELLOW WARNING LIGHTS FOR ABS, STABILITY CONTROL, POWER STEERING, PASSENGER AIR BAG AND PARKING BREAK LIGHTED UP AT ONCE. TOOK THE CAR TO THE MECHANIC AND THE DIAGNOSTIC WAS THE ABS MODULE WENT BAD. I FOUND ONLINE THAT IS A VERY COMMON PROBLEM AND A SERVICE BULLETIN WAS ISSUED, BUT SO FAR NO RECALLS. IT'S A VERY EXPENSIVE PROBLEM TO REPAIR $2000 TO $3000, AND I'M REALLY CONCERN THAT MY PASSENGER AIR BAG IS NOT OPERABLE.

ONE MONTH AFTER I PURCHASED MY CERTIFIED, PRE-OWNED VW CC THE BRAKES FAILED WITHOUT WARNING. THEY WORKED ONE MOMENT AND THEN TOTALLY FAILED WITHOUT ANY WARNING SIGNAL OF ANY KIND. I MANAGED TO AVOID THE VEHICLE IN FRONT OF ME WHICH WAS STOPPED AT A RED LIGHT, AND I WAS FORTUNATE NOT TO CAUSE AN ACCIDENT AS I HAD TO RUN THROUGH THE RED LIGHT. FORTUNATELY THERE WERE NO ACCIDENTS, AND NO INJURIES. BURLINGTON VW OF NEW JERSEY INITIALLY INDICATED THEY WOULD PERFORM A FULL DIAGNOSTIC ON THE FAILED PART (VACUUM PUMP) AND ASSOCIATED EQUIPMENT TO PROVIDE ME REASSURANCE THAT THERE WOULD BE NO INCREASED POTENTIAL FOR THE FAILURE TO HAPPEN AGAIN. THEY ALSO REPRESENTED THEY WOULD OFFER ME SOMETHING TO "MAKE THE SITUATION RIGHT". NEITHER HAS OCCURRED. THE ISSUE HAS BEEN ELEVATED TO THE VW CEO WHOSE OFFICE HAS DONE NOTHING BUT TO TELL ME THEY WILL NOT FULFILL THE DEALERSHIP'S REPRESENTATIONS. IN ADDITION TO REFUSING TO LOOK INTO THE PROBLEM OR PROVIDING A WRITTEN LETTER OFFERING ME AN ASSURANCE OF SAFETY, THEY WILL NOT CONSIDER MY REQUEST FOR A REVERSE SALE. INSTEAD THEY WROTE ME A LETTER CONGRATULATING ME ON MY PURCHASE, AND DUE TO THE BRAKE FAILURE, THEY WILL SUPPORT THEIR BALANCE OF THE WARRANTY. SINCE WHEN DO I NEED A LETTER FROM THE CORPORATE OFFICE INDICATING THEY WILL HONOR A TERM OF THE ORIGINAL SALE? ONE WOULD THINK THAT SINCE THEIR OWN HEAD OF MECHANICS INDICATED HE HAS NOT SEEN THIS ISSUE BEFORE, THAT CORPORATE WOULD DESIRE TO INVESTIGATE THE CAUSE OF THIS VERY PREMATURE PROBLEM WITHOUT MY PROMPTING. IN FACT, THEY HAVE USED THE FACT THAT THERE WAS NOT AN ACCIDENT AGAINST ME, AS THIS WOULD HAVE INITIATED A DIFFERENT COURSE OF ACTION. SINCE THERE WAS NO ACCIDENT, THEY ARE NOT WILLING TO PURSUE THE ISSUE ANY FURTHER. THERE ARE SO MANY QUALITY VEHICLES ON THE MARKET. I WOULD SUGGEST YOU CHOOSE ONE OTHER THAN A VW. *TR

ON 01/14/2013 AT APPROX. 6:00PM AFTER DRIVING UP TO A DRIVE THRU, I ENGAGED THE AUTOHOLD ON MY 2012 VOLKSWAGEN CC LUX PLUS. AFTER LEAVING THE DRIVE THRU, I WAS WAITING ON A SLIGHT HILL TO DRIVE ACROSS THE HIGHWAY TO ENTER INTO MY LANE OF TRAFFIC. THE AUTOHOLD HAD ENGAGED AND IT WAS HOLDING MY POSITION WHILE WAITING TO PULL INTO TRAFFIC. WHEN I PRESSED ON THE ACCELERATOR, THE VEHICLE UNPREDICTABLY AND RAPIDLY ACCELERATED FROM MY HELD POSITION. THE CAR SPED UP FROM A DEAD STOP ACROSS THE STATE HIGHWAY (MAYBE TO 30-45 MPH) IN A VERY DIRECT STRAIGHT PATH. THIS RAPID HIGH SPEED HAPPENED SO FAST THAT I WAS NOT ABLE TO CONTROL THE VEHICLE BEFORE IT HIT THE CURB ACROSS THE HIGHWAY, JUMPED THE SAME CURB AND CRASHED INTO A 10?-12? DEEP RAVINE AT A 35-45 DEGREE ANGLE. I WAS IN COMPLETE AND TOTAL SHOCK. AN INDIVIDUAL STOPPED ON THE HIGHWAY AND ASSISTED ME FROM THE RAVINE AND I WAS ABLE TO CALL FOR ASSISTANCE. A POLICE REPORT WAS FILED. THIS 2012 VOLKSWAGEN CC LUX PLUS HAS ONLY 5,425 MILES ON IT. IT HAS BEEN ONLY SERVICED BY VOLKSWAGEN AND NO OTHERS. IN THE PAST THIS 2012 VOLKSWAGEN HAD EXPERIENCED A PROBLEM WITH THE AUTOHOLD AT TIME OF ORIGINAL DELIVERY FROM THE DEALERSHIP (WHERE IT WAS PURCHASE BRAND NEW). THE SALES WOMAN WAS MODERATELY CONFUSED TO SAY THE LEAST WITH THE SUDDEN SURGE THE CAR EXPERIENCED WHEN SHE WAS ATTEMPTING TO EXPLAIN THE PARTICULAR FEATURE OF AUTOHOLD. SHE INDICATED AT THAT TIME, SHE DID NOT KNOW WHY IT WOULD HAVE DONE THAT AND JUST CONTINUED ON TO PROVIDE NEW CAR STUFF. BESIDES THE DELIVERY INCIDENT AND THE ACCIDENT, I HAVE HAD TWO OTHER BRIEF MINOR ACCELERATION (REV UP) ISSUES WHILE THE AUTOHOLD WAS ENGAGED. I NEVER THOUGHT IT WAS MUCH TO CONCERN MYSELF OVER AS THEY WERE ONLY WHAT I WOULD OF THOUGHT OF AS SLIGHT SURGES FOR THE TWO OCCASIONS. EACH TIME THE AUTOHOLD WAS ENGAGED THE CAR WANTED TO ACCELERATE, YET I WAS ABLE TO BRAKE TO STOP THE CAR.