2011 Chrysler Town & Country Air Bags & Restraints Problems

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, A VEHICLE WAS T-BONED BY WHILE IN THE MIDDLE OF AN INTERSECTION WHICH PROPELLED THE VEHICLE INTO THE CONTACT'S VEHICLE HEAD ON. THE AIRBAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AS WELL AS THE OTHER DRIVERS AND PASSENGERS WERE CHECKED OUT AT THE SCENE BY PARAMEDICS AND WERE TREATED FOR SCRAPES AND BRUISES. THE CONTACT LATER SOUGHT TREATMENT AT AN URGENT CARE FACILITY FOR PAIN TO HER LOWER BACK AND BOTH SHOULDER AREAS. A POLICE WAS FILED AT SCENE. THE CONTACT AND DRIVER OF THE VEHICLE THAT WAS PROPELLED INTO THE CONTACT BOTH LIVED NEAR THE SCENE OF THE ACCIDENT AND WERE ABLE TO DRIVE THE VEHICLE TO THEIR RESPECTIVE HOMES. THE OTHER DRIVER THAT CAUSED THE ACCIDENT HAD TO HAVE THEIR VEHICLE TOWED TO AN INDEPENDENT MECHANIC. AN ADJUSTER WAS CALLED TO THE CONTACT'S HOME TO ASSESS THE DAMAGE AND THE VEHICLE REMAINED IN THE POSSESSION OF THE CONTACT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

HOLA ESTUVE LLEVANDO AL DEALER ALBERIC COLN POR UN REGALO SOBRE UNA PUERTA ELLOS DIJERON QUE ADEMS DE ESO TENA UNAS CUANTAS COSAS MS ,ME REFIERO LE SALI UN CDIGO MDULO ORC PARTES # 68062118AG. ELLOS ME INDICAN QUE NO TIENE RECALL Y TENGO QUE PAGAR POR ESA INSTALACIN PORQUE LA GUAGUA NO TIENE GARANTA. OK MI PREGUNTA SI NO HUBIERA LLEVADO A ESE RECALL QUE TIENE NO SE HUBIERA SABIDO DE LOS AIRBAG QUE ESTN MALO. ESO NO ES PROBLEMA DE FABRICANTES PORQUE Y SI EXPLOTAN UNO GUIANDO SI OCASIONAR UN ACCIDENTE O VISEVERSA QUE YO LO ESTUVIERA UN ACCIDENTE FALLECIERA UN ACOMPAANTE EN LA GUAGUA DE QUIN SERA RESPONSABILIDAD MA O DEL FABRICANTE. NECESITO ALGUNA CONTESTACIN SOBRE ESTO.

RECENTLY I HAVE NOTICED THAT THE WINDSHIELD WASHER FLUID HAS BEEN LEAKING INTO THE FRONT PASSENGER SIDE AIR BAG COMPARTMENT. WHEN I TRY TO WASH THE BACK WINDOW IT JUST POURS OUT OF THE AIR BAG COMPARTMENT.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE HORN INADVERTENTLY FAILED TO SOUND. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE OF TRI-CITIES AT (509) 591-0629 (7171 W CANAL DR, KENNEWICK, WA 99336) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE. *TT CONSUMER STATED HORN IS BROKEN. UPDATED 8/9/18*JB

VEHICLE INVOVED IN ACCIDENT ON FWY, COLLISION DID OVER $6500 IN DAMAGE. BUT THE AIRBAGS NEVER DEPLOYED. FROM LOOKING THRU INTERNET I SEE THAT PROBS WITH THE TIPM CAN CAUSE AIRBAGS NOT TO DEPLOY WHEN NEEDED. HAVE HAD OTHER ISSUES WITH TIPM SUCH AS VEH NOT STARTING ON NUMEROUS OCCASIONS.

REPORT ON BEHALF OF CUSTOMER VEHICLE. CUSTOMER WAS INVOLVED IN A COLLISION TO THE REAR OF HER 2011 TOWN AND COUNTRY. MODERATE SPEED COLLISION, DAMAGE TO BUMPER AND REAR BODY PANEL. THE VEHICLE IS EQUIPPED WITH ACTIVE RESTRAINT HEADREST SYSTEM DESIGNED TO DEPLOY FORWARD AND UPWARD TO PREVENT INJURY DUE TO OCCUPANT HEAD MOVING BACKWARDS IN REAR COLLISION. ACTIVE RESTRAINT SYSTEM FAILED TO DEPLOY IN THE COLLISION; HOWEVER, APPROXIMATELY TEN DAYS LATER WHILE OPERATING THE VEHICLE DURING NORMAL CONDITIONS, THE HEADRESTS DEPLOYED, STRIKING THE DRIVER IN THE BACK OF THE HEAD. DRIVER DID NOT LOSE CONTROL OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,500.

THE VEHICLE 'CHARGING SYSTEM LIGHT', 'TIRE PRESSURE MONITORING SYSTEM (TPMS) LIGHT', AND 'AIRBAG WARNING LIGHT' HAVE STAYED ON. THE TIRES PRESSURE LIGHT FIRST TURN ON ABOUT 05/16/2014 THE AIRBAG LIGHT FIRST TURN ON 07/23/2014 WHILE DRIVING. THE CHARGING SYSTEM LIGHT FIRST TURN ON 08/06/2014. *TR

HAD MINOR FRONTAL IMPACT AND NO AIR BAGS WERE DEPLOYED BUT MY VAN BURST INTO FLAMES/FIRE ON THE RIGHT(PASSENGER) SIDE ENGINE COMPARTMENT IMMEDIATELY AFTER THE MINOR IMPACT.WE SAW RED LIQUID RUNNING DOWN THE CURB AS WE GOT OUT OF THE BURNING VAN. THIS VAN WAS TOTALED BY THE FIRE. THERE WAS NO FIXING THIS VAN BY THE TIME THE FIRE DEPT. GOT THERE. THIS IS A BIG SAFETY PROBLEM WITH THIS VAN![XXX] WE COULD HAVE LOST OUR LIVES, MY GRANDDAUGHTER AND I .I LOOKED A LONG TIME TO FIND WHAT I WANTED ON MY VAN. NOW IT HAS BEEN TAKEN FROM ME BECAUSE OF A BIG SAFETY PROBLEM. HARD TIME FINDING ONE THAT HAS ALL EQUIPMENT LIKE MY CHRYSLER T & C LIMITED LOADED. NOW REALLY SCARED TO BY ANOTHER CHRYSLER VAN. WE HAD 2 PREVIOUS DODGE VANS. I HAVE PICS OF THIS VAN ON FIRE, BEING HOOKED UP TO WRECKER AND AT THE TOW LOT BURNT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS MALFUNCTIONING. THE CONTACT MENTIONED THAT IF THE PASSENGER DID NOT SECURE THE SEAT BELT, THE WARNING CHIME WOULD NOT COME ON. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS NOT DEFECTIVE AND ADVISED THE CONTACT THAT THE MANUFACTURER HAD DECIDED TO DISABLE THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 28,150. UPDATED 8/14/14*CN UPDATED 09/4/2014 *JS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC SIGNAL, SHE NOTICED THAT THE REAR DRIVER'S SIDE SEAT BELT WAS DETACHED FROM THE SIDE PILLAR, CAUSING THE CHILD SEAT TO TOPPLE OVER INTO THE MIDDLE OF THE VEHICLE. SIMULTANEOUSLY, THE REAR SLIDING DOOR OPENED INDEPENDENTLY. THE REAR SLIDING DOOR FAILURE RECURRED SEVERAL TIMES WHILE THE VEHICLE WAS IN MOTION AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT A SYSTEM UPDATE WOULD NEED TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000.

PASSENGER SEAT BELT NOTIFICATION NOT WORKING PROPERLY. DROVE ALL THE WAY ACROSS TOWN BEFORE PASSENGER REALIZED SHE HAD FORGOTTEN TO BUCKLE HER SEAT. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SEAT BELTS DID NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE CONTACT NOTICED THAT THE SHOULDER STRAP FOR THE SEAT BELTS WOULD LIE ON THE PASSENGER'S ARMS AND WAS LOW ACROSS THE CHEST AREA. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. IN ADDITION, THE SEAT BELT WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT BELTS WERE DESIGN IN THAT MANNER AND COULD NOT BE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 20,000.

On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.

THE REAR SEAT BELTS DO NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. *TR

THE FRONT PASSENGER SEAT BELT ALERT SYSTEM DOES NOT FUNCTION ON MY NEW 2011 CHRYSLER TOWN AND COUNTRY LIMITED. I HADN'T NOTICED THIS FACT UNTIL A PASSENGER COMMENTED IN SURPRISE THAT HER SEAT BELT WAS NOT FASTENED. THIS WAS AT THE END OF A DRIVE ACROSS TOWN. I CONTACTED THE DEALER IMMEDIATELY, AND THE SERVICE MANGER INFORMED ME THAT CHRYSLER FOUND IN MANUFACTURING THAT THIS PASSENGER SEAT BELT ALERT DID NOT WORK CORRECTLY, SO THEY DISABLED IT IN SOFTWARE. HE FURTHER SAID THAT IF OR WHEN A SOFTWARE UPDATE BECOMES AVAILABLE TO FIX THE PROBLEM, I WOULD BE INFORMED OF THE FIX. *TR