2012 Volkswagen CC Fuel System Problems

Well first off there was a recall on my year make and model but I guess it only lasted like a couple years .so twice already my fuel pump. Has needed to be replaced.which is what the recall was for .so I was driving In the fast lane on the freeway when out of nowhere my car just stalled putting me and my passenger in risk of being rammed from behind .I've had to take it too a mechanic two or three times so they can fix the same thing . I have the invoice from the repairs . Also I can be driving and the emergency brake will just engage by itself not having been touched by anyone or anything. It puts me and my passenger at risk for whiplash due to the fact that it engages when I'm driving .no warning lite come on I've just felt the jolt almost causing me to hit my head on the windshield. Please help .thank you Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a VW CC 2012 --Vin [XXX]-- I have 87K and since 40K , I am going on my 3rd fuel pump, I only put in Premium gas with a fuel injector cleaner every 6K miles, I am not sure if this warrants investigation but I am putting this out there in case there are similar cars in this class/model. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Problem with Vapor Canister. Car won’t fill gas and smells like gas from cabin.

I got this car like 2 months and I had nothing but problems...the check engine light has been on since I bought the car the tire message has been on since I got the car now since this last week I have a red flashing oil. Light come on and it says low oil pressure turn engine off and check the manual something like that. Plus about a month ago I took it to vw dealer ship they fix the exhaust manifold supposedly it was under warranty or something like that so I didnt have to pay and the 2 fuel injectors they replaced also and I cant get my other 2 fuel injectors replaced untill they go out..and I guess that's why I get a light that flashes ECP when I'm driving also...so after all that I still have problems maybe even worse now with the low pressure meaning fuel pump is going out maybe I'm not sure.i do not have anymore money to keep fixing this car I bought like 2 months ago from vison motor sports in tulsa ok...they really screwed me and this is my first car I bought and that I have ever owned....help please thank you..

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PUSH THE VEHICLE TO THE INDEPENDENT MECHANIC WHERE HE PURCHASED THE VEHICLE. THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE FUEL PUMP AND HAD THE FUEL PUMP REPLACED. A YEAR LATER, THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE SHUT OFF AGAIN WITHOUT WARNING. WITH THE ASSISTANCE OF POLICE, THE CONTACT WAS ABLE TO PUSH THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC. WHILE AT THE MECHANIC, THE CONTACT WAS INFORMED THAT THERE WAS A FIRE OCCURRING WITHIN HIS VEHICLE CLOSE TO HIS GAS TANK WHICH WAS CAUSED BY HIS FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO SEE IF THEY WOULD COVER THE REPAIR OF THE VEHICLE, THE MANUFACTURER OFFERED NO ASSISTANCE. A DEALER WAS NOT NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE T6O NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.

ON 25 JULY 2018, CURRAN VOLKSWAGEN, INC CHANGED THE FUEL PUMP MODULE THAT NOW CAUSES AN INTERRUPTION IN POWER TO THE FUEL PUMP CONTROL MODULE MAKING THE VEHICLE TO STALL WHILE DRIVING.

(1) FIRST OF ALL, I APOLOGIZE IF I DON'T DESCRIBE CLEARLY BECAUSE ENGLISH IS MY SECOND LANGUAGE. I WILL DO MY BEST. MY CAR IS 2012 VW CC. (2) RECEIVED AN IMPORTANT SAFETY RECALL IN JUNE 2018 AND TRIED TO SET UP AN APPOINTMENT, BUT STAFF AT VW AT AUTO PARK, CARY, NC RESPONDED THAT THEY DON'T HAVE THE PARTS AND NO ONE IN THEIR COMPANY KNOWS WHEN THEY WILL HAVE THE PARTS. SHE ASKED US TO CALL BACK IN A WEEK. SO WHY DID THEY SEND ME A LETTER TO INCREASE MY ANXIETY FOR THE FUTURE DRIVING? THANKS TO NHTSA, I FOUND OUT THIS IS A RECALL ISSUED ON AUGUST 2017, BUT I RECEIVED THIS LETTER ALMOST A YEAR LATER. THIS IS RIDICULOUS THAT VW COMPANY DOESN'T TAKE RECALLS SERIOUSLY AND ENDANGERS CUSTOMERS' LIVES. (3) I ALSO HAVE A RECALL FOR AIRBAG SHOWN ON THIS NHTSA. IN APRIL OF 2016, THEY SENT ME A RECALL LETTER. WHEN I CALLED THEY SAID THAT IT WAS NOT AVAILABLE, JUST FOUND OUT THEY HAVE THE PARTS, BUT NEVER TRIED TO INFORM ME. NO FOLLOW UP SERVICE. (4) ONE INCIDENT THAT OCCURED TO ME IN MAY 2017, THE COMPUTER OF THE CAR WENT DEAD WHILE I WAS IN A PARK LOT. FORTUNATELY, IT DID NOT GO OUT WHILE I WAS DRIVING. ACCORDING TO THEM, THE COMPUTER NEEDED TO BE UPGRADED FOR A MALFUNCTION AND WE HAD TO PAY FOR IT. MY HUSBAND AND I WOULD LIKE TO TALK TO THE MANAGEMENT TO GET A DIRECT ANSWER OF THE DETAILS, BUT THEY REFUSED TO GIVE US ANY CONTACT PHONE NUMBER INCLUDING THE HEAD OFFICE OF VW. (5)IN CONCLUSION, I AM VERY DISAPPOINTED WITH VW AT AUTO PARK, CARY, NC. ESPECIALLY THE WAY THAT THE STAFFS REPRESENT THEIR COMPANY. THIS LOCATION'S SERVICE AND CULTURE WERE REALLY BAD FROM THE LAST FEW YEARS I HAD GOTTEN. I CHOSE TO GET SERVICE THERE ONLY BECAUSE IT'S THE CLOSEST VW LOCATION. NO OTHER REASONS. THANK YOU FOR READING MY COMPLAINTS WITH YOUR PATIENT! HAVE A WONDERFUL SUMMER!

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF ANN ARBOR (2565 S STATE STREET, ANN ARBOR, MI 48104, 734-761-3201) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE SYMPTOMS RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVEN MONTHS AGO. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LINDSAY VOLKSWAGEN IN STERLING, VIRGINIA WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. AFTER DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED REPLACEMENT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) IN OCTOBER OF 2017. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 75 MPH, THE VEHICLE LOST ALL POWER AND STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO DAVID MAUS VOLKSWAGEN (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE FUEL PUMP WAS REPLACED PER A RECALL IN AUGUST OF 2017. THE CONTACT INFORMED THE MANUFACTURER THAT SHE NO LONGER WANTED THE VEHICLE AND WANTED THE DEALER TO BUY IT BACK. THE FAILURE MILEAGE WAS 64,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE JERKED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTOBAHN VOLKSWAGEN FORT WORTH, 2810 WHITE SETTLEMENT RD, FORT WORTH, TX 76107, (866) 480-0764) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED AGAIN FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

NHTSA RECALL NUMBER 17V509 WAS ISSUED 8/16/2017. THIS VW RECALL IS ABOUT A FUEL PUMP FAILURE. SO FAR THE FUEL PUMP IS OK, BUT A FAILURE IS POTENTIALLY A BIG SAFETY ISSUE. AS OF 2/20/2018, VW DOES NOT HAVE A DATE WHEN A FIX WILL BE AVAILABLE. I WANT TO TRADE IN THE CC TO BUY AN AUDI, BUT THE AUDI DEALER WON'T TAKE A TRADE-IN SINCE THERE IS AN OUTSTANDING RECALL ON THE CC. WHEN WILL THIS BE FIXED?

I AM CONTACTING YOU TO REQUEST THE STATUS OF THE BELOW MENTIONED RECALL. PER YOUR WEBSITE, IT IS INDICATED IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER TO PLEASE FILE AN ONLINE COMPLAINT WITH NHTSA. THEREFORE, TO CONFIRM I AM REQUESTING THE STATUS OF THIS RECALL. THANK YOU. ORIGINAL RECALL NOTIFICATION DATE: AUG 16,2017 MANUFACTURER RECALL NUMBER: 20AE NHTSA RECALL NUMBER: 17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ESC WARNING INDICATOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING MORE THAN TWICE. THE DEALER (TEAM GUNTHER KIA AND TEAM GUNTHER VOLKSWAGEN OF DAPHNE, 29816 FREDERICK BLVD, DAPHNE, AL 36526, (251) 621-2277) DIAGNOSED THAT THE FUEL PUMP SENSOR AND THE FLANGE MAY NEED TO BE REPLACED. THE PART NUMBER CHECKED BY THE CONTACT SHOWED THAT IT WAS THE FUEL PUMP CONTROL MODULE PERTAINING TO THE RECALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER WHO STATED THAT THEY CHECKED WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF STREETSBORO (855 CLASSIC DR, STREETSBORO, OH) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING APPROXIMATELY 20 MPH. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE FAILED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) IN OCTOBER OF 2017, BUT THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SAFETY RECALL 20AE SUBMITTED REPAIR RECEIPT TO GET THE REIMBURSEMENT IN JUNE, 2018 BUT I DIDN'T GET IT YET. I CALLED THE CUSTOMER SERVICE ON NOV 5, 2018 AND THEY SAID THEY RECEIVED MY REIMBURSEMENT REQUEST FORM AND WILL REACH TO ME WITHIN 14 DAYS. BUT, THEY DIDN'T.

WHILE DRIVING ON THE HIGHWAY AT A HIGH SPEED THE CAR STOPPED WITH NO POWER. THERE WAS NO WARNING. I UNDERSTAND IT WAS THE FUEL PUMP. I WAS ALMOST KILLED IN HIGH SPEED HIGHWAY TRAFFIC WITH NO WARNING