There are 3 owner-reported driver assist & adas complaints for the 2014 Ford Flexin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
The contact owns a 2014 Ford Flex. The contact stated that while in reverse, the back over prevention camera displayed a black screen, and the message “Camera not Available” was displayed. The contact stated that turning off and restarting the vehicle, and waiting for the cellphone to connect to Bluetooth on the radio, the camera operated as needed and provided an image of the rear of the vehicle while reversing. The failure was intermittent. The vehicle was taken to a certified mechanic and diagnosed with a camera failure. The mechanic performed a troubleshooting of the camera and determined that the camera needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
The contact owns a 2014 Ford Flex. The contact stated while driving and attempting to reverse, the rear-view camera image was upside down or occasionally there was a blank screen. There was no warning light illuminated. A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.
We own a 2014 Ford Flex, and have been experiencing persistent problems with its rear backup camera system. We have been having this problem for close to 3 yrs now. The camera works intermittently every now and then. Sometimes, we get a message “Rear view camera unavailable. Contact Dealership”. There are times when it works and suddenly turns off while backing up. On multiple occasions, this has led to several close calls and near accidents when backing out of parking spaces, especially around small kids in school parking lots when I go to drop off and pick up my own kids from school. I often have to park my car far away or wait until the parking lot is less crowded to back up my car to avoid any accidents. It poses a serious safety risk when reversing in parking lots and other confined spaces. I have been unable to rely on the camera's display and Ford Flex being a big car, it is very inconvenient and dangerous to the people around my car while backing up. We did take it to the dealership sometime about an year ago to get it fixed and were charged $200 to just take a look at it. And, the dealer came back to say that there was no problem with the software and said that it looked like a problem with the wiring and quoted us close to $1000 +. The rear backup camera is an integral safety feature, allowing drivers to have a clear view of what's behind them when reversing. What is particularly troubling is that Ford has issued recalls for similar issues in other Ford models, but the Ford Flex seems to be absent from the list. I have been hearing this issue with other Ford Flex owners in my neighborhood and online about the same issue with many Ford Flex owners as well. It seems unfair and unjust that owners of Ford Flex Flex vehicles are left to grapple with these dangerous problems without any resolution from the manufacturer.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026