Volvo · XC60 · 2020
6
Recalls
17
Complaints
5/5
Safety Rating
The 2020 Volvo XC60 has 6 recalls and 17 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: service brakes (4 reports).
Source: NHTSA Public Records · Updated Apr 22, 2026
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
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Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
15.5% rollover risk in single-vehicle crash
Safety Features
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Remedy Status
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Remedy Status
Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Remedy Status
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Remedy Status
Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.
Remedy Status
Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10044.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Remedy Status
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.
Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.
Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.
Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.
I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.
The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly
We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.
1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.
VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.
WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V144000 (FORWARD COLLISION AVOIDANCE). THE VEHICLE WAS TAKEN TO LOCAL DEALER VOLVO CARS SAN DIEGO LOCATED AT 5350 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 279-9700 WHERE THE RECALL REPAIRS WERE COMPLETED. THE CONTACT STATED AFTER THE RECALL WAS COMPLETED, WHILE DRIVING AT A SLOW SPEED AND APPROACHING ANOTHER VEHICLE TURNING TO THE RIGHT WHEN SHE EXPERIENCED THE FAILURE FOR THE SECOND TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED WHILE DRIVING AT LOW SPEED AT A PARKING LOT WHEN THE VEHICLE FORCEFULLY APPLIED THE BRAKES. THE CONTACT STATED THE AUTOMATIC INTERVENTION WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED A WHIPLASH AND CONCUSSION AND SEEK MEDICAL ATTENTION 3 DAYS LATER. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE ON 4 DIFFERENT OCCASION AND ALSO WHEN GEARS ON REVERSE. THE VEHICLE WAS TOWED LOCAL DEALER VOLVO CARS CARLSBAD LOCATED AT 6830 AVENIDA ENCINAS, CARLSBAD, CA 92011. (760) 931-7100 AND UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
The 2020 Volvo XC60 has 6 recalls recorded by NHTSA.
NHTSA has received 17 owner-reported complaints for the 2020 Volvo XC60.
The 2020 Volvo XC60 received an overall safety rating of 5 out of 5 stars from NHTSA.
The most commonly reported complaint categories for the 2020 Volvo XC60 are service brakes (4 reports), electrical system (2 reports), unknown or other (2 reports).
Yes. NHTSA has 6 recalls on record for the 2020 Volvo XC60. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
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This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.