2021 Volkswagen ID.4 Complaint Log

An error message displayed while the vehicle was idle at a parking lot. "Electrical system not operating correctly" Everything worked fine but this message did not go away.

I was on the freeway going 70 mph. Red warning lights came on saying to stop car immediately. The car lost all power. I was able to get on the shoulder and called State Patrol because I was barely off a busy freeway. They advised me to get a tow truck. The Infotainment system was completely blank. All that worked were my emergency flashers. After ten minutes of trying to turn car back on, everything re booted and I was able to drive home.

Driving at about 10mph in parking lot and car jolted to stop. Dash flashing electrical failure in 12v battery, service immediately. Car would not move then it released into N position and began to roll back award. Warning electrical system failure flashed in dash and had no power for 10-15 minute. Flashing continued and said service needed. Sitting in isle of parking lot until Car allowed to move into spot after that but continued to flash red and yellow lights in dash for service and battery. Tried to reset car by getting out and locking it but did not work. Towed to dealer.

On my VW ID4 AWD, when I depress the brake to engage to start car the following message appears..."Electrical system not working properly, please service car immediately". I have brought car in several times and tech cannot replicate issue despite multiple images on multiple occasions of same apparent problem. Dealership has claimed it might be a software issue and yet no software update promised for this summer has been forthcoming.

The dealer has not informed me about an open recall stating that the car door handles can open at a certain speed. This recall was filed since 05/05/2023, but the necessary parts to address the problem are still unavailable. I became aware of this issue through an email from Progressive Insurance. Despite my car undergoing service for three other recalls at Deel Volkswagen in Coral Gables, Miami, FL (where I purchased the car), they never notified me about this problem. Even after three separate visits, each lasting three weeks, this issue was never addressed. I already escalated the matter to Volkswagen Corporation and the customer care department a month ago, but I'm still awaiting a response. The car is not functioning properly, and the doors frequently get stuck, making it extremely challenging to enter or exit the vehicle.

When placing a laptop, a heavy bag, or any heavy item on the front passenger seat, the seat belt warning light with a ding. So, I have to connect the seat belt to make it stop. Though I do appreciate it working with a person sitting in that seat, it's just sort of annoying especially if you're moving items around. My small 10 pound dog does not activate the sensors. Most of the vehicles that I have had in the past automatically turn the airbags and seatbelt warning light off if it detects a nonhuman or or an inanimate object or there's a switch to turn off the passenger side.

Stop car now error message in red while driving on the freeway. The car lost power for a moment then continued. Multiple errors with assisted driving. Multiple issues with main display being upside down or blank. Electrical malfunction while backing out of drive way. At this point the car was towed to VW and the VW engineering group had them replace the front VX-9 motor assembly and the Dc/DC converter (2374 miles) ( 4/20/22 VW invoice# VWCS344651). The car then ran with out issue for about 3500 miles then another electrical malfunction occurred. The error / alarm cleared on its own after a few minutes. Later it was plugged in for charging and tripped the 220 vac / 50 amp circuit. Car is at VW for repair again 7/18/22

The reverse illumination AT NIGHT is non-existant and this puts our safety and the safety of others at risk. When we called the dealership they told us we would be wasting our time to bring the car in, they knew of the problem and said it was a defect in the design and they could not fix it. We were put in contact with the VW Customer Service and spoke with Region Case Manager Kenneth Swantek and he denied the existence of a problem. To document the problem we brought our vehicle to the Tracy VW dealership and had it examined by a QTM. His response was that the vehicle is "operating as designed" without offering any solution to this problem. This problem has existed since the purchase of our vehicle.

Electronic Stability Control ESC activates briefly under certain conditions that are completely normal. Smooth dry pavement. It happens for me very predictably on a specific curve on a 2-lane road. Vehicle speed is about 30, the curve in the road is very gentle, nothing extreme. Drive through this curve and ESC activates (flashes). It also happens very predictably at a T intersection where I stop and then turn right. During the turn the vehicle is cresting a hill. I have video of this happening. Also many other owners have complained about the same issue in situations like freeway off-ramps. ESC activating for no reason at all could distract the driver and cause an incident. There's a rapidly flashing amber warning in the driver display and the car's handling changes suddenly. How do we know that ESC won't activate more aggressively in some certain situation that doesn't warrant ESC.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 22V162000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Electronic Stability Control (ESC) is activating frequently and unexpectedly. Happens on dry roads, under normal and safe driving conditions. ESC is felt as braking one or more wheels, and indicator is flashing on instrument cluster. This is not expected behavior under the driving conditions. Actuation is 100% repeatable on the same routes and speeds (typically curving roads or highway on/off-ramps), at varying temperatures (above and below freezing), dry and wet conditions, with stock tires properly inflated, in "B" or "D" mode (and drivetrain set to Comfort or ECO mode). Happens when accelerating, coasting, or brake being applied by driver.

The information touchscreen is faulty and constantly needs to be touched multiple times. This is distracting and makes driver look away from road to double check if pushing correctly. This applies to ALL functions controlling everything from temperature, ride control, entertainment, navigation etc. There are times where I need to touch an area from 1-5+ times for response. The system is registering a touch because there is an audible sound when you he'd, but no response from system. This can be verified by thousands of users complaining about it on https://www.vwidtalk.com/forums/volkswagen-id-4.30/ VW has promised an update for over a year. It is very dangerous and i have wandered from lane trying to rectify it

Lane keeping assistance is enabled by default and can not be changed while driving. However on the lanes with partially erased lane markings , markings created due to previous road repairs - car thinks vehicle is going out of the lane and pulls the car in . significant places where i drive car keeps pulling to the side . If you are driving on a highway this is very pronounced . Driving on highway with high wind conditions this has created hazardous situation where I almost lost control (Highway 5 near coalinga Californai). This has been a problem in high traffic conditions , curvy roads (Highway 17 in California) . Current implementation of the feature is safety issue . either they shall disable this feature or ability to disable this feature permanently or need to fix.

The automatic emergency braking system does not work at all. The lane keeping assistance feature has tried to ram me into concrete walls on the freeway. It has tried to ram me into metal exit fencing. It has tried to ram me into semi trucks. it has tried to run me off the road entirely. This system reacts inappropriately and when it reacts it over corrects by a large margin. It also cannot detect most types of lane markings. This happens all the time it isn't a single incident. Did I mention that there is no way to permanently disable the system?

Recall has been active for life 6 months and VW has ZERO Idea when or what the fix is. This is a serious fault where the car can just stop operating. It is unacceptable for VW to ask me to roll the dice every day that I commute on the I-10 for 160 miles. This is a fatality accident waiting to happen!

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 22V162000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On multiple occasions, my brand new ID.4 has shut down while driving giving various error messages relating to the electrical system and safety features--including with the electrical system generally, with the "12 Volt electrical system", with the auto assist braking, with lane assist, etc.

The contact owns a 2021 Volkswagen ID.4. The contact stated that after he parked and secured his vehicle to proceed into his residence, he later found out that the vehicle had unintendedly rolled backward out of the driveway. The contact stated that the vehicle did not crash into any objects. The contact stated that the vehicle stopped without driver assistance. The manufacturer was made aware of the failure and an appointment was scheduled with a dealer. The approximate failure mileage was 4,000.

Power steering yellow light on

While backing out of the drive way, electronic console of the car went black, we lost control over steering and accelerator functions and potentially brakes (unsure) while car was still moving. This happened at low speed (5-10 MPH). The instrument panel showed message to call service immediately. To regain control, we pressed the start engine button, which allowed us to again control the car. The call service message disappeared.

The contact owns a 2021 Volkswagen ID.4. The contact stated while starting the vehicle and exiting his driveway, the "All Wheel Drive Function Disabled", "Electrical System Failure", "Rear Assist Failure" and other unknown messages were displayed. The contact stated that the vehicle hesitated to respond while depressing the accelerator pedal. The contact also stated that the vehicle was slow to get up to speed while driving on a flat road surface. Additionally, the contact stated while driving at night, the exterior lights failed to illuminate as needed. The contact veered to the side of the road, turned off, and restarted the vehicle several times; however, the exterior lights failed to operate. The contact activated the hazard light and was able to drive to his destination. The vehicle was taken to the dealer where it was diagnosed but no cause for the failure was found. The vehicle was then taken to a second dealer, Volkswagen of Smithtown (530 Jericho Turnpike, St James, NY 11780) where it was diagnosed that the Body Control Module (BCM) had failed and needed to be reprogrammed along with the vehicle key fob. The dealer completed the repair; however, the failure persisted. The contact stated while attempting to drive from a complete stop uphill, the vehicle failed to respond and started rolling backwards. The same warning messages were displayed. The contact parked and turned off the vehicle. The contact restarted the vehicle after an hour and 25 minutes and was able to continue driving. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that they could not assist. The manufacturer was not notified of the failure. The failure mileage was approximately 12,500.

Th contact owned a 2021 Volkswagen ID.4. The contact stated that while driving at approximately 50 MPH on a freeway, traffic seemed to be slowing down. The contact stated that when he depressed the brake pedal, his vehicle did not respond to the brakes causing his vehicle to crash in the rear of another vehicle. The contact stated that the air bags did not deploy at the time, however, he did not sustain any injuries nor did the person in the other vehicle. The contact stated that there was no police report filed. The vehicle was towed to the dealer where he was advised that his vehicle had been classified as a total loss. The contact stated that he felt as though there was not that much damage to his vehicle, however, he was advised that the damages were too expensive to repair. The manufacturer was not notified of the failure. The failure mileage was 8,000

When driving in reverse my vehicle does not have a clear view based on the rear lights installed. The lighting design does not light the area behind the vehicle sufficiently and poses great risk of hitting child or object behind vehicle. Rear camera is essentially rendered useless during nighttime driving and or parking.

I bought my ID4 new at the end of May 2021. When it started to get cold my car started losing Mileage Very Rapidly and I kept getting an Error for 12Volt power supply. Carnet would not work and car could not be opened without pushing unlock "key". Car was serviced Jan 24 and still had a problem. Next time the individual who works on EVs talked to VW and ordered a new battery, Feb 9. Battery replaced Feb 23. When leaving dealership and pulling out onto the main road the car appeared to completely stall out . Started right back on it’s own but I could have been hit by the car coming up behind me easily. When I mentioned it to the Service guy he stated it was proably the computer resetting the system. Fault notice appeared that stated Fault Electronic Child Safety Lock. Cook VW was notified when I took my car in for service. Since then Warning and Information not available light came on and they did not work. Interior ID lighting not working correctly. March 9 more alerts have come on. Individual that worked on the car has been great and listened to my concerns then gone back, rechecked, called VW and now has ordered more parts. The ID indicator light in front dash still not working. Passenger side door will not open until 3-4 attempts. Has been an ongoing problem Rear drivers side door will not open from the inside. March 30 2022. Fault Electronic Child Safety Lock keeps coming on when car is started (picture.) Unable to open Drivers rear side door in back from the inside. Light does not show it is locked.

The car displays warnings such as "travel assist unavailable," "electrical system not working properly," "drive system error" and "please service vehicle. The warnings appear upon startup after entering the car, or when attempting to shift from park to drive, park to reverse, or reverse to drive. The warnings leave the car in "park" and it cannot be moved. When they appear, the driver must exit the car and leave it stationary in the parking lot or busy street where the errors occurred for up to 30 minutes before the car's electrical and drive systems will reset. After reset, the car may or may not have recovered and become drivable, requiring at times multiple attempts before car can be moved. Having to leave the car in a parking lot is a nuisance. Having to leave the car in the middle of a street is hazardous.

The back up camera lighting is so poor it poses a danger at night. Backing up at night even in well lit areas poses a threat to those around the car. If you apply the brakes this emits some light but if not braking the screen is almost black so it is difficult to see if you are on the road/driveway and if an object was below the camera would pose a threat to life or damage to the vehicle.

The contact owns a 2021 Volkswagen ID.4. The contact stated that the tailgate of the vehicle would not fully open or fully close when engaged by pressing the button on the tailgate or by pressing the release button inside the vehicle. The tailgate warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the motors that opened and closed the tailgate had failed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

I bought a new ID4 from VW, it is 2 weeks old. Multiple times it has shown multiple error messages such as "Electrical system not working" then stops in the middle of the road. I am unable to change the drive from neutral or move the car, sometimes pushing the start button several times finally turns it off. There have been three incidents so far with less than 20 miles on the car. There are dozens of repots of others with the same issue, with only 10-20k ID4s sold, this is a high number of faulty vehicles. See https://www.reddit.com/r/VWiD4Owners/comments/pd0jdf/electrical_system_not_working_correctly/ https://www.vwidtalk.com/threads/my-turn-for-electrical-system-failure-now-fixed.3693/ etc

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Child safety lock The rear passenger door child safety lock is defective. Without manually setting the child safety lock on, it locks and holds passengers inside without the ability to unlock it (pressing the child safety lock on and off) from the driver's seat. In case of an emergency, the passenger is unable to exit the vehicle from the right passenger side. The dealership first proclaimed it was a "part that needs replacement". After the replacement, the child safety lock malfunctioned again. Prior to this, there was no warning of malfunction on the drivers infotainment system. Only sporadically after the part replacement, a notification will appear in the driver's info display that there is an "electrical issue" with the child safety lock. They have had my car for over a month and a half in total for this and several other "electrical/ bolts/ battery" issues.

This car was marketed as an easy transition from gasoline powered engines, meaning its braking maneuvers should not have been largely different. However the 2021 electric did not come with auto hold which VW later determined should be added for brake safety reasons. In 2022 VW had a software upgrade and as of Sept. 2023 it has yet to be installed for me. However any update was already too late for me. In Nov. 2021 this scenario happened: I pulled up to my garage and realized the car was not aligned with the garage door so (after braking and bringing the car to a full stop) I chose "R" to proceed with the slight correction. I did not touch the accelerator but the car careened backwards down driveway and impaled itself on a large landscape rock (which stopped the descent). I just missed hitting a telephone pole and/or landing crosswise in the street at the bottom of my driveway. The incline was not steep but the backward momentum was great. I could have been severely injured but luckily only the car sustained heavy damage!

Pulling into a parking space, using reiterative braking (B Mode). When applying brakes, car bolted and could not be controlled. It jumped a curb and drove straight toward a building. Brakes would not respond. Steering would not respond. I managed to steer the car avoiding the building but taking down a bench and ripping up the turf in front of the building. Car made a complete u-turn before coming to a stop. At that point, all electrical systems shut down, including the outside mirrors--they retracted. There was damage to exterior of the car-- a torn side molding and scratches and minor dents from bushes and the bench that was destroyed. The infotainment completely shut down. when I finally was able to restart the car, the systems came back on slowly, one at time. The car was towed by VW Roadside Assistance to a collision center for body repairs. It will be towed to the dealership after body repairs to diagnose the problem. I did not want to drive the car, not knowing if it is safe to drive. I had to file an insurance claim for the damage to the car and to the property that was damaged in the process. No other cars were damaged.

The stability control actives inappropriately in low speed corners, slowing the car down because it's activating the brakes. This is a known issue on AWD (dual motor) ID.4 and VW dealers have said VW is aware of it and confirmed it on road testing for multiple owners (see below). I would not call it a major/dire safety issue, but it limits forward momentum, which could be an issue in emergency maneuver, and could cause unintended slowing that may increase risk of rear end collision. It is unknown what effect inappropriate brake application could have in slippery conditions. I am one of the first AWD owners in the USA and started a discussion on the problem: https://www.vwidtalk.com/threads/esc-activating-in-off-ramp.3808/page-4 Subsequently, many AWD owners have noted the same glitch. It is believed to be a software glitch (one of many in this car).

In October, 11 weeks ago, while parallel parking, which I do everyday for work, I reversed back into an empty spot, toggled into Drive to straighten out my car and my car accelerated and hit the car parked in front of me. I kept stomping on the break pedal but it was stiff, I couldn't press it down at all. The break pedal was as if the car was turned off. Even though it has been 11 weeks ago, I will not drive the car because VW has not fixed the problem and I do not feel safe. The body repair has been done. The car remains at the dealership where I bought it and is available for inspection. I could of hit many children because I was parking at an Elementary school when this unintended acceleration coupled with no brakes happened. It is VW's first ever ALL ELECTRIC car and the ID4's have NEVER had a software update. VW says, no technicians or trained mechanics, software would have to be done at dealer and could take all day, no software to download using Wi-Fi, may need bigger battery and no parts available. VW corporate fly out to inspect the car and run reports but they refuse to give me a copy and so does the dealership. VW is taking no responsibility and said the brake peddle was never applied, only the accelerator. I never put my foot on or near the accelerator because I was only inching forward to straighten my wheels out. When the car was put into drive it does not need any gas to move only a few inches forward. My insurance representative tried to run a report but he said there was no information at all on the recorder. He said I shouldn't have towed my car back to the dealer because information may have been erased. There were no warnings or assist to stop the car. This has not just happened to me but to many others as well. I can send documentation for that if you need

It happened to me at least 3 times. The first one happened Oct, 2021, when I did not realize it is a big serious problem. The other two happened in Aug 2022 and Oct 2022, respectively. All the three incidences took place after I charged my vehicle in a hot environment exposed to scathing sun shine. The drive assistance and sensor were not working, the cruise function did not work, and the road sign reading feature was not available. Several warning signs about those functions and features showed on driver's console. I was driving on Highway 15 or Highway 405 and of course I could not stop and check. However, after driving like 15-30 minutes, these features go back to normal. I suspect the sensors that make those functions and features work cannot handle the harsh temperature well.

We vehicle is stopped in any type of grade (hill, incline, or decline) when releasing the break pedal the vehicle will roll in the direction of the grade, power must be immediately applied to prevent roll. This could potentially cause a crash if a vehicle is behind/in front of another. The system should employ an auto hold type of grade breaking system. Vehicle has not been inspected, and is available upon request. This can be reproduced.

the car gives zero audible warnings when the TACC + LANE KEEP turns off. On the freeway driving in a curb, it would turn off without warnings. I almost hit my car.

Intermittent problem since purchasing the car in September 2021: if child safety lock is engaged when parking the car and the doors are otherwise unlocked, upon exiting the car, the rear doors will not open from the outside. Clicking unlock on the key FOB won't unlock the doors. I need to power the car on again and deactivate the lock from within the car. Earliest occurrence was in October 2021.

After receiving a service on the vehicle, I pulled out of the dealership and went left to go up a slight hill, I got half way out and the accelerator pedal would not work. I pushed down to the ground and the car would not go. There was a car coming towards me and swerved to avoid me after a second it kicked back in. This hasn’t happened since, and I have heard of this happening after a service appointment from another owner. Note this has not happened since. No warning lamps or other messages. I scanned the car with OBD device and no warnings found. Car is available for inspection upon request. This impacts safety as after service the car should not have any acceleration issues, in this scenario if the car will not go, there is a potential of a crash.

On 9/28, I purchased my vehicle from Fairfax Volkswagen. On that date, I noticed the error message on the display, but the salesman said it was nothing to worry about. That following week, I noticed several vehicles flashing their lights at me. Later that evening, I discovered the left headlight day running lamp was not functional, and the high beam would not turn off. In addition, I notice the right headlight was not functioning properly as well. The following day, I took the vehicle to be inspected at Ourisman Volkswagen of Waldorf Maryland. I was informed the left and right headlight would need to be replaced on the vehicle due to some form of electrical malfunction.

Warning indicator came on several times, brake and steering problems.

The ID.4 (brand new - 5 days old) shutdown in the middle of a busy street in Altamonte Springs, FL (suburb of Orlando). There was a “Electrical system not working correctly. Please service vehicle" warning so I began to pull off to the left turning lane. Then 12V battery errors started flashing and 5 seconds later the entire car shut down in the middle of the road. I was unable to restart it for 10-15minutes. I was able to drive 300 feet to a parking lot after. Will be taking the ID.4 to the dealership tomorrow morning (9/20/2021) assuming it doesn't shut down during the drive.

The contact owns a 2021 Volkswagen ID4. The contact stated while coming to a complete stop with the brake pedal being depressed, the vehicle lunged 3-5 feet forward. There were no warning lights illuminated. The contact stated while driving 40-45 MPH, the steering wheel swerved unintendedly, causing the vehicle to veer towards the opposite lane of traffic. The contact was able to regain control of the steering wheel and continued driving. The contact stated that upon starting the vehicle, the gear shifter remained stuck in park(P) and failed to move after several attempts. A message indicating a major electrical failure was displayed. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,657.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 9,000. Parts distribution disconnect.

We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay works whenever it wants, on whatever phone it chooses, the screen goes blank frequently on its own, maps and car's GPS is useless, child lock errors, range calculations are erratic making it difficult to plan to trips. The over the air updates have seam to make the problem worse. Now we are waiting for another over the air update, the roll out has been extremely slow. Again it been three years and still no resolutions. We paid good money for this car, we were never late on a single payment. VW brought this vehicle to market without being properly tested, we have been paying money to Beta test a car for them and they have been allowed to slow walk repairs. The dealers cannot offer any solutions because VW of North America does not have any permanent solutions. The only solutions offered is trade in your car and we will sell you another car with less problems, of course if you trade in the car you loose thousand of dollars, if you sell the car you loose thousands of dollars, if you keep the car you have to deal with a Defective Vehicale and continue paying for it. How can this be allowed to continue. We need Help.

While operating the vehicle at stop lights on a grade or any situation the vehicle stops on a grade when releasing the brake the vehicle rolls back potentially causing a collision. Power must immediately be applied in these situations.

It will not stop, can not stop!

I will not stop!

It will not stop! Break don’t work!

The contact owns a 2021 Volkswagen ID.4. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the control board needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the steering wheel needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V04000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The failure mileage was approximately 2,000