NHTSA Investigation
RQ21001
Power Tailgate Release Systems
Key Takeaways
- Investigation RQ21001 currently maps to 13 tracked vehicle-year pages across 1 make.
- This page summarizes the public investigation subject, status, timing, and affected tracked vehicles linked from NHTSA source data.
- The linked component on this record is structure:body:door.
What This Investigation Page Shows
This page summarizes a public NHTSA investigation record tied to one or more tracked vehicle-year pages in our database. Investigation records sit between owner complaints and recall campaigns: they can remain open, close without a recall, or connect to a later remedy action. Use this page to see which tracked vehicles are linked to the record, then open the individual vehicle pages for complaints, recalls, and crash test context.
Investigation Summary
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Manufacturer listed on the source record: Ford Motor Company
Component listed on the source record: STRUCTURE:BODY:DOOR
Affected Vehicles (13)
Browse Affected Vehicles
Affected Models
All data is sourced from NHTSA public records. This site is not affiliated with, endorsed by, or operated by the National Highway Traffic Safety Administration or any government agency. Complaints are unverified consumer reports submitted to NHTSA and may not reflect confirmed defects. For official information, visit nhtsa.gov.
Data synced from NHTSA on May 4, 2026