2017 Ford Explorer Suspension Problems

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V101000 (Suspension); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not available. The contact was informed that parts had been used to repair other vehicles after the contact had scheduled an appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 142,000.

I was driving 30 MPH down a country road and the drivers side toe link broke about putting me in the ditch

Cars rear end sways all over the place almost spun out on highway. I did some research and saw numerous recalls on the toe link in the rear of vehicle and have a good feeling its faulty again. I see it was replaced numerous times do to recall. Was wondering if there's like a warranty on recall work done

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle became difficult to control. The contact then noticed that the tire wear was uneven. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was taken to an independent mechanic where it was diagnosed that the front and rear alignment had failed and needed to be performed again. The vehicle received the front alignment, but the rear alignment was not performed. The mechanic referred the contact to the dealer for additional assistance. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact was provided an estimate for the rear alignment. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the roadway. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed that the driver's side rear suspension was on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact had received notification NHTSA Campaign Number: 21V537000 (Suspension); however, the contact was advised that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension). The contact stated that while his wife was driving 45 MPH, the driver lost control of the vehicle and ended up nearby a ditch. The contact stated that while his wife was driving straight, the vehicle veered off independently. There were no injuries during the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The suv becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my suv had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign.before new toe joint placed with report, then after, recall work done and , allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.

Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.

Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000. The contact stated that the vehicle needed an alignment and two new rear tires. The vehicle was repaired and the contact has it in their possession again.

Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AFTER REAR TOE LINK REPLACEMENT DUE TO SAFETY RECALL, THE CAMBER CAUSES THE WEAR ON THE OUTSIDE OF THE REAR TIRES TO INCREASE DRASTICALLY. EVEN AFTER SEVERAL ALIGNMENTS THE CAMBER CAN NOT BE ADJUSTED SO THE WEAR CONTINUES.

The contact owns a 2017 Ford Explorer. The contact stated that after the completion of NHTSA Campaign Number: 20V675000(Suspension), the vehicle started experiencing suspension failures. The contact stated that while driving at various speeds, the vehicle vibrated and made an abnormal clunking sound. Additionally, the contact stated that while driving 30 MPH, the vehicle felt like the front end suspension was fighting with the rear end suspension, causing the contact to lose control of the vehicle, and the vehicle crashed into a pole. The pole was damaged and bent. The vehicle sustained front-end damage. No police report was filed. The contact sustained seat belt burn and bruising on the right shoulder by the collar bone. The vehicle was driven to Sweets Auto Repair, where suspension repairs were performed. The contact stated that since 2023, the front and rear wheel hub assembly, the rear driver's side upper control arm, the front driver CV axle, the front stabilizer, and the front driver lower control arm and ball joint assembly had been replaced. Additionally, the sway bar link was replaced three times, all four tires were replaced due to premature wear on one occasion, and the front tires were replaced at 4,000 miles due to premature wear on another occasion. The front-end alignment was performed; however, the failure persisted. The vehicle was taken to another certified independent mechanic, where it was diagnosed that the front passenger's side struts were loose and nearly detached, the front driver's side struts were finger tight, the front and rear sway bar links were internally worn out, and all four tires were prematurely worn out and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure on several occasions. The failure mileage was approximately 138,871.

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle ran over a pothole and the contact attempted to turn and the tires slid. The vehicle was serviced under NHTSA Campaign Numbers: 21V537000 (Suspension), but the failure persisted. No warning light was illuminated. The vehicle was not drivable and was towed to a tire shop to get the tires replaced. The vehicle was repaired; however, the failure occurred which over time caused the tires to wear out and need to be replaced. Due to the failure consistently occurring, the contact replaced the tires on the vehicle nine times since the vehicle was first purchased the vehicle at the end of 2022. The manufacturer was notified of the failure and informed the contact that the vehicle had a slotted tire adjustment. The failure mileage was approximately 85,000.

Brought vehicle in for a recalled issue concerning the rear toe. After the repair, had accelerated tire wear in a month. Replaced the tires 3x in 2 years and the issue is still there. Currently tires are needed again for 4th time in 2 years.

The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.

Rear bushing has split causing the rear end to sway and rattle loudly. Extreme safety concern. Unable to get in contact with any of the dealerships in Tucson AZ in regards to this matter.

We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.

Dealer still has no parts for recall 21S32 and no ETA for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with MOOG parts at my own expense. I found the existing toe links to be rusted overall and the U bracket weld rusted and poorly executed. Pics are attached. If FORD feel this is a safety issue, then it should assure that parts are available in a timely manner. Date listed below is date I had the toe links replaced.

When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! Someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue