2009 Volkswagen Jetta Complaint Log

WHILE SLOWING DOWN FOR A TRAFFIC LIGHT ON A BUSY AVENUE THE CAR STALLED AND SHUT DOWN THE ENGINE LIGHT WAS RECENTLY ON AND I TOOK THIS CAR TO BE CHECKED BY DEALER NO PROBLEMS WERE SEEN. *TR

HPFP FAILURE: METAL FILINGS BLOWN THROUGHOUT FUEL SYSTEM: THE ENGINE MALFUNCTION LIGHT TURNED ON AND THE CAR IMMEDIATELY STALLED, A VERY DANGEROUS SITUATION HAD I BEEN SURROUNDED BY OTHER VEHICLES. I PULLED OFF THE ROAD AND RE-STARTED...DROVE APPROXIMATELY 1,000 METERS AND THE CAR FAILED AGAIN. WOULD NOT RE-START. TOWED TO DEALER 165 MILES AWAY....DEALER CONDUCTED FUEL ANALYSIS FOR GAS AND WATER...NO CONTAMINATION.....100% DIESEL AND CAR ALWAYS MAINTAINED. PROBLEM: HPFP FAILURE, THE PUMP DISINTEGRATED BLOWING METAL FILINGS INTO FUEL INJECTORS/LINES, CLOGGING THE FUEL SYSTEM. I CONDUCTED RESEARCH ON THIS PROBLEM. TURNS OUT BOTH NHTSA AND VW ARE AWARE OF THE PROBLEM. TDI FORUM BLOG HAS NUMEROUS RECORDS OF VW JETTA TDI HPFP FAILURE. I THINK THE CAR SHOULD BE RECALLED. CONSUMERS OF TDI VEHICLES EXPECT THE AUTO TO RANGE UP TO 300,000 MILES BEFORE ENGINE MALFUNCTIONS OCCUR OF THIS SERIOUS NATURE...THEY ALSO PURCHASE CARS FOR FUEL MILEAGE AND REDUCED EMISSIONS. VW IS REPAIRING THE AUTO AT NO COST...I'M MORE CONCERNED ABOUT SAFETY OF OTHERS...WHAT IF THIS OCCURS AT 75 MPH WITH A TRACTOR TRAILER BARRELING ON YOUR TAIL! *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 25 MPH DURING RAINY WEATHER WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER RAN A DIAGNOSTIC TEST AND BUT DID NOT SHOW ANY DEFECT CODES. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHERE THE DEALER FOUND THE DEFECT AND ADVISED THAT A FAULTY SENSOR CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE SENSOR BUT DID NOT EXPLAIN TO THE CONTACT HOW THE SENSOR CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 11/25/11 *BF UPDATED 11/30/11

THIS CONCERNS A 2009 VW JETTA TDI (CLEAN DIESEL VERSION). CAR DASHBOARD PUT OUT WARNING MESSAGE "ENGINE MALFUNCTION" THEN CAR BEGAN TO SPUTTER AND LOSE POWER. ELECTRONIC DASHBOARD SHOWED THERE WAS PLENTY OF DIESEL GAS IN THE TANK (ENOUGH TO CONTINUE DRIVING 250 MILES). (THE CAR HAD BEEN FILLED UP WITH DIESEL GASOLINE ON THE DAY BEFORE, FRIDAY, AND DRIVEN ON A SHORT TRIP THAT SATURDAY DURING THE DAY HOURS; DRIVER HAD FILLED UP AT THAT STATION REGULARLY ACROSS THE LAST 2 YEARS SINCE THE CAR WAS PURCHASED.) ELECTRONIC DASHBOARD ALSO SHOWED ALL OTHER SYSTEMS FUNCTIONING REGARDING BATTERY, TEMPERATURE SENSOR, ETC. DRIVER WAS ON BUSY CITY AVENUE IN FULLERTON, CALIFORNIA TRAVELING AT ABOUT 40 MPH WHEN SPUTTERING BEGAN. CAR POWER SLOWLY DECREASED TO ABOUT 20 MPH, BUT FORTUNATELY DRIVER WAS ABLE TO MAKE IT THROUGH SEVERAL GREEN LIGHTS TO A COMMERCIAL AREA. FORTUNATELY SATURDAY NIGHT TRAFFIC WAS NOT HEAVY, SO A LANE CHANGE TO THE RIGHT WAS POSSIBLE WITHOUT AFFECTING OTHER DRIVERS WHO WISHED TO GO AT A FASTER SPEED. CAR SLOWED DOWN TO ABOUT 5 MPH AS DRIVER MANEUVERED CAR FOR THE LAST 500 FEET INTO A GASOLINE STATION PARKING LOT. CAR ENGINE CAME TO A COMPLETE STOP. THIS WAS LESS THAN 5 MINUTES AFTER THE FIRST "ENGINE MALFUNCTION" WARNING ON THE ELECTRONIC DASHBOARD. ATTEMPTS TO RESTART THE ENGINE WERE UNSUCCESSFUL; A CLICKING SOUND IN THE IGNITION WAS HEARD. CAR ENGINE SUBSEQUENTLY WOULD NOT TURN OVER AND HAD TO BE TOWED SATURDAY NIGHT. *TR

I PICKED THE CAR UP FROM THE DEALER ON FRIDAY SEPT. 30 FOR REPAIRS FROM THE EARLIER INCIDENT AND DROVE THE CAR APPROXIMATELY 95 MILES. ON SAT. OCT 1 I DROVE 5 MILES AND AS I TURNED INTO MY DRIVE WAY THE CAR SHUT OFF IN THE SAME MANNER AS BEFORE, THE DOORS UNLOCKED AND THE DASH BOARD LIGHTS WENT BLACK. ONLY THIS TIME IT DID NOT RESTART AFTER WAITING. I HAD THE CAR TOWED TO THE DEALER AGAIN, AND THIS TIME IT WAS A FAULTY CLIMATE CONTROL SWITCH IN THE ELECTRICAL UNIT. I CONTACTED VW AMERICA AGAIN ABOUT THE ISSUES WITH THE CAR. SEE COMPLIANT #10428913. I EXPRESSED MY ISSUES THE SAFETY OF THE CAR AND THAT THE CAR WAS SUDDENLY SHUTTING OFF. VW AMERICA COVERED THE COST OF THE SECOND REPAIRS BUT NOT THE FIRST. *TR

30 SEPT 2011. WHILE SITTING AT AN INTERSECTION WE NOTICED A RATTLING SOUND COMING FROM OUR 2009 JETTA TDI. COULD ALSO FEEL A SLIGHT VIBRATION THROUGH THE SHIFT LEVER AND STEERING WHEEL. INITIAL THOUGHT WAS AN A/C CLUTCH ISSUE DUE TO A SQUEALING SOUND THAT STARTED. PROCEEDED THROUGH THE INTERSECTION AND ACCELERATED TO APPROXIMATELY 30 MPH WHEN THE "ENGINE FAULT WORKSHOP" LIGHT CAME ON AND THE SOUND BECAME VERY LOUD. WE IMMEDIATELY PULLED INTO A PARKING LOT TO INVESTIGATE. LOUD METALLIC NOISES APPEARED TO BE INTERNAL TO THE ENGINE NOT EXTERNAL. SHUT THE CAR OFF AND IT WOULD NOT RESTART. CAR WAS TOWED TO MOSSY VW (CLASSIC VOLKSWAGEN) IN ESCONDIDO, CA AT CLOSING TIME AND WILL BE TROUBLESHOOT IN THE MORNING. 50,000 MILES ON THE CAR. GREAT DEALER SO FAR, SERVICE STAYED LATE TO ASSIST AND ENSURED WE HAD TRANSPORTATION HOME. A QUICK ONLINE SEARCH REVEALED HPFP FAILURES FOR 2009 VW TDI CARS ARE BECOMING MORE COMMON AND UNFORTUNATELY THE MANUFACTURER IS NOT ACKNOWLEDGING AND SOME DEALERS ARE BLAMING ON FUEL CONTAMINATION WITH UNLEADED GAS. OWNERS ARE REPORTING $10,000 REPAIR BILLS. WE HAVE OUR DIESEL FUEL RECEIPT FROM YESTERDAY, 29 SEP 2011, CONFIRMING CORRECT FUEL WAS USED. *TR

I WAS TRAVELING ALONG THE OUTER LOOP OF 495 BELTWAY IN THE RIGHT CENTER LANE AT APPROXIMATELY 7:15AM WHEN THE CAR SUDDENLY SHUT OFF. THE DOORS LOCKS CLICKED UNLOCK AND THE DASH LIGHTS WENT BLACK. THE CAR DRIFTED TO THE SHOULDER OF THE ROAD. AFTER ABOUT 5 MINUTES THE CAR STARTED AND I DROVE 1/2 MILE AND SHUT OFF AGAIN IN THE SAME MANNER. THE CAR WAS TOWED TO VOLKSWAGEN OF WALDORF WHERE THEY CITED A ELECTRONIC CONTROL UNIT IN THE STEERING COLUMN WAS FAULTY. *TR

DRIVING ON MOUNTAIN ROAD AT NIGHT. SUFFERED ABRUPT LOSS OF VEHICLE DRIVE POWER. CAR STALLED AND CAME TO STOP AT SIDE OF NARROW ROAD (PARTIALLY BLOCKING ROADWAY). TOWED TO MODESTO CALIFORNIA AND THEN TO VW DEALER IN MODESTO CA THE NEXT MORNING. DIAGNOSED AS FUEL PUMP FAILURE. WIFE WAS DRIVING, I WAS A PASSENGER. *TR

FLASHING GLOW PLUG WARNING LIGHT AND LOSS OF POWER WHILE GOING 70 MPH ON TURNPIKE. CAR WENT INTO "LIMP MODE" ALLOWING EXIT FROM TURNPIKE. CAR TRAVELED SEVERAL BLOCKS THEN STALLED AT STOP LIGHT AND WOULD NOT START. CAR WAS TOWED TO VW DEALER AND DIAGNOSED WITH FAILED HIGH PRESSURE FUEL PUMP AND METAL PARTICLES CONTAMINATING DIESEL FUEL. DEALER TO REPLACE ENTIRE FUEL SYSTEM. *TR

MY 2009 VW JETTA TDI BURST INTO FLAMES 15-20 MINUTES AFTER BEING PARKED. NO ONE WAS IN OR NEAR THE CAR AND THERE WERE NO INJURIES OR EXTENDED FIRE DAMAGE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE HOTSPOT IS IN THE FRONT LEFT OF THE CAR, WITH SEVERE DAMAGE TO ALL COMPONENTS UNDER THE HOOD AND FRONT INTERIOR OF THE CAR. THE CAR HAD BEEN IN LIKE-NEW CONDITION WITH SCHEDULED MAINTENANCE PERFORMED ON-TIME BY A VW DEALER; THERE HAD NEVER BEEN ANY MAINTENANCE OR PERFORMANCE ISSUES THAT I KNEW OF PRIOR TO THE INCIDENT. I CONTACTED VW ON 9/20/2011 ABOUT THE INCIDENT. THEIR FIRE INSPECTOR STUDIED THE REMAINS OF THE CAR ON 9/22/2011 AND DEDUCED IT MIGHT HAVE BEEN AN ISSUE WITH THE EXHAUST SYSTEM, AND THE LEAK/FIRE PROBABLY STARTED AS I WAS STILL DRIVING. THERE WAS NO RECOURSE OR FURTHER ACTION. AT THE TIME, THE VIN # OF MY CAR HAD NOT BEEN A PART OF ANY RECALL. I BELIEVE MY CAR MIGHT/SHOULD HAVE BEEN PART OF A RECENT RECALL ANNOUNCED ON 10/5/2011 ON TDIS DUE TO FIRE HAZARD. *TR

LOST POWER DRIVING ON A DIVIDED HIGHWAY. FAST CARS SLOWED TO 15 MPH BEHIND WHEN I WENT INTO LIMP MODE. WOULD NOT START AT THE STOP SIGN. JAMMED UP TRAFFIC. HIGH FUEL PRESSURE PUMP FAILURE FIXED BY DEALER. *TR

BRAKES SQUEALED FROM THE DATE OF DELIVERY IN MARCH 2009. VEHICLE WAS TAKEN TO VW SERVICE DEPARTMENT ON SEVERAL OCCASIONS TO INSPECT BRAKES. I WAS TOLD EACH TIME THAT THAT'S COMMON IN THE VW JETTA AND I HAD TO GET USED TO IT. BRAKES SEEMED TO FAIL ON SEVERAL OCCASIONS AND CAUSED AN ACCIDENT. VEHICLE WAS TAKEN TO VW SERVICE AFTER ACCIDENT SEVERAL TIMES TO INSPECT BRAKES AND EACH TIME I WAS TOLD NOTHING IS WRONG UNTIL THEY FINALLY REPLACED THE BOOSTER AND THE SWAY BAR LINKS. AFTER VEHICLE WAS DELIVERED BACK TO ME, THE BRAKE FLUID STARTED TO LEAK AND THE BRAKE WARNING LIGHT KEEPS ILLUMINATING. VW SAID THAT NOTHING IS WRONG WITH THE CAR. THE CAR HAS DELAYED BRAKING AND SOMETIMES NO BRAKES AND IS DANGEROUS ON THE ROADS, ESPECIALLY THE HIGHWAY. *TR

WAS TOLD BY VW THAT MY ENGINE HAD FAILED. THIS IS LESS THAN 1 YEAR AFTER MY HPFP "EXPLODED" AND MY ENTIRE FUEL DELIVERY SYSTEM WAS REPLACED DUE TO CONTAMINATION. *TT

CAR WAS BEING DRIVEN IN TOWN. GLOW PLUG LIGHT AND CHECK ENGINE LIGHT CAME ON. CAR WAS DRIVEN TO PARKING LOT AND ENGINE STOPPED. WOULD NOT RESTART. TOWED TO AUTOBAHN VW IN FORT WORTH AND FUEL PUMP FAILURE DIAGNOSED. CAR IS 2009 JETTA TDI WITH 47,300 MILES. FUEL WAS PURCHASED AT RACETRACK WHERE WE ALWAYS BUY. TANK WAS DOWN TO HALF FULL. *TR

MY VEHICLE EXPERIENCES BRIEF HESITATION DURING ACCELERATION USUALLY IN 3RD GEAR AND IT OCCURS INTERMITTENTLY, SOMETIMES 2-3 TIMES/DAY AND SOMETIMES 2-3 TIMES/WEEK. SOMETIMES IT FEELS VERY MINOR, LIKE THE ENGINE WAS STARVED FOR FUEL AND SOMETIMES IT IS MORE SEVERE, AND THE WHOLE CAR JERKS. I HAVE A MANUAL TRANSMISSION AND HAVE EXPERIENCED IT AND REPORTED IT TO THE DEALER MULTIPLE TIMES WITH REPLICATION ONLY ONCE, WHEN THE SERVICE MANAGER WAS RIDING WITH ME. HE ORDERED A PART AND REPLACED IT AND THEY HAVE DOWNLOADED ECM UPDATES MULTIPLE TIMES WITH NO RESULTS. *TR

CAR STUTTERED AND THEN STALLED. ENGINE WOULDN'T RESTART. DRIVING 35MPH IN RESIDENTIAL AREA. *KB

THE CAR STALLED WHILE I WAS DRIVING DOWN AMSTERDAM AVE IN NEW YORK, NY. THE ENGINE PUTTERED THEN A MASSIVE AMOUNT OF SMOKE STARTED COMING FROM THE EXHAUST. THE SMELL WAS UNBEARABLE. I TOOK IT TO TWO DIFFERENT MECHANICS AND BOTH STATED THAT THERE WAS GASOLINE COMING FROM THE EXHAUST THERE COULD HAVE BEEN AN EXPLOSION. I AM GLAD THAT THERE WAS NO EXPLOSION BECAUSE I WAS DRIVING MY FAMILY HOME. *KB

THE INCIDENT HAPPENED ON THE HIGHWAY MINUTES AFTER I LEFT WORK. SOME OF THE LIGHTS CAME UP ON THE DASHBOARD THAT MADE ME PULL OVER AND STOP TO CHECK WHAT THEY MEAN. I TURNED THE CAR OFF AND CHECKED THE MEANING OF THE ICONS IN THE AUTO MANUAL. PER ADVISE IN THE MANUAL, I CONTACTED VW DEALERSHIP WHERE I WAS TOLD TO BRING THE CAR IMMEDIATELY IN. UNFORTUNATELY, THE CAR DID NOT START ANYMORE AND I WAS TOWED TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THE CAUSE FOR THIS WAS INTERNAL PUMP FAILURE WHICH MEAN REPLACING HIGH PRESSURE PUMP, FUEL TANK ETC. I POSSES ALL THE NECESSARY DOCUMENTS WITH THE DETAIL INFORMATION AND CORRECT DEFINITIONS OF EXACT FAILURE. IT HAS CAUSED GREAT INCONVENIENCE SINCE THIS IS THE ONLY CAR IN OUR FAMILY. IT ALSO COST US $219.92 OUT OF POCKET TO COVER THIS INCIDENT SINCE EXTENDED WARRANTY OF VW DID NOT PICK UP THE TAB IN FULL. AGAIN, ALL DOCUMENTS ARE IN MY POSSESSION TO PROVE IT. IT TOOK 7 DAYS TO RECEIVE THE CAR BACK. *TR

ABS CONTROL MODULE FAILED AND REAR BRAKES LOCKED UP. *TR

VEHICLE IS A 2009 VOLKSWAGEN DIESEL JETTA SPORTWAGEN, VIN [XXX]. VEHICLE SERVICED AT THE VW DEALERSHIP FOR THE FULL 40,000 MILE SERVICE AT ACTUAL MILEAGE 40,525. ON TRIP A FEW DAYS LATER AT 41,070 THE HIGH PRESSURE FUEL PUMP FAILED, CONSEQUENCES WERE A DANGEROUS SITUATION DUE TO (1) BEING SUDDENLY WITHOUT POWER TO MOVE THE VEHICLE WITH OTHER VEHICLES APPROACHING BEHIND ME, AND ONCOMING. HAD TO PUSH THE VEHICLE TO A SAFE PLACE; (2) TEMPERATURES WERE OVER 100 F, LEAVING ME AND MY PASSENGERS IN DANGER UNTIL WE COULD BE RESCUED; (3) I HAD TO PAY FOR A TOW OF THE FAILED VEHICLE THEN RENT ANOTHER VEHICLE TO CONTINUE MY TRIP AND WILL HAVE TO DRIVE OVER 400 MILES IF/WHEN THE VEHICLE IS REPAIRED TO PICK IT UP. THIS IS A HUGE UNEXPECTED EXPENDITURE. VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP AND IS AWAITING PARTS. AS I UNDERSTAND IT, METAL SHAVINGS FROM THE PUMP FAILURE TRASH THE ENTIRE FUEL SYSTEM AND ALL PARTS MUST BE REPLACED WITH NEW ONES. AT BEST, I WILL BE WITHOUT A CAR FOR 7 TO 10 DAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

REAR DRIVER SIDE DOOR DOES NOT ALWAYS LOCK. I FIRST NOTICED IT WHEN I WAS PARKING THE CAR AND THE DOOR DID NOT LOCK. THERE IS NO WAY OF LOCKING THE DOOR MANUALLY AS IN A CAR WITHOUT AUTOMATIC DOOR LOCKS. PERIODICALLY, THE LOCK FAILS TO ACTUATE WHEN DRIVING (DOORS ARE SUPPOSE TO LOCK AUTOMATICALLY). PRESSING THE LOCK/UNLOCK BUTTON DOESN'T ALWAYS WORK. THERE IS NO EASY WAY TO TELL IF THE DOOR LOCKED PROPERLY WHEN DRIVING WITHOUT TAKING MY EYES OFF THE ROAD AND IF THE DOOR DIDN'T LOCK, IT DOESN'T LOCK WITH THE ELECTRIC LOCK/UNLOAD SWITCH. THIS IS NOW HAPPENING ON A REGULAR BASIS. I AM UNDER THE IMPRESSION THAT ONE MAJOR REASON FOR LOCKING YOUR CAR DOORS IS TO PROTECT PASSENGERS FROM BEING EJECTED FROM THE CAR IN THE EVENT OF A CRASH. *TR

OWNER OF AN 2009 VW JETTA TDI, WHICH AFTER BEING TOWED TO THE DEALER WAS TOLD THE HPFP FAILED DUE TO CONTAMINATED DIESEL FUEL. AFTER LOOKING AT FORUMS AND RESEARCH ON THE INTERNET, I FOUND THIS TO BE RECURRING ISSUE ON THIS MODEL. I HAVE USED THE SAME FUELING STATION (SHELL) AND THE SAME DIESEL PUMP FOR THE YEAR AND A HALF, AND GETTING STATEMENTS FOR THE PRIOR OF THAT TIME FROM MY FUEL CARD MAILED TO ME. ON JULY 29, I WAS DRIVING ON A SECONDARY ROAD, WHEN WITHOUT NOTICE, MY CAR STALLED AND LOST ALL POWER, AND NEVER RESTARTED. I HAD THE CAR TOWED TO THE DEALER THAT I HAD PURCHASED IT, AND TAKE TO DO MY SCHEDULED MAINTENANCE, AND RECEIVED THE NEWS OF THE FUEL PUMP ISSUE ON THE FOLLOWING MONDAY. I WAS TOLD THAT HE DEALER HAS CONTACTED THE REGIONAL VW OFFICE, BUT I HAVE NOT HEARD ANY RESPONSE. I ALSO CALLED THE VW ADVOCATE ON AUG. 5, AND WAS TOLD GIVEN A CASE NUMBER AND WAS TOLD THAT A CASE MANAGER WOULD BE CALLING ME OR ABOUT AUG. 8, AND TODAY, AUG. 8, I READ ON THE INTERNET THAT THERE IS ANOTHER INVESTIGATION INTO VW TDI'S AND I'M GROWING CONCERN ON THIS ISSUE. I WAS TOLD THAT MY REPAIRS WOULD COST ABOUT $9000, WHICH IS HALF OF WHAT I PAID FOR THE CAR, AND WAS TOLD THAT THERE WAS NO GUARANTEE IT WOULD HAPPEN IN THE FUTURE, WHICH MAKES ME UNHAPPY WITH VW, I BELIEVE THAT VW NEEDS TO ADDRESS THIS ISSUE. *TR

CAR LOST ENGINE POWER WHEN ONE CRUISE CONTROL ON THE INTERSTATE. LUCKILY IT WASN'T BUSY AT THE TIME. HAD TO SLOWLY COAST OFF THE SIDE OF THE ROAD WITHOUT POWER TO THE ENGINE. WOULDN'T RESTART AFTER. *TR

DSG TRANSMISSION IS GETTING MORE FREQUENT WITH THE HARD SHIFTING/SURGING BOTH FORWARD AND REVERSE AND OCCURS USUALLY WHEN SLOWING DOWN AND THEN LETTING GO OF THE BRAKE UPON A GREEN LIGHT. SOMETIMES THE CAR WILL ROLL BACK IF ON A SLIGHT INCLINE WHEN LETTING GO OF THE BRAKE. VW DEALERSHIP SAYS THAT THE DSG IS A VERY "ACTIVE" TRANSMISSION AND IT IS NORMAL. I WAS TOLD THIS ON TWO SEPARATE OCCASIONS AND GOING TO BRING MY CAR IN AGAIN UNTIL THE PROBLEM IS FIXED. *KB

MY 2009 VW TDI SPORTWAGEN WITH LESS THAN 22,000 MILES LOST POWER AND STALLED AS I PULLED INTO A BUSY INTERSECTION. DASHBOARD DISPLAY SHOWED "ENGINE FAULT WORKSHOP." I ATTEMPTED TO RESTART ENGINE. THE ENGINE RAN A FEW SECONDS AND STALLED AGAIN WITH SAME DISPLAY WARNING. I COASTED OFF THE ROADWAY. THE VEHICLE WOULD THEN NOT RESTART AT ALL. MY VEHICLE WAS TOWED TO DEALER NEXT DAY WHERE THEY DETERMINED THAT MY HPFP (HIGH PRESSURE FUEL PUMP) HAD DISINTEGRATED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. DEALER TRIED TO SAY MY DIESEL FUEL WAS CONTAMINATED BY GASOLINE. I PERSONALLY FUEL THE CAR EACH TIME FROM A LOCAL DIESEL STATION WHICH IS OWNED AND OPERATED BY A DIESEL ENTHUSIAST FAMILY. THEY DO NOT EVEN HAVE A GASOLINE PUMP ON SITE! VW AGREED TO FIX THE CAR UNDER WARRANTY BUT STATED THE ESTIMATE FOR THE JOB WOULD RUN BETWEEN $7000 - $10,000 IF NOT COVERED. THE VEHICLE HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR AND IS NOT YET REPAIRED. A CALL TO VOLKSWAGEN OF AMERICA REVEALED THAT THEY ARE AWARE OF NUMEROUS INCIDENTS OF THIS NATURE IN THEIR NEW CLEAN DIESEL VEHICLES, BUT THAT THEY ARE BLAMING THE PROBLEM ON THE LOW QUALITY OF THE U S FUEL SUPPLY WITH RESPECT TO POOR LUBRICITY. THEY STATED THEY ARE REPLACING MY FUEL PUMP WITH THE SAME PART NUMBER AS THE ORIGINAL. THEY HAVE REFUSED TO RECALL THE CAR SO FAR OR EXTEND THE WARRANTY ON THE REPLACEMENT COMPONENTS. *TR

FILLED FULL TANK JULY 17TH, 2011, WITHIN 120 MILES, 3 COMPLETE ENGINE SHUTDOWNS WHILE DRIVING. BROUGHT TO DEALERSHIP. TESTED AND 17.10 HOURS REPAIR. RAIL FUEL PRESSURE TOO LOW. REMOVED PRESSURE SENSOR ON INJECTION PUMP. FOUND METAL INSIDE PUMP. METAL THROUGHOUT FUEL SYSTEM. CONTACTED TECH ASSISTANCE. REPLACED ALL PARTS AS ADVISED. REPLACED FUEL TANK. REPLACED FUEL LINES. REPLACED FUEL INJECTORS. REPLACED HIGH PRESSURE FUEL PUMP. REPLACED LOW PRESSURE FUEL PUMP. REPLACED AUXILIARY FUEL PUMP. REPLACED FUEL FILTER. DRAINED FUEL IN OLD FUEL TANK AND PUT IN 5 GALLONS OF FRESH DIESEL IN NEW TANK. REPLACED FUEL RAIL. INJECTOR LINES. INITIAL DIAGNOSTIC CONSISTED OF FUEL PRESSURE TEST INSPECTION OF CONTAMINANTS IN FUEL. BASICALLY THE DEALERSHIP TOLD ME THIS IS COVERED UNDER THE DRIVETRAIN WARRANTY, BUT MY FUEL WAS CONTAMINATED. I ONLY USED 1/10TH OF A TANK OF BIOFUEL ONCE LIKE A YEAR AGO. I HAVE CONTACTED SHELL TO SEE IF THAT TANK OF FUEL HAD ANY PREVIOUS COMPLAINTS AND NONE MENTIONED. ALL IN ALL $6,500 IN PARTS. *TR

2009 VOLKSWAGEN JETTA TDI AT 53,000 MILES MY RADIATOR WENT OUT DUE TO A DESIGN FLAW WERE A CLAMP RUBBED A HOLE IN THE RADIATOR. VW WOULD NOT COVER UNDER FACTORY WARRANTY, AT 68,000 MILES THE ALIGNMENT WENT OUT IN THE AUTOMOBILE, AND FINNALLY AT 72,000 MILES I NOTICED MY TRANSMISSION MAKING A HARD SHIFT AND A DELAY SHIFT WHEN TAKING OFF, I INQUIRED ABOUT IT TWICE AT THE DEALER SHIP AND WAS ADVISE NOTHING WAS WRONG. THEN AT 94,000 MILES I STARTED HEARING A LOUD NOISE FROM MY MOTOR IT IS THE DUAL MASS CLUCH FLYWHEEL HAS GONE OUT. THE DEALERSHIP WANTS $3000.00 TO FIX. I CALLED VW OF AMERICA, THE VP I TALKED TO, SAID JUST BECAUSE THE PART WAS RECALLED IN AUSTRALIA AND CANADA IT DOESN'T MEAN ANYTHING TO THEM. *TT

FIRST INCIDENT IN JULY 2011 BUT SAME ONGOING ISSUE AND AT THE DEALERSHIP AT LEAST 8 TIMES IN 11 MONTHS. CURRENTLY AT THE DEALERSHIP AGAIN FOR ALMOST 3 WEEKS NOW. ITS ALWAYS THE SAME "SYMPTOMS" BUT ALWAYS TOLD ITS ANOTHER PROBLEM..... AS FOLLOWS: -SPUTTERS AND JERKS -EXHAUST OR GAS FUMES OVERCOME THE CAR -ENGINE REVS BUT THE CAR WONT MOVE, THEN JOLTS FORWARD. -STALLS WHEN TRYING TO START, IT JERKS VIOLENTLY MAKING A PUTTING NOISE AS IF IT CAN'T GET FUEL THEN DIES. -THERE'S A BEEPING NOISE COMING FROM SOMETHING IN THE ENGINE WHEN IT STALLS THAT NO ONE SEEMS TO KNOW WHAT IT IS. I HAVE REPLACED: -INTAKE MANIFOLD -ALL FUEL SENSORS -LOW PRESSURE FUEL PUMP -HIGH PRESSURE FUEL PUMP -MELTED FUSES WITH UNKNOWN CAUSE -TWO BATTERIES -OTHER SMALLER ITEMS RELATED TO FUEL SYSTEM. *JB

I NOTICED FIRST THAT THE ALARM WILL NOT CHIRP WHEN ACTIVATED HOWEVER THE LIGHTS WILL FLICKER. AS A RESULT IT WAS THE REAR DRIVER SIDE DOOR WILL NOT LOCK. AFTER THE RAIN SEASON THE PROBLEM WENT AWAY. IT DID HAPPEN EVERY YEAR TILL IT STOPS WORKING ALL TOGETHER. I FOUND OUT BY OTHER OWNERS THAT IT IS A COMMON PROBLEM AND THAT I WAS LUCKY THAT THE LOCK WAS JAMMED UNLOCK, IF IT WAS JAMMED LOCKED IT WAS UNABLE TO REPAIR WITHOUT DAMAGING THE DOOR. I FEEL IF SO MANY OWNERS ARE HAVING THE SAME PROBLEM IN A FAIRLY NEW CAR IT SEEMS A MANUFACTURING DEFECT AND NOT WEAR AND TEAR. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 TO 10 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP FAILED, ALLOWING METAL TO PENETRATE THE FUEL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

BACK DOORS RANDOMLY LOCK AND WON'T UNLOCK AS WELL AS REMAIN UNLOCKED AND WON'T LOCK. THIS CREATES CONCERN WITH PERSONAL SAFETY WHEN THEY WON'T LOCK (EJECTION IN CAR WRECK, STRANGERS ENTERING CAR) AND WHEN THEY WON'T UNLOCK (ABILITY TO GET OUT OF CAR IN EMERGENCY). THIS BEGAN AT ABOUT 30,000 MILES (TWO YEARS OLD) AND THEN APPEARED TO RESOLVE ONLY TO BEGIN AGAIN AT 50,000 MILES (3 YEARS OLD). DEALERSHIP TELLS ME IT WILL COST $800 TO FIX AND WHEN IT HAPPENS WITH THE FRONT DOORS IT WILL COST $1500 TO FIX THEM. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA WAGON TDI. THE CONTACT WAS DRIVING 28 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE MANUFACTURER WAS LATER CONTACTED VIA EMAIL. THE CONTACT WAS STILL AWAITING A RESPONSE. THE CONTACT PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE WHICH CONFIRMED A FAULTY HIGH PRESSURE FUEL PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,436.

HIGH PRESSURE FUEL PUMP FAILED AT 52000 MILES. THE ENTIRE FUEL SYSTEM WAS REPLACED WITH A WARRANTY ON PARTS OF 12000 MILES. AFTER 15000 MILES I EXPERIENCED ISSUE WITH HIGH PRESSURE FUEL PUMP AGAIN. THE FUEL LINE FROM HIGH PRESSURE PUMP TO FUEL RAIL WAS REPLACED. *TR

I WAS ON THE EXIT RAMP OF THE INTERSTATE AND THE GO TO WORKSHOP WARNING CAME ON ALONG WITH THE GLOW PLUG WARNING LIGHT. VEHICLE LOST POWER, I WAS ABLE TO GET TO A SIDE STREET AND TURNED OFF VEHICLE, IT RESTARTED AND SEEMED FINE DROVE ABOUT 2 MILES AND STOPPED FOR A LIGHT, CAR STALLED AND WARNING LIGHTS CAME BACK ON. CAR DID NOT RESTART HAD PUSH TO SIDE OF ROAD AND TOW HOME. TOWED TO DEALER FIRST OF WEEK. FOUND TO BE HIGH PRESSURE FUEL PUMP FAILURE OF THE DIESEL ENGINE. THIS IS THE SECOND ONE TO GO BAD FIRST ONE AT 135380 MILES AND NOW AT 228605 MILES ONLY 93225 MILES ON REPAIR JOB. VW REPAIRED THE FIRST ONE, REPLACED ENTIRE FUEL SYSTEM AT NO CHARGE, DO TO FAULTY HPFP. EVEN THOUGH THIS PUMP HAS LESS MILES THEY WILL NOT HELP WITH REPAIR COST. BOTH TIMES CAR DIED AT A MAJOR INTERSECTION AND HAD TO BE PUSHED TO SIDE OF ROAD. *TR

I PURCHASED A CERTIFIED 2009 VW JETTA TDI ON 5/5/2011. ON 6/3/2011 I HAD A INTERMITTENT CK ENGINE LIGHT. FOUND IT TO BE FUEL DELIVERY RELATED. CK OF FUEL FILTER FOUND ALOT OF FINE METALLIC SHAVINGS PRESENT, I REQUESTED MAINTENANCE HISTORY AND FOUND THIS VEHICLE HAD A HPFP FAILURE IN THE PAST AT 43366 MILES IT CURRENTLY HAS 50700 MILES. THIS VEHICLE HAS A LONG HESITATION TO ENGAGE IN DRIVE AND REVERSE, ALSO HAD A MEGATRONIC UNIT FAILURE. ALL FILTERS WERE REPORTED REPLACED AT 49,129 I LEFT IT ON THE LOT AND BOUGHT A 2011 MODEL. I HAVE A HARD TIME BELIEVING THE DEALER WAS NOT UNLOADING THIS CAR..AND TOLD ME IT WOULD BE RE-CERTIFIED AND SOLD AGAIN ON THEIR LOT. I HAD IT FOR ONE MONTH AND LOST 2000 DOLLARS ON IT. *TR

1. THE CAR'S GLOW PLUG LIGHT STARTED FLASHING AND THE CAR LOST POWER AND STALLED. 2. THE CAR STOPPED RUNNING SUDDENLY. PER THE DEALER, IT WAS CAUSED BY THE FUEL PUMP EXPLODING. *TR 3. THE ENTIRE FUEL SYSTEM, INCLUDING THE TANK, WAS REPLACED BY THE DEALER.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT NOTICED RUST IN THE FUEL FILTER AND PUMP CAUSING THE FUEL SYSTEM TO FAIL. ALSO, THE CHECK ENGINE LIGHT WOULD ILLUMINATE THEN VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS AWAITING A RESPONSE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 35,700. THE FAILURE MILEAGE WAS 35,680. THE VIN WAS UNAVAILABLE.

CAR FAILED TO START AT HOME ON JUNE 1, 2011 AT ABOUT 44.3K MILES. HIGH PRESSURE FUEL PUMP (HPFP) FAILED AND REPLACED BY DEALER ON JUNE 10, 2011. I'M AWARE OF THE ONGOING ENGINEERING ANALYSIS PHASE OF THE NHTSA INVESTIGATION OF FAILURES OF THE HPFP. HAD MY CAR STARTED, IT LIKELY WOULD HAVE STALLED ON THE HIGHWAY (LIKE MANY OTHERS) AND AT MINIMUM LEFT ME STRANDED AND POSSIBLY CAUSED AN ACCIDENT. I PUT EVERY DROP OF ULSD IN THE TANK (NOT A MISFUEL) AND HAVE RECEIPTS SHOWING SUCH STARTING AT ABOUT 20K MILES. AT ABOUT 26K MILES MY FUEL FILTER HAD SHINY VISIBLE METAL SPECKS ON TOP (LIKELY ALUMINUM FROM THE HPFP) AND WHAT LOOKED LIKE A COATING OF "DUST" ON THE TOP OF THE FILTER. DEALER DID THE 20K FUEL FILTER REPLACEMENT AND I INSPECTED MY FUEL FILTER FOR CONTAMINATION AT ABOUT 22K MILES AND THE FUEL FILTER TOP WAS PRISTINE. SO, THE SHINY SPECKS DEVELOPED BETWEEN 26K AND 22K MILES. AT 26K, THE DEALER REPLACED FUEL FILTER AND CLEANED FUEL FILTER CANISTER, INSPECTED METERING VALVE AND FUEL TANK FOR CONTAMINATION. DEALER FOUND A FEW SPECKS IN THE TANK. AT 40K MILES I REPLACED MY FUEL FILTER AS PART OF ROUTINE MAINTENANCE AND THERE WERE STILL SOME VISIBLE SPECKS BUT NOT THE "DUST" COATING. I CUT OPEN A SMALL SECTION OF THE FILTER (ABOUT 2 INCHES BY 6 INCHES) AND FOUND SEVERAL VISIBLE SPECKS. WHAT I DON'T KNOW IS IF THE SPECKS WERE REMNANTS FROM THE 26K MILE INCIDENT OR CONTINUAL WEARING OF THE HPFP WHICH LED TO FAILURE ON JUNE 1. *TR

VEHICLES CHECK ENGINE LIGHT CAME ON AND LOSS OF POWER DIED IN MIDDLE OF ROAD TOWED TO DEALERSHIP AND IT WAS COVERED FOR WARRANTY THEY REPLACED THE WHOLE FUEL SYSTEM DUE TO CONTAMINATION, NOW NOT EVEN A YEAR LATER LESS 15,000 MILES THEY LOSS OF POWER AGAIN, DEALERSHIP HAS HAD MY CAR FOR 2 WEEKS THEY DIDN'T KNOW WHETHER OR NOT THEY WERE GOING TO WARRANTY IT THEY SAID IT HAD A FAILED FUEL INJECTOR. STILL DO NOT HAVE CAR BACK.IM BEGINNING TO WONDER IF THERE WASN'T MORE WRONG THAN JUST A FUEL INJECTOR, MAYBE THE HIGH PRESSURE FUEL PUMP WAS AT FAULT A SECOND TIME, AND THEY JUST DIDN'T WANT TO TELL ME. *JS

[XXX] VOLKSWAGEN JETTA SPORTY WAGON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THEY WERE ATTEMPTING TO PARK THE VEHICLE AND WHEN SHE APPLIED THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE UNTIL SHE CRASHED INTO THE FRONT OF A GLASS BUILDING. THERE WERE NO INJURIES, A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER TO DETERMINE WHAT CAUSED THE FAILURE AND THE DEALER STATED THEY COULD NOT FIND ANY ERROR CODES. THE FAILURE AND CURRENT MILEAGE WAS 29,000. UPDATED 10/12/11

I HAVE A VW 2009 JETTA 2.0T WOLFSBURG SERIES, AND IT HAS BEEN HAPPENING STALLINGS FROM NOTHING. A LOT OF TIMES WHEN I START THE CAR, IT STALLS BY ITSELF FROM NOTHING AND SOMETIMES WOULD NOT START AGAIN. YESTEDAY MY WIFE WAS DRIVING ON THE HIGHWAY, AND SUDDERLY THE CAR STARTED TO LOOSE POWER UNITL SHE WAS RUNNING AT 20 MILLES PER HOUR, WHEN FROM NOTHING AGAIN. THE CAR STARTED RUNNING NORMALLY AGAIN. AFTER SHE GOT HOME I TOOK THE CAR FOR A RIDE, AND, ONE MORE TIME NOTHING HAPPENED. SHE DRIVES THE CAR FOR THE MOST OF TIME, BUT I HAD STALLED WITH ME, BUT I WAS ABLE TO RESTART THE CAR RIGHT WAY. HOWERVER, LOSING POWER ON THE HIGHWAY IS A NEW EVENT, AND I THINK IS "VERY DANGEROUS". I HAD BEEN AT THE VW DEALERSHIP THAT I BOUGHT THE CAR, WICH IS REEVES IMPORTS AT TAMPA, FLORIDA. WHEN WE TOOK THE CAR THERE FOR THE SCHEDULED MAINTENANCE, THEY WERE NOT ABLE TO FIND OUT WHAT HAPPENED WITH THE CAR. IN FACT, THE CAR WORKS PERFECTLY, BUT IT CONCERNS ME A LOT THAT WE HAVE A CAR THAT CAN STALL FROM NOTHING. I AM AWARE THAT NTHSA HAVE RECEIVED A LOT OF COMPLAINS ABOUT THESE EVENTS, AND I AM PRETTY SURE THAT VW KNOWS ABOUT THE PROBLEM, BUT IT DOES MAKE ME WORRY, WHEN NOBODY DOES NOTHING ABOUT THAT SITUATION. WHAT DO THEY WANT HAPPEN? A EVENT THAT CAN CAUSE AN ACCIDENT WITH FATAL VICTIMS?. I THINK THE GOVERNMENT HAS TO TAKE CARE THAT SITUATION FOR THE SAFETY OF THE PEOPLE THAT HAD PURCHASED THAT VEHICLE. *TR

POWER TRAIN:CLUTCH ASSEMBLY 2009 VOLKSWAGEN TDI 18000 MILES AND AGAIN AT 61000 THOUSAND MILES. JUST SHOULD NOT BE... ONE UNDER WARRANTY ONE NOT. 2 REPLACED MEANS POOR DESIGN ON VOLKSWAGENS PART. I SHOULD NOT HAVE HAD TO PAY. *TR

MY JETTA GLI STALLED ON ME WHILE I WAS ON THE HIGHWAY IN 5TH GEAR. THE EPC WARNING LIGHT CAME ON PRIOR TO THE CAR STALLING. I WAS UNABLE TO START THE CAR AFTER. *TR

RANDOM ENGINE FAILURE WHILE CAR IS IN GEAR, ENGINE LIGHT COMES ON AND VW ERROR CODE SAYS EXHAUST FLAP MALFUNCTION. *TR

CHECK ENGINE LIGHT ON AND GLOW PLUG LIGHT FLASHES. THERE IS A FLUTTER IN ENGINE RPM. ALSO THERE ARE METAL SHAVINGS IN FUEL FILTER. THE DEALER "DEAN MCCRARY VW" SAID CAR NEEDED EXHAUST TEMP SENOR AND IT DID FIX LIGHTS THAT WERE COMING ON. AS FAR AS METAL IN THE FUEL THEY TOLD ME THEY DIDN'T SEE ANY JUST TO KEEP DRIVING IT UNTIL THERE WAS A PROBLEM???. I HAVE A JAR OF THE FUEL THAT CAME OUT OF THE FUEL FILTER! OBVIOUSLY THERE WAS SOME SORT OF ISSUE METAL SHAVINGS IN FUEL FILTER CANNOT BE NORMAL. OBVIOUSLY THERE WAS NOT GOING TO BE METAL IN FUEL FILTER AT THIS POINT BECAUSE I HAVE CLEANED IT BEFORE BROUGHT INTO THE SHOP. BUT I TOLD THEM IT WAS FULL OF METAL AND I HAD A SAMPLE OF FUEL THEY COULD LOOK AT. THEY JUST SAID KEEP DRIVING IT AND WAIT UNTIL SOMETHING HAPPENS? I BELIEVE THEY HAVE A FUEL PUMP PROBLEM I DON'T UNDERSTAND WHY I SHOULDN'T GO AHEAD AND REPLACE THE FUEL PUMP IF ITS PUMPING METAL INTO MY FUEL SYSTEM. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSTICS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.

FIRST TIME OCCURRED AT APPROXIMATELY 42,150 MILES. CAR DRIVING ON HIGHWAY IN 6TH GEAR WITH CRUISE CONTROL ACTIVATED. SUDDEN LOSS OF POWER AND FLASHING CHECK ENGINE LIGHT, "ENGINE FAULT WORKSHOP" DISPLAYED. CAR CAN NO LONGER REACH HIGHWAY SPEEDS. PULLED OVER AT NEXT EXIT. TURNED OFF CAR, CHECKED UNDER HOOD, NO NOTICEABLE ISSUES. RESTARTED CAR, NO LIGHTS OR WARNINGS. DRIVES NORMAL. CALLED DEALER AND BROUGHT IN LATER THE SAME DAY WITH 42,259 MILES. THEY PUT IT ON THE COMPUTER AND FOUND A TSB 2020606 FOR A SOFTWARE UPDATE. DROVE VEHICLE OUT OF DEALER LOT, GOT ON HIGHWAY APPROXIMATELY 5 MILES FROM DEALERSHIP IN 6TH GEAR AROUND 70 MPH AND SAME ISSUE WITH FLASHING CHECK ENGINE LIGHT AND LOSS OF POWER. IMMEDIATELY BROUGHT THE CAR BACK TO THE DEALERSHIP WITH THE FLASHING CHECK ENGINE LIGHT STILL ON. THEY BROUGHT INTO THE SHOP AND WERE UNABLE TO FIND ANY ISSUE. PERFORMED ANOTHER SOFTWARE REFLASH. HAD TO PAY $102.60 (ONE HOUR OF LABOR, PLUS TAX). THIS ISSUE HAD BEEN ONGOING FOR MONTHS, THROUGH THE SUMMER WITH NO RESOLUTION. TYPICALLY HAPPENS AT HIGHWAY SPEEDS, BUT SOMETIMES IN 2ND OR 3RD GEAR ON LOCAL ROADS. FINALLY, IN SEPTEMBER WITH APPROXIMATELY 54K MILES, CAR ONCE AGAIN HAD ISSUE ON HIGHWAY. THIS TIME, RESTARTED, AND A SOLID CHECK ENGINE LIGHT STAYED ON. IMMEDIATELY CALLED VOLKSWAGEN OF AMERICA HOTLINE AND EXPLAINED MY ISSUE, STATED IT WAS A SAFETY ISSUE AND I'M CONCERNED. THEY GAVE ME A CASE NUMBER AND TOLD ME TO CALL THE DEALER. DEALER WAS ABLE TO GET MY CAR IN LATER THAT DAY, AND WAS ABLE TO PULL CODES FOR FUEL SYSTEM ISSUE. DEALER TOOK A FUEL SAMPLE, FOUND SHAVINGS IN FUEL CANISTER, AND GOT AUTHORIZATION TO PERFORM WARRANTY REPAIRS OF ENTIRE FUEL SYSTEM FROM VW. THEY SAID MY CAR WOULD BE FINE TO DRIVE FOR NOW. ONE MONTH LATER AT APPROXIMATELY 57K MILES BRINGING CAR IN. CAR CONTINUES TO HAVE ISSUE, AND ALMOST CAUSED AN ACCIDENT FROM POWER LOSS. VERY CONCERNING PROBLEM. *TR

WHILE DRIVING HOME THE VEHICLE WENT INTO A LIMP MODE, ONCE I MADE IT HOME, THE VEHICLE WOULDN'T START. I FELT IT WASN'T GETTING FUEL, SO I DECIDED TO TAKE IT TO THE VW SHOP I BOUGHT IT FROM. THEY CALLED ME A WEEK LATER STATING IT IS 6600 DOLLARS IN PARTS AND 1600 IN LABOR. I CALLED VW CUSTOMER CARE THEY FINALLY DECIDED TO PAY FOR PARTS. I HAVE SINCE PAID THE LABOR TO REPAIR THE VEHICLE. AFTER READING ONLINE THE COMMONALITY OF THIS PROBLEM SEEMS THE VEHICLE HAS AN ISSUE. WHAT HAPPENS WHEN IT HAPPENS AGAIN I PAY THE FULL AMOUNT.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA DIESEL TDI. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE VEHICLE SUDDENLY STALLED WITH THE ILLUMINATION OF A WARNING LIGHT. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY THE DEALER AND THEY ADVISED HIM THAT THE FUEL WAS CONTAMINATED. THE VEHICLE WAS REPAIRED FOR THE ENTIRE FUEL SYSTEM. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS UNAVAILABLE.