2017 Ford Explorer Body & Structure Problems

A and b trim pillar pieces are loose and I just lost one going down the interstate. It is also causing my car to leak when it rains. Recall was issued over a year ago and still no parts available to fix it.

In regards to recall 24V031 and 25V347, both of my A Pilars have flown off my car while driving. Luckily no damage was caused but the replacement parts are still not available. The recall is from 2024 and 2025. Does it really take over a year for replacement parts?

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed, and it was determined that the A-pilar trim had failed and needed to be replaced. The vehicle was not repaired and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,819.

First my Roof rack trim flew away on the freeway, Now my mirror cover flew away on the freeway as well hitting a car begin me ....

The pillers where in inspected by the dealership and determined that they need to be replaced and one of the recalls have been for over 2 years and the other is for over 8 months. I called Ford and they just told me the parts are still not availabe as the dealer Walker Ford in Clearwater also claims.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 MPH, the A-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contact that parts were not yet available and that another notification would be sent when parts were available. The failure mileage was approximately 121,613.

The contact owns a 2017 Ford Explorer. While the contact's daughter was driving at an undisclosed speed, the front driver's side B-pillar trim detached. In addition, the contact stated that the electrical wires were exposed. The contact stated that the exposed wires might result in electrical failure with the vehicle and were unsafe. The vehicle was taken to the dealer, where it was confirmed that the failure was a result of the unrepaired recall. The contact was informed that the front driver's side B-pillar trim needed to be detached. The vehicle was not repaired. The contact was informed that the parts were ordered and would be available in August 2026. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 MPH, the passenger’s side A-pillar trim detached from the front windshield. The contact received several notifications of NHTSA Campaign Number: 24V031000 (Structure); however, part to do the recall repair was not yet available. The local dealer was contacted several times in reference to the recall but was informed that parts were not available; occasionally, there were no responses. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 88,000.

the safety problem is a known recall that remains unfixed since 2024 and should have higher priority for FORD then they currently do. Since owning the vehicle there have been numerous occasions where when on highway speeds the trim flies off. First two times there was nobody behind us but the third time a piece flew off of the trim causing the car behind us dramatically. Luckily no accident was caused but potential for flying debris should be a higher priority for you and FORD as well. Debris should be a major concern specially in highway with speed up to 75mph debris can be deadly. Honestly this debris is a ticking time bomb for anyone driving with these trims that have not popped off yet. We dont need to wait for someone to be seriously hurt or killed in order to move up this repair in priority. I believe FORD and maybe even you guys consider this a low priority becaue it is "cosmetic" but flying debris can be deadly specially when we know its an issue last 2 years

According to the recall of the a-pilar which can lead to the safety of the road and people on the road. There as yet to be a solution to fix this issue on the ford explorer which leave an open recall. Ford is highly responsible for not finding a remedy to fix this is for the safety of the owner of vehicle and other drivers on the road.

There is currently a safety recall 25S53 for B pillar trim that is out but Ford says my SUV is not covered under it. The B pillar trim is in fact beginning to fall off now.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The lift gate glass shattered / exploded while sitting at a red light.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-Pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the B-Pillar trim was hanging by the keypad wires, and the keypad wires had fractured. Additionally, there was a cold wind entering the vehicle with the B-pillar trim not securely taped to the vehicle, causing the contact's feet to become painfully cold. The vehicle was taken to the dealer, and the contact informed the dealer of the failure. The contact stated that the dealer took pictures of the failure but declined to test-drive or inspect the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

I went to open my hatch and the bolts have completely rusted through to the point of detaching the rear hatch/trunk on the left side due to rust corrosion. Car is in a shop but I am told this might be a ford defect. I have had multiple people tell me of huge rust issues from the rack into the rear trunk/hatch door.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim detached near the windshield. The vehicle was not repaired. The failure mileage was 60,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contact about the recall and the A-pillar trims were replaced. The contact then stated that while driving 65 MPH, the passenger’s side A-pillar trim flew off the vehicle. The dealer was notified of the failure and the contact was informed that the part for the repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side A-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

Woke up one morning and noticed the b pillar almost completely detached. Called ford dealership in Musk*** MI. They told me I could pay out of pocket for labor and parts since no approved remedy is available. I’m a single mother of twins, and I cannot afford this. I need this fixed. The Ford dealership told me to duck tape it. This is dangerous and could kill someone with spring coming around the corner and motorcycles (think of all the other states that are warm enough all year round)- MI allows you to have no helmet by choice Thank god nobody has brought out a bike yet and had one hit them in the face. Sounds like a lawsuit to me. It is really selfish to hold off on a remedy for greedy purposes if that is what this is just to save a buck at the cost of someone’s life. I’d hate to see someone I know get hurt. And yes I’m ticked off I have to duck tape my freaking car as well.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side A-pillar trim was loose. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000.