2017 Chrysler Pacifica Complaint Log

VEHICLE IS LOOSING ACCELERATION AND/OR ALL POWER WHILE IN OPERATION. VEHICLE WILL BE MOVING IN DRIVE AND THEN WILL NOT ACCELERATE UPON PRESSING GAS PEDAL. HAS ALSO COMPLETELY SHUT OFF WHILE IN DRIVE, AND HAD TO BE PUT INTO PARK AND RESTARTED. THIS IS A VERY DANGEROUS PROBLEM SINCE IT HAPPENS WHILE THE VEHICLE IS IN MOTION IN THE DRIVE FUNCTION. THIS HAS OCCURRED THREE TIMES NOW OVER THE COURSE OF 6 WEEKS. EVERY TIME IT OCCURRED ON A CITY STREET AT EITHER AN INTERSECTION OR IN A LINE OF TRAFFIC. VEHICLE WAS TAKEN TO CERTIFIED CHRYSLER DEALERSHIP AFTER THE SECOND OCCURRENCE, WHERE WE WERE TOLD THERE WAS NO PROBLEMS WITH THE TRANSMISSION OR ANY CODES SHOWING UP WHEN DIAGNOSTICS WERE PERFORMED. VEHICLE IS NOT FIT FOR DRIVING AS IT SEEMS IT WILL JUST RANDOMLY LOOSE ACCELERATION OR TURN OFF DURING OPERATION.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB

WHILE DRIVING THE VEHICLE IT TURNS OFF AND COMES TO A COMPETE STOP. THE SCREEN ON THE DASH READS MUST PLACE PARK IN P TO START. I HAVE TO THEN PLACE THE CAR IN PARK TO START BACK UP AGAIN. THIS HAS HAPPENED 3 TIMES IN 3 MONTHS. THE VEHICLE LOSES ALL FORWARD MOTION AND SHUTS OFF. EVERY TIME IT HAS DONE IT IT HAS BEEN WHILE EXCELERATING FROM A STOP SIGN ON A CITY STREET. THE CAUSE OF THIS SEEMS TO BE WITH THE TRANSMISSION AS THE VEHICLE STUTTERS JUST BEFORE IT STOPS.....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS

VEHICLE SHUT OFF WHILE DRIVING DOWN THE ROAD. HAPPENED TWICE SINCE OWNING THE VEHICLE 7/15/17 & 9/9/17. VEHICLE DASHBOARD SAID "STOP AND SHIFT TO PARK". WE TOOK TO DEALERSHIP AND THEY SAID THEY COULDN'T REPLICATE PROGRAM.

LAST NIGHT, WHILE DRIVING APPROX 40MPH, OUR BRAND NEW 2017 PACIFICA LTD SHUT DOWN. THE ENGINE SUDDENLY, WITH NO WARNING, JUST STOPPED. THE DOT ABOVE THE 'D' (FOR DRIVE) STARTED FLASHING, AND A MESSAGE FLASHED: 'SHIFT TO P TO START.' WE CAME TO A STOP IN THE MIDDLE OF THE ROAD. I PUT IT IN PARK AND THEN WAS ABLE TO TURN IT BACK ON. I HAD BOTH HANDS ON THE WHEEL, SO I NEVER TOUCHED THE STARTER BUTTON. THE KEY FOB WAS IN MY PURSE, WHICH WAS NOT MOVED. THANKFULLY WE WERE NOT ON A HIGHWAY, SO NOBODY RAN INTO US. I DROPPED IT OFF AT THE DEALERSHIP THIS MORNING, AND THEY JUST TOLD ME THEY CANNOT RECREATE THE ERROR. WE'VE HAD IT FOR ABOUT 2 WEEKS, AND WE'VE DRIVEN IT 1500 MILES, MOSTLY HIGHWAY.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

VEHICLE RANDOMLY SHUT OFF AT 60MPH ON ROUTE 70 WITH LOSS OF STEERING WHILE DIVING THROUGH A TUNNEL IN THE ROCKY MOUNTAINS. VAN HAD 7,500 MILES ON IT.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

THE VEHICLE HAS 950 MILES ON IT, A ROTATORY GEAR SHIFT KNOW, AND AN ELECTRONIC PARKING BRAKE. AT HOME I PARK THE VEHICLE ON A LEVEL SURFACE. I DO NOT ENGAGE THE PARKING BRAKE WHEN I LEAVE THE VEHICLE. ON QUITE A FEW OCCASIONS WHEN I ENTER THE VEHICLE AND TURN ON THE ENGINE, THE PARKING-BRAKE LIGHT COMES ON AND THE BRAKE IS ENGAGED EVEN THOUGH I DID NOT SET IT. FOR MOST OCCURRENCES, I CAN PRESS THE PARKING BRAKE BUTTON, AND THE LIGHT WILL GO OFF AND THE BRAKE WILL DISENGAGE. HOWEVER, ON SOME OCCASIONS, PRESSING THE BRAKE BUTTON GIVES NO RESPONSE. IF I TURN THE ENGINE OFF AND THEN BACK ON, THE BRAKE THEN DISENGAGES. A FEW TIMES I HAVE HAD TO TURN THE ENGINE ON AND OFF MORE THAN ONE TIME TO GET THE BRAKE DISENGAGED. A MORE SERIES PROBLEM WITH THE PARKING BRAKE IS THAT ON SEVERAL OCCASIONS THE BRAKE HAS SUDDENLY COME ON WHILE I AM DRIVING. THIS HAS OCCURRED WHEN I HAVE STARTED THE ENGINE AND DRIVEN ABOUT 100 FEET. IT HAS OCCURRED WHEN I AM MOVING FORWARD AND WHEN I AM BACKING UP. THE BRAKE SUDDENLY ENGAGES AND BRINGS THE VEHICLE TO AN ABRUPT HALT. ON THESE OCCASIONS PRESSING THE BRAKE BUTTON GAVE NO RESPONSE. I HAD TO TURN THE ENGINE OFF AND BACK ON. 7/5 I STOPPED AT A PHARMACY DRIVE-UP WINDOW, AND PUT THE VEHICLE INTO PARK. AFTER MY TRANSACTION, I ROTATED THE GEAR KNOB TO DRIVE, AND THE PARKING BRAKE LIGHT THEN WENT ON. I PRESSED THE BRAKE BUTTON MULTIPLE TIMES, AND THE LIGHT WOULD NOT GO OUT. I THEN TURNED THE ENGINE OFF AND BACK ON. (TO DO THIS I HAD TO HAVE PRESSURE ON THE BRAKE PEDAL.) WHEN I TURNED THE ENGINE BACK ON THE VEHICLE TOOK OFF AT SIGNIFICANT SPEED, AND I CRASHED INTO A STREET LIGHT POLE. WHEN A TOW TRUCK CAME TO GET THE VEHICLE THE TRUCK OPERATOR FOUND THAT THE VEHICLE GEAR KNOB WAS IN THE PARK GEAR. HE HAD A GOOD DEAL OF DIFFICULTY IN GETTING THE VEHICLE INTO NEUTRAL GEAR FOR THE TOWING PROCESS. HAVE PICTURES UPON REQUEST. .....UPDATED 11/03/17 *BF ..UPDATED 11/13/2017*JS ...UPDATED 11/17/17 *BF *JS *TR

CURRENT MILEAGE: 5560, MY VAN IS CURRENTLY IN SHOP FOR TRANSMISSION RELATED ISSUES FOR THE THIRD TIME. THE VEHICLE LOOSES ALL THE POWER ALL OF A SUDDEN IN THE MIDDLE OF THE ROAD WHILE DRIVING. I HAVE HAD THIS HAPPEN ON FOUR DIFFERENT OCCASIONS, COUPLE TIMES ON HIGHWAYS AND COUPLE TIMES ON CITY STREETS, HAVE TO PULL TO A SHOULDER IMMEDIATELY (GLAD I COULD). HAVE TO TRY 3 TO 4 TIMES TO START THE VEHICLE AND SOMETIMES EVEN HARD TO TURN THE DIAL TO GET THE VAN MOVING. ON MY FIRST VISIT TO THE DEALERSHIP THEY HAVE MENTIONS ITS TCM SOFTWARE ISSUE, SECOND VISIT THEY SAID IT WAS TCM LINE ISSUE, HAD TO ORDER PARTS AND GET IT FIXED, TOOK 10 DAYS. NOW THREE WEEKS LATER HAVE SIMILAR INCIDENTS HAPPEN AND NOW THE VAN IS BACK IN THE SHOP, THEY SAID THEY HAVE TO ORDER SMOOTHER PART IN REGARDS TO TRANSMISSION AND ITS ON BACK ORDER. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WITH THIS VAN, I HAVE CALLED THE COMPANY AND INFORMED THEM ABOUT MY CONCERNS, I SEARCHED THROUGH THE WEB TO SEE IF THERE ARE OTHERS EXPERIENCING THE SAME ISSUE AND I HAVE SEEN QUITE A FEW OF THEM IN THE SAME BOAT. SEEMS LIKE A KNOWN ISSUE WITH THIS TRANSMISSION. NOT SURE OF THE DIRECTION I NEED TO GO IN THIS REGARDS.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS *JS

THIS VEHICLE IS EQUIPPED WITH AN ENGINE SMART STOP FEATURE. MEANING IT WILL IT WILL SHUT OFF THE ENGINE WHILE AT A COMPLETE STOP. WHILE AT A STOP THE ENGINE DID SHUT OFF AS IT SHOULD. BUT THIS TIME THE VEHICLE CLUSTERED DISPLAYED A "PRESS BRAKE FOR DESIRED GEAR" MESSAGE". ALONG WITH A FLASHING BLUE LIGHT UNDER "D" INDICATOR UNDER THE SHIFT KNOB. IT WENT INTO PARK OR NEUTRAL ON ITS OWN. I SIMPLY PUT IT IN PARK AND BACK INTO DRIVE AND DROVE OFF. NOW I JUST DISABLE THE EMERGENCY SMART STOP OFF ON EVERY DRIVE FOR FEAR OF THIS HAPPENING AGAIN ...UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

THE DRIVER BACK ROW SEAT IS STUCK IN ONE POSITION AND WILL NOT WORK YOU WILL ASK ME FOR A DATE BUT RIGHT NOW I'M PULLED OVER ON THE SIDE OF THE ROAD TRYING TO GET MY SCREEN TO WORK FOR THE NAVIGATION AND I CAN'T SO I CANNOT TELL YOU MY DATE OF PURCHASE BUT THAT'S WHEN IT WAS. I AM PUTTING 07/01/2017 DOWN FOR THE DATE OF THIS BECAUSE I WOULD REALLY JUST LIKE TO GET HOME FROM OUT OF TOWN AT THIS POINT

THE WINDSHIELD WIPERS CAN'T KEEP UP WITH THE RAIN! YOU ARE GOING TO ASK FOR A SPECIFIC DATE BUT IT'S BEEN SINCE THE BEGINNING.

MY TOUCH SCREEN IS UNRESPONSIVE THREE FOURTHS OF THE TIME THAT I TRY IT. YOU ARE GOING TO MAKE ME PUT A SPECIFIC DATE HERE BUT THAT DOES NOT APPLY BECAUSE IT'S BEEN SINCE THE BEGINNING AND HERE I AM AND IT RIGHT NOW AND IT'S DOING IT AGAIN.

HARD SHIFTING IN LOW GEAR (AND NOW SOMETIMES AT HIGH SPEED). THE PROBLEM BEGAN BEFORE 25,000 MILES. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR A FIX. I'M ALWAYS TOLD THE PROBLEM CAN'T BE REPRODUCED. I'M NOW JUST WAITING FOR THE TRANSMISSION TO FAIL. THIS IS UNACCEPTABLE.

CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH

WINDOWS ROLL DOWN BY THEMSELVES VEHICLE IN PARK. ONE TIME VEHICLE PLACES SELF IN PARK WHEN BRAKING PULLING INTO A PARKING LOT. ONE OCCURRENCE, VEHICLE PLACED SELF IN PARK AND DIED IN STOP AND GO TRAFFIC ON INTERSTATE. HEATED SEATS WIRED BACKWARD.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS

WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.

I HAVE A CHRYSLER PACIFICA 2017 FOR 7 MONTHS. MY DISPLAY SAYS SERVICE SHIFTER. I HAVEN'T RECEIVED A RECALL FOR IT BUT FCA HAS RECALLED 1.1 MILLION VEHICLES WITH THIS PROBLEM. I HAD COMPLAIN VARIOUS TIMES OF A CLOCKING SOUND WHEN YOU CHANGE GEARS AND WAS GIVEN THE EXCUSE "THEY ALL DO THAT". THE PERSON WORKING AT THE DEALER IS NOW GONE. HELP IS NEEDED.

WHILE DRIVING AT 45 MPH, VEHICLE SHUTS OFF WITHOUT WARNING. VERY DANGEROUS AS THE CAR NEEDS TO COME TO A STOP TO RESTART. I WAS MERGING ONTO A HIGHWAY WHICH MADE MATTERS WORSE. VAN DID A SIMILAR THING EARLIER IN THE DAYBUT I WAS IN PARK. JUST SHUT OFF, NO WARNING. AT DEALERSHIP NOW.

WAS INVOLVED IN A PASSENGER SIDE IMPACT COLLISION WHILE IN MOTION ON A CITY STREET AND THE SIDE AIR BAGS DID NOT DEPLOY. IN FACT AS A RESULT OF THE COLLISION, ALL ELECTRONICS WHEN HAYWIRE. WINDOWS WOULD NOT ROLL UP/DOWN, DISPLAY ON RADIO SAID SOMETHING LIKE NO SERVICE, LIGHTS WERE BLINKING, AND THE CAR WOULD NOT TURN OFF. IMPACT OCCURRED JUST BEHIND THE PASSENGER FRONT WHEEL AND ALL THE WAY TO THE REAR WHEEL. SEEMS LIKE THE ELECTRONICS COULD BE BETTER PROTECTED IN A SIDE IMPACT COLLISION. LUCKILY, THERE WERE NO PASSENGERS ON THAT SIDE OF THE VAN. I WAS ACTUALLY ON MY WAY TO PICK UP THE KIDS FROM SCHOOL.

THE MINIVANS ENGINE AND ALL ELECTRONICS WILL SHUT OFF WHILE IN DRIVE, WE LOSE POWER STEERING AND ARE PROMPTED TO SHIFT TO PARK AND RESTART, IT'S HAPPENED 3 TIMES SO FAR ONCE DRIVING 45MPH ON A CITY STREET, ONCE AT A RED LIGHT IN DRIVE ON A LARGER HIGHWAY AND ONCE IN PARK IN A PARKING GARAGE.. ....UPDATED 11/03/17 *BF UPDATED11/09/2017*JS

NOTE: THIS IS AN OBSERVATION ONLY AND IS INTENDED AS A PRECAUTION, I HAVE NOT BEEN AFFECTED BY ANY INCIDENTS RELATED TO THIS ISSUE. THE 2017 CHRYSLER PACIFICA USES A DIAL TO CONTROL ITS ELECTRONIC GEAR SELECTOR. THIS DIAL IS LOCATED NEARBY OTHER CONSOLE DIALS FOR AUDIO VOLUME, FAN SPEED CONTROL, AND OTHER CONTROLS. ON A PREVIOUS VEHICLE OF A DIFFERENT MANUFACTURER, THE ELECTRONIC GEAR SELECTOR WAS REDESIGNED DUE TO USERS ACCIDENTALLY SELECTING GEAR CHANGES AND POWERING OFF THE VEHICLE WHILE DRIVING. I AM CONCERNED OF POTENTIAL FOR SIMILAR ACCIDENTAL GEAR CHANGES OR APPLICATION OF PARKING BREAK ON THE CHRYSLER PACIFICA DUE TO THE PLACEMENT OF THESE CONTROLS. PLEASE REVIEW THIS DASHBOARD CONFIGURATION FOR SAFETY CONCERNS AND MONITOR ACCORDINGLY.....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS

WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD THE CONSUMER REQUESTED TO BE REFUNDED THE FULL PRICE OF THE VEHICLE AND OTHER EXPENSES INCURRED DUE TO THE DEFECT. *JS

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, THE ENGINE SUDDENLY STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 10 MPH AND MERGING INTO THE RIGHT LANE. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY FOR APPROXIMATELY 30 MINUTES BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DALLAS CHRYSLER IN DALLAS, GA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED WHEN FAILED MAY 18,2018 OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. *TT CONSUMER STATED BETWEEN 18,000 AND 19,000 FOR 2ND AND 3RD FAILURE. UPDATED 10/15/18*JB

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS

WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE "SHIFT INTO PARK AND RESTART VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 21560 HALL RD CLINTON TOWNSHIP, MI 48038), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. ...UPDATED 11/13/2017 *BF UPDATED 11/16/2017*JS

THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DOOR SENSORS, UPDATED SOFTWARE, EVERY COMPONENT OF THE DOOR THEY CAN AND CANNOT FIX THE PROBLEM. IT IS INTERMITTENT, BUT FREQUENT. IN AN ATTEMPT TO FIX THE PROBLEM, THE CHRYSLER MECHANIC TURNED THE PINCH SENSOR DOWN SO LOW THAT IT NOW POSES A SAFETY PROBLEM BECAUSE THE DOOR DOES NOT SENSE IF AN OBJECT IS IN IT, UNTIL IT HAS FULLY CLOSED AND THEN POPS BACK OPEN. IT ONLY HAPPENS WHEN THE VEHICLE IS STATIONARY (I.E. THE DOORS DO NOT OPEN BY THEMSELVES WHEN DRIVING). IT DOESN'T MATTER HOW I OPEN OR CLOSE THE DOORS (I.E. WITH THE OVERHEAD INTERIOR BUTTON, THE INTERIOR DOOR BUTTON, THE EXTERIOR DOOR BUTTON, THE REMOTE OR PULL THE PHYSICAL EXTERIOR HANDLE). AFTER 8 MONTHS OF TRYING TO FIX IT, CHRYSLER IS REPLACING MY VEHICLE. THE DEALERSHIP HAD AT LEAST ONE OTHER PERSON WITH THE SAME PROBLEM AFTER I FIRST BROUGHT MY VEHICLE IN.

WE HAVE HAD OUR VAN TO VANCE CDJR IN MIAMI OK. SEVERAL TIMES BEGINNING BEFORE IT HAD 1000 MILES. THE VAN NOW HAS 15000 MILES ON IT AND HAS BEEN TAKEN IN WITH NO REPAIR OTHER THAN A COMPUTER UPDATE. THE VEHICLE RANDOMLY STUDDERS ON TAKE OFF AND SOMETIMES THE THROTTLE PEDAL IS DEAD. MY WIFE WAS ALMOST HIT PULLING OUT ONTO HWY 69 WHEN THE VEHICLE JUST DECIDED IT WANTED TO STAY AT AN IDOL WHEN STEPPING ON THE THROTTLE PEDAL. THIS HAS HAPPENED SEVERAL TIMES BUT THIS WAS BY FAR THE CLOSEST CALL. MANY TIMES EVEN AT ROAD SPEED THE THROTTLE IS SIMPLY NONREACTIVE. EVERY TIME WE TAKE IT IN THEY SAY THAT THEY ARE UNABLE TO REPLICATE THE PROBLEM OR JUST TELL US IT NEEDED A COMPUTER UPDATE, STILL WITH NO HELP.

VEHICLE CUTOFF WHILE DRIVING AND THEN HAD TO BE PUT IN PARK TO BE RESTARTED SINCE IT IS A PUSH TO START. WHEN PUT IN DRIVE THE VEHICLE JOLTED HARSHLY AND MADE A DINGING SOUND. ..UPDATED 07/20/17 *BF *CN

TRANSMISSION FAILED ON US 3 TIMES. FIRST WAS BACKING OUT OF A PARKING SPOT, TOTALLY LOCKED UP FOR 15 MINUTES. RESET AND RAN FINE. NEXT, WITH WIFE AND 3 KIDS IN THE VAN, TRANSMISSION LOCKED UP AT 45 MILES PER HOUR ALMOST CAUSING HER TO CRASH AND GET HIT. ALL LIGHTS CAME ON AND ELECTRONIC PARKING BRAKE ENGAGED. DEALERSHIP TOOK 2 WEEKS TO FIX AND SAID IT WAS FINE. NEXT, I WAS DRIVING AT 55 MPH AND TRANSMISSION LOCKED UP. ALMOST DIED. NO A/A BY THE GRACE OF GOD. ALL LIGHTS CAME ON AND PARKING BRAKE ENGAGED AGAIN. NOW, CHRYSLER IS REPLACING THE ENTIRE TRANSMISSION. WE WON'T TAKE IT BACK. FAMILY ALMOST DIED TWICE...UPDATED 07/20/17 *BF *TR

WHILE DRIVING ON A BUSY STREET, MY 2017 CHRYSLER PACIFICA SUDDENLY LOST THE ABILITY TO ACCELERATE. I WAS IN AN INTERSECTION PUMPING THE GAS PEDAL WITH NOTHING HAPPENING. THE WARNING MESSAGE ON THE DASH READ "SHIFT VEHICLE TO PARK" (OR SIMILAR). I COASTED TO A STOP WITH CARS NEARLY MISSING ME, SHIFTED TO PARK, TURNED THE CAR OFF, THEN TURNED IT BACK ON, SHIFTED TO DRIVE AND PULLED DIRECTLY INTO A PARKING LOT. I CALLED CHRYSLER ROADSIDE AND WAS TOWED TO THE DEALERSHIP WHERE MY CAR IS NOW. ACCORDING TO WHAT I'M SEEING ON CHRYSLER FORUMS, THIS IS BEGINNING TO HAPPEN ACROSS THE COUNTRY & CHRYSLER IS NOT ADDRESSING THIS EXTREMELY SERIOUS SITUATION. THANK YOU FOR YOUR TIME AND I LOOK FORWARD TO A RESPONSE.

VEHICLE STOP RUNNING RANDOMLY. STOPPED RUNNING WHILE ON ROAD. HOW TO COMPLETELY STOP PUT IN PARK TO RESTART PERIOD SAFETY ISSUE BIG TIME

PURCHASED A BRAND NEW CHRYSLER PACIFICA VEHICLE 3 WKS AGO ON MAY 18 2017. WE HEADED OUT ON VACATION ON THE 20TH OF MAY. MAY 21 WAS THE FIRST INCIDENT ON THE INTERSTATE IN CHICAGO WE STALLED IN THE MIDDLE OF TRAFFIC FOR APPROXIMATELY 10 MINUTES. MAY 27 WE PULLED UP TO A STOPLIGHT AND THE ENGINE STALLED OUT ON US THAT LASTED APPROXIMATELY 3 MINUTES, THE SAME DAY AT A TOLLBOOTH WE STALLED OUT WHICH LASTED ABOUT 25 MINUTES BEFORE THE CAR WOULD START AGAIN WE ENDED UP CALLING FOR A TOWING SERVICE BUT THE CAR WE STARTED AND WE CANCELED THE TOW SERVICE. MAY 30 WE LEFT THE GROCERY STORE THE SCREEN SWITCH TO THE APP PAGE AND WOULD NOT SWITCH BACK, THE BRAKES LOCKED AND WE LOST ENGINE POWER. THAT LASTED 20 MINS BEFORE CAR WOULD START. JUNE 7 CAR WOULD NOT START AFTER COMING OUT OF THE GROCERY STORE WAITED 20 MINUTES THEN TRIED AGAIN CAR STARTED 30 SECONDS AFTER THE IGNITION BUTTON HAS BEEN PRESSED BY ITSELF. JUNE 11 CAR STALLED OUT PULLING INTO THE DRIVEWAY. TOOK LESS THEN A MINUTE TO RESTART THIS TIME. WE HAVE TAKEN THE CAR INTO THE DEALER AND THE COULD FIND NOTHING AND COULD NOT REPLICATE. WE NOW HAVE TO DRIVE BACK FROM PA TO ND WITH A VEHICLE I AM AFRAID TO DRIVE WITH 6 KIDS. I AM SO UPSET AND DISAPPOINTED IN THIS CHRYSLER PRODUCT.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

I WAS TURNING INTO A PARKING LOT AND MY 2017 CHRYSLER PACIFICA SUDDENLY TURNED OFF. THE DISPLAY SAID SOMETHING ALONG THE LINE OF "CAR MUST BE IN PARK." I HAD TO PUT MY CAR BACK IN PARK AND RESTART THE ENGINE. I WAS ALMOST REAR ENDED BY ANOTHER CAR WHO WAS NOT EXPECTING ME TO STOP. NOW THAT I AM RESEARCHING THIS ISSUE, I'M FINDING THAT SEVERAL OTHER PEOPLE HAVE HAD THIS ISSUE AND CHRYSLER HAS NO IDEA WHY IT'S HAPPENING. I AM TERRIFIED TO DRIVE MY CAR NOW. WHAT IF THIS HAPPENS ON THE EXPRESS WAY TRAVELING AT HIGH SPEEDS OR WHILE DRIVING THROUGH THE MOUNTAINS? ..UPDATED 07/20/17 *BF *CN

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD WHILE BEING DRIVEN 15 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

THE VEHICLE WAS PURCHASE NEW 10/1/16 AND HAS NOT BEEN IN ANY ACCIDENTS. A FEW MONTHS AFTER PURCHASE, THE VEHICLE WILL RANDOMLY FORCEFULLY BUCK OR JERK DURING ACCELERATION, SOMETIMES FROM A STOPPED POSITION, OR WHILE ACCELERATING AT LOW SPEEDS, WHILE TURNING OR DRIVING STRAIGHT. I ONCE THOUGHT I WAS HIT FROM BEHIND AFTER ACCELERATING FROM BEING STOPPED AT A RED LIGHT BECAUSE IT WAS THAT FORCEFUL, BUT I WAS NOT HIT. ANOTHER INCIDENT INVOLVED MY YOUNG DAUGHTER WHO HAS JUVENILE RHEUMATOID ARTHRITIS AND I BELIEVE THE JERKINESS AGGRAVATED HER NECK AND UPPER BACK ISSUES THAT SHE WAS GOING TO PHYSICAL THERAPY FOR. MY AUTO INSURANCE COMPANY OPENED A CLAIM WHICH I BELIEVE HAS BEEN SUBSEQUENTLY CLOSED. AFTER CONTACTING THE CHRYSLER CUSTOMER SERVICE CASE# 32926365 WAS OPENED. I VOICED MY CONCERNS FOR THE WELL-BEING OF MY YOUNG DAUGHTER AS WELL AS MY ELDERLY MOTHER WHILE DRIVING IN THIS CAR TO BOTH THE CHRYSLER CUSTOMER SERVICE AND THE CRYSTAL DEALERSHIP. I HAVE 5 SEPARATE INVOICES FROM THE DEALERSHIP DOCUMENTING MY ATTEMPT TO HAVE THE DEALERSHIP, CRYSTAL IN BROOKSVILLE, FL, (352) 597-1265, REPAIR THE PROBLEM. MY CUSTOMER # IS 68029 AND THESE INVOICES ARE AS FOLLOWS: INV# 588194 DATED 5/18/17 WITH MILEAGE 15143, INV# 592369 DATED 8/17/17 WITH MILEAGE 20275, INV# 596082 DATED 11/3/17 WITH MILEAGE 23572, INV# 597362 DATED 12/4/17 WITH MILEAGE 24545 & INV# 50047 DATED 12/14/17 - 12/22/17 WITH MILEAGE 25056. NO REPAIR HAS BEEN MADE CORRECTING THIS ISSUE AND IT IS STILL ONGOING. I BELIEVE AND UNDERSTAND THAT CHRYSLER WAS AWARE OF THIS ISSUE WITH THE PACIFICAS PRIOR TO SELLING ME MY VEHICLE ON 10/1/16 AND I WAS NOT INFORMED OF IT. HAD I BEEN INFORMED OF THIS ISSUE, I WOULD NOT HAVE PURCHASED IT. I BELIEVE A NEW TRANSMISSION IN THE 2017 PACIFICA IS POSSIBLY THE PROBLEM, BUT AM NOT SURE SINCE THE DEALERSHIP REPEATEDLY DENIES BEING ABLE TO DUPLICATE THE PROBLEM.

WHILE THE CAR WAS IN MOTION AT APPROXIMATELY 20 MPH ON A CITY STREET I LOST ALL POWER AND CAR TURNED OFF, STEERING LOCKED AND WAS ABLE TO COAST HALF OFF THE ROAD. CAR STILL SAID IT WAS ON AND IN DRIVE BUT WAS COMPLETELY OFF. SCREEN SAID "CAR MUST BE IN PARK TO PLACE IN DRIVE". DEALER HAS BEEN UNABLE TO LOCATE ISSUE AND RELEASED CAR TO ME. I FEEL EXTREMELY UNSAFE DRIVING THIS VEHICLE. ..UPDATED 11/06/17 *BF *JS

I WAS DRIVING MY PACIFICA AND MY GRAND DAUGHTER PUSHED THE DRIVER SIDE STOW AND GO BUTTON. THE DRIVER'S SEAT MOVED FORWARD AND CRUSHED ME AGAINST THE STEERING WHEEL. THIS FUNCTION (THE STOW AND GO) SHOULD NOT WORK WHEN THE CAR IS IN MOTION. CHRYSLER SAID THEY COULD NOT FIX THIS UNSAFE SITUATION. GASTONIA CHRYSLER JEEP DODGE RAM SAID THEY CAN NOT FIX THIS DEFECT.

TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.

I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.

ITS NEW PACIFICA VAN WITH SAFETY PACKAGE. IT STOPPED SUDDENLY IN THE MIDDLE OF THE ROAD AS IF PARKING BREAK IS APPLIED, IT SHOWED A NUMBER OF WARNINGS INCLUDING PARKING BREAK MALFUNCTION, TRANSMISSION ISSUE, TRACTION CONTROL ISSUE. I PUT FLASHERS ON, TRIED TO STOP AND START THE VEHICLE , IT DID NOT NOT ALLOW ME TO CHANGE GEARS TO DRIVE. IT IS VERY DANGEROUS IF THE SAME ISSUE HAPPENS ON A HIGHWAY , THIS CAN CAUSE SERIOUS COLLISION, MORE DANGEROUS FOR A MINI VAN CARRYING FAMILY

A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE SHAKES, WHEELS DON'T GRAB THE ROADS, TRANSMISSION SLIPS, VEHICLE SHUDDERS, LOSES MOMENTUM AND HALTS MOMENTARILY IN THE MIDDLE OF THE ROAD, AND THIS IS WORST ON INCLINED ROADS. I BARELY ESCAPED AN ACCIDENT TODAY WHEN VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WHILE TRYING TO TAKE A TURN AT AN INTERSECTION AND WHEELS KEPT SPINNING, TRANSMISSION KEPT SHUDDERING AND CAR WASN'T MOVING ANYWHERE. I COMPLAINED A FEW TIMES WITH CHRYSLER DEALER, THEY SAID INSPECTION DOES NOT FIND ANY ERROR CODE. THE ISSUE IS SO APPARENT AND CAN BE REPLICATED EASILY BY JUST DRIVING IT ONCE. IT'S A SERIOUS MANUFACTURING DEFECT AND IT CAN CAUSE SERIOUS ACCIDENTS AND DEATH..I INTEND TO PURSUE THIS SERIOUSLY WITH CHRYSLER AND HOPE THEY ARE ABLE TO FIX. IF ANYBODY HAS ANY SIMILAR EXPERIENCE, PLEASE POST IT HERE. ..UPDATED 10/25/17 *BF

AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS. THE OTHER DAY I WAS PULLING OUT OF A PARKING LOT ONTO A HIGHWAY ON WHICH THERE WAS ONCOMING TRAFFIC. I STEPPED ON THE GAS AND THE TRANSMISSION DID NOT ENGAGE PROPERLY AND THEN THE CAR DID NOT ACCELERATE AS IT SHOULD HAVE WHICH THEN CAUSED THE ONCOMING TRAFFIC TO HAVE TO BREAK IN ORDER TO AVOID HITTING ME. THANKFULLY, THAT VEHICLE WAS ABLE TO STOP BEFORE HITTING ME, BUT I AM FEARFUL THAT ONE DAY I WILL BE IN A SITUATION WHERE I WON'T BE SO LUCKY WHEN THE TRANSMISSION DOES THIS. THIS HAS ALSO HAPPENED TO ME WHEN I HAVE HAD TO SLOW DOWN WHILE ON AN INTERSTATE OR HIGHWAY AND THEN HAD TO ACCELERATE TO RESUME TRAVELING WITH THE OTHER VEHICLES ON THE ROAD. AT TIMES WHEN THE SLIPPAGE OCCURS THE TRANSMISSION SHIFTS VERY HARD WHICH IS QUITE ALARMING.

VAN STALLS AND JERKS

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

LEFT SLIDING DOOR WILL, WHEN DOOR HANDLE IS PULLED WILL CLOSE AND IMMEDIATELY OPEN AGAIN ON IT'S OWN. BUT NOT EVERY TIME. YOU CAN'T MAKE IT DO IT. JUST WHEN IT WANTS TOO. DID IT ON 4/20/2017, 6/8/2017, 6/28/2017, 3025 MILES, 7/7/2017 3310 MILES, 8/4//2017, 4518 MILES, 9/21/2017.ONLY 5984 MILES . IT HAPPENED IS THE GARAGE, IN PARKING LOT, AT THE INDIANAPOLIS AIRPORT. STATIONARY EACH TIME. SEE ALSO 11032749

THE FIRST PROBLEM WAS THAT THE CAR SHUDDERED AND MADE LOUD "CLUNKING" NOISES WHEN SHIFTING GEARS. IT WOULD OFTEN QUIT RUNNING WHEN AT LOW SPEEDS AS IN PARKING LOTS. WHILE AT HIGH SPEEDS ON THE INTERSTATE CAR JUST DIDN'T FEEL "RIGHT." WANTED TO QUIT. TOOK IT IN THE FIRST TIME AND THEY REPROGRAMMED THE TRANSMISSION WHICH SEEMED TO HELP FOR A SHORT WHILE. THEN, IT STARTED ACTING UP AGAIN AND WHEN RETURNING TO THE DEALER THIS TIME THEY ADVISED A LUBRICANT WAS NEEDED. NOT SURE WHAT OR WHERE THIS WAS APPLIED.