2016 Ford Fusion Body & Structure Problems

I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable. My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct. Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall. This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state. I have already filed a formal complaint with NHTSA documenting this repeat failure and Ford’s refusal to repair the issue. At this time, I am requesting: Review by a supervisor or escalation specialist Consideration for goodwill or recall-related assistance Resolution of this repeat safety defect without cost to me Please provide: Confirmation that this case has been escalated A written response explaining Ford’s position Any options Ford is willing to offer to address this safety concern I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal slushing sound coming from the dashboard and doors. Additionally, after adding coolant, the coolant level was low again two days later. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 247,700.

On [XXX], Plaintiff [XXX] was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across Mr. Tire's website, which prominently displayed claims such as "Expert installation for less" and "Quality service for superior stopping power." According to their site, their tire installation package included: • Tire mounting and wheel balancing • Standard valve stem replacement • TPMS inspection and reset • Wheel alignment check • Precision wheel torque by hand tools • Lifetime tire rotation • Lifetime rebalancing Believing this was a comprehensive and professional service package, I scheduled an appointment at Mr. Tire, located at 5 Bel Air South Parkway, Bel Air, MD 21014 (Store #771). Upon arrival, I checked in with the store manager, Brianna Adams, who prepared my service contract. She explained the total cost for installing the new tire would be $191.53. The technician assigned to my vehicle was J. Foster, as listed on the service agreement and receipt. On [XXX], while driving, I was involved in a serious accident. The front passenger side tire completely detached from the vehicle while in motion, causing the car to slam into the ground. I was severe risk of injury or death. The way I've taken this to court as / went back and looked at the reviews as of today's date October 18th 2025 they still are committee, consumer fraud, unsafe, work practices, deceptive business practices, and are putting the community and the residence of the state of Maryland and beyond at risk from unsafe work practices and I have submitted the reviews as a PDF as an attachment to this complaint I am requesting for investigation into their business for unsafe work practices and 49 U.S.C.§ 30101 (Purpose and policy)Maryland Transportation Code § 22-405 and § 21-101 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My drivers side door will not latch closed due to cracking from extreme heat. When I try and shut my door it doesn't latch and pops open.

THE TRUNK WILL OPEN BY ITSELF. THIS HAPPENS AT RANDOM TIME TO INCLUDE WHILE DRIVING. I AM SEEING LOTS OF OTHER PEOPLE HAVING THE SAME ISSUE ONLINE BUT NOW ONE HAS FOUND A FIX AT THIS TIME.

The front driver's side door latch failed. The latch would not secure to keep the door closed. The vehicle is at a dealership and could be inspected on request. My safety was put at risk because the latch could have failed while I was driving it. The dealership said they "didn't know why" my vehicle did not have a recall on the door latch as many 2016 Ford Fusions do have that recall. The vehicle is being inspected today by the dealership. There were no warnings for the door latch malfunction.

My vehicle is a 2016 Ford Fusion SE VIN3FA6P0H79GR130351. There is currently a recall (20V177000) on 2016 Ford Fusions, however it appears that the recall does not cover my specific vehicle per Ford. In 2021 we had an incident where the driver side door latch broke/stopped functioning causing the door to swing open and the door not securing properly. Upon that incident occurring, I took the vehicle to the dealership (Duval Ford, Jacksonville Florida) for repair, at which time I was told my vehicle was not covered under the recall nor was the issue covered under warranty. Thus I paid approximately $400 to have the repair complete. Yesterday the door latch failed again, this time while driving in traffic as I was coming to a stop at an intersection. The door violently flew open as the vehicle was still moving. Had there been someone standing or walking in the median, the door would have hit them. Upon stopping I attempted to secure the door but it will not secure and just stays open. It will be required to again pay to repair this major safety issue. I believe this safety issue should be covered under the current recall for the same model vehicles in this year. I am concerned that after repair this issue will occur again and could cause a major accident or great bodily harm.

2 car door latches unresponsive and wont lock. Known issue with ford this VIN isnt covered by recall but same issue

A year ago (2022), the passenger door latch failed for unknown reasons out of the blue. The door simply would not close. At the shop, the technician mentioned that it had mechanically and electrically failed and the door would not latch. A year later (2023), The issue is reoccuring; same (passenger) door and driver door both suddenly will not latch making the car inoperable due to safety risks. Upon research, it seems this issue is common to specific Ford models. Re: Ford Fusion Hybrid/Energi Recall Campaign # 20S15/20V177, there is an outstanding recall for certain VIN numbers but Ford refuses to cover my issue despite clear safety concern.

After parking the car, I opened the front passenger door from the outside and then attempted to close it but the door would not latch. The latch was not engaging to keep it should. I can hear the lock working when pressed with the key remote and on the door, but did not change the catching of the door. This is a safety issue because the door is currently tied shut with rope as I am working on getting it fixed. I am concerned that the door could open while driving and windows must be rolled down to tie it, so it is not secured when left parked. A Ford dealer mechanic did look at the door and confirmed the issue as it has still not been fixed. There were no warning signs or issues leading up to the door latch giving way. However there is a current recall on door latches of 2016 Ford Fusions sold in Arizona (where the car was bought and still located) with the exact same issue. However, after speaking with the Ford service department they stated that my VIN number was not included in the recall, even though it was the exact same issue.

Right passenger door came open while driving and without warning. The door will not latch to secure the door to the car frame in a closed or secure manner. The door has to be secured with a strap until it can repaired appropriately.

Passenger front door opened while braking at intersection while passenger in seat. Fortunately it did not hit a car next to us. Door had to be held shut by passenger for remainder of trip. Was inspected by Ford dealer and although there is a recall on nearly 250,000 of these door latches to include this specific car for a manufacturing period of 542 days, this car falls outside of it by eighteen days and the dealer wants $832.00 to fix it.

First of all i drive a 2016 Ford Fusion. Two years ago as i was leaving work my back driver's side door swung open and i thought i forgot to shut it. As i went to attempt to shut it it wouldnt close. My boyfriend had to meet me at work and tie it closed with rope that he had. I contacted Ford and they said they would fix it and charged me almost $500. Now just last week as i get into my passenger side of my car, my boyfriend was driving, as i went to shut the door the SAME THING happened! It would not close! What if that door lock had broken as we were driving?? I could of fallen out of the car if i didnt have my seatbelt on?? So i do some research online and go back to Ford in Delray Beach Florida. I see that there has been recalls with this EXACT problem on certain makes and models of Fords! I tell them.that and show the manager and he tells me that MY car vin is not under the recalls! So i tell him than there must be a mistake and my car is supposed to be under that recall and why did I have to pay almost $500 to fix the first door lock that broke?? He looked at me and acted as if he could care less! That is why i am writing you.

Water leaks into the trunk. many owners have reported similar issue, one example: https://www.youtube.com/watch?v=qRxTABAUxcU&ab_channel=Nickthecarguy

Trunk opens randomly. As seen on many forums it is a common problem. Ford dealer wanted a diag fee with no promises to fix.

Driver side door latch failed. Unable to close door. Happened exactly a year ago to the passenger door (repair invoice attached).

I am writing to let you know of my current difficulties in fixing my Ford Fusion 2016 that had an issue with the door latch. As this problem prevented the door from closing, which raised a safety concern while driving. A recent recall from Ford under the recall number 20S15 (attached) was released on March 24, 2020, to fix this issue for Fiesta, Fusion, and MKZ. My car fits exactly the affected vehicle's description in the recall. Yet, the certified dealer and Ford decided not to include this in the recall, and I had to pay out of pocket (attached) as the current condition is not safe to drive the car without fixing the door latch. I believe my car should be included in this recall as it is affected by the same problem they described in their announcement.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked while raining, the trunk would become wet. The contact stated that the spare tire wheel well would fill up with six inches of water. The contact stated that there was a computer located in the trunk by the passenger’s side fender under the padding. The contact stated that there was possibility of a short circuit due to water entering into the circuitry. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.

The trunk lid randomly pops open on it's own requiring you to stop, get out and close it. It has happened repeatedly both when driving and when the car is parked. It does not seem to happen if all of the doors are locked. When it does happen it obscured the rear view and can create an unsafe situation when you have to stop on the road. It has happened many times over the past year.

THE TRUNK RANDOMLY OPENS ON ITS OWN. IT HAPPENS WHILE THE CAR IS DRIVING DOWN ANY SORT OF ROAD OR DRIVEWAY, PARKED AND RUNNING, OR OFF ALTOGETHER. WHEN I GET OUT TO SHUT THE TRUNK SOMETIMES IT STAYS SHUT AND SOMETIMES IT WILL REPEATEDLY OPEN THE TRUNK 4 OR 5 MORE TIMES BEFORE I CAN EVEN GET BACK IN THE CAR. I FEEL THIS IS VERY UNSAFE, ESPECIALLY AS I AM A SMALL CURRENTLY PREGNANT FEMALE TO HAVE TO KEEP EXITING MY CAR TO SHUT MY TRUNK REPEATEDLY. THIS HAS BEEN GOING ON FOR THE LAST YEAR. I GOT ONLINE AND READ SEVERAL FORUMS OF OTHER PEOPLE WITH MY CAR COMPLAINING OF THE SAME ISSUE. RECENTLY, I HAVE GONE TO MY CAR TO LEAVE AND FOUND IT COMPLETELY DEAD, AS IN IT WILL NOT UNLOCK, OR START. I ENDED UP REPLACING THE BATTERY THINKING THAT MY BE IT. HARDLY A MONTH LATER, THE SAME THING HAPPENED AGAIN. I WAS ABLE TO CALL A FORD DEALERSHIP AND DISCUSS THE PROBLEM ALONG WITH THE TRUNK OPENING ISSUE. I CHARGED THE BATTERY AND BROUGHT IT TO THE DEALERSHIP. AFTER THEY RAN DIAGNOSTICS AND WITNESSED THE TRUNK OPENING RANDOMLY THEY FOUND THAT THE TRUNK SWITCH WAS FAULTY WHICH CAUSED THE CARS COMPUTER TO BE ON EVEN WHILE THE VEHICLE WAS OFF WHICH DRAINED THE BATTERY. THEY REPLACED THE TRUNK SWITCH ON THE TRUNK LID. I ASKED IF THE PART WAS CORRODED OR DAMAGED OR WHAT CAUSED IT TO HAPPEN AND THEY SAID IT LOOKED FINE, IT WAS NOT DAMAGED ON THE EXTERIOR AND EVERYTHING WAS SEALED AS IT SHOULD BE INSIDE. I STATED THAT I USED MY TRUNK LESS THAN THE AVERAGE PERSON, ESPECIALLY LATELY AS I'VE BEEN AFRAID TO USE IT. KNOWING IT WAS A 2016 MODEL, I ASKED IF THE PART WAS OLD OR WORN THAT IT SHOULD NEED REPLACED ALREADY AND THE DEALERSHIP STATED NO. THEY STATED THAT THE PART WAS FAULTY AND THAT I HAD NOT CAUSED IT IN ANY WAY. I ENDED UP HAVING TO PAY $309.04 FOR THIS PART TO BE REPLACED WHICH MAKES ME NOT HAPPY SINCE IT SOUNDS LIKE THIS SHOULD BE A PART ON A RECALL NOTICE FROM FORD.